ERROR CODES. Table of Contents

Table of Contents "A" Type Error Codes... 2 "B" Type Error Codes... 5 "C" Type Error Codes... 6 "D" Type Error Codes... 7 "E" Type Error Codes... 8 "G" Type Error Codes... 9 "H" Type Error Codes... 10 "I" Type Error Codes... 11 "J" Type Error Codes... 12 "K" Type Error Codes... 13 "L" Type Error Codes... 21 "NA" Type Error Codes... 23 "NB" Type Error Codes... 29 "N" Type Error Codes... 31 "P" Type Error Codes... 55 ACES II Error Code Guide E-1

"A" Type Error Codes A000 RESUBMIT REPAIR TO COMPLETE SYSTEM EDITS WHY? The repair did not complete all system edit checks. The dealer's transmission may have been interrupted. Resubmit the repair. A008 DISTANCE FOR UNSOLD VEHICLE EXCEEDS ALLOWABLE LIMITS WHY? The VIN entered has not been registered "as sold". Vehicles unsold and more than 750 miles (car and light truck) or 4,000 miles (F-650/F-750 & LCF) must be registered as sold. Check VIN and distance for entry error. Check the sale status of the vehicle in OASIS. If the vehicle is being used as a demonstrator, it must be registered as such. If the vehicle has been sold and was registered, enter the repair On-Line and follow the procedure listed below: Change the repair date to another date, press ENTER. Change the repair date BACK to the original date of repair, press ENTER. Resubmit the repair. NOTE: The above procedure forces ACES II to go back and access the vehicle s registration file. This would only be necessary in the case where the vehicle had actually been registered as sold and the error code of A008 is being assigned. A036 - REPAIR DATE NOT NUMERIC WHY? The "RprDt" field contains an alpha or unknown character. Check the repair date field for entry error. Only numeric values can be accepted. Check for alpha "O" used in place of numeric "0" (zero). A037 - REPAIR DISTANCE NOT NUMERIC WHY? The "Dist" field contains an alpha or unknown character. Check the distance field for entry error. Only numeric values can be accepted. Check for alpha "O" used in place of numeric "0" (zero). A044 SERVICE PART DATE NOT NUMERIC WHY? The SRVC PRT DT field contains an alpha or unknown character. Check the Service Part Date field for entry error. Only numeric values can be accepted. Check for alpha O used in place of numeric 0 (zero). A045 - SERVICE PART DISTANCE NOT NUMERIC WHY? The "SrvDst" field contains an alpha or unknown character. Check the Service Part Distance field for entry error. Only numeric values can be accepted. Check for alpha O in place of numeric 0 (zero). A050 PART QUANTITY NOT NUMERIC WHY? The part Qty field contains an alpha or unknown character. Check the Part Quantity field for entry error. Only numeric values can be accepted. Check for alpha O in place of numeric 0 (zero). NOTE: If the part submitted is no charge, the part quantity field should be left blank. Do not enter zeros. A052 PART CORE AMOUNT NOT NUMERIC WHY? The "Tech/Core" field contains an alpha or unknown character. Remove any entry in the "Tech/Core" field no longer applicable. E-2 ACES II Error Code Guide

A053 PART AMOUNT NOT NUMERIC WHY? The "Ea Amt" field contains an alpha or unknown character. Check the part Each Amount field for entry error. Only numeric values can be accepted. Check for alpha O in place of numeric 0 (zero). A054 PART QUANTITY MUST BE GREATER THAN ZERO WHEN A DOLLAR AMOUNT IS CLAIMED WHY? A dollar amount has been entered against a part number without a part quantity. If the part number is not "no charge", enter a quantity in the QTY field. A055 LABOR HOURS NOT NUMERIC WHY? The "Qty/Hrs" field contains an alpha or unknown character. Check the Qty/Hrs field for entry error. Only numeric values can be accepted. Check for alpha O in place of numeric 0 (zero). A057 LABOR AMOUNT NOT NUMERIC WHY? The "Total" field contains an alpha or unknown character. Check the Total labor amount field for entry error. Only numeric values can be accepted. Check for alpha O in place of numeric 0 (zero). A058 MISCELLANEOUS EXPENSE DAYS NOT NUMERIC WHY? The "Qty/Hrs" field contains an alpha or unknown character. Check the number of days for entry error. Only numeric values can be accepted. If no days are to be claimed, leave the field blank. Do not enter zeros. A059 MISCELLANEOUS EXPENSE HOURS NOT NUMERIC WHY? The "Qty/Hrs" field contains an alpha or unknown character. Check the number of hours for entry error. Only numeric values can be accepted. If no hours are to be claimed, leave the field blank. Do not enter zeros. A060 MISCELLANEOUS EXPENSE AMOUNT NOT NUMERIC WHY? The "Total" field contains an alpha or unknown character. Check miscellaneous expense amount for entry error. Only numeric values can be accepted. Check for alpha O in place of numeric 0 (zero). A075 THIS REPAIR HAS MULTIPLE CAUSAL PART ENTRIES; RESUBMIT WITH ONE CAUSAL PART NUMBER WHY? More than one part is identified as the causal part. Enter an "X" in the Key (exception field) next to the part that caused the repair. A080 PROGRAM CODE UNKNOWN; RESUBMIT WITH VALID PROGRAM CODE WHY? The program code entered is not recognized by ACES II. Check the Program Code field for entry error (for example transposed characters like R3C entered as RC3). Make correction and resubmit the repair. A081 THE REPAIR DATE DOES NOT FALL WITHIN THE START AND END DATES OF THE PROGRAM CODE WHY? The program code entered has a specific start date and end date. The repair date entered is not within the start/ending date range for the program code. check program code documentation to see if this repair qualifies for the program code. A082 CUSTOMER CONCERN CODE IS MISSING OR UNKNOWN; RESUBMIT WITH A VALID CUSTOMER CONCERN CODE WHY? The customer concern code entered is missing or is not recognized by ACES II. ACES II Error Code Guide E-3

Check the Customer Concern Code field for entry error. Make correction and resubmit. A list of Customer Concern codes can be found in the Appendix of the ACES II User's Manual. A083 CONDITION CODE IS UNKNOWN, RESUBMIT WITH VALID CONDITION CODE WHY? The Condition Code entered is not recognized by ACES II. Check the Condition Code field for entry error. Make correction and resubmit. A list of condition codes can be found in the Appendix of the ACES II User's Manual. A084 DAMAGE CODE IS UNKNOWN; RESUBMIT WITH VALID DAMAGE CODE WHY? The Damage Code entered is not recognized by ACES II. Check the Damage Code field for entry error. Make correction and resubmit. A list of Damage Codes can be found in the Appendix of the ACES II User's Manual. A101 CONDITION CODE IS MISSING; RESUBMIT WITH VALID CONDITION CODE WHY? The repair was entered without a Condition Code. Check the hard copy for condition code assigned. If no condition code has been assigned, review the Technician s comments and enter the appropriate condition code. A list of Condition Codes can be found in the Appendix of the ACES II User s Manual. A102 PROGRAM CODE NOT VALID FOR REPAIR TYPE WHY? The program code entered is not valid for the repair type selected. For example, the Warranty/ESP claim type cannot be used for a Field Service Action program code (unless instructed otherwise). The repair type can be found in the first line of the repair screen. Check the program code for entry error. Check that the program code used is valid for the repair type selected. If the repair type selected is incorrect, retrieve the repair though the ACES II On-Line system using the Single Screen option (selection 1 from the Main Menu). The ACES II On-Line system will allow a program code change and will change the correct repair type automatically. A103 ODOMETER READING MUST BE GREATER THAN ZERO WHY? Zero (0) distance has been entered as the reading on the odometer. If there are no paid repairs for this repair visit, change the distance field to the correct odometer reading. If another repair has been paid for this visit, the distance field cannot be changed in the ACES II On- Line system. The repair must be resubmitted through the dealership batch software with a correct odometer reading. E-4 ACES II Error Code Guide

"B" Type Error Codes B003 REPAIR DATE IS AFTER DEALER CODE TERMINATION DATE WHY? The date of repair is after the dealer code termination date. Repairs cannot be accepted after the termination date of the dealer code. Check the Dealer Code field for entry error. Make correction and resubmit. B004 REPAIR DATE IS BEFORE DEALER CODE APPOINTMENT DATE WHY? The date of repair is before the dealer code appointment date. Repairs cannot be accepted before the appointment date of the dealer code. Check the Dealer Code field for entry error. Make correction and resubmit. B005 CAUSAL PART (***** ******* - *****) IS INVALID WHY? The causal part number on this non-warranty/esp repair is unknown. Check the causal part entered for entry error. Make correction and resubmit. B009 ENTERED VIN IS INVALID WHY? The Vehicle Identification Number (VIN) entered is unknown. One of the following conditions may exist: VIN is not entered on a claim where a VIN is required. VIN is too old to be in the Vehicle Database more than ten model years. VIN is competitive make and an ESC contract is not found in ESPS. Check the VIN field for entry error refer to original documentation or previously paid repair in the customer's file. B012 CAUSAL PART IS MISSING; RESUBMIT WITH REQUIRED CAUSAL PART WHY? A causal part number is required and none was found on the repair submitted. Enter "X" in the Key (Exception Field) next to the part that caused the repair. B013 CAUSAL PART (*****-********-*****) IS UNKNOWN; RESUBMIT WITH VALID CAUSAL PART NUMBER WHY? The causal part number on this Warranty/ESP repair is unknown. Check the causal part entered for entry error. Make correction and resubmit. B014 ENTERED VIN HAS INVALID FORMAT WHY? The VIN entered has a format error. Check the VIN against the repair order. Check for entry error. B015 REPAIR ENTERED AS COMPEITITVE MAKE; NO ESC CONTRACT IS FOUND WHY: The repair was entered with program code ESC but no competitive make contract is found. Check to see that the program code is correct (should it be ESP?). Check the VIN entered for entry error. Contact the Ford ESP Hotline on 1-800-521-4116 to verify ESC coverage. B019 CAUSAL PART / CONDITION CODE COMBINATION IS VALID FOR PREDELIVERY ONLY WHY? The causal part and condition code entered can be used only for a predelivery repair, for example: EOIL / 51. Check the technician comments on the original repair. Correct either the causal part number or condition code and resubmit. If the causal part and condition code are correct, then this repair is not eligible for reimbursement as a warranty repair. ACES II Error Code Guide E-5

"C" Type Error Codes C001 (xxx-xxxxxx-xxxx) IS AN INVALID PART NUMBER WHY? The part number (in the return message) is unknown. Check the part number for entry error. Check for alpha O in place of numeric 0 (zero). C003 PART NUMBER "******" CANNOT BE PRICED BY ACES II WHY? A pseudo base part number was entered with an amount. An amount is not allowed for the entered pseudo part. Remove the entry in the Amount field for the pseudo base part number. C004 PART NUMBER "******" CANNOT HAVE AN EACH PRICE WHY? The base part has an entry in the Amount field. ACES II cannot apply a price to the part entered. Check the part number identified in the return message and remove any amount entered for that part. C208 THE QUANTITY OF REFRIGERANT CLAIMED EXCEEDS THE QUANTITY ALLOWED FOR THE VEHICLE WHY? The quantity of refrigerant (F3A1-19B519-SA OR YN-11) entered is more than the capacity for the vehicle. Check the Quantity entry for error. Resubmit with the corrected quantity. E-6 ACES II Error Code Guide

"D" Type Error Codes D001 INVALID OR MISSING DIAGNOSTIC CODE(S) ENTERED FOR CUSTOMER CONCERN CODE "E29" AND/OR CAUSAL PART "DIAG" WHY? Diagnostic Trouble Codes (DTCs) are required when one or more of the following entries appear on the repair: Customer Concern Code is "E29". Causal Part Number is "DIAG". Check to see the Customer Concern Code and the Causal Part are correct. Enter the DTC code(s) from the "hard copy" of the repair order into the appropriate field. D003 DOT CODES ARE REQUIRED ON ALL FORD WARRANTY CLAIMS WHEN TIRES ARE REPLACED (I.E., TWC01, 1007, TIRE, ALBAL, FRONT, ETC.) WHY? A tire part number is included on the repair and (Department of Transportation (DOT) codes are missing. Enter the complete 10-12 digit DOT code from the failed tire on the "F5" Diag Code Entry Screen. NOTE: Additional instructions for entering Tire DOT codes are included in the "Special Preparation" Section of the ACES II User's Manual. D004 MIL FLAG MUST BE SET TO "N" FOR TIRE DOT CODE ENTRIES WHY? The MIL Flag is "Y" when entering DOT codes. When entering tire DOT codes, make sure the MIL Flag is "N". D005 - THE BATTERY DTC CODE FROM THE BATTERY TESTER/CHARGER IS MISSING; ENTER THE DTC CODE IN THE "UNDEFINED" FIELD OF THE DTC CODE ENTRY SCREEN WHY? The required battery DTC code is missing. Enter the proper battery tester code. For those dealerships with the GR1-190 Tester/Charger, the DTC code will be 13 characters (without spaces) and the first characters will be "0" or "1". If the tester is the Micro 490/590, the DTC code is 6 or 7 characters. D006 - "******" IS AN INVALID DTC CODE. DTC CODES FROM THE GR1-190 BEGINS WITH "0" OR "1" (DO NOT ENTER SPACES) WHY? The DTC code is invalid or includes spaces. Check the DTC code for entry error. The DTC code from the GR1-190 tester will begin with either "0" or "1". D007 - "******" IS AN INVALID DTC CODE. DTC CODES FROM THE GR1-190 HAVE 13 CHARACTERS (DO NOT ENTER SPACES) WHY? The DTC code is invalid or includes spaces. Check the DTC code for entry error. The DTC code from the GR1-190 must be 13 characters. If you have entered spaces, remove the spaces. D008 - "******" IS AN INVALID DTC CODE. DTC CODES FROM THE MICRO 490/590 HAVE EITHER 6 OR 7 CHARACTERS (DO NOT ENTER SPACES) WHY? The DTC code is invalid or includes spaces. Check the DTC code for entry error. The DTC code from the Micro 490/590 will have either 6 or 7 characters. ACES II Error Code Guide E-7

"E" Type Error Codes E002 TECHNICIAN COMMENTS ARE REQUIRED FOR LABOR OPERATION "******" WHY? Technician comments are not included for labor operation in return message. Refer to the back of the original repair order and enter the technician's comments. NOTE: If comments be entered and the return message (E002) remains, go to Detail Screen Two, enter a "C" action code on the same line as the labor operation, and type over the labor operation. This will force ACES II to re-accept the labor operation and the comments. E003 LABOR OPERATION "******" IS INVALID WHY? A labor operation entered is unknown. Check the labor operation in return message for entry error. Check available sources of information: Dealership Software, Service Labor Time Standards, Company Publication, etc. E005 LABOR RATE NOT ON FILE FOR REPAIR DATE WHY? ACES II did not find a labor rate for the dealership. Check the date of repair and the appointment date of the dealership. A repair may not be submitted prior to the establishment of a labor rate usually the same as the appointment date. E007 LABOR OPERATION "******" DOES NOT INCLUDE A TIME STUDY FOR THE MODEL YEAR, VEHICLE LINE, OR BODY STYLE WHY? The labor operation does not match the vehicle characteristics in Service Labor Time Standards. No time study exists for this vehicle. Check the labor operation for entry error. Check Service Labor Time Standards and verify the labor operation applies to the vehicle, model year, body style, engine, transmission, etc. E009 LABOR OPERATION "******" CANNOT BE PRICED BY ACES II WHY? The labor operation in the message is a pseudo labor operation (i.e., OSL, MT), or the entered repair is a summary or adjusted summary claim. Enter the appropriate time for the labor operation shown in the return message. NOTE: No labor hours are required for OSL labor operations. E014 LABOR OPERATION "******" REQUIRES AN ENTRY IN THE TOTAL AMOUNT FIELD WHY? The total amount field is zero for the labor operation identified in the message. This occurs for miscellaneous labor operations (i.e., OSL, L001). When (OSL for example) is used, enter OSL in the Labor Operation field and enter the actual labor cost in the Amount field. If necessary, remove the entry in the "Hours" field. E018 ON THIS REPAIR DATE, NO SCHEDULED TIME EXISTS FOR LABOR OPERATION "******" WHY? No time studies exist for the labor operation in the return message at the time of this repair. Check the labor operation for entry error. Refer to source documentation for an effective date of labor operation entered. E-8 ACES II Error Code Guide

"G" Type Error Codes G001 AN INVOICE NUMBER IS REQUIRED FOR MISCELLANEOUS EXPENSE CODE "******" WHY? A miscellaneous expense code has been entered without an invoice number. Enter the invoice number in the "INVC" Field for the miscellaneous expense code in the return message. G002 NUMBER OF DAYS IS A REQUIRED ENTRY FOR MISCELLANEOUS EXPENSE CODE "******" WHY A miscellaneous expense code has been entered without number of days. Enter the number of days in the "Qty/Hrs" Field for the miscellaneous expense code in the return message. G003 NUMBER OF HOURS IS A REQUIRED ENTRY FOR MISCELLANEOUS EXPENSE CODE "******" WHY: A miscellaneous expense code has been entered without number of hours. Enter the number of hours in the "Qty/Hrs" Field for the miscellaneous expense code in the return message. G005 "******" IS AN INVALID MISCELLANEOUS EXPENSE CODE WHY: The miscellaneous expense code entered is unknown. Check the miscellaneous expense code for entry error. Enter corrected miscellaneous expense code. Refer to the ACES II User's Guide, Section 5 for a list of valid codes. ACES II Error Code Guide E-9

"H" Type Error Codes H001 LABOR OPERATION "******" CANNOT BE USED WITH LABOR OPRATION "******" WHY? Two labor operations on the repair may not be used together. Check the labor operations for entry error. Refer to Service Labor Time Standards CD for limitations associated with the labor operations. H003 LABOR OPERATION "******" CANNOT BE USED WITH ANY OTHER LABOR OPERATION WHY? A labor operation that must be used alone has been entered on the repair Check the labor operation in the return message for entry error. Delete all other labor operation(s) entered on the repair. Refer to Service Labor Time Standards CD for limitations associated with the labor operations. H005 LABOR OPERATION "******" OVERLAPS WITH "******" ON RO: "******", RPR: "**" WHY? The two labor operations in the return message have overlapping repair steps. Check the labor operations in the return message are correct. Remove the overlapping labor operation. NOTE: This return message may occur should a service part repair pay before the original repair. It may also occur if a repair has been charged back and is now being resubmitted. Call the Warranty Assistance Team should one of these situations occur. H006 - LABOR OPERATION "******" IS DUPLICATED ON THE REPAIR WHY? The labor operation in the return message is entered twice on the repair. Remove the duplicate labor operation. H007 LABOR OPERATION "******" IS DUPLICATED ON RO: "******", RPR: "**" WHY: The labor operation in the return message was found on another repair. Check the labor operation in the return message is the correct. Check if the other repair should be submitted as a Service Part repair. Remove the duplicate labor operation. NOTE: See the "NOTE" under H005. H012 LABOR OPERATION "******" IS DUPLICATED ON "PAID" SERVICE PART RO: "******", RPR: "**" (ELIGIBLE FOR DLR SELF-APVL) WHY? The labor operation in the message was found on another "paid" service part repair. Using the ACES II Inquiry Screen, check to see if this repair has been submitted and paid already (this may be a duplicate submission). Remove duplicate labor operation, if necessary. Use dealer self-approval DDDR1, if appropriate. H013 THERE IS AN OVERLAPPING LABOR OPERATION ON SERVICE PART RO: "*****", RPR: "**" (ELIGIBLE FOR DLR SELF-APVL) WHY? Labor operation overlaps with a labor operation on another service part repair. Using the ACES II Inquiry Screen, check to see if this repair has been submitted and paid already (this may be a duplicate submission). Remove duplicate labor operation, if necessary. Use dealer self-approval DDDR1, if appropriate. E-10 ACES II Error Code Guide

"I" Type Error Codes I001 FIELD SERVICE ACTION "******" IS STILL OPEN; THIS RELATED-DAMAGE REPAIR CANNOT BE PAID UNTIL THE FIELD SERVICE ACTION CLOSES WHY? A related-damage repair has been submitted before the FSA has been performed or the FSA repair is paid. Resubmit the related-damage repair after the FSA repair is paid. I002 (FSA) WAS CLOSED BY DEALER: (USA/*****/) ON: (**/**/****) ON RO: "******". CONTACT THE SSSC FOR INSTRUCTIONS (FORD/LM DEALERS) WHY? The repair submitted was previously paid and the FSA is closed. Check OASIS to see if the FSA is reported open on the date of repair. A copy showing the program was open when the vehicle comes in for service will be required. If the FSA was closed by your P&A code, the claim needs to be deleted. If the FSA was closed by another P&A code, contact the Special Service Support Center 1-800-325-5621. I004 FIELD SERVICE ACTION "******" HAS EXPIRED OR HAS BEEN SUPERSEDED WHY: The repair date is after the expiration (or superseded) date of the FSA. Check the FSA Announcement letter for details. Check the date of repair for entry error. Delete the repair as the FSA is not longer reimbursable. I010 REPAIR REQUIRES PARTS, LABOR AND/OR MISCELLANEOUS EXPENSE CODE ENTRIES WHY? The repair has been submitted without details necessary for reimbursement. Refer to the FSA Announcement letter for details and resubmit the repair with appropriate parts, labor, misc. entries. I034 - VIN IS NOT IDENTIFIED FOR THIS FIELD SERVICE ACTION WHY? VIN is not eligible for FSA or Customer Satisfaction program. Refer to the FSA Announcement letter for details. Contact the Special Service Support Center on 1-800-325-5621 for instructions. I035 - FIELD SERVICE ACTION "******" DOES NOT EXIST WHY? ACES II does not recognize the FSA number entered. Check the program code for entry error. Refer to the FSA Announcement letter for details. ACES II Error Code Guide E-11

"J" Type Error Codes J004 - CLAIM TOTAL NET REPAIR AMOUNT IS LESS THAN ZERO WHY? The net total amount of the repair calculates to a negative amount. Verify parts, labor, and miscellaneous entries and resubmit. J007 - MISCELLANEOUS EXPENSE CODE "******" NEEDS A PART OR LABOR ENTRY WHY? The miscellaneous expense code identified in the message needs a part or labor operation entry. For example, miscellaneous expense code "TOW" cannot be submitted alone. It requires a part or labor entry. Resubmit the repair with an appropriate part or labor entry. E-12 ACES II Error Code Guide

"K" Type Error Codes K001 - DEALER CODE: (USA/*****/) MAY NOT BE USED FOR PROGRAM CODE: "******" WHY? Your dealer code is not eligible to be used for the program code in the return message. If you agree your dealer code is not eligible for the program code, delete the repair. If you think there has been a mistake regarding your dealer code with the program code, contact with Warranty Assistance Team. K005 PART IS NOT VALID FOR PROGRAM CODE: "******" WHY? A part on the repair is not eligible for the submitted program code. Refer to the original source of information for the program code and resubmit the repair with the correct part. K006 "******" IS NOT A VALID CAUSAL PART FOR PROGRAM CODE: "******" WHY? The entered causal part cannot be used for the submitted program code. Refer to the original source of information for the program code and resubmit the repair with the correct causal part. K008 PART NUMBER IS INCORRECT FOR LABOR OPERATION SUBMITTED WHY? The part number and labor operation on the repair are invalid when used together. Refer to the original source of information and resubmit the repair with the correct part number for the labor operation submitted. NOTE: This message will occur along with K012. This claim is most likely a FSA, so refer to the FSA Announcement letter for the parts allowed with the labor operation submitted. K012 LABOR OPERATION IS INCORRECT FOR PART NUMBER SUBMITTED WHY? The labor operation and part number on the repair are invalid when used together. Refer to the original source of information and resubmit the repair with the correct labor operation for the part number submitted. NOTE: This message will occur along with K008. This claim is most likely a FSA, so refer to the FSA Announcement letter for the labor operations allowed with the part number submitted. K015 SERVICE PART EXCEEDS WARRANTY PERIOD FOR PROGRAM CODE: "*****" WHY? The part requested has exceeded the allowable time period for Service Part Warranty. Check the date of repair for entry error. If part exceeds service part time period, check to see if the vehicle still has new vehicle warranty (i.e., Bumper-to-Bumper coverage). K016 - THE APPROVAL CODE IS INVALID OR MISSING WHY? The program code entered requires a valid approval code. It is either missing or invalid. Resubmit the repair with the missing approval code. Resubmit the repair with a valid approval code. For example, an approval code required for an ESP repair must begin with an "E". ACES II Error Code Guide E-13

K021 VEHICLE WITH CANCELLED OR SPECIAL WARRANTY IS NOT ELIGIBLE FOR PROGRAM CODE "*****"; CHECK OASIS FOR WARRANTY COVERAGE ELIGIBILITY WHY? The vehicle's warranty is cancelled or not eligible for the program code submitted. Check OASIS for information on vehicle warranty coverage eligibility. Ford will cancel the New Vehicle Limited Warranty on any vehicle that has ever been labeled or branded as "dismantled", "fire", "flood", "junk", "reconstructed", or "salvaged", or that has been determined to be a "total loss" by an insurance company Ford will also cancel warranty on any vehicle branded with true mileage unknown or vehicles that have exceeded mechanical limits. K024 - THE TOTAL MISCELLANEOUS EXPENSE AMOUNT OF $(00.00) IS INVALID FOR PROGRAM CODE: "*****" WHY? The total miscellaneous amount is invalid for the program code. Check all miscellaneous amounts for entry error. Check original source of information for limitations on miscellaneous expense amount. K029 - THE VEHICLE LINE IS INVALID FOR THIS PROGRAM CODE WHY? The VIN entered is not eligible for the program code on the repair. Check the program code for entry error. Check original source of information for vehicle line eligibility. K031 MISCELLANEOUS EXPENSE CODE NOT ALLOWED FOR PROGRAM CODE "*****" WHY? The miscellaneous expense code on the repair is not reimbursable for the program code Check the program code for entry error. Check the original source of information for claim entry instructions. Delete miscellaneous expense code from repair. K032 - "** IS AN IMPROPER CONDITION CODE FOR PROGRAM CODE: "*****" WHY? The condition code on the repair is not correct for the program code. Check the program code for entry error. Check the condition code for entry error. Check the original source of information for claim entry instructions. Resubmit the repair with the proper condition code. K046 - THE NUMBER OF LABOR OPERATIONS IS EXCEEDED FOR PROGRAM CODE: "*****" WHY? There are limitations for the number of labor operations. Check the program code for entry error. Check the original source of information for claim entry instructions. Remove the labor operation(s) not reimbursable for the program code. K050 - $000.00 IS AN INVALID PART TOTAL FOR PROGRAM CODE: "*****" WHY? There are limitations on the part total amount. Check the program code for entry error. Check the original source of information for claim entry instructions. Check the parts and part quantities entered. E-14 ACES II Error Code Guide

Resubmit with revision. K053 - $000.00 IS AN INVALID CLAIM TOTAL FOR PROGRAM CODE: "*****" WHY? There are limitations on the claim total amount. Check the program code for entry error. Check the original source of information for claim entry instructions. Check the parts/labor/miscellaneous expense entries for entry error. Resubmit with revision. K055 **/**/**** IS AN IMPROPER REPAIR DATE FOR PROGRAM CODE: "*****" WHY? The date of the repair is incorrect for the program code. Check the program code for entry error. Check the repair date for entry error. Check the original source of information for claim entry instructions. Resubmit with revision K056 "******" IS AN INVALID CAUSAL PART FOR PROGRAM CODE: "*****" WHY? The causal part number is improper for the repair. Check the program code for entry error. Check the causal part number for entry error. Check the original source of information for claim entry instructions. Resubmit with revision K058 - VEHICLE IS NOT VALID FOR PROGRAM CODE: "*****" WHY? The vehicle does not apply for the program code. Check the program code for entry error. Check the VIN for entry error. Check the original source of information for claim instructions. Resubmit with revision. K062 **** IS AN INVALID MODEL YEAR FOR PROGRAM CODE: "*****" WHY? The vehicle model year does not apply for the program code. Check the program code for entry error. Check the original source of information for claim instructions. Resubmit with revision. K063 **/**/**** IS AN INVALID REPAIR DATE FOR THE PROGRAM CODE WHY? The repair date does not apply for the program code submitted. Check the repair date for entry error. Check the original source of information for claim instructions. Resubmit with revision. K066 - ODOMETER READING (******) IS NOT WITHIN THE LIMITS FOR PROGRAM CODE: "*****" ACES II Error Code Guide E-15

WHY? The miles/kilometers entered on the repair are outside the limits for the program code submitted Check the odometer reading for entry error. Check the original source of information for claim instructions. Resubmit with revision. K069 - THE TOTAL LABOR AMOUNT OF ($0000.00) IS INVALID FOR PROGRAM CODE: "*****" WHY? The total labor amount of the repair is outside the limits for the program code submitted. Check each labor operation entered for entry error. Check the original source of information for claim instructions. Resubmit with revision. K076 - A LABOR OPERATION(S) IS REQUIRED FOR PROGRAM CODE: "*****" WHY? The program code requires specific labor operation(s). Check the original source of information for claim instructions. Resubmit with required labor operation(s). K081 - A FULL PART NUMBER(S) IS REQUIRED FOR PROGRAM CODE: "*****" WHY? The program code requires a particular full part number(s). Check each of the part numbers entered for entry error. Check the original source of information for claim instructions. Resubmit with revision. K082 - A BASE PART NUMBER IS REQUIRED FOR PROGRAM CODE: "*****" WHY? The program code requires a particular part number. ACES II is looking for a specific base part number. Check each of the part numbers entered for entry error. Check the original source of information for claim instructions. Resubmit with revision. K088 "***" IS AN INVALID CUSTOMER CONCERN CODE FOR PROGRAM CODE: "*****" WHY? The program code requires a particular customer concern code. Check the customer concern code for entry error. Check the original source of information for claim instructions. Resubmit with revision. K103 - CUSTOMER PARTICIPATION OF $000.00 IS REQUIRED FOR PROGRAM CODE: "******" WHY? A customer participation amount is missing from the repair. Check the program code for entry error. Check the original source of information for claim instructions. Enter the appropriate customer participation amount and resubmit. K110 - THIS REPAIR EXCEEDS THE NUMBER OF PARTS ALLOWED E-16 ACES II Error Code Guide

WHY? The program code allows a certain number of parts necessary to complete the repair. The repair, as submitted, has more parts than allowed. Check each part numbers entered for entry error. Check the original source of information for claim instructions. Resubmit with revision. K202 - THE CAUSAL PART HAS NO COVERAGE UNDER WARRANTY OR PROGRAM CODE: ******" WHY? The part number identified as causal is not covered under warranty or the program code submitted. Check the causal part for entry error. Check the program code for entry error. Check to see that the causal part number identified is reimbursable under warranty or for the program code submitted. For example, body panel part number for Corrosion (S36) coverage. Resubmit with revision or delete the repair. K203 THE VEHICLE HAS NO COVERAGE UNDER WARRANTY OR PROGRAM CODE: "*****" WHY? No coverage is found for this vehicle under warranty or the program code submitted. Check the VIN for entry error. Check the program code for entry error. Check OASIS printout for warranty start date. Resubmit with revision or delete the repair. K206 - BASED UPON THE CAUSAL PART, THIS REPAIR IS BEYOND TIME AND/OR DISTANCE WHY? No new vehicle warranty is found for the causal part for the time/distance on the repair. Check the causal part for entry error. Check the repair date for entry error. Check the odometer reading for entry error. Check the Parts Coverage Directory for applicable part coverage. Resubmit with revision or delete the repair. K207 - VEHICLE IS BEYOND TIME AND/OR DISTANCE WHY? No new vehicle warranty is found for the vehicle at this time and/or distance. Check the VIN for entry error. Check the repair date for entry error. Check the odometer reading for entry error. Check OASIS printout for Warranty Start Date. Resubmit with revision or delete the repair. K212 - VEHICLE WARRANTY CANCELLED; SEE OASIS PRINTOUT FOR DESCRIPTION WHY? Coverage (total or partial) has been cancelled for this vehicle. Check the VIN for entry error. Check OASIS printout for description of the cancellation (i.e., T1). Resubmit with revision or delete the repair. ACES II Error Code Guide E-17

K213 - COVERAGE IN EFFECT IS "******"; REPAIR IS NOT ELIGIBLE FOR WARRANTY OR PROGRAM CODE: "*****" WHY? The repair is eligible for coverage that is different than what was submitted. Either insert the proper program code or remove the program code to allow the preferred coverage. K226 THE REPAIR DATE IS BEFORE THE PRODUCTION DATE OF THE VEHICLE WHY? The repair date entered on the repair is "before" the date the vehicle was built. Check the repair date for entry error. Check that VIN for entry error. Resubmit with revision. K235 - ENTER A FLEET PO NUMBER; CONTACT FLEET BECAUSE REPAIR AMOUNT EXCEEDS THE LIMIT SHOWN ON OASIS PRINTOUT WHY? The repair exceeds the driver's credit limit. Check OASIS to verify the repair limit. If the claim total is over the amount indicated on the OASIS printout, contact the fleet for authorization. Once approved by the fleet, enter the Fleet P.O. Number on the claim in the "Fleet PO" field. K236 - VEHICLE IS NOT ELIGIBLE FOR WARRANTY OR THE PROGRAM CODE SUBMITTED. COVERAGE IN EFFECT IS "******" WHY? The vehicle may have other coverage instead of the way the repair was submitted. For example: A claim submitted with program code ESP will be returned if the vehicle still has New Vehicle Warranty. Another example is when a repair is submitted as AWA (P18) while the vehicle has New Vehicle Warranty or ESP coverage. Check the months in service and mileage at the time of the repair. Check OASIS to see if the vehicle warranty has been cancelled. Check the coverage for the causal part (refer to the Parts Coverage Directory) or OASIS for ESP. Resubmit with corrected program code or remove the program code to allow ACES II to select the preferred warranty coverage. NOTE: Contact the Warranty Assistance team should a repair not be accepted as entered under these scenarios: AWA repair with ESP coverage found owner's name is not the same as shown on OASIS. ESP or AWA repair with Emissions coverage found based upon the vehicle registration the emissions coverage does not apply. K240 - TAX IS CALCULATED AT $00.00 OR 0.0%; THE AMOUNT ENTERED ($00.00) IS MORE THAN THE REIMBURSEMENT PERCENTAGE ON FILE WHY? Ford is calculating the amount of tax reimbursement at a different percentage than the entered amount. Check miscellaneous expense code "TAX" for entry error. Check that tax is applied correctly; for example, some states reimburse tax for parts only, for labor only, or parts and labor. (For example, North Carolina allows tax reimbursement on parts only not markup.) Resubmit with revision. NOTE: Refer to the ESP Program Manual for information on Sales/Use Tax. E-18 ACES II Error Code Guide

NOTE: The percentage display is not complete. For example, 6.75% tax rate is displayed as 0.06% (the 75 is truncated). K242 - REPAIR IS NOT ELIGIBLE FOR TAX REIMBURSEMENT WHY? Miscellaneous expense code "TAX" is entered on a claim type where tax is not reimbursable. Check the program code entered is eligible for tax reimbursement. Warranty repairs are not eligible for tax reimbursement. Resubmit with proper program code or without miscellaneous expense code "TAX". NOTE: If your repair includes miscellaneous expense code "TAX", you will receive this message in conjunction with other messages when ESP coverage is not found. K245 - TOTAL AMOUNT FOR MISCELLANEOUS EXPENSE "LOANER" IS MORE THAN THE DAYS TIMES THE RATE WHY? The total amount for miscellaneous expense loaner is incorrect. Rental reimbursement is up to $28 per day ($35 for Lincoln). The total is more than the allowable rate times the days entered on the repair. K246 - DAILY LOANER RATE OF "00.00" IS MORE THAN THE RATE ALLOWED FOR "******" COVERAGE WHY? Based upon the number of days and the total on the repair, the calculated rate is more than $28 per day ($35 for Lincoln) Check the number of days or the total amount for LOANER entered on the repair. Revise the entry and resubmit. K247 - LOANER EXPENSE INELIGIBLE FOR "******" COVERAGE WHY? Rental coverage is not available for this repair. Check OASIS to validate the customer has ESP coverage with rental benefits. Verify the causal part on the repair is a covered ESP component. Unless the causal part is covered by ESP at the time of repair, the following program/warranties are not eligible for ESP rental reimbursement: 5 year/50,000 mile Emissions Warranty beyond New Vehicle Limited Warranty Corrosion Warranty 12 months/12,000 mile Parts Warranty beyond New Vehicle Limited Warranty After-warranty assistance Lifetime Service Guarantee repairs 12 months/12,000 mile Reacquired Vehicle Warranty NOTE: Refer to the ESP Operating Guide for complete Rental Reimbursement Guidelines K248 NUMBER OF LOANER DAYS EXCEEDS THE DAYS ALLOWED FOR "******" AND "******" COVERAGES WHY? Too many days are claimed when the customer has two active ESP contracts. Verify the number of rental days allowed. For example, 15 rental days from: Certified Pre-Owned Contract (allows 5 days); and PremiumCare Contract (allows 10 days). NOTE: The customer is eligible for a maximum of 10 rental days; not the sum of both contracts (15 days). ACES II Error Code Guide E-19

K250 - NUMBER OF LOANER DAYS EXCEEDS LIMIT FOR "******" COVERAGE WHY? Entered LOANER days is more than allowed for the covered repair. Adjust the number of days to the number of rental days allowed and resubmit. K251 "******" COVERAGE DOES NOT ALLOW REIMBURESEMENT FOR TOWING WHY? The coverage identified does not allow miscellaneous expense code "TOW". Remove the miscellaneous expense code and resubmit. K254 - NO EXTENDED SERVICE CONTRACT IN EFFECT **OR** THE CAUSAL PART IS NOT A COVERED PART UNDER THE CONTRACT WHY? No ESP contract was found OR the causal part is not covered by ESP. Check the VIN for entry error. Check OASIS to determine if the customer's contract is expired, inactive, cancelled or pending. Check OASIS to determine if the causal part on the repair is a covered part under the customer's contract. K255 - SERVICE PART DATE IS MISSING WHY? The "SrvcPrtDt" field on the claim is blank. Enter the date of installation or sale from the Reference RO Number and re-submit the repair. K329 - THE NUMBER OF SCHEDULED MAINTENANCE VISITS AVAILABLE HAS EXPIRED WHY? The customer has used all maintenance visits allowed under their maintenance contract. Maintenance is no longer reimbursable; delete the repair. E-20 ACES II Error Code Guide

"L" Type Error Codes L002 - THE APPROVAL CODE ENTERED IS INVALID (MOST LIKEY THE 1ST THREE CHARACTERS). THE ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The approval code entered is not recognized. Check the approval code for entry error (check for alpha "O" entered instead of "0" zero). Contact the issuing activity to verify the code provided. L003 "*****" IS AN INVALID DEALER SELF-APPROVAL CODE WHY? The dealer self-approval code entered is not recognized. Check the approval code for entry error. Make correction and resubmit the repair. Check the Warranty & Policy Manual for list of valid Dealer Self-Approval Codes. L004 "*****" IS AN INVALID APPROVAL CODE. THE ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The approval code entered is not recognized. Check the approval code for entry error (check for alpha "O" entered instead of "0" zero) Contact the issuing activity to verify the code provided. L006 - APPROVAL CODE "*****" WAS CREATED FOR A CLAIM TOTAL LESS THEN THE AMOUNT ENTERED. ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The claim total exceeds the total amount approved. Check the approval code for entry error. If the claim total has changed, the issuing activity must be re-contacted. L007 - APPROVAL CODE "*****" WAS CREATED FOR A CLAIM TOTAL LESS THEN THE AMOUNT ENTERED. ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The claim total exceeds the total amount approved. Check the approval code for entry error. If the claim total has changed, the issuing activity must be re-contacted. L011 - A PRIOR APPROVAL CODE IS REQUIRED FOR THIS CLAIM/REPAIR WHY? The prior approval code is missing. Check to see if the approval code was missed upon claim entry; re-enter with approval code. Refer to the Warranty & Policy Manual for the situations were prior authorization is required. L034 - ESP PRIOR APPROVAL IS REQUIRED FOR USED VEHICLE REPAIR WHY? The prior approval code is missing. Check to see if the approval code was missing upon claim entry, re-enter with approval code. Refer to the ESP Program Manual for situations were a prior approval is necessary for used vehicle contracts. ACES II Error Code Guide E-21

L202 THE 2 ND APPROVAL CODE ENTERED IS INVALID (MOST LIKEY THE 1ST THREE CHARACTERS). THE ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The approval code entered is not recognized. Check the 2nd approval code for entry error (check for alpha "O" entered instead of "0" zero). Contact the issuing activity to verify the code provided. L203 "*****" IS AN INVALID SELF-APPROVAL CODE (APPROVAL 2) WHY? The dealer self-approval code entered is not recognized Check the 2 nd approval code for entry error. See the Warranty & Policy Manual for Dealer Self Approval Guidelines and the ACES II User's Guide for claiming instructions. Make correction and resubmit the repair. L204 "*****" IS AN INVALID APPROVAL CODE (APPROVAL 2). THE ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The 2 ND approval code entered is not recognized. Check the 2 ND approval code for entry error (check for alpha "O" entered instead of "0" zero). Contact the issuing activity to verify the code provided. L206 APPROVAL CODE 2 "*****" WAS CREATED FOR A CLAIM TOTAL LESS THAN THE AMOUNT ENTERED. ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The claim total exceeds the total amount approved. Check the 2 nd approval code for entry error. If the claim total has changed, the issuing activity must be re-contacted. L207 APPROVAL CODE 2 "*****" WAS CREATED FOR A CLAIM TOTAL LESS THAN THE AMOUNT ENTERED. ISSUING ACTIVITY MAY NEED TO BE RECONTACTED WHY? The claim total exceeds the total amount approved. Check the 2 nd approval code for entry error. If the claim total has changed, the issuing activity must be re-contacted. L316 FOR REPAIR DATE, DEALERSHIP IS NOT SHOP COMPETENT IN PRIMARY STST SPECIALTY OR NO TECHNICIAN IS TRAINED FOR LABOR OPERATION "******" WHY? The labor operation(s) on the repair requires either dealership Shop Competency or a trained technician. A technician ID is required once for each repair. The ID must be the last four digits of the social security number of the REPAIRING technician who must also be trained and certified in STARS2 to perform the repair. If missing, enter the proper tech ID and resubmit. L320 - "*****" IS AN INVALID BATTERY APPROVAL CODE WHY? The approval code on the claim must come from a battery tester. If your dealership uses the Micro 490 or 590 tester, the code will begin with the letter "H". If your dealership uses the GR1-190 tester, the code will begin with the letter "X". Obtain the correct battery tester code and resubmit the repair. E-22 ACES II Error Code Guide

"NA" Type Error Codes NA00 - RELATED DAMAGE NOT ALLOWED. SEE DEALER LETTER IF ALLOWED WITH PROPER APPROVAL CODE WHY? The "DmgFl" field on the repair includes "Y" and related damage repairs are not reimbursable for Field Service Action (FSA) or Customer Satisfaction Program (CSP). Review dealer program letter for instructions regarding related damage repairs. Contact the Special Service Support Center at 800-325-5621 for instructions. NA01 - MOTORCRAFT NEW OR REMANUFACTURED PARTS ARE REQUIRED FOR ESP REPAIR; IF NOT AVAILABLE, CONTACT ESP FOR PRIOR APPROVAL WHY? An incorrect part number has been entered. Delete the Ford Service Part Number. Replace it with the Motorcraft Preferred Part. Prior approval is available should a part number be unavailable. Use the WEPA System or call 800-321-7790 for prior approval. NA04 - OVER-THE-COUNTER ENGINE/TRANSMISSION ASSEMBLY REPLACEMENT REQUIRES TECHNICAL SERVICE HOTLINE APPROVAL CODE WHY? The repair is submitted without required approval code from the Technical Hotline. Enter the missing prior approval code and resubmit. NOTE: All gasoline, diesel engine, and automatic transmission assembly replacements under the New Vehicle Limited Warranty, Service Parts Warranty, and After Warranty Assistance will require prior approval from the Ford Technical Service Hotline 800-826-4694. NA18 - TIME OR MILEAGE LIMIT IS EXCEEDED FOR 02M01 WHY? Based upon the time in service or mileage, the vehicle is no longer eligible for Customer Satisfaction Program 02M01. Check entered distance or time in service for entry error. If the vehicle's odometer reading is more than 74,000 miles or the time in service is more than 5 years (6 years for Lincoln), the repair is no longer reimbursable under the 02M01 Program. NA21 - MISCELLANEOUS EXPENSE CODE "ADMIN" IS NOT REIMBURSABLE WHY? Miscellaneous expense code "ADMIN" is not allowed. Unless the repair is a Field Service Action or Customer Satisfaction Program and unless the reimbursement is to refund a customer, "ADMIN" is not allowed. Remove "ADMIN" and resubmit. NA22 - MISCELLANEOUS EXPENSE CODE "ADMIN" CANNOT EXCEED 0.2 HOURS WHY? More than 0.2 hours is entered on the repair for miscellaneous expense code "ADMIN". Check the hours for entry error. Resubmit repair with 0.2 hours. NA23 TIRE/WHEEL PROGRAM CLAIMS REQUIRE CAUSAL PART "TCARE"; RESUBMIT REPAIR WITH PROPER CAUSAL PART Why: The causal part submitted is incorrect. Resubmit the repair with causal part "TCARE". Refer to the ACES II User's Manual for instructions for submitting TireCARE claims. ACES II Error Code Guide E-23

NA24 LABOR OPERATION "TIRELABOR" IS VALID ONLY WHEN SUBMITTING A REPAIR UNDER THE ESP TIRE/WHEEL PROGRAM WHY? Labor operation "TIRELABOR" is not allowed for this repair Replace labor operation "TIRELABOR" with the proper labor operation and resubmit. Refer to the ACES II User's Manual for instructions for submitting TireCARE claims. NA25 ALL TIRECARE CLAIMS THAT EXCEED $50 REQUIRE AN APPROVAL CODE FROM ESP (800-321-7790) WHY? The repair was submitted without the required approval code from ESP. All repairs over $50 or a repair where a tire or wheel is replaced requires approval from ESP. If the approval code entry was left off, enter the code and resubmit. Contact 800-321- 7790 to request an ESP approval code. Refer to the ACES II User's Manual for instructions for submitting TireCARE claims. NA26 RESUBMIT THE REPAIR WITHOUT THE TIRE PART NUMBER. ENTER TIRE / AND OR WHEEL COSTS ON THE SAME LINE AS "TCARE" WHY? A tire part number has been entered on the repair. Remove the tire part number. Enter total tire and/or wheel costs on the same line as the causal part, "TCARE". Refer to the ACES II User's Manual for instructions for submitting TireCARE claims. NA27 THE ONLY LABOR OPERATION ALLOWED FOR THE TIRE/WHEEL PROGRAM IS "TIRELABOR" WHY? More than one labor operation has been submitted. Remove all labor operations on the repair except "TIRELABOR". Refer to the ACES II User's Manual for instructions for submitting TireCARE claims. NA28 - A TIRE DOT CODE IS REQUIRED. IF THE WHEEL IS THE REPLACED PART, ENTER "NOCODE" IN THE DTC FIELD ON THE CLAIM FORM WHY? The required DOT code is missing The MIL ON field MUST be set to "N" When entering DOT codes, do not precede the code with "DOT" Enter each individual DOT CODE (without spaces) in the appropriate fields. o DOT codes from the NEW (replacement) tire(s) should be entered in the "Powertrain" DTC o fields. DOT codes from the OLD (replaced) tire(s) should be entered in the DTC fields beginning with "Body", then "Chassis" and "Undefined", if needed NOTE: If replacing a wheel only, enter "NOCODE" as the DOT code on the DTC screen. Refer to the ACES II User's Manual for instructions for submitting TireCARE claims. NA34 - LABOR OPERATION(S) FOR BASE PART "6007" ARE IMPROPER WHY? One or more labor operations are incorrect when the complete engine assembly is replaced. The operations represent a repair not a replacement OR replacement of a short or bare block assembly. Remove labor operation 6007A1, or 6007A2, or 6007A4. NA35 - LABOR OPERATION(S) FOR BASE PART "6006" ARE IMPROPER E-24 ACES II Error Code Guide