Volume CHARGESTORM AB. Charging station model EVA Connected. User Manual Connected

Transcription

1 Volume 1 CHARGESTORM AB Charging station model EVA Connected User Manual EVA Connected

2 CHARGESTORM AB User manual EVA Connected Chargestorm AB 2017 Hospitalsgatan 3 SE Norrköping, Sverige Phone: Fax support@chargestorm.se Document number: Pd_UM_0005, version A.4 Article number:

3 Notice This manual is delivered as is and contain content that can change without prior notice. Chargestorm AB does not guarantee that everything is correct in the manual. Chargestorm AB is not responsible for faults or incidents or damages that can be traced to the usage of this manual. Copyright Chargestorm AB All rights restricted. copying, adaption, or translation of this manual is strictly forbidden without written approval by Chargestorm AB, except what is regulated by copyright laws. Version Version A... Mars 2017

4 T a b l e o f C o n t e n t Models and variants... 1 Content... 2 More information... 2 Identify parts on EVA... 3 Usage of EVA... 4 Connect the vehicle... 4 Open access... 4 RFID access... 4 Status symbols... 5 Chargestorm warranty statement... 7 Support for EVA Connected... 9 Service Repairing EVA outside warranty period Transportation preparation Problem solving Current problem Fuse or ground fault problem Charging problem Internet access problem... 12

5 Chapter 1 EVA CONNECTED - introduction EVA CONNECTED, a flexible charging station for electrical vehicles. C ongratulation! Your EVA is setting a new standard for charging stations. EVA has a modern design, is easy to use and support many useful functions related to charging of electrical vehicles. Models and variants The charging station EVA comes in many variants (different charging power and number of outlet for example). For a complete list of models check out the EVA data sheet. Common for EVA Connected models is the support to connect to a back-end system/web portal. User Manual 1

6 LADDSTATION EVA Content The EVA charging station is delivered with: 1. The charging station, EVA 2. User manual and installation manual 3. 2 pcs key to open EVA box 4. Cable gland and cover for incoming power supply and network 5. Holder for charging gun (in case EVA is equipped with fixed cable) More information 1. EVA Installation manual shows how to mount the charging station, connect supply cable and how to connect charging station to internet (Pd_IM_0011). 2. EVA Data sheet, downloaded from our web site: User Manual 2

7 LADDSTATION EVA Identify parts on EVA Figure 1 EVA parts 1) Front panel. The front panel be put down when unlocked. 2) Display with charging status symbols. Status symbols visualize current charging state of the charging station. The status indication shows status per outlet. Also, an RFID-symbol is part of the display. 3) Back cover 4) Technical box. In the box is charging control electronics mounted. To enter the box must the lock on the top be opened with the key 5) Electrical Vehicle connector. Connector type depends on model. Type connector is either an outlet or a fixed cable with a charging gun in the end. User Manual 3

8 LADDSTATION EVA Chapter 2 Usage of EVA EVA CONNECTED, a charging station easy to use. T o charge your electrical vehicle from EVA is fun and simple. The charging station can operate in two different authentication modes. The first mode is open access, charging starts immediately when the vehicle is connected to the charging station. The second mode, RFID access, will not start charging until an RFID access card has been used for authentication. Connect the vehicle To start charging connect an electrical vehicle cable to the outlet on EVA, see position 5 in Figure 1. Note that the cover must be opened. Charging will start when the blue battery symbol is activated. In case EVA is equipped with a fixed charging cable shall the charging gun be connected to the vehicle to start charging. Open access In open access mode is charging starting when cable is connected between vehicle and charging station. The battery symbol will be pulsing in blue when charging is ongoing. See chapter Status indicators for explanation of symbols. RFID access In RFID-mode must the driver use an RFID access card/tag before charging can take place: 1. The driver attaches the cable to EVA (before RFID authentication takes place). 2. The charging station blinks twice in green to indicate that cable is detected. 3. The driver holds the RFID access card in front of the RFID symbol on charging station. 4. EVA blinks in yellow while the validness of the RFID tag is controlled (max 40 sec.). Has the tag been used earlier on the charging station will the validation duration be less than 1 second. 5. Based on validation result: a. RFID-symbol blinks green when RFID tag is approved. Charging starts. b. RFID-symbol blinks red when RFID tag is not approved. Charging will not start. 6. On successful RFID identification will charging start and the blue battery symbol is activated until cable is unplugged. User Manual 4

9 7. END Note There are many different RFID-tags. If your tags are not coming from Chargestorm contact us and we will check if your tags are compatible with EVA. ISO1443A/Mifare is the supported RFID-standard. Status symbols Figure 2 EVAs status sysmbols The following table explains the status symbols. Symbol Symbol color Mode (RFID / Open) Open Explanation RFID-symbol not active Green RFID Waiting for RFID-tag blinking Yellow RFID EVA authentication in progress. Wait! Blinking Green RFID RFID-tag approved. Charging will now start. Blinking Red RFID RFID-tag access denied (User not authorized for charging). User Manual 5

10 Green RFID/Open EVA available and ready for charging. Solid Blue RFID/ Open Car connected but not charging. U (Could be fully charged) Blinking Blue RFID/ Open Charging in progress Solid Red RFID/ Open Alarm active. Most often has a fuse tripped. Charging station need service. Blinking Red RFID/ Open Outlet has a temporarily fault. The fault could be one of the following: Time limit for authentication reached. PP-signal cannot be read from cable (Only applicable for type 2 outlet) Outlet motor could not lock cable. Vehicle requested ventilation, MODE D - EVA is deactivated, implying no symbol active. The charging station has been configured to be inactive or in progress of a restart. Could be used to prohibit usage during planned maintenance. Blinking Blue - The charging station has connected to back end/portal. Only showed during boot up. The blinking will take place for 5 seconds. Blinking Red RFID/Open The charging station has failed to connect to the portal during start up. Only showed during boot up. The blinking will take place for 5 seconds. Note If no power is available to the charging station are no symbols active. Request service. User Manual 6

11 Chapter 3 Chargestorm warranty statement Warranty conditions for EVA. 1. Chargestorm warrants to you, the end-user customer, that the product EVA, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for one year. If Chargestorm receives notice of such defects during the warranty period, Chargestorm will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. 2. Chargestorm warrants to you that Chargestorm software will not fail to execute its programming instructions after the date of purchase, for the period specified in 1, due to defects in material and workmanship when properly installed and used. If Chargestorm receives notice of such defects during the warranty period, Chargestorm will replace software which does not execute its programming instructions due to such defects. 3. Chargestorm does not warrant that the operation of Chargestorm products will be uninterrupted or error free. If Chargestorm is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. 4. Chargestorm warranty is valid in any country or locality where Chargestorm has a support presence for this product and where Chargestorm has marketed this product. The level of warranty service you receive may vary according to local standards. Chargestorm will not alter form, fit or function of the product to make it operate in a country for which it was never intended to function for legal or regulatory reasons. 5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by Chargestorm, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. 6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND CHARGESTORM SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives User Manual 7

12 you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province. 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL CHARGESTORM OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. User Manual 8

13 Chapter 4 Support for EVA Connected EVA from a support view. C hargestorm offers our customers several channels for support of EVA. If you have questions or problem, here follows our support channels: 1. Search for information in this User Manual. 2. Visit Chargestorm s web site: to Chargestorm s support address: support@chargestorm.se 4. Call Chargestorm s support (for phone number see web site). User Manual 9

14 Chapter 5 Service EVA CONNECTED service condition. T o obtain service, contact your nearest Chargestorm reseller, alternatively call Chargestorm s service number. The service technician will assist you in finding if your product is qualified for guarantee repair based on the day of purchase. The service technician will thereafter explain the following steps. The product must in some cases be returned to Chargestorm s support center in Sweden. Guarantee repair can include cost of freight, custom, taxes and other cost in order to get the product to the service center. Repairing EVA outside warranty period If your product is not qualified for guarantee repair, contact Chargestorm s support. The Support contact will inform about the repair process. Transportation preparation 1. Important. It must be an accredited electrician that dismount EVA from the power grid.. 2. When you send EVA to Chargestorm, please use the original package in order to avoid transportation damages. 3. Delivery address is found on our home page: User Manual 10

15 Chapter 6 Problem solving FAQ EVA. T his chapter explains how to solve problems that can occur on your EVA. Current problem No status symbol active Check the electricity plant fuses. It could be a power outage. Check that supply power cable is correctly attached to EVA. This requires that the charging station is opened. Note Only accredited electrician is allowed to install and perform service of EVA Fuse or ground fault problem Status symbol is active EVA Connected must be opened with key by electrician and fuse/ground fault protector must be resetted. The fuse/ground fault protector is mounted on DIN-rail in the bottom of the box. Note Only accredited electrician is allowed to install and perform service of EVA Charging problem Charging is not starting when car is attached Check in back end system/web portal if charging station is configured for RFID use. If that is the case must a valid RFID-tag be used before charging starts. User manual 11

16 Check that the electrical vehicle is not already fully charged. Reboot charging station from back end/web portal. Or alternately power toogle EVA to eliminate any possible software problems. Internet access problem No charging information available in back end/web portal Check internet network status (WAN). o Is 3G network working? o Is Ethernet ok? o Is the Wifi network running (WLAN)? Check from web portal if other charging stations in the same location area are on line. If that is the case double check Ethernet wiring Ethernet or antennas. Check that OCPP chargeboxid is correctly spelled. Try to switch off and on power on the failing charging station. This could be done internally in EVA or from the distribution board. Check WAN configuration settings from the local web interface. The unit must be opened to connect to the mini USB port from which the local web interface is accessible. Note Only accredited electrician is allowed to install and perform service of EVA User manual 12