Florida s Turnpike Enterprise. Incident Management Program for All Levels & Specialty Towing & Roadside Repair (STARR)

Transcription

1 Florida s Turnpike Enterprise Incident Management Program for All Levels & Specialty Towing & Roadside Repair (STARR)

2 Florida s Turnpike System Largest Toll System in Florida 460 Centerline Miles 2 Million Customers Daily Over $600M Annual Gross Revenues Florida Department of Transportation 100% User-Financed Toll Revenues, Bonds

3 The Critical Path Legislature creates the Enterprise Model Open Roads Policy drafted for Florida FHP and DOT sign off on 90 min. goal 1998: Road Ranger program 2002: Traffic Management Center 2004: Rapid Incident Scene Clearance (RISC) 2005: Road Ranger Focus on Quick Clearance 2009: Specialty Towing & Roadside Repair (STARR)

4 Turnpike Incident Management Incident Management Florida Highway Patrol (FHP) Road Rangers/State Farm Safety Patrol Rapid Incident Scene Clearance (RISC) Roadway Maintenance Emergency Response (MOT, Property Damage) HazMat Contracted Response Traffic Management Center

5 Traffic Management Center Turkey Lake Pompano FHP Lake Worth Dispatch Center

6 TMC Resources Two TMCs (Central/South FL): 560 CCCTV 62 Mainline Dynamic Message Signs 13 Toll Approach Dynamic Message Signs 41 Arterial Dynamic Message Signs 16 Highway Advisory Radio Transmitters 1,066 Vehicle Detection Readers Service Plaza Display Mainline DMS

7 TMC Highlights Full capabilities from either location (24/7) TMC staff in FHP Dispatch Center Operate CB Radio Advisory System Control Service Plaza Information Displays Dispatch Safety Patrol using AVL Tracking Property Damage Tracking and Notification Activate Silver, Amber and LEO alerts Provide information to 511 Statewide System

8 TMC Managed Incident Events

9 Road Ranger Safety Patrol

10 Road Ranger Safety Patrol 12 Vehicles on Patrol 24/7 Coverage in 5 Urban Counties Orlando Osceola, Orange South Florida Palm Beach, Broward, Miami-Dade Rural Zones - Service 7 days a week Mon Fri, Split Shifts Over 66,000 calls in FY 10

11 Road Ranger Safety Patrol Incident Response Focus and Goals Quick Clearance Training 800 MHz SLERS Radio System Automatic Vehicle Locator Vehicle Mix Pick-Up Truck Tow Capable Incident Response Truck

12 RAPID INCIDENT SCENE CLEARANCE

13 RISC EVENTS (Heavy-duty clearance equipment) (2) 50-ton Class C wreckers (at least one a rotator) and a support truck must arrive within 60 minutes after activation Roadway must be cleared within 90 minutes after Notice To Proceed is given Incentive bonuses (up to $3,500) if all milestones are met

14 How RISC Works yes, we work this fast RISC-MP97.wmv

15 RISC Statistics

16 Specialty Towing and Roadside Repair (STARR)

17 Specialty Towing & Roadside Repair (STARR) Program Need: Serve all levels of towing & roadside service 24/7 expedited response Skilled, trained staff Adequate equipment Partnership with Law Enforcement Safe, Quick Clearance goals

18 What is STARR? STARR is a towing program that: Wrecked vehicles from FHP crash scenes by zone dedicated, contracted towers FHP calls for repairs or towing for motorists Expedited committed response times Backs-up Road Rangers Tows and impounds vehicles after an FHP arrest Non-lane blocking commercial vehicle incidents Motor Club/AAA Calls Hurricane Evacuation Plan Wrecker Support

19 Specialty Towing & Roadside Repair (STARR) Program Insta-Tow Techniques 30-minute Maximum Response Required TMC Camera Activation with FHP approval Relocation or Tow Owner s request FHP impound/storage Performance Reviews Equipment and Training Customer satisfaction TMC and Responder input Permit Fees for Each Zone Turnpike monitors/approves customer rates

20 Specialty Towing & Roadside Repair (STARR) Program Advantages and components: An alternative to Rotation Requires national tow driver certification Strict response times & Open Roads requirements Includes Insta-Tow for expedited tow truck dispatch prior to trooper arrival

21 Specialty Towing & Roadside Repair (STARR) Program Light Duty Wreckers Medium Duty Wreckers Heavy Duty Wreckers

22 Specialty Towing & Roadside Repair (STARR) Program How it Works: RFP with competitive bidding used for selection Bidders establish own base response time FHP times used for response & lane clearance times Turnpike Mainline divided into 10 sectors Sectors range from 23 to 56 miles Each sector is awarded to a single vendor, no rotation Agreements are 1 year with up to 3 annual extensions Selected vendors develop their own deployment plan

23 What does it cost? Self-funded Motorists protected by paying fair/market rates Turnpike pays tower a set fee for gone on arrival (GOA) & motorists made their own arrangements (MOA) RFP process vendors propose their own annual permit fee Permit fee paid to agency quarterly Vendor establishes and agrees to their response time used for performance measuring Results & Performance driven

24 Started June 15, 2009 More than 11,500 FHP calls through November 2010 Quick-response commitments achieved an average of 86% of the time 95% STARR Performance Executive Summary 90% 86% 88% 87% 91% 90% 87% 87% 85% 84% 80% 75% 70% 73% 75% Jun/Jul Jul/Aug Sep OCT Nov Dec Jan'10 Feb Mar Apr May Jun Jul Aug Sep

25 STARR Performance Executive Summary Average response time program wide of 19 minutes, 12 seconds 29:05 24:53 21:45 14:24 21:49 20:12 20:01 19:40 19:21 19:31 19:31 18:53 18:02 Jun/JulJul/Aug Sep OCT Nov Dec Jan'10 Feb Mar Apr May Jun Jul Aug Sep

26 Specialty Towing & Roadside Repair (STARR) Program Key Aspects Commitment Administrative Responsibilities Performance Measure Evaluation/Forms Service Performance Comment Forms Customer Surveys Operator Qualifications Billing/Invoice Review Insta-Tow

27 Specialty Towing & Roadside Repair (STARR) Program More than $16 million in Congestion Delay Savings 2009 Lane Closure Durations All Incidents reduced by 3 minutes on Average Level 2 Incidents (mostly light-duty) reduced by 11 minutes

28 STARR in Action

29 STARR in Action

30 Incident Management is Safety Zero Fatalities is Goal Improve Safety for Incident Responders Improve Safety for FTE Motorists/Customers Scene Safety Reduce Incident Duration/Congestion with Safe, Quick Clearance Reduce Crashes Reduce Secondary crashes

31 Lane Closure Duration Lane closure duration time has improved nearly 20% since 2007

32 Turnpike Crash Data

33 Quick Clearance Goals Fatalities have decreased 37% since Fatality Totals

34 Florida s Turnpike Enterprise Incident Management Questions? Michael Washburn Florida s Turnpike Enterprise (954) michael.washburn@dot.state.fl.us