QUARTZ INVERTER TROUBLESHOOTING GUIDE QIN415H2V31 QIN618H2V31 QIN721H2V31 QIN1129H2V31 INVERTER MINI SPLIT SYSTEM WARNING The information contained in the manual is intended for use by a qualified service technician familiar with safety procedures and equipped with the proper tools and test instruments Installation or repairs made by unqualified persons can result in hazards to you and others. Failure to carefully read and follow all instructions in this manual can result in equipment malfunction, property damage, personal injury and/or death. This service is only for service engineer to use.
9. Troubleshooting Safety Electricity power is still kept in capacitors even the power supply is shut off. Do not forget to discharge the electricity power in capacitor. Electrolytic Capacitors (HIGH VOLTAGE! CAUTION!) For other models, please connect discharge resistance (approx.100ω 40W) or soldering iron (plug) between +, - terminals of the electrolytic capacitor on the contrary side of the outdoor PCB. te: The picture above is only for reference. The plug of your side may be different. 26
9.1 Indoor Unit Error Display Operation lamp Timer lamp Display LED STATUS 1 time X E0 Indoor unit EEPROM parameter error 2 times X E1 Indoor / outdoor units communication error 3 times X E2 Zero-crossing signal detection error 4 times X E3 Indoor fan speed has been out of control 5 times X E4 6 times X E5 Indoor room temperature sensor T1 open circuit or short circuit Evaporator coil temperature sensor T2 open circuit or short circuit 7 times X EC Refrigerant leakage detection 1 times O F0 Overload current protection 2 times O F1 3 times O F2 4 times O F3 Outdoor ambient temperature sensor T4 open circuit or short circuit Condenser coil temperature sensor T3 open circuit or short circuit Compressor discharge temperature sensor T5 open circuit or short circuit 5 times O F4 Outdoor unit EEPROM parameter error 6 times O F5 Outdoor fan speed has been out of control 1 times P0 IPM malfunction or IGBT over-strong current protection 2 times P1 Over voltage or over low voltage protection 3 times P2 High temperature protection of compressor top diagnosis and solution(only for 9k,12k models) 4 times P3* Outdoor ambient temperature too low. 5 times P4 Inverter compressor drive error 6 times P5 Indoor units mode conflict (multi-zone ONLY) O(light) X(off) (flash) *P3 1) In heating mode, when the outdoor temperature is lower than -25 for 1 hour, the indoor unit display error code P3. 2) If the OUTDOOR temperature is higher than -22c for 10 minutes and compressor stop for 1 hour OR outdoor temperature is higher than -5C for 10 minutes, then the unit will return to work. 27
9.2 Outdoor unit error display(tbd) 9.3 Diagnosis and Solution 9.3.1 EEPROM parameter error diagnosis and solution(e0/f4) E0/F4 Malfunction decision Indoor or outdoor PCB main chip does not receive feedback from EEPROM chip. Supposed causes Installation mistake Trouble shooting: Power off, then restart the unit 2 minutes later. PCB faulty Replace the indoor/outdoor main PCB. EEPROM: a read-only memory whose contents can be erased and reprogrammed using a pulsed voltage. For the location of EEPROM chip, please refer to the below photos. Indoor PCB Outdoor PCB te: The two photos above are only for reference, it s may be not same totally with the ones on your side. 28
9.3.2 Indoor / outdoor unit s communication diagnosis and solution(e1) E1 Malfunction decision Indoor unit does not receive the feedback from outdoor unit during 110 seconds and this condition happens four times continuously. Supposed causes Wiring mistake Indoor or outdoor PCB faulty Trouble shooting: Power off, then restart the unit 2 minutes later * Measure Vs, is it positive fluctuation? (Vs is the voltage between 2 and 3 of outdoor unit. Red pan-3, Black pan-2) Check the outdoor wiring connection Check the indoor wiring connection Replace the reactor Check whether reactor is normal? Replace the indoor main PCB. Power on. Is the error extinguished? Replace the outdoor main PCB. Power on. Is the error extinguished? Replace the outdoor main PCB. Replace the indoor main PCB. * Vs is the voltage between S and N ( for 115V 2014 models) *Vs is the voltage between 2 and 3 ( for 2015 models) 29
Remark: Use a multimeter to test the DC voltage between 2 port and 3 port of outdoor unit. The red pin of multimeter connects with 2 port while the black pin is for 3 port. When AC is normal running, the voltage will move alternately between -50V to 50V. If the outdoor unit has malfunction, the voltage will move alternately with positive value. While if the indoor unit has malfunction, the voltage will be a certain value. Remark: Use a multimeter to test the resistance of the reactor which does not connect with capacitor. The normal value should be around zero ohm. Otherwise, the reactor must have malfunction and need to be 30
9.3.3 Zero crossing detection error diagnosis and solution (E2) E2 Malfunction decision When PCB does not receive zero crossing signal feedback for 4 minutes or the zero crossing signal time interval is abnormal. Supposed causes Connection mistake Trouble shooting: PCB faulty Check if the connections and power supply is normal? Correct the connections. Turn on the unit when the power supply is good. Indoor main PCB is defective. Replace indoor main PCB. 31
9.3.4 Fan speed has been out of control diagnosis and solution(e3) E3 Malfunction decision When indoor fan speed keeps too low (300RPM) for certain time, the unit will stop and the LED will display the failure. Supposed causes Wiring mistake Fan ass y faulty Fan motor faulty PCB faulty Trouble shooting: Power off, then restart the unit 2 minutes later The unit operates normally. Shut off the power supply, Rotate the fan by hand. Find out the cause and have it solved Check the wiring of fan motor Correct the connections. Measure the voltage for the fan motor from the main PCB Replace the main PCB Replace the fan motor 32
Index 1: 1:Indoor or Outdoor DC Fan Motor(control chip is in fan motor) Power on and when the unit is in standby, measure the voltage of pin1-pin3, pin4-pin3 in fan motor connector. If the value of the voltage is not in the range showing in below table, the PCB must has problems and need to be replaced. DC motor voltage input and output(voltage: 220-240V~) NO. Color Signal Voltage 1 Red Vs/Vm 280V~380V 2 --- --- --- 3 Black GND 0V 4 White Vcc 14-17.5V 5 Yellow Vsp 0~5.6V 6 Blue FG 14-17.5V DC motor voltage input and output(voltage :115V~) NO. Color Signal Voltage 1 Red Vs/Vm 140V~190V 2 --- --- --- 3 Black GND 0V 4 White Vcc 14-17.5V 5 Yellow Vsp 0~5.6V 6 Blue FG 14-17.5V 2. Outdoor DC Fan Motor (control chip is in outdoor PCB) Power on,and check if the fan can run normally, if the fan can run normally, the PCB must has problems and need to be replaced, If the fan can t run normally, measure the resistance of each two pins. If the resistance is not equal to each other, the fan motor must have problems and need to be replaced, otherwise the PCB must has problems and need to be replaced. 3. Indoor AC Fan Motor Power on and set the unit running in fan mode at high fan speed. After running for 15 seconds, measure the voltage of pin1 and pin2. If the value of the voltage is less than 100V(208~240V power supply)or 50V(115V power supply), the PCB must has problems and need to be replaced. 33
9.3.5 Open circuit or short circuit of temperature sensor diagnosis and solution(e5) E4/E5/F1/F2/F3 Malfunction decision If the sampling voltage is lower than 0.06V or higher than 4.94V, the LED will display the failure. Supposed causes Wiring mistake Sensor faulty Trouble shooting: PCB faulty Check the connection between temperature sensor and PCB. Correct the connection Measure the resistance value of the sensor Repalce the sensor Replace indoor or outdoor main PCB 34
9.3.6 Refrigerant Leakage Detection diagnosis and solution(ec) EC Malfunction decision Define the evaporator coil temp.t2 of the compressor just starts running as Tcool. In the beginning 5 minutes after the compressor starts up, if T2 <Tcool-2 C(Tcool-35.6 F) does not keep continuous 4 seconds and this situation happens 3 times, the display area will show EC and AC will turn off. Supposed causes T2 sensor faulty Trouble shooting: Power off, then restart the unit 2 minutes later. Indoor PCB faulty System problems, such as leakage or blocking. Check cool air blowing out from indoor air outlet Check if T2 sensor Check leakage of system Replace indoor PCB. check blocking of system and clear the blocking Repair the leakage and recharge the refrigerant. 35
9.3.6 Overload current protection diagnosis and solution(f0) F0 Malfunction decision An abnormal current rise is detected by checking the specified current detection circuit. Supposed causes Power supply problems. System blockage PCB faulty Wiring mistake Compressor malfunction Check the power supply Stop the unit Check the blockage of system Clear the blockage Check the compressor resistance values Replace the compressor Check the connections and wires Correct the connections or replace the wires. Check the reactor Replace outdoor main PCB Replace the outdoor unit 36
9.3.7 IPM malfunction or IGBT over-strong current protection diagnosis and solution(p0) P0 Malfunction decision When the voltage signal that IPM send to compressor drive chip is abnormal, the display LED will show P0 and AC will turn off. Supposed causes Wiring mistake IPM malfunction Outdoor fan ass y faulty Compressor malfunction Outdoor PCB faulty Trouble shooting: Check the wiring between main PCB and compressor Correct the connection or replace the wires and connectors. Check the IPM Replace the IPM board or replace the main PCB Check the outdoor fan and the outdoor unit ventilation Please refer to the solution of Fan Speed Has Been Out Of Control malfunction Check the compressor resistance values Replace the compressor. Replace the outdoor main PCB 37
For example: te: The photos below are only for reference, it s may be not same totally with the ones on your side. P-U P-V 38
P-W N-U 39
N-V N-W 40
9.3.8 Over voltage or too low voltage protection diagnosis and solution(p1) P1 Malfunction decision An abnormal voltage rise or drop is detected by checking the specified voltage detection circuit. Supposed causes Power supply problems. System leakage or block PCB faulty Trouble shooting: Check the power supply Stop the unit Check the connections and wires Correct the connections or replace the wires. Check the voltage between P and N Replace the IPM board Check the reactor Replace outdoor main PCB Replace the reactor Remark: Measure the DC voltage between P and N port. The normal value should be around 310V. P N 41
9.3.9 High temperature protection of compressor top diagnosis and solution(p2) P2 Malfunction decision If the sampling voltage is not 5V, the LED will display the failure. Supposed causes Power supply problems. System leakage or block PCB faulty Trouble shooting: Check the air flow system of indoor and outdoor units Clear up the air inlet and outlet or the heat exchanger of indoor and outdoor units. Power off, then restart the unit 10 minutes later Check if the temperature of compressor Check the overload protector Correct the connection. Check refrigerant system Measure the resistance between the two ports of the OLP. Is it zero? Replace the OLP. Replace the outdoor control PCB. 42
9.3.10 Inverter compressor drive error diagnosis and solution(p4) P4 Malfunction decision An abnormal inverter compressor drive is detected by a special detection circuit, including communication signal detection, voltage detection, compressor rotation speed signal detection and so on. Supposed causes Wiring mistake IPM malfunction Outdoor fan ass y faulty Compressor malfunction Outdoor PCB faulty Trouble shooting: Check the wiring between main PCB and compressor Correct the connection or replace the wires and connectors. Check the IPM Replace the IPM board or replace the main PCB Check the outdoor fan and the outdoor unit ventilation Please refer to the solution of Fan Speed Has Been Out Of Control malfunction Check the compressor resistance values Replace the compressor. Replace the outdoor main PCB 43
The design and specifications are subject to change without prior notice for product improvement. Consult with the sales agency or manufacturer for details.