DRAFT. Total Month Average Point (MAP) A Massage 4/30/2014 8/1/2015 A CENTER E

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1 Total Month Average Point (MAP) A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/2017 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/2017 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W Concession services MAP highlighted with orange color indicates: - its MAP is within 10% of the lowest scoring MAP that is within the top 1/3 of Service s' MAPs and - its MAP is the closest MAP to the lowest scoring MAP that is within the top 1/3 of Service s' MAPs and - if there are more than one Service MAPs that have the same MAP, that are the closest MAP to the lowest scoring MAP that is within the top 1/3 of Service s MAPs, then those Service s shall each earn the Program Benefit. 4/21/2017 Monthly Services Scorecard Page 1 of 6

2 Internal Customer Service A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/2017 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/2017 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W /21/2017 Monthly Services Scorecard Page 2 of 6

3 External Customer Service A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/2017 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/2017 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W PVC Peer Airport Benchmark Services /21/2017 Monthly Services Scorecard Page 3 of 6

4 Bonus A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/2017 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/2017 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W /21/2017 Monthly Services Scorecard Page 4 of 6

5 Customer Service Scores By Concession Merchant Zone Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 A Massage (A40) 4/30/2014 8/1/2015 A CENTER E Mystery Shopper Scores A Massage (B38) 10/31/2017 9/1/2015 B MEZZANINE (A39/A38) (A40/A41) (B37) (B38) (C40) (A37) (B37) World wide Money (Jeppesen) 12/31/2008 8/1/2015 A CENTER W /31/2008 8/1/2015 A CENTER E /31/2008 8/1/2015 B CENTER W /31/2008 8/1/2015 B CENTER E /31/2008 8/1/ A CENTER W B CENTER W XpresSpa 12/31/2017 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W /21/2017 Monthly Services Scorecard Page 5 of 6

6 Average Scores A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/2017 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/2017 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W NOTES & ASSUMPTIONS: - This data reflects scoring under the current version of DIA Rule 46 - This data reflects scoring for the period ending December 31st, - This data is NOT assumed to be final or official scoring in any way, or any time period - This data is a directional estimate only - This data will change prior to the release of any official PVC Program scoring - Please contact the Metrix PVC Program team with questions: pvcprogram@metrixadvisors.com 4/21/2017 Monthly Services Scorecard Page 6 of 6

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