Doosan Elite PLUS. Elite Product Support PLUS Owning and Operating Solutions

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1 PLUS Owning and Operating Solutions

2 Contents Doosan s Customer Commitment...5 North American Parts Commitment Hour Parts Guarantee...6 Doosan REMAN... 7 Doosan Elite PLUS All-Makes Parts... 9 All-Makes Products Doosan Component Analysis Program...12 Doosan s GPS Program...14 Doosan Elite Assurance Warranty...16 Doosan Elite Assurance New Coverage Doosan Elite Assurance Used Coverage Doosan Elite Assurance Coverage at a Glance...20 Customer Machine Data

3 Doosan s Customer Commitment Doosan is committed to helping you be more productive. Our long-standing reputation of quality equipment, parts and product support has continued to instill customer confidence because everything we do is with our customer in mind. With Doosan Elite PLUS, we take our customer commitment one step further by offering a full selection of product support solutions that help increase productivity, decrease downtime and improve your bottom line. Doosan Elite PLUS is designed to protect and enhance resale value and help you control costs. Our repair-before-failure approach allows you to manage your cash no matter what equipment brand you own. Doosan Elite PLUS offers Doosan Elite Assurance Warranty, Doosan GPS Program, Doosan Component Analysis Program, and All-Makes Parts and Attachments. Each one of these valuable programs can be used separately or as a comprehensive product support system for your entire fleet. 5 6

4 North American Parts Commitment Because of Doosan s commitment to parts support, Doosan dealers are able to provide parts when customers need them. If a part is not available at the dealer, Doosan has major and minor components ready at our Parts Distribution Center in Atlanta, Georgia. Dealers can easily find, order and track parts using our online Parts Books and a user-friendly ordering system. Your dealer can get you set up with online parts books, too. This is all part of the Doosan Elite PLUS parts commitment. The Doosan Elite PLUS parts program reiterates Doosan s dedication to customers immediate access to parts. It is all about maximizing your uptime. 48 Hour Parts Guarantee * Rest assured with Doosan s industry-leading parts guarantee. Doosan is so confident that we can meet your parts needs, we have the industry s only uptime focused parts guarantee. At Doosan, we guarantee that a machine debilitating part will be in your hands within 48 hours, or we ll pay for a rental. Our guarantee goes so much further because we know how critical uptime is. We know that the money you save on a free part doesn t compare to the money you ll lose if you can t finish your job. Doosan REMAN Doosan s REMAN program is another integral part of Doosan Elite PLUS. Need to rebuild a component? Reduce downtime with Doosan REMAN. Is a new component too expensive? Save money with Doosan REMAN. Savings from remanufactured components versus new can be up to 50% off the new price. Product Offering Doosan s REMAN program offers components including complete engines, long blocks, turbos, injection pumps, nozzles, starters, alternators, main hydraulic pumps, travel motors, and hydraulic cylinders. Warranty Doosan REMAN components carry the same warranty as a new part, six months or 750 hours, whichever comes first. * The 48 Hour Parts Guarantee is subject to carrier delivery restrictions and/or government agency delays. For more details, visit 7 8

5 Doosan Elite PLUS All-Makes Parts All-Makes Parts Program You are busy, and Doosan understands that you don t have time to shop around for parts. Doosan Elite PLUS All-Makes Parts provides customers a one-stop-shop for all their parts needs. Doosan has partnered with leading parts manufacturing companies and offers their products to end users no matter what your equipment brand, no matter what part you need. Because of Doosan s buying power, we are able to pass on competitive pricing and industry-leading products to the customer. 9 10

6 All-Makes Products Use Doosan Elite PLUS All-Makes Parts as a one-stopshop to purchase parts at competitive prices. 3M Quality Rite-Lok brand sealant, thread lock and adhesives, at prices far below the competition. Ace Tools Quarterly catalog of power tools and tool supplies of every kind. All Makes Seats Quality aftermarket replacement seats for all applications. OE quality without the OE price. All Makes Undercarriage VPI Direct parts. Competitive pricing plus Doosan incentives. Cascade Forks Forks direct from the source at competitive pricing. Chains and Load Tie-downs Industrial chains, cargo securement, safety chains, cables, and accessories from Peerless Chains. Doosan Merchandise Featuring comfortable and durable Doosan logo apparel and products you can use. ESCO Bucket Teeth The popular SUPER-V line at pricing you will find hard to believe. Exide Technologies Battery Program A full service battery program featuring localized support by Exide Technologies dealer servicing personnel. Ground Engaging Tools ROMAC direct teeth and adapters at discount pricing for all machines. Attachments Excavator buckets, pulverizers, grapples, sheers, crushers and more attachments for every size and need. Helmar Quality aftermarket lift truck products at very competitive pricing. Hercules O-ring Kits O-rings and related kits to fit most every need. Oil-Dri Featuring oil absorbent pads, spill kits and sweeping compounds. Oils and Lubricants From Valvoline ; private labeled lubricant products at great prices. Rhino Rubber Tires Press-on, solids, pneumatics, L/T or skid steer tires for every need. Rubber Tracks Affordable solutions to all of your track needs, we bring you choices. Rubber Track Pads Protective, easy to install or remove, reusable track pads. Shop Supplies Hand cleaners, shop towels, spray cleaners and more. Worthington Cylinders LP cylinders in most popular sizes and configurations, US and Canada specification compliant. DOOSAN, the DOOSAN Logo and Doosan Elite PLUS are trademarks of Doosan Corporation and its related companies. All other trademarks identified are owned by third parties

7 Doosan Component Analysis Program Stop Bad Things From Happening to Good Machines Avert expensive repairs and downtime with the Doosan Component Analysis Program (DCAP ). Through simple, periodic fluid analyses, we can check for metal particles and contaminants to measure performance, interpret trends of components and detect mechanical problems. And, we can do it on any piece of heavy equipment you operate, even if it s not a Doosan. Participating in the DCAP will give you the peace of mind that your equipment will keep working as hard as you do. Lower your repair costs Control your expenses Increase fluid change intervals Manage your repairs and budget on your terms Improve Your Operating Costs and Peace of Mind Extend equipment life and reduce owning and operating costs Fix minor repairs now and prevent major ones later with component conditions and lubrication data Enhance resale/trade-in value Reduce undetected and preventable machine failures Monitor your entire fleet Easy to Sign Up, Easy to Use Simply talk to your dealer about signing up for this valuable program. Monitor your equipment, send in the data and receive crucial machine information. The Doosan Component Analysis Program (DCAP ) is another important part of the Doosan Elite PLUS program. Participating adds another layer of support to all your equipment

8 Doosan s GPS Program Doosan s GPS is a Total Fleet Management System that will lower your operating costs Doosan s GPS provides three-tier protection: You are the first line of defense by monitoring your own GPS-equipped fleet. Your trusted dealer provides the second line of defense by monitoring your machine and assisting with any needs you may have. Doosan provides the last line of defense by monitoring all GPS-equipped machines on a daily basis. All three tiers have access to the information through any Internet-capable device (computer, cell phone or PDA). Does Your Equipment Tell You... Where it is? When it is due for maintenance? When the oil pressure is low? When it is being moved? If it is productive? What its fuel efficiency is? If you need to know the answers to not only these questions but many more, Doosan has the solution. Features and Benefits The Doosan GPS system is an Internet-based fleet managment program that communicates directly with your equipment and receives periodic messages via satellite wireless networks. The Doosan GPS Fleet Managment System monitors: Location (displayed on a street map) Engine hours and engine start count Work hours Fuel consumption Preventive maintenance schedule Productivity Engine fault codes Daily equipment start and stop times Non-utilization alerts Geo-fence and unauthorized use alerts Operator and job accounting data Your entire fleet can be monitored from one website Life cycle cost calculations Doosan s GPS program provides full protection for your valuable fleet

9 Doosan Elite Assurance Warranty New Extended Coverage Your new Doosan machine already includes a standard warranty of 12 months or 1500 hours, whichever comes first. Do you want more assurance? Extend your warranty when you purchase a new unit or anytime during the standard warranty term. * The Doosan Elite Assurance Warranty makes good business sense because you protect your cash flow with planned expenses and customize the coverage to fit your needs. * Any machine with less than 60 days base warranty remaining is eligible for new equipment coverage extension. A physical inspection and current oil sample reports are required. HOURS 24 Months 36 Months 48 Months 60 Months Doosan Elite Assurance Warranty is simple. Once you sign up, owners are only responsible for keeping accurate records and following the maintenance schedule outlined in the Doosan Operation and Maintenance Manual. Doosan Elite Assurance New Coverage Factory-backed parts and labor coverage by Doosan Coverage is honored at any authorized Doosan dealer $0 deductible Transferable when you sell or trade your machine You choose your coverage: full machine, power train plus hydraulic, or power train only You choose the months and hours up to five years or 7500 hours, whichever comes first ** ** Years and hours of extension are from start date of original standard warranty

10 Doosan Elite Assurance Used Coverage At Doosan, we want to partner with you to help you manage your entire fleet. Doosan s Used Coverage backs all Doosan and non-doosan equipment with a warranty that gives customers the peace of mind they need to run a more profitable business. Any Doosan or non-doosan machine that is less than four years old and has less than 4000 hours qualifies for this program. Choose your coverage: Power Train Power Train Plus Hydraulic Choose from three terms: * 6 months (750 hours) 12 months (1500 hours) 24 months (2500 hours) * $500 deductible applies Remember, Doosan makes it easy. Any equipment brand is eligible for used coverage

11 Doosan Elite Assurance Coverage at a Glance 1. Power Train Coverage * ENGINE: Rocker arm cover and gasket Cylinder head and gasket Oil pan and gasket Injection pump and gasket Injection nozzles Water pump and gasket Thermostats Engine block Ring gear and flywheel Timing gear cover Front and rear engine seals Turbocharger and gaskets Manifolds and gaskets Front damper Engine oil cooler and aftercooler flywheel housing and gasket All parts fully enclosed within the above components Electronic engine speed control system, hydraulic actuator, and all parts fully enclosed within the engine control systems TRANSMISSION/DIFFERENTIAL: Electronic and/or hydraulic control valves Pump and valve controller Clutch housing Torque converter Reverser with control valve Splitter drive Transfer drive Driveshaft with universal joints Propel motor, pump, brakes, and control valves Swing motor and brake Swing gearbox and bearings Excavator rotary manifold Control valves for propel and swing functions only (not dig functions) Axles and differentials Final drive and axles Wet steering clutches Wet steering brakes Wet service brakes Wet park brakes 2. Power Train Plus - Hydraulics Coverage * ENGINE: Rocker arm cover and gasket Cylinder head and gasket Oil pan and gasket Injection pump and gasket Injection nozzles Water pump and gasket Thermostats Engine block Ring gear and flywheel Timing gear cover Front and rear engine seals Turbocharger and gaskets Manifolds and gaskets Front damper Engine oil cooler and aftercooler flywheel housing and gasket All parts fully enclosed within the above components Electronic engine speed control system, hydraulic actuator, and all parts fully enclosed within the engine control systems TRANSMISSION/DIFFERENTIAL: Electronic and/or hydraulic control valves Pump and valve controller Clutch housing Torque converter Reverser with control valve Splitter drive Transfer drive Driveshaft with universal joints Propel motor, pump, brakes, and control valves Swing motor and brake Swing gearbox and bearings Excavator rotary manifold Control valves for propel and swing functions only (not dig functions) Axles and differentials Final drive and axles Wet steering clutches Wet steering brakes Wet service brakes Wet park brakes HYDRAULIC COMPONENTS: Hydraulic pumps, motors, and related control valves Hydraulic cylinders Locking pin cylinder Cylinder packing kits Control and load holding valves Hydraulic reservoir Hydraulic oil cooler Pilot controls Steering pump Steering valves and cylinders (Items in shaded boxes indicate coverage added to preceding option.) * For a list of covered components, and other excluded items, ask your dealer for the terms and conditions document

12 3. Full-Machine Coverage * ENGINE: Rocker arm cover and gasket Cylinder head and gasket Oil pan and gasket Injection pump and gasket Injection nozzles Water pump and gasket Thermostats Engine block Ring gear and flywheel Timing gear cover Front and rear engine seals Turbocharger and gaskets Manifolds and gaskets Front damper Engine oil cooler and aftercooler flywheel housing and gasket All parts fully enclosed within the above components Electronic engine speed control system, hydraulic actuator, and all parts fully enclosed within the engine control systems Oil filler tubes Fuel lines Fuel transfer pump and gasket Pressure/temperature sensors and sending units Engine mounts and supports Pulleys Engine speed controls and linkages Radiator Engine oil lines Water pump Fuel tank and associated parts, and fan, and fan drives (Items in shaded boxes, indicate coverage added to preceding option.) TRANSMISSION/DIFFERENTIAL: Electronic and/or hydraulic control valves Pump and valve controller Clutch housing Torque converter Reverser with control valve Splitter drive Transfer drive Driveshaft with universal joints Propel motor, pump, brakes, and control valves Swing motor and brake Swing gearbox and bearings Excavator rotary manifold Control valves for propel and swing functions only (not dig functions) Axles and differentials Final drive and axles Wet steering clutches Wet steering brakes Wet service brakes Wet park brakes Shift control linkage Levers and pedals Control rods Sending units and sensors Filler tubes Filter screens Oil cooler Accumulator and related relief valves Disconnect levers and handles Differential lock valve and associated parts HYDRAULIC COMPONENTS: Hydraulic pumps, motors, and related control valves Hydraulic cylinders Locking pin cylinder Cylinder packing kits Control and load holding valves Hydraulic reservoir Hydraulic oil cooler Pilot controls Steering pump Steering valves and cylinders STEERING: Secondary steering system components Crossover relief valve Priority valve ELECTRICAL: Starter Starter drive, starter solenoid Alternator. and voltage regulator Wiring harnesses Instruments. gauges, indicators, sensors, switches, and wiper motors FACTORY AIR CONDITIONING: Compressor Clutch and pulley Condenser Dryer Evaporator Accumulator Expansion valve Temperature control programmer Seals and gasket BRAKES: Brake pump Brake valve Brake accumulator Unloading valve Pressure reducing valve OTHER: Mainframe Track frames Engine frame Loader boom Excavator boom Excavator arm and linkages Bucket linkages ITEMS NOT COVERED UNDER NEW OR USED COVERAGE: Travel time, mileage, overtime Parts freight, machine transport Oils, filters, lubricants, coolant Hydraulic hoses and fittings Hydraulic pressure checks and adjustments Ground engaging tools (bucket teeth and cutting edges) Wear items: undercarriage components, pins and bushing points Attachments ** Batteries ** Tires ** * For a list of covered components, and other excluded items, ask your dealer for the terms and conditions document. ** These items are warranted by the respective manufacturer for defective material and workmanship 23 24

13 The cost of doing business today is expensive. Why risk not being prepared? Doosan Elite PLUS is designed to take care of all your equipment needs regardless of brand. This allows you to operate your business with a repairbefore-failure approach, so you reduce owning and operating costs and maximize uptime. Tailor Doosan Elite PLUS to fit your needs: use the entire system or use programs independently. It is up to you. Let Doosan worry about the details of managing your fleet with our comprehensive Doosan Elite PLUS program so that you can concentrate on being more productive

14 Customer Machine Data Machine Manufacturer: Machine Model: Serial Number: Unit Number: Machine Manufacturer: Machine Model: Serial Number: Unit Number: Machine Manufacturer: Machine Model: Serial Number: Unit Number: Machine Manufacturer: Machine Model: Serial Number: Unit Number: 27 28

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16 Notes 31 32

17 The cost of doing business today is expensive. Why risk not being prepared? Doosan Elite PLUS is designed to take care of all your equipment needs, regardless of brand. This allows you to operate your business with a repairbefore-failure approach, so you reduce owning and operating costs and maximize uptime. Tailor Doosan Elite PLUS to fit your needs: use the entire system or use programs independently. It is up to you. Let Doosan worry about the details of managing your fleet with our comprehensive Doosan Elite PLUS program so you can concentrate on being more productive. M-elite Kn-3M F For more information visit Doosan Infracore Doosan is a registered trademark of Doosan Corp. in the United States Doosan Infracore Construction Equipment America. All rights reserved.