August 16, 2007 TO: FROM: ALL CHRYSLER DEALERS GLOBAL SERVICE SUBJECT: RAPID RESPONSE TRANSMITTAL/SERVICE ACTION # 07-030 Auto Dimming Exterior Passenger Mirror INVOLVED VEHICLES: 2007 (LX) Chrysler 300 NOTE: RRT/Service Action only applies to vehicles equipped with the Luxury Group II option (sales code AWK) built through February 10, 2007. NOTE: This Service Action affects both sold and unsold vehicles. NOTE: The VIN List is available on DealerCONNECT for all affected dealers. The VIN List has been inserted in the Service Tab under Rapid Response Transmittals. The dealers receiving the Rapid Response Transmittal Service Action are the Ship To dealers and the VIN s listed are specific to their dealership. All involved vehicles will be loaded into the VIP system. NOTE: This should be a top priority and be completed prior to sale to avoid suspect vehicles being delivered to customers. DISCUSSION: A number of vehicles, equipped with a Luxury Group II equipment package (sales code AWK) were built without the wiring circuitry to allow proper function of the automatically dimming exterior passenger mirror as identified on the mirror and the window sticker, (Monroney Label). Sold Vehicles A letter is being sent to each owner of the delivered vehicles. The owner will be offered a voucher for $85.00. If the owner refuses the voucher and insists that the auto dimming feature be made operational, the dealer is authorized to perform the repairs. A copy of the customer letter is attached to this memo. Unsold Vehicles Dealers are requested to install wiring circuitry to allow the automatic dimming exterior passenger mirror to function properly. PARTS REQUIRED: 1 68031951AA Wire Harness Overlay, Instrument Panel 1 68031952AA Wire Harness Overlay, Door 1 68034250AA Connector 8 04856500 Tie Strap
EQUIPMENT REQUIRED: 6932 Connector Terminal Lock Pick (Part of Kit 8197A) REPAIR PROCEDURE: 1. Place the passenger window in the full up position before beginning this procedure. 2. Open the trunk, lift the battery access panel, and disconnect the negative battery cable. 3. Remove the passenger side front door panel. Refer to the detailed removal procedures available in DealerCONNECT > TechCONNECT under: Service Info > Tab 23 BODY > DOOR FRONT > TRIM PANEL > REMOVAL for detailed instructions. 4. Remove the passenger side front door window frame bezel. 5. Remove the door speaker and housing as an assembly from the door to gain access to the door wiring harness. 6. Disconnect the green mirror electrical connector at the mirror (Figure 1). Figure 1
7. Open the secondary locks on both sides of the green mirror electrical connector (Figure 2). Figure 2 8. Insert the female ends of the door overlay harness into the green mirror electrical connector as shown (Figure 3). Figure 3 9. Close the connector locks on the green mirror connector. 10. Insert the green electrical connector to the mirror connector on the door.
11. Disconnect the door-to-body grommet from the body (Figure 4). Figure 4 12. Disconnect the white body connector located behind the white plastic connector bracket (Figure 5) Figure 5
13. Remove the white plastic connector bracket from the door side of the white body connector (Figure 6). Figure 6
14. Route the door overlay wiring harness along the original door wiring harness (Figure 7). The overlay harness must route inside the door and through the door-to-body grommet to the door side of the white body connector. Secure the overlay harness to the original wiring harness using plastic tie straps (Figure 7). Figure 7
15. Unlock the secondary wire lock on the door side of the white body connector (Figure 8) NOTE: The secondary wire lock only needs to be lifted approximately 1/8 inch to release. Figure 8 16. Insert the wire terminals from the door overlay harness into the white connector as shown (Figure 9). Figure 9
17. Close the secondary wire lock on the door side white body connector. 18. Remove the end cap filler panel (Figure 10). 19. Remove the driver s side knee bolster and silencer pad (Figure 10). Figure 10
20. Disconnect the instrument panel inline connector (Figure 11). 21. Remove the glove box assembly. Figure 11
22. Starting at the instrument panel inline connector, route the body overlay wiring harness (Figure 12) through the instrument panel, behind the center stack, ending at the body side of the white door connector. Figure 12
23. Open the secondary wire lock on the body side of the white body connector (Figure 13). Figure 13 NOTE: The secondary wire lock only needs to be lifted approximately 1/8 inch to release 24. Insert the body overlay wiring harness wires into the body side of the white body connector as shown (Figure 14).
Figure 14 25. Close the secondary wire lock on the body side white body connector. 26. Remove the white terminal lock wedge from the instrument panel inline connector (Figure 15). Figure 15
27.Using Special tool 6932, remove the tan with an orange tracer wire from the instrument panel inline connector (connector cavity number 6) (Figure 16). Figure 16 28. Insert the tan with an orange tracer wire from the overlay harness into the instrument panel inline connector cavity number 6 as shown (Figure 17). Figure 17 NOTE: This is the same connector cavity that the wire was removed from in Step 27.
29. Using Special tool 6932, remove the tan with a white tracer wire from the instrument panel inline connector (connector cavity number 21) (Figure 18). Figure18 30. Insert the tan with a white tracer wire from the overlay harness into the instrument panel inline connector cavity 21 as shown (Figure 19). Figure19
31. Install the front white lock wedge into the instrument panel inline connector (Figure 15). 32. Insert the vehicle wiring harness wires that were removed from the instrument panel inline connector into the grey two-way male connector provided in the kit (Figure 20). NOTE: The wire colors on the male connector must be installed so that they mate with the same color wires on the body overlay female connector. Figure 20 33. Push the white lock located on end of the two-way male connector inward to lock the terminals into the connector housing. 34. Connect the grey overlay two-way connector to the new two-way body connector created in Step 32.
35. Connect the instrument panel inline connector to the body harness (Figure 21). Be sure to engage the white inline connector lock bar. Figure 21 36. Using plastic tie straps, secure the instrument panel overlay harness to the instrument panel as required. 37. Install the white plastic connector bracket to the door side of the white body connector (Figure 6). 38. Connect the two halves of the white body connector together (Figure 5). 39. The mirror dimming system should now be operational. Perform the following test to verify correct mirror operation before assembling the remaining components. a) Connect the negative battery cable. b) Place a piece of black electrical tape over the daylight sensor located on the back side of the mirror (Figure 22).
Figure 22 c) Place the ignition key to the RUN position. d) Verify that the rear view and both driver s and passenger s door mirrors darken. e) Turn the ignition key to the OFF position. f) Remove the tape from the daylight sensor. g) Disconnect the battery. 40. Install the driver s side knee blocker and silencer pad (Figure 10). 41. Install the end cap filler panel (Figure 10). 42. Install the glove box assembly. 43. Install the door-to-body grommet onto the white plastic connector bracket (Figure 5). 44. Install the white plastic connector bracket into the A pillar (Figure 5). 45. Install the speaker and housing assembly into the passenger front door. 46. Connect the negative battery cable to the negative battery post. 47. Place the passenger side front door window in the full down position. CAUTION: The window must be in the full down position to install the door glass frame bezel. 48. Install the passenger side front door glass frame bezel. 49. Install the passenger side front door panel. Refer to the detailed installation procedures available in DealerCONNECT > TechCONNECT under: Service Info > Tab 23 BODY > DOOR FRONT > TRIM PANEL > INSTALLATION for detailed instructions.
POLICY: Reimbursable within the provisions of the warranty. NOTE: USE OF THE LABOR OPERATION INCLUDED WITH THIS SERVICE ACTION ON VEHICLES OTHER THAN THOSE INVOLVED MAY BE SUBJECT TO CHARGE BACK. TIME ALLOWANCE: LABOR OPERATION NO: 23-04-21-94 Auto dimming exterior passenger mirror 1.4 Hrs. Wiring harness overlay-install (B) FAILURE CODE: ZZ - Service Action If you have any questions, contact your Business Center.
Dear 2007 model year Chrysler 300 Owner: Customer satisfaction is very important to Chrysler. It has come to our attention that some 2007 model year Chrysler 300 vehicles equipped with the Luxury Group II equipment package (sales code AWK) were built without the electronic circuitry to allow proper functioning of the automatically dimming exterior passenger mirror as identified on the mirror and the window sticker (Monroney label). We are requesting 2007 model year Chrysler 300 owners who purchased a vehicle built prior to February 10, 2007 with the Luxury Group II equipment package to please review the following two options and notify us of your selection: Option A: Keep the vehicle as built. Chrysler will refund you $85. If this option is chosen, return the bottom portion of this letter with the appropriate selection and your signature to Chrysler (no photocopies will be accepted). A check will be forwarded to you. Option B: Have the vehicle repaired. If this option is chosen, simply call your dealer to schedule an appointment to have the circuitry added to allow the automatically dimming exterior passenger mirror to properly function. The dealer will perform this repair at no cost to you. Present the bottom portion of this letter to your Chrysler dealer as authorization to perform the repair. Should you have any questions concerning this matter, please call the Chrysler Customer Center at 1-800- 992-1997. This offer to provide a refund or repair your mirror is for a limited time only. The attached option selection form expires on December 1, 2007. We are sorry for any inconvenience, but we believe this special offer will help ensure your continuing satisfaction with your Chrysler 300. (Customer s VIN) 2007 model year Chrysler 300 Automatically Dimming Passenger Mirror Customer Option Selection O I elect to receive the refund in the amount of $85 instead of repairing my automatically dimming exterior passenger mirror. (Please insert this selection into the envelope provided). Upon receipt, Chrysler will send a check to me. OR O I elect to have the dealer install the electronic circuitry to allow the automatically dimming exterior passenger mirror on my vehicle to properly function. I will schedule an appointment with my dealer to have this work completed at no cost to me. I will not mail this section. I will present this section to the dealer as authorization. I understand this election is final and expires on December 1, 2007. No photocopies will be accepted. Signature: (To be signed by purchaser/lessee of the vehicle) Address: City/State/ZIP: Chrysler Customer Center, P.O. Box 4639, Oak Ridge, TN 37831