We re here through the night, to keep you moving. Rossetts Commericals After Sales support

Transcription

1 We re here through the night, to keep you moving. Rossetts Commericals After Sales support

2 Welcome Downtime is deadtime. Call MobiloVan*. Rossetts Commercials is here to keep your business moving, with a range of After Sales products and services designed to help you get the most out of your vehicle and support you around the clock. If you have any problems at all with your van, or require routine maintenance, our workshop is open 24 hours a day during the week and all day Saturday, to maximise uptime and keep your working day running smoothly. We look forward to working with your business. Free MobiloVan roadside assistance 3 Free Visual Health Check 4 Servicing 5 Pay As You Go Servicing 5 ServiceCare Maintenance Plan 6 ServiceCare Flex 7 ServiceCare Complete 8 Parts 9 Pay As You Go Repairs 9 GenuineParts 10 ReMan GenuineParts 11 Support for Trade Partners 12 Genuine Accessories 13 Collision Repair 14 Warranties 15 Customer Services 16 As part of our mission to minimise downtime and keep businesses moving, we re proud to offer our customers free, dedicated roadside assistance. If your van was registered after 1 October 2012 and suffers a technical breakdown that renders it immobile, you can call MobiloVan 24 hours a day, 7 days a week, from anywhere within the UK and Europe. Dedicated roadside assistance to keep businesses moving Free 24/7 support for Mercedes-Benz vans - as long as you ve adhered to the service schedule and the van s last service was with an authorised Mercedes-Benz Dealer even if it s out of warranty, you can call MobiloVan Up to 30 years cover so in every practical sense, your van is covered for life Rapid response a Mercedes-Benz technician will be with you within 60 minutes on average, in a van equipped with Mercedes-Benz diagnostic equipment and GenuineParts Rapid repair - on average, 80% of vans are repaired roadside Every Mercedes-Benz van comes with a lifetime promise: we ll keep your business moving Priority workshop service if we can t get you moving roadside, Rossetts will prioritise your repair and provide regular updates on its progress, and any parts required will be placed on express delivery Replacement vehicle (subject to availability) or onward travel* - for drivers and passengers Technical breakdowns that immobilise the van are covered* UK and Europe-wide cover you can rely on MobiloVan across 44 countries in total As you d expect, terms and conditions apply please see mbvans.co.uk/mobilovan for more information. * MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. Terms and conditions apply, visit for more details. In the event of breakdown or accident call MobiloVan anytime: or +44 (0) Rossetts Commericals After Sales Support 3

3 Pay As You Go Servicing Keep your Mercedes-Benz Van every bit Mercedes-Benz. FREE Visual Health Check. Spotting issues before they become an issue. The best way to maximise uptime and driver safety is to look ahead, predict what could go wrong, and take action to prevent it. Book a free 15-minute Visual Health Check at Rossetts Commercials and our Mercedes-Benz trained technicians will visually inspect 28 critical maintenance points around your vehicle - spotting issues before they become an issue, and reducing unexpected downtime and repair bills. At the end of the inspection, you ll receive a 28-point prioritised report letting you know what s been inspected and whether it was found to be visually OK, advisory or needing urgent attention. You re under no obligation to act on our advice, or even instruct us to carry out the work, but if you do, you ll receive a competitive quote and the reassurance that no-one knows your vehicle better than Mercedes-Benz technicians. 28 critical inspections because there s no such thing as too safe Brakes - front/rear pad wear, front/rear disc condition Under vehicle - steering condition, suspension condition, drivetrain check Under bonnet - brake fluid level, coolant level, V belt tension/condition, fluid leaks, battery security/condition Wheel and tyres - tyre depth/condition Exterior vehicle - windscreen condition, window condition, exterior mirror condition, wiper condition Exterior lights - lights operation, lens condition Interior vehicle - horn, washers, wiper operation, seatbelt operation/condition, parking brake operation Free Visual Health Checks are available at participating Mercedes-Benz Van Dealers only and are subject to availability. Scheduled services are a vitally important way to maintain efficiency and performance, protect your van s engine and maximise uptime. Service your van with Rossetts Commercials and trained technicians using only Mercedes-Benz GenuineParts will ensure your van remains every bit Mercedes-Benz. With Pay As You Go Servicing, you book each service on an ad hoc basis, when the ASSYST light shows on the dashboard if your van has long service intervals, booking as and when you need them could work out well. 24/7 workshop hours to maximise uptime Service your van with us or at over 110 approved Mercedes-Benz Dealers nationwide, all with extended workshop opening hours to help maximise uptime All parts and labour come with a two-year unlimited mileage warranty Get a quote and book your service online at mbvans.co.uk/servicebooking We can service your van while you wait, lend you a courtesy vehicle (where available), collect the van for service and deliver it back later or book it in out of hours the choice is yours Servicing with an approved Mercedes-Benz Dealer entitles you to take advantage of MobiloVan, our free 24-hour roadside assistance service Terms and conditions apply, visit for more details. Pay As You Go Servicing Service A Sprinter (2006 onwards) * Vito ( model) * Vito (2015 onwards) * Citan * Service B Sprinter (2006 onwards) * Vito ( model) * Vito (2015 onwards) * Citan * * Prices exclude VAT. Based on A and B services for manual transmission vans. Automatic transmission pricing is also available please talk to your Dealer for more information. Excludes all petrol and V6 Diesel variants. We re not a nine-to-five business so as far as routine maintenance and any running repairs are concerned, we need to get the work done at times which suit us. We like people who deliver on their promises and Rossetts 24-hour workshop team provide a brilliant service. We can drop our vehicles off in the afternoon and get them worked on during the night, so they re always available for use when we need them. Charlie Brock, Wholesale Manager, Brighton Fish Sales 4 Rossetts Commericals After Sales Support 5

4 ServiceCare Maintenance Plan Save money, stabilise your cashflow and spread the costs. ServiceCare Flex Fixed servicing costs for your van fleet. Flexible business benefits. The Mercedes-Benz ServiceCare Maintenance Plan allows you to spread the cost of up to 6 services over up to 48 months without entering into a credit agreement. It s a cost-effective way to stabilise your cash flow while ensuring your van is maintained to the highest of standards by expert technicians, fitting only Mercedes-Benz GenuineParts. Mercedes-Benz ServiceCare Flex is an extremely costeffective way to fix and reduce your Sprinter, Vito and Citan servicing costs by buying in bulk and spreading the cost of up to 100 services over 12 months. Typically, service plans are purchased for and assigned to individual vans - fine for smaller businesses, but too restrictive for fleet operators, and not reflective of varying individual vehicle usage. ServiceCare Flex 50 Service Package (25 A Service & 25 B Service) Sprinter monthly cost * Vito monthly cost * If your business requires a lot of urban driving, leading to shorter service intervals, a Mercedes-Benz ServiceCare Maintenance Plan is worth considering, and offers significant benefits regardless of how many vehicles you operate. Fix your servicing costs at today s prices Included - all parts, labour and lubricants used to carry out the routine maintenance of your van as per its recommended service schedule You can pay by monthly Direct Debit and spread the cost of essential vehicle maintenance without extending your company s credit lines, or pay upfront - it s up to you Save money - paying for your services in this way will be cheaper than booking them individually Fix your costs and protect your business against increased labour rates, parts prices and inflation Available on any Mercedes-Benz van of any age Free MobiloVan roadside assistance for the life of the ServiceCare Maintenance Plan Terms and conditions apply, visit for more details. ServiceCare Maintenance Plan Sprinter Vito Citan *Prices exclude VAT. from a month* from a month* from a month* Rossetts back-up is phenomenal and has been a key factor in our decision to switch the fleet to Mercedes-Benz. They re very responsive and the fact that their workshop is open all through the night (unlike our previous supplier) is a huge bonus. It means we can drop a van off at 5pm and pick it up the next morning without any disruption to our business or impact on our customers. Mercedes-Benz ServiceCare Maintenance Plans represent another massive tick they re excellent value for money and provide great peace of mind. Steve Coleman, Managing Director, Quality Catering Equipment Ltd ServiceCare Flex plans aren t assigned to individual vans - instead you can take out one contract to cover all Mercedes-Benz vans of the same model in your fleet. Fix, reduce and spread servicing costs across your van fleet flexibly Included - all parts, labour and lubricants used to carry out the routine maintenance of your van as per its recommended service schedule You can pay by monthly Direct Debit and spread the cost of essential vehicle maintenance without extending your company s credit lines, or pay upfront - it s up to you Save money - paying for your services in this way will be cheaper than booking them individually Fix your costs and protect your business against increased labour rates, parts prices and inflation Available on any Mercedes-Benz van of any age Free MobiloVan roadside assistance for each vehicle until the next service is due Terms and conditions apply, visit for more details. Citan monthly cost * 100 Service Package (50 A Service & 50 B Service) Sprinter monthly cost 1, * Vito monthly cost 1, * Citan monthly cost 1, * *Prices exclude VAT and correct at time of print March Excludes the cost of automatic transmission oil and filter changes and any other repairs required at time of service. 6 Rossetts Commericals After Sales Support 7

5 ServiceCare Complete Cover all of your maintenance costs with ServiceCare Complete. Pay As You Go Repairs Fixed price repairs, no matter which of our sites you visit. Many businesses, particularly those operating a number of vans, enjoy entirely fixed cost maintenance with ServiceCare Complete, covering all services, MOTs, maintenance and anything else you need. As long as your van is less than five years old at the end of the plan, you can tailor a maintenance package according to your business s specific requirements and spread the cost without extending your credit lines. All the variable and unforeseen costs of running your vehicles simply disappear for the life of the agreement. This doesn t just fix your costs, stabilise your cash flow and save your business money you ll also avoid a considerable amount of time, paperwork and administration. As with our Mercedes-Benz ServiceCare Maintenance Plan, you can pay monthly without entering into a credit agreement, and all work is carried out by Mercedes-Benz trained technicians fitting only Mercedes-Benz GenuineParts. ServiceCare Complete includes the following as standard*: All services (as per ASSYST) All MOT test fees All friction components wiper blades, brakes and clutches Repair or replacement of all engines, gearboxes, alternators, axles, bearings and mechanical components All electrical components fitted at factory, including engine management systems, air conditioning and power take offs VOSA inspections where applicable. You can then customise your Plan by adding cover for the specifics you require, including: Tyres (includes damage and punctures) Ancillary equipment such as tail-lifts and fridges - including servicing according to manufacturer s guidelines The beauty of our ServiceCare Complete plan is its flexibility. We ll help guide you but ultimately, what s covered is up to you, making forecasting much more straightforward. *Terms and conditions apply Our promise to you Bring your vehicle to Rossetts Commercials for a repair and we ll give you a fixed price so you know exactly how much the repair will cost before any work is carried out which means you get Mercedes-Benz repair costs that make sense, year after year. Supply & fit * Sprinter 2006 onwards *Prices exclude VAT. Excludes all petrol and V6 Diesel variants. Participating Dealers only. We only fit Mercedes-Benz GenuineParts, with a 2-year parts and labour warranty for peace of mind Free Visual Health Check to spot issues before they become an issue Have repairs carried out while you wait, request a courtesy vehicle (where available), ask us to collect for repair and deliver your van back later on or book it in out of hours the choice is yours Vito model Vito 2015 onwards Citan Front Wiper Blades Front Brake Pads Front Brake Pads & Discs Rear Brake Pads Rear Brake Pads & Discs Call or visit one of our Approved Mercedes-Benz Dealer sites for the full list of fixed fitted parts. The three-year, unlimited mileage warranty is a major attraction, as are the Mercedes-Benz repair and maintenance contracts that we sign up to. These are competitively priced and the work is undertaken by the Mercedes Dealers local to the eight home delivery depots we operate across England and Wales. We also receive first-class support from Rossetts Commercials, who manage the bodybuilding process on our behalf. Peter Hillman, Supply Chain Director, Dreams 8 Rossetts Commericals After Sales Support 9

6 Mercedes-Benz GenuineParts Mercedes-Benz GenuineParts. Genuinely better. Mercedes-Benz ReMan GenuineParts Mercedes-Benz quality for less. ReMan GenuineParts. Every time a non-genuine part is fitted into a Mercedes-Benz van, it becomes a little less Mercedes-Benz. A little less carefully engineered. A little less like the vehicle chosen because of its quality. All parts are not created equal. Only Mercedes-Benz GenuineParts are engineered specifically for our vans and optimally adapted to work in harmony with the other components. Time and again, independent tests prove that Mercedes-Benz GenuineParts work harder for longer, delivering significant cost-efficiencies compared to competitor parts. 2-year unlimited mileage warranty including labour double the warranty of most non-oem parts A business critical decision - every part in your van is connected and interdependent, so the tiniest change in specification could lead to hugely significant and commercially undesirable consequences. Technically superior we invest over 4.63 billion in Research & Development each year 94% of parts will be with you within 24 hours we hold 30m worth of stock at any given time Faster, easier fit Mercedes-Benz GenuineParts are manufactured to the highest standards and guaranteed to fit first time Not reconditioned, not refurbished all Mercedes-Benz ReMan GenuineParts are fully disassembled and checked, and components replaced, to bring them back up to the same famously high standard as brand new GenuineParts. It s a more affordable way to keep Mercedes-Benz vans of all ages every bit Mercedes-Benz ReMan GenuineParts cost up to 50% less than their new counterparts. The same famously stringent quality tests as new Mercedes-Benz GenuineParts 2-year unlimited mileage warranty including labour double the warranty of most non-oem parts, and exactly the same as new Mercedes-Benz GenuineParts Save up to 50% compared to the price of new GenuineParts First time, no fuss fit remanufactured by Mercedes-Benz engineers to the highest standards and guaranteed to fit first time A more environmentally sound solution a particularly appealing proposition if you have corporate sustainability targets to meet Our vans are made of a multitude of parts. If you compare this with an orchestra - remove one instrument and the entire composition just fails. It s the same if you use a non-genuine part in one of our vans - the quality could suffer. It s the reason why we always recommend our customers use GenuineParts. Marion Schmid, After Sales Marketing, Mercedes-Benz Vans Germany 10 Rossetts Commericals After Sales Support 11

7 Support for Trade Partners In the trade? Rossetts Commercials will stop at nothing to keep you moving. Mercedes-Benz Genuine Accessories Your business. Your way. Trade Parts Supply: outstanding stock availability With over 2 million worth of stock held at our 4 sites and over 30 million of parts available within 24 hours, we make sure Mercedes-Benz GenuineParts are delivered the same day, or next working day. Ask about our impressive stock facility today and pay for the part as and when you use it. Mercedes-Benz van engines, gearboxes and axles fitted for free You just pay the retail price of the part(s) plus the price and fitting of any ancillary items if required (eg. clutch). All parts must be bought from Rossetts Commercials to qualify for free fitting by our workshops. All parts and labour are covered by a European-wide 2-year unlimited mileage warranty. Fitting it yourself? Ask about our enhanced supply only terms today. Free nationwide bulk oil deliveries We can deliver oil in bulk, in barrels from 210 litre barrels to 500 litres. Our Genuine Accessories range is as professional as you are. And whatever trade you re in - from parcel delivery to municipal work, retail to van rental - you ll find accessories to help you and your Mercedes-Benz van work safely and efficiently, for a more productive work day. If you want to increase your van s flexibility, for example, you can choose carrier bars, stowage crates, or even a trailer coupling. If you want to keep it clean and professional-looking inside regardless of the conditions outside, you can protect it with floor mats and seat covers. Whatever your working day entails, we can help you get through it with the right tools for the job: the Mercedes-Benz Genuine Accessories range. To order or for more information, call today Aldershot AldershotParts@rossetts.co.uk Crawley CrawleyParts@rossetts.co.uk Eastbourne EastbourneParts@rossetts.co.uk Worthing WorthingParts@rossetts.co.uk 12 Rossetts Commericals After Sales Support 13

8 Collision repairs GenuineParts collision repairs - for complete peace of mind. Warranty Your van s warranty explained. If your van has been involved in an accident, the best way to ensure your vehicle retains the same structural integrity as it had pre-accident is to insist that the repairer uses Mercedes-Benz GenuineParts so give us a call. All Mercedes-Benz approved bodyshops operate to specific, strict Mercedes-Benz criteria, which means only the work required will be carried out and your downtime will be kept to a minimum - cost-efficiency is our priority. If your van has been damaged in an accident, talk to Rossetts Commercials for a repair quote. Warranties often seem to be written to confuse and complicate matters. We ve tried to keep ours simple. What s the warranty for? Your van s warranty protects you, the customer, against failures in the vehicle caused by any manufacturing defects that may have occurred when your van was built. It s our way of showing that we re properly supporting you, your vehicle and your business, right from day one. How long does the warranty last? The Mercedes-Benz van range is backed by a standard twoyear, unlimited mileage warranty. All models supplied through an Authorised UK Mercedes-Benz Dealer also benefit from a third year of unlimited mileage local warranty. Replacement parts and major assemblies for your van(s) are backed by a standard two-year unlimited mileage warranty. When does the warranty start? The warranty period starts from the date of first registration or, if earlier, the date of sale (except where the sale is made prior to registration to allow for bodywork or equipment installation, or approved modifications). If a vehicle enters operational service in an application where registration is not required, the warranty will start from the date of sale unless the owner advises the date into service in writing to Mercedes-Benz Vans UK Ltd via the supplying Dealer within one month of the date of sale. In this instance, this will become the warranty start date. What does the warranty cover? We ll cover you for any defects in material or workmanship that occur as a result of the vehicle manufacturing process. Whilst glass is not normally covered, warranty would apply in the case of a stress fracture. In this way, we accept responsibility for those items that are ours; but naturally we cannot cover any non-approved modifications, accessories or bodywork applied after the vehicle s manufacture....and what s not covered? Again, remember that the purpose of any warranty is only to cover defects that may have arisen during the manufacturing process. Therefore, we can t cover problems arising from: A failure to follow instructions contained in the vehicle s operating manual or maintenance booklets, or from your Authorised Mercedes-Benz Dealer, garage or repairer. A failure to have the vehicle maintained and serviced correctly and at the required intervals as set out in the maintenance booklet. Incorrect repairs by an unauthorised garage. The fitting of non-approved parts, additional equipment and bodywork, or other unauthorised vehicle modifications (your Mercedes-Benz Dealer will be happy to advise). Using and driving the vehicle outside the instructions outlined in the driver s handbook. Damage caused by excessive speed. Not following advice provided by the vehicle s information system or dashboard warning lights. Exceeding gross vehicle weights, axle loads and payload capacity. Normal wear and tear on parts, including friction and consumable items such as oil and lubricants, filters, brake pads, clutch materials, wiper blades, tyres, some exhaust components and shock absorbers. This list is not exhaustive. External events including environmental issues such as storms and floods, accident damage, salt corrosion, civil unrest or vandalism. Can my warranty be invalidated? Yes, it can. Beware of the following: Major modifications affecting the basic integrity of the vehicle, especially to the chassis or electronic systems. If in any doubt, consult your Dealer. Tampering with the odometer. The only people who can do this work are trained Mercedes-Benz Technicians, who have to follow precise legal guidelines. Write-offs. Any vehicle that s been declared a write-off may not be eligible for warranty if the claim is attributed to the accident damage. No other manufacturer can offer the same degree of reliability, backed by the reassurance of a three-year, unlimited mileage warranty. Ian Dawkins, Managing Director, Hi-Speed Services 14 Rossetts Commericals After Sales Support 15

9 Whenever you need us, we re here. Aldershot Unit 1 Eastern Road, Aldershot, Hants, GU12 4TD Crawley Unit 1 Manor Gate, Manor Royal, Crawley, RH10 9SX Eastbourne 7 Birch Road, Eastbourne, East Sussex, BN23 6PD Worthing Meadow Road Ind Est, Dale Road, Worthing, BN11 2RU Parts Direct Parts Direct Parts Direct Parts Direct Opening hours Opening hours Opening hours Opening hours Sales Monday Friday 08:00 to 18:00 Sales Monday Friday 08:00 to 18:00 Sales Monday Friday 08:00 to 18:00 Sales Monday Friday 08:00 to 18:00 Saturday 08:00 to 16:00 Service Monday-Friday 08:00 to 02:00 Parts Monday-Friday 08:00 to 18:00 Service Monday-Friday 07:00 to 01:30 Saturday 07:00 to 13:00 Parts Monday-Friday 07:00 to 18:00 Saturday 07:00 to 12:00 Service Monday - Saturday Opens 07:00 Monday then open 24hrs until Saturday Parts Monday-Friday 07:00 to 18:00 Saturday 07:00 to 13:00 Service Monday-Friday 07:00 to 01:30 Saturday 07:00 to 13:00 Parts Monday-Friday 07:00 to 18:00 Saturday 07:00 to 13:00 Free 24/7, Europe-wide roadside assistance