St. Catharines Transit Commission Accessibility Plan. St. Catharines Transit Commission Accessibility Plan

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1 St. Catharines Transit Commission Accessibility Plan 1

2 ST. CATHARINES TRANSIT ACCESSIBILITY PLAN The following document is the St. Catharines Transit s Accessibility Plan for the next five years starting It forms a part of the City of St. Catharines Accessibility Plan. Introduction The St. Catharines Transit Commission (SCTC) is committed to developing, implementing, maintaining and enhancing accessibility as set out under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Standards for people with a disability in a manner that: Reflects the continual improvement of access to public transportation premises, facilities and services for passengers and employees with disabilities. The provision of high quality service which is accessible to all passengers and employees. Report on Achievements SCTC has been working at improving access to all people for over two decades. In July 2011 the Integrated Accessibility Standards Regulation (IASR) became law under the AODA. Because of the investment we made in accessibility prior to July 2011 we are pleased to say that SCTC is in compliance with a significant number of these regulations before the required deadlines. The following are recent actions taken by SCTC: 1. SCTC met all requirements under O.Reg. 191/11 Transportation Section having compliance deadlines on or prior to January 1,

3 2. As of September 2011 all conventional bus routes operate with accessible buses. 3. Automated stop announcement technology was installed on all conventional buses in early There is on-going monitoring to ensure the system is activated and functioning properly while buses are on the road. 4. Six new bus shelters with accessible concrete pads and pathways to the sidewalk were installed on bus routes in All SCTC buses have customer enhancements as required by the Transportation Standard of the IASR, such as brightly coloured onvehicle grab rails, handrails and stanchions, visual differentiation of platform edges and lowered stop request buttons. Stop request strips are easily accessed underneath the courtesy seats on low floor buses. 6. In 2011 and 2012 SCTC completed Customer Service Training to staff and drivers in accordance with the Customer Service Standard and the IASR of the AODA. 7. Key SCTC staff members participated in the city s Accessible Communication seminars held at Brock University in 2011, in compliance with the Information and Communication Standard of the IASR. 8. In 2011 the public reception counter at the SCTC administration office was reconstructed to meet accessibility standards. 9. In 2012 a second curb access was constructed at the SCTC administration office. 10. St. Catharines Transit information is accessible on the website ( and is linked to the City of St. Catharines Web site ( The website has been upgraded with flexible fonts and maps. SCTC has also expanded the accessible service page. 11. The Paratransit System includes Paravans, which are modified vans that will travel door-to-door to pick-up customers who are unable to board conventional buses, yet do not require any ambulatory aids. 12. In 2012 all bus route information from our Rider s Guide was transcribed into an accessible format, and is available upon request. 13. In 2012 priority seating was assigned on all buses, new compliant signage placed at the seats and also on visible posters. Information 3

4 was posted on our website and drivers advised of the priority seating policy. 14. In December 2012 the St. Catharines Paratransit Advisory Board was consulted on the content of this Accessibility Plan. 15. In October 2012 SCTC approved its IASR policy and forwarded it to St. Catharines City Council in December 2012 for recognition and inclusion with the City s IASR policy. Barriers to Access at St. Catharines Transit St. Catharines Transit recognizes that some parts of its infrastructure may present certain barriers to people with disabilities. In striving to ensure access to physical facilities, St. Catharines Transit s objective is to create a service environment that is free of barriers to the extent that is reasonably possible. Shelters & Stops Clearing snow and ice from major bus stops and shelters is undertaken, however this cannot be accomplished instantaneously. The path between the bus and the sidewalk is not always continuous and some stops do not have landing pads. There is an on-going process between SCTC and the city to install concrete pathways and landing pads. Some shelters have poor access due to the doorway location relative to either the sidewalk or the bus. We will work with the shelter provider to correct this situation wherever it is safe to do so. St. Catharines Downtown Terminal The Downtown Terminal is owned by Infrastructure Ontario and SCTC is a tenant. All SCTC bus routes (except for two) pass through the Downtown Terminal as well as intercity bus routes, making the terminal a main hub of community access. SCTC will advocate with Infrastructure Ontario to have improvements made, such as fully accessible washrooms. Buses Restraint equipment for wheelchairs and scooters is designed to accommodate most designs. However, some of the newer scooters may be too large to manoeuvre into position or be properly restrained and may not be able to be safely accommodated. 4

5 Roads and Sidewalks The roads and sidewalks on the approaches to SCTC bus stops, although maintained by the City of St. Catharines, determine the accessibility of SCTC services. Specific barriers in the following areas have been identified: The walking and wheeling path to and from bus stops do not always have curb cuts at corners. Where curb cuts exist they may be too low or lacking in tactile demarcations to provide a cue to a person who is visually impaired. Sidewalk snow clearing is undertaken diligently, however cannot be accomplished instantaneously. Resource Barriers SCTC recognizes the availability of resources can be a major factor in determining the progress in reducing or eliminating the barriers identified in consultation with people with disabilities. SCTC further recognizes that resource constraints require a process of prioritization. Actions planned for the next 5 years SCTC intends to make its services more accessible by taking the following on-going actions throughout the next five years: Request funding to purchase a minimum of 4 new low-floor, accessible buses per year. Request funding to purchase a minimum of 1 new Paratransit vehicle per year. Review bus stops to determine which ones are the least accessible and continue to improve these stops. Ensure that Paratransit customers are fully informed of the travel options available to them on the conventional transit routes and Community Bus routes. Work with City and Regional staff to improve the curb cuts and tactile demarcations at bus stops to assist patrons with mobility or vision disabilities. Annually consult with the Paratransit Advisory Board to seek their advice on which barriers and which remedial actions should have priority for the coming year. 5

6 Inform Infrastucture Ontario of SCTC s concerns as a tenant of the downtown terminal to remove accessibility barriers at the terminal. Install an accessible ticket counter at the downtown terminal. Request funding through our municipal capital and operating budgets to address the highest priority barriers. Seek opportunities to secure funding to extend or accelerate the removal of priority barriers. Lobby the provincial government to ensure that sufficient additional funding is provided to allow us to meet the new IASR without compromising service. In addition, there are specific actions required by the IASR over the next five years and these are identified in our Integrated Accessibility Standards Policy, which was approved by the SCTC on October 25, 2012 and is available on our website, at our administrative office and is attached as Appendix 1. The IASR timeline chart is attached as Appendix 2. The SCTC will prepare an annual status report on the progress of measures taken to implement this Plan and post the status report on our website, and provide it in an accessible format upon request. Communicating the Accessibility Plan to the Public SCTC will communicate the accessibility plan to the public through the following actions: The Plan will be available at the SCTC administrative office, 2012 First St. Louth, in an accessible format upon request, also on our website and at City Hall. 6