Draft Rossmoor Short Range Transit Plan

Transcription

1 aft Rossmoor Short Rang Transit Plan January 018 Goldn Rain Foundation

2 Tabl of Contnts 1. Excutiv Summary 5 Study Purpos... 5 Systm at a Glanc... 5 Currnt Prformanc... 6 Srvic Changs Undr Considration... 8 Additional Transportation Opportunitis Ovrviw of Srvics 10 Introduction Rossmoor Bus Srvics Fixd Rout and Shuttl Srvic Dial-A-Bus Paratransit Walnut Crk Ara Srvics County Connction Bus and LINK Paratransit BART Rid-Hailing Srvics On-Dmand Dlivry Srvics Othr Snior Srvics Study Goals 16 Ridrship and Covrag Goals Markt Analysis 18 Dmographic & Transportation Trnds Survy Rsults Srvic Quality Frquncy of Us... 0 Mobility Nds... 0 Tchnology Us Currnt Systm Prformanc Ridrship... Cost and Rvnu... 7 Srvic Quality... 8 Srvic Productivity... 9 Rcnt Srvic Trnds Pr Rviw Oprations Improvmnt Plan 33 Transit Ntwork Vision Ntwork Altrnativs Altrnativ 1: Optimizd Fixd-Rout and Dial-a-Bus Altrnativ : On-Dmand Srvic Comparison of Altrnativs On-Dmand Srvic Plan Potntial Srvic Enhancmnts Futur Srvic Changs... 39

3 Rossmoor Short Rang Transit Plan January 018 Implmntation Additional Transportation Opportunitis Capital Improvmnt Plan 41 Transit Vhicls & Facilitis Vision Vhicl Flt Vhicl Typ Vhicl Ful Tchnology... 4 Autonomous Vhicl Tchnology Stops and Strt Facilitis

4 List of Figurs List of Tabls Figur E1: Prformanc Comparison... 7 Figur E: Obsrvd Bus Ridrship... 7 Figur E3. On-Dmand Srvic Concpt... 8 Figur 1: Existing Fixd Rout Transit Srvics in Rossmoor... 1 Tabl E1. Transit Srvics at a Glanc... 6 Tabl 1. Avrag Daily Ridrs by Srvic, Tabl. Summary of Costs and Rvnus, Tabl 3. Srvic Quality... 8 Figur : Existing Fixd Rout Transit Srvics in Downtown Walnut Crk Figur 3: County Connction Map Figur 4: Obsrvd Wkday Systm Bus Boardings in Rossmoor... 3 Figur 5: Obsrvd Wkday Systm Bus Boardings in Walnut Crk... 4 Figur 6: Avrag Wkday Ridrship by Srvic Typ, Figur 7: Approximat Wkday Hourly Ridrship Dmand, Figur 8: Ridrship and Hours by Srvic Typ, Figur 9: Systm Prformanc Comparison by Srvic (Passngrs pr srvic hour & Cost pr Passngr), Figur 10: Prformanc ovr Tim by Prcnt Chang, Figur 11: Srvic Comparison: Rossmoor, County Connction (Walnut Crk ara), and Whls (Livrmor ara)... 3 Figur 1: Optimizd Two-Rout Systm Concpt Figur 13: On-Dmand Srvic Concpt Appndix Appndix A: 016 Srvic Summary Appndix B: Ridrship Maps Appndix C: Ridr Survy 4

5 Rossmoor Short Rang Transit Plan January 018 Study Purpos This Short Rang Transit Plan (SRTP) valuats th fficincy and quality of srvic for Rossmoor s transportation srvics. It includs analysis of currnt srvic productivity, dlivry mthods, and altrnativs, as wll as considrations of quipmnt and oprating structur. Th Goldn Rain Foundation (GRF) last conductd a comprhnsiv planning ffort for its bus srvics in Systm at a Glanc 1. Excutiv Summary Rossmoor s bus systm hlps rsidnts maintain thir indpndnc and njoy vrything Rossmoor and th surrounding community has to offr. GRF oprats far-fr bus srvic svn days a wk, 365 days a yar, srving dstinations around Rossmoor and downtown Walnut Crk. Rossmoor s bus srvics includ fixd rout, dial-a-bus, and paratransit srvics, as shown in Tabl E1. GRF provids srvic from 6:00 AM to 8:30 PM on wkdays and 9:00 AM to 8:30 PM on wknds. Spcial vnt srvic is also providd. In 016, GRF srvd about 350 bus and paratransit rids on wkdays and 100 rids on wknds, totaling 10,000 rids for th yar. Th systm costs approximatly $1.1 million to oprat pr yar. Funding is providd by monthly rsidnt contributions of $14.9 pr houshold supplmntd by a $67,000 grant from th Contra Costa County Transportation Authority for srvic to downtown Walnut Crk. 5

6 $9.11 $ $43.3 $3.63 $35.1 $67.5 $ $8.08 $69.4 $70.8 Tabl E1. Transit Srvics at a Glanc Srvic Oprations Dscription Fixd Rout Bus Dial-A-Bus Paratransit Wkdays: 9:00 AM 5:00 PM Wkdays: 6:00 9:00 AM 5:00 8:30 PM Wknds: 9:00 AM 8:30 PM Wkdays: 9:00 AM 5:00 PM Othrwis srvd by Dial-A-Bus Four Routs (Blu, Rd, Yllow, and Whit) srving Rossmoor and on rout (Grn) srving downtown Walnut Crk. Ridrs call at last an hour in advanc to book. Dispatchr on staff during wknds; drivrs slf-dispatch on wkdays. Door to door assistd srvic for qualifid ridrs physically unabl to rid th bus or driv. Dispatchr on staff wkday mornings. Currnt Prformanc GRF sks to incras ridrship whil maintaining accss to transit throughout Rossmoor. Today s transit ntwork prioritizs maximizing srvic covrag, as opposd to optimizing th convninc and productivity of transit srvic. Consquntly, buss mostly provid a community srvic to rsidnts who cannot driv or lack accss to a car. According to a survy, most Rossmoor rsidnts valu bus srvic as a rliabl transportation amnity. Howvr, many rsidnts do not rid rgularly bcaus of longr travl tims, wait tims, and srvic hours rlativ to driving: on avrag, a bus trip within Rossmoor taks 40 to 50 minuts, whras a trip by car or golf cart tn minuts or lss. Figur E1 compars Rossmoor s bus srvic to similar systms; Figur E dpicts currnt srvic and obsrvd daily ridrship. Productivity lvls across Rossmoor s bus systm ar gnrally modst. Rossmoor s fixd rout and dial-a-bus srvics avrag about svn passngrs pr srvic hour at a cost of $9 pr passngr. For a point of comparison, County Connction (Walnut Crk ara) sks to achiv 15 passngrs pr srvic hour at a cost of $8.50 pr passngr for fixd rout srvics. Rossmoor s paratransit srvics ar substantially lss productiv and mor rsourc-intnsiv, avraging two passngrs pr srvic hour at a cost of $43 pr passngr. Oprating costs pr srvic hour for fixd rout and dial-a-bus srvic is approximatly 50 prcnt lowr compard to similar public transit systms, but paratransit costs ar approximatly 5 prcnt highr Figur E1: Prformanc Comparison: Rossmoor, County Connction, and Whls Passngrs pr Hour Cost pr Passngr Bus Cost pr hour Passngrs pr Hour Cost pr Passngr Paratransit Rossmoor County Connction Whls Cost pr hour 6

7 ALL LINES BUS BOARDINGS ROSSMOOR 4 Sk y c r st 3 ol l Kn Ro s s m oo r Pk Evnt Cntr ss Ro Crksid Clubhous Trra moo r tu C ac s S C a l i f orn i a Vally Blvd To Downtown Walnut Crk Safway 7 John Muir at Rossmoor Mdical Cntr vd y n 4 98 Va ll Ind ia p r Go l d n Up 4 CVS Bl an akl Ra Rd Tic RV Parking n Ra Dl Vall Clubhous 17 Pool Rossmoor Pharmacy E a gl rg d ol in 15 Pkwy Entranc Rd Lin Blu Lin Whit Lin Yllow Lin Grn Lin Obsrvd Bus Boardings mils RTH 1/ NO 0 Figur E Rd Go l 49 G ry 3 d in 6R Lo w Roc nc Fairlaw t gs Clubhous 6 wy C r k D r Tic 3 Gatway Pi n Rd 8 Pool Dollar Clubhous 3 3 t Rain n d Tic H A u t u m n wo o d D 4 r r k D Ti c s 3 Cr 3 4 n Oakm o Ln Hillsid Clubhous da na Cany orsman a Gr dg kl 4 Ct on Trra y Dollar D r n l 4 Sta 5 Ct t dc oo Can yon w 4 L S ng Spr i n Ru n n i n iga ood lw ing Pt a isur L n rm Pool

8 Currnt oprations pos oprational challngs for communications and dispatch. Dial-a-Bus and paratransit drivrs must tak calls from rsidnts rqusting rids whil driving during crtain tims of day, which is infficint and poss safty concrns. Rsidnts also lack accss to ral-tim bus arrival information whn using th systm, providing uncrtainty spcially whn using th dial-a-bus srvic. Tchnology prsnts opportunitis for improving a ridr s xprinc intracting with th bus srvics: ovr half of Rossmoor rsidnts own smart phons, and approximatly four out of fiv us th intrnt. Srvic Changs Undr Considration Th implmntation of an on-dmand transit systm within Rossmoor would nhanc th convninc and productivity of Rossmoor s bus srvic,. Rcnt innovations in rid-hailing and dispatch tchnology prsnt an opportunity for Rossmoor to adopt a fully on-dmand, point-to-point srvic (similar to Ubr or Lyft) whil maintaining us of its own vhicls and drivrs. On-dmand softwar platforms allow ridrs to rqust rids within a pr-dfind srvic ara via phon, smartphon app, or a wbsit. Buss ar automatically dispatchd via ral-tim routing dirctions to choos th shortst, fastst rout whil combining trips for multipl passngrs. Trips may b schduld in as littl as 10 to 15 minuts in advanc, and srvic would b providd on all strts whr bus oprations ar fasibl. Initially, Grn Lin srvic to downtown Walnut Crk would rmain as a fixd rout srvic with timd connctions to on-dmand buss and staggrd srvic with County Connction. On-dmand srvic would provid a mor rsponsiv srvic with fwr vhicls in opration. Avrag travl tims plus wait tims for trips around Rossmoor would dcras from 40 to 50 minuts to 30 minuts or lss. Enhancd convninc of transit srvic is xpctd to incras ridrship by approximatly 150 to 50 daily ridrs. Rducd vhicl nds could also allow for rdploymnt of additional srvic during morning and vning hours (as rqustd by Rossmoor s rsidnts) without incrasing ovrall oprating costs. Whil this study considrs maintaining a fixd rout systm, potntial changs would incras oprating costs du to Dial-A-Bus dispatch nds and rsult in inconsistnt covrag across Rossmoor. Figur E3. On-Dmand Srvic Concpt 8

9 Rossmoor Short Rang Transit Plan January 018 Tabl E. Comparison of Ntwork Altrnativs Avg Midday Daily Ntwork Altrnativ Travl + Wait Ridrship Tims Potntial Estimatd Annual Cost Existing Srvic min 350 Ridrs $1,100,000 Optimizd Fixd Rout and Dial-a-Bus On-Dmand Srvic min <30 min Ridrs Ridrs $1,180,000 $1,100,000 1 Assums sam morning, vning, and wknd srvic lvls and four wkday daytim buss instad of six. Dos not includ additional potntial nhancmnts to morning and vning srvic. Additional Transportation Opportunitis Enhancd transit srvic is on componnt of a multimodal mobility solution for Rossmoor s rsidnts. Continud ducation and promotion of Walnut Crk-ara snior transportation srvics, ridhailing srvics lik Ubr and Lyft, and on-dmand dlivry srvics lik Instacart and Postmats prsnt opportunitis for srving rsidnts travl nds without driving. A rid-matching ntwork amongst Rossmoor rsidnts and a shard mobility program for carshar and bikshar also may hlp mt a gratr divrsity of travl nds. Th procurmnt of lctric buss prsnts an opportunity to furthr rduc grnhous gas missions and capitaliz on Rossmoor s invstmnt in solar nrgy. Whil autonomous buss ar not xpctd to b commrcially availabl in th nar futur, thy may prsnt opportunitis for implmntation in Rossmoor ovr th long trm. A continud invstmnt in pdstrian safty within Rossmoor supports saf and convnint accss to transit. Ky stops at th Gatway Clubhous and Rossmoor Shopping Cntr also prsnt opportunitis for nhancmnt. Imag E1. Sampl on-dmand transit mobil application. Sourc: Capital Mtro. 9

10 Introduction Rossmoor s bus srvics provid mobility to 9,700 rsidnts within th Rossmoor community, hlping rsidnts maintain thir indpndnc and njoy vrything Rossmoor and th surrounding community has to offr. Rossmoor buss oprat far-fr srvic svn days a wk, 365 days a yar. In addition to srvic throughout Rossmoor, buss also tak Rossmoor rsidnts to dstinations around downtown Walnut Crk and th Walnut Crk BART station.. Ovrviw of Srvics Th Goldn Rain Foundation s (GRF) transportation dpartmnt oprats bus and paratransit srvic, mploying tn drivrs, two flt mchanics, and two part tim staff. GRF owns a flt of 1 vhicls ach with capacity for 14 to 18 passngrs. GRF staff handl day to day oprations, grant applications, dispatching, customr srvic, and travl training to familiariz rsidnts with local bus srvics. Rossmoor Bus Srvics Rossmoor s bus srvics oprat 6:00 AM to 8:30 PM on wkdays and 9:00 AM to 8:30 PM on wknds. Th main srvic ara is within th Rossmoor community, Rossmoor Shopping Cntr, Walnut Crk BART Station, and downtown Walnut Crk (including dstinations such as Kaisr, Targt, Whol Foods, Hilltop Profssional Cntr, Tradr Jo s, and Broadway Plaza). Spcial vnt srvics ar also providd. In 016, GRF providd 10,000 bus and paratransit rids. 10

11 Rossmoor Short Rang Transit Plan January 018 Fixd Rout and Shuttl Srvic On wkdays, buss oprat on color-codd, fixd loop routs from approximatly 9:00 AM to 5:00 PM. Th buss follow th sam loop routs all day. Insid Rossmoor Vally, ridrs may flag down buss to stop anywhr that is lgal and saf. Th Blu, Rd, Whit, and Yllow lins travl within th Rossmoor Vally, whil th Grn Lin travls to downtown Walnut Crk. All buss srv th Gatway Clubhous and Rossmoor Shopping Cntr, somtims ovrlapping whil othr tims staggrd by 15 to 30 minuts. Shuttl srvic is providd bfor and aftr rgular fixd rout on Monday through Friday. Th shuttl srvic lavs th Rossmoor Shopping Cntr at 9:00 AM, 5:00 PM, 5:30 PM and 6:15 PM. All shuttls stop at Gatway Clubhous bus shltr and transport Rossmoor rsidnts dirctly to thir strt ntryway. AM and 9:00 AM. Estimatd dpartur tims ar 7:00 PM and 8:0 PM. On wkdays, bus drivrs tak calls and dispatch thir own rids; a dispatchr taks calls and schduls rids for drivrs on wknds. Paratransit Rossmoor offrs paratransit srvic to community mmbrs who ar physically unabl to driv or us th rgular Rossmoor bus. Paratransit ridrs typically us whlchairs, havy walkrs, or ar unabl to accss th bus stop. Sixty-thr Rossmoor rsidnts ar prsntly ligibl for paratransit srvic. A ddicatd paratransit bus is providd on wkdays from 9:00 AM to 5:00 PM; othrwis, ridrs ar srvd by Dial-A-Bus srvic. A dispatchr taks calls and schduls paratransit rids from 9:00 AM to 1:00 PM on wkdays, whil drivrs tak calls and dispatch thir own rids during all othr tims. Dial-A-Bus Dial-A-Bus oprats on wkday mornings, vnings, and on Saturdays, Sundays, and Holidays. Ridrs call to rqust rids at last on hour in advanc of pick-up tim. Dial-A-Bus srvic offrs trips within th sam srvic ara as fixd rout srvic. On wknds, Diala-Bus srvic maks svn trips to downtown Walnut Crk and th Walnut Crk BART station, arriving vry two hours. Wkday morning Dial-A-Bus srvic maks four trips to downtown Walnut Crk and th BART Station, whil vning srvic maks two trips. Estimatd morning arrival tims to BART ar 6:15 AM, 7:00 AM, 8:00 Imag 1: In addition to fixd rout, dial-a-bus, and paratransit srvic, Rossmoor s buss ar usd for spcial vnts. 11

12 ALL LINES ROSSMOOR Sk y c r st Cr Ti c Pool Dollar Clubhous s Ro s s m oo r Pk wy Gatway Clubhous ssm Ro Trra tu C ac s Tic vd y n Rd Lin Blu Lin Whit Lin Yllow Lin Grn Lin mils RTH 1/ NO 0 Figur 1 Safway Va ll Ind ia To Downtown Walnut Crk S an akl Vally Blvd John Muir at Rossmoor Mdical Cntr Ti c H A u t u m n wo o d D r Go l d n C a l i f orn i a Bl E a gl p Up CVS RV Parking G ry n Rd Dl Vall Clubhous Pool Rossmoor Pharmacy r d in Pkwy Entranc oor Pi n Rd ol d in R Ra C r k D r Crksid Clubhous Rain n rg Ra Lo w d Go l Roc nc Fairlaw t gs Oak Ln Hillsid Clubhous Pool da orsman k Tic dg kl mo n t Ct Cany na Evnt Cntr a Gr y Dollar D r n l on Trra Ct t dc oo ng Spr i n S Sta Can yon w L ood lw ing Pt a Ru n n i n iga isur L n rm Rd ol l Kn

13 Post Offic Walnut Crk BART Ygnacio Vally Rd GREEN LINE DOWNTOWN WALNUT CREEK Targt N. California Blvd Civic City Hall Lshr Cntr for th Arts Bonanza St Cyprss St N. Main St Library N. Broadway Locust St Safway San Migul Mt. Diablo Blvd To Rossmoor Olympic Blvd Cinmark Movi Thatr Broadway Plaza S. Broadway S. California Blvd Tradr Jos Kaisr Prmannt Mdical Cntr S. Main St Grn Lin From Rossmoor Figur

14 Walnut Crk Ara Srvics In addition to Rossmoor s bus srvics, othr transportation srvics ar availabl to Rossmoor rsidnts, as discussd blow. Rids must b schduld on day in advanc in ordr to b guarantd. County Connction Bus and LINK Paratransit County Connction provids bus srvic to Walnut Crk and cntral Contra Costa County (Figur 3). County Connction s Rout 1 provids srvic btwn th Rossmoor Shopping Cntr, Walnut Crk BART Station, and John Muir Mdical Cntr. On wkdays, Rout 1 runs hourly from approximatly 6:30 AM to 7:30 PM. On wknds, Rout 301 runs vry 90 minuts from approximatly 9:45 AM to 5:15 PM. Sniors 65 and oldr rid for $1.00 and buss ar fr on wkdays btwn from 10:00 AM and :00 PM. Transfrs btwn County Connction and Rossmoor buss ar not timd. County Connction LINK paratransit srvs ligibl ridrs undr th Amricans with Disabilitis Act (ADA). LINK paratransit srvic diffrs from Rossmoor s paratransit srvic in its ligibility rquirmnts, srvic ara, schduling procdurs, and usr cost. To qualify, ridrs must b approvd basd on an application which documnts an inability to us fixd-rout bus srvic. Eligibl trips must bgin and nd within 1.5 mils of a County Connction bus rout, which xcluds approximatly on-third of th Rossmoor ara. LINK paratransit srvic hours mirror Rout 1 srvic hours and costs $4.00 pr trip. Figur 3: County Connction Map All of Rossmoor s buss connct to Rout 1 at th Rossmoor Shopping Cntr, whil th Grn Lin conncts to svral routs at th Walnut Crk BART Station. Sourc: County Connction,

15 Rossmoor Short Rang Transit Plan January 018 BART Bay Ara Rapid Transit (BART) provids rail transit srvic btwn th East Bay, San Francisco, and northrn Pninsula. BART s Pittsburg-Bay Point lin conncts th Walnut Crk Station with San Francisco, Oakland, and th San Francisco Intrnational Airport. BART oprats vry svn to 15 minuts during wkday daytim hours and vry 15 to 0 minuts during wkday vnings and wknds. BART offrs discountd far cards for sniors 65 yars and oldr. Th Walnut Crk Station includs,089 parking spacs, though parking lots typically fill up by 7:00 AM on wkdays. Transfrs btwn Rossmoor buss and BART ar not timd. Rid-Hailing Srvics Rid-hailing srvics such as Ubr, Lyft, and taxis srv th Rossmoor and Walnut Crk aras. For Ubr and Lyft, an individual rid btwn Rossmoor and downtown Walnut Crk costs btwn $8 and $11, whil a shard rid costs btwn $6 and $8. Typical wait tims ar about tn to 15 minuts in Rossmoor and lss than tn minuts in downtown Walnut Crk. Wait tims and fars for taxi srvics ar gnrally gratr. ivrs must provid th rsidnt s nam and rsidnts must notify scurity in advanc to ntr Rossmoor. On-Dmand Dlivry Srvics On-dmand dlivry srvics such as Postmats and Instacart srv th Rossmoor and Walnut Crk aras. Dlivris of grocris and mals can b ordrd through wbsits or mobil dvics and typically tak undr an hour to arriv. Dlivris usually cost btwn $4 and 6 plus th cost of itms purchasd. ivrs must provid th rsidnt s nam and rsidnts must notify scurity in advanc to ntr Rossmoor. Othr Snior Srvics GoGoGrandparnt provids phon-basd booking of Ubr and Lyft rids for sniors. Fars ar slightly highr than individual Ubr or Lyft rids. GRF has partnrd with GoGoGrandparnt to promot its us. Snior Hlplin Srvics offrs fr on-on-on, door-to-door rids for hom-bound snior rsidnts of Contra Costa County. Rids ar providd by voluntr drivrs primarily for th purpos of obtaining mdical car, grocris, and othr basic nds. Th Walnut Crk Sniors Club provids bus srvic for its mmbrs. Rsrvations ar mad by phon on day in advanc. Fars ar $1. Caring Hands matchs voluntr cargivrs with sniors to provid fr non-mdical assistanc. Th program is administrd through th John Muir Mdical Cntr. Srvics ar gnrally providd onc a wk to mt a snior s ongoing nd and includ visits, transportation, and hlp with shopping and rrands. Silvr Rid offrs door-to-door assistd rid srvic within th Bay Ara. Rids may b schduld via phon, mail, or thir wbsit. Costs ar typically mor xpnsiv than taxi srvic. 15

16 Ridrship and Covrag Goals Transit systms oprating with fixd rsourcs oftn valuat th tradoffs btwn goals of maximizing ridrship and covrag. Ridrship goals sk to maximiz productivity by focusing srvics in aras of highst potntial dmand. Covrag goals sk to maximiz th accssibility of transit srvics across a srvic ara, providing liflin srvics to rsidnts who lack othr options. GRF has dfind th following ridrship and covrag goals for this SRTP: 3. Study Goals Ridrship Goals Incras ridrship and productivity of transit srvic Rduc transit travl tims and wait tims Rduc traffic congstion Improv traffic safty Enhanc sustainability Covrag Goals Srv all rsidnts within a rasonabl walking distanc (approximatly 500 ft from rsidnc) Provid dirct srvic to ky Walnut Crk dstinations Provid liflin srvic for mobility-impaird rsidnts 16

17 Rossmoor Short Rang Transit Plan January 018 Thr ar strong rasons to dsign systms around ithr th ridrship or covrag goals, and thr ar no right answrs in choosing to allocat rsourcs btwn th two. Givn fixd transportation rsourcs, achiving both goals can b challnging, and tradoffs ar oftn rquird. Today, GRF allocats its rsourcs towards maximizing covrag as a community srvic across th Rossmoor community, nsuring that as many Rossmoor rsidnts as possibl ar dirctly srvd by bus srvic. This approach rsults in a ntwork that is highly accssibl, but also rsults in lowr productivity du to low frquncy and circuitous routs. Morovr, passngrs must plan thir daily schduls around hourly timtabls and dial-a-bus availability, rathr than bing abl to rly on transit for mor spontanous or unplannd trips. This SRTP valuats how Rossmoor s currnt srvics prform undr ths ridrship and covrag goals. Chaptrs 4 and 5 considr rsidnt fdback and prformanc in rlation to ths ridrship and covrag goals, including a survy of rsidnts (Imag ). Chaptrs 6 and 7 valuat potntial srvic and facilitis nhancmnts consistnt with ths goals. Imag : Bus Survy Publishd in Rossmoor Nws in May 17

18 Dmographic & Transportation Trnds 4. Markt Analysis Rossmoor is an activ snior community conduciv to transit us as an option availabl to all rsidnts and as a liflin srvic for rsidnts who can no longr driv. Th avrag ag of a Rossmoor rsidnt is 77 yars old. Whil most rsidnts ar rtird, som ar still of prrtirmnt ag: about 1 prcnt ar 64 yars old or youngr, and about 9 prcnt ar 65 to 74. Bus srvic conncts popl and amnitis within th Rossmoor community and links Rossmoor with dstinations and mploymnt in downtown Walnut Crk and via th Walnut Crk BART Station. Th potntial for transit us within Rossmoor is constraind by gographic obstacls. Rossmoor Vally is about thr mils long and on mil wid; most trips intrnal to Rossmoor by car or golf cart ar lss than tn minuts. Rsidncs ar clustrd in a rang of sttings, from condos and co-ops to singl family homs, both within th vally floor and along th hillsids. Rossmoor s hilly trrain and mandring strt ntwork poss challngs for th bus systm to srv all nighborhoods fficintly and ffctivly. Whil som rsidnts njoy a short and asy walk to a bus, othrs hav a longr walk along stp drivways. Coupld with longr wait tims and travl tims, riding th bus can b inconvnint for som rsidnts. For ths rasons, most rsidnts who ar abl choos to driv instad. Transportation srvics ar changing rapidly as tchnology-nabld mobility options volv. Rid hailing srvics lik Ubr and Lyft ar 18

19 Rossmoor Short Rang Transit Plan January 018 introducing nw travl options for Rossmoor rsidnts by incrasing th availability of rlativly affordabl, on-dmand solo and shard rids. On-dmand dlivry srvics lik Instacart and Postmats ar nabling asir dlivris of mals and grocris whil rducing th nd to run rrands. Ovr th nxt 15-5 yars, th dvlopmnt of autonomous vhicls may furthr rshap travl bhavior in a varity of possibl ways. Whil som rsidnts hav incrasingly adaptd to ths changs, othrs ar lss comfortabl or abl to us such innovations. Amid ths changs and constraints, th Rossmoor bus systm continus to play a ky rol as a community srvic. Th systm fills gaps in mobility and accss not fully srvd by othr transportation options. Whil th systm may adapt to changing tchnology and dmographics, and considr nw ways to addrss gographic constraints, th cor nd for mobility providd via transit srvic across Rossmoor is xpctd to rmain for th forsabl futur. Survy Rsults Th Goldn Rain Foundation survyd Rossmoor rsidnts to solicit fdback on xisting transportation srvics. Th survy was distributd on-lin, in th Rossmoor Nws, th Gatway Clubhous bus stop, a booth at th Rossmoor Farmr s Markt, and on-board Rossmoor buss during May 017. A total of 81 rsponss wr rcivd, rprsnting about.8 prcnt of Rossmoor s population. Survy rsponss may b skwd slightly toward thos with an intrst in or opinion about bus srvic, so ths rsponss ar not ncssarily a fully rprsntativ sampl of th ntir Rossmoor population. Th survy qustions and rsults ar providd in th Appndix. A summary of ky thms is prsntd blow. Srvic Quality Th bus srvic rcivd high ratings for its rliability and covrag, but rcivd som lss favorabl ratings for frquncy, travl tims, and srvic hours, particularly amongst thos who stoppd riding or do not rid as oftn. Many rspondnts rqustd srvic latr in th vnings coordinatd with activitis at th vnt cntr. Som rspondnts who cannot driv or can only driv during th day do not attnd vnts or must lav arly sinc bus srvic nds at 8:30 PM. Som rspondnts also rqustd arly morning local bus srvic within Rossmoor for fitnss cntr classs. Svral rspondnts idntifid missd connctions and schdul coordination issus btwn Rossmoor buss, BART, and County Connction. In particular, rspondnts notd challngs in missing transfrs from th Grn Lin to th Blu Lin and from County Connction Rout 1 to Rossmoor buss. Rspondnts also notd that Rout 1 and th Grn Lin lav at around th sam tim and could b staggrd mor ffctivly. Rspondnts notd schdul ovrlap btwn buss and layovrs. 19

20 Rspondnts notd two gaps in srvic ar particularly long and inconvnint: th minut midday srvic gap on th Rd, Whit, and Blu lins during drivr lunch braks and th two hour gap btwn 5:00 and 7:00 PM for srvic from th BART Station. Som rspondnts viwd th routing within downtown Walnut Crk as circuitous and tim consuming, noting it taks tn minuts to travl to BART but up to 35 minuts to travl from BART. Svral rqustd a mor lgibl routing along Main Strt with mor dirct srvic to Broadway Plaza. Rspondnts had mixd opinions rgarding Dial-A-Bus vrsus fixd rout srvic. Som apprciatd th flxibl point-topoint Dial-A-Bus routing, whil othrs did not lik th uncrtainty of arrival tims and th inability to pr-schdul rids. Rspondnts apprciatd th prdictability of fixd rout srvic, but som critiqud th infficincy of circuitous and tim-consuming routs and th nd to transfr for Walnut Crk dstinations. Som also xprssd concrns ovr Dial-A-Bus drivrs nding to driv and answr calls at th sam tim. Som rspondnts prfrrd using srvics lik Ubr and Lyft for this rason. Rspondnts notd that bus drivrs offr high quality of customr srvic. Frquncy of Us Most rspondnts usd th Rossmoor bus occasionally. About half of rspondnts usd th bus multipl tims pr wk or multipl tims pr month, whil only tn prcnt usd it daily. Eightn prcnt of rspondnts nvr usd th bus. A majority of rspondnts usd som form of transit th prvious month. Sixty thr prcnt of rspondnts rportd using BART, whil 6 prcnt rportd using County Connction. Of th Rossmoor bus routs, th Grn Lin was th most commonly usd with 44 prcnt of rspondnts. Many rspondnts valu th bus srvic as an amnity rgardlss of whthr thy nd to us it oftn. Rspondnts also acknowldg thy may nd th bus in th futur but do not nd it now. Mobility Nds Twnty-nin prcnt of rspondnts ar unabl to driv and 6 prcnt liv in a houshold without a car. Svnty prcnt of rspondnts ar abl to walk gratr than 500 ft to a bus stop, whil about 15 prcnt xprssd limitd mobility Som rspondnts notd th bus stps ar too stp. Most rspondnts xprssd satisfaction with th currnt srvic ara. Rspondnts usd th bus to travl within 0

21 Rossmoor Short Rang Transit Plan January 018 Rossmoor and to th Rossmoor Shopping Cntr, Walnut Crk BART Station, downtown Walnut Crk, Targt, Kaisr, and othr dstinations. Som mntiond a dsir to travl to aras such as th John Muir Mdical Cntr, Sun Vally Shopping Cntr, and downtown Lafaytt. Tchnology Us Fifty-four prcnt of rspondnts own a smart phon and 90 prcnt own a cll phon or smart phon; tn prcnt do not own a smart phon or cll phon. Eighty-two prcnt us th intrnt. Svntn prcnt usd Ubr or Lyft th prvious month, compard to 11 prcnt which usd taxi srvic. Imag 3: Rsidnts boarding th Grn Lin On prcnt of rspondnts hav usd on-dmand dlivry srvics. 1

22 Ridrship During 016, Rossmoor s buss srvd approximatly 350 passngrs pr day on wkdays and 100 passngrs pr day on wknds and holidays. On wkdays, fixd rout and shuttl srvic accountd for about 300 passngrs, whil Dial-A-Bus and paratransit srvd th rmaindr. Th Grn, Yllow, Blu, and Rd Lins wr th busist routs, ach srving about 60 to 75 passngrs a day. Figurs 3 and 4 prsnt th avrag daily ridrship, milag and srvic hours for ach srvic and rout. 5. Currnt Systm Prformanc An on-board ridchck was conductd for ach rout during May 017 to obsrv ridr origin and dstination pattrns. Ridrship activity was most concntratd at th Rossmoor Shopping Cntr (about 100 wkday boardings), Gatway Clubhous (about 50 wkday boardings), and Watrford complx (about 30 wkday boardings). Scondary concntrations of ridrship activity wr obsrvd at th John Muir at Rossmoor Mdical Cntr, Hillsid Clubhous, Dollar Clubhous, and along Tic Crk iv and Uppr Goldn Rain Road (fiv to tn wkday boardings). Ridrship activity was gnrally obsrvd to b highst for rsidncs on th wstrn sid of th vally particularly along strts with stp hills whil fwr ridrs wr obsrvd along th southrn and astrn sids. A similar distribution occurs on wknds.

23 ALL LINES BUS BOARDINGS ROSSMOOR 4 Sk y c r st 3 ol l Kn Ro s s m oo r Pk Evnt Cntr ss Ro Crksid Clubhous Trra moo r tu C ac s S C a l i f orn i a Vally Blvd To Downtown Walnut Crk Safway 7 John Muir at Rossmoor Mdical Cntr vd y n 4 98 Va ll Ind ia p r Go l d n Up 4 CVS Bl an akl Ra Rd Tic RV Parking n Ra Dl Vall Clubhous 17 Pool Rossmoor Pharmacy E a gl rg d ol in 15 Pkwy Entranc Rd Lin Blu Lin Whit Lin Yllow Lin Grn Lin Obsrvd Bus Boardings mils RTH 1/ NO 0 Figur 4 Rd Go l 49 G ry 3 d in 6R Lo w Roc nc Fairlaw t gs Clubhous 6 wy C r k D r Tic 3 Gatway Pi n Rd 8 Pool Dollar Clubhous 3 3 t Rain n d Tic H A u t u m n wo o d D 4 r r k D Ti c s 3 Cr 3 4 n Oakm o Ln Hillsid Clubhous da na Cany orsman a Gr dg kl 4 Ct on Trra y Dollar D r n l 4 Sta 5 Ct t dc oo Can yon w 4 L S ng Spr i n Ru n n i n iga ood lw ing Pt a isur L n rm Pool

24 Post Offic Walnut Crk BART 6 3 Targt Ygnacio Vally Rd GREEN LINE BUS BOARDINGS DOWNTOWN WALNUT CREEK N. California Blvd Civic City Hall Lshr Cntr for th Arts Bonanza St Cyprss St N. Main St Library N. Broadway Safway Mt. Diablo Blvd Locust St San Migul To Rossmoor Not Shown on Map: Rit Aid: 1 boarding Gatway Clubhous: 6 boardings Olympic Blvd Cinmark Movi Thatr S. California Blvd 5 Tradr Jos Kaisr Prmannt Mdical Cntr Broadway Plaza S. Main St S. Broadway Obsrvd Bus Boardings 1 5 Grn Lin 10 From Rossmoor Figur 5

25 Rossmoor Short Rang Transit Plan January 018 Tabl 1. Avrag Daily Ridrs by Srvic, 016 Srvic Rout Avrag Daily Ridrs Rd Lin 59 Whit Lin 30 Fixd Rout Blu Lin 70 Grn Lin 1 76 Yllow Lin 71 Wkday AM 5 Wkday PM 10 Dial-A-Bus Saturday 99 Sunday 8 Holiday 105 Paratransit Wkday 1 Wkday Avrag 354 Wknd Avrag 9 Not: Th Grn Lin alignmnt was modifid in Octobr 017 during this SRTP. All analysis in this rport rflcts th alignmnt prior to Octobr 017. Within downtown Walnut Crk, ridrship was most havily concntratd at th BART Station, Targt, Kaisr, Tradr Jo s, and along Locust Strt. No ridrs wr obsrvd using stops at Whol Foods, th Hilltop Profssional Cntr, Boulvard Way, or lswhr along California Avnu. A ridrship imbalanc was obsrvd on th Grn Lin and Dial-A-Bus srvic to downtown Walnut Crk: whil 45 passngrs wr obsrvd taking th bus from Rossmoor to BART and downtown, only 5 passngrs took th bus rturning to Rossmoor on th sam day. This imbalanc may th rsult of longr travl tims for th Grn Lin from BART to Rossmoor and th lack of vning commut srvic during commut hours btwn 5:00 PM and 7:00 PM. Ridrs may instad rturn to Rossmoor by taxi, Ubr/Lyft, County Connction, or anothr mod. Wkday ridrship dmand is highst btwn 10:00 AM and :00 PM, paking at ovr 40 ridrs btwn 11:00 AM and 1:00 PM. Most buss srv btwn four and nin passngrs pr srvic hour with th xcption of AM Dial-A-Bus srvic (13 to 15 passngrs pr srvic hour) and midday Blu Lin srvic (10 to 15 passngr pr srvic hour). Nintn passngrs took th morning Dial-A-Bus to BART for 7:00 AM or 8:00 AM arrivals, suggsting ths trips may b associatd with work commuts. Paratransit avragd two to thr rids pr srvic hour. Ridrship by tim of day is prsntd as Figur 6. Fixd rout and shuttl srvic account for th majority of systm ridrship and srvic hours, as illustratd by Figur 7. Dial-a-Bus and paratransit srvics account for th rmaindr of ridrship and srvic hours. 5

26 Avrag Wkday Ridrship (016) Rd Lin Whit Lin Blu Lin Grn Lin Yllow Lin Wkday AMWkday PM Wkday Fixd Rout & Shuttls Dial-A-Bus Paratransit Figur 6: Avrag Wkday Ridrship by Srvic Typ, 016 Approximat Wkday Hourly Ridrship Dmand :00 7:00 8:00 9:00 10:00 11:00 1:00 1:00 :00 3:00 4:00 5:00 6:00 7:00 Figur 7: Approximat Wkday Hourly Ridrship Dmand, 016 6

27 Rossmoor Short Rang Transit Plan January 018 Ridrship by Srvic Typ Dial-A-Bus wknd 9% Paratransit 5% Spcials 1% Paratransit 15% Hours by Srvic Typ Spcials <1% Dial-A-Bus wkday 9% Fixd rout & shuttls 76% Dial-A-Bus wknd 15% Dial-A-Bus wkday 10% Fixd rout & shuttls 60% Figur 8: Ridrship and Hours by Srvic Typ, 016 Cost and Rvnu Th Rossmoor bus systm cost approximatly $1.1 million to provid srvic in 016. Eighty-fiv prcnt of th costs wr associatd with wags and mploy bnfits, whil th rmaining 15 prcnt of costs wr attributd to ful, maintnanc, and othr oprational costs (Figur 8). Labor costs includ drivrs, offic, and maintnanc staff. Bus srvic is fundd by monthly rsidnt contributions of $14.9 pr houshold supplmntd by a $$67,000grant from th Contra Costa County Transportation Authority for Grn Lin srvic. Rvnu gnratd and xpnss from 016 ar prsntd in Tabl. Tabl. Summary of Costs and Rvnus, 016 Rvnus Amount Prcnt Rossmoor Rsidnt Contributions Contra Costa County Transportation Authority Grant $1,035,000 $67,000 93% 7% Miscllanous Incom $<1,000 <1% Total Rvnus $1,10, % Expnss Amount Prcnt Salaris and Wags $530,000 48% Employ Bnfits $403,000 37% Ful and Oprations $94,000 8% Maintnanc $74,000 7% Total Expnss $1,10, % 7

28 Srvic Quality Srvic quality rfrs to a rang of masurs, including rliability, travl tim, prcption of valu, and as of us. Survy rsults suggst that Rossmoor s rsidnts gnrally prciv th srvic as valuabl and rliabl. Th strong prcption of rliability is validatd by obsrvation: Rossmoor s buss wr obsrvd to consistntly oprat within two to thr minuts of publishd schduls. Tabl 3 summarizs srvic quality. Howvr, rsidnt prcptions of travl tims, frquncis, and srvic hours wr mixd. Compard to driving tims, travl tims on Rossmoor s buss tak thr to fiv tims longr. Morovr, srvic hours and frquncis ar not always rsponsiv to rsidnt nds: avrag travl tims plus wait tims of minuts and limitd morning and arly vning srvic pos obstacls to riding th bus. Ovrlap btwn fixd routs, variabl schduld arrival tims, and poorly timd connctions btwn srvics also rprsnt points of confusion and infficincy. Tabl 3. Srvic Quality Nots: Rout Travl Tim Frquncy Avrag Travl Tim + Wait Tim 1 On-tim prformanc dfind as lss than two minuts ahad or fiv minuts bhind schdul at a schduld timpoint. Srvic Hours Avrag Spd On-Tim Prformanc 1 Blu Lin 43 min 43 min 43 min 9:00 AM - 5:00 PM 15 mph >95% Rd Lin 39 min 47 min 43 min 9:00 AM - 5:00 PM 1 mph >95% Whit Lin 47 min 55 min 51 min 9:00 AM - 5:00 PM 15 mph >95% Yllow Lin 43 min 45 min 44 min 9:00 AM - 5:00 PM 1 mph >95% Grn Lin 43 min 60 min 5 min 9:50 AM - 5:35 PM 1 mph >95% Dial-A-Bus varis varis >60 min 6:00 AM - 9:00 AM; 5:00 PM - 8:30 PM n/a n/a 8

29 Rossmoor Short Rang Transit Plan January 018 Srvic Productivity Srvic productivity is commonly masurd using two mtrics: passngrs pr srvic hour (how many passngrs us a srvic in an avrag hour) and cost pr passngr (how much it costs to oprat pr passngr). Tabl 4 and Figur 9 compar passngrs pr srvic hour and cost pr passngr for Rossmoor s srvics and routs. On avrag, Rossmoor s buss srv four to tn passngrs pr srvic hour for an avrag cost of $6 to $16 pr passngr. Wkday AM Dial-A-Bus and th Yllow, Blu, Grn, and Rd lins wr th most productiv routs, srving approximatly ight to tn passngrs pr srvic hour for a cost of $6 to $8 dollars pr passngr. Wkday PM, wknd, and holiday Dial- A-Bus srvic, and th Whit lin wr lss productiv, srving around thr to fiv passngrs pr srvic hour for a cost of $15 to $ pr passngr. Paratransit srvic was th last productiv and most costly srvic to oprat, srving about two passngrs pr srvic hour at a cost of $43 pr passngr. Tabl 4. Systm Prformanc Comparison by Srvic, 016 Srvic Rout Passngrs pr srvic hour Cost pr Passngr Fixd Rout & Shuttls Rd Lin 8.3 $7.75 Whit Lin 4.3 $15.08 Blu Lin 9.9 $6.47 Grn Lin 9.4 $6.85 Yllow Lin 10.1 $6.38 Avrag 8.4 $7.63 Dial-A-Bus Wkday AM 10.6 $6.09 Wkday PM 3.0 $1.63 Wknd 4. $18.63 Avrag 5.9 $15.01 Paratransit Daily 1.9 $43.3 Wkday Avrag 7.1 $9.95 Wknd Avrag 4.0 $18.63 Systm Avrag 6.5 $10.81 GRF dos not dfin prformanc standards for its transit srvics. For a point of comparison, County Connction sks to achiv at last 15 passngrs pr srvic hour at a cost of lss than $8.50 pr passngr for fixd rout srvics, and two passngrs pr srvic hour for paratransit srvics. 9

30 Rd Lin Whit Lin Passngrs pr Hour & Cost pr Passngr (016) Blu Lin Grn Lin Yllow Lin Wkday AM Wkday PM Saturday Sunday Holiday Wkday Fixd Rout & Shuttls Dial-A-Bus Paratransit Passngrs pr Hour Cost pr passngr Rcnt Srvic Trnds Figur 9: Systm Prformanc Comparison by Srvic (Passngrs pr srvic hour & Cost pr Passngr), 016 Ovr th past six yars, Rossmoor has rducd bus srvic hours by approximatly 14 prcnt. Consquntly, ridrship has dcrasd by about 15 prcnt, as shown in Figur 10. Howvr, srvic productivity in trms of passngrs pr srvic hour has incrasd by about fiv prcnt ovr th sam priod. 30

31 % Chang Rossmoor Short Rang Transit Plan January 018 0% Passngrs Mils Pr Rviw 15% Hours Passngrs/Hour Masurd against pr transit agncis, Rossmoor s bus srvic has a lowr oprating cost but attracts fwr 10% passngrs, whil paratransit srvic is comparabl. Figur 11compars prformanc of Rossmoor s bus and 5% paratransit srvic rlativ to two nighboring transit 0% agncis: County Connction (Walnut Crk/Concord ara) and Whls (Dublin/Plasanton/Livrmor ara). -5% -10% -15% -0% Figur 10: Prformanc ovr Tim by Prcnt Chang, Compard to County Connction and Whls, Rossmoor s bus systm carris about 40 to 60 prcnt fwr passngrs pr srvic hour pr bus, and th srvic costs about 5 prcnt mor on a pr passngr basis. Howvr, Rossmoor s hourly bus oprating costs ar about 50 prcnt lss than County Connction and Whls. Paratransit prformanc is challnging for all thr oprators. Although Rossmoor s paratransit srvic carris a similar numbr of passngrs pr srvic hour, th srvic costs mor, both pr passngr and pr srvic hour, whn compard to nighboring agncis. 31

32 $9.11 $ $3.63 $35.1 $43.3 $67.5 $69.4 $70.8 $8.08 $ Prformanc Comparison: Rossmoor, County Connction, and Whls Passngrs pr Hour Cost pr Passngr Cost pr hour Passngrs pr Hour Cost pr Passngr Cost pr hour Bus Paratransit Rossmoor County Connction Whls Figur 11: Srvic Comparison: Rossmoor, County Connction (Walnut Crk ara), and Whls (Livrmor ara) 3

33 Transit Ntwork Vision Rossmoor s rsidnts valu bus srvic as an amnity and mobility option, both amongst thos who us th srvic daily and occasionally. Th srvic fulfills mobility nds within Rossmoor and th surrounding ara that is othrwis not sufficintly addrssd by public transit or privat srvics such as Ubr or Lyft. 6. Oprations Improvmnt Plan Whil Rossmoor s bus systm oprats with fficincy and ffctivnss in srving ridrs and th Rossmoor community, currnt oprations may b improvd with rspct to thr aras: 1. Optimiz bus productivity: Rossmoor s bus srvic provids a community srvic that is intndd to balanc ridrship and covrag goals. To achiv a bttr balanc btwn ths goals, improvmnts to low productivity srvics should b considrd, particularly th Whit Lin, vning and wknd Dial-a-Bus, and paratransit srvics.. Enhanc convninc of bus srvic: Whil Rossmoor s buss ar rliabl and srv ky origins and dstinations, th srvic lacks convninc for most rsidnts to rly upon, spcially for thos who hav accss to a vhicl. Currnt bus routs, frquncy, travl tims, and srvic hours mt th nds of a subst of th Rossmoor community. Th systm is lss productiv rlativ to its prs du to this srvic structur as wll as markt and gographic constraints. All srvics (fixd rout, Dial-A-Bus, and paratransit) offr

34 opportunitis for nhancmnt and optimization, which will hlp support additional ridrship gains. 3. Improv communications and dispatch: Communication btwn rsidnts and bus oprations prsnts challngs for fficintly dispatching dial-a bus and paratransit rids and dissminating ral-tim bus arrival information. Th currnt practic of drivrs taking calls whil driving is infficint and poss safty concrns. Most (but not all) Rossmoor rsidnts ar tchnologically proficint, prsnting opportunitis to improv a ridr s xprinc. Ntwork Altrnativs To improv th productivity, convninc, and communications of bus srvic, two ntwork altrnativs wr considrd. Th first altrnativ optimizs fixd rout and dial-a-bus srvic. Th scond altrnativ implmnts a fully on-dmand srvic. Both altrnativs sk to maintain oprating costs within currnt funding lvls. Altrnativ 1: Optimizd Fixd-Rout and Dial-a-Bus An optimizd fixd rout bus ntwork within Rossmoor would maintain a srvic structur similar to today s oprations with a fw ky changs to consolidat ovrlapping routs, improv frquncis, and simplify th systm. Changs to fixd rout srvics could includ consolidation of th Rd and Yllow lins, and Blu and Whit lins to crat two routs with frquncis and travl tims of about 30 minuts ach (illustratd in Figur 1). To consolidat ths routs and incras srvic lvls, fixd rout srvic in th astrn vally along Saklan Indian iv and Gry Eagl iv would nd to b shiftd to Dial-a-Bus srvic shard with paratransit. This would affct an stimatd on or two daily ridrs. Ths changs would not matrially chang oprating costs. Undr this scnario, th Grn Lin would rmain rlativly unchangd. Whil th Grn Lin s mandring alignmnt through downtown Walnut Crk rsults in longr travl tims, this alignmnt is dsignd to maximiz covrag of ky dstinations rathr than maximizing ridrship. GRF is currntly valuating modifications to th Grn Lin alignmnt to provid mor dirct srvic to Broadway Plaza. Th Grn Lin s schdul would b rvisd to achiv timd transfrs with nw fixd rout srvics and coordinat dparturs in btwn runs by County Connction s Rout 1. To improv th safty and fficincy of Dial-a-Bus oprations, wkday morning and vning dispatch rsponsibilitis would b shiftd from drivrs to ithr offic staff or an automatd phon dispatch softwar systm. Th additional annual cost of ithr incrasd staff hours or purchasing an automatd phon dispatch softwar systm would b approximatly $40,000 to $80,000 pr yar. Altrnativly, to avoid incrasing costs, wkday morning and vning dial-a-bus rsrvations may b rstrictd to currnt Paratransit 34

35 Rossmoor Short Rang Transit Plan January 018 dispatch hours (9:00 AM 1:00 PM); howvr, ths rstrictions would advrsly affct th convninc of th dial-a-bus systm and may rsult in a dcras in ridrship. Similar to Ubr or Lyft, GRF could oprat an on-dmand, point-topoint srvic within Rossmoor, but maintain us of its own vhicls and drivrs. To implmnt such a srvic, GRF would purchas an ondmand softwar platform that would nhanc th fficincy of its currnt dial-a-bus srvic modl. On-dmand softwar platforms allow ridrs to rqust rids for a spcific origin and dstination within a pr-dfind srvic ara via phon, smartphon app, or a wbsit. Buss ar automatically dispatchd via ral-tim routing dirctions to choos th shortst, fastst rout whil combining trips for multipl passngrs. Trips may b schduld in as littl as 10 to 15 minuts in advanc. Figur 1: Optimizd Two-Rout Systm Concpt Advantags: Maintains familiar fixd rout and dial-a-bus srvic structur Rducs avrag travl tim + wait tim to minuts Potntial to incras ridrship by 15 to 40 prcnt Altrnativ : On-Dmand Srvic Disadvantags: Incrass costs by up to $80,000 Bifurcats srvic dlivry, shifting som srvic aras from fixd rout to dial-a-bus Rcnt innovations in rid-hailing and dispatch tchnology prsnt an opportunity for Rossmoor to adopt a fully on-dmand transit srvic. An on-dmand srvic would offr svral nhancmnts to th currnt fixd rout and dial-a-bus srvics (illustratd in Inst 1). Ondmand srvic would nabl point-to-point travl within Rossmoor rgardlss of origin and dstination (.g. rsidnc to rsidnc). Srvic would b providd on all strts whr bus oprations ar fasibl, nhancing covrag throughout th community. An ondmand srvic would also provid a consistnt ridr intrfac during all hours of oprations on wkdays and wknds. Fixd rout srvic could continu to b providd to downtown Walnut Crk via timd transfrs to th Grn Lin, or all routs could b shiftd to an ondmand srvic. On-dmand srvic would hlp GRF to incras productivity of its buss. Ridrship and costs would vary dpnding on how many buss ar dployd at various tims of day. Approximatly thr to four buss would b ndd to mt xisting ridrship dmand (including 35

36 on Grn Lin bus). Such a srvic on-dmand srvic would rduc avrag daytim travl and wait tims to 30 minuts or lss with approximatly four vhicls in opration. By providing a fastr and mor rsponsiv bus, an on-dmand srvic could also incras ridrship by 40 to 70 prcnt. a phon dispatch and support srvic would also b providd to srv rsidnts. This srvic could b providd by GRF staff during th day, or it could b an automatd systm. If a dispatch staff prson is oncall 9:00 AM to 5:00 PM, svn days a wk, costs may b similar or slightly lowr than currnt oprations. Advantags: Rducs travl and wait tims to 30 minuts or lss Incrass covrag and nabls point-to-point travl Potntial to incras ridrship by 40 to 70 prcnt Disadvantags: Larning curv for ridrs and drivrs Us of automatd dispatch systm during morning and vning hours may pos inconvninc Flxibility to rallocat srvic to mt dmand without major srvic changs Figur 13: On-Dmand Srvic Concpt Bcaus on-dmand srvic would rquir fwr daytim vhicls, oprating costs ar unlikly to incras. Oprating four wkday daytim buss instad of six would dcras costs associatd with drivrs, ful, and vhicl maintnanc. Ths cost savings would b offst by incrasd costs associatd with additional dispatch staff hours and softwar. Sinc ovr half of Rossmoor rsidnts own smartphons and ighty prcnt us th intrnt, it is anticipatd that many ridrs will us a mobil app or wbsit to book trips. Howvr, Imag 4: Exampl turn-by-turn driving dirctions. Sourc: Googl Maps. 36

37 Rossmoor Short Rang Transit Plan January 018 Comparison of Altrnativs A comparison of altrnativs is providd in Tabl 5. Both ntwork altrnativs would nhanc th convninc and productivity of bus srvic whil addrssing ky issus associatd with dispatch communications. Rlativ to currnt oprations, an optimizd fixd rout and dial-a-bus srvic would rduc avrag travl and wait tims by approximatly tn minuts, incras ridrship by 50 to 150 daily ridrs, and incras costs by up to $80,000 annually. Initial modling of an on-dmand srvic suggsts such a srvic would rduc avrag travl and wait tims by at last tn minuts and incras ridrship by 150 to 50 daily ridrs. An on-dmand srvic would also rquir fwr vhicls to srv pak dmand on wkdays (four buss instad of six), rducing annual vhicl hours by 5 prcnt. Th addition of dispatch staff and softwar and th rduction in vhicl hours would rsult in approximatly th sam cost as currnt oprations. Tabl 5. Comparison of Ntwork Altrnativs Avg Midday Travl + Ntwork Altrnativ Wait Tims Daily Ridrship Potntial Pak Vhicl Nds Imag 5: Sampl on-dmand transit mobil application. Sourc: Capital Mtro. Estimatd Annual Vhicl Hours Estimatd Annual Cost Existing Srvic min 350 Ridrs 6 Buss 16,000 $1,100,000 Optimizd Fixd Rout and Dial-a-Bus min Ridrs 6 Buss 16,000 $1,140,000-1,180,000 On-Dmand Srvic 1 <30 min Ridrs 4 Buss 1,000 $1,100,000 1 Assums sam morning, vning, and wknd srvic lvls and four wkday daytim buss instad of six Calculatd basd on simulation of on-dmand transit oprations, lasticitis of dmand for transit frquncy from similar transit srvics, and analysis of survy rsults 37

38 On-Dmand Srvic Plan Chaptr 5 dmonstrats that an on-dmand bus srvic would most ffctivly srv Rossmoor s transit ridrship nds. On-dmand srvic offrs th gratst potntial rductions in travl tims and wait tims, providing flxibl, rsponsiv, point-to-point transit throughout Rossmoor with fwr vhicls srvic hours than today. Tabl 6 shows a proposd srvic plan. Th proposd srvic ara would includ all strts within Rossmoor whr bus oprations ar fasibl, as wll as currnt aras around th Rossmoor Shopping Cntr. No chang in currnt morning, vning, and wknd srvic lvls ar assumd. To maintain avrag travl tims and wait tims of 30 minuts or lss, four buss would b ndd during wkday daytim hours. Tabl 6. Proposd On-Dmand Srvic Plan Ntwork Avg Midday Travl # of Buss in Altrnativ + Wait Tims Opration Dispatch 6:00 AM 9:00 AM 1 Automatd Wkday 9:00 AM 5:00 PM 4 In-Prson 5:00 PM 8:30 PM 1 Automatd Wknd 9:00 AM 5:00 PM In Prson 5:00 PM 8:30 PM 1 Automatd Estimatd Cost $1,100,000 Initially, Grn Lin srvic to downtown Walnut Crk would rmain as fixd rout srvic with timd connctions to on-dmand buss and staggrd srvic with County Connction s Rout 1. GRF could assss a possibl convrsion of th Grn Lin to an on-dmand rout aftr implmntation of local on-dmand srvic. Potntial Srvic Enhancmnts Th implmntation of an on-dmand transit srvic may rsult in oprational savings that could b rinvstd into xpandd srvic. Basd on currnt ridrship, survy fdback, and xpctd changs associatd with an on-dmand platform, srvic lvls and hours may warrant furthr nhancmnt for th following tim priods. Tabl 7. Potntial On-Dmand Srvic Enhancmnts Srvic Enhancmnt Dscription 1 Additional Wkday Morning Bus Extndd Evning Hours 3 Additional Wkday Early Evning Bus Add scond bus from 7:00 AM to 9:00 AM on wkday mornings Extnd vning srvic by on hour from 8:30 PM to 9:30 PM Add scond bus from 5:00 PM to 6:30 PM on vnings 1. Additional Wkday Morning Bus Estimatd Annual Cost $35,000 $5,000 $40,000 Total Potntial Srvic Enhancmnts $100,000 Morning dial-a-bus srvic is th most productiv srvic within Rossmoor s bus systm, narly at capacity carrying ovr tn 38

39 Rossmoor Short Rang Transit Plan January 018 passngrs pr srvic hour. Adding a scond morning bus bginning at 7:00 AM would bttr srv latnt ridrship dmand during this priod. An additional wkday morning bus would cost approximatly $35,000 pr yar.. Extndd Evning Hours On of th most common fdback rcivd in th survy involvd xtnding vning srvic hours for spcial vnts. Whil vning srvic is among th last productiv srvics, this is in part du to a lack of coordination btwn bus srvic hours and vnt tims. Extnding srvic by on hour to 9:30 would cost approximatly $5,000 pr yar. 3. Additional Wkday Early Evning Bus Expandd wkday vning srvic in th arly vning btwn 5:00 PM and 6:30 PM prsnts an opportunity to bttr srv ridrs commuting from work or travling to and from dining and ntrtainmnt. An additional bus during th arly vning hours would cost approximatly $5,000 pr yar. Futur Srvic Changs As Rossmoor rsidnts adjust to on-dmand srvic, ridrship growth may warrant additional changs to srvic on wkdays and wknds. Bcaus buss would not b tid to individual routs, GRF could add or rmov srvic dpnding on funding and ridrship changs ovr tim. GRF would continu to monitor ridrship pattrns and tailor its srvics to mt th nds of rsidnts. Implmntation Th following outlins stps transition to an on dmand transit srvic: 1. Purchas on-dmand softwar platform. Simulation of transit srvic nds for wkday and wknd oprations (to b conductd by softwar vndor) 3. Training of offic staff and drivrs and hiring of nw dispatch staff for daytim support 4. Pilot program for morning, vning, and wknd dial-a-bus srvic 5. Implmntation of on-dmand srvic for wkday fixd rout oprations in Rossmoor 6. Rassss Grn Lin oprations and possibl shift to ondmand oprations Including th procurmnt, training, and pilot program, th implmntation of an on-dmand srvic is xpctd to tak approximatly six to ight months. 39

40 Additional Transportation Opportunitis In addition to improvmnts to transit srvics, svral othr low-cost or cost-nutral stratgis would hlp xpand transportation choics within Rossmoor: 1. Continu to promot xisting transportation srvics: Th Rossmoor ara is srvd by a rang of transportation srvics, including Ubr, Lyft, taxis, and County Connction, as wll as Snior Hlplin Srvics, Sniors Club Bus, and Caring Hands. A minority of rsidnts us ths srvics today: about 0 to 5 prcnt hav rcntly usd County Connction or Ubr/Lyft, and lss than tn prcnt hav rcntly usd othr snior srvics. Continud promotion of ths srvics (such as th rcnt partnrship with GoGoGrandparnt) and priodic rassssmnt of gat scurity protocols would support furthr growth. dlivry companis prsnt an opportunity to grow th us of such dlivry srvics. 3. Dvlop a rid-matching ntwork: A rid-matching forum or mail list would hlp connct drivrs and passngrs within Rossmoor, particularly amongst rsidnts making trips difficult by transit. 4. Implmnt a shard mobility program: Shard mobility srvics for cars, biks, and golf carts offr th bnfits of occasional accss to a vhicl whn ndd without th full burdn of ownrship. Companis such as ZipCar, GIG, and EnvoyThr offr diffrnt typs of carshar srvics, ranging from round-trip rsrvations to on-way on-dmand srvics. Additionally, a bikshar or golf cart shar program for trips within Rossmoor would furthr xpand transportation options.. Encourag us of on-dmand dlivry srvics: Ondmand dlivry of grocris, mals, and hom products rduc th nd to travl for vryday nds. Companis such as Instacart, Googl Exprss, and Amazon Frsh dlivr grocris and othr goods, whil Postmats, DoorDash, and Caviar dlivr mals from local rstaurants. Currntly, on prcnt of Rossmoor rsidnts rgularly mak us of such dlivry srvics. Rsidnt ducation and partnrships with Imag 6. Exampl on-dmand dlivry srvics availabl in Rossmoor. 40

41 Rossmoor Short Rang Transit Plan January 018 Transit Vhicls & Facilitis Vision Rossmoor s buss and bus facilitis ar kpt in a good stat of rpair. Whil no immdiat changs ar ndd, GRF may invst in nw vhicls and facilitis in th futur. Futur invstmnts in vhicl should prioritiz sustainability, fficincy, and ridr xprinc, whil strt improvmnts should prioritiz convnint pdstrian accss to buss. Vhicl Flt 7. Capital Improvmnt Plan Rossmoor s bus srvic prsntly includs a flt of cutaway shuttl buss with capacity for 14 to 18 passngrs (s Inst 16). Th avrag ag is tn yars, with two vhicl modl yars oldr than 008. Rossmoor s flt is largr and lss xpnsiv to oprat than pr systms: ful and maintnanc costs ar blow avrag du to low vhicl mils, rotation of vhicls, and mphasis on a stat of good rpair. Vhicl Typ Currnt shuttl buss ar appropriat for th ridrship dmands of GRF s fixd rout oprations. Dpnding on how ridrship rsponds to on-dmand srvic, it is possibl that a mix of shuttl buss and ight to 1 sat passngr vans may b appropriat. 41

42 Vhicl Ful Tchnology Riding transit in liu of driving is an inhrntly sustainabl choic. Whil Rossmoor s bus flt currntly runs on disl ful, a growing rang of bus ful tchnology options ar availabl to furthr rduc grnhous gas missions. Imag 7: Rossmoor bus at th Gatway Clubhous Tabl 8 provids a comparison of ths thr diffrnt vhicl typs, in trms of capacity, ful fficincy, and ADA accssibility. Tabl 8. Vhicl Comparison Vhicl Typ Cost Capacity Ful Efficincy ADA Accss Shuttl Bus $$$ +++ Passngr Van $$ ++ Nxt Stps: Maintain a mix of shuttl and passngr vans to mt th volving nds of an on-dmand srvic. Elctric buss prsnt an opportunity to capitaliz on Rossmoor s invstmnts in solar nrgy. County Connction and th City of Walnut Crk rcntly launchd lctric buss and inductiv (wirlss) charging stations for th Walnut Crk Downtown Trolly (Imag 8). California bus manufacturrs such as Gillig, BYD, VIA Motors and Motiv producs lctric buss and shuttls. In addition, major automobil manufacturrs lik Ford and Mrcds-Bnz ar currntly dvloping and/or tsting plug-in hybrid vrsions of thir ight to 1 passngr vans, which could com on th markt in 018. Tabl 9. Ful Tchnology Comparison Ful Tchnology Availability Cost Sustainability Disl $ Natural Gas $$$ Hybrid-Elctric $$ Elctric $$ Hydrogn $$$ 4

43 Rossmoor Short Rang Transit Plan January 018 and hydrogn buss. Comprssd Natural Gas (CNG) buss, whil common in Southrn California, ar not prsntly in opration in th Bay Ara. Both hydrogn and CNG tchnologis rquir nw ddicatd fuling infrastructur, which prsnts a high upfront cost. Bcaus Rossmoor is alrady invsting in solar nrgy (Imag 9), th futur procurmnt of lctric transit vhicls would furthr capitaliz on that xisting invstmnt. Nxt Stps: Considr purchas of lctric buss in futur flt procurmnts to capitaliz on Rossmoor s solar powr invstmnt. Autonomous Vhicl Tchnology Imags 8 and 9: Th Downtown Walnut Crk Trolly (bottom lft) and Rossmoor s Solar Farm (blow) Autonomous vhicl (AV) tchnology prsnts th potntial to rshap automobil and bus oprations. Many car manufacturrs alrady includ limitd automation through faturs such as lan assist, advancd collision warning, and adaptiv cruis control. Howvr, as an mrging tchnology, AV tchnology in transit vhicls rmains in th arly stags of tsting and has not yt bn implmntd in vhicl offrings. A 015 survy of svn major U.S. bus manufacturs found that no manufacturrs offrd AV tchnology. Sinc this survy, svral smallr companis hav bgun manufacturing autonomous shuttl vhicls: Easy Mil, NAVYA, and Local Motors. Ths companis ar producing, tsting, and bginning to dploy 1-15 sat lctric and slf-driving vhicls. Othr ful tchnologis ar bing applid by transit srvics in th San Francisco Bay Ara, such as AC Transit with a flt of hybrid-lctric Although most currnt applications ar intrnational, Local Motors currntly has a dmonstration projct in Baltimor, Maryland, and Navya participatd in a pilot projct in Las Vgas, Nvada in arly 43

44 017. Locally, th Contra Costa Transportation Authority will soon commnc tsting of a autonomous shuttl pilot program, initially at th formr Concord Naval Wapons Station, thn on privat roads at th Bishop Ranch Offic Park in San Ramon (Imag 10). accssibility nds of all Rossmoor rsidnts many of whom do not own cll phons or nd ADA-accssibl vhicls. Ovr th long trm, thr is substantial uncrtainty around th cost, safty, liability, and maintnanc of autonomous transit. Morovr, AVs will not allviat th nd for Rossmoor s bus drivrs, who srv a rang of rols in supporting th wll-bing of Rossmoor s rsidnts. Nxt Stps: Continu to monitor progrss of autonomous vhicl implmntation and considr participation in pilot programs with CCTA and tchnology firms. Stops and Strt Facilitis Imag 10: Autonomous bus pilot program at Bishop Ranch in San Ramon, CA. Sourc: County Connction Whil th futur of autonomous transit vhicls rmains uncrtain and thir dploymnt may tak yars or dcads dpnding on a varity of tchnical and policy factors, shifting to an on-dmand transit platform rprsnts th first stp toward bcoming AV-compatibl. An on-dmand transit platform could b intgratd with an autonomous shuttl or taxi pilot, similar to th program availabl at Th Villags Golf and Country Club in San Jos. Whil an AV taxi program could hlp attract nw ridrs, it may not b appropriat for srving th Buss stop anywhr that is saf and lgal within Rossmoor; consquntly, ridrs accss th bus as pdstrians in a rang of locations. Th primary challngs for pdstrian safty within Rossmoor includ lack of signd crosswalks consistnt with th California Manual on Uniform Traffic Control Dvics (MUTCD), lack of dirctional curb ramps, long crosswalks across multipl lans without mdian rfugs on Rossmoor Parkway and Uppr Goldn Rain Road, and unmarkd crosswalks across wid strts throughout th community. Continud invstmnts in traffic calming and pdstrian crossings hlp ridrs safly accss bus srvic. A traffic analysis by th Public Safty Dpartmnt idntifis improvmnt opportunitis. At ky stop locations such as th Gatway Clubhous and Rossmoor Shopping Cntr, GRF may considr nhancd signag, shltrs, maps, and information kiosks to provid ral-tim arrival information. 44

45 Rossmoor Short Rang Transit Plan - Appndix Octobr 017 Appndix A1: 016 Srvic Summary A: Ridrship Maps A3: Ridr Survy

46 Appndix A1: 016 Srvic Summary Rossmoor Short Rang Transit Plan - Appndix Octobr 017

47 Rossmoor Short Rang Transit Plan - Appndix Octobr 017 Appndix A1: 016 Srvic Summary Srvic Fixd Rout & Shuttls Dial-A-Bus Rout Annual Srvic (Estimatd) Daily Srvic (Estimatd) Productivity (Estimatd) Cost (Estimatd) Ridrship Milag Hours Ridrship Milag Hours Passngrs pr Mil Passngrs pr Hour Annual Cost Cost pr passngr Rd Lin 14,708 0,746 1, $ 113,966 $7.75 $64.8 Whit Lin 7,503 3,119 1, $ 113,163 $15.08 $64.8 Blu Lin 17,661 1,599 1, $ 114,71 $6.47 $64.8 Grn Lin 19,04 0,541, $ 130,61 $6.85 $64.8 Yllow Lin 17,887 17,948 1, $ 114,159 $6.38 $64.8 Wkday AM 6,158 9, $ 37,51 $6.09 $64.8 Wkday PM,551 8, $ 55,183 $1.63 $64.8 Saturday 5,8 8,97 1, $ 98,95 $18.80 $81.45 Sunday 4,51 7,59 1, $ 85,60 $0.06 $81.45 Holiday 1,049 1, $ 1,583 $11.99 $64.8 Para-transit Wkday 5,148 15,10, $ 3,034 $43.3 $8.08 Spcials n/a n/a n/a n/a n/a n/a $ 4,49 $5.84 $64.8 Wkday Subtotal 90, ,491 1, $ 901,549 $9.95 $67.9 Cost pr hour Wknd / Holiday Subtotal 10,58 17,691, $ 196,137 $18.63 $80.08 Total 101,97 155,977 15, $ 1,10,115 $10.81 $69.79 Nots: 1. Estimats basd on a rviw of 016 ridrship, srvic, and cost information for planning purposs only. Actual ridrship, srvic charactristics, and cost may vary by rout or srvic.

48 Appndix A: Ridrship Maps Rossmoor Short Rang Transit Plan - Appndix Octobr 017

49 BLUE LINE BUS BOARDINGS ROSSMOOR Sk y c r st Pool Dollar Clubhous Ti c Cr r k D s Ro s s m oo r Pk wy Gatway Clubhous 0 ss Ro moo Pkwy Entranc r Trra 3 tu C ac s To Downtown Walnut Crk Safway y n Vally Blvd vd Va ll Ind ia r Go l d n John Muir at Rossmoor Mdical Cntr Blu Lin S an akl p Up C a l i f orn i a Bus Boardings Ti c H A u t u m n wo o d D n CVS Bl E a gl d Rd Tic RV Parking G ry ol d in R Lo w Dl Vall Clubhous Pool Rossmoor Pharmacy r Pi n Rd rg Ra in C r k D r Crksid Clubhous Rain n Hillsid Clubhous Pool Ra Tic d Go l Roc nc Fairlaw t gs ng Spr i n 3 Oak Ln da na Cany 3 dg kl mo n t Ct orsman a Gr Evnt Cntr y Dollar D r n l on Trra 6 Sta 3 Ct S t dc oo Can yon w L ood lw ing Pt a Ru n n i n iga isur L n rm Rd ol l Kn 1 mils RTH 1/ 10 NO 0 5

50 RED LINE BUS BOARDINGS ROSSMOOR Sk y c r st Pool Dollar Clubhous Ti c Cr r k D s Ro s s m oo r Pk wy Gatway Clubhous 3 Pkwy Entranc or sm o Trra Pi n 3 n Rd Dl Vall Clubhous Pool tu C ac s Tic p Up r Go l d n Vally Blvd To Downtown Walnut Crk CVS 10 C a l i f orn i a Safway Rossmoor Pharmacy 4 r RV Parking S an akl Ind ia n Va ll vd y Bl E a gl Rd Lin G ry John Muir at Rossmoor Mdical Cntr Bus Boardings Ti c H A u t u m n wo o d D d in 9 s Ro Rd ol d in R Ra C r k D r Crksid Clubhous Rain n rg Ra Lo w d Hillsid Clubhous Pool 3 Go l Roc nc Fairlaw t gs Oak Ln da orsman Tic dg kl mo n t Ct Cany na Evnt Cntr a Gr y Dollar D r n l on Trra Ct t dc oo ng Spr i n S Sta Can yon w L ood lw ing Pt a Ru n n i n iga isur L n rm Rd ol l Kn 1 mils RTH 1/ 10 NO 0 5

51 WHITE LINE BUS BOARDINGS ROSSMOOR Sk y c r st Pool Dollar Clubhous Ti c Cr r k D s Ro s s m oo r Pk wy Gatway Clubhous Pkwy Entranc or sm o Trra n Va ll Ind ia Rd To Downtown Walnut Crk Safway vd Whit Lin S an akl Vally Blvd John Muir at Rossmoor Mdical Cntr Bus Boardings Ti c r Go l d n y Bl E a gl p Up 8 C a l i f orn i a RV Parking G ry n CVS Rossmoor Pharmacy r Pi n Tic 3 H A u t u m n wo o d D 4 Dl Vall Clubhous Pool tu C ac s 3 d in 5 s Ro Rd ol d in R Ra C r k D r Crksid Clubhous Rain n rg Ra Lo w d Go l Roc nc Fairlaw t gs Oak Ln Hillsid Clubhous Pool da orsman Tic dg kl mo n t Ct Cany na Evnt Cntr a Gr y Dollar D r n l on Trra Ct t dc oo ng Spr i n S Sta Can yon w L ood lw ing Pt a Ru n n i n iga isur L n rm Rd ol l Kn 1 mils RTH 1/ 10 NO 0 5

52 YELLOW LINE BUS BOARDINGS ROSSMOOR Sk y c r st Pool Dollar Clubhous Ti c Cr r k D s Ro s s m oo r Pk wy 7 Gatway Clubhous s Ro Crksid Clubhous Pkwy Entranc or sm o Trra Pi n tu C ac s Tic Safway y n vd Va ll Ind ia To Downtown Walnut Crk Yllow Lin S an akl Vally Blvd John Muir at Rossmoor Mdical Cntr Bus Boardings Ti c H A u t u m n wo o d D p r Go l d n Up 4 C a l i f orn i a Bl E a gl n CVS RV Parking G ry d Rd Dl Vall Clubhous Pool Rossmoor Pharmacy r ol d in R in C r k D r rg Ra Ra Rd Go l Tic Rain n d Hillsid Clubhous Pool Lo w Roc nc Fairlaw t gs Oak Ln da orsman dg kl mo n t Ct Cany na Evnt Cntr a Gr y Dollar D r n l on Trra Ct t dc oo ng Spr i n S Sta Can yon w L ood lw ing Pt a Ru n n i n iga isur L n rm Rd ol l Kn 1 mils RTH 1/ 10 NO 0 5

53 SATURDAY BUS BOARDINGS ROSSMOOR Sk y c r st 3 Cr r k D s Pool Dollar Clubhous Ti c Ro s s m oo r Pk wy moo 7 Pkwy Entranc r Trra tu C ac s To Downtown Walnut Crk Safway vd y n Vally Blvd Va ll Ind ia r Go l d n John Muir at Rossmoor Mdical Cntr S an akl p Up 3 C a l i f orn i a Bus Boardings Ti c H A u t u m n wo o d D n CVS Bl E a gl d Rd Tic RV Parking G ry Pi n 3 Dl Vall Clubhous Pool Rossmoor Pharmacy r ol d in R in 5 Gatway Clubhous ss Ro Rd rg Ra Ra C r k D r Crksid Clubhous Rain n Hillsid Clubhous Pool Lo w d Go l Roc nc Fairlaw t gs Oak Ln da orsman a Gr Tic dg kl mo n t Ct Cany na Evnt Cntr y Dollar D r n l on Trra Ct t dc oo ng Spr i n S Sta Can yon w L ood lw ing Pt a Ru n n i n iga isur L n rm Rd ol l Kn 1 mils RTH 1/ 10 NO 0 5

54 SUNDAY BUS BOARDINGS ROSSMOOR Sk y c r st Cr r k D Pool Dollar Clubhous Ti c Ro s s m oo r Pk wy moo 4 Pkwy Entranc r Trra y n Safway Va ll Ind ia To Downtown Walnut Crk vd S an akl Vally Blvd John Muir at Rossmoor Mdical Cntr Bus Boardings Ti c H A u t u m n wo o d D r Go l d n 10 C a l i f orn i a Bl E a gl p Up CVS RV Parking G ry n Rd Tic Rossmoor Pharmacy r Pi n Dl Vall Clubhous Pool tu C ac s d in Gatway Clubhous ss Ro Rd ol d in3r Ra C r k D r Crksid Clubhous Rain n rg Ra Lo w d Go l Roc nc Fairlaw t gs ng Spr i n Oak Ln Hillsid Clubhous Pool da na Cany orsman Tic dg kl mo n t Ct s Evnt Cntr a Gr y Dollar D r n l on Trra Ct t dc oo S Sta Can yon w L ood lw ing Pt a Ru n n i n iga isur L n rm Rd ol l Kn 1 mils RTH 1/ 10 NO 0 5

55 Appndix A3: Ridr Survy Rossmoor Short Rang Transit Plan - Appndix Octobr 017

56 Rossmoor Bus Survy Q1 What forms of transportation did you us last month? (slct all that apply) Answrd: 75 Skippd: 6 Rossmoor Rd Rout Rossmoor Whit Rout Rossmoor Grn Rout Rossmoor Blu Rout Rossmoor Yllow Rout Rossmoor Dial-A-Bus Rossmoor Paratransit iv my own car Rid with frind/rlativ County Connction Bus BART LINK Paratransit Taxi Ubr/Lyft GoGoGrandparnt Snior Hlplin... Sniors Club Minibus Silvr Rid On-dmand 1 / 7

57 Rossmoor Bus Survy dlivry... Othr (plas spcify) 0% 10% 0% 30% 40% 50% 60% 70% 80% 90% 100% Answr Choics Rossmoor Rd Rout Rossmoor Whit Rout Rossmoor Grn Rout Rossmoor Blu Rout Rossmoor Yllow Rout Rossmoor Dial-A-Bus Rossmoor Paratransit iv my own car Rid with frind/rlativ County Connction Bus BART LINK Paratransit Taxi Ubr/Lyft GoGoGrandparnt Snior Hlplin srvics Sniors Club Minibus Silvr Rid On-dmand dlivry srvics (Instacart, Postmats, tc.) Othr (plas spcify) Rsponss 18.55% % % % % % % % % % % % % % % % % % % % 13 Total Rspondnts: 75 # Othr (plas spcify) Dat 1 golf cart 6/5/017 :47 PM Lisur Living 6/5/017 1:50 PM 3 Eldrcar, drivrs, intrim drivrs for doctors. I don't hav a crdit card. I don't trust thm 6//017 10:41 AM 4 Front pag missing 6/1/017 9:47 PM 5 Scannd copy cut off rspons 6/1/017 9:34 PM 6 Scannd copy cut off rsponss 6/1/017 9:9 PM 7 Shuttl 6/1/017 10:00 AM 8 my prsonal golf cart 5/9/017 1:55 PM / 7

58 Rossmoor Bus Survy 9 I don't normally rid th bus as I driv. But many frinds hr us only th bus and don't driv. 5/9/017 9:4 AM 10 bik, walk 5/8/017 4:08 PM 11 Rossmoor downtown Walnut Crk 5/7/017 1:0 PM 1 voluntr xchang 5/6/017 3:49 PM 13 Countlss gracious, kind rsidnts of Ross moor who giv m rids whn I ask. I ask all th tim. I also us Caring Hands.. 5/5/017 :36 PM 3 / 7

59 Rossmoor Bus Survy Q How oftn do you rid th Rossmoor bus? (slct on) Answrd: 71 Skippd: 10 Daily 9.59% (6) Nvr 18.45% (50) Multipl tims pr wk 4.7% (67) Onc a month or lss 4.35% (66) Multipl tims pr month.88% (6) Answr Choics Nvr Onc a month or lss Multipl tims pr month Multipl tims pr wk Daily Rsponss 18.45% % 66.88% 6 4.7% % 6 Total 71 4 / 7

60 Rossmoor Bus Survy Q3 Whr do you rid th bus to? (slct all that apply) Answrd: 49 Skippd: 3 Dstinations within Rossmoor Dstinations nar th... Downtown Walnut Crk Walnut Crk BART Station I do not rid th bus 0% 10% 0% 30% 40% 50% 60% 70% 80% 90% 100% Answr Choics Dstinations within Rossmoor Dstinations nar th Rossmoor Shopping Cntr Downtown Walnut Crk Walnut Crk BART Station I do not rid th bus Rsponss 45.38% % % % % 34 Total Rspondnts: 49 # Othr (plas spcify) Dat 1 I want to rid to Walnut Crk to shops. 6/6/017 1:41 PM John Muir Hospital to La Casa Via 6/6/017 1:37 PM 3 Somtims I rid bus going and com hom with Ubr if I go mor than on plac I don't know whr to wait to com hom. Mayb a map would hlp? 6/6/017 1:5 PM 4 Crossroads/Sun Vally. Would lik to go to Stonridg 6/5/017 1:54 PM 5 Acalans 6/5/017 1:40 PM 6 I brok my wrist, rod vry day yars ago. Now I don't us it. 6/5/017 10:57 AM 7 St Anns Church 6/5/017 10:46 AM 8 to work 6/5/017 10:40 AM 9 Scannd copy cut off rsponss 6/1/017 9:40 PM 10 Alamo... (Scannd copy cut off rsponss) 6/1/017 9:34 PM 11 Scannd copy cut off rsponss 6/1/017 9:9 PM 5 / 7

61 Rossmoor Bus Survy 1 Scannd vrsion cut off rsponss 6/1/017 9:4 PM 13 Shddlacds (illgibl) 6/1/017 9:09 PM 14 Sun Vally Mall - Crossroads. Any chanc of going to Stonridg? And th Willow Pass mall (whr Fry's is)? Can you go to Lafaytt BART? Plasant Hill BART? 6/1/017 8:49 PM 15 Mano Car 6/1/017 3:44 PM 16 Targt, Kaisr 6/1/017 10:7 AM 17 Crossroads/Sun Vally 6/1/017 9:13 AM 18 Tak it only 3X a wk, from Fitnss Cntr hom. 5/30/017 1:4 PM 19 Kaisr 5/6/017 3:51 PM 0 St. Ann's church, Kaisr 5/6/017 3:48 PM 1 Sun Vally Mall and Cross Road Mall 5/6/017 3:43 PM county connction bus 5/6/017 :4 PM 3 Kaisr 5/6/017 1:57 PM 4 Grac Prsbytrian Church 5/6/017 1:48 PM 5 back hom from th Rossmoor Shopping Cntr 5/1/017 10:41 AM 6 Th Rossmoor bus givs m that can not driv anymor th librty to travl anywhr onc I gt to Bart and connct to County Connction. I also us th buss for all kinds of functions within our complx. Frdom is th corrct word for popl who can not driv anymor. 5/1/017 7:5 AM 6 / 7

62 Rossmoor Bus Survy Q4 If you do not rid th bus, plas xplain why: Answrd: 80 Skippd: 01 # Rsponss Dat 1 Rod on tim only - too strssful! Too much troubl. I want to attnd St. Mary's Catholic Church but cannot gt thr. 6/6/017 1:41 PM timing 6/5/017 1:6 PM 3 I can still lgally driv my car. In a yar or two I may rally nd th buss. 6/5/017 1:43 PM 4 I don't nd "yt"... + asthma/allrgis ar mor prvalnt on big bus sp waiting on bnchs outsid 6/5/017 11:04 AM 5 Routs tak too much tim. Frustrating bcaus I would us it if it zippd up and down main strts. 6/5/017 10:57 AM 6 Schduls do not coincid with nd, spcially for BART and not arly nough for m. 6/5/017 10:53 AM 7 W wr both abl to driv, but now my husband has did - and it is mrly a priod of tim bfor I will nd to dpnd on th bus. 8 At prsnt, I driv my car. In futur, my halth or th lack thr of, may prvnt my driving...thn I us th Rossmoor Bus srvic. 6/5/017 10:49 AM 6/1/017 9:58 PM 9 Just bgun 6/1/017 9:9 PM 10 Bcaus I didn't hav a car. I nvr driv. 6/1/017 4:30 PM 11 My daughtr nds to accompany m and sh works. 6/1/017 10:7 AM 1 I do most of driving 5/30/017 1:4 PM 13 W both can still driv, and w hav two cars. W will undoubtdly us th buss mor whn/if that changs. 5/9/017 4:49 PM 14 Plas do not rduc th bus srvic. I want it thr for my old ag. I bought my unit in Rossmoor bcaus of th bus srvic. At this point I am still driving, but in 10 yars I'll b using th bus vry day. 5/9/017 4:17 PM 15 No nd at this point. 5/9/017 4:10 PM 16 W us our own cars at this tim 5/9/017 9:53 AM 17 I driv xcpt for th frway at night. 5/9/017 9:4 AM 18 Convninc 5/9/017 9: AM 19 I don't rid much yt bcaus I still driv. I am plasd th bus is hr for whn I no longr driv. 5/9/017 8:4 AM 0 Connctions outsid of Rossmoor ar not good 5/9/017 7:30 AM 1 I driv my own car 5/8/017 10:59 PM Th schdul is too limitd. 5/8/017 10:51 PM 3 I can driv at night. 5/8/017 10:01 PM 4 I would us th bus mor oftn if it ran mor oftn. 5/8/017 9:51 PM 5 iv my own car. 5/8/017 9:19 PM 6 I can still driv but whn I cannot driv anymor I will tak th bus that is on of th rasons I liv in Rossmoor 5/8/017 9:13 PM 7 I can still driv my own car but. Whn I no longr can I will us th bus that is on of th rasons I liv in Rossmoor 5/8/017 9:09 PM 8 It is asir to gt to my car than to th bus stop. 5/8/017 8:05 PM 9 I find it mor convnint to driv to whrvr I nd to go sinc driving is not a problm for m. 5/8/017 7:46 PM 30 Hav bn on travl out of th country! 5/8/017 7:6 PM 31 Sinc I still driv and work, th xtra tim th bus rquirs maks it lss attractiv than driving my own car. 5/8/017 6:35 PM 3 I walk or bik within Rossmoor. I tak Lyft or driv to Bart. If it's raining I tak my own car 5/8/017 6:17 PM 7 / 7

63 Rossmoor Bus Survy 33 Too long to wait, too slow. I us Ubr to Bart, unlss I can go lat nough in th day to park at Bart. I driv vrywhr ls 5/8/017 6:08 PM 34 Still abl to driv 5/8/017 5:44 PM 35 Taks to long making so many stops at many ntris vn though no on or offs 5/8/017 5:10 PM 36 Fastr to us my car 5/8/017 4:58 PM 37 Not usful to m 5/8/017 4:57 PM 38 Husband rtird 4 yars ago so is availabl to driv m. Prvious 8 yars I took Rossmoor bus and BART to appointmnts about twic a month 5/8/017 4:31 PM 39 I driv. 5/8/017 4:3 PM 40 Havn't chckd schdul, us a bik or walk 5/8/017 4:08 PM 41 my husband drivs or my frinds giv m a lift hom vic vrsa. 5/8/017 4:03 PM 4 iv my own car 5/8/017 3:57 PM 43 No nd 5/8/017 3:56 PM 44 stp stps. no vning srvic. taks ovr an hour to gt to othr placs in Rossmoor 5/6/017 4:1 PM 45 Not frqunt nough to mt my nds, spcially grn lin 5/6/017 4:14 PM 46 I driv my own car 5/6/017 4:07 PM 47 I driv my own car, but giving up my indpndnc soon, so will b riding buss. 5/6/017 4:0 PM 48 I am fairly nw to Rossmoor, and hav not trid it out yt. hop to do so soon 5/6/017 4:00 PM 49 Thr usd to b mor tim btwn th whit and blu lins which mad it asir to connct to othr lins 5/6/017 3:59 PM 50 I am still driving my car 5/6/017 3:47 PM 51 Vry abl to driv my own car 5/6/017 3:45 PM 5 I hav a car 5/6/017 3:31 PM 53 It dos not stop at my ntry. It did go down Main St but changd th rout in Walnut Crk 5/6/017 3:9 PM 54 It taks too long. I would tak th bus downtown, but whn I gt back into Rossmoor, I hav to wait 30 min for th Blu Lin to com and tak m hom. 5/6/017 3:3 PM 55 I still can driv- us bus whn hav to park 5/6/017 3:1 PM 56 Whit taks 35 min from Gatway to Horsmans Canyon 5/6/017 3:19 PM 57 It taks too long to gt anywhr on th bus 5/6/017 3:16 PM 58 I driv my own car and us Ubr to go to BART. 5/6/017 3:14 PM 59 no nd 5/6/017 3:10 PM 60 hav to plan in advanc 5/6/017 3:07 PM 61 Th last bus of th day taks an hour to gt hom. I avoid it if possibl. 5/6/017 :46 PM 6 I can still driv. Bus stps ar difficult spcially th last stp to th strt. 5/6/017 :39 PM 63 Would rid mor oftn if mor comfortabl, and/or mor frqunt. 5/6/017 :17 PM 64 I driv my own car 5/6/017 :10 PM 65 I us my car or Ubr 5/6/017 :09 PM 66 I us my car or Ubr 5/6/017 :07 PM 67 Inconvnint tims and connctions 5/6/017 :06 PM 68 not convnint to my schdul. bus stps ar stp and I us a can. It is difficult to carry packags/purchass to/on bus. 5/6/017 1:55 PM 69 Most placs I go to outsid of Rossmoor, th busss ar not schduld to go to. 5/5/017 3:06 PM 70 Th buslin is too slow to gt to and from Gatway or othr locations. I could walk fastr. 5/5/017 9:3 AM 8 / 7

64 Rossmoor Bus Survy 71 Th last tim I rod th Rossmoor bus it wnt down th Goldn Rain hill at 45 mph. Whn I told th last GRF CEO, h said: Is that too fast? If GRF approvs spding, no wondr w hav a traffic problm. 5/4/017 6:18 PM 7 I driv a car! 5/4/017 :0 PM 73 As long as I can driv, I prfr to do so. I would tak th bus to BART if it wr dirct, nonstop back and forth...and mor frqunt. I can dram! 74 At this point in my lif, it is not trribly convnint; wait tims ar longr than I want to wait. I would rid th bus to and from Bart if thy ran mor oftn. 5/0/017 :54 PM 5/0/017 7:49 AM 75 Taks too long to wait for bus to whr I want to go. 5/17/017 5:51 PM 76 I would rid it mor oftn if it wr mor frqunt 5/17/017 4:7 PM 77 Bus unavailabl during lunch hour whn mtings nd. Infrqunt schdul. 5/14/017 6:34 PM 78 If anyon can not us th bus thy ar without a doubt losing out. Evn if you driv th hassl of parking is trribl with th bus it is asir. 5/1/017 7:5 AM 79 Too infrqunt and long drivs to dstination. Archaic systm that nds updatd. 5/11/017 9:16 PM 80 It is too tim consuming and or inconvnint. 5/11/017 1:08 PM 9 / 7

65 Rossmoor Bus Survy Q5 How far ar you abl to walk to a bus stop? (slct on) Answrd: 63 Skippd: 18 I am not abl to walk any distanc to a bus stop 1.5% (4) Outsid my rsidnc 13.69% (36) Lss than 500 ft 14.45% (38) Mor than 1,000 ft 56.7% (148) Lss than 1,000 ft 14.07% (37) Answr Choics Outsid my rsidnc Lss than 500 ft Lss than 1,000 ft Mor than 1,000 ft I am not abl to walk any distanc to a bus stop Rsponss 13.69% % % % % 4 Total / 7

66 Rossmoor Bus Survy Q6 How would you rat th Rossmoor bus srvic with rgards to th following statmnts? (slct on pr row) Answrd: 60 Skippd: 1 Th bus arrivs on... Th bus arrivs... Th bus oprats wh... Th bus taks m whr I w... Th bus is convnint It is asy to undrstand h... 0% 10% 0% 30% 40% 50% 60% 70% 80% 90% 100% Strongly Disagr Disagr No Opinion Agr Strongly Agr Strongly Disagr Disagr No Opinion Agr Strongly Agr Total Th bus arrivs on schdul 0.00% 0.33% 6 4.1% % % Th bus arrivs frquntly 7.35% % % % % Th bus oprats whn I nd it 7.45% % % % % Th bus taks m whr I want to go 3.19% % % % % Th bus is convnint 7.03% % 18.36% % % It is asy to undrstand how to rid th bus 3.13% % % % % / 7

67 Rossmoor Bus Survy Q7 Do you prfr th fixd rout or Dial-A- Bus srvics? (slct on) Answrd: 47 Skippd: 34 No prfrnc 46.56% (115) Prfr fixd rout 38.46% (95) Prfr Dial-A-Bus 14.98% (37) Answr Choics Prfr fixd rout Prfr Dial-A-Bus No prfrnc Rsponss 38.46% % % 115 Total 47 1 / 7

68 Rossmoor Bus Survy Q8 Ar thr any othr commnts you would lik to provid to th Rossmoor bus? Answrd: 08 Skippd: 73 # Rsponss Dat 1 Whn Rossmoor buss only run onc an hour and timing from th Grn bus to intra Rossmoor buss don't msh you bt Ubr is a bttr option. I am willing to wait a half hour for a Rossmoor bus but whn I gt back to Walnut Crk BART I may hav to wait for th Rossmoor Grn bus. It dparts Walnut Crk within fiv minuts of th County Connction. Is thr any rason that schdul couldn't b changd so w could gt back to Rossmoor ithr by th County Connction or th Rossmoor bus? And why dos th Grn bus arriv at th Gatway transit cntr just a fw minuts aftr th Whit bus dparts making a connction impossibl? What about incrasing th Rossmoor bus systm to onc vry half hour instad of onc an hour? W ar ACTIVE sniors. W don't want to sit around and wait and wait and wait. 6/6/017 5:03 PM You nd to giv nw rsidnts a class to gt around th ara. I am trappd at hom. Th maps you print ar trribl. 6/6/017 1:43 PM 3 Dial-a-bus is ok for wknds and vnings. Whit lin should run mor frquntly lik vry half and hour. 6/6/017 1:38 PM 4 I can't gt hom at night from Hillsid Clubhous. All doctor's offics not availabl nar Ignacio. I can't gt a handl on downtown and whr to gt th bus to com hom. I can't driv at night. 6/6/017 1:30 PM 5 Th bus srvic was on of th amnitis that attractd m to Rossmoor. As I ag I will b using it mor and mor. 6/5/017 5:37 PM 6 Should stop on Broadway Plaza 6/5/017 :18 PM 7 (Rfrring to prvious qustion): I don't nd bus that oftn. 6/5/017 :17 PM 8 lowr th music 6/5/017 :10 PM 9 (Rfrring to prvious qustion): I us both. (Additional commnts): For Dial-A-Bus ask popl to call 1 hr 15 min prior. 10 (Rfrring to "Th bus arrivs on schdul"): [agr] but th schdul nds adjustmnts. (Rfrring to "Th bus arrivs frquntly"): Thr is a long wait btwn Gatway and Shopping cntr at "lunch tim." (Rfrring to "Th bus oprats whn I nd it"): Nd bus aftr 8:30 p.m. (Rfrring to "Th bus taks m whr I want to go"): Bus go to Lafaytt or Pl. Hill Bart? (Rfrring to prvious qustion): Lss waiting with fixd schdul. (Additional commnts): Run Crossroads/Sun Vally on a wkday. Too much waiting and missd connctions. 6/5/017 :05 PM 6/5/017 :00 PM 11 Th bus is grat. 6/5/017 1:50 PM 1 Th oprators ar frindly, hlpful usually with a good sns of humor. Plas ddicat a bus for apartmnts outsid of Rossmoor - Contra Costa County. I would lik to s a dial-a-bus that would tak m to doctor's appointmnts, PT, OT, dntist that is outsid of Walnut Crk, but within Contra Costa County. As it is whn I hav appointmnts. It is a hour journy (conncting buss - waiting for buss plus th appointmnt!) 13 W rid to BART. Coming hom w always miss th bus. W s it pull away whn w com down th scalator at BART. 6/5/017 1:0 PM 6/5/017 1:11 PM 14 Lowr music 6/5/017 1:07 PM 15 (Rfrring to prvious qustion): I us both for diffrnt nds. (Additional commnts): Mor buss to BART & back mor oftn. Sam with Kaisr. 16 (Rfrring to prvious qustion): To go/us on off tim. I'm glad it's availabl. THX (Additional commnts): ivrs ar hlpful & gracious. 6/5/017 1:03 PM 6/5/017 1:59 PM 17 Vital to ldrly -- aftr all, this is what Rossmoor is supposd to b for in th first plac. 6/5/017 1:47 PM 18 Connctions btwn Grn Rout and othr buss nd improving. Missd connctions rsult in long waits, and is hard on m and othr sniors 19 Th Grn Lin schdul is not wll-coordinatd with th Blu Lin and with BART train arrivals. Whn coming hom from th WC BART th Grn Lin usually arrivs at Gatway aftr th Blu Lin bus has lft and I thn hav to wait ovr an hour for th nxt on, if thr is in fact a nxt on (somtims I miss th last Blu Lin bus of th day). 6/5/017 1:41 PM 6/5/017 1:40 PM 0 ivrs ar unfailingly courtous & hlpful. 6/5/017 1:36 PM 13 / 7

69 Rossmoor Bus Survy 1 (Rfrring to prvious qustion): It's asir to know whn I will arriv hom & to my dstination. (Additional commnts):it would b hlpful if th Grn bus & insid Rossmoor bus schduls wr coordinatd in th aftrnoons. I apprciat having th srvic availabl, but I don't lik driving much anymor, xcpt to Safway & CVS - will nd it mor in tim. 3 (Rfrring to prvious qustion): Both ar good sourc of transportation. (Additional commnts): I totally dpnd on th Rossmoor Bus. Thy do an xcllnt job. That's why I liv in Rossmoor. P.S. Thy do mor than driv us around, hlp w/ packags. Thy ar an xtndd family to m. I wish thy could b mor includd in Rossmoor, so thy can fl mor wlcom hr. 4 (Rfrring to prvious qustion): I hav usd both. (Additional commnts):it's a grat asst to community and on of th rasons I choos to liv hr. I bliv a rsidnt should larn to us th bus systm and undrstand it bfor thy giv up driving. 5 (Rfrring to prvious qustion): I know whn it is going to b thr. (Additional commnts): Blu & whit lins run too clos togthr. 6 (Rfrring to "Th bus arrivs frquntly"): Thr is a long wait from Grn Lin at Gatway until Blu Lins picks up for BART. (Rfrring to prvious qustion): Both ar hlpful. I wish mor sniors would us ths buss instad of trying to driv thir cars! (Additional commnts): I apprciat th bus srvic immnsly 6/5/017 1:33 PM 6/5/017 1:07 PM 6/5/017 1:03 PM 6/5/017 11:59 AM 6/5/017 11:5 AM 6/5/017 11:0 AM 7 Dial-a-bus schdul oftn too long away from my intndd dpartur tim 6/5/017 11:10 AM 8 (Rfrring to prvious qustion): A fw of your drivrs tnd to driv too fast sp. whn laving or rturning to MOD. (Additional commnts): Ys - it is wondrful. My Aunt Ruth Flahrty lovd your srvic. 9 (Rfrring to prvious qustion): Prfr fixd rout but plas just zip frquntly along main strts. (Additional commnts): Plas fix systm; fastr routs, mor frqunt. 6/5/017 11:06 AM 6/5/017 11:00 AM 30 W rod th bus so w would bcom familiar with routs to BART and downtown knowing "that day" would com! 6/5/017 10:50 AM 31 (Rfrring to prvious qustion): Both ar good 6/5/017 10:46 AM 3 (Rfrring to prvious qustion): I us dial-a-bus mor frquntly for my work schdul. Us grn-lin mostly, on my days off. (Additional commnts): Grat drivrs. Thy ar hlpful, kind and courtous. 33 Hllo this is Joan Van Kaschnitz spaking and I'm on Stanly iv and I'd lik to tak th bus but I hav found that thos stps to gt on to th bus vry stp and it would b most hlpful if somthing and I don't think it would b a big thing to hav somthing to mak thos stps lss stp. I'v sn I'm not th only on who's pulling hrslf up to stp on to th bus. I think that would b xtrmly hlpful if an intrmdiat stp could b installd so that on can asily gt onto th bus. I would rally apprciat that and my tlphon numbr is I am a nw rsidnt -fairly nw rsidnt of Rossmoor- I hav bn hr four months. Thank you by by. 34 (Voicmail): Ys I wanna mak a commnt about th transportation survy. Th popl that I hav mt that do driv th buss hav bn lovly popl -- but I wanna tll you that som of your bus drivrs driv way way way too fast. I man my mouth drops opn. That's in Rossmoor and that's also in th Safway shop, not a lot but -- I'm always shockd whn I s how fast som of thm driv. That's not all of thm but it's crtainly worth you saying somthing to all of thm. Thank you for listning. 35 (Rfrring to prvious qustion): Dial-A-Bus you hav to ask way ahad of tim. (Additional commnts): I would lik th Rossmoor bus to stop in front of Macy's and Nordstrom lik it usd. Bcaus th County Connction bus - th fr bus- stops thr. Why don't you ask Grtchn Hanson - sh'll tll you how to gt thm to do it. I want to b abl to go to Nordstrom and Macy's and not hav to walk mils out of my way to gt to a bus stop. 36 (Voicmail): I want to stat that th rason I movd to Rossmoor 13 yars ago in Novmbr was bcaus I livd in Moraga and it took m 40 minuts to walk to bus from my hous in th hills. And thn I'd hav to tak a taxi to gt back if I had packags. I just didn't want to b driving anymor as I was gtting oldr. I notic th options you hav with Ubr, Link, and othrs. I hav not gon to th vnt cntr yt bcaus whn I'd b intrstd at night I find it hard to gt a lift and I don't lik crdit cards. I do not us that many of th srvics bcaus I liv at Watrbird, and I us th srvics thr. Howvr I us th Rd and Yllow lin and somtims th Grn. I just want to stat that that's why I movd to Rossmoor, that's why I liv in Rossmoor. Whn i nd somthing I tak a taxi but ths nw things - I don't hav or want a crdit card. That's what maks Rossmoor attractiv bcaus many of ths youngr popl don't raliz that thy'r going to gt old and thy won't b abl to driv as much. I think w nd ar buss and th mor th bttr, and 30 minuts would b vn bttr spcially for th Rd and Yllow lins. And I don't us th intrnt. I drov for 50 yars but I don't driv anymor. I don't hav a smart phon or a cll phon I'm too old for that. Th drivrs hav always bn polit whn I tak th bus, which is about onc or twic a wk right now bcaus I hav an assistant. Espcially with summr hr I am going to start gtting on th bus mor and if you want to do somthing during this transportation - gt us a bus to Alamo, Alamo Safway. thy'r vry good if you want to do somthing for us. Thank you. 6/5/017 10:43 AM 6//017 11:46 AM 6//017 10:56 AM 6//017 10:51 AM 6//017 10:36 AM 14 / 7

70 Rossmoor Bus Survy 37 ivrs ar vry frindly and hlpful. 6//017 10:10 AM 38 It's a grat srvic for th Rossmoor community. 6/1/017 10:01 PM 39 (Rfrring to prvious qustion): Th fixd rout suits my nd bst. Would most likly us Dial-A-Bus if ncssary. (Additional commnts): I think w ar fortunat to hav th bus systm w hav. I think most popl ar also gratful for th Grn Lin, Bart-Targ shopping tc. 6/1/017 9:50 PM 40 Put in for Snior Bus grants to sav mony 6/1/017 9:36 PM 41 wind protction on bnchs. 6/1/017 9:30 PM 4 I would lik thm not to all b at Safway at th sam tim. 6/1/017 9:6 PM 43 (Rfrring to prvious qustion): Fixd rout is fin during th wk. I prfr dial-a-bus Sunday whn I nd to go to Bart or arly in th day in th WC ara. (Additional commnts): I want to prss my grat apprciation for th drivrs who ar rsponsiv & hlpful with loads & my cart. My only concrn is that th grn and blu lins ar not always coordinatd tim-wis. 44 (Rfrring to prvious qustion): Straight to my dstination rathr than connct at Gatway. (Additional commnts): Ubr coordinatd aftr hours as in subsidy that you could part th larg buss. 45 (from front pag): If Rossmoor did not provid th bus srvic I would not liv hr. It's an ssntial srvic. Thank you. (Rfrring to prvious qustion): I am glad w hav Dial-A-Bus but it is a big tim wastr for th ridr (hav to b at bus stop arly). (Additional commnts): Hav mor Evnt Cntr shows run from 7:00-8:30 pm and not two or mor hours - and advrtis this - so bus ridrs can go to mor shows. Right now, w ithr hav to lav in th middl of th show or wors, not go at all. Prfr to do shopping mall trips on a wkday, not a Saturday. Th wait btwn Gatway Shopping Cntr and back again during 11:45am - :00pm is too long. Plas add a coupl of runs; and color bus. (on th back pag): Th bus drivrs ar grat. Gt thm an outgoing, visionary boss who'll lad thm into th 1st cntury It would b nic if th intrnal buss could b schduld at Gatway for aftr th Grn Lin rturns. I usually hav a 45 minut wait. I can walk hom but on a hot aftrnoon it is a strain.. A 8:30 am Dial-A-bus on Sat, Sun & holidays would b nic. 6/1/017 9:1 PM 6/1/017 9:03 PM 6/1/017 8:55 PM 6/1/017 8:40 PM 47 (Rfrring to prvious qustion): To know whn to gt th bus. 6/1/017 8:35 PM 48 (Rfrring to prvious qustion): Lts m know whn availabl. 6/1/017 8:4 PM 49 (Rfrring to prvious qustion): know th tims on fixd routs. Howvr Dial-A-Rid is prfct during non-fixd rout (usd to BART). (Additional commnts): A shuttl to City of Lafaytt would b nic. 50 (Rfrring to prvious qustion): prdictabl/flxibl (Not: It is vry hlpful/convnint that prsntly w can us both fixd rout & Dial-A-Bus. (Additional commnts): Prsonally, I am vry satisfid with th prsnt bus srvic. It is convnint and asy to us; also I apprciat th frindly, hlpful & profssional attitud of th drivrs. W ar vry lucky to hav this ndd srvic...i am thankful for it. Kp up th grat srvic! 6/1/017 8:1 PM 6/1/017 8:17 PM 51 nothing 6/1/017 8:10 PM 5 No 6/1/017 8:07 PM 53 bus to Sun Vally should b during wk Mon-Fri. bus drivrs ar courtous. 6/1/017 8:05 PM 54 (Rfrring to prvious qustion): Bcaus I nd th Rossmoor bus srvic. I nvr driv. If Rossmoor bus can prfr fix rout or othr aras, w can go W/C Downtown Shopping Cntr. Shopping trip to buy our foods. (Additional commnts): I would lik to suggst to provid to th Rossmoor bus at last onc or twic a month to th Sun Vally/Crossroads shopping trip or othr city trip. Thank you. 55 (Rfrring to prvious qustion): I can adjust my schdul to coordinat with most bus schduls. On th wk nd I us Dial-A-Bus. 6/1/017 4:34 PM 6/1/017 4:5 PM 56 (Rfrring to prvious qustion): Rliabl 6/1/017 4:3 PM 57 Having to dial a bus during th wk is not accptabl for us oldr rsidnts who do not hav a car and us th bus daily. Plas do not chang this srvic. 58 (Rfrring to "It is asy to undrstand how to rid th bus"): Taks tim to larn stops that ar not on th schdul. (Rfrring to prvious qustion): Run mor frquntly than Dial-A-Bus. (Additional Commnts): 1. Ys, th Grn Lin nds mor pick-ups aftr 5:00 PM. A pick-up at 6:00 would clos th hour gap btwn 5:00 and 7:00 PM.. Dial- A-Bus wknd nds mor srvic to th downtown ara and shopping cntr. 3. ivrs ar wondrful. Thy ar frindly, hlpful, polit & caring. Thy ar cautious and profssional drivrs. I apprciat thm all! 6/1/017 4:1 PM 6/1/017 4:17 PM 59 You hav a "grat" bunch of popl working. 6/1/017 4:10 PM 15 / 7

71 Rossmoor Bus Survy 60 (Rfrring to prvious qustion): Convnint havn't try th Dial-A-Bus yt (Additional commnts): To hav bus rid on Sat & Sun. 61 (Rfrring to prvious qustion): Fixd Rout givs structur. Dial-A-Bus allows for flxibl transport. (Additional commnts): It would b a lot mor convnint if th Rossmoor Van at Walnut Crk BART ran on th half-hour. Th County #1 Bus now runs sam tim as Rossmoor Van so if you miss ithr it is a minut wait until nxt bus. Nd Rossmoor BART Van to run on 1/ hour. 6 (Rfrring to prvious qustion): Us only Rd and Yllow bus srvic. Nvr us Dial a bus. (Additional Commnts): I liv at th Watrford and dpnd on th Rd and Yllow bus srvic. I rid to th Shopping Cntr for Safway, CVS, Wlls Fargo, Sparking Clanrs, tc. About fiv tims a wk. I am abl bodid but my shopping is limitd to what I can carry hom on th buss. 63 (Rfrring to prvious qustion): Bcaus I (k)now what bus to tak to b on tim. (Additional commnts): Th drivrs has bn vry hlpful, and nic hlping with my wakr (walkr?) and bags, than (thank?) you. I will suggst th grn lin add at last two stops a day at John Muir Hospital lobby. So many popl at Rossmoor hav frinds or family patints to visit thr, thank you. 64 (Rfrring to prvious qustion): Mor covrag. (Additional commnts): Nd mor spcial vnt covrag, particularly in th vning, i.. concrts, tc. 65 Th rout has bn xtndd too much - You nd an hour most of th tim to gt at your dstination. I would lik to shop at Macy's if I can gt closr with my transportation. Going from Containr stor to Macy's is a long walk for somon in hr 90's. Miss not going to Broadway Plaza. 6/1/017 4:08 PM 6/1/017 4:05 PM 6/1/017 3:59 PM 6/1/017 3:54 PM 6/1/017 11:3 AM 6/1/017 11:8 AM 66 (Rfrring to prvious qustion): Don't go in circl. (Additional commnts): Good drivrs. 6/1/017 11:3 AM 67 (Rfrring to prvious qustion): Th bus is convnint. 6/1/017 11:0 AM 68 (Rfrring to prvious qustion): No nd to call ahad. 6/1/017 11:14 AM 69 (Rfrring to prvious qustion): Whit Lin too long...should b split into routs instad of on. Thrfor, Dial-A- Bus bttr. (Additional Commnts): 1. Should run vry 30 minuts!. Should hav vning srvic latr as vnts gt out latr than 8:30 pm...prhaps pick up until 10 pm. 3. Bus drivrs ar wondrful hr at Rossmoor and I apprciat thm! :) 70 (Rfrring to prvious qustion): I us thm all. Lov our bus drivrs. (Additional commnts): Thy ar wondrful. I kp my car in cas of mrgncy. Kp our abrivrs (illgibl) 6/1/017 11:1 AM 6/1/017 11:08 AM 71 (Rfrring to prvious qustion): It's rliabl. 6/1/017 11:0 AM 7 (Rfrring to prvious qustion): I us th fixd rout Mon to Fri and Dial-A-Bus on wknds. (Additional Commnts): I am thankful that w hav bus srvic hr in Rossmoor. Th bus drivrs ar always nic and hlpful, and is a good way to gt around and not gt stuck in your plac. 6/1/017 10:55 AM 73 (Rfrring to prvious qustion): Whn I nd it. (Additional commnts): All xcllnt. 6/1/017 10:50 AM 74 Thank you for th shuttl srvic. 6/1/017 10:46 AM 75 (Rfrring to prvious qustion): Dial-A-Bus only aftr hours. (Additional commnts): fabulous srvic & wondrful popl 76 Th connction btwn downtown srvic and Gatway rout srvic is not grat. If you miss your rout (ntry connction) th wait btwn buss is minuts. 77 (Rfrring to prvious qustion): It taks m whr I want to go. (Additional commnts): I would lik to s mor wknds to Concord Shopping Cntr and Crossroads. Thank you (Commnts from front pag):it's a grat systm, kp it going. It's lik having your own limo. 6/1/017 10:36 AM 6/1/017 10:8 AM 6/1/017 10:1 AM 78 (Rfrring to prvious qustion): Easir to schdul (Additional commnts): ivrs ar grat! 6/1/017 10:14 AM 79 (Rfrring to "Th Bus oprats whn I nd it to." Not arly on bus stop whn I nd arly to xrcis. (Rfrring to prvious qustion): Too troublsom to call at last on hour ahad whr if for fiv tims pr wk can not just call on tim nd to call vryday. (Additional commnts): Whn I tak Grn Lin (usually stuck in traffic) back to Gatway somtims I miss Blu Lin to go hom. I lik Zumba class or Tai chi class but no bus at that tim to bring m to fitnss cntr for ths classs (arly class starts 8:30 or 9 AM) 80 (Rfrring to prvious qustion): That's [Dial-A-Bus] basically all I'v usd. (Additional Commnts): Grat srvic. Hav usd it to commut to work, to Bart tc. Will xpand using it whn I rtir. 81 (Rfrring to prvious qustion): Dpnds whn and why I nd bus. (Additional Commnts): Add arlir Grn Lin srvic i.. 750, 850 6/1/017 10:11 AM 6/1/017 10:0 AM 6/1/017 9:55 AM 16 / 7

72 Rossmoor Bus Survy 8 (Rfrring to prvious qustion): Nd Both (Additional Commnts): Bus srvic is ssntial to m. I apprciat it so much! 6/1/017 9:51 AM 83 (Rfrring to prvious qustion): Prfr th mix. Would lik anothr lin that gos to Lafaytt too. 6/1/017 9:45 AM 84 I wish thy would run longr hours and wknds. 6/1/017 9:9 AM 85 (Nots on th Disagr/Agr): "Th bus arrivs frquntly." - Excpt on Wknds "Th bus oprats whn I nd it." - Schduls do not hook up with county bus #1 "Th bus is convnint." - Excpt on wknds, Dial-A-Bus (Rfrring to Prvious Q): I lik both, wkday Dial-A-Bus is vry good fixd rout I lik as wll - wish w could hav a fixd rout for arly Saturday morning for Safway Shopping from 7:00 AM to 9:00 AM (Or a arly Sat morning Dial-A- Bus for Safway shopprs) 86 So far, I think th srvic is marvlous, as wll as th drivrs, which I find vry frindly and vry patint w/som passngrs! 87 Plas xtnd th bus srvic into th vning for popl attnding vning prformancs. Could you hav a bus that waits outsid th prformanc? I am Prs of th Dm Club and am awar that many popl do not attnd bcaus thy cannot gt hom at night. 6/1/017 9:5 AM 5/30/017 1:8 PM 5/9/017 4:19 PM 88 nd bus latr in th day to Bart and downtown Walnut Crk 5/9/017 1:56 PM 89 I am still prtty mobil by myslf, but I know that that will chang. I am a "public transportation" prson, and rally njoy taking th bus whn I do. 90 Plas considr xtnding th nd tim by an hour or so within Rossmoor so that thos who don't driv or don't driv at night would b abl to attnd th many vning functions within Rossmoor. 91 I would lik to s th buss go latr so popl can attnd vning functions. I might vn considr taking th bus thn. 5/9/017 11:09 AM 5/9/017 9:59 AM 5/9/017 9:44 AM 9 ivrs could b mor hlpful. 5/9/017 9:40 AM 93 You map is not radabl. Picking "whit" for a rout maks it difficult to show that rout on maps or apply th color to th bus. 94 Svral tims I hav rturnd from bart on th CC #1 Rossmoor, only to hav th blu lin lav RSC without m, whn th #1 was prfctly visibl arriving. 95 I know popl who want to attnd Rossmoor vnts at night but hav no rid hom. Dial-a-Bus for lat night would b hlpful. 96 I would us th bus mor oftn if it cam from BART about 8 45 or if it wnt to Walnut Crk in tim to go to an vning vnt. 5/9/017 9:3 AM 5/9/017 8:51 AM 5/9/017 8:44 AM 5/9/017 8: AM 97 Bttr link-ups to outsid transportation. Mor frqunt routs to BART, downtown WC, add Alamo and Danvill 5/9/017 7:3 AM 98 Rossmoor bus pick up from BART WC. Staggr tims diffrnt from County Connction. ;g; 5:30 pm; 6:30 pm. Latr hours so non drivrs can attnd vning functions at Gatway, Evnt Cntr, tc. 5/9/017 5:55 AM 99 It would b hlpful if it ran lat nough for rsidnts to us it to rturn hom from vning vnts in Rossmoor. 5/8/017 10:53 PM 100 Hav busss aftr vning vnts at th Evnts Cntr. 5/8/017 10:15 PM 101 I think th bus systm is a grat and ncssary amnity. It should run latr at night so all rsidnts can attnd th wondrful vning programs. Th prvious qustion I, Do you prfr th fixd rout or Dial-A-Bus is a bad qustion. Each would b appropriat for diffrnt srvics. 10 It is vry important that th bus b hr spcially aftr concrts so many popl cannot driv at night kp th bus until Ys, thr commnts. 1) I'd lik to b abl to gt to BART arlir in th a.m., say by 9 a.m. on a fixd rout. ) Would lik to stay in SF for an vning dinnr or concrt and hav a Rossmoor bus at BART for pickup at 9pm and 10 pm. 3) Rossmoor BART buss should arriv and dpart BART at th half hour or 0 minuts aftr th hour rathr than 5 minuts bfor th hour, sinc County Connction buss do so 10 minuts bfor th hour. Currntly th two arriv/dpart BART 5 minuts apart, which mans if on misss th Rossmoor bus, on has to wait narly an hour until th nxt County Connction or Rossmoor bus. Trribl planning!!!!! 5/8/017 9:56 PM 5/8/017 9:17 PM 5/8/017 8:56 PM 104 I can't walk back from th bus stop to my manor as it is uphill. It is asir to gt to th bus stop than from it. 5/8/017 8:07 PM 105 Th bus should run lat nough to tak popl hom from vning vnts lik th chambr music vnings 5/8/017 7:41 PM 106 Plas considr providing latr srvic so Rossmoorians can attnd vnts. W would gladly go to vnts if that wr so. THANK YOU 5/8/017 7:8 PM 17 / 7

73 Rossmoor Bus Survy 107 A latr-in-th-vning bus for popl attnding vning prformancs at th Evnt Cntr or Prforming Arts Studio (or othr) would b vry hlpful. 108 Rid is vry noisy - shocks ar tight Non-srvic animals should probably not b on th buss du to allrgis rally miss th purpl rout - blu and whit lins tak a vry circuitous rout to gt to Trra Granada 109 I us th grn lin to go to or from BART. I find that it rarly srvs my purpos sinc th rgular srvic dosn't start until 10 and rturns nd at 5, not narly oftn or lat nough. I trid dial-a-bus from BART on vning rcntly for a 7 PM pick up. By th tim I got to th pick up location at 7:04, th bus had com and gon. I think considring that w ar sniors, I think a littl mor flxibility is in ordr. 110 I would lov to b abl to rid th bus to BART without having to transfr. It would b vry hlpful to hav th bus run latr in th vnings--to 9:30 or 10:00 to nabl popl to attnd vning vnts. 5/8/017 6:59 PM 5/8/017 6:46 PM 5/8/017 6:46 PM 5/8/017 6:37 PM 111 Th srvic should run latr than 8:30 pm whn vnts ar on in th vning in Rossmoor. 5/8/017 6:18 PM 11 bus on dmand. install signal buttons at all stops that transmit signal to cntral station that a ridr is waiting. Go to stops only for actual pickup or dropoff. Th tchnology xists (almost, look at how parking mtrs work and adapt it) 5/8/017 5:13 PM 113 Evning bus availability would b hlpful to many popl who cannot driv AT NIGHT. Thank You 5/8/017 5:0 PM 114 Buss to BART connction could b usful to m 5/8/017 5:01 PM 115 Ndd: Srvic in th vnings aftr Rossmoor vnts nd so popl can attnd who don't driv 5/8/017 4:33 PM 116 had a bad xprinc whn th dial a bus did not turn up & it startd to rain. phond but rsponsr hung up, phond again h told m I shoutd at him... it was raining havy & loud, I was soakd, so I must hav raisd my voic in a panic. BUT NO EMPLOYEE SHOULD EVER HANG UP ON A RESIDENT rgardlss of what th mploys fl or think. In this situation it was both bing strssd, drnchd, bing rainy & noisy... but mploy bing insid th offic or in th bus dos not know how trribl it can b in this situation. Evry situation for rsidnts is diffrnt. NO EMPLOYEES SHOULD EVER HANG UP ON RESIDENTS REGARDLESS!!!!!!! So sinc this trribl incidnt four yars ago, I dar not us dial a bus. BESIDES THIS INCIDENT OF EMPLOYEE HANGING UP ON RESIDENT...anothr incidnt involvd th landscap managr who did also hang up on m whn I intrruptd hr rathr long info about what sh dos, ignoring my qustion/s which is why I calld. I phond hr but sh did not apologiz for hr rudnss. AGAIN, I LIKE TO EMPHASIZE... NO ONE SHOULD EVER HANG UP ON RESIDENTS. SUCH CARELESS RUDENESS EMPLOYEES/PEOPLE DO NOT KNOW HOW TO WORK WITH SENIORS!!! THANK YOU!!! Sinc you know my mail and who I am... contact m if nd b. 5/8/017 4:9 PM 117 No 5/8/017 4:3 PM 118 This is a grat srvic, and th drivrs ar vry hlpful and wll-traind. 5/8/017 4:16 PM 119 I do not rid th bus but I'v hard ldrly popl complain about th tims btwn pick up and drop off 5/8/017 3:59 PM 10 sorry, I nvr us th Rossmoor bus. I hop you work out th issus for popl who find it difficult to gt hom at night. 11 1) I think th buss should run a littl latr at night, until about 9:30, in ordr to gt hom from vnts on campus. ) bttr coordination with County Connction from BART 1 I hop th bus will run continually from Gatway to Dl Vall during construction. as thr ar not nough parking spacs now at Dl Vall. 5/8/017 3:57 PM 5/8/017 3:15 PM 5/7/017 1:04 PM 13 ivrs ar vry frindly and hlpful. 5/6/017 5:31 PM 14 Th bus would b xtrmly convnint if it ran mor frquntly. Also, as somon mntiond in th forum, it would b bttr if th bus did NOT lav BART (or othr stops) at th sam tim as th city bus. If you coordinat, ridrs would b accommodatd vry half hour instad of vry hour. 5/6/017 4:8 PM 15 thoughtful drivrs plus outstanding srvic. paratransit should go to tradr jos 5/6/017 4:3 PM 16 Most polit and hlpful drivrs I hav vr mt 5/6/017 4:0 PM 17 Thr should b srvics bfor/aftr vnts 5/6/017 4:18 PM 18 Th last bus coming back from BART should b latr (6 pm) 5/6/017 4:16 PM 19 th schdul nds to b updatd to b mor frqunt 5/6/017 4:14 PM 130 Th rout downtown for th grn bus would b mor usful if it wnt down Broadway 5/6/017 4:13 PM 131 Excllnt srvic, plus mor cological than driving 5/6/017 4:1 PM 13 srvic unfairly favors first, scond, and fourth WC mutuals 5/6/017 4:10 PM 18 / 7

74 Rossmoor Bus Survy 133 I lov th bus bcaus parking is impossibl 5/6/017 4:09 PM 134 Th last bus from th BART should run latr 5/6/017 4:07 PM 135 Lov th convninc and th drivrs. 5/6/017 4:06 PM 136 I tak th Grn lin to BART, would lik to tak whn travling to SFO 5/6/017 4:05 PM 137 Somday soon I will nd th bus 5/6/017 4:0 PM 138 It is a wondrful srvic. 5/6/017 4:01 PM 139 Grn lin nds to rsum rout along Broadway Plaza, as it usd to. Th county connction dos. 5/6/017 3:59 PM 140 It taks awhil to gt th bus, spcially for nw drivrs 5/6/017 3:57 PM 141 ivrs ar carful, chrful and hlpful 5/6/017 3:56 PM 14 Inconvnint tims bfor/aftr vnts, and trribl wknd hours 5/6/017 3:55 PM 143 xcllnt srvic, grat drivrs 5/6/017 3:53 PM 144 Th bus drivrs add to th comfort and plasur of th bus rids. Thy ar an outstanding group of compassionat, polit, and caring mploys. 5/6/017 3:5 PM 145 ivrs ar wondrful; hlpful, plasant 5/6/017 3:48 PM 146 Pick up aftr vnts 5/6/017 3:47 PM 147 Plas tach th drivrs car and courtsy for th rsidnts. 5/6/017 3:46 PM 148 Th vning bus stoppd too arly, I oftn gt to BART from SF and hav missd th last bus pick up. It would b safr if thr was a latr bus option. 5/6/017 3:44 PM 149 Would lik "Dial-A-Bus" to start much arlir than 9 am 5/6/017 3:41 PM 150 Bus drivrs ar good, hlpful 5/6/017 3:38 PM 151 I think that it's a wondrful srvic and us it whnvr I can. 5/6/017 3:37 PM 15 Whn car was bing rpaird, I rod Rossmoor bus- it was a vry good xprinc. 5/6/017 3:34 PM 153 kp th schduls th way that thy ar 5/6/017 3:30 PM 154 Plas go back to old rout down Main St. Thr ar mor stors and convnint shops nar Macy's. 5/6/017 3:9 PM 155 I rly on th bus as I fl uncomfortabl about driving. 5/6/017 3:8 PM 156 Wish that th bus from BART can tak m dirctly to gatway without circling walnut crk 5/6/017 3:5 PM 157 bttr connction btwn grn lin and going hom on blu lin. 5/6/017 3:3 PM 158 I likd th old bus option routs and tims 5/6/017 3: PM 159 I wish th whit rout was shortr 5/6/017 3:19 PM 160 I would lik a dirct bus back from BART. 5/6/017 3:18 PM 161 Th currnt systm is outdatd. I oftn s mpty buss driving by, a big wast of mony. I hop that w will gt ondmand slf-driving cars soon. 5/6/017 3:17 PM 16 Thr should b a bus to Alamo Mall 5/6/017 3:15 PM 163 would lik srvic to Cntral Lafaytt, say Whol Foods or Safway shopping cntr. 5/6/017 3:13 PM 164 kp th srvic opn- w all gt oldr. 5/6/017 3:07 PM 165 Buss- all lins could altrnat dirct to downtown WC without a stop at Safway plaza. stops at Safway could b lss frqunt. 5/6/017 3:05 PM 166 Dial-A-Bus could allow for smallr vhicls = lss cost. 5/6/017 :41 PM 167 I'd b stuck without it. 5/6/017 :38 PM 168 important srvic! 5/6/017 :4 PM 169 much ndd srvic 5/6/017 :3 PM 170 provids indpndnc for oldr rsidnts. 5/6/017 : PM 19 / 7

75 Rossmoor Bus Survy 171 xcllnt drivrs 5/6/017 :1 PM 17 I oftn tak Ubr hom from BART, Rossmoor bus dosn't com straight back. Ral wish is a way to gt hom quickly from BART. 5/6/017 :0 PM 173 Gratful for th srvic. Wish it had longr hours and mor comfortabl sats. 5/6/017 :17 PM 174 ivrs hav to b nicr to rsidnts. 5/6/017 :15 PM 175 PM grn bus should go to BART; thn back to gatway. WC fr bus covrs shopping. 5/6/017 :14 PM 176 I know I will not always b abl to driv my own car, but I do not look forward to using th bus. 5/6/017 :11 PM 177 It is obsolt for th most part- switch to Ubr/Lyft 5/6/017 :09 PM 178 It would b good if th Rossmoor bus opratd 1/ hour aftr th county connction bus. 5/6/017 :01 PM 179 always on tim, vry convnint 5/6/017 1:57 PM 180 I would us it mor if it ran vnings and wknds, and had a rvrs dirction loop as wll. 5/6/017 1:56 PM 181 I am so vry happy with th bus srvics, and th drivrs ar wondrful. 5/6/017 1:49 PM 18 It would b wondrful if thr was a bus that wnt to Shadlands. Many mdical offics ar locatd thr and if a prson cannot driv thr, it would b a vry hlpful addition. 183 I would lik Dial a Bus to accpt phon calls btwn 5 and 530. I would lik Dial a Bus to provid srvic latr at night at last within th community. I would lik drivrs to b givn continuous customr srvic training. I would lik th mandring up and down strts on th Blu lin to b liminatd. Prhaps a Dial a Bus lik srvic could hlp prvnt much infficint us of tim. Thn mayb buss could run vry minuts. I would lik shopping cntr buss to arriv at Safway so that I do not hav to wait 30 minuts to lav for Bart and thn at last an additional 10 minuts wait at Bart whil I wait to travl outsid th paramtrs of our srvic. I would lik th Dial a Bus phon srvic valuatd. ivrs should not b driving and answring th phon at th sam tim. I would lik shuttls to go th largr John Muir mdical ara nar John Muir hospital. I cam to Rossmoor for th transportation bcaus I do not driv. Th bus systm has bn such a sourc of angst for m. Th systm is only good for thos who ar not dpndnt on it. I am not abl to pay for Ubr on a rgular basis. On mor thing. Mor popl would us th buss if thy undrstood how it works, how grat it is for Bart and Walnut Crk (r parking), and if th schduling was improvd. 184 I bliv that th bus srvic in Rossmoor is undrutilizd bcaus of th dlivry systm. It is a wast of mony to hav th buss driv around and around Rossmoor with vry fw rsidnts using th srvic compard to th numbr of rsidnts who liv hr. Th dial-a-bus srvic hours ar too limitd. Th buss in opration ar too big for most rsidnts wanting a rid. Suggst smallr vhicls and on-call rid srvic, similar to calling an ubr for rsidnts without spcial transportation nds. Rplac currnt buss for van siz vhicls for rsidnts with disabilitis nding spcial assistanc - mak this srvic on-call as wll with drivrs traind to assist rsidnts on and off th van, if ndd. 185 Ridiculous to s all th diffrnt buss lin up at th shopping cntr at th sam tim whn thr could b "shuttl bus srvic" btwn th shopping cntr and Gatway vry minuts. 5/5/017 3:09 PM 5/5/017 :5 PM 5/5/017 9:35 AM 5/4/017 9:19 PM 186 All (!) buss should mak full stops at STOP signs and oby spd limits. 5/4/017 6:0 PM 187 Qust 5 hard to answr. I can walk on th lvl but not on a stp hill which rquirs m to us PT. PT is grat but I think thr is room for som improvmnt in th ruls. Currnt ruls allow only 1 rt rid pr day. So if a ridr nds to go to Gatway and Safway thy hav to go on two diffrnt days. Allowing thm to tak a fixd rout bus btwn Gatway and Safway and do it in on day sms to b mor fficint 188 I would lik to s mor frqunt srvic to BART and srvic latr in th day. It stops too arly for an vning in th city. 5/4/017 1:08 PM 5/3/017 4:33 PM 189 Trish McClur is a kpr. Vry Hlpful! 5//017 10:10 AM 190 nd mor srvic aftr 5 pm. GRF must considr nds of changing dmographic hr. Youngr rsidnts ar mor activ in th vning than th oldr rsidnts and thus nd vning bus srvic. 191 Eliminating th Purpl lin has mad th bus srvic much lss convnint. Rossmoor should xplor futur lctric and/or slf-driving shuttls for within Rossmoor. 5/1/017 10:3 PM 5/1/017 5:46 PM 19 I would lik th bus to rturn to Rossmoor latr in th vning on th wknds 5/0/017 8:46 AM 193 I would lik to s som coordination btwn CCC and Rossmoor buss. Too oftn I hav missd th 6:55PM CCC bus and th Rossmoor bus laving Bart for Rossmoor. It would b grat if thy could coordinat so th wait in btwn was not an hour. So I now tak Lyft if I miss th 5:55PMPM or 6:55 bus 5/0/017 7:5 AM 0 / 7

76 Rossmoor Bus Survy 194 Th Grn Lin schdul should b changd so that it is mor usful. Th Grn Lin runs at almost th sam tim btwn Bart and Rossmoor as th #1 CC bus. Sinc both run only onc an hour, that mans if you miss thm you hav to wait anothr hour at th BART station to gt hom. That has happnd to m a coupl of tims. Th CC bus runs approx on th hour. If th Grn Lin ran on th half hour it would b hlpful. 195 On of th rasons I movd to Rossmoor was th availability of this srvic to rsidnts. Evry rsidnt such us this srvic in ordr to b comfortabl with it bfor thy hav to giv up driving. 196 Srvic to/from WC BART should b mor frqunt, dirct, and b availabl into vning hours. Parking at both local BART stations is unavailabl in morning hours, and thr is currntly no Rossmoor bus srvic rturning in th vning. 197 Latr hours so that popl can go to vnts at th Evnt Ctr. Dial a bus srvic incrasd and rduc fixd rout. Th buss hav vry fw ridrs and hav vry long routs. I quit riding whn it took 40 minuts to go hom from th Fitnss Ctr to my hom on Rossmoor Pkwy. I could walk it in that amount of tim. I hav rsortd to bgging for rids from passrbys. 198 W don't us th bus oftn, but it is a rason w movd to Rossmoor. At th ags w ar now, it is prdictabl that somday w will not b abl to driv as wll or as oftn. W ar gratful for th srvic that w will us mor in th futur. 199 W ar activ sniors and don't want to sit around waiting and waiting and waiting mor. Th Rossmoor bus and th County Connction at BART should dpart at diffrnt tims 00 why don't you compar th srvic with intrnal bus srvic in Lisur World Maryland (anothr Rossmoor)? It is vry succssful and popular. 01 schduling from BART to Rossmoor should b staggrd, not th sam as, th County Connct #1 bus. Now, if you miss on by 3 minuts you hav to wait an hour or mor for th nxt bus 0 I don't undrstand why vry bus lin gos to all th sam placs -- can't w cntraliz around gatway as a transfr cntr to cut down on traffic, cost and narly mpty buss? It sms this would spcially mak sns for th Dl Vall clubhous and th shopping cntr. 03 Th buss ar a convnint way of travling spcially for popl who can no longr driv a car. W can travl anywhr without th hassl of driving or parking a car. Making connctions to Bart or th County Connction buss is a plus. Tak th bus and lav th driving to thm. 5/19/017 9:46 AM 5/18/017 7:9 PM 5/18/017 11:35 AM 5/18/017 11:31 AM 5/17/017 6:46 PM 5/17/017 4:8 PM 5/14/017 6:36 PM 5/1/017 4:8 PM 5/1/017 10:47 AM 5/1/017 8:07 AM 04 Th millions spnt on this bus systm could b rducd and provid a much bttr srvic via Ubr-lik systm. 5/11/017 9:19 PM 05 W nd to valuat th cost of th bus systm with vouchrs for Ubr or Lyft. 5/11/017 1:09 PM 06 I'm an arly rtir without mobility issus. I could driv my car vrywhr, but I lik how using th Rossmoor bus savs gas and war on my car. It's spcially convnint for gtting to spots within Rossmoor and BART. 5/11/017 11:6 AM 07 mor downtown tims for th wknd 5/11/017 8:1 AM 08 I typically us Dial A Bus to gt to Bart whn I am going to airport for travl. That is usually arlir in th morning and I lik that I do not gav to chang buss thn 5/10/017 7:03 PM 1 / 7

77 Rossmoor Bus Survy Q9 Do you or somon in your houshold own a vhicl? Answrd: 66 Skippd: 15 No 5.94% (69) Ys 74.06% (197) Answr Choics Ys No Rsponss 74.06% % 69 Total 66 / 7

78 Rossmoor Bus Survy Q10 Ar you abl to driv? Answrd: 69 Skippd: 1 No 9.74% (80) Ys 70.6% (189) Answr Choics Ys No Rsponss 70.6% % 80 Total 69 3 / 7

79 Rossmoor Bus Survy Q11 Do you us th intrnt? Answrd: 69 Skippd: 1 No 17.47% (47) Ys 8.53% () Answr Choics Ys No Rsponss 8.53% 17.47% 47 Total 69 4 / 7

80 Rossmoor Bus Survy Q1 Do you own a cll phon or smartphon? Answrd: 68 Skippd: 13 I do not own a cll phon or smart phon 9.70% (6) I own a cll phon 35.8% (96) I own a smart phon 54.48% (146) Answr Choics I own a smart phon I own a cll phon I do not own a cll phon or smart phon Rsponss 54.48% % % 6 Total 68 5 / 7

81 Rossmoor Bus Survy Q13 Which mutual do you liv in? Answrd: 58 Skippd: Othr (plas spcify) Answr Choics Rsponss 3.6% % 70.48% % % % 0.39% % % % % % % % % % % 5 Othr (plas spcify) 7.75% 0 6 / 7

82 Rossmoor Bus Survy Total 58 # Othr (plas spcify) Dat 1 Watrford N. 6/5/017 10:47 AM Watrbird 6//017 10:36 AM //017 10:10 AM 4 co-op 6/1/017 9:37 PM 5 Rd bus 6/1/017 9:1 PM 6 3 6/1/017 4:10 PM 7 Th Watrford 143 6/1/017 4:00 PM /1/017 3:55 PM 9 1 6/1/017 11:3 AM 10 liv on Tic Crk #3-5 6/1/017 10:51 AM 11 Entry 9 (illgibl) 6/1/017 10:1 AM 1 Rockldg Lan 6/1/017 9:30 AM 13 No complaints and hop transportation stays th way it is today. 5/30/017 1:30 PM 14 Liv in Plasant Hill 5/30/017 1:3 PM /9/017 9:4 AM 16 ALSO, a good ida to hav dial a bus to nd latr in th vning du to vnts, concrts, tc which do somtims nd aftr say, 9pm... so rsidnts who do not driv hav a rid hom in th dark. I doubt I will vr us dail a bus but for th sak of othr rsidnts, I think it will b bnficial. THANK YOU. 5/8/017 4:9 PM 17 not a rsidnt 5/8/017 3:57 PM /6/017 4:3 PM 19 watrford 5/6/017 4:18 PM /6/017 3:35 PM 7 / 7

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84 WALNUT CREEK OAKLAND SAN FRANCISCO SAN JOSE ROSEVILLE SACRAMENTO INLAND EMPIRE LOS ANGELES ORANGE COUNTY SAN DIEGO DENVER SEATTLE SALT LAKE CITY WASHINGTON DC