AUSTIN ENERGY MONTHLY PERFORMANCE DASHBOARD A report highlighting key Austin Energy metrics for uary FY 219 FINANCIAL HEALTH Standard and Poor s Bond Rating Austin Energy Rating AA AA Budget Based Revenues and Expenses Fiscal Year 219 to uary 219 Power Supply Revenue Operating Revenue Power Supply Expense Operating Expense $ Millions 4 3 2 $288 $234 $3 $224 $293 $29 $136 $136 $127 $127 $127 $127 ACTUAL BUDGET PRIOR YEAR Actual Minimum Prior Year Days Cash on Hand 224 > 1 213 Debt Service Coverage 3.47 > 2. 3.72 Debt to Capital Ratio 43.6% <.% 43.6% (In Millions) Actual Minimum Prior Year Working Capital $424 $134 $389 Contingency Reserve $13 $99 $98 Power Supply Rate Stabilization $16 $12 $9 Capital Reserve $68 $83 $42 TOTAL $71 $417 $624 s and Goals are continuous unless otherwise noted.
CUSTOMER COLLABORATION City of Austin Utility Contact Center and 3 CUSTOMER INTERACTIONS 3 Utility Contact Center 2, Number of Interactions 1,,, 218 Feb Mar Apr May Jun Aug Sep Oct Nov Dec 219 SERVICE LEVEL The service level target for the Utility Contact Center is 9 percent of all calls answered in 9 seconds. The service level target for the 3 is 9 percent of all calls answered in 3 seconds. Month 218 Feb Mar Apr May Jun Aug Sep Oct Nov Dec 219 Utility Contact Center (%) 93 9 94 9 81 79 7 88 9 9 93 96 96 3 (%) 9 94 9 8 92 86 93 9 97 9 96 97 97 Active Accounts Receivable GREATER THAN 3 DAYS AS PERCENT OF MONTHLY BILLED REVENUE 2 Including PA % % 1 Percent 1 Feb Mar Apr May Jun 217 Aug Sep Oct Nov Dec Feb Mar Apr May Jun 218 Aug Sep Oct Nov Dec 219
ENVIRONMENT Renewables RENEWABLE GENERATION AS A PERCENT OF LOAD Fiscal Year 219 to uary BIOMASS.6% Percent WIND 29.2% 8 6 4 2 Percent of Load (MWh) PERCENT OF CARBON BY FISCAL YEAR 36% 64% 212 % Carbon Free % Carbon Based 43% 7% 213 Solar Incentives SOLAR 7.8% 4% % 214 NON RENEWABLES 62.4% 49% 1% 21 Austin Energy s approved Resource Generation and Climate Protection Plan sets targets and benchmarks for the utility, including renewable generation as 6 percent of load by 227 and achieving 2 MW of local solar by 22. The City of Austin plans to have net-zero greenhouse gas emissions by 2, and Austin Energy plays a role in that by balancing generation resources. 4% 46% 216 6% 4% 217 63% 37% 218 MW-INCENTED CUSTOMER-SITED SOLAR, CUMULATIVE BY MONTH 12 12 1 8 MW 6 4 2 8 7 6.42 Oct 218 1.28 1.77 2.3 Nov Dec 219 Feb Energy Efficiency and Demand Response Mar Apr May Jun Aug Sep FY 219 CUMULATIVE MW SAVINGS THROUGH CUSTOMER ENERGY SOLUTIONS PROGRAMS 69.78 MW 4 3 2 1 4.78 Oct 218 8.66 12.93 Nov Dec 17.73 219 Feb Mar Apr May Jun Aug Sep FY 219
EMPLOYEE ENGAGEMENT Listening to the Workforce Survey OVERALL SATISFACTION Austin Energy 71% 8% This chart will be updated with yearly results. Gallup Survey EMPLOYEE ENGAGEMENT Austin Energy 3.7 4.2 This chart will be updated semiannually. Safety Incidents FY to 219 Previous FY through 218 Industry Comparison Recordable Incident Rate* 1.77 2.71 2.4 Lost Time Incident Rate*.18.8.7 *per employees Austin Energy Hiring Total Hires External: 94 Internal: 141 Number of Hires 3 2 External Hires 17 1 Internal Hires 2 9 1 7 8 1 1 1 8 4 8 9 6 6 6 4 3 Feb Mar Apr May Jun Aug Sep Oct Nov Dec 218 *Each internal hire results in a subsequent vacancy. 14 24 7 219 Vacancies AVERAGE VACANCIES AND DAYS VACANT PER MONTH Vacancy Rate per Month (%) Average Days Vacant Nov Dec 6.1. 6.3 6. 16 13 163 12 TOTAL VACANCIES AS OF 219: 16 HARD TO FILL POSITIONS 24 REGULAR POSITIONS 132
BUSINESS EXCELLENCE Availability Generation Source Monthly Availability 219 (%) Seasonal Availability (Jun-Sep) (%) Decker Steam Units. 9. Sand Hill Combined Cycle 96.2 9. Fayette. 97. South Texas Project.. Start Success 219 (%) Monthly (%) Simple Cycle Start Success 99.2 99. The Competitive Market POWER SUPPLY ADJUSTMENT COST COMPONENTS Twelve Months ending uary 219 This chart reflects costs/revenues that flow through to the Power Supply Adjustment. Difference between Load Zone and Power Supply Costs: $-73 Million $46 Cost 4 3 $383 $ Millions 2 ($18) $ ($22) ($8) - Revenue-2 Load Zone Owned Assets Contracted Assets GreenChoice and Value of Solar Bilateral and Hedging Net Power Supply Capital Improvement Budget Fiscal Year through 219 BUDGET SPEND PLAN (In Millions) 3 2 2 $21.76 $198.92 PERCENT OF SPEND PLAN MET 21.% $ Millions 1 Budget Spend Plan Budget Spend Plan Balance
GRID MODERNIZATION Reliability Performance AVERAGE FREQUENCY OF OUTAGES (SAIFI)* AVERAGE DURATION OF OUTAGES (SAIDI)* * calculation changed to align with reporting metrics Minutes Frequency 1..8.6 Average Duration FY 218 8 7 6 Frequency FY 218 Frequency FY 219 to be below FY 218 217 218 FEB MAR APR Average Duration FY 219 to be below FY 218 FY 219 MAY JUN JUL AUG SEP FY 219 219 4 217 218 FEB MAR APR MAY JUN JUL AUG SEP 219 Advanced Metering Infrastructure As of uary 219 NUMBER OF COMMERCIAL AND RESIDENTIAL METERS BY TYPE Advanced 218,918 (44%) Storage As of uary 219 Battery Installed Battery Planned Battery Goal Thermal used Thermal Goal * 22 Goals Simple 3,73 TOTAL METERS 3.4 MW 3.19 MW 497,18 6.76 MW Advanced 4,33 (8%) Simple 27,62 1 1 2 MW 1 MW* 2 MW* Automation 1 12 9 6 3 austinenergy.com FEEDERS WITH CONSERVATION VOLTAGE REDUCTION 7 Current Current 137 (uary 22) FEEDERS WITH FAULT LOCATION, ISOLATION AND SERVICE RESTORATION (Phase 1) 2 194 194 1 Met May 218 219 Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners. Feeders Feeders