Florida Courts E-Filing Authority Board Service Desk Report December 218
Customer Service Incidents December 218 Status October 218 November 218 December 218 Incidents Received 3,779 2,632 2,376 Incidents Worked 3,77 2,615 2,372 Carry Over 17 15 8 # of Filings 1,511,178 1,285,545 1,188,7 # of Documents 2,237,77 1,92,645 1,792,412 Average Acknowledgement/Resolution Times Acknowledge Time.6 Days 3 Minutes.2 Days 13 Minutes.2 Days 11 Minutes Resolution Time.19 Days 1 Hour 41 Minutes.7 Days 37 Minutes.6 Days 32 Minutes Stakeholders: Case Managers,Court Reporters, Creditors, Domestic Violence Case Initiators, Law Enforcement, Local Agents, Media, Mediators, Mental Health, Process Servers, Professionals, and State Agents.
Judge Incidents December 218 Status October 218 November 218 December 218 Incidents Received 5 8 16 Incidents Worked 5 8 16 Carry Over # of Filings 127,29 15,653 11,15 # of Documents 135,12 112,21 17,351 Average Acknowledgement/Resolution Times Acknowledge Time.4 Days 22 Minutes. Days 2 Minutes Resolution Time.1 Days 53 Minutes.3 Days 15 Minutes.1 Days 5 Minutes.1 Days 53 Minutes Stakeholders: Judges, Judicial Assistants, General Magistrates, and Hearing Officers
Pro Se Incidents December 218 Status October 218 November 218 December 218 Incidents Received 48 396 422 Incidents Worked 478 392 42 Carry Over 3 4 2 # of Filings 1,41 8,985 8,754 # of Documents 17,924 16, 15,142 Average Acknowledgement/Resolution Times Acknowledge Time.5 Days 26 Minutes.2 Days 11 Minutes Resolution Time.13 Days 1 Hour 26 Minutes.6 Days 31 Minutes Stakeholders: Pro Se filers and Agent for Pro Se Filer.1 Days 7 Minutes.4 Days 21 Minutes
Attorney Incidents December 218 Status October 218 November 218 December 218 Incidents Received 3,294 2,228 1,938 Incidents Worked 3,287 2,215 1,936 Carry Over 14 11 6 # of Filings 1,39,357 1,111,412 1,22,893 # of Documents 2,5,887 1,71,778 1,6,499 Average Acknowledgement/Resolution Times Acknowledge Time.6 Days 3 Minutes.2 Days 13 Minutes Resolution Time.19 Days 1 Hour 44 Minutes.7 Days 38 Minutes Stakeholders: Attorneys and their representatives.2 Days 12 Minutes.6 Days 34 Minutes
Technical/System Incidents December 218 Status October 218 November 218 December 218 Incidents Received 457 377 266 Incidents Worked 434 358 261 Carry Over 1 14 34 # of Filings 1,431 9,577 9,11 # of Documents 12,545 11,714 11,66 Acknowledge Time Average Acknowledgement/Resolution Times.5 Days 26 Minutes.4 Days 23 Minutes Resolution Time 1. Days 9 Hours Minutes.84 Days 7 Hours 31 Minutes Stakeholders: Clerks of Court and their staff.4 Days 19 Minutes.63 Days 5 Hours 39 Minutes
Top Types of Incidents Attorneys Account Set-up Create New Filing E-mail Issues E-Service Issues General Question Login Issues Password Reset Payment Assistance Pending Registration Referred to County Self-Represented Litigant/Pro Se Account Set-up Case Look-Up Create New Filing De-Activate Account Docket Question E-Service Issues General Question Login Issue Password Reset Referred To County Password Reset Pending Registration
E-Portal Service Desk Initiatives Month/Year Pending Filing Clean-Up Count November 215 78, November 216 1,783 November 217 2,218 County Site Visits Month Dixie County February 217 Escambia County May 217 Dixie County May 217 If you d like to schedule an onsite visit or have questions, please feel free to contact the Service Center at (85) 414-221. or contact me direct at: Gia Howell (85) 577-4578 email: ghowell@flclerks.com
At-A-Glance Statistics The following slides breakdown E-Portal Service Desk Calls, Filings, and Documents by year and month for Customer Service and Technical.
County Account Comparison Mon Jan Feb Mar Apr May Jun Jul Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 3 1,35 394 49 1,51 47836 42537 61 663 33 768 51 61 613 36 698 39 435 29 488 26 217 215 48374 46369 69494 57499 666 35 583 42 537 41 482 541 34 497 52 48 32 455 35 218 216 47542 4433 49575 45359 57324 61 468 54 426 67 463 437 58 323 66 57 61 County Accounts 8 7 6 5 4 3 2 1 216 217 Series5 *Highest # of County Accounts 6/15: 126
County Call Comparison Mon Jan Feb Mar Apr May Jun Jul Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 542 1,35 43394 575 1,51 359 836 324 537 468 663 426 768 463 61 437 613 323 698 435 389 488 329 217 215 536374 383369 433494 576 499 548 66 36 583 331 537 344 482 272 541 341 497 48 273 455 259 218 216 311542 288433 34575 361 359 455 324 337 468 455 426 344 463 467 437 457 323 377 266 County Calls 7 6 5 4 3 2 1 216 217 218 *Highest # of County Calls 3/14: 1,51
County Filing Comparison Mon Jan Feb Mar Apr May Jun Jul Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 2146,5 1,35 6,436 94 6,99 1,51 6,575 836 6,777 537 7,97 663 6,99 768 7,124 61 6,432 613 6,44 698 6,337 435 6,238 488 217 2156,761 374 6,781 369 7,745 494 7,1499 8,513 66 8,987 583 8,36 537 9,338 482 7,73 541 1,6 497 7,932 48 6,59 455 218 2167,546 542 6,774 433 7,879 575 7,736 359 8,265 324 8,746 468 8,855 426 1,77 463 8,428 437 1,431 323 9,577 9,11 County Filings 12, 1, 8, 6, 4, 2, 216 217 218 *Highest # of County Filings 1/18
County Doc Comparison Mon Jan Feb Mar Apr May Jun Jul Aug Sep Oct Oct Nov Nov Dec Dec 216 2146,926 1,35 7,457 94 7,952 1,51 7,724 836 7,945 537 8,283 663 7,955 768 8,525 61 7,666 613 7,723 698 7,551 435 7,462 488 217 2158,69 374 7,78 369 8,944 494 8,258 499 1,55 66 1,768 583 9,489 537 11,225 482 8,27 541 11,731 497 9,549 48 8,151 455 218 2169,277 542 8,533 433 9,843 575 9,759 359 1,47 324 11,26 468 1,822 426 12,388 463 1,317 437 12,545 323 11,714 11,66 County Docs 14, 12, 1, 8, 6, 4, 2, 216 217 218 *Highest # of County Documents 1/18
Customer Service Account Comparison Mon Jan Feb Mar Apr May Jun Jul Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 2142,243 1,35 2,376 94 2,666 1,51 2,687 836 2,874 537 2,973 663 2,79 768 3,287 61 3,191 613 3,181 698 2,915 435 2,778 488 217 2153,122 374 2,9 369 3,244 494 3,286 499 3,897 66 3,677 583 3,596 537 3,673 482 2,81 541 3,66 497 3,119 48 2,887 455 218 2163,356 542 3,346 433 3,57 575 3,578 359 3,611 324 3,428 468 3,635 426 3,933 463 3,421 437 4,54 323 3,69 3,236 Customer Service Accounts 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 216 217 218 *Highest # of CS Accounts 1/18
Customer Service Call Comparison Mon Jan Feb Mar Apr May Jun Jul Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 2142,852 1,35 2,712 94 3,81 1,51 2,671 836 2,669 537 2,922 663 2,456 768 2,773 61 2,452 613 2,385 698 2,32 435 2,136 488 217 2153,31 374 2,662 369 2,886 494 3,278 499 3,897 66 2,889 583 2,349 537 2,825 482 2,42 541 2,771 497 2,44 48 2,255 455 218 2162,916 542 2,735 433 3,215 575 3,81 359 3,253 324 3,88 468 3,362 426 3,157 463 2,685 437 3,779 323 2,632 2,376 Customer Service Calls 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 216 217 218 *Highest # of CS Call 1/14: 4,436
Customer Service Filing Comparison Mon Jan Feb Mar Apr May Jun Jul Jul Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 1,67,747 1,35 1,14,458 94 1,236,627 1,51 1,136,218 836 1,135,684 537 1,21,88 663 1,236,631 768 1,236,758 61 1,147,92 613 1,79,158 698 1,138,754 435 1,112,9 488 217 215 1,216,78 374 1,2,55 369 1,391,13 494 1,189,562 499 1,342,424 66 1,363,757 583 1,27,665 537 1,413,512 482 984,383 541 1,325,797 497 1,24,772 48 1,116,576 455 218 216 1,359,942 542 1,257,942 433 1,42,172 575 1,363,732 359 1,435,9 324 1,395,289 468 1,45,49 426 1,59,926 463 1,263,367 437 1,511,178 323 1,285,545 1,197,81 1,6, 1,4, 1,2, 1,, 8, 6, 4, 2, Customer Service Filings 216 217 218 *Highest # of CS Filings 1/18
Customer Service Doc Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 1,67,747 1,35 1,14,458 94 1,236,627 1,51 1,136,218 836 1,135,684 537 1,21,88 663 1,236,631 768 1,236,758 61 1,147,92 613 1,79,158 698 1,138,754 435 1,112,9 488 217 215 1,216,78 374 1,2,55 369 1,391,13 494 1,189,562 499 1,342,424 66 1,363,757 583 1,27,665 537 1,413,512 482 984,383 541 1,325,797 497 1,24,772 48 1,116,576 455 218 216 1,984,219 542 1,836,173 433 2,72,675 575 2,9,41 359 2,13,678 324 2,58,654 468 2,76,534 426 2,173,444 463 1,881,521 437 2,237,77 323 1,92,645 1,83,478 2,5, Customer Service Docs 2,, 1,5, 1,, 5, 216 217 218 *Highest # of CS Docs 1/18
Judge Account Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 1,35 29 12 94 1,51 2 23 836 15 537 87 663 768 23 61 38 613 3 698 93 435 11 488 12 217 215 64 374 25 369 2 494 12 499 66 7 583 4 537 3 482 1 541 2 497 5 48 16 455 1 218 216 12 542 51 433 7575 1 359 324 3 14 468 426 8 463 2 4373 323 12 8 14 Judge Accounts 1 9 8 7 6 5 4 3 2 1 216 217 218 *Highest # of Judge Accounts 3/15: 129
Judge Call Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 7 216 214 1,35 9 994 1,51 12 836 7 537 9 37 663 768 3 61 5 613 7 698 6 435 14 488 8 217 215 59 374 14 369 16 494 499 6 66 8 583 5 537 5 482 11 541 5 497 8 48 17 455 218 216 11 542 53 433 11 575 12 359 324 7 15 468 426 15 463 13 437 6 323 5 8 16 Judge Calls 6 5 4 3 2 1 216 217 218 *Highest # of Judge Call 1/16: 6
Judge Filing Comparison Mon 216 23,632 26,312 33,59 33,443 36,62 44,448 33,59 53,64 53,133 51,17 55,942 52,63 217 63,514 66,84 79,43 71,118 83,13 87,54 78,92 1,277 71,783 11,71 88,778 81,229 218 14,868 11,141 18,76 111,988 113,615 116,763 113,53 127,283 12,915 127,29 15,653 11,15 14, Judge Filings 12, 1, 8, 6, 4, 2, 216 217 218 *Highest # of Judge Filings 1/18
Judge Doc Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 26,256 1,35 28,859 94 36,639 1,51 36,417 836 36,62 537 45,32 663 36,639 768 57,357 61 56,598 613 54,67 698 59,853 435 56,71 488 217 215 67,219 374 7,275 369 85,358 494 76,352 499 88,879 66 93,785 583 83,361 537 16,658 482 75,412 541 17,193 497 94,258 48 86,83 455 218 216 111,589 542 17,456 433 115,24 575 118,835 359 12,295 324 123,668 468 12,263 426 135,568 463 19,23 437 135,12 323 112,21 17,351 Judge Docs 16, 14, 12, 1, 8, 6, 4, 2, 216 217 218 *Highest # of Judge Docs 8/18
Pro Se Account Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 1,686 1,35 1,83 94 2,74 1,51 2,54 836 2,166 537 2,3 663 2,176 768 2,689 61 2,547 613 2,346 698 2,345 435 2,34 488 217 215 2,454 374 2,35 369 2,839 494 2,71 499 3,23 66 3,6 583 3,17 537 3,12 482 2,44 541 2,838 497 2,587 48 2,395 455 218 216 2,814 542 2,738 433 2,926 575 2,979 359 2,995 324 2,922 468 3,141 426 3,316 463 2,883 437 3,38 323 3,44 2,713 Pro Se Accounts 3,5 3, 2,5 2, 1,5 1, 5 216 217 218 *Highest # of Pro Se Accounts 8/18
Pro Se Call Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 8 7 6 5 4 3 2 1 216 214 274 1,35 46 94 1,51 499 49 836 459 537 481 663 435 768 517 61 613 423 698 393 435 399 488 43 217 215 588 374 54 369 522 494 65 499 679 66 637 583 524 537 68 482 541 313 497 411 48 392 455 392 218 216 455 542 332 433 43 575 357 359 348 324 42 468 389 426 464 463 437 348 323 48 396 422 Pro Se Calls 216 217 218 *Highest # of Pro Se Calls 5/17: 679
Pro Se Filing Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 4,82 1,35 4,991 94 5,819 1,51 5,722 836 5,798 537 6,556 663 5,88 768 6,368 61 5,994 613 6,356 698 6,227 435 6,585 488 217 215 7,419 374 7,183 369 8,248 494 7,177 499 8,545 66 8,629 583 8,11 537 9,224 482 6,832 541 8,71 497 8,1 48 7,543 455 218 216 9,18 542 8,582 433 8,991 575 9,127 359 9,92 324 9,34 468 9,33 426 1,379 463 8,965 437 1,41 323 8,985 8,754 Pro Se Filings 12, 1, 8, 6, 4, 2, 216 217 218 *Highest # of Pro Se Filings 8/18
Pro Se Doc Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 8,625 1,35 9,146 94 1,76 1,51 1,772 836 1,135 537 11,98 663 1,695 768 11,479 61 1,867 613 11,219 698 1,822 435 11,24 488 217 215 13,218 374 12,575 369 14,14 494 12,17 499 14,151 66 14,327 583 13,792 537 15,897 482 1,81 541 14,899 497 13,896 48 13,13 455 218 216 16,4 542 14,29 433 15,689 575 15,33 359 16,981 324 15,754 468 16,639 426 18,257 463 15,411 437 17,924 323 16, 15,142 Pro Se Docs 2, 18, 16, 14, 12, 1, 8, 6, 4, 2, 216 217 218 *Highest # of Pro Se Docs 8/18
Attorney Account Comparison Mon Jan Feb Mar Apr May Jun Jul Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 39 1,35 45794 435 1,51 459 836 479 537 43 663 367 768 417 61 41 613 556 698 435 425 488 327 217 215 431374 382369 385494 414 499 443 66 425 583 375 537 399 482 259 541 581 497 48 396 455 369 218 216 376542 42433 476575 43 359 449 324 358 468 354 426 394 463 284 437 567 323 391 353 Attorney Accounts 7 6 5 4 3 2 1 216 217 218 *Highest # of Attorney Accounts 4/14: 1,379
Attorney Call Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 214 2,569 1,35 2,297 94 2,57 1,51 2,255 836 2,21 537 2,44 663 2,18 768 2,251 61 2,22 613 1,932 698 1,889 435 1,725 488 217 215 2,642 374 2,144 369 2,348 494 2,667 499 3,21 66 2,247 583 1,82 537 2,26 482 1,724 541 2,352 497 2,31 48 1,863 455 218 216 2,45 542 2,321 433 2,774 575 2,724 359 2,898 324 2,653 468 2,958 426 2,68 463 2,331 437 3,294 323 2,228 1,938 Attorney Calls 3,5 3, 2,5 2, 1,5 1, 5 216 217 218 *Highest # of Attorney Calls 1/14: 4,237
Attorney Filing Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 1,39,295 1,19,155 1,197,218 1,97,53 1,93,824 1,15,84 1,197,233 1,176,75 1,88,793 1,21,632 1,2,93 997,361 217 1,83,285 1,68,192 1,233,923 1,48,147 1,181,822 1,197,6 1,65,247 1,241,75 862,559 1,165,854 1,59,28 98,41 218 1,186,889 1,94,562 1,226,145 1,183,66 1,249,112 1,23,781 1,215,842 1,299,672 1,92,537 1,39,357 1,111,412 1,22,893 1,4, 214 1,35 94 1,51 836 537 663 768 61 613 698 435 488 215 374 369 494 499 66 583 537 482 541 497 48 455 216 542 433 575 359 324 468 426 463 437 323 Attorney Filings 1,2, 1,, 8, 6, 4, 2, 216 217 218 *Highest # of Attorney Filings 1/18
Attorney Doc Comparison Mon Jan Feb Mar Apr May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 216 1,559,87 1,676,775 1,818,431 1,652,473 1,66,899 1,741,987 1,818,524 1,781,116 1,639,454 1,534,35 1,53,8 1,52,212 217 1,632,796 1,63,31 1,869,1 1,589,549 1,79,827 1,815,925 1,6,944 1,876,31 1,269,531 1,736,631 1,587,812 1,484,653 218 1,784,5 1,648,627 1,869,365 1,81,545 1,916,525 1,838,678 1,858,87 2,18,55 1,684,638 2,5,887 1,71,778 1,6,499 2,5, 214 1,35 94 1,51 836 537 663 768 61 613 698 435 488 215 374 369 494 499 66 583 537 482 541 497 48 455 216 542 433 575 359 324 468 426 463 437 323 Attorney Docs 2,, 1,5, 1,, 5, 216 217 218 *Highest # of Attorney Docs 8/18