AUSTIN ENERGY JULY MONTHLY PERFORMANCE DASHBOARD A report highlighting key Austin Energy metrics for e FY FINANCIAL HEALTH Standard and Poor s Bond Rating Austin Energy Rating AA AA Budget Based Revenues and Expenses Fiscal Year to e $ Millions 1, 4 2 Power Supply Revenue Operating Revenue Power Supply Expense Operating Expense $4 $4 $44 $439 $44 $44 $3 $3 $21 $21 $31 $31 ACTUAL BUDGET PRIOR YEAR Actual Minimum Prior Year Days Cash on Hand 212 > 1 13 Debt Service Coverage 4.2 > 2. 3.4 Debt to Capital Ratio 44.1% <.% 44.3% (In Millions) Actual Minimum Prior Year Working Capital $3 $131 $34 Contingency Reserve $9 $9 $9 Power Supply Stabilization $9 $12 $9 Capital Reserve $43 $1 $12 TOTAL $1 $41 $44 s and Goals are continuous unless otherwise noted.
CUSTOMER COLLABORATION City of Austin Utility Contact Center and 311 CUSTOMER INTERACTIONS 311 Utility Contact Center 2, Number of Interactions 1, 1, 243,139 2,299 24,3 222,14 22, 229,1 213,93 2,49 19,341 21,32 23,193 19,341, 21 Sep e SERVICE LEVEL The service level target for the Utility Contact Center is 9 percent of all calls answered in 9 seconds. The service level target for the 311 is 9 percent of all calls answered in 3 seconds. Month 21 Sep Utility Contact Center (%) 91 9 91 9 9 93 93 9 94 9 1 9 311 (%) 91 91 9 9 9 9 94 9 92 Active Accounts Receivable GREATER THAN 3 DAYS AS PERCENT OF MONTHLY BILLED REVENUE 2 Including PA % % 1 Percent 1 21 Sep 21 Sep
ENVIRONMENT Renewables RENEWABLE ENERGY LOAD OFFSET Fiscal Year to e SOLAR.9% BIOMASS 1.% Percent MW WIND 31.9% PERCENT OF CARBON BY FISCAL YEAR 1 4 2 4 2 21 3% % 211 Local Solar Percent of Load (MWh) % Carbon Free % Carbon Based 3% 4% 212 43% % 213 NON RENEWABLES.% 4% % 214 Austin Energy s approved Resource Generation and Climate Protection Plan sets targets and benchmarks for the utility, including offsetting percent of its customer load with renewable energy by 22 and achieving 2 MW of local solar by 22. The City of Austin plans to have net-zero greenhouse gas emissions by 2, and Austin Energy plays a role in that by balancing generation resources. 49% 1% 21 21 4% 4% % 4% 21 MW-INCENTED CUSTOMER-SITED SOLAR, CUMULATIVE BY MONTH 1 1.29. 1.4 2. 4.4.9...41 Energy Efficiency and Demand Response Sep FY CUMULATIVE MW SAVINGS THROUGH CUSTOMER ENERGY SOLUTIONS PROGRAMS 4.4 4 3.2 MW 3 24. 3.3 2 1. 19.41 1 2.2.12.32 21 1.9 Sep FY
EMPLOYEE ENGAGEMENT Listening to the Workforce Survey OVERALL SATISFACTION Austin Energy % % This chart will be updated with yearly results. Gallup Survey EMPLOYEE ENGAGEMENT Austin Energy 3. 4.2 This chart will be updated semiannually. Safety Incidents FY to e Previous FY through e 21 Industry Comparison Recordable Incident Rate* 2.2 2.23 2.4 Lost Time Incident Rate*..3. *per 1 employees Austin Energy Hiring Total Hires External: 9 Internal: 111 2 External Hires Internal Hires 1 1 2 1 9 11 9 1 1 11 4 1 1 4 21 Sep *Each internal hire results in a subsequent vacancy. Vacancies AVERAGE VACANCIES AND DAYS VACANT PER MONTH Vacancy Rate per Month (%) Average Days Vacant 4. 4..2. 1 1 1 12 TOTAL VACANCIES AS OF JUN : 141 HARD TO FILL POSITIONS 24 REGULAR POSITIONS 11
BUSINESS EXCELLENCE Availability Generation Source The Competitive ket POWER SUPPLY ADJUSTMENT COST COMPONENTS Twelve Months ending e Monthly Availability e (%) Seasonal Availability (-Sep) (%) ker Steam Units 9. 9. Sand Hill Combined Cycle 1. 9. Fayette 1. 9. South Texas Project 1. 1. Start Success e (%) Monthly (%) Simple Cycle Start Success 1. 99. This chart reflects costs/revenues that flow through to the Power Supply Adjustment. Difference between Load Zone and Power Supply Costs: $-24 Million Cost 4 $39 3 3 $34 2 $ Millions 2 1 1 ($123) $13 ($23) ($12) - -1 Revenue-1 Load Zone Owned Assets Contracted Assets GreenChoice and Value of Solar Bilateral and Hedging Net Power Supply Capital Improvement Budget Fiscal Year to e BUDGET SPEND PLAN (In Millions) 2 $1 PERCENT OF SPEND PLAN MET.% 1 $94 Budget Spend Plan Budget Spend Plan Balance
GRID MODERNIZATION Reliability Performance AVERAGE FREQUENCY OF OUTAGES (SAIFI)* AVERAGE DURATION OF OUTAGES (SAIDI)* Minutes Frequency 1....4 Average Duration FY 21 Frequency FY 21 Frequency FY to be below FY 21 NOV DEC JAN FEB MAR APR MAY JUN 21 21 JUL AUG SEP Average Duration FY FY OCT NOV DEC JAN FEB MAR APR to be below MAY JUN * calculation changed to align with reporting metrics 4 FY 21 NOV DEC JAN FEB 21 21 MAR APR MAY JUN JUL AUG SEP FY OCT NOV DEC JAN FEB MAR APR MAY JUN Advanced Metering Infrastructure As of e NUMBER OF COMMERCIAL AND RESIDENTIAL METERS BY TYPE Advanced 199,49 41% Storage As of e Battery Installed Battery Planned Battery Goal Thermal used Thermal Goal * 22 Goals Simple 4,4 1.9 MW TOTAL METERS 3.19 MW 49,1 1 MW* 9.1 MW Advanced 2, % Simple 221,3 1.9 MW 1 1 2 2 MW* 1 12 9 3 austinenergy.com NETWORK MODERNIZATION USC (old) 4,1 1% Automation FEEDERS WITH CONSERVATION VOLTAGE REDUCTION 13 9 Current Current (uary 22) FEEDERS WITH FAULT LOCATION, ISOLATION AND SERVICE RESTORATION (Phase 1) 2 194 194 1 1 Command Center (new) 4,2 99% Met Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and be trademarks of their respective owners.