AFTERMARKET OVERVIEW EUROPE G5 / TURKEY / RUSSIA / AFRICA

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IX TAYSAD AFTERMARKET CONFERENCE Istanbul, 25.May 2018 AFTERMARKET OVERVIEW EUROPE G5 / TURKEY / RUSSIA / AFRICA Zoran Nikolic, Managing Director

ABOUT WOLK AFTER SALES EXPERTS Zagreb Sofia Brussels Stuttgart Rome London MANAGEMENT CONSULTANCY SPECIALIZED IN THE AUTOMOTIVE AFTERMARKET IN EUROPE ESTABLISHED 1994 BASED IN GERMANY INTERNATIONAL ALLIANCE OF 10 AFTER SALES CONSULTING COMPANIES Istanbul Belgrade Amsterdam Zurich Toglliatti Stockholm Budapest Berlin Prague Milan Zurich Hamburg Moscow Vienna Riga Paris Warsaw Lisboa Barcelona Bucharest Frankfurt Kyiv Berlin Casablanca Madrid Munich

AFTERMARKET SALES AND MARKETING SERVICES AFTERMARKET STUDIES / DATABASES AFTERMARKET WALL CHARTS TAILORED MARKET RESEARCH MARKETING / SALES CONCEPTS AFTERMARKET STRATEGIES WORKSHOPS PERFORMANCE IMPROVEMENT TRAINING / COACHING ACTIVE SALES TEAM 3 wolk after sales experts 133426 Datei 04.06.2018

AGENDA 1 What influences the Aftermarket today? 2 Aftermarket Facts & Figures Europe G5 Turkey Russia Africa 4 Conclusions & Outlook

AFTERMARKET STRUCTURE IN EUROPE

GENERAL INFLUENCE FACTORS SOCIETY URBANISATION SHARECONOMY ENVIRONMENTAL AWARENESS FAST PACE PLURALIZATION/COMPLEXITY TECHNOLOGIES DIGITAL TRANSFORMATION / IOT ALTERNATIVE POWERTRAIN CONNECTED CAR ASSISTANCE SYSTEMS 3D PRINT ARTIFICIAL INTELLIGENCE AI MARKET PLAYERS NEW PLAYERS - INTERMEDIATES CONCENTRATION PROCESS GLOBALIZATION LEGISLATION BER E/B/S CALL CO2

AGENDA 1 What influences the Aftermarket today? 2 Aftermarket Facts & Figures Europe G5 Turkey Russia Africa 4 Conclusions & Outlook

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 GLOBAL VIEW ON VEHICLE PARK FORECAST 1.600.000.000 1.400.000.000 Africa Asia America Europe Oceania +39% 1.200.000.000 1.000.000.000 800.000.000 600.000.000 400.000.000 GROWTH VELOCITY: 1,3 CARS PER SECOND 200.000.000 0 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 450.000.000 400.000.000 350.000.000 300.000.000 250.000.000 200.000.000 150.000.000 100.000.000 50.000.000 - Europe America 600.000.000 500.000.000 400.000.000 300.000.000 +23% +39% 200.000.000 100.000.000-600.000.000 500.000.000 400.000.000 300.000.000 200.000.000 100.000.000 - Asia +54% Evolution vehicles in operation below 7.5 tons. Source: Tec Alliance, wolk after sales experts

NINE CLUSTERS OF THE EUROPEAN AFTERMARKET DE, AT, CH DK, SE, NO, FI UK, IE, BE, NL 16,5% of the European car park 4,0% of the European car park 14,3% of the European car park FR, ES, PT, IT 20,6% of the total aftermarket volume 29,3% of the European car park EE, LV, LT, PL 5,9% of the total aftermarket volume 7,3% of the European car park RO, BG, TR 17,1% of the total aftermarket volume 6,0% of the European car park RU, BY, UA 29,4% of the total aftermarket volume 16,1% of the European car park 5,6% of the total aftermarket volume AL, BA, HR, RS, MK, GR 3,1% of the European car park CZ, HU, SK, SI 5,0% of the total aftermarket volume 3,5% of the European car park 11,4% of the total aftermarket volume 2,3% of the total aftermarket volume 2,8% of the total aftermarket volume

EUROPE AFRICA COMPARISON AND RANKING EUROPE VS. AFRICA GDP PER CAPITA IN US $

statistics KEY FIGURES CARAFTERMARKET IN EUROPE G5 TOTAL aftermarket volume 4 in bn EUR in Europe G5: Car park: 167,2 m cars 1 Car density: 526 cars per 1.000 inhabitants 73,1 bn. IAM 58 % OE S 42 % Ø age of car park: 9,8 years Aftermarket volume by 10 product groups in Europe G5: IAM parts wholesalers: 8.541 2 Mechanical replacement parts 46,0% 54,0% =21,6 bn EUR # workshop outlets 3 : 214.261 Electrics Body parts and Lighting 49,4% 48,0% 50,6% 52,0% =6,5 bn EUR =8,4 bn EUR 437 EUR per car per year Assemblies Tyres 23,8% 76,2% 56,8% 43,2% =3,3 bn EUR =10,2 bn EUR 19 IAM workshop outlets per wholesaler 1.034 cars per IAM workshop OES IAM Oil/Lubricants Paint Other chemicals Accessories Auto glass 44,5% 55,5% 42,3% 57,7% 42,9% 57,1% 33,8% 66,2% 41,2% 58,8% =5,8 bn EUR =2,6 bn EUR =2,5 bn EUR =10,2 bn EUR =2,0 bn EUR 1 only passenger cars; ² number of companies; ³ IAM+OES workshops incl. specialists; number of outlets; 4 Only material for passenger cars at end consumer prices excl. VAT. 2016 = estimated

statistics KEY FIGURES CARAFTERMARKET IN TURKEY TOTAL aftermarket volume 4 in bn EUR in Turkey: Car park: 12,0 m cars 1 Car density: 141 cars per 1.000 inhabitants 3,8 bn. IAM 65 % OE S 35 % Ø age of car park: 9,6 years Aftermarket volume by 10 product groups in Turkey: IAM parts wholesalers: 4.114 2 Mechanical replacement parts 37,0% 63,0% =1,2 bn EUR # workshop outlets 3 : 29.863 Electrics Body parts and Lighting 30,0% 28,0% 70,0% 72,0% =0,5 bn EUR =0,5 bn EUR 314 EUR per car per year Assemblies Tyres 30,0% 70,0% 45,0% 55,0% =0,4 bn EUR =0,4 bn EUR 6 IAM workshop outlets per wholesaler 403 cars per IAM workshop OES IAM Oil/Lubricants Paint Other chemicals Accessories Auto glass 30,0% 70,0% 60,0% 30,0% 70,0% 30,0% 70,0% 35,0% 65,0% 40,0% =0,3 bn EUR =0,2 bn EUR =0,1 bn EUR =0,1 bn EUR =0,1 bn EUR 1 only passenger cars; ² number of companies; ³ IAM+OES workshops incl. specialists; number of outlets; 4 Only material for passenger cars at end consumer prices excl. VAT. 2016 = estimated

statistics KEY FIGURES CARAFTERMARKET IN RUSSIA TOTAL aftermarket volume 4 in bn EUR in Russia: Car park: 40,9 m cars 1 Car density: 280 cars per 1.000 inhabitants 10,4 bn. IAM 68 % OE S 32 % Ø age of car park: 9,9 years IAM parts wholesalers: 15.803 # workshop outlets3: 54.509 Aftermarket volume by 10 product groups in Russia: Mechanical replacement parts Electrics Body parts and Lighting 30,0% 30,0% 40,0% 70,0% 70,0% 60,0% =6,0 bn EUR =0,7 bn EUR =0,6 bn EUR 255 EUR per car per year Assemblies Tyres 20,0% 80,0% 70,0% 30,0% =0,4 bn EUR =1,2 bn EUR 3 IAM workshop outlets per wholesaler 806 cars per IAM workshop OES IAM Oil/Lubricants Paint Other chemicals Accessories Auto glass 35,0% 30,0% 25,0% 35,0% 45,0% 65,0% 70,0% 75,0% 65,0% 55,0% =0,7 bn EUR =0,2 bn EUR =0,2 bn EUR =0,3 bn EUR =0,1 bn EUR 1 only passenger cars; ² number of companies; ³ IAM+OES workshops incl. specialists; number of outlets; 4 Only material for passenger cars at end consumer prices excl. VAT. 2016 = estimated

statistics KEY FIGURES CAR AFTERMARKET IN AFRICA TOTAL aftermarket volume 4 in bn EUR in Africa: Car park: 33,5 m cars 1 Car density: 39 cars per 1.000 inhabitants Ø age of car park: > 13 years IAM parts wholesalers: 4.000 # workshop outlets3: 21.800 8,7 bn. Aftermarket volume in Mio. EUR in selected markets in Africa: SOUTH AFRICA EGYPT 1315 ALGERIA 1110 MOROCCO 765 2043 257 EUR per car per year NIGERIA LIBYA 369 743 4 IAM workshop outlets per wholesaler TUNISIA CONGO 297 275 2.134 cars per IAM workshop 0 1000 2000 1 only passenger cars; ² number of companies; ³ IAM+OES workshops incl. specialists; number of outlets; 4 Only material for passenger cars at end consumer prices excl. VAT. 2016 = estimated

AGENDA 1 What influences the Aftermarket today? 2 Aftermarket Facts & Figures Europe G5 Turkey Russia Africa 4 Conclusions & Outlook

CONCLUSIONS Expenditures per car 400 300 Turkey Developing market Increasing volumes Fragmented workshop landscape Strong local automotive industry Following the intrernational standards Bridge function Europe 5 Developed and saturated markets Strong consolidation process Digitalization of channels Strong competition Technology driven markets 200 100 Africa Mostly undeveloped markets North- and South Africa create more than 60 % of total volume Currently not existing aftermarket structures and organisation High amount of older vehicles Russia Developing market Huge market potential Decreasing purchasing power High amount of DIY Strong online channel Introduction Growth Maturity Saturation 100 200 300 400 500 Car park density per 1.000 Inhabitants

INFLUENCE FACTORS MID TERM OUTLOOK 2025 EUROPE G5 TURKEY RUSSIA AFRICA MARKET PROFESSIONALISATION (GARAGES / WHOLESALERS) CONSOLIDATION DIGITIZATION OF SALES CHANNELS INFLUENCE OF INTERMEDIATES NEW COMPETITION BETWEEN OES AND IAM MACROECONOMIC ISSUES CHANGING THE MOBILITY BEHAVIOURS NEW DRIVE TECHNOLOGIES PREDICTIVE MAINTENANCE NEW BUSINESS MODELS 12.00 h 9.00 h 6.00 h 3.00 h

THANK YOU Zoran Nikolic TechnologiePark Friedrich-Ebert-Strasse 75 D 51429 Bergisch Gladbach Germany Tel.: +49 (2204) 8425-36 Fax: +49 (2204) 8425-39 zoran.nikolic@wolkaftersales.de http://www.wolk-aftersales.com