Waste Management Monthly Report to the City of Cedar Hill

Waste Management Monthly Report to the City of Cedar Hill September 2016 Steve Kellar Public Sector Solutions Manager Ryan Frazier District Manager

Table of Contents Collection s 3 Residential Diversion Rate 4 What It Means To Think Green 5 Customer Summary 6 Customer Detailed Report 7

Collection s Since 2006, Waste Management has provided services to the City of Cedar Hill for its trash and recycling needs. It has been our pleasure to work with the City to further its sustainability goals. In the tables below, residential materials collected by Waste Management are separated by service type and measured in tons collected per month. 3 Tons of Residential Trash Materials Collected Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2013 899 681 849 973 931 1,008 1,116 1,016 935 951 907 1,077 11,343 945 2014 985 855 992 1,170 1,277 1,148 1,287 1,074 1,080 1,108 885 1,258 13,118 1,093 2015 1,102 906 1,187 1,286 1,137 1,273 1,223 1,027 1,002 1,058 1,056 1,324 13,580 1,132 2016 1,109 1,045 1,431 1,352 1,431 1,451 1,332 1,306 1,331 0 0 0 11,787 1,310 Tons of Residential Recyclable Materials Diverted from Landfill Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2013 461 366 428 549 443 286 285 310 266 232 268 334 4,229 352 2014 325 260 294 288 280 261 225 245 262 264 196 284 3,183 265 2015 254 203 255 255 264 289 239 214 191 201 248 273 2,886 241 2016 272 210 243 263 251 261 233 249 220 0 0 0 2,202 245 Tons of Residential Brush Materials Diverted from Landfill Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2013 89 103 99 115 88 207 91 43 120 99 129 108 1,290 108 2014 46 96 119 174 146 198 143 120 76 130 111 80 1,439 120 2015 82 67 86 160 238 466 221 226 281 151 127 236 2,342 195 2016 107 104 141 226 218 192 201 161 101 0 0 0 1,449 161 2016 Diversion Rate Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2015 25% 23% 21% 27% 25% 24% 25% 24% 19% 0% 0% 0% 24% 24%

Cedar Hill Residential Diversion Rate (2016 YTD) 4 Landfill 76% Residential Diversion 24%

What It Means To Think Green 5 Tons of Resources Diverted From the Landfill ** Material JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG Newspaper 157 122 141 152 146 151 135 145 127 0 0 0 1,277 142 Aluminum 3 2 2 3 3 3 2 2 2 0 0 0 22 2 Glass - Mixed 79 61 71 76 73 76 68 72 64 0 0 0 638 71 Plastic - Mixed 27 21 24 26 25 26 23 25 22 0 0 0 220 24 Tin 5 4 5 5 5 5 5 5 4 0 0 0 44 5 Recycling Total 272 210 243 263 251 261 233 249 220 0 0 0 2,202 245 Brush 107 104 141 226 218 192 201 161 101 0 0 0 1,449 161 Total Diversion 378 314 384 488 469 453 434 411 320 0 0 0 3,650 406 **Based on aggregate data from Materials Recovery Facility The City of Cedar Hill residents have diverted 3,650 tons from the landfill, the equivalent of... removing the annual emissions from 1,167 cars off the road the Carbon sequestered by growing 143,187 tree seedlings for 10 years greenhouse gas emissions reduction of 5,525 metric tons of CO2 equivalent As calculated by the US EPA WARM Model

Customer Summary At Waste Management, we provide Customer solutions online and by phone. Our Customer team is here to assist you as we strive to offer a quality experience for our customers. Waste Management provides service to over 14,000 households in Cedar Hill, 201,000 times a month with once a week trash, recycling, and bulk pickup, and once a month brush pickup. 6 99.97% Success Rate this month Customer Summary Issue JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG Missed Pick-Ups 59 44 113 103 122 157 142 54 52 0 0 0 846 94 Container Issue 4 5 5 3 5 5 1 3 3 0 0 0 34 4 Property Damage 2 2 3 1 0 4 2 0 0 0 0 0 14 2 Other 8 5 8 5 5 14 11 9 5 0 0 0 70 8 Total 73 56 129 112 132 180 156 66 60 0 0 0 964 107 Success Rate 99.9% 99.9% 99.9% 99.9% 99.9% 99.9% 99.9% 99.9% 99.9% - - - 99.9% 99.9%

7 Cedar Hill Detailed Customer Report August - September 2016 Steve Kellar, Public Sector Solutions Manager Ryan Frazier, District Manager Waste Management of Texas, Inc. Details 602 Thorton Ct 07/21/2016 08/05/2016 7050353 Debris Trash spilled during service Route manager went out to location; no trash spill found 530 S Highland 07/22/2016 08/09/2016 7052067 Container Issue Container placement iver/helpers coached 1037 Glen Crest 07/22/2016 08/09/2016 7053931 Debris Trash spilled during service Spoke with customer about container issue 522 Burleson St 07/22/2016 08/09/2016 7051956 Debris Trash spilled during service iver/helpers coached 214 Birchwood 1801 S Duncanville Rd 07/25/2016 08/09/2016 7056965 Debris Trash spilled during service iver/helpers coached 07/28/2016 08/11/2016 7070049 Missed Pickup Missed yardwaste pickup Recovered 901 Richards 07/29/2016 08/11/2016 7075602 Issue Recycle being serviced with trash 1747 Stone Trl 07/29/2016 08/11/2016 7077007 Debris Fluid leak from the truck Called customer multiple times; no answer Truck has been taken off the road

8 Details 630 Oak Creek 222 Birchwood 303 Wentwood 1427 Ten Mile 1422 Bistineau 646 Oak Creek 222 Birchwood 1422 Bistineau 511 Springtime 1643 Chapman St 07/30/2016 08/01/2016 75167 Missed Pickup Missed trash pickup Recovered 07/30/2016 08/01/2016 75196 Missed Pickup Missed trash pickup Recovered 07/30/2016 08/01/2016 75228 Missed Pickup Missed trash pickup Recovered 07/30/2016 08/01/2016 75242 Missed Pickup Missed trash pickup Recovered 07/30/2016 08/01/2016 75263 Missed Pickup Missed trash pickup Recovered 07/30/2016 08/01/2016 75283 Missed Pickup Missed trash pickup Recovered 07/30/2016 08/01/2016 75201 Missed Pickup Missed recycling pickup Recovered 07/30/2016 08/01/2016 75267 Missed Pickup Missed recycling pickup Recovered 08/01/2016 08/01/2016 76219 Missed Pickup Missed trash pickup Recovered 08/02/2016 08/02/2016 78695 Missed Pickup Missed trash pickup Recovered 335 Trees 08/02/2016 08/02/2016 78615 Missed Pickup Missed trash pickup Recovered

9 Details 1235 Cedar Cir 08/02/2016 08/08/2016 78664 Missed Pickup Missed trash pickup Recovered 1804 McAlester St 1503 Summers 1494 Summers 511 Springtime 08/02/2016 08/02/2016 79272 Missed Pickup Missed trash pickup Recovered 08/02/2016 08/02/2016 79399 Missed Pickup Missed trash pickup Recovered 08/02/2016 08/02/2016 79855 Missed Pickup Missed trash pickup Recovered 08/02/2016 08/02/2016 80147 Missed Pickup Missed trash pickup Recovered 425 Beard St 08/02/2016 08/02/2016 80390 Missed Pickup Missed trash pickup Recovered 1731 Pebble Beach 08/02/2016 08/02/2016 80070 Missed Pickup Missed recycling pickup Recovered 1113 Reitz 08/02/2016 08/02/2016 79018 Missed Pickup Missed yardwaste pickup Recovered 721 Deloach 08/03/2016 08/04/2016 81956 Missed Pickup Missed trash pickup Recovered 1817 Mansfield Rd 08/03/2016 08/04/2016 82141 Missed Pickup Missed trash pickup Recovered 1718 Straus Rd 08/03/2016 8/4/2016 82420 Missed Pickup Missed trash pickup Recovered

10 Details 801 Richards St 08/04/2016 08/20/2016 7094096 Debris Trash spilled during service iver/helpers coached 2706 Mandy Ct 08/04/2016 08/04/2016 86296 Missed Pickup Missed recycling pickup Recovered 1008 Bending Oak 08/05/2016 08/11/2016 7100949 Debris Fluid leak from the truck Route manager went out to do site check 633 Gibson St 08/05/2016 08/05/2016 88378 Missed Pickup Missed trash pickup Recovered 1736 Stafford St 08/05/2016 08/05/2016 88718 Missed Pickup Missed trash pickup Recovered 301 S Cannady 08/05/2016 08/05/2016 87713 Missed Pickup Missed recycling pickup Recovered 740 Meadering 08/06/2016 08/09/2016 89905 Missed Pickup Missed trash pickup Recovered 312 Windy 08/08/2016 08/11/2016 7103666 Missed Pickup Missed trash pickup iver notified 312 Windy 08/08/2016 08/08/2016 90636 Missed Pickup Missed trash pickup Recovered 528 Olympus St 08/08/2016 08/08/2016 91230 Missed Pickup Missed trash pickup Recovered 765 Mobley Rd 08/09/2016 8/13/2016 7110495 Container Issue Personal container damaged WM does not replace personal containers

11 Details 528 Olympus St 08/09/2016 08/09/2016 95130 Missed Pickup Missed trash pickup Recovered 135 E Pleasant Run 1817 Mansfield Rd 2479 Creekwood 08/09/2016 08/10/2016 95664 Missed Pickup Missed trash pickup Recovered 08/10/2016 08/11/2016 97371 Missed Pickup Missed trash pickup Recovered 08/10/2016 08/11/2016 98566 Missed Pickup Missed trash pickup Recovered None Provided 08/11/2016 08/19/2016 7118903 Container Issue Container placement Spoke to customer about container placement 1817 Mansfield Rd 08/11/2016 08/20/2016 7122397 Missed Pickup Repeat missed pickup Trash not out per route manager's site check 1817 Mansfield Rd 08/11/2016 08/11/2016 101162 Missed Pickup Missed trash pickup Recovered 504 Tunnel St 08/12/2016 08/12/2016 102450 Missed Pickup Missed trash pickup Recovered 504 Tunnel St 08/15/2016 08/15/2016 7128134 Missed Pickup Missed trash pickup Recovered 1535 Trail Ridge 08/15/2016 08/26/2016 7122931 Issue Disputing service completed Recovered Tunnel St 08/15/2016 08/15/2016 104825 Missed Pickup Missed trash pickup Recovered

12 Details 125 Dennis 08/16/2016 08/20/2016 107827 Missed Pickup Missed trash pickup Recovered 1224 High View 2426 Hardwick 1727 Summerwood 08/17/2016 08/18/2016 110060 Missed Pickup Missed trash pickup Recovered 08/18/2016 08/19/2016 112700 Missed Pickup Missed trash pickup Recovered 08/19/2016 09/15/2016 7147418 Container Issue Container missing Went out and both containers on site 822 Ponds Way 08/19/2016 09/13/2016 7145857 Missed Pickup Repeat missed pickup Recovered 352 E Little Creeek Rd 2426 Hardwick 08/19/2016 08/19/2016 115199 Missed Pickup Missed trash pickup Recovered 08/19/2016 08/19/2016 115076 Missed Pickup Missed trash pickup Recovered 453 Highland 08/22/2016 09/02/2016 7151778 Container Issue Container placement iver/helpers coached 2426 Hardwick 08/22/2016 08/23/2016 117436 Missed Pickup Missed trash pickup Recovered 1258 Hilltop 08/23/2016 08/23/2016 119531 Missed Pickup Missed trash pickup Recovered 1211 Smith 08/26/2016 09/06/2016 7169018 Issue Incomplete service iver/helpers coached

13 Details 337 Bryant 08/26/2016 08/26/2016 126348 Missed Pickup Missed trash pickup Recovered 212 Lavender 08/27/2016 08/30/2016 128543 Missed Pickup Missed trash pickup Recovered 430 Hageman 430 Hageman 08/29/2016 09/01/2016 7174642 Debris Fluid leak from the truck 08/29/2016 09/01/2016 7176385 Debris Fluid leak from the truck Route manager went out; no fluid spill found Route manager went out; no fluid spill found 209 Rosewood 308 Rosewood 08/29/2016 08/29/2016 130707 Missed Pickup Missed trash pickup Recovered 08/29/2061 08/29/2016 129967 Missed Pickup Missed trash pickup Recovered 808 Lisa 08/30/2016 09/13/2016 7179974 Container Issue Container placement iver/helpers coached 1336 Boyd St 08/30/2016 08/30/2016 133227 Missed Pickup Missed bulk pickup Recovered 1518 High Pointe 08/30/2016 08/30/2016 133370 Missed Pickup Missed trash pickup Recovered 1817 Manfield Rd 08/31/2016 09/06/2016 7182373 Missed Pickup Repeat missed pickup Contacted customer; left message 1125 Cedar Hill Rd S 08/31/2016 08/31/2016 134881 Missed Pickup Missed trash pickup Recovered

14 Details 1817 Mansfield Rd 08/31/2016 09/01/2016 134788 Missed Pickup Missed trash pickup Recovered 101 Sagittarius 09/02/2016 09/02/2016 140189 Missed Pickup Missed recycling pickup Recovered 1178 S Joe Wilson Rd 09/05/2016 09/05/2016 144200 Missed Pickup Missed trash pickup Recovered 2150 Rohne 09/06/2016 09/15/2016 7199459 Issue Bags taken out of container Bags of yardwaste was in the recycle container 410 Lee St 09/07/2016 09/08/2016 149564 Missed Pickup Missed trash pickup Recovered 1758 Mansfield Rd 09/07/2016 09/08/2016 149932 Missed Pickup Missed trash pickup Recovered 414 Wolfe St 09/07/2016 09/08/2016 149032 Missed Pickup Missed trash pickup Recovered 710 Lowe 09/09/2016 09/09/2016 153708 Missed Pickup Missed yardwaste pickup Recovered 1511 S Joe Wilson Rd 09/09/2016 09/09/2016 155056 Missed Pickup Missed trash pickup Recovered 710 Lowe 09/12/2016 09/12/2016 7218094 Missed Pickup Missed yardwaste pickup Recovered 534 Copeland 09/13/2016 09/13/2016 160619 Missed Pickup Missed trash pickup Recovered

15 Details 135 E Pleasant Run 09/13/2016 09/13/2016 159938 Missed Pickup Missed trash pickup Recovered 332 Trees 09/13/2016 09/13/2016 159266 Missed Pickup Missed trash pickup Recovered 336 Trees 09/13/2016 09/13/2016 159502 Missed Pickup Missed trash pickup Recovered 720 Cindy 09/14/2016 09/15/2016 163591 Missed Pickup Missed trash pickup Recovered 817 Hickory Knob Cir 09/14/2016 09/19/2016 162905 Missed Pickup Missed trash pickup Recovered 512 Olympus 09/15/2016 09/29/2016 7230202 iver Issue Customer states driver was rude 512 Olympus 09/15/2016 09/29/2016 7233162 Missed Pickup Missed recycling pickup Attempted to contact customer; no answer Contacted customer about service issue 101 High Point 09/15/2016 09/16/2016 165295 Missed Pickup Missed trash pickup Recovered 1404 Baker 09/16/2016 09/29/2016 7238246 Missed Pickup Missed yardwaste pickup Called customer to confirm pick up; no answer 1404 Baker 09/16/2016 09/16/2016 168017 Missed Pickup Missed yardwaste pickup Recovered 805 Angel St 09/19/2016 09/20/2016 171718 Missed Pickup Missed trash pickup Recovered

16 Details 534 Copeland 434 Copeland 534 Copeland 1310 Falcon Trails 09/20/2016 09/29/2016 7248056 Missed Pickup Repeat missed pickup Recovered 09/20/2016 09/20/2016 174203 Missed Pickup Missed trash pickup Recovered 09/20/2016 09/20/2016 174483 Missed Pickup Missed trash pickup Recovered 09/20/2016 09/20/2016 173145 Missed Pickup Missed trash pickup Recovered 200 High 09/20/2016 09/20/2016 173942 Missed Pickup Missed recycling pickup Recovered 1233 Highview 1229 Longleaf 09/20/2016 09/20/2016 174754 Missed Pickup Missed trash pickup Recovered 09/20/2016 09/20/2016 173189 Missed Pickup Missed recycling pickup Recovered 103 Tiger Trl 09/20/2016 09/20/2016 173302 Missed Pickup Missed trash pickup Recovered 111 Tiger Trl 09/20/2016 09/20/2016 174143 Missed Pickup Missed trash pickup Recovered 128 Cedar Valley 2705 Paradise Ct 09/21/2016 09/22/2016 177006 Missed Pickup Missed trash pickup Recovered 09/21/2016 09/22/2016 176134 Missed Pickup Missed trash pickup Recovered

17 Details 2705 Paradise Ct 305 Meadowridge 306 W Little Creek Rd 09/22/2016 09/22/2016 7257521 Missed Pickup Missed recycling pickup Recovered 09/22/2016 09/22/2016 178363 Missed Pickup Missed yardwaste pickup Recovered 09/23/2016 09/23/2016 180418 Missed Pickup Missed trash pickup Recovered 526 Burleson St 09/23/2016 09/26/2016 180884 Missed Pickup Missed trash pickup Recovered 164 Hunter 09/23/2016 09/23/2016 180826 Missed Pickup Missed trash pickup Recovered 304 W Little Creek Rd 09/23/2016 09/23/2016 181324 Missed Pickup Missed trash pickup Recovered 602 Highland 09/24/2016 09/26/2016 182088 Missed Pickup Missed trash pickup Recovered 523 Burleson St 09/26/2016 09/26/2016 183587 Missed Pickup Missed trash pickup Recovered 203 Copeland 207 Copeland 427 Overland Trl 09/27/2016 09/27/2016 186015 Missed Pickup Missed trash pickup Recovered 09/27/2016 09/27/2016 187140 Missed Pickup Missed trash pickup Recovered 09/27/2016 09/29/2016 186749 Missed Pickup Missed trash pickup Recovered

18 Details 447 Overland Trl 448 Round Rock 09/27/2016 09/29/2016 185724 Missed Pickup Missed trash pickup Recovered 09/27/2016 09/29/2016 185528 Missed Pickup Missed recycling pickup Recovered 226 Trees 09/27/2016 09/27/2016 187276 Missed Pickup Missed trash pickup Recovered 215 W Little Creek Rd 09/27/2016 09/27/2016 186444 Missed Pickup Missed trash pickup Recovered 802 Nafus St 09/27/2016 09/29/2016 185912 Missed Pickup Missed trash pickup Recovered 435 E FM 1382 09/28/2016 09/29/2016 188272 Missed Pickup Missed trash pickup Recovered 2705 Paradise Ct 09/28/2016 09/29/2016 188082 Missed Pickup Missed recycling pickup Recovered 739 High 09/30/2016 09/30/2016 192827 Missed Pickup Missed trash pickup Recovered