SOUTHWEST TRANSIT SEPTEMBER 2017 RIDER SURVEY. 1. What city do you live in? 2. How many years have you been a rider on SWT?

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1 SOUTHWEST TRANSIT TOTAL # OF 2017 SURVEY PARTICIPANTS SEPTEMBER 2017 RIDER SURVEY What city do you live in? Eden Prairie % Richfield % Chaska % St. Bonifacius % Chanhassen % Arlington % Carver % Brooklyn Park % Waconia % Mankato % Victoria % New Prague % Minnetonka % St. Louis Park % Minneapolis % Albertville % Shakopee % Coon Rapids % Bloomington % Deephaven % Jordan % Gaylord % Cologne % Green Lake % St. Paul % Hector % Norwood YA % Henderson % Belle Plaine % Hutchinson % Edina % Le Sueur % Excelsior % Lester Prairie % Glencoe % Mound % Mayer % New Germany % Shorewood % New Hope % Hamburg % Plymouth % Hopkins % Savage % Minnetrista % Grand Total % 2. How many years have you been a rider on SWT? < % % % % % Grand Total % 3. Where do you BEGIN your trip on SWT? SW Station % 690 E Loop % East Creek % Bavaria Road % SW Village % Chestnut Dr % Chan Station % Magnolia Trail % Dwtn Minn % Preserve P&R % Carver Station % St. Paul % Southdale % Stoughton Ave % 35W & Lake % Walnut P&R % Hennepin Village % Grand Total % SW Prime % Valley View % Anderson Lakes %

2 4. How do you get to that location? Drive Self % Walk/Bike % Drop Off % Bus Transfer % Carpool % SW Prime % Light Rail % Redflex % 690 E % Grand Total % 5. How many days a week do you normally ride SWT? One % Two % Three % Four % Five % Grand Total % 6. Do you transfer to or from a SWT bus on any portion of your trip? NO % YES % Grand Total % 7. How did you find out about SWT? Referred % SWT Bus % Park & Ride % Website % Ad % Social Media % Google Maps % Metro Transit % School % Newspaper % State Fair % U of M % Work % Grand Total % 8. Why do you typically use SWT? Work % School % Other % Social/Rec % Medical % Grand Total %

3 9. Where is the first place you look for information about SWT? swtransit.org % Phone App % Schedules % Metro Transit % Driver % Customer Service % Facebook/Twitter % Google Maps % SW Station % Work % Grand Total % 10. If bus were not available, how would you make this trip? Drive Alone % Wouldn't % Carpool % Taxi % Different P&R % Metro Transit % Bike % Train % Drop Off % New Job % No Idea % Retire % Grand Total % 11. Please choose the single MOST important reason you ride SWT? Convenience % Cost-Related % Environmental % Grand Total % 12. Do you value Quiet Zone and no cell phones? YES % NO % Grand Total % 13a. In past 12 months phoned or ed CS? NO % YES % Grand Total % 13b. If phoned, was the call answered promptly? YES % NO % Grand Total %

4 13c. Did CS rep listen carefully and respond satisfactorily? YES % NO % Grand Total % 13d. Was your answered promptly and professionally? YES % NO % Grand Total % 14a. Website - Did you find information you need? YES % NO % Grand Total % 14b. Website - was it easy to navigate? YES % NO % Grand Total % 14c. Comments/changes to website? Better maps Better navigation Better schedules Detours Hard to navigate Holiday schedules Link to phone app 690 loop info More updates Real time locations Show bus Web is confusing Web updates Weekends 15. How do you prefer to receive information? Rider alerts on the bus % Newsletter % On the Website % Phone notification % Facebook % Twitter % Alerts % Text Alerts % Total Responses % 16. Please indicate which SWT program(s) you currently utilize Website notifications % Social Media % SouthWest Prime % Guaranteed Ride Home % SW Perks % SW phone app % SW Ride/Zagster % Total Responses %

5 17. Have you used the following services? Yes % Yes No % No TOTAL State Fair % % 1244 Twins % % 1050 Vikings/Gophers % % 999 Summer Adventures % % Which of these types of SWT advertising or promotions have you seen or heard? Yes % Yes No % No TOTAL Community Fairs / Events % % 985 Bathroom Ads % % 912 Newspaper Ads % % 857 Direct Mailing % % 818 Website % % 1012 Social Media % % 877 Zagster Bike Stations % % SERVICE REPORT CARD Very Satisfied Satisfied Dissatisfied Total Response Bus Cleanliness Facility Cleaniness Driver Courtesy Driver Safety Service Reliability On-time Performance Schedules and other information Customer Service OVERALL Very Satisfied Satisfied Dissatisfied Bus Cleanliness 91.87% 8.05% 0.08% Facility Cleaniness 90.16% 9.84% 0.00% Driver Courtesy 84.98% 14.31% 0.71% Driver Safety 83.25% 16.43% 0.32% Service Reliability 82.63% 16.81% 0.56% On-time Performance 70.59% 27.51% 1.90% Schedules and other information 67.81% 29.25% 2.94% Customer Service 80.78% 18.48% 0.74% OVERALL 84.47% 15.53% 0.00% OVERALL satisfied vs. dissatisfied Satisfied % Dissatisfied 0.00%

6 From 0-10 with 0 being lowest, how would you rate SWT as a transit agency? % % % % % % % % % % Total Responses % In the past year, do you feel SWT service has: Improved % Declined % Stayed the same % Total Responses % 20a. Have you heard of our SouthWest Prime Service? % % b. Have you used SouthWest our Prime Services? % % c. Have you heard of our bike sharing program, SouthWest Ride? % % d. Have you used SouthWest Ride? % % Special Recommendations/Events Better Wifi 25 Weekend Service 18 gps bus loc. 3 #'s on back 1 More buses in am 1 More college service 1 Airport service 1 Coffee day 1 Donuts 1 Earlier bus service 1 Footrests 1 MOA 1 Overnite service 1

7 22. What is your gender? Female % Male % Grand Total % 23. What is your age? < % % % % % % % % % % % Grand Total % 24. What is your approximate household income? Under $25, % $25,000 49, % $50,000 74, % $75,000 99, % $100, , % Over $150, % Grand Total % 25. What is your primary language? English % Hindi % Spanish % Tamil % Somali % Telugu % Other % Urdu % French % Vietnamese % Arabic % ASL % Bengali % Chinese % Kannada % Kannado % Malayalam % Marathi % Grand Total %

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