Freedom Value Safety J A Assist Wheelchair & Scooter Breakdown Cover For Complete Peace of Mind Round the clock cover 24/7, 365 Days a Year Fun
J A Assist Helping you make the most of your Wheelchair At AJM we have been providing wheelchairs for over 30 years and we know what it is like to depend on a machine for independence and freedom. That is why we created AJ Assist, to ensure that you will have help on hand anywhere in the UK, 24/7 365 days a year. Whether or not your wheelchair or scooter is provided by the NHS or is privately purchased and still under warranty, our experience is that breakdown cover which will get you and your wheelchair home or to your onward destination is a vital safeguard for all those who depend on their equipment for their independence. This leaflet will explain what cover is available, as well as giving helpful tips to help make breakdown as rare as possible. If you have any queries please give us a ring, we ll be only too pleased to help keep you safe and sound. Contents: Bringing You Peace of Mind Introduction 02 Breakdown Cover 03 Safety First 04 Rules of the Road 05 Tip Top Shape 06 Breakdown Cover Application 07 AJ Assist is brought to you by AJM Healthcare, one of the UK s largest Wheelchair specialists. We provide wheelchair services throughout London and south-eastern England for the NHS. Through our MyHealth Mobility Centres, and online, we also provide wheelchairs, scooters and much more, direct to those in need. This can be for people using NHS Voucher Schemes or for those wishing to make their own purchase. Please call us if you need any further help or information on 0845 689 0354 or see www.mobilityandhealth.co.uk E X P E R T H E A L T H C A R E A D V I C E Call AJM now on: 0845 689 0354 2 EXPERT HEALTHCARE ADVICE
Total Peace of Mind Breakdown Cover We know just how much you depend on your wheelchair. Both powered and manual chairs are a vital key to independence for thousands of people, and at AJM we look after your wheels as if they were our own. Whether your wheelchair is provided by the NHS or owned by you we would always recommend breakdown cover for people who use it away from the home. Otherwise, if the wheelchair breaks it will usually be your responsibility to get you and the chair back home before it can be fixed. If you are miles from home, or perhaps on holiday, this can be hugely difficult, and that s why we have arranged this great value nationwide UK cover. To arrange cover, you can call us on the number below or fill on the form on page 7. Once cover is approved you will receive full terms and conditions together with the dedicated Helpline Number which you will need if you break down. Summary of Cover Manual Wheelchairs 74per year Powered Wheelchairs or Mobility Scooters 84 per year To order, call 0845 689 0354 AJAssist All Members will be given a dedicated local rate telephone number for claims What is included: Roadside assistance, roadside repairs (when possible) recovery to home address or onward destination, up to 4 call outs a year. Breakdowns within a 10 mile radius of home address (permanent or temporary). What is not Covered: Any claim arising in the first 48 hours from the date of inception. Labour charges, cost of replacement parts or materials used in the repair, vehicles immersed in mud, snow, sand or water. EXPERT HEALTHCARE ADVICE 3
Safety First! J Some tips for new wheelchair users: 1. A Assist Read your Owner s Manual - if you do not understand it in places, we will be pleased to help 2. 3. 4. 5. 6. 7. Storage - if at all possible, keep your wheelchair in a dry place, with access for electricity for charging if it is a powered chair Fully Charged - Always, always, always keep batteries fully charged Number One Driver - show respect and consideration to pedestrians and road users. If you lack confidence, we can offer instruction and guidance sessions Keep Off The Accelerator - Slow down before hazards or known danger spots, and treat all corners and kerbs as potentially able to cause an accident Maintenance - for your own items, make sure that regular servicing is carried out to manufacturer guidance. For NHS wheelchairs, report all signs of wear and tear using the details provided with your wheelchair Accessorise - it is worth exploring items to add comfort to your journeys, such as waterproofs, proper luggage carrying devices and so on. 4 EXPERT HEALTHCARE ADVICE A word on... Batteries - Never allow a battery to fully discharge - Always charge batteries after each use - Do not go out on a new route without fully charged batteries - Ensure batteries are charged at least once a week when not using your wheelchair www.mobilityandhealth.co.uk
Rules of the Road If it's all completely new to you! If you re new to using a wheelchair or scooter on the road, or if you haven t been out on the road for a while, we would always advise finding a safe and quiet spot to get some practise. You should also make sure that your eyesight and reactions are suitable for a road user, similar to the requirements to hold a driving licence. The Highway Code now has a section on powered wheelchairs and mobility scooters. We would strongly advise all those using these items on the road to be familiar with it s content and advice. If you call us on 0845 689 0354, we will be pleased to send you a copy. Shopping Trips Do Carry heavy loads in the centre of your vehicle to maintain stability Take extra care when going around corners or sharp bends If it has a lap belt wear it at all times even for short journeys Keep to the pavement as much as you possibly can Check the manufacturer s operator manual for advice on load limits Ensure your mobile phone is fully charged with sufficient credit in case of an emergency Keep windscreens (canopy users) and mirrors clean for improved visibility. Don't Never hang carrier bags from the handle bars or tiller Don t overload it with too much shopping Don t drive too quickly when carrying lots of bags If you need to use the road, try not to head out at busy times like rush hour. Don t drive around when it is dark with no headlights make yourself seen Never start an unfamiliar journey without a fully charged battery Don t drive too near to pedestrians, try to keep a safe distance EXPERT HEALTHCARE ADVICE 5
Tip Top Shape As you may expect, there are things you can do to ensure that your wheelchair or scooter stays in tip top shape. Just like a car, it has moving parts, such as brakes and axles, which can deteriorate if not properly used and cared for. The wear and tear that your wheelchair experiences will depend on your usage and many other factors such as your weight, the speed you like to travel and the type of ground you drive over. NHS owned powered wheelchairs will be subject to periodic preventive maintenance checks and if you purchase your own equipment, you should make sure that it too receives regular servicing and inspection. In between these checks, if you notice any deterioration in your equipment, or feel that your usage has changed and the wheelchair is struggling to cope, please call us and we will try and help. There are a few little things that you can do... 1. Create a regular routine for carrying out a simple safety inspection, and include critical items like brakes, lights, tyres and seatbelts. Also check all of these before a long trip or a holiday. 2.Remember to charge batteries, especially when not using the wheelchair for a long time 3. Check wiring and leads for signs of damage or wear 4. Check tyre pressures and tread wear 5. Protect the control panel and electrical parts from moisture 6. Always use in accordance with the manufacturer s instructions AJ Assist www.mobilityandhealth.co.uk 6 EXPERT HEALTHCARE ADVICE
Please Order Here AJAssist Please send the completed form to AJM Healthcare at the address on the back page or call 0845 689 0354 ORDERED BY Title POLICY HOLDER (if different from ordered by) Initial Surname Title Address Initial Surname Address Postcode Tel MAKE Postcode MODEL/PRODUCT I hereby agree to purchase 12 months breakdown cover for each of the items listed above and declare that I have been truthful in my completion of this form. SIZE Tel COLOUR SERIAL NO. POLICY PRICE Please list all items for which you need cover above and state whether powered ( 84) or Manual ( 74) PAYMENT METHOD Signature Cheque Date DEBIT MY Visa INTRODUCE A FRIEND Name Account No. Address Issue No. Postcode Postal Order Mastercard Credit Card Delta Debit Card Switch Expiry Date Signature Refund policy: A refund is only available if cancellation is made within 14 days of the start date of the policy and if no claims have been made. You will then receive a full refund less an administration fee. We would like to keep you up to date with offers and news about the products and services we offer. Please tick the box if you prefer not to receive this information. EXPERT HEALTHCARE ADVICE 7
AJ Assist ASSIST UK (formerly DLCC) Redbank House 4 St Chad s Street, Manchester, M8 8QA Tel: 0161 832 9757 Textphone: 0161 850 9757 Fax: 0870 770 2867 email: general.info@assist-uk.org www.assist-uk.org Motability Warwick House, Roydon Road, Harlow, Essex, CM19 5PX Tel: (0300) 456 4566 Minicom: (0300) 037 0100 Helpline: (01279) 635 999 www.motability.co.uk Useful Contacts Disabled Living Foundation 380-384 Harrow Road, London W9 2HU Tel: 0300 999 0004 Helpline: 10 a.m. - 4 p.m., Mon-Fri email: helpline@dlf.org.uk www.dlf.org.uk Department of Transport, Local Government, and the Regions - Mobility Unit, Mobility Unit, Zone 4125, 1st Floor, Great Minster House, 76 Marsham Street, London, SW1P 4DR Tel: (020) 7944 6100 Fax: (020) 7944 6102 Textphone: (020) 7944 6100 email: miu@dtlr.gsi.gov.uk British Healthcare Trades Association BHTA New Loom House, Suite 4.06 101 Back Church Lane, London E1 1LU Tel: 020 7702 2141 Fax: 020 7680 4048 email: bhta@bhta.net www.bhta.net E X P E R T H E A L T H C A R E A D V I C E AJM Healthcare, 17 North Crescent, Diplocks Way, Hailsham, East Sussex BN27 3JF Tel: 0845 689 0354 Fax: 01323 849 707 E-mail: sales@ajmhealthcare.co.uk www.mobilityandhealth.co.uk Call us now to arrange breakdown cover or to receive a copy of our full catalogue of wheelchairs, mobility scooters and accessories 0845 689 0354 Safety Value Fun Freedom Part of the AJM Healthcare Group www.ajmhealthcare.org