Directional & Venue Guide 2018

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CUSTOMER EXPERIENCE MANAGEMENT Directional & Venue Guide 2018 This document contains the following: - Directions from the Airport - Directions from the Norther Suburbs - Directions from the Southern Suburbs - Parking and Entrance Directions - Venue Location - Registration & Starting times

AIRPORT > CTICC 1 21.5 km via Settlers Way/N2 Cape Town International Airport Take Airport Ring Rd and Airport Approach Rd to Settlers Way/N2 in Kanana 7 min (4.0 km) Head northeast on Freight Rd toward Airport Ring Rd 260 m Keep right to continue on Airport Ring Rd 1.5 km Slight left toward Airport Approach Rd 48 m Keep right to continue toward Airport Approach Rd 130 m Slight left onto Airport Approach Rd 2.1 km Follow Settlers Way/N2, M5 and N1 to F W de Klerk Blvd in Cape Town. Take the Oswald Pirow Street exit from F W de Klerk Blvd/N1 13 min (16.4 km) Merge onto Settlers Way/N2 8.8 km Use the right 2 lanes to take the exit toward F W de Klerk Blvd/N1 120 m Keep left at the fork, follow signs for N1/Kaapstad/ Cape Town and merge onto F W de Klerk Blvd/N1 4.1 km Use the 2nd from the right lane to take the Oswald Pirow Street exit toward Heerrengracht 500 m Continue on F W de Klerk Blvd. Drive to Lower 3 min (1.0 km) Continue onto F W de Klerk Blvd 900 m At the roundabout, take the 1st exit onto Lower Destination will be on the left 120 m Cape Town International Convention Centre Convention Square, 1 Lower reet, Cape Town, 8001 Take exit 9 to merge onto M5 toward N1/Milnerton 2.9 km

NORTHERN SUBURBS (DURBANVILLE) > CTICC 1 29.3 km via N1 Durbanville Get on N1 from St John Rd and Jip De Jager Dr 17 min (10.9 km) Head northwest on Hyacinth Rd toward Hibiscus St 120 m Turn left onto Hibiscus St 220 m Turn right onto Plein St 400 m At the roundabout, take the 1st exit onto Koeberg Rd/M58 700 m At the roundabout, take the 3rd exit onto Vissershoek Rd/Vissershok Rd/M48 Continue to follow Vissershok Rd/M48 750 m At the roundabout, take the 1st exit onto St John Rd 1.7 km Continue onto Jip De Jager Dr 6.2 km Continue onto Mike Pienaar Blvd/M16 160 m Use the right 2 lanes to turn right to merge onto N1 toward Kaapstad/Cape Town 700 m Follow N1 to F W de Klerk Blvd in Cape Town. Take the Oswald Pirow Street exit from N1 12 min (17.4 km) Merge onto N1 16.9 km Use the 2nd from the right lane to take the Oswald Pirow Street exit toward Heerrengracht 500 m Continue on F W de Klerk Blvd. Drive to Lower 3 min (1.0 km) Continue onto F W de Klerk Blvd 900 m At the roundabout, take the 1st exit onto Lower Destination will be on the left 120m Cape Town International Convention Centre Convention Square, 1 Lower reet, Cape Town, 8001

SOUTHERN SUBURBS (TOKAI) > CTICC 1 22.0 km via M3 Tokai Get on M3 3 min (1.3 km) Head south on Ebony Rd toward Tokai Rd/M40 110 m Turn left onto Tokai Rd/M40 700 m Turn left to merge onto M3 toward Cape Town 500 m Follow M3 and Nelson Mandela Blvd to Walter Sisulu Ave in Cape Town City Centre 18 min (20.1 km) Merge onto M3 11.8 km Keep right to stay on M3 3.3 km Merge onto Nelson Mandela Blvd/N1/N2 650 m Drive to Lower 2 min (550 m) Turn left onto Walter Sisulu Ave 170 m Turn left onto Lower 210 m At the roundabout, take the 3rd exit and stay on Lower Destination will be on the left 170 m Cape Town International Convention Centre Convention Square, 1 Lower reet, Cape Town, 8001 Keep right to continue on Nelson Mandela Blvd/N2 3.2 km Keep right to continue on Nelson Mandela Blvd 1.2 km

REGISTRATION ENTRANCE WELCOME TO THE VENUE PARKING: The closest parking arcade is P3 situated in the CTICC 1 basement. Located just off Heerrengracht Street. See Green dashed line on the diagram. N1 / N2 Nelson Mandela Blvd Entrance Parking CEM18 3 Lower reet 1 Heerengracht Street HOTEL 2 Jasminium Conservatory Strelitzia Restaurant Strelitzia Conservatory Auditaurium 2 5 Walter Sisulu Ave Walter Sisulu Ave LOCATION: The CEM Africa summit will be hosted at the CTICC 1, in the Jasminium & Stralitzia Conservatories, and lower level Auditorium 2. The event will be accessible from the main entrance s labeled 1 & 2 from lower long street, and the overhead bridge from the Westin Hotel. * You can access the venue through 3 of the following entrances, 1, 2, P3 parking lot and the Bridge from The Western Hotel. See Blue dots on the above diagram ENTRANCE 1 & 2, HOTEL BRIDGE #CEM18

P3 Parking #CEM18 Entrance 1: Directions Enter through the gate labelled 1 Turn Right at this registration counter Turn Left Under the escalators Entrance 2: Directions Enter through the doors marked Entrance 2 Head straight through down the passage You will see the registration counter on the left

KEY INFORMATION: REGISTRATION: Registration will be held at the entrance to the CEM Summit, Outside the Jasminium Conservatory. Day 1 Registration: 7:00am - 8:45am Day 2 Registration: 8:00am - 8:45am CUSTOMER EXPERIENCE MANAGEMENT PARKING TICKETS: Complimentary parking tickets will be provided at the help desk