Northeast Regional Roundup of Customer-centric Programs

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1 Northeast Regional Roundup of Customer-centric Programs 36 th PLMA Conference Tuesday, November 14, 2017

2 Regional Context - ISO NE ANNUAL ENERGY USE (GWh) With and without EE and PV Savings SUMMER PEA DEMAND (MW) With and without EE and PV Savings 2

3 Regional Context - ISO NE MW 28,000 26,000 24,000 22,000 20,000 18,000 16,000 14, ISO NE Load Duration Curve 6% of hours represent over 25% of the load The inefficient use of demand has real cost implications Reducing usage during ISO peak demand has two main benefits Reduce ICAP tags Reduce installed capacity requirement More than 4,200 megawatts (MW) will have shut down between 2012 and 2020 an amount equal to almost 15% of the region s current generating capacity Over 5,500 MW of additional oil and coal capacity are at risk for retirement in coming years 12,000 10,000 8,000 0% 3% 6% 9% 13% 16% 19% 22% 25% 28% 31% 34% 38% 41% 44% 47% 50% 53% 56% 59% 63% 66% 69% 72% 75% 78% 81% 85% 88% 91% 94% 97% 3

4 3 states 3.6m customers 8,000 employees $500m+ annual EE investment #1 Ranking 4

5 Eversource Peak Load Disaggregation NSTAR Loads by Rate Class Persona Customer Type Rate Type Demand Charges Visible? Load Optimiz ed? Load Coincident with ISO Peak? 1 Large C&I 1 TOU Yes + ICAP tag Yes Yes 2 Large C&I 2 TOU Yes + ICAP tag No Yes 3 Mid-Size Commercial 1 4 Mid-Size Commercial 2 5 Small and Medium Commercial Basic + Demand Basic + Demand Yes Maybe Yes Yes Maybe No Basic No No No 6 Residential Basic No No Partial 5

6 Misalignment between business case and energy use presents opportunities Quick Service Coffee Restaurant Large Retail: Big Box Store You would assume peaks in the AM, not mid day and afternoon You would assume peaks after work, not afternoon 6

7 Eversource has proposed a slate of peak demand reduction demonstration projects Battery Storage Software & Controls Thermal Storage Demand Response Solution Technology Total Participant Incentive + STAT Anticipated # of Customers Range of On-Peak Savings Per Project Per Year (MW) Battery Storage $5,000, Thermal Storage $3,900, Software & Controls $4,140, Demand Response $5,270, Large C&I $3,250, Small C&I $2,020, Total $18,310, , We are also exploring integrated energy efficiency and demand reduction approaches 7

8 3 US states 3.4m US electric customers $620m+ annual EE investment 8

9 Our Two Demand Response Programs Commercial and Industrial Customers Pay for Performance About $30 per kw per Year Residential and Small Commercial Customers Pay for Connected Device About $30 per Thermostat per Year Baseline Curtailment Honeywell ecobee Nest During Event Morning Noon Night 9

10 Demand Response Program for Commercial and Industrial Customers New York 190 MW Massachusetts 21 MW Rhode Island 7 MW 10

11 $350 Lessons Learned From Running Both C&I and Residential Programs Work with aggregators in the C&I space Leverage Energy Efficiency Programs Cost per kw per Year $150 $75 Cost control is crucial for residential programs Benefits C&I Program Costs Currently 215 MW Currently 230 Customers Today s Resi Program Costs Currently 2 MW Currently 4,500 Customers Next Year s Resi Program Costs 11

12 Cape Light Compact Municipal aggregator & energy efficiency program administrator (PA) Oldest aggregation in U.S. Comprised of and serves the 21 towns on Cape Cod and Martha s Vineyard 205,000 EE customers 138,000 power supply customers Only non-utility PA in MA

13 CLC s DR Landscape kwh Sales MA law requires acquisition of all costeffective energy efficiency & demand reduction resources Serve mostly residential customers & load Significant amount of seasonal commercial customers/load C&I Residential # Customers Largest percentage of second homes in MA C&I How do we engage residential customers in load management? How do we manage commercial peak load during a short busy season? Residential

14 Residential DR Engaging residential customers in load management: Behavior Initiative Began in 2009, gave participants near-real time usage/demand visibility Participants successfully shifted and reduced load voluntarily using energy insights provided DR Demonstration Offering built on experience from Behavior Initiative to include DLC for air conditioning Wi-Fi thermostats and mini-split controls

15 Small Commercial DR Seasonal businesses are focused on summer customers not summer load Less likely to make behavioral changes or accept DLC that affects operation or customer comfort Storage as DR may be most effective Thermal storage targets A/C Load Exploring battery storage deployment Storage dispatch has no customer-facing impact on operations or comfort Images courtesy of Ice Energy

16 DR beyond 2018 Expand DR Demonstration Offering Leverage growing installed base of Wi-Fi thermostats Deploy additional thermal storage Explore additional load management opportunities/technologies Increasing number of connected devices/appliances present new opportunities for residential engagement/load management Decreasing cost of battery storage may allow for non-disruptive DR for seasonal businesses (and res. customers) Outcome of MA grid modernization proceedings currently under review may provide better tools/incentives for customers to participate in DR

17 Customers Infrastructure Service Territory Electric 3.3 million One of the largest underground systems in the world All 5 boroughs and Westchester County Gas 1.1 million Steam 1,760 4,333 miles of gas mains and services Largest district steam system in the world 3 out of the 5 boroughs and Westchester County Manhattan below 96 th Street

18

19 Demand Response Programs Current Distribution Load Relief Program (DLRP) Commercial System Relief Program (CSRP) BQDM Demand Response Auction Bring Your Own Thermostat (BYOT) Connected Devices Future Advanced Metering Infrastructure Natural Gas Demand Response Convergence of all Demand Response Programs into a single Demand Response Management System (DRMS) AMI Gas Module AMI Electric Meter

20 Marketing Efforts

21 How do customers enroll? Con Edison 120% 100% DR Enrollment Channel 80% Aggregators Customers Directly Enrolled 60% 40% Customers Enrolled Through Aggregators 20% 0% Enrolled Through Aggregators Enrolled Directly with Con Edison

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