Sacramento s SmaRT Ride Microtransit Pilot Project November 13, 2018 Alva Carrasco, Deputy Chief Operating Officer

SmaRT Ride Microtransit Project Timeline Simulation Model December 2017 (Complete) Develop Implementation Pilot Plan December 2017 (Complete) Operator & Dispatcher Training January 2018 (Complete) Marketing and Community Outreach January 2018 (Ongoing) Launch Microtransit Pilot (Ongoing) Phase 1 Citrus Heights/Orangevale Launched February 12, 2018 Phase 2 Orangevale Expansion Launched April 23, 2018 Phase 3 Franklin Blvd So Sac Launched July 30, 2018 Ridership & Data Analysis (Ongoing)

City Ride in City of Citrus Heights Monday Friday, 7 am to 7 pm Traditional Dial A Ride Service Book one day in advance by phone Curb to curb service Open to the public Basic Fares (2.75 fare and half fares) Two Dedicated Vehicles Trip Denials/Cancellations 30 Avg. Daily Passengers (FY2017) This Used To Book This

SmaRT Ride Citrus Heights ++ Monday Friday, 6 am to 9 pm (extended hours) On Demand Service Same Day Booking Phone, App, or Online (real time info) 8 Dedicated Vehicles (expanded service area) Basic Fares (Fares rolled back $2.50) Promo: Five or more ride free! Avg. Daily Boardings since launch of new service 171 Now Use These To Book This

Citrus Heights, Antelope, Orangevale & Folsom Light Rail Station Phase 1 Citrus Heights & Phase 2 Service Area Expansion City of Citrus Heights, 16.6 Sq. Miles Antelope, 8.07 Sq. Miles Orangevale/Fair Oaks, 13.3 Sq. Miles

Franklin/ South Sacramento Phase 3- Launched July 30, 2018 Includes: Franklin Boulevard, portions of Meadowview Road, Mack Road, Florin Road and 47 th Avenue, and connections to multiple Light Rail Stations 12.8 square miles

SmaRT Ride Total Daily Ridership Phase 2 Orangevale/ Antelope/ Fair Oaks

SmaRT Ride Passengers per Revenue Hour 5 4.5 4 4.54 3.88 3.83 3.5 3 2.5 2 1.5 Old CityRide = 2.25 1 0.5 0 2/01 3/01 4/01 5/01 6/01 7/01 8/01 9/01 10/01 11/01 12/01 Revenue hours are vehicle hours from pull-out to pull-in, minus deadhead and break time.

Trip Reservations by Service Zone

Walmart Super Center Antelope Walmart Supercenter /Costco L. Orlando Transfer Center Arcadia Transfer Center Historic Folsom LR Station Mercy San Juan Medical Ctr. Sunrise Mall Center

Pilot Key Take Aways System Performance per Day Average: Trip Requested: 150 Completed Rides: 122 Passenger Boardings: 143 Ride Sharing: 29% There were 1200 uniquely identifiable riders.. Two-thirds of whom took more than one trip and 46% of whom have been retained over the lifetime of the pilot 48% of riders use the service every week and 6% use it every day 8% of riders used a mobility device that required the use of the lift Rider Experience per Day Average: (95%ile) Wait time: 16 mins (41 mins) Ride duration: 14 mins (31 mins) Total trip (wait + ride): 30 mins (62 mins) (95%iles indicate that 95% of rides had a time less than this value)

Proposed Zone Downtown/Midtown/East Sac/Sac State Key Destinations Capitol Building Golden 1 Center Employment Centers Light Rail Stations Sac State UC Davis Medical 12.2 square miles

Planned Zones Citrus Heights Orangevale/Antelope South Sac/Franklin Downtown/Midtown North Sac/Del Paso Heights Rancho Cordova Arden Arcade Carmichael South Sac East Folsom

Future of SmaRT Ride Weekend & late night service in Downtown/Midtown area Approximately 12 SmaRT Ride service areas planned Refine service zones/adding designated stops Operations funding of $12 million provided by STA Electric Battery Vehicles (Coming Soon!) Procurement of permanent scheduling software Customer Satisfaction Survey

Lessons Learned/Learning Rapid ridership growth Software improvements (app, desktop, dispatch) Balancing trip wait times and available resources Service zone right size-ing First mile/last mile connections Wheelchair accessibility a plus Safety and Security benefits over TNC s Marketing and community outreach Customer communication enhancements

17 Questions? sacrt.com/apps/smart-ride