O U R V A L U E D C U S T O M E R Cori Nastro Service Consultant Y O U R V E H I C L E Year 2012 Make Infiniti Model QX56 Engine Type 5.6L V8 DOHC (GDI) Odometer 102,763 VIN # JN8AZ2ND9C9716384 License # Date 8/4/2015
It's about "Peace of Mind..." Vehicle Care Commitment Thank you for choosing our service department to handle your vehicle's service needs. In order to provide the quality service you deserve, we have invested in the latest diagnostic equipment and information systems. These help us fully understand your vehicle's service and maintenance requirements so that we can service your vehicle in the most comprehensive and economical way possible. We are pleased to present to you a "Know Your Vehicle" report today. It's important to us that you leave our dealership with peace of mind, so we take the extra time necessary to analyze your vehicle's health to make sure it is operating at it's optimum levels. This bumper-to-bumper inspection report will help you better understand your vehicle's performance and health. Staying on top of your vehicle's health is vitally important to ensuring your safety on the road. Thank you for this opportunity to assist you. We appreciate your business. Please feel free to contact your service advisor if you have any questions or concerns. We will do everything we can to put your mind at ease and keep you and your family safe on the road. How we give you "Peace of Mind..." To help you understand what your vehicle needs to stay in top operating condition, we: Perform a world class visual inspection on your vehicle every visit Review your vehicle's maintenance schedules and search our extensive database to uncover anything we believe you should know about your vehicle based on its odometer reading and time on the road Make recommendations and complete a Treatment Plan for your vehicle Offer a complete easy to read and understand report that enables you to make an educated decision for your vehicle's service needs. Items on the report will be classified as follows: Pass - Items are new or "like new" and do not require service at this time Caution - Items that are dirty or showing signs of wear and would benefit from being serviced soon Fail - Items that have either worn below minimum specifications or are no longer doing what it was designed to do and need to be repaired immediately DISCLAIMER; Addressing any identified issues listed by the report, should improve the safety and performance of your vehicle. However, please remember that the inspection is limited to a visual inspection of the items listed on the report without disassembling or test driving your vehicle. Therefore, it is not possible for the technician to see or identify all potential defects, especially those that are internal to the engine, transmission, driveline, electrical system or other components. The cleanliness of the vehicle both inside and out at the time of the actual inspection may reduce the accuracy of the inspection. Your vehicle may have conditions that are not evident at the time of the inspection or otherwise not presented or noticed during the inspection process. Therefore, the inspection and condition report does not provide any guarantee or warranty that the vehicle will not break down in the future, or have conditions that were undetected during the inspection or were omitted from the report. 2
Table of Contents... Original Customer Requests Package Results Recommended Services Additional Information Original Customer Requests The following is what you requested we perform or investigate regarding your vehicle: 01. INF FUEL PRESSURE SENSOR 02. 108 POINT INSPECTION-UC 03. REAR BUMPER W/ MOLDING $450 Package Results World Class Inspection Failed Task Observation Recommendation Done Inspect taillight, turn signal, side Found burned out front side Replace left side marker light marker, and license plate lights marker light bulb bulb Inspect instrument panel warning lamps Found check engine light illuminated Diagnose check engine light Cautioned Task Observation Recommendation Done Inspect rear differential fluid level Recommend replacing rear Perform rear differential service and condition and check for leaks differential fluid by manufactures required time/mileage Check power steering fluid level and condition and check for leaks Check engine coolant level and condition and check for leaks Inspect overall tire wear and condition Recommend replacing power steering fluid per dealer recommended time/mileage Recommend performing coolant system service per manufactures required time/mileage All tires require inspection next service Perform power steering system fluid exchange service Perform coolant fluid exchange service 3
Cautioned Task Observation Recommendation Done Measure rear brake lining 5 mm: Inspect brakes next service thickness (disc brakes) Measure front brake lining thickness Inspect all vehicle wiper blades 5 mm: Inspect brakes next service (disc brakes) Found windshield wiper blades streaking Perform battery performance test Battery fails performance test Charge battery Measure left front tire tread depth 7/32": Inspect tire next service Measure right front tire tread depth 7/32": Inspect tire next service Measure right rear tire tread depth 7/32": Inspect tire next service Replace windshield wiper blades Measure left rear tire tread depth 6/32": Inspect tire next service Passed Task Observation Recommendation Done Fill windshield washer fluid Found washer fluid level low: Filled to proper level Inspect exhaust system for leaks, damage, and loose parts Inspect axles, driveshaft(s) U-joints and CV joints/boots Passed Tasks Check and adjust front tire pressure Inspect engine mounts Inspect wheel bearings for noise and play Inspect transmission mount(s) Inspect fuel tank, lines, and connections Inspect air cleaner element Fill windshield washer fluid Check engine oil level and condition and check for leaks Check brake fluid level and condition and check for leaks Check automatic transmission fluid level and condition and check for leaks Inspect hazard light(s) operation Inspect brake light(s) operation Inspect back-up light(s) operation Inspect taillight, turn signal, and side marker assemblies for cracks and damage Inspect horn operation Inspect headlight low and bright beam operation Inspect heat and air conditioning operation Inspect windshield wiper/washer operation Inspect dash and interior lights operation Check and adjust rear tire pressure Inspect battery terminals and cables Inspect ignition wires and spark plugs Inspect cabin/hepa micro filter Inspect serpentine belt (drive belts) Inspect all hoses and clamps Inspect steering and sway bar components Check fog lamp(s) operation Inspect suspension components State Inspection Additional Observations Recommendation 4
Additional Observations FOUND CODE PO420 Recommendation REPLCAE CAT, O2 SENSOR, AND RE PROGRAM ECM Recommended Services Our technicians recommend the following services for your vehicle. Original Customer Requests Status Cost Deferred Approved 01. INF FUEL PRESSURE SENSOR X 02. 108 POINT INSPECTION-UC $162.95 X 03. REAR BUMPER W/ MOLDING $450 $450.00 X Inspection & Additional Recommendations Insp Status Cost Deferred Approved Replace left side marker light bulb (Found burned out front side marker light bulb) x Fail $135.00 See AI-212 Diagnose check engine light (Found check engine light illuminated) x Fail $2,720.90 See AI-231 Perform power steering system fluid exchange service (Recommend replacing power steering fluid per dealer recommended time/mileage) x Caution $129.99 See AI-98 Replace windshield wiper blades (Found windshield wiper blades streaking) x Caution $64.99 See AI-147 Charge battery (Battery fails performance test) x Caution See AI-162 Perform coolant fluid exchange service (Recommend performing coolant system service per manufactures required time/mileage) Perform rear differential service (Recommend replacing rear differential fluid by manufactures required time/mileage) REPLCAE CAT, O2 SENSOR, AND RE PROGRAM ECM (FOUND CODE PO420) $1,355.90 x Caution $189.99 See AI-169 x Caution $129.99 See AI-257 Totals, Taxes and Fees Cost Deferred Approved Estimate Subtotal $5,339.71 $0.00 $612.95 Environmental/Shop Fees $74.95 $55.17 Tax $440.53 $50.57 Estimate Total $5,855.19 $718.68 For "See AI-" items see the "Additional Information" section 5
Additional Information Below is information we feel would help you better understand some of the reasons for taking preventive maintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family. ** The following section may contain instructions for servicing various components of your vehicle. These are an overview of the process that will be performed by a skilled technician in our shop. They are not intended to be a guide for a do-it-yourself operation. Power steering fluid exchange service One of our skilled technicians with specialized equipment will use a powerful cleaner to dissolve and suspend the varnish and gums in your vehicle s power steering unit and then flush the entire unit of all old fluid and contaminants and install new high-tech fluid for both conventional sector and rack and pinion. Finally, the technician will road test your vehicle. If you have experienced steering pump noises, hard or erratic steering, or pump leaks, it's probably time to have your vehicle s power steering system serviced. The power steering pump produces high pressures (between 800 2,000 lbs./400 1 000 kg, depending on model) and high heat. Heat + pressure = fluid breakdown/failure; fluid failure = power steering pump and/or rack failure; power steering pump and/or rack failure = costly repair. AI-98 Power steering spool valve with hardened cracked seals Our power steering service will alleviate steering squeal caused by sticking valves, correct that jerky feeling on the steering wheel, help prevent fluid leaks, and reduce wear. Grooves worn into the housing by hardened seals 6
Windshield wiper blade replacement Remove the wiper blade inserts from the wiper arms following the vehicle manufacturer's instructions (found in the owner's guide). Install new wiper blade inserts onto the wiper arms. Thoroughly clean the windshield. The ability to drive safely interests all of us. Having a clean windshield is a necessity for safe driving. Most driving decisions are dependent on the driver having a clear view of the road ahead. Worn or torn wiper blades do not effectively clean the windshield, and a dirty windshield can obstruct the drivers view, possibly resulting in an accident. AI-147 Impaired view from worn wiper blades Most wiper blade manufacturers recommend replacing your wiper blades or wiper blade inserts every 6 months or 6,000 miles. Something as simple and as inexpensive as replacing your windshield wiper blades will make your driving experience for you and your family a safer one. Battery charge Depending upon the design of the car, our technician may have to remove the battery. He attaches the battery charger s leads to the terminals of the battery and adjusts the settings of the charger to match those of your vehicle's battery. He will give the battery a full charge, test to ensure that the battery is good and will hold the charge, then re-install the battery (if applicable). Weather and your driving habits have an effect on your car s battery. A battery that isn t charged can leave you stranded, which is at least inconvenient, and potentially unsafe. New wiper blades AI-162 Technician charging an under hood mounted battery in the car For your convenience, safety, and peace of mind, make sure that your battery is in top condition. A fully-charged battery helps ensure that your vehicle will be ready for you when you are ready for it. Technician re-installing trunk mounted battery after charging 7
Coolant fluid exchange service Some coolant may be in such poor condition that a coolant flush is necessary to remove the corrosion and deposits that were created in the engine and the radiator. If so, an approved coolant removal and cycling machine is required for this procedure. Our trained technician will connect the vehicle to a state-of-the-art machine and add a cleaner to safely remove rust, sludge and scale deposits. Once the system has been cleaned, the technician will install a new coolant-and-water mix, along with a conditioner to protect the cooling system. Once this is finished, the engine will be allowed to run until it reaches normal operating temperature and then the fluid will be checked and adjusted if necessary. The engine s coolant pulls the heat from the engine and then dissipates the heat when it enters the radiator. The engine's cooling system is a complex system comprised of many components and materials. The most common materials used are aluminum, plastic, copper, brass, rubber, and steel. The engine coolant must be compatible with all of them. The engine coolant is designed to transfer heat, stop corrosion, and provide a lubricant for the water pump seal. Old antifreeze can become acidic. The combination of acidic fluid and the dissimilar alloys in the cooling system actually creates a crude battery. This condition can cause accelerated corrosion of these materials. Changing the coolant according to a preventative maintenance schedule will prevent this acidic condition, and help prevent corrosion, and expensive future repairs. AI-169 Clean vs. dirty, acidic coolant (antifreeze) Coolant flush equipment Replacing the engine coolant as a part of a scheduled maintenance program is essential to your vehicle's reliability and longevity. New engine coolant has a non-acidic, noncorrosive PH level that will not destroy your cooling system components. The use of proper engine coolant will help keep your engine from overheating, and can help prevent the engine from freezing during cold weather conditions. 8
Bulb replacement Perform a function test of entire lighting system. Visually inspect the headlamps, high and low beams, hazard signals, turn indicators, parking lights and brake lights. Remove and install new light bulbs as needed to repair inoperative vehicle lamps. Lighting systems are required on all vehicles by both state and federal laws. Lights are a major contributor to your safety, not only by allowing you to see the road in front of you at night, but also by allowing other vehicles to see you. The value of having fullyfunctioning lights far outweighs the cost of replacing burned-out light bulbs. The cost is normally less than the inconvenience and can also prevent you from receiving a traffic citation. AI-212 Burned-out light bulbs The vehicle lighting system is an important safety feature of your car. Replacing burned out light bulbs is an inexpensive way to ensure that your driving experience is a safe one. Check engine light on One of our skilled technicians will connect a specialized scan tool to the vehicle. This scan tool will read any powertrain or tranmission diagnostic trouble codes stored in the vehicle's memory. Using these trouble codes, the technician can troubleshoot the cause of the trouble codes and then make the necessary repairs. When the repair is completed, the the powertrain or transmission controller is cleared of all stored codes, and then the vehicle is driven under the correct conditions to verify the problem has been repaired. When a vehicle s Check Engine light is on, this indicates that a significant problem with the emission control system has been detected by one or more of the vehicle controllers. In many states, your vehicle will fail the emissions inspection if the Check Engine light is on. The Check Engine light is your vehicle s way of telling you that it has detected a problem that is affecting the level of emissions released from your vehicle. If problems associated with the Check Engine light are not diagnosed and repaired in a timely fashion, expensive repairs may result. You may also run the risk of your car not starting, or stalling under various conditions. AI-231 New light bulb Check Engine light on Scanning vehicle for trouble codes When your Check Engine light is on, it indicates a problem that needs to be addressed immediately. Repairing the problem right away can ensure that your vehicle continues to be reliable, and can help to avoid costly repairs in the future. 9
Differential fluid change - rear Drain the rear differential fluid according to the vehicle manufacturer s service procedure. Refill the differential housing using the correct type and amount of differential fluid or gear oil. The rear differential contains components known as spider gears that allow the wheels to rotate at different speeds when turning. It also has a ring and pinion gear, which convert torque from the engine through the transmission and driveline into right angle torque. This is what enables the wheels to be driven by the engine. All of the gears and bearings in the differential are submersed in differential oil to protect and lubricate them. Differentials create heat under normal driving conditions, which can eventually break down the fluid, causing its lubrication properties to deteriorate. This condition can lead to total differential failure and an expensive repair bill. AI-257 Draining rear differential fluid Proper service of your rear differential fluid will make sure that the gears and bearings inside have the lubrication they require. With regular service, your differential can last the life of your vehicle. Changing the differential fluid as part of a scheduled maintenance program, will enhance the reliability of your vehicle, and save you money during the life of your vehicle. Refilling with new fluid 10
PROACTIVE DELIVERY VERIFICATION I want to ensure that I provided an overall servicing experience here today that you feel was Truly Exceptional. If I have not done my job in such a manner that you Would Return for service and Would Recommend the dealership to a friend, relative, or co-worker, please tell me now and allow me an opportunity to correct my failures and shortcomings. I am personally accountable and responsible for: * Acknowledging and Greeting you in a professional, courteous, and prompt manner. * Writing up your service requests in a satisfactory manner * Conducting a walk-around inspection of your vehicle in your presence * Reviewing the Manufacturer s maintenance requirements with you * Offering a courtesy multi-point inspection of your vehicle * Completing services timely and keeping you informed during this visit. * Amenities provided in the customer waiting area * Informing you of the status of your vehicle and ensuring it was ready when promised. * Offering helpful solutions and providing the expected value. * Meeting the estimate given and ensuring the charges were fair. COMMENTS: * Reviewing your completed Repair Order openly and completely. * Explaining all service and repairs performed on your vehicle. * Reviewing all charges for parts, labor and the total invoice for this visit. A. Most Powerful and Effective way to Address and Resolve Concerns B. Use to Counsel, Train and Strengthen our Employees C. Helps Us Become the Dealership You Deserve and We Want To Be My Service Consultant reviewed the attached repair order with me, reviewed my Multi-Point inspection sheet with me, and scheduled my next required service appointment for / /. My preferred method for post-service follow-up is: Mobile Work Home Mail E-mail Verification Customer Acknowledgement Service Advisor 11