Contents ATTENTION: THIS IS NOT A RELEASED DOCUMENT. Service Guide Labor Flat Rates Aeromaster and Truck Body Flat Rates and Labor Operation Codes...3 Door...3 Side Sliding...3 Swing...4 Bulkhead...4 Rear Roll-Up...5 Floor Assembly...6 Front Wall Assembly...6 Heater...6 Lights...7 Rear...7 Front...7 Interior...7 Mirrors...8 Motors and Fans...8 Hood...9 Seats and Seat Belts...10 Sidewall...10 Switches...11 Rear Structure...11 Roof...11 Windshield...11 Window...12 Quarter...12 Side Sliding...12 Wiper System...12 Electrical Harnesses...13 1
Flat Rates Time and Labor Standards Allowed time is the average or typical time in hours needed to make a given repair. In some cases, because of the complexity or unpredictable nature of the task, straight time (), the actual repair time recorded, is used in a warranty claim. For example, repairing a translucent panel in the roof is straight time, but resealing a complete roof is allowed 4.0 hours. Warranty claims for labor are the number of allowed-time hours or number of actual straight-time hours multiplied by the labor rate of the repair facility at which the job was done. These times have been established to promote fair and impartial treatment in the processing of warranty claims. The policies and procedures are designed to improve communication in processing warranty claims and to minimize customer inconvenience concerning repairs. Even though a repair has been assigned an allowed time, this does not mean that any such repair is automatically covered under warranty. These times may be used as guidelines and reference only. Utilimaster Warranty Department 574-848-2200 Email: PartsFVSWarranty@spartanmotors.com Spartan Motors USA, Inc., 603 Earthway Boulevard, Bristol, Indiana 46507 USA 2
Flat Rates and Labor Operation Codes Door Side Sliding Door RH - Repair 1.0 03-J0-17- Door LH - Repair 1.0 03-J1-17- Handle, Exterior RH - Replace 0.3 03-J2-18- Handle, Exterior LH - Replace 0.3 03-J3-18- Handle, Interior RH - Replace 0.3 03-J4-18- Handle, Interior LH - Replace 0.3 03-J5-18- Catch Front RH - Adjust 0.1 03-J6-02- Catch Front LH - Adjust 0.1 03-J7-02- Catch Rear RH - Adjust 0.1 03-J8-02- Catch Rear LH - Adjust 0.1 03-J9-02- Window, Sliding RH - Replace 0.7 03-78-18- Window, Sliding LH - Replace 0.7 03-79-18- Latch, Window, RH - Replace 0.3 03-A5-18- Latch, Window, LH - Replace 0.3 03-A6-18- Door Seal, Front RH - Replace 0.5 03-K4-18- Door Seal, Front LH - Replace 0.5 03-K5-18- Door Seal, Rear RH - Replace 1.0 03-K6-18- Door Seal, Rear LH - Replace 1.0 03-K7-18- 3
Door Swing Handle, Rear Swing Replace 0.3 Door Bulkhead Catch, Open Position - Replace 0.2 03-L5-18- Catch, Closed Position - Replace 0.2 03-L6-18- Door Seal - Replace 0.7 03-L7-18- Latch, Cab Side - Replace 0.3 03-L8-18- Latch, Cargo Side - Replace 0.3 03-L9-18- Load Bar - Replace 0.8 01-07-18- Load Bar Latch - Replace 0.5 03-L9-18- 4
Door Rear Roll-Up Door - Replace 1.2 03-M0-18- Latch Assembly - Replace 0.5 03-M1-18- Latch RH - Replace 0.3 03-M3-18- Latch LH - Replace 0.3 03-M4-18- Catch RH - Adjust 0.1 03-M5-02- Catch RH - Replace 0.2 03-M5-18- Catch LH - Adjust 0.1 03-M6-02- Catch LH - Replace 0.2 03-M6-18- Cable - Replace 0.5 03-M2-18- Horizontal Track RH - Repair 0.3 03-63-17- Horizontal Track RH - Replace Fastener 0.3 03-63-18- Horizontal Track LH - Repair 0.3 03-64-17- Horizontal Track LH - Replace Fastener 0.3 03-64-18- Vertical Track RH - Repair 0.3 03-65-17- Vertical Track RH - Replace Fastener 0.3 03-65-18- Vertical Track LH - Repair 0.3 03-66-17- Vertical Track LH - Replace Fastener 0.3 03-66-18- Spring - Align 0.3 03-62-17- Counterbalance Shaft - Replace 1.5 03-M7-18- 5
Floor Assembly Body Mounting Bolts Tighten Fasteners 0.1 Body Mounting Bolts Replace 0.3 Floor Corner Seal, Top Replace 0.2 Hardwood Floor Complete Replacement 16.0 Mud Flap Bracket Replace 0.7 Mud Flap Replace 0.4 Front Wall Assembly Front Roof Cap Reseal 1.0 Front Corner Post Reseal 0.5 Aluminum Panel Repair Aluminum Panel Replace 8.0 FRP Panel Repair FRP Panel Replace DuraPlate Panel Repair DuraPlate Panel Replace Heater Switch, Fan - Replace 0.3 12-C9-18- Cable, Heater Control - Replace 0.3 12-C8-18- Cable, Temp Control - Replace 0.4 12-C7-18- Blower Motor - Replace 0.4 07-C4-18- Resistor, Heater - Replace 0.3 12-D0-18- Core, Heater - Replace 1.2 12-C5-18- Control Head - Replace 0.5 12-C6-18- 6
Lights Rear Hazard - Reconnect 0.1 04-B1-12- Hazard - Replace 0.2 04-B1-18- Turn Signal Rear - Reconnect 0.1 04-B2-12- Turn Signal Rear - Replace 0.2 04-B2-18- Stop/Taillight - Reconnect 0.1 04-B3-12- Stop/Taillight - Replace 0.2 04-B3-18- Back-Up - Reconnect 0.1 04-B4-12- Back-Up - Replace 0.2 04-B4-18- High-Mounted Stop Light - Reconnect 0.1 04-B5-12- High-Mounted Stop Light - Replace 0.2 04-B5-18- Lights Front Side Marker Light, Hood - Reconnect 0.1 04-B7-12- Side Marker Light, Hood - Replace 0.2 04-B7-18- Turn Signal, Front - Reconnect 0.1 04-B6-12- Turn Signal, Front - Replace 0.2 04-B6-18- Headlight - Replace 0.2 04-B8-18- Lights Interior Cab Dome Light - Replace 0.2 04-G8-18- Cargo Dome Light - Replace 0.2 04-G9-18- 7
Mirrors Side Mirrors, RH - Replace 0.2 01-D3-18- Side Mirrors, LH - Replace 0.2 01-D4-18- Side Mirror Head, RH - Replace 0.1 01-D7-18- Side Mirror Head, LH - Replace 0.1 01-D8-18- Front Crosswalk Mirror - Replace 0.2 01-D5-18- Front Crosswalk Mirror Head - Replace 0.1 01-D9-18- Rear Crosswalk Mirror - Replace 0.2 01-D6-18- Rear Crosswalk Mirror Head - Replace 0.1 01-E0-18- Rear Crosswalk Mirror Tighten 0.1 Motors and Fans Heater Defrost Fan - Replace 0.3 04-E0-18- Wiper Motor - Replace 1.0 04-D9-18- 8
Hood Hood RIM - Replace 0.8 07-A8-18- Hood RIM - Align 0.8 07-33-03- Spring, Gas RH - Replace 0.8 07-34-18- Spring, Gas LH - Replace 0.8 07-35-18- Stud Ball, Top RH - Replace 0.2 07-36-18- Stud Ball, Bottom RH - Replace 0.2 07-37-18- Stud Ball, Top LH - Replace 0.2 07-38-18- Stud Ball, Bottom LH - Replace 0.2 07-39-18- Prop Rod - Replace 0.2 07-A9-18- Prop Rod Catch - Replace 0.2 07-B0-18- Mounting Brackets - Replace 0.5 07-B2-18- Hold Downs RH - Replace 0.3 07-43-18- Hold Downs LH - Replace 0.3 07-44-18- Rubber Bumper Stop, RH - Replace 0.1 07-D1-18- Rubber Bumper Stop, LH - Replace 0.1 07-D2-18- 9
Seats and Seat Belts Driver Seat - Replace 0.5 08-37-18- Driver Seat Belt - Replace 0.2 08-38-18- Driver Seat Belt Latch - Replace 0.2 08-42-18- Companion (Jump) Seat - Replace 0.5 08-40-18- Companion (Jump) Safety Belt - Replace 0.2 08-41-18- Sidewall A-Track - Tighten RH 0.2 01-E1-22- A-Track - Tighten LH 0.2 01-E2-22- Side Vent - Reseal RH 0.3 01-E3-19- Side Vent - Reseal LH 0.3 01-E4-19- 08-Broken 19-Cracked 20-Damaged 37-Loose Apitong (Wood) Scuff Replace 1.0 Apitong (Wood) Slats Replace 0.4 Baserail Replace 7.0 Aluminum Panel Repair Aluminum Panel Replace DuraPlate Panel Repair DuraPlate Panel Replace FRP Panel Repair FRP Panel Replace Reflector Tape Replace 0.1 10
Switches Hazard, Dash - Reconnect 0.2 04-A6-12- Hazard, Dash - Replace 0.3 04-A6-18- Dome Light, Dash - Reconnect 0.2 04- -12- Dome Light, Dash - Replace 0.3 04- -18- Cargo Light, Dash - Reconnect 0.2 04-A7-12- Cargo Light, Dash - Replace 0.3 04-A7-18- Cargo Light, Cargo - Reconnect 0.3 04-A9-12- Cargo Light, Cargo - Replace 0.4 04-A9-18- Auxiliary Fan, Dash - Reconnect 0.2 04-A8-12- Auxiliary Fan, Dash - Replace 0.3 04-A8-18- 08-Broken 19-Cracked 20-Damaged 35-Leaks Power Vents, Dash - Reconnect 0.2 04- -12- Power Vents, Dash - Replace 0.3 04- -18- Mirror Defrost, Dash - Reconnect 0.2 04- -12- Mirror Defrost, Dash - Replace 0.3 04- -18- Rear Structure Grab Handle, RH - Replace 0.2 09-25-18- Grab Handle, LH- Replace 0.2 09-26-18- Rear Corner Post Reseal 0.5 License Plate Bracket Replace 0.3 Roof Complete Replacement 1.2 10-37-18- Windshield Glass - Replace 1.2 07-C5-18- Glass - Reseal 0.5 07-C5-18- Glass Trim - Replace 0.5 07-C6-18- 11
Window Quarter Glass, Quarter Window RH - Replace 1.0 07-C7-18- Glass, Quarter Window LH - Replace 1.0 07-C8-18- Glass, Quarter Window Trim - Replace 0.3 07-C9-18- Glass, Quarter Window RH - Reseal 0.5 07-C7-19- Glass, Quarter Window RH - Reseal 0.5 07-C7-18- Window Side Sliding Door Window RH - Replace 1.0 03-K8-18- Door Window LH - Replace 1.0 03-K9-18- Weather Strip, Glass Channel Top - Replace 0.5 03-L0-18- Weather Strip, Glass Channel Front RH - Replace 1.0 03-L1-18- Weather Strip, Glass Channel Front LH - Replace 1.0 03-L2-18- Weather Strip, Glass Channel Rear RH - Replace 1.0 03-L3-18- Weather Strip, Glass Channel Rear LH - Replace 1.0 03-L4-18- 08-Broken 20-Damaged 32-Intermitted Op. 37-Loose 41-Noisy 62-Shorted Wiper System Washer Hose - Replace 0.2 07-C3-18- Wiper Motor - Replace 1.0 04-D9-18- Wiper Linkage - Replace 1.0 07-B7-18- Wiper Pivot - Replace 1.0 07-C2-18- Wiper Arm RH - Replace 0.2 07-B8-18- Wiper Arm LH - Replace 0.2 07-B9-18- Wiper Blade RH - Replace 0.2 07-C0-18- Wiper Blade LH - Replace 0.2 07-C1-18- Wiper Nozzle - Replace 0.2 07-C4-18- Wiper Module - Replace 0.4 07-D0-18- 12
Electrical Harnesses Dash - Repair 04-C0-17- Dash - Replace 1.0 04-C0-18- Quarter Post - Repair 04-C1-17- Quarter Post - Replace 04-C1-18- Tailight Jumper - Repair 04-C2-17- Taillight Jumper - Replace 1.0 04-C2-18- Front Clearance - Repair 04-B9-17- Front Clearance - Replace 0.4 04-B9-18- Rear Clearance - Repair 04-18-17- Rear Clearance - Replace 0.4 04-18-18- NOTE: = Straight Time or Clock Time Utilimaster Customer Service 574-848-2200 Email: PartsFVSWarranty@spartanmotors.com Labor Flat Rates Aeromaster and Truck Body 0000000-X00000 MONTH 2017 Spartan Motors USA, Inc., 603 Earthway Boulevard, Bristol, Indiana 46507 USA 13