GENERAL QUESTIONS Do your products come with a warranty? (Disclaimer: All claims are handled on a case by case basis) All products come with a limited manufacturer's warranty. The warranty covers shipping damages and customer satisfaction. Shipping charges are non-refundable, and all products must be inspected prior to signing for a shipment. Failure to note damage prior to signing acceptance of a shipment may void your warranty. If the product has been altered in any way, the warranty is voided. Please note that Carbon Creations products also include a one-year limited warranty against any defects with the clear coat. All Aero Function parts include a 3-year warranty against manufacturer deemed defects. What is your return policy? If for any reason you are not satisfied with what you ordered, simply contact LMP to return the product and receive a refund. Products returned within 30 days will receive a full refund of the product's original purchase price. Products returned after 30 days, but within 60 days, will incur a 25% restock fee. Shipping charges are not refundable and the customer will be responsible for the return fees. Do your kits come painted? No, our kits do not come painted. We recommend you have a professional body shop with experience in aftermarket aerodynamics paint and install your products. Our fiberglass parts will come with a signature black finish for shipping purposes. This black finish is not a paintable primer and will need to be completely sanded off before paint prep can begin. SHIPPING QUESTIONS How long does it take to receive my parts after I have placed an order? All in-stock orders ship from our distribution center within 2 business days. From that point you should expect an additional 3-7 business days for delivery (depending on your shipping location. Orders placed outside the USA can take longer) Is there a warranty on shipping damage? Items Shipped Via Ground: The part often times will simply be delivered to your provided address without requiring a signature. Once you see the ground box, open and inspect the parts for damage. If damage did occur, please take photos of the issue and supply them to LMP to begin a shipping damage claim. Items Shipped Via Truck Freight: Our larger items require to be delivered via truck freight and the items will require a scheduled delivery time & a signature to release the package to the customer. The truck freight warranty covers shipping damage and all products must be inspected prior to signing for a shipment. Failure to note damage prior to signing acceptance of a shipment may void your warranty. If the product has been altered in any way, the warranty is voided.
What do I need to do when my parts are delivered via Truck Freight Delivery? When the shipment arrives, verify you have received all your items. If any item is missing you must note it on the delivery bill. You must also examine the condition of the parts. Never assume the parts are in good condition because the box is in good condition. If you do find damage to the parts, please physically write "Damaged" on the delivery bill. You will then accept the shipment as is, and notify us immediately. We may ask for pictures to verify damage has occurred. Once your box arrives, please note the labels placed on all of our boxes. These warning labels state to inspect all boxed contents for damage before signing.
If I don't notice damage upon delivery can I still return my part if I notice damage later? If you did not note damage upon delivery, the products cannot be returned to us. However, you may file a claim with the shipping company directly.
GENERAL INSTALLATION QUESTIONS Do you guarantee fitment? Due to the numerous variables involved with manufacturing aerodynamics and the condition of individual vehicles, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all handmade, minor differences can occur. Fitment can be affected by many different variables, including vehicle collisions and incorrect installation. Should a fitment issue occur, please take multiple photos of the issue. These photos should include a close up of your concern as well as several different wide angle shots to showing the entire part. The part should be attached to the vehicle to show proper fitment issues. Please submit all photos to LMP for review. (Please see below for examples of proper photos needed for a claim)
Is it hard to install these products? We strongly recommend that all products are installed by a certified professional with extensive experience installing aftermarket aerodynamic products. The level of difficulty for installation varies for each application, and is dependent on the experience of the installer. Even though you might feel you have the experience and knowledge to install these products yourself, we do not recommend installation of these parts by anyone but a certified professional with extensive experience. What kind of body shop should I have this kit installed by? When looking for a body shop, look for one with extensive experience in aftermarket fiberglass aerodynamics installation. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. Ask to see examples of other finished vehicles to ensure that they really do have the experience they claim. Ask questions: - How many fiberglass parts do you install a month on average? - Is my install/ paint quote firm or subject to change? - How do you prepare the parts before paint? How much does it cost to paint and install these parts? Due to the numerous variables that could affect the cost of installation, we are unable to give you an exact quote. We strongly recommend you thoroughly research installers in your area and obtain several quotes. o fiberglass parts require any special preparation? Fiberglass aerodynamics will require paint preparation and will NOT be ready to paint out of the box. These products may require prepping such as, sanding, shaving, filling, or cutting. We HIGHLY recommend that a professional body shop with fiberglass body kit experience perform the installation. Do I need to remove the bumper reinforcement bar? Not in all cases. The removal of the reinforcement bar may be necessary for correct fitment of certain products. In some instances the reinforcement bar may not require removal or may just need to be trimmed. We strongly recommend that all parts are installed by a certified professional with extensive experience with aftermarket aerodynamic products. NOTE: Due to the strict regulations set forth by The Department of Transportation, all products are intended for off-road or show use only. Please check with your local law enforcement for rules and regulations in your area. Are fiberglass aerodynamic parts repairable? Yes, they are repairable and rebuildable. The amount of work that must go in to repairing damaged parts is dependent on the extent of the damage and the experience of the professional repairing the part. If it is a crack it can be repaired in minimal time but if the parts is broken into several pieces it will take more time to do so. Just as in a standard installation, we recommend all repairs be done by a certified professional with extensive experience in aftermarket fiberglass aerodynamics. NOTE: We recommend professional installation for all parts. All parts are installed at your own risk. If you notice the part is considerably off, please do not drill or modify in anyway, please take photos and start a customer service claim with LMP.
GENERAL GUIDELINES FOR INSTALLING YOUR NEW PARTS NOTE: ALL PARTS ARE INTENDED FOR SHOW AND OFF-ROAD USE ONLY. REMOVAL OF ANY FACTORY SAFETY COMPONENTS IS AT YOUR OWN RISK. Front Bumpers / Rear Bumpers: NOTE: SOME BUMPER REMOVAL/INSTALLATION MAY REQUIRE THE REMOVAL OF THE HEADLAMPS/TAILLAMPS. BE SURE TO DISCONNECT ANY AND ALL WIRING HARNESSES BEFORE THE REMOVAL OF THE HEADLAMPS/TAILLAMPS AND REATTACH THEM TO THE HEADLAMPS/TAILLAMPS AFTER THE INSTALLATION IS FINISHED. Inspect bumper for all bolts, screws and clips holding the bumper to the rest of the vehicle. (Make sure to have the proper tools for disassembly) Proceed to remove all fasteners and the actual bumper or bumper cover. As you start to test fit the new bumper, please make sure to inspect the section where the part will be placed to make sure nothing interferes with the installation (i.e. hanging wires, hoses, splash shields, etc.) Carefully proceed to install the new bumper, making sure that there is no interference from other components on the vehicle. Some installation will require removal or repositioning of factory components, including impact absorbers, reinforcement bars, horns, and/or fog lights. If any component is interfering with the installation, remove these components and proceed with test fitting the bumper (Make sure to reinstall all vital components back in their proper place or new location.) With the bumper mocked up in place, make sure it lines up properly with rest of the panels and lights of the vehicle. (Some areas of the bumper are purposely made with extra material to lower the risk of damage during transit. Some bumpers might need to be shaved or filed down in some areas to insure a good fitment.) When you are satisfied with the fitment, mark the holes needed for the installation and cut or drill accordingly. (Be very precise in marking holes, as this will determine the accuracy of the fitment to the other panels of the vehicle) After holes have been drilled, your part is now ready to be prepped for paint. Because of the characteristics of FRP composites, you would need to block (sand and fill, etc.) the whole bumper to ensure smooth and even application of paint. After the paint has dried, you are ready to install the bumper on to the vehicle. After part installation onto vehicle, you may wet sand the clear coat then buff to achieve proper shine. Check all other components that need to be attached to the new bumper. If other parts are preferred and will not attach to the new bumper, you will have to fabricate brackets or mounts to secure those parts.
Side Skirts: NOTE: SOME VEHICLES MAY NOT HAVE OEM SIDE SKIRTS/ROCKER PANELS, WHICH MAY BE REQUIRED FOR THE INSTALLATION OF CERTAIN AFTERMARKET PARTS. CHECK WITH YOUR SALES REPRESENTATIVE FOR FURTHER INFORMATION. Mock up the side skirt to confirm proper fitment. If the factory side skirt is interfering with the installation, removal may be necessary. If the side skirt looks a little short at the edges (where it wraps around the wheel well), you might be able to shave a little bit off the corner of the side skirt for a proper fit. Install the side skirt using screws on each end where it wraps around the wheel well. You may need to lift the car and take the wheels off for easier access. There are also a few other places to secure the side skirt, and this will depend on each individual style and application. Some might require screwing on to the factory rocker panels, the door jamb, or anywhere else that is not visible when the doors are closed. Some side skirts will have concave indentations for using rivets and can be filled over with body filler.
FRP Composite Fenders: NOTE: SOME FENDERS MAY REQUIRE REMOVAL OF THE HOOD, BUMPER, AND/OR SIDE SKIRTS DURING THE INSTALLATION PROCESS. Inspect the factory fender thoroughly. Make sure to check alignment and distance from adjacent panel to ensure proper installation and alignment of the aftermarket fender. Remove the factory fender and splash shield. Mock up the aftermarket fender and try to get it aligned as close to the original fender location as possible. Some fenders may need sanding, shaving, or cutting for proper fitment. After checking fitment, drill holes in the appropriate areas to ensure correct installation. Some applications may require additional or alternative mounting locations from the OEM fender. Install aftermarket fender and splash shield (if applicable), along with the rest of the parts that were uninstalled during the process. In each step reconfirm fitment to ensure changes do not occur. Check door and hood clearances, and make sure all fasteners are secure.
FRP Composite/Carbon FRP Composite Hoods: NOTE: SOME HOODS MAY REQUIRE THE REMOVAL AND REATTACHMENT OF THE OEM LATCH TO THE AFTERMARKET HOOD. PROPERLY INSTALLED HOOD PINS ARE RECOMMENDED ON ALL AFTERMARKET HOODS. Remove factory hood from the bolts at the end of the hinges. (Do not remove the hinges) Install new aftermarket hood by reverse process. Tighten bolts to just enough torque to hold the hood in place, but lose enough to be adjusted by a tug. Close hood and check alignment. If the hood is not aligned properly, adjust bolts accordingly at the hinges and/or latch.