ADVISORY: General Motors Upfitter Integration Bulletin #108d P a g e 1 May 18, 2016

Transcription

1 Subject: Aftermarket ALDL r DLC Interface Devices Causing Multiple Issues Mdels All Passenger Cars and Trucks Affected: Mdel Years: 2006 and beynd Date: February 4, 2013 Revisin Date: May 18, 2016 ADVISORY: This UI Bulletin is being created using infrmatin cntained in General Mtrs Technical Service Bulletin This Bulletin has been revised t add Battery Run Dwn t Knwn Symptms list and update Warranty and Parts Infrmatin. Cnditin/Cncern: Custmers may cmment n varius issues with their vehicle related t high r lw speed data bus traffic. These cncerns may be widely varied, but sme f the knwn issues are listed belw. The infrmatin cntained in this bulletin is nt meant t single ut any ne device r symptm, but t prvide additinal infrmatin that may be useful fr diagnsing issues that d nt have ther diagnstic methds t identify the rt cause. Nte: This bulletin is being written with a fcus n full size truck and full size van alng with ther fleet vehicles, but culd apply t any vehicle. Knwn Symptms (nt specific t any ne device) The radi may nt shut ff after shutting dwn vehicle. Bus r LAN traffic may stay active leading t a discharged vehicle battery. Prblems reprgramming mdules either because f interference r the device will nt allw the bus t pwer dwn. ONSTAR may lse the ability t prvide diagnstic data. Varius engine and transmissin perfrmance issues with SES light set. Intermittent drivability issues. Reduced pwer message and cdes. Bulletin #108d P a g e 1 May 18, 2016

2 Stabilitrak message and cdes. C0561 stred in the EBCM leading t a tractin cntrl issue. N high speed LAN cmmunicatin alng with varius cmmunicatin U-cdes. Transmissin may nt shift fr ne key cycle (TCM in default mde). Erratic gauge readings r flickering displays. SES, MIL r CEL light set and numerus DTC cmmunicatin cdes such as U0100, U0101, U186B and U1862. Diesel pwer-up devices causing n pwer in 4WD lw range. Erratic electric pwer steering bst ptentially assciated with cdes U2109, U2107, U2100, B1325, and C0000. Battery run dwn Service Tire Pressure Mnitring (TPM) system light illuminated. Cannt relearn TPM Specific t Hybrids: Reduced prpulsin pwer message. Service high vltage charging system message. Cause: If nthing else can be identified as the rt cause f the issue after nrmal diagnstics as fund in SI, check fr a device plugged int the Assembly Line Diagnstic Link (ALDL) r Data Link Cnnectr (DLC) fr tracking and/r maintenance interval scheduling. Mnitring devices, alng with ther electrnic accessries such as aftermarket cruise cntrl, r plice speed checking devices (RADAR r LIDAR) may cause ne r mre f the cncerns listed abve. Many f the prblems described culd be caused by an pen cnnectin n the HSCAN bus. Example: if the device nly makes cnnectin with ne CAN +, then it will cause bus errrs and erratic ECU behavir. These devices may be remved by the custmer fr use in anther vehicle while theirs is brught in fr service. The intent f this bulletin is t identify a ptential surce f cncerns that d nt have ther diagnstic methds t identify them. The examples belw illustrate sme f the devices encuntered. Bulletin #108d P a g e 2 May 18, 2016

3 Examples: Device W/Secndary DLC Cnnectr This device has anther DLC cnnectr n it. The rest f the harness alng with the device can be placed ut f sight hidden frm the technician, wh may nt ntice the diagnstic cnnectr is nt in the factry lcatin. Pedal Munted Aftermarket Device Interface Aftermarket Device at ALDL Bulletin #108d P a g e 3 May 18, 2016

4 Aftermarket Device at ALDL Aftermarket Device Switch Bulletin #108d P a g e 4 May 18, 2016

5 Mnitring Device Example Fleet Tracking Device Interface (May Include Rental and Lease Vehicles) Bulletin #108d P a g e 5 May 18, 2016

6 Fleet Tracking Mdule Plugged Int the DLC Crrectin If SI diagnstics d nt identify the surce f the issue and if the device is available, attempt t duplicate the cnditin, and then remve the device t determine if the cnditin is eliminated. If the custmer s cncern is reslved by remving the DLC interface device, infrm the custmer f the results, and that they shuld wrk with the supplier f the device fr further reslutin. If the cnditin is nt eliminated with the device remved, cntinue diagnsing the vehicle with the apprpriate Service Infrmatin. Parts Infrmatin There shuld nt be any parts required. If n the rare ccasin parts appear t have been damaged by the device r the installatin f the device, this wuld nt be a defect cvered under the New Vehicle Limited Warranty. Fr mre infrmatin n Nn-General Mtrs Parts & Equipment and Original Equipment Alteratins, please refer t Article f the Warranty Plicy Infrmatin Manual. The repair rder must be dcumented crrectly stating factual infrmatin n what alteratin r prduct was identified n the vehicle. Bulletin #108d P a g e 6 May 18, 2016

7 Warranty Infrmatin If ALDL interface devices are suspected as the rt cause fr a custmer's cncerns, submit a claim using the labr peratin t dcument the cncern as detailed in the latest versin f Crprate Bulletin Number Warranty Administratin - Labr Operatin Suspected Tampering r Vehicle Mdificatins, including submitting the claim under the apprpriate labr peratin and Custmer Satisfactin selectin in Glbal Warranty Management. If a claim is submitted t GM, fllw all existing guidelines within the Service Plicies & Prcedures and GWM User Manual, Administrative Messages, Bulletins r any ther cmmunicatin frmat. Labr Operatin Descriptin Labr Time Suspected Tampering 0.2 hr Bulletin #108d P a g e 7 May 18, 2016