SERVICE SUPPORT SATISFACTION Customer Support Newsletter Customer First Dec. 2011 Issue 11 Heli-Expo 2012 in Dallas, Texas Heli-Expo 2012 will be held at the Dallas Convention Center. Like every year, we have a lot planned and are excited for the show. In addition to our product showcases and events, we will also be holding a variety of informative sessions on our booth and throughout the convention center. These sessions will introduce new initiatives and developments at American Eurocopter and will include Keycopter training classes, a Keycopter user seminar, the introduction of online technical publications, and much more. Email updates for the specific sessions will be sent out and more information will be come in our January Customer Support Newsletter. The American Eurocopter booth is #1917 and we look forward to seeing you at the show! IBF Update - EC120, AS350 & EC130 FDC/Aerofilter recently announced an increase in the service life of its inlet barrier filter (IBF) elements for the EC120, AS350 and EC130 to 4500 hours, with no limitation on the number of cleanings. In addition, the recommended service interval has been increased to 300 hours. The FAA also recently approved a revision to the flight manual supplement for the FDC/Aerofilter s EC120 IBF, allowing operation of EC120s equipped with this IBF in accordance with the performance sections of the basic rotorcraft flight manual as long as the aircraft passes the basic flight manual engine health checks. This change eliminates the hover ceiling, rate of climb, and gross weight penalties previously imposed on FDC/Aerofilter IBF-equipped EC120s. Meanwhile, Donaldson Aerospace & Defense has obtained FAA approval for the use of its IBF system on the new AS350 B3e, which is equipped with the high performance Turbomeca Arriel 2D engine. The AS350 B3e has been added to Donaldson s existing Supplemental Type Certificate (STC) for both single hydraulic (PN#112005-101) and dual hydraulic (PN#121001-101) AS350 B3es. New Aerial Cleaning System STC d for AS350/AS355 Simplex Aerospace has received FAA STC approval for a new powerline insulator and windmill cleaning system for the AS350 and AS355. The system utilizes a 180- gallon water tank for extended on-station operation, and an extended spray nozzle boom for increased mission effectiveness. The system also features a power-assisted operator control, for reduced operator fatigue. offer dedicated training for the use of this optional equipment, the duration of the course which can be performed at the operator s location being between five and seven days. Further information can be obtained from www.usaairmobile.com. Simplex has partnered with US Airmobile Inc. to 1
AEC Attends EC145 Mercedes-Benz Event American Eurocopter representatives and customers participated in an EC145 Mercedes-Benz customer event held at Eurocopter Deutschland in Donauworth, Germany earlier this month. The event, attended by operators from across the globe, provided an opportunity to see the first production example of this new corporate/vip configuration for the EC145 family, developed in partnership with Mercedes-Benz. cabin and cockpit is finished with color coordinated leather trimmings. For more details on the EC145 Mercedes-Benz Style, please contact your local American Eurocopter Regional Marketing Manager. The EC145 Mercedes-Benz Style configuration includes unique external styling features, including new landing gear fairings and a reprofiled nose, and introduces a bespoke reconfigurable interior for between four and eight passengers. The Mercedes- Benz cabin includes customized seats, cabinets, flooring and lighting, plus a glass cabin/cockpit partition and a range of entertainment systems. Additional dedicated storage is provided in the clamshell door-accessed baggage area, and the Happy Holidays from American Eurocopter Happy Holidays from all of us at American Eurocopter! We would like to remind you that our facilities will be closed from December 23, 2011 through January 2, 2012. Our AOG department will continue to support your AOG requests, and we can be reached 24/7 at aog@eurocopterusa.com or (800) 267-8371 [(1-800-Copter 1)]. our Keycopter portal for all order types, but we will only ship AOG orders. If you have any questions or concerns, please contact us at Spares@eurocopterusa.com or (972) 772-7371 [972-Spares-1]. Again, we wish you all safe and happy holidays! During this period you can continue to use 2
SERVICE BULLETINS & SERVICE LETTERS - November 2011 EC120 SB 32-006 LANDING GEAR - Replacement of the landing gear rear attachment clamp EC130 IN 2375-I-00 IN 2375-I-00 EC 130 - MSM Revision 000 - Incorrect references to Work Cards IN 2377-I-67 ROTOR FLIGHT CONTROLS - Roll channel lever under the transmission deck Interchanged installation of the roll channel levers EC135 SIN 2379-S-85 OPTIONAL EQUIPMENT External Mounted Hoist System - Notes on the installation of the external mounted hoist system PN 44307-480, 44307-480- 1, 44307-480-2, 44301-420 and 44301-423 ASB EC13585A-029 Optional Equipment Cargo Hook Visual inspection of cargo hook fittings and of forward and aft mount of the cargo hook beam for cracks EC145 SIN 2379-S-85 OPTIONAL EQUIPMENT External Mounted Hoist System - Notes on the installation of the external mounted hoist system PN 44307-480, 44307-480- 1, 44307-480-2, 44301-420 and 44301-423 AS365 SB 11.00.02 PLACARDS AND MARKINGS - Basic and optional marking evol IN 2359-I-00 GENERAL - OPEN DVD - SAMDOC tool upgrade IN 2374-I-63 MAIN ROTOR DRIVE - MGB SUSPENSION BARS Presence of metallic noise after replacement of the Araldite plug AS332 SB 05.00.80 Rev 1 EQUIPMENT AND FURNISHINGS - Interference between the electrical power supply harness of the hoist cable cutter squib and the hoist fairing SB 05.00.90 TIME LIMITS - MAINTENANCE CHECKS - Changes to the maintenance intervals of transformerrectifiers MP/N 684-1009-200 SB 25.02.42 EQUIPMENT AND FURNISHINGS - Emergency floatation gear - Check of the installation of the frangible disk of the pushbutton of the firing control unit SB 76.00.05 Rev 1- ENGINE CONTROLS - Strong wind start inhibition system improvement IN 2359-I-00 GENERAL - OPEN DVD - SAMDOC tool upgrade IN 2338-I-25 Rev 1 - EQUIPMENT AND FURNISHINGS - CAS- TORING LOCK INDICATING FLAG Untimely deployment of the emergency flotation gear EC225 SB 53-019 Rev 1 FUSELAGE - Sliding cowling opening/ closing detection reliability improvement SB 53-024 FUSELAGE - Installation of a cut-off connector 651VC SB 65-002 TAIL ROTOR DRIVE - Intermediate Gearbox Check of the tightness of the Intermediate Gearbox (IGB) oil filler cap IN 2362-I-34 NAVIGATION - CMA9000 Navigation Computers, Operating software V300 Navigation data display anomaly BO105 IN 2370-I-24 ELECTRICAL POWER - Modification of the starter/generators i.a.w. ASB BO 105-90-103, SB BO 105-90-104 or TI BO 105-90-1 BO105LS IN 2370-I-24 ELECTRICAL POWER - Modification of the starter/generators i.a.w. ASB BO 105-90-103, SB BO 105-90-104 or TI BO 105-90-1 BK117 3
Creating A Quote in Keycopter Step 1: Click on the E-Spares tab -> select the E-Ordering option. Step 2: Key in the a part number under the Search Product tab -> Click Go. Step 5: Click on the Save button. *Note: If you have selected a part number that has a Technical Inquiry or Price TBD, continue with the quote process (See Step 8). Step 3: Once the search results appear, click on the shopping basket icon to add the part number to the shopping basket. Repeat this process until you have added all part numbers needed for the quote. Step 6: A confirmation box will appear; click on the OK button to confirm. Step 7: The quote number will appear on the Confirmation of Receipt. Step 4: Slide the stroll bar down to select the To quotation button. This will convert your shopping basket into a Quote (RFQ). 4
Creating A Quote in Keycopter (Cont d) Step 8: If you have a part number that has a Technical Inquiry or Price TBD on your quote, send an email with the quote number to Spares at spares@eurocopterusa.com requesting that they update your quote. They will update and notify you that your quote has been updated. Step 10: Locate the Quote number and click to view the changes and order directly from the updated quote. Please do not hesitate to contact Keycopter Support if you need help with this process. Thank you, Step 9: Once you have received notification from Spares that your quote has been updated, you can go to E-Spares -> E-Ordering and click on Order from a Quotation to view the changes. Keycopter Support Supply Services Group American Eurocopter 2701 Forum Drive Grand Prairie, TX 75052 keycopter.support@eurocopterusa.com Toll Free 1-877-9-COPTER (1-877-926-7837) Fax 972-641-3775 AOG Fax 972-641-3661 AOG Email: AOG@EurocopterUSA.com Want to order online? Please visit us at: http://www.eurocopter.com/w1/keycopter/keycopter.htm 5