AIRCRAFT CLEANING - SERVICING. B. The procedures in this section are given in the sequence below. TASK NUMBER DESCRIPTION EFFECTIVITY

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AIRCRAFT CLEANING - SERVICING EFFECTIVITY: ALL 1. General A. This section gives the procedure to clean the aircraft. B. The procedures in this section are given in the sequence below. TASK NUMBER DESCRIPTION EFFECTIVITY -100-801-A -100-802-A -100-803-A -100-804-A -100-805-A -100-806-A -100-807-A -100-809-A -100-810-A -100-811-A External Aircraft - Cleaning Passenger Cabin Windows - Cleaning Passenger Cabin - Cleaning Direct-Vision Windows - Cleaning Equipment/Furnishing - Cleaning Cargo Compartment - Cleaning Cockpit - Cleaning Windshield - Cleaning Nose and Main Landing Gear - Cleaning Cockpit/Passenger Cabin Panels and Grilles - Cleaning ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL C. The abbreviations and acronyms used in this section are given in the sequence below: ABBREVIATION DESCRIPTION C Degree Celsius F Degree Fahrenheit ACFT CCD FWD h LDG min MLG NLG PAX SRM Aircraft Cursor Control Device Forward Hour Landing Gear Minute Main Landing Gear Nose Landing Gear Passenger Structural Repair Manual General Page 1 of 50

(Continued) ABBREVIATION WIS DESCRIPTION Windshield General Page 2 of 50

TASK -100-801-A EFFECTIVITY: ALL 2. External Aircraft - Cleaning A. General (1) This task gives the procedures to remove light and heavy dirt from the ACFT external surfaces to: (d) (e) Prevent corrosion that can decrease the aircraft structure life. Do a thorough inspection for corrosion and other types of damage. Make overall appearance better. Keep special painting scheme characteristics. Keep visibility through windows. (2) The approved materials for wet-wash cleaning are: SUPER BEE 210 SUPERSOL-10 (3) The approved materials for dry-wash cleaning are: NUPOWER II AEROKLEEN A710 (4) The approved solvent to clean the pylon movable fairing and flap track fairing is: MEK (5) The approved solvent to clean the skydrol oil is: SKYKLEEN 1000 (6) This maintenance technician is necessary to do this task: 1 - Mechanical Systems B. References REFERENCE AMM SDS 52-11-00/1 AMM SDS 52-12-00/1 AMM SDS 52-31-00/1 AMM SDS 52-32-00/1 AMM SDS 52-41-00/1 AMM SDS 52-42-00/1 AMM SDS 56-12-00/1 AMM TASK 10-10-01-500-801-A/200 DESIGNATION FORWARD PASSENGER DOOR AFT PASSENGER DOOR FORWARD CARGO DOOR AFT CARGO DOOR FORWARD SERVICE DOOR AFT SERVICE DOOR COCKPIT DIRECT-VISION WINDOW Aircraft Normal Parking - Maintenance Practices 100-801-A/300 Page 3 of 50 Rev 20 - Nov 11/10

(Continued) REFERENCE AMM TASK 10-30-01-500-801-A/200 AMM TASK -100-802-A/300 AMM TASK -100-804-A/300 AMM TASK -100-809-A/300 AMM TASK -100-810-A/300 AMM TASK 20-00-00-910-801-A/200 DESIGNATION Aircraft Return to Service (Normal Parking) - Maintenance Practices Passenger Cabin Windows - Cleaning Direct-Vision Windows - Cleaning Windshield - Cleaning Nose and Main Landing Gear - Cleaning Aircraft Maintenance Safety Procedures - Standard Procedures C. Tools and Equipment REFERENCE Commercially available Commercially available Commercially available DESIGNATION flannel cloth,cotton Dry Compressed Air Wiper cloth, lint-free D. Consumable Materials SPECIFICATION DESIGNATION PART NUMBER REFERENCE AMS 1526 Detergent Cleaning AEROKLEEN A710 CPC SECTION 07 ASTM-D-740 Methyl Ethyl Ketone MEK CPC SECTION 07 MEP 18-005 Adhesive Masking Tape - 25 mm MEP 18-005 CPC SECTION 05 DRYWASH CLEANER DRYWASH CLEANER NUPOWER II CPC SECTION 07 DPM 6410 SOLVENT SKYKLEEN 1000 CPC SECTION 07 AMS1526 Detergent SUPER BEE 210 CPC SECTION 07 MEP_21-012 Concentrate Liquid Detergent SUPERSOL-10 CPC SECTION 07 E. Job Set-Up SUBTASK 841-001-A WARNING: MAKE SURE THAT THE AIRCRAFT IS IN A SAFE CONDITION BEFORE YOU DO THE MAINTENANCE PROCEDURES. THIS IS TO PREVENT INJURY TO PERSONS AND/OR DAMAGE TO THE EQUIPMENT. (1) Do the procedure to make the aircraft safe for maintenance (AMM TASK 20-00-00-910-801-A/200). CAUTION: WHEN YOU COVER AN OPENING, MAKE SURE THAT YOU HAVE A SATISFACTORY VIEW OF THE COVER FROM THE GROUND. DO NOT OPERATE THE ENGINES WITH COVERS INSTALLED BECAUSE THE COVERS CAN COME OFF AND CAUSE DAMAGE TO THE ENGINES. USE COVERS, BLACK POLYETHYLENE SHEETS, AND YELLOW VINYL ADHESIVE TAPES TO KEEP LIQUIDS OUT OF THE DRAINS OF THE AIRCRAFT AND MAKE SURE THAT YOU HAVE A SATISFACTORY VIEW OF THE COVERS FROM THE GROUND. IF YOU DO NOT REMOVE THE 100-801-A/300 Page 4 of 50 Rev 20 - Nov 11/10

COVERS FROM DRAINS, DAMAGE TO THE STRUCTURE CAN OCCUR. USE BLACK POLYETHYLENE SHEETS AND YELLOW VINYL ADHESIVE TAPES TO KEEP LIQUIDS OUT OF THE AREAS THAT CONTAIN MECHANICAL, ELECTRICAL, OR HYDRAULIC COMPONENTS. LIQUIDS THAT GET INTO THESE AREAS CAN CAUSE CORROSION, FREEZE DURING FLIGHT, OR REMOVE NECESSARY LUBRICANTS. MAKE SURE THAT THE PITOT PROBE COVER IS IN GOOD CONDITIONS AND DOES NOT SHOW EVIDENCE OF DAMAGE, SPECIALLY FRAYING AROUND ITS OPENING. FRAYED FIBERS FROM THE COVER, COMBINED WITH OTHER SUBSTANCES SUCH AS DIRT, GREASE, AND FLUIDS CAN CAUSE OBSTRUCTION OF THE PROBE. MAKE SURE THAT THE MIXTURE OF WATER DOES NOT GET ON THE STEEL OR CARBON BRAKE HEAT SINKS. CONTAMINATION CAN CAUSE DAMAGE TO THE CARBON AND STEEL BRAKES. (2) Do the aircraft normal parking procedures (AMM TASK 10-10-01-500-801-A/200). WARNING: WHEN THE STATIC PORT IS COVERED, MAKE SURE THAT THIS CONDITION IS VISIBLE FROM THE GROUND. ALSO, ATTACH A REMOVE- BEFORE-FLIGHT TAG TO THE LEFT CONTROL YOKE IN THE COCKPIT. IF YOU DO NOT OBEY THIS PRECAUTION, ERROR TO THE AIRSPEED AND ALTITUDE SENSING SIGNALS CAN OCCUR, WHICH CAN CAUSE LOSS OF SAFE FLIGHT CONDITION. WARNING: DO NOT SPRAY DETERGENT OR WATER DIRECTLY INTO OR AT THE STATIC PORT. IF YOU DO NOT OBEY THIS PRECAUTION, DAMAGE TO THE STATIC PORT CAN OCCUR, WHICH CAN CAUSE LOSS OF SAFE FLIGHT CONDITION. WARNING: DO NOT PLACE ADHESIVE TAPE OVER THE HOLES OF THE STATIC PORT. IF YOU DO NOT OBEY THIS PRECAUTION, ERROR TO THE ALTITUDE SENSING SIGNALS CAN OCCUR, WHICH CAN CAUSE LOSS OF SAFE FLIGHT CONDITION. (3) Cover the static port with adhesive tape MEP 18-005 and an orange vinyl streamer that has REMOVE BEFORE FLIGHT printed on it in black letters, as follows (Figure 302): WARNING: ALWAYS OBEY THE MANUFACTURER'S HEALTH AND SAFETY PRECAUTIONS WHEN YOU USE METHYL ETHYL KETONE (MEK). DO NOT GET MEK ON YOUR SKIN, IN YOUR EYES OR MOUTH, AND DO NOT BREATHE ITS FUMES. KEEP MEK AWAY FROM SPARKS, FLAMES OR SOURCES OF HEAT. PUT ON APPROVED PROTECTIVE CLOTHING, GOGGLES AND GLOVES. MEK IS POISONOUS AND FLAMMABLE, AND IF YOU DO NOT OBEY THESE PRECAUTIONS, INJURIES CAN OCCUR. (d) Clean the area around the static port with MEK or equivalent, and use a lint-free wiper cloth to apply the adhesive tape. Cover the holes of the static port with the orange vinyl streamer. Apply the adhesive tape MEP 18-005 to the top and vertical edges of the orange vinyl streamer. Apply the adhesive tape MEP 18-005 to each vertical edge of orange vinyl streamer. Make an overlap of adhesive tape MEP 18-005 with the first strip. 100-801-A/300 Page 5 of 50 Rev 20 - Nov 11/10

(e) Apply the adhesive tape MEP 18-005 horizontally on the orange vinyl streamer, under the static port holes. Make an overlap of adhesive tape MEP 18-005 with the vertical strips. (4) Close the direct-vision windows (AMM SDS 56-12-00/1). (5) Close the doors as follows: Close the FWD passenger door (AMM SDS 52-11-00/1) Close the aft passenger door (AMM SDS 52-12-00/1) Close the FWD service door (AMM SDS 52-41-00/1) (d) Close the aft service door (AMM SDS 52-42-00/1) (e) Close the FWD cargo door (AMM SDS 52-31-00/1) (f) Close the aft cargo door (AMM SDS 52-32-00/1) (6) Do the step that follows, if applicable: NOTE: This procedure is recommended to prevent the flow of the water or clean product directly to the gaps of the doors. Seal the passenger, service, and cargo doors with adhesive tape or equivalent. F. Light Dirt - Cleaning SUBTASK 160-001-A CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. (1) Prepare the cleaning solution in a dilution ratio of 10% by volume of the approved wetwash cleaning material to the amount of water. CAUTION: DO NOT USE HIGH PRESSURE (MAXIMUM 70 PSI) AND DO NOT POINT THE FLOW OF WATER DIRECTLY TO THE ANGLE-OF-ATTACK SENSORS OR OTHER MECHANICAL, ELECTRICAL OR HYDRAULIC COMPONENTS. LIQUIDS THAT GET INTO THESE AREAS CAN CAUSE SERIOUS DAMAGE TO THE EQUIPMENT. CAUTION: KEEP THE NOZZLE OF THE SPRAY EQUIPMENT MORE THAN 304 mm (12 in) AWAY FROM THE SURFACE OF THE AIRPLANE. THE SPRAY CAN CAUSE DAMAGE TO THE AIRCRAFT SURFACE. CAUTION: DO NOT APPLY CLEANING SOLUTION TO LARGE AREAS THAT YOU CANNOT FULLY CLEAN BEFORE THE SOLUTION DRIES ON THE SURFACE. IF YOU DO NOT OBEY THIS PRECAUTION, STAIN CAN OCCUR ON THE SURFACE. 100-801-A/300 Page 6 of 50 Rev 20 - Nov 11/10

(2) Apply the cleaning solution with a low-pressure spray gun, a source of dry compressed air or a soft-bristle brush. (3) Let the cleaning solution soak into the surface until the dirt becomes soft (approximately 5 minutes). CAUTION: DO NOT USE HIGH PRESSURE (MAXIMUM 70 PSI) AND DO NOT POINT THE FLOW OF WATER DIRECTLY TO THE ANGLE-OF-ATTACK SENSORS OR OTHER MECHANICAL, ELECTRICAL OR HYDRAULIC COMPONENTS. LIQUIDS THAT GET INTO THESE AREAS CAN CAUSE SERIOUS DAMAGE TO THE EQUIPMENT. CAUTION: KEEP THE NOZZLE OF THE SPRAY EQUIPMENT MORE THAN 304 mm (12 in) AWAY FROM THE SURFACE OF THE AIRPLANE. THE SPRAY CAN CAUSE DAMAGE TO THE AIRCRAFT SURFACE. (4) Fully flush with a plastic hose or equivalent and clean water, three or more times. Then, flush the surface from its top down to the bottom. NOTE: If necessary, apply the solution again and rub the surface with a soft cloth, soft-bristle brush or paint brush to remove the dirt. (5) Dry the surface with compressed air or with a dry soft cloth. G. Dry Wash - Cleaning SUBTASK 160-005-A (1) To do the dry-cleaning with NUPOWER II, do as follows: CAUTION: DO NOT USE THE DRY-CLEANING PROCEDURE TO CLEAN TRANSPARENCY SURFACES (ACRYLIC OR POLYCARBONATE), OTHERWISE DAMAGE CAN OCCUR. CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. Apply the NUPOWER II with a Cotton flannel cloth to one small area at a time. NOTE: Apply wet material to the area equally. Let it dry fully. NOTE: Wait no more than 5-10 min even in the highest humidity conditions. Wipe the surface with a clean Cotton flannel cloth to remove the material. (2) To do the dry-cleaning with AEROKLEEN A710, do as follows: CAUTION: DO NOT USE THE DRY-CLEANING PROCEDURE TO CLEAN TRANSPARENCY SURFACES (ACRYLIC OR POLYCARBONATE), OTHERWISE DAMAGE CAN OCCUR. 100-801-A/300 Page 7 of 50 Rev 20 - Nov 11/10

CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. Prepare the cleaning solution in a dilution ratio of 10% by volume of AEROKLEEN A710 to the amount of water. Apply the cleaning solution with hand trigger spray to a small area. NOTE: If necessary, shake the cleaning solution. Remove immediately the dirt with a dry and clean soft cloth. Do not let the cleaning solution dry. H. Heavy Dirt - Cleaning SUBTASK 160-002-A CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. (1) Prepare the cleaning solution in a dilution ratio of 20% by volume of the approved wetwash cleaning material to the amount of water. CAUTION: DO NOT USE HIGH PRESSURE (MAXIMUM 70 PSI) AND DO NOT POINT THE FLOW OF WATER DIRECTLY TO THE ANGLE-OF-ATTACK SENSORS OR OTHER MECHANICAL, ELECTRICAL OR HYDRAULIC COMPONENTS. LIQUIDS THAT GET INTO THESE AREAS CAN CAUSE SERIOUS DAMAGE TO THE EQUIPMENT. CAUTION: KEEP THE NOZZLE OF THE SPRAY EQUIPMENT MORE THAN 304 mm (12 in) AWAY FROM THE SURFACE OF THE AIRPLANE. THE SPRAY CAN CAUSE DAMAGE TO THE AIRCRAFT SURFACE. CAUTION: DO NOT APPLY CLEANING SOLUTION TO LARGE AREAS THAT YOU CANNOT FULLY CLEAN BEFORE THE SOLUTION DRIES ON THE SURFACE. IF YOU DO NOT OBEY THIS PRECAUTION, STAIN CAN OCCUR ON THE SURFACE. (2) Apply the cleaning solution to the heavily dirty areas with a low-pressure spray gun, a source of dry compressed air, a soft-bristle brush or cloth. (3) Let the cleaning solution soak for approximately 5 minutes. CAUTION: DO NOT USE HIGH PRESSURE (MAXIMUM 70 PSI) AND DO NOT POINT THE FLOW OF WATER DIRECTLY TO THE ANGLE-OF-ATTACK SENSORS 100-801-A/300 Page 8 of 50 Rev 20 - Nov 11/10

OR OTHER MECHANICAL, ELECTRICAL OR HYDRAULIC COMPONENTS. LIQUIDS THAT GET INTO THESE AREAS CAN CAUSE SERIOUS DAMAGE TO THE EQUIPMENT. CAUTION: KEEP THE NOZZLE OF THE SPRAY EQUIPMENT MORE THAN 304 mm (12 in) AWAY FROM THE SURFACE OF THE AIRPLANE. THE SPRAY CAN CAUSE DAMAGE TO THE AIRCRAFT SURFACE. (4) Fully flush with a plastic hose or equivalent and clean water, three or more times. Then, flush the surface from its top down to the bottom. NOTE: If necessary, apply the solution again and rub the surface with a soft cloth, soft-bristle brush or paint brush to remove the dirt. WARNING: ALWAYS OBEY THE MANUFACTURER'S HEALTH AND SAFETY PRECAUTIONS WHEN YOU USE METHYL ETHYL KETONE (MEK). DO NOT GET MEK ON YOUR SKIN, IN YOUR EYES OR MOUTH, AND DO NOT BREATHE ITS FUMES. KEEP MEK AWAY FROM SPARKS, FLAMES OR SOURCES OF HEAT. PUT ON APPROVED PROTECTIVE CLOTHING, GOGGLES AND GLOVES. MEK IS POISONOUS AND FLAMMABLE, AND IF YOU DO NOT OBEY THESE PRECAUTIONS, INJURIES CAN OCCUR. (5) To remove oil from the pylon movable fairing and flap track fairing with solvent MEK, do as follows: Soak a soft cloth with solvent MEK and rub the dirty area. Remove the dirt with a dry cloth before solvent MEK dries. WARNING: DO NOT LET THE SKYKLEEN GET IN YOUR MOUTH OR EYES, OR ON YOUR SKIN. DO NOT BREATHE THE FUMES FROM THE SKYKLEEN. PUT ON PROTECTIVE SPLASH GOGGLES AND GLOVES WHEN YOU USE THE SKYKLEEN. KEEP THE SKYKLEEN AWAY FROM SPARKS, FLAME, AND HEAT. THESE MATERIALS ARE POISONOUS AND FLAMMABLE AND CAN CAUSE INJURY TO PERSONS AND DAMAGE TO THE EQUIPMENT. (6) To remove the skydrol oil from the aircraft surface with solvent SKYKLEEN 1000, do as follows: Soak a soft cloth in solvent SKYKLEEN 1000 and rub the dirty area. Remove the dirt with a dry cloth before solvent SKYKLEEN 1000 dries. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. (7) To remove the remaining solvent MEK or SKYKLEEN 1000, prepare the cleaning solution in a dilution ratio of 10% by volume of SUPER BEE 210 to the amount of water. 100-801-A/300 Page 9 of 50 Rev 20 - Nov 11/10

CAUTION: DO NOT APPLY CLEANING SOLUTION TO LARGE AREAS THAT YOU CANNOT FULLY CLEAN BEFORE THE SOLUTION DRIES ON THE SURFACE. IF YOU DO NOT OBEY THIS PRECAUTION, STAIN CAN OCCUR ON THE SURFACE. (8) Apply the cleaning solution with a soft-bristle brush or cloth where the solvent MEK or SKYKLEEN 1000 was applied. CAUTION: DO NOT USE HIGH PRESSURE (MAXIMUM 70 PSI) AND DO NOT POINT THE FLOW OF WATER DIRECTLY TO THE ANGLE-OF-ATTACK SENSORS OR OTHER MECHANICAL, ELECTRICAL OR HYDRAULIC COMPONENTS. LIQUIDS THAT GET INTO THESE AREAS CAN CAUSE SERIOUS DAMAGE TO THE EQUIPMENT. CAUTION: KEEP THE NOZZLE OF THE SPRAY EQUIPMENT MORE THAN 304 mm (12 in) AWAY FROM THE SURFACE OF THE AIRPLANE. THE SPRAY CAN CAUSE DAMAGE TO THE AIRCRAFT SURFACE. (9) Fully flush with a plastic hose or equivalent and clean water. (10) Dry the surface with compressed air or with a dry soft cloth. SUBTASK 100-002-A I. Job Close-Up (11) If applicable, clean the nose and main landing gears (AMM TASK -100-810-A/ 300). (12) If applicable, clean the windshield (AMM TASK -100-809-A/300). (13) If applicable, clean the direct-vision windows (AMM TASK -100-804-A/300). (14) If applicable, clean the windows (AMM TASK -100-802-A/300). SUBTASK 842-001-A (1) Do the steps that follow if applicable: (d) (e) (f) Remove the adhesive tape from the forward cargo door and seals. Remove the adhesive tape from the aft cargo door and seals. Remove the adhesive tape from the forward service door and seals. Remove the adhesive tape from the aft service door and seals. Remove the adhesive tape from the forward passenger door and seals. Remove the adhesive tape from the aft passenger door and seals. SUBTASK 842-006-A (2) Remove the cover from the static port. (3) Do the aircraft return-to-service (normal parking) procedures (AMM TASK 10-30-01-500-801-A/200). 100-801-A/300 Page 10 of 50 Rev 20 - Nov 11/10

EFFECTIVITY: ALL Aircraft External Surface - Cleaning Figure 301 SPRAY GUN (REF.) CLOTH (REF.) BRUSH (REF.) PLASTIC WATER HOSE (REF.) SWEEPING BRUSH (REF.) RD170MPP120001.DGN 100-801-A/300 Page 11 of 50 Rev 20 - Nov 11/10

EFFECTIVITY: ALL Static Port - Cover Procedure Figure 302 B A ZONE 151 1 A 2 STATIC PORT STATIC PORT 3 ADHESIVE MASKING TAPE 25 mm STATIC PORT (REF.) ORANGE VINYL STREAMER ORANGE VINYL STREAMER FIX THE TOP EDGE OF THE ORANGE VINYL STREAMER WITH ADHESIVE TAPE. ATTACH THE ORANGE VINYL STREAMER THE STATIC PORT TO COVER THE HOLES. 5 4 STATIC PORT (REF.) ADHESIVE MASKING TAPE 25 mm STATIC PORT (REF.) ADHESIVE MASKING TAPE 25 mm ORANGE VINYL STREAMER APPLY TWO STRIPS OF ADHESIVE TAPE OVER THE SIDES OF THE ORANGE VINYL STREAMER OVERLAPPING THE TOP STRIP OF ADHESIVE TAPE. ORANGE VINYL STREAMER APPLY A HORIZONTAL STRIP OF ADHESIVE TAPE OVER THE ORANGE VINYL STREAMER BELLOW THE STATIC PORT HOLES OVERLAPPING THE TWO VERTICAL STRIPS. B EM170MPP120064A.DGN 100-801-A/300 Page 12 of 50 Rev 20 - Nov 11/10

TASK -100-802-A EFFECTIVITY: ALL 3. Passenger Cabin Windows - Cleaning A. General (1) The procedures given in this section are applicable to do the cleaning of the passenger cabin windows. (2) This maintenance technician is necessary to do this task: B. References 1 - Mechanical Systems REFERENCE AMM TASK 10-10-01-500-801-A/200 AMM TASK 20-00-00-910-801-A/200 AMM TASK 32-00-05-400-801-A/400 DESIGNATION Aircraft Normal Parking - Maintenance Practices Aircraft Maintenance Safety Procedures - Standard Procedures Landing-Gear Downlock Safety-Pins - Installation C. Job Set-Up SUBTASK 841-002-A WARNING: MAKE SURE THAT THE AIRCRAFT IS IN A SAFE CONDITION BEFORE YOU DO THE MAINTENANCE PROCEDURES. THIS IS TO PREVENT INJURY TO PERSONS AND/OR DAMAGE TO THE EQUIPMENT. (1) Do the procedure to make the ACFT safe for maintenance (AMM TASK 20-00-00-910-801-A/200). (2) Do the ACFT normal parking procedures (AMM TASK 10-10-01-500-801-A/200). WARNING: MAKE SURE THAT THE LANDING GEAR SAFETY PINS ARE INSTALLED. THIS IS TO PREVENT INJURIES TO PERSONS AND DAMAGE TO MATERIAL. (3) Make sure that the LDG safety pins are installed (AMM TASK 32-00-05-400-801-A/ 400). (4) Put the workstand in position and get access to the passenger cabin windows from the outside. D. Passenger Cabin Windows - Cleaning SUBTASK 110-001-A (1) Clean the window panes with a large quantity of warm water. NOTE: Make sure that the window panes are free from abrasive particles. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. 100-802-A/300 Page 13 of 50 Rev 20 - Nov 11/10

CAUTION: DO NOT LET THE CLEANING PRODUCTS (SOLVENTS) TOUCH PAINTED SURFACES, PLASTIC, CARPET OR SEALANT BEADS. THESE MATERIALS CAN CAUSE DAMAGE TO DECORATIVE SURFACES. CAUTION: DO NOT PUT THE REMAINING CLEANING PRODUCT BACK INTO ITS ORIGINAL CONTAINER. THIS CAN CAUSE CONTAMINATION OF THE CLEANING PRODUCT THAT IS IN THE CONTAINER. CAUTION: DO NOT APPLY THE CLEANING PRODUCT DIRECTLY ON THE SURFACE THAT YOU WILL CLEAN. IF YOU DO, DAMAGE TO THE SURFACE CAN OCCUR. CAUTION: DO NOT LET THE CLEANING PRODUCT DRY BEFORE YOU USE THE LINT- FREE CLOTH. IF YOU USE A DRY LINT-FREE CLOTH, DAMAGE TO THE SURFACE CAN OCCUR. CAUTION: DO NOT PUT ON WATCHES, BRACELETS, AND RINGS OR CLOTHES WITH ZIP FASTENERS WHEN YOU CLEAN WINDOWS. DO NOT USE METAL TOOLS TO CLEAN WINDOWS. METAL OBJECTS CAN SCRATCH THE TRANSPARENCY AND CAUSE OPTICAL DISTORTION. CAUTION: DO NOT USE ABRASIVE MATERIALS TO CLEAN WINDOWS. ABRASIVE MATERIALS CAN SCRATCH THE TRANSPARENCY AND CAUSE OPTICAL DISTORTION. (2) Wash the window panes with mild cleaning solution and a boiled glove cloth or a chamois leather. (3) Rinse the window panes with a large quantity of warm water. (4) Dry the window panes with the chamois leather. (5) If stains or dirty marks remain: Clean the window panes with the special materials: Plastic cleaner Boiled glove cloth Rinse the window panes with a large quantity of warm water. Dry the window panes with the chamois leather. E. Job Close-Up SUBTASK 842-002-A (1) Remove the workstand from the work area. 100-802-A/300 Page 14 of 50 Rev 20 - Nov 11/10

TASK -100-803-A EFFECTIVITY: ALL 4. Passenger Cabin - Cleaning A. General WARNING: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING, DISINFECTANT AND INSECTICIDE SOLUTIONS. THESE PRODUCTS CONTAIN DANGEROUS SUBSTANCES THAT CAN CAUSE DAMAGE TO THE AIRCRAFT AND CAN CAUSE ILLNESS OR DEATH. WARNING: PUT ON RUBBER GLOVES, GOGGLES AND PROTECTION CLOTHES WHEN YOU USE CLEANING AND DISINFECTANT SOLUTION. THESE PRODUCTS CAN CAUSE INJURY TO YOU. WARNING: PUT ON THE CORRECT FACE MASK. THE GAS IS POISONOUS AND CAN CAUSE ILLNESS OR DEATH. CAUTION: DO NOT LET THE CLEANING PRODUCTS (SOLVENTS) TOUCH PAINTED SURFACES, PLASTIC, CARPET OR SEALANT BEADS. THESE MATERIALS CAN CAUSE DAMAGE TO DECORATIVE SURFACES. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. CAUTION: DO NOT USE CHLORINATED AND FLUORCARBON SOLVENTS IN ACRYLIC, POLYCARBONATE, AND POLYSULFONE PLASTICS OR IN AREAS PAINTED WITH WATER-BASE PAINTS. THESE SOLVENTS CAN CAUSE DAMAGE TO THE SURFACES. CAUTION: DO NOT CLEAN DECALS WITH ORGANIC SOLVENTS (ALCHOOL, CHLORINATED SOLVENTS, FLUORINATED SOLVENTS, ETC.). THESE SOLVENTS CAN CAUSE DAMAGE TO THE DECALS. CAUTION: DO NOT USE SHARP METAL TOOLS WHEN YOU CLEAN THE AIRCRAFT. THESE TOOLS CAN CAUSE DAMAGE TO THE AIRCRAFT. (1) This task gives the procedure to clean the PAX cabin. (2) This maintenance technician is necessary to do this task: B. References 1 - Interior Furnishings REFERENCE AMM TASK 20-00-00-910-801-A/200 DESIGNATION Aircraft Maintenance Safety Procedures - Standard Procedures 100-803-A/300 Page 15 of 50

C. Tools and Equipment REFERENCE Commercially available DESIGNATION Wiper cloth, lint-free D. Consumable Materials SPECIFICATION DESIGNATION PART NUMBER REFERENCE - Solvent for Leather Cleanning DEL-12 CPC SECTION 07 MIL-PRF-680 Cleaning Compound Solvent MIL-PRF-680 CPC SECTION 07 E. Job Set-Up WARNING: MAKE SURE THAT THE AIRCRAFT IS IN A SAFE CONDITION BEFORE YOU DO THE MAINTENANCE PROCEDURES. THIS IS TO PREVENT INJURY TO PERSONS AND/ OR DAMAGE TO THE EQUIPMENT. SUBTASK 940-001-A (1) Do the procedure to make the ACFT safe for maintenance (AMM TASK 20-00-00-910-801-A/200). SUBTASK 940-009-A (2) Do the procedure to make the ACFT safe for maintenance (AMM TASK 20-00-00-910-801-A/200). F. Acrylic Parts - Cleaning SUBTASK 110-004-A CAUTION: DO NOT LET NAPHTHA TOUCH THE PLASTIC SURFACES. NAPHTHA CAN CAUSE DAMAGE TO THEM. (1) Lightly rub the surface with a lint-free wiper cloth moist with neutral detergent to fully clean the surface. (2) Use a lint-free wiper cloth moist with clean water to fully remove the detergent. (3) Rub the surface dry with a lint-free wiper cloth. (4) If necessary, clean the surface with a lint-free wiper cloth moist with Naphtha and detergent. (5) Rub the surface with a lint-free wiper cloth moist with neutral detergent to make sure that it is fully clean. (6) Fully remove all detergent with a lint-free wiper cloth moist with clean water. (7) Rub the surface dry with a lint-free wiper cloth. G. Leathers - Cleaning SUBTASK 110-005-A (1) Do the regular cleaning as follows: 100-803-A/300 Page 16 of 50

Prepare the neutral detergent solution (refer to the manufacturer's instructions) and apply foam only to leather with a lint-free wiper cloth. Clean with light circular movements. Remove all detergent with a lint-free wiper cloth moist with clean water. Rub the surface with a lint-free wiper cloth. (2) Remove the spots as follows: (d) Clean stains (coffee, milk, and liqueur etc.) with neutral detergent (refer to the manufacturer's instructions). Clean stains (grease, butter etc.) with a lint-free wiper cloth moist with solvent (solvent MIL-PRF-680 or DEL-12 or equivalent). Refer to the manufacturer's instructions. Remove all detergent with a lint-free wiper cloth moist with clean water. Rub the surface with a lint-free wiper cloth. H. Decals - Cleaning SUBTASK 110-006-A CAUTION: DO NOT USE ORGANIC SOLVENTS (METHYL ETHYL KETONE, ALCOHOL, CHLORINATED SOLVENTS, FLUORINATED SOLVENTS, ETC.). THE MATERIAL IS NOT RESISTANT TO THEM. (1) Rub the decal with a lint-free wiper cloth moist with neutral detergent (refer to the manufacturer's instructions). (2) Remove all detergent with a lint-free wiper cloth moist with clean water. (3) Rub the surface with a lint-free wiper cloth. 100-803-A/300 Page 17 of 50

TASK -100-804-A EFFECTIVITY: ALL 5. Direct-Vision Windows - Cleaning A. General (1) This task gives the procedure to do the cleaning of the direct-vision windows. (2) This maintenance technician is necessary to do this task: B. References 1 - Mechanical Systems REFERENCE AMM TASK 20-00-00-910-801-A/200 SRM PART II 56-12-00/100-ALLOWABLE DAMAGE 1 DESIGNATION Aircraft Maintenance Safety Procedures - Standard Procedures Transparency C. Tools and Equipment REFERENCE Commercially available Commercially available Commercially available Commercially available DESIGNATION flannel cloth,cotton Neutral Soap Polyester Microfibre cloth Workstand - Windshield D. Consumable Materials SPECIFICATION DESIGNATION PART NUMBER REFERENCE TT-I-735 Isopropyl Alcohol TT-I-735 CPC SECTION 07 E. Job Set-Up SUBTASK 841-003-A (1) Do the procedure to make the ACFT safe for maintenance (AMM TASK 20-00-00-910-801-A/200). (2) Put the workstand (windshield) in position and get access to the direct-vision windows from the outside. F. Direct-Vision Windows - Cleaning SUBTASK 110-007-A CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. CAUTION: DO NOT LET CLEANING PRODUCTS (SOLVENTS) TOUCH SEALANT BEADS, LENSES, POLYCARBONATE WINDOWS, WINDSHIELDS, PAINTED 100-804-A/300 Page 18 of 50 Rev 22 - Jul 14/11

SURFACES, AND ACRYLIC PARTS. SOLVENTS CAN CAUSE DAMAGE TO THESE SURFACES. CAUTION: DO NOT PUT THE REMAINING CLEANING PRODUCT BACK INTO ITS ORIGINAL CONTAINER. THIS CAN CAUSE CONTAMINATION OF THE CLEANING PRODUCT THAT IS IN THE CONTAINER. CAUTION: DO NOT APPLY THE CLEANING PRODUCT DIRECTLY ON THE SURFACE THAT YOU WILL CLEAN. IF YOU DO, DAMAGE TO THE SURFACE CAN OCCUR. CAUTION: DO NOT LET THE CLEANING PRODUCT DRY BEFORE YOU USE THE LINT- FREE CLOTH. IF YOU USE A DRY LINT-FREE CLOTH, DAMAGE TO THE SURFACE CAN OCCUR. CAUTION: DO NOT PUT ON WATCHES, BRACELETS, AND RINGS OR CLOTHES WITH ZIP FASTENERS WHEN YOU CLEAN WINDOWS. DO NOT USE METAL TOOLS TO CLEAN WINDOWS. METAL OBJECTS CAN SCRATCH THE TRANSPARENCY AND CAUSE OPTICAL DISTORTION. CAUTION: DO NOT USE ABRASIVE MATERIALS TO CLEAN WINDOWS. ABRASIVE MATERIALS CAN SCRATCH THE TRANSPARENCY AND CAUSE OPTICAL DISTORTION. CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. (1) Cleaning of the direct-vision windows: Flood the acrylic surface with clean water to wash away any abrasive materials and to remove all excess amount of dirt and other foreign material. Wash gently using a 50% water and 50% alcohol TT-I-735 solution containing a mild liquid neutral soap in a 2% to 5% concentration. NOTE: Use a clean sponge, a chamois, a clean Cotton flannel cloth or a Polyester Microfibre cloth with the mild cleaning solution to wash the acrylic of the direct-vision windows. NOTE: Make sure that there are no abrasive particles on the direct-vision windows. (d) Rinse thoroughly with clean water and dry with a damp chamois, sponge or Cotton flannel cloth. Dry the direct-vision windows with a chamois or a clean Cotton flannel cloth. G. Job Close-Up (2) If there are scratches or signs of damage on the direct vision window, refer to SRM PART II 56-12-00/100-ALLOWABLE DAMAGE 1. SUBTASK 842-003-A (1) Remove the workstand (windshield) from the work area. (2) Put the aircraft back to its initial condition (AMM TASK 20-00-00-910-801-A/200). 100-804-A/300 Page 19 of 50 Rev 22 - Jul 14/11

TASK -100-805-A EFFECTIVITY: ALL 6. Equipment/Furnishing - Cleaning A. General WARNING: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING, DISINFECTANT AND INSECTICIDE SOLUTIONS. THESE PRODUCTS CONTAIN DANGEROUS SUBSTANCES THAT CAN CAUSE DAMAGE TO THE AIRCRAFT AND CAN CAUSE ILLNESS OR DEATH. WARNING: PUT ON RUBBER GLOVES, GOGGLES AND PROTECTION CLOTHES WHEN YOU USE CLEANING AND DISINFECTANT SOLUTION. THESE PRODUCTS CAN CAUSE INJURY TO YOU. CAUTION: DO NOT LET THE CLEANING PRODUCTS (SOLVENTS) TOUCH PAINTED SURFACES, PLASTIC, CARPET OR SEALANT BEADS. THESE MATERIALS CAN CAUSE DAMAGE TO DECORATIVE SURFACES. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. CAUTION: DO NOT USE CHLORINATED AND FLUORCARBON SOLVENTS IN ACRYLIC, POLYCARBONATE, AND POLYSULFONE PLASTICS OR IN AREAS PAINTED WITH WATER-BASE PAINTS. THESE SOLVENTS CAN CAUSE DAMAGE TO THE SURFACES. CAUTION: DO NOT CLEAN DECALS WITH ORGANIC SOLVENTS (ALCHOOL, CHLORINATED SOLVENTS, FLUORINATED SOLVENTS, ETC.). THESE SOLVENTS CAN CAUSE DAMAGE TO THE DECALS. CAUTION: DO NOT USE SHARP METAL TOOLS WHEN YOU CLEAN THE AIRCRAFT. THESE TOOLS CAN CAUSE DAMAGE TO THE AIRCRAFT. (1) This task gives the procedure to clean the equipment/furnishings. (2) This maintenance technician is necessary to do this task: B. References 1 - Interior Furnishings REFERENCE AMM TASK 20-00-00-910-801-A/200 DESIGNATION Aircraft Maintenance Safety Procedures - Standard Procedures C. Tools and Equipment REFERENCE Commercially available Commercially available DESIGNATION Wiper cloth, lint-free Stiff-Bristle Brush 100-805-A/300 Page 20 of 50

D. Consumable Materials SPECIFICATION DESIGNATION PART NUMBER REFERENCE 815MX Alkaline Aqueous Cleaner BRULIN FORMULA 815MX CPC SECTION 07 MIL-PRF-680 Cleaning Compound Solvent MIL-PRF-680 CPC SECTION 07 E. Job Set-Up WARNING: MAKE SURE THAT THE AIRCRAFT IS IN A SAFE CONDITION BEFORE YOU DO THE MAINTENANCE PROCEDURES. THIS IS TO PREVENT INJURY TO PERSONS AND/ OR DAMAGE TO THE EQUIPMENT. SUBTASK 940-002-A (1) Do the procedure to make the ACFT safe for maintenance (AMM TASK 20-00-00-910-801-A/200). F. Metal Surfaces - Cleaning SUBTASK 110-009-A NOTE: When you make the lint-free wiper cloth moist, do not let the cloth touch the opening of the solvent container. This can cause contamination of the solvent source. Always apply the solvent to the lint-free wiper cloth from a distance or use a dispenser can specially designed to prevent contamination. (1) Clean the metal surfaces with solvents as follows: NOTE: We recommend that you apply a corrosion inhibitor on metal surfaces independently of the cleaning material that you use. Metal surfaces are normally treated or anodized to prevent corrosion. Normal wear, and abnormal use lead to corrosion, and it always has an effect on the ACFT. Do not abrade surfaces. Corrosion protection is normally a thin layer of anodized or organic agent. Abrasion can remove the protective film or coating. Do not let solvent dry on the surface. Do not use cloth a second time because this can make contamination to the surface. Make a lint-free wiper cloth moist with the solvent. Put the solvent on the cloth. Clean the metal surfaces with the solvent. Repeat as many times as necessary to remove all dirt. NOTE: For oxidation, powdery white corrosion, use corrosion inhibitor/cleaner. Dry the parts with a lint-free wiper cloth. (2) Clean the metal surfaces with BRULIN FORMULA 815MX as follows: NOTE: Use cool water for normal dirt and dust. Use warm water for oily surfaces. 100-805-A/300 Page 21 of 50

Prepare a solution of BRULIN FORMULA 815MX with cool or warm water from 32 to 49 C (90-120 F). Prepare a solution with 1 part of BRULIN FORMULA 815MX to 64 parts of water by volume, for light dirt. You can increase the solution up to 1 part of BRULIN FORMULA 815MX to 10 parts of water by volume. Apply the solution with a spray gun, stiff-bristle brush, sponge or lint-free wiper cloth. Rub the surface with a wet sponge or lint-free wiper cloth. Do not let unwanted solution flow off to adjacent surfaces. NOTE: You can apply the material as a spray to the surfaces and rub them with a clean sponge or stiff-bristle brush Do not let unwanted solution touch porous surfaces. (d) (e) (f) Rub the dirty area as necessary, and apply the solution as many times as necessary to remove contamination. Flush the surface with a new sponge or a lint-free wiper cloth moist with clean water to remove remaining solution. Dry the surface with a lint-free wiper cloth. (3) Clean the metal surfaces with Calla 301-A Lemon as follows: NOTE: Use cool water for normal dirt and dust. Use warm water for oily surfaces. Prepare a solution of Calla 301-A Lemon with cool or warm water from 32 to 49 C (90-120 F). Prepare a solution with 1 part of Calla 301-A Lemon to 4-8 parts of water by volume, for normal cleaning. For concentrated dirt or stains, use full strength. (d) (e) (f) Apply the solution with a spray gun, stiff-bristle brush, sponge or lint-free wiper cloth. Apply a spray of the solution to the surface and rub it with a lint-free wiper cloth or sponge. Do not let unwanted solution flow off to adjacent surfaces. NOTE: Do not let unwanted solution touch porous surfaces. Rub the dirty area as necessary, and apply the solution as many times as necessary to remove contamination. Flush the surface with a new sponge or a lint-free wiper cloth moist with clean water to remove remaining solution. Dry the surface with a lint-free wiper cloth. G. Plastic or Vinyl Panels - Cleaning SUBTASK 110-010-A (1) Clean the surfaces with detergent: 100-805-A/300 Page 22 of 50

(d) (e) (f) Prepare a solution of detergent with warm water from 32 to 49 C (90-120 F). Prepare a solution with 1 part of detergent to 50 parts of water by volume. Make a lint-free wiper cloth or sponge moist with the solution. Apply the solution to the surface. Use circular movements. Do not let unwanted solution flow off to adjacent surfaces. Rub the dirty area as necessary, and apply the solution as many times as necessary to remove contamination. Flush the surface with a new sponge or lint-free wiper cloth moist with clean water to remove remaining solvent. Dry the surface with a lint-free wiper cloth. (2) Clean the surfaces with BRULIN FORMULA 815MX: NOTE: Use cool water for normal dirt and dust. Use warm water for oily surfaces. Prepare a solution of BRULIN FORMULA 815MX with cool or warm water from 32 to 49 C (90-120 F). Prepare a solution with 1 part of BRULIN FORMULA 815MX to 64 parts of water by volume, for light dirt. You can increase the solution up to 1 part of BRULIN FORMULA 815MX to 10 parts of water by volume. Apply the solution with a spray gun, stiff-bristle brush, sponge or lint-free wiper cloth. Rub the surface with a wet sponge or lint-free wiper cloth. Do not let unwanted solution flow off to adjacent surfaces. NOTE: You can also apply the solution to the surfaces as a spray and rub with a clean sponge or stiff-bristle brush Do not let unwanted solution touch porous surfaces. (d) (e) (f) Rub the dirty area as necessary, and apply the solution as many times as necessary to remove contamination. Flush the surface with a new sponge or a lint-free wiper cloth moist with clean water to remove remaining product. Dry the surface with a lint-free wiper cloth. (3) Clean the surfaces with Calla 301-A Lemon: NOTE: Use cool water for normal dirt and dust. Use warm water for oily surfaces. Prepare a solution of Calla 301-A Lemon with cool or warm water from 32 to 49 C (90-120 F). Prepare a solution with 1 part of Calla 301-A Lemon to 4-8 parts of water by volume, for normal cleaning. For concentrated dirt or spots, use full strength. Apply the solution with a spray gun, stiff-bristle brush, sponge or lint-free wiper cloth. 100-805-A/300 Page 23 of 50

(d) (e) (f) Apply the solution to the surface as a spray. Rub the surface with a lint-free wiper cloth or sponge. Do not let unwanted solution flow off to adjacent surfaces. NOTE: Do not let unwanted solution touch porous surfaces. Rub the dirty area as necessary, and apply the solution as many times as necessary to remove contamination. Flush the surface with a new sponge or a lint-free wiper cloth moist with clean water to remove remaining product. Dry the surface with a lint-free wiper cloth. H. Painted Surfaces - Cleaning SUBTASK 110-011-A CAUTION: DO NOT USE CHLORINATED AND FLUOROCARBON SOLVENTS IN AREAS PAINTED WITH WATER-BASE PAINTS. (1) Apply neutral detergent to the dirty area with a lint-free wiper cloth. (2) Rub the surface with a lint-free wiper cloth moist with clean water to remove the detergent. (3) Dry the surface with a lint-free wiper cloth. (4) If necessary, rub the surface with a lint-free wiper cloth moist with solvent (solvent MIL- PRF-680 or equivalent). (5) Apply neutral detergent to the dirty area with a lint-free wiper cloth. (6) Rub the surface with a lint-free wiper cloth moist with clean water to remove the detergent. (7) Dry the surface with a lint-free wiper cloth. I. Decals - Cleaning SUBTASK 110-012-A CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. (1) Rub the decal with a lint-free wiper cloth moist with neutral detergent. (2) Remove all detergent with a lint-free wiper cloth moist with clean water. (3) Rub the surface with a lint-free wiper cloth. 100-805-A/300 Page 24 of 50

TASK -100-806-A EFFECTIVITY: ALL 7. Cargo Compartment - Cleaning A. General WARNING: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING, DISINFECTANT AND INSECTICIDE SOLUTIONS. THESE PRODUCTS CONTAIN DANGEROUS SUBSTANCES THAT CAN CAUSE DAMAGE TO THE AIRCRAFT AND CAN CAUSE ILLNESS OR DEATH. WARNING: PUT ON RUBBER GLOVES, GOGGLES AND PROTECTION CLOTHES WHEN YOU USE CLEANING AND DISINFECTANT SOLUTION. THESE PRODUCTS CAN CAUSE INJURY TO YOU. CAUTION: DO NOT LET THE CLEANING PRODUCTS (SOLVENTS) TOUCH PAINTED SURFACES, PLASTIC, CARPET OR SEALANT BEADS. THESE MATERIALS CAN CAUSE DAMAGE TO DECORATIVE SURFACES. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. CAUTION: DO NOT USE CHLORINATED AND FLUORCARBON SOLVENTS IN ACRYLIC, POLYCARBONATE, AND POLYSULFONE PLASTICS OR IN AREAS PAINTED WITH WATER-BASE PAINTS. THESE SOLVENTS CAN CAUSE DAMAGE TO THE SURFACES. CAUTION: DO NOT CLEAN DECALS WITH ORGANIC SOLVENTS (ALCHOOL, CHLORINATED SOLVENTS, FLUORINATED SOLVENTS, ETC.). THESE SOLVENTS CAN CAUSE DAMAGE TO THE DECALS. CAUTION: DO NOT USE SHARP METAL TOOLS WHEN YOU CLEAN THE AIRCRAFT. THESE TOOLS CAN CAUSE DAMAGE TO THE AIRCRAFT. (1) This task gives the procedures to clean the cargo compartment. (2) This maintenance technician is necessary to do this task: B. References 1 - Interior Furnishings REFERENCE AMM SDS 52-31-00/1 AMM SDS 52-32-00/1 AMM TASK 20-00-00-910-801-A/200 DESIGNATION FORWARD CARGO DOOR AFT CARGO DOOR Aircraft Maintenance Safety Procedures - Standard Procedures C. Tools and Equipment REFERENCE Commercially available DESIGNATION Wiper cloth, lint-free 100-806-A/300 Page 25 of 50

D. Consumable Materials SPECIFICATION DESIGNATION PART NUMBER REFERENCE MIL-PRF-680 Cleaning Compound Solvent MIL-PRF-680 CPC SECTION 07 E. Job Set-Up WARNING: MAKE SURE THAT THE AIRCRAFT IS IN A SAFE CONDITION BEFORE YOU DO THE MAINTENANCE PROCEDURES. THIS IS TO PREVENT INJURY TO PERSONS AND/ OR DAMAGE TO THE EQUIPMENT. SUBTASK 940-003-A (1) Do the procedure to make the aircraft safe for maintenance (AMM TASK 20-00-00-910-801-A/200). SUBTASK 010-001-A (2) Open the aft and FWD cargo doors (AMM SDS 52-31-00/1 and AMM SDS 52-32-00/1). F. Cargo-Compartment Lining Panels - Cleaning SUBTASK 110-013-A G. Job Close-Up NOTE: Do not let the product touch the adhesive tapes that seal the panels. (1) Rub the lining panels with a lint-free wiper cloth moist with solvent MIL-PRF-680 or equivalent. (2) Repeat the operation until the panels are fully clean. SUBTASK 410-001-A (1) Close the aft and FWD cargo doors (AMM SDS 52-31-00/1 and AMM SDS 52-32-00/1). 100-806-A/300 Page 26 of 50

TASK -100-807-A EFFECTIVITY: ALL 8. Cockpit - Cleaning A. General (1) This section gives instructions for the maintenance and cleaning procedures on materials and components of the cockpit interior. (2) This maintenance technician is necessary to do this task: B. References 1 - Interior Furnishings REFERENCE AMM SDS 52-11-00/1 AMM SDS 52-41-00/1 AMM SDS 56-12-00/1 AMM TASK 10-10-01-500-801-A/200 AMM TASK 20-00-00-910-801-A/200 AMM TASK 32-00-05-400-801-A/400 DESIGNATION FORWARD PASSENGER DOOR FORWARD SERVICE DOOR COCKPIT DIRECT-VISION WINDOW Aircraft Normal Parking - Maintenance Practices Aircraft Maintenance Safety Procedures - Standard Procedures Landing-Gear Downlock Safety-Pins - Installation C. Tools and Equipment REFERENCE Commercially available Commercially available Commercially available DESIGNATION Wiper cloth, lint-free Polyethylene spatula Vacuum Cleaner D. Consumable Materials SPECIFICATION DESIGNATION PART NUMBER REFERENCE 815MX Alkaline Aqueous Cleaner BRULIN FORMULA 815MX CPC SECTION 07 MIL-PRF-680 Cleaning Compound Solvent MIL-PRF-680 CPC SECTION 07 E. Job Set-Up SUBTASK 841-004-A WARNING: MAKE SURE THAT THERE IS A GOOD AIRFLOW THROUGH THE WORK AREA AND OBEY THESE MANUFACTURER'S INSTRUCTIONS: PUT ON PROTECTIVE CLOTHING. DO NOT LET THE MATERIAL GET IN YOUR MOUTH. DO NOT SMOKE NEAR THE WORK AREA. DO NOT BREATHE THE GAS. 100-807-A/300 Page 27 of 50

THESE MATERIALS ARE POISONOUS AND FLAMMABLE AND CAN CAUSE SKIN OR EYE IRRITATION. IF YOUR SKIN OR EYES SHOW SIGNS OF IRRITATION, GET MEDICAL AID IMMEDIATELY. WARNING: BE CAREFUL NOT TO BREATHE THE FUMES OF FINISHES AND SOLVENTS. DO THE WORK IN AN AREA WITH A GOOD AIRFLOW. USE APPROVED RESPIRATORY PROTECTION AS NECESSARY. DO NOT GET FINISHES AND SOLVENTS IN YOUR EYES OR ON YOUR SKIN AND CLOTHING. KEEP MATERIALS AWAY FROM SOURCES OF IGNITION. FINISHES AND SOLVENTS ARE TOXIC AND FLAMMABLE. WARNING: MAKE SURE THAT THE AIRCRAFT IS IN A SAFE CONDITION BEFORE YOU DO THE MAINTENANCE PROCEDURES. THIS IS TO PREVENT INJURY TO PERSONS AND/OR DAMAGE TO THE EQUIPMENT. (1) Do the procedure to make the ACFT safe for maintenance (AMM TASK 20-00-00-910-801-A/200). (2) Do the ACFT normal parking procedures (AMM TASK 10-10-01-500-801-A/200). WARNING: MAKE SURE THAT THE DOWNLOCK PINS ARE INSTALLED ON ALL THE LANDING GEAR UNITS. REMOVE THE DOWNLOCK PIN ONLY FROM THE LANDING GEAR UNIT THAT YOU WILL ADJUST. IF YOU MOVE THE LANDING-GEAR CONTROL LEVER, THE LANDING GEAR CAN RETRACT AND CAUSE INJURIES TO PERSONS OR DAMAGE TO THE EQUIPMENT. (3) Make sure that the LDG safety pins are installed (AMM TASK 32-00-05-400-801-A/ 400). (4) Install the workstand below the FWD passenger door and FWD service door. (5) Open the FWD passenger door (AMM SDS 52-11-00/1) and FWD service door (AMM SDS 52-41-00/1). (6) Open the cockpit door and the direct-vision window (AMM SDS 56-12-00/1). F. Carpets - Cleaning SUBTASK 110-014-A CAUTION: DO NOT USE CHLORINATED AND FLUORCARBON SOLVENTS IN ACRYLIC, POLYCARBONATE, AND POLYSULFONE PLASTICS OR IN AREAS PAINTED WITH WATER-BASE PAINTS. THESE SOLVENTS CAN CAUSE DAMAGE TO THE SURFACES. CAUTION: DO NOT USE SPRAY CLEANERS ON ACOUSTIC INSULATION OR PERFORATED SURFACES. THE SPRAY CLEANERS CAN CAUSE DAMAGE TO THESE SURFACES. CAUTION: DO NOT USE SHARP METAL TOOLS WHEN YOU CLEAN THE AIRCRAFT. THESE TOOLS CAN CAUSE DAMAGE TO THE AIRCRAFT. 100-807-A/300 Page 28 of 50

CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. CAUTION: USE ONLY SPECIFIED SOLVENTS, DETERGENTS OR CLEANERS. IF YOU USE MATERIALS THAT ARE NOT SPECIFIED, DAMAGE TO THE AIRCRAFT CAN OCCUR. CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. (1) Do the regular cleaning as follows: Vacuum the carpet to remove all loose particles. Prepare the carpet cleaning solution of Shampoo (AMS 1630). (d) (e) (f) Apply it onto the surface while you use a soft-bristle brush lightly. Let the cleaned area dry. Make sure that the cleaning operations on adjacent surfaces do not cause the surfaces already cleaned to become dirty. Vacuum it to complete the cleaning. SUBTASK 110-014-B (2) Do the spot cleaning as follows: CAUTION: DO NOT USE SHARP METAL TOOLS WHEN YOU CLEAN THE AIRCRAFT. THESE TOOLS CAN CAUSE DAMAGE TO THE AIRCRAFT. Lightly use a polyethylene spatula and a lint-free wiper cloth to clean the area. Prepare the carpet cleaning solution of Shampoo (AMS 1630). (d) (e) (f) (g) (h) (i) (j) Lightly apply it onto the surface with a soft-bristle brush. Repeat the operation until the surface is fully cleaned. Fully dry the surface with a cloth. Soak the area with a chlorinated solvent (solvent MIL-PRF-680) until you can remove the stains (from sealants, paints, adhesives, greases, oils, gums, and lipsticks) easily. While the surface is wet, lightly use a polyethylene spatula on the dirty area. Apply it onto the surface while you use a soft-bristle brush lightly. Let the cleaned area dry. Make sure that the cleaning operations on adjacent surfaces do not cause the surfaces already cleaned to become dirty. 100-807-A/300 Page 29 of 50

(k) Vacuum it to complete the cleaning. G. Seat Cover and Curtain Fabric - Cleaning SUBTASK 110-015-A CAUTION: DO NOT USE CHLORINATED AND FLUORCARBON SOLVENTS IN ACRYLIC, POLYCARBONATE, AND POLYSULFONE PLASTICS OR IN AREAS PAINTED WITH WATER-BASE PAINTS. THESE SOLVENTS CAN CAUSE DAMAGE TO THE SURFACES. CAUTION: DO NOT USE SPRAY CLEANERS ON ACOUSTIC INSULATION OR PERFORATED SURFACES. THE SPRAY CLEANERS CAN CAUSE DAMAGE TO THESE SURFACES. CAUTION: DO NOT USE SHARP METAL TOOLS WHEN YOU CLEAN THE AIRCRAFT. THESE TOOLS CAN CAUSE DAMAGE TO THE AIRCRAFT. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. CAUTION: USE ONLY SPECIFIED SOLVENTS, DETERGENTS OR CLEANERS. IF YOU USE MATERIALS THAT ARE NOT SPECIFIED, DAMAGE TO THE AIRCRAFT CAN OCCUR. CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. (1) Clean the seat cover and curtain as follows: NOTE: When the fire-blocking fabric is dirty, do a dry cleaning, with solvent (solvent MIL-PRF-680). Collect all loose particles with a vacuum cleaner. Remove stains from fabric and be careful not to soak the seat upholstery. NOTE: For stains difficult to remove, you can use a soft-bristle brush. (2) If necessary, remove the seat cover and curtain to do the cleaning procedure as follows: (d) (e) Remove the cover from the seat. Apply a matching-type Velcro tape to all Velcro tapes to prevent damage during the cleaning. Remove the stains. Turn the seat-cover inner side out. Dry-clean with a mixture of solvent (solvent MIL-PRF-680), neutral detergent (MIL- D -16791G Type 1), and cold water. 100-807-A/300 Page 30 of 50

NOTE: The solution must be in the proportion that the detergent manufacturer recommends and the temperature must not be more than 22 C (72 F). (f) (g) (h) Dry the cover at a temperature not more than 55 C (130 F). Remove the Velcro tape again. Install the cover onto the seat. H. Acrylic Parts - Cleaning SUBTASK 110-016-A CAUTION: DO NOT USE CHLORINATED AND FLUORCARBON SOLVENTS IN ACRYLIC, POLYCARBONATE, AND POLYSULFONE PLASTICS OR IN AREAS PAINTED WITH WATER-BASE PAINTS. THESE SOLVENTS CAN CAUSE DAMAGE TO THE SURFACES. CAUTION: DO NOT USE SPRAY CLEANERS ON ACOUSTIC INSULATION OR PERFORATED SURFACES. THE SPRAY CLEANERS CAN CAUSE DAMAGE TO THESE SURFACES. CAUTION: DO NOT USE SHARP METAL TOOLS WHEN YOU CLEAN THE AIRCRAFT. THESE TOOLS CAN CAUSE DAMAGE TO THE AIRCRAFT. CAUTION: OBEY THE MANUFACTURER'S INSTRUCTIONS WHEN YOU PREPARE AND APPLY CLEANING AND DISINFECTANT SOLUTIONS. IF THESE PRODUCTS ARE STRONGER THAN THE ONES SPECIFIED, THEY CAN CAUSE DAMAGE TO THE DECORATIVE SURFACES. CAUTION: USE ONLY SPECIFIED SOLVENTS, DETERGENTS OR CLEANERS. IF YOU USE MATERIALS THAT ARE NOT SPECIFIED, DAMAGE TO THE AIRCRAFT CAN OCCUR. CAUTION: PUT ON GLOVES AND GOGGLES TO PREVENT INJURY TO YOUR SKIN AND EYES. USE A SAFETY HARNESS WHEN YOU ARE ON WET SURFACES ABOVE THE GROUND. (1) Lightly rub the surface with a soft cloth soaked in neutral detergent (MIL- D -16791G Type 1) to fully clean the surface. (2) Use a soft cloth soaked in clean water to fully remove the detergent. (3) Rub the surface dry with a soft clean cloth. CAUTION: DO NOT LET NAPHTHA TOUCH THE PLASTIC SURFACES. NAPHTHA CAN CAUSE DAMAGE TO THEM. (4) If necessary, clean the surface with a cloth soaked in Naphtha (TT-N-95,Type ll) and detergent (AMS 1550). (5) Rub the surface with a soft cloth soaked in neutral detergent (MIL- D -16791G Type 1) to make sure that it is fully clean. (6) Fully remove all detergent with a soft cloth soaked in clean water. (7) Rub the surface dry with a soft clean cloth. 100-807-A/300 Page 31 of 50