SGCC Peer Connect: Consumer Resistance to Smart Grid Roll-out. August 29, 2012

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1 SGCC Peer Connect: Consumer Resistance to Smart Grid Roll-out August 29, 2012

2 Today s Presenters Marcus Beal Sr. Project Manager Pepco Holdings Inc. Charley Plowman Manager Distribution Services OGE Electric Services

3 Housekeeping You will receive a copy of the slides To the you used to register You will also receive a summary of the webinar You can ask questions as we go along Simply type into the question box, as we will explain or raise questions during the Q&A We will answer all the questions submitted If we are unable to get to all the questions, they will be included in the summary

Questions & Audio If this is what you see Click on the orange arrow to expand your dashboard. In order to ask questions over the phone, please log in with your Audio Pin.

4 Questions & Audio If this is what you see Click on the orange arrow to expand your dashboard. In order to ask questions over the phone, please log in with your Audio Pin. Click on the + sign to open up the questions box. Use the Questions box at any time to type questions. We will answer questions during a Q&A near the end of the call. Yes, you will receive the slides after the webinar.

5 Agenda 1. SGCC s Stop Smart Meters Response Campaign: SGCC s Mythbusting Materials 2. Utility Customer Experiences Pepco Holdings Inc. Oklahoma Gas & Electric 3. Takeaways & Questions SGCC s Response Campaign & Education Components moving forward Questions & Answer Session

6 million views Separating the Facts from the Fiction about Smart

6 Stop Smart Meters Response Started in 2011 as pressure from anti smart meter groups increased Jerry Day video has over 1.6 million views Separating the Facts from the Fiction about Smart Meters gaining traction Mythbusting fact sheet released to member groups and public

7 Stop Smart Meters Response

8 Speaker Name Background Marcus Beal Sr. Project Manager Business Transformation Pepco Holdings Inc. Community Outreach Ambassador for the Advanced Metering Infrastructure efforts in the District of Columbia and Maryland Systems Engineer responsible for numerous application, network, and server infrastructure projects Director of Research in the Distribution and Smart Grid areas ERPI BS in Computer and Information Sciences from the University of Delaware

9 Advanced Metering Infrastructure (AMI) Smart Grid Update Pepco Holdings, Inc 2012 August 29, 2012 Kenneth T. Farrell, P.E. AMI Program Manager Marcus Beal Business Transformation PMO

10 Pepco Holdings, Inc AMI Presentation Topics Project Description Phases of Deployment Key Technologies Project Status Key Capabilities Progress Report Pepco Holdings, Inc 2011

Who is PHI? PHI is a holding company formed as a result of a merger between Pepco and Conectiv in 2002. The combined company serves approximately 1.

11 Who is PHI? PHI is a holding company formed as a result of a merger between Pepco and Conectiv in The combined company serves approximately 1.9 million customers in Delaware, the District of Columbia, Maryland, and New Jersey. PHI utility subsidiaries include Atlantic City Electric (ACE), Delmarva Power, and Potomac Electric Power Company (Pepco) which deliver regulated electricity and natural gas service. Pepco Holdings, Inc 2011 Pepco Holdings, Inc

18% of KWH Office & Light Industrial Customers GWh 27,451 13,262 N/A 10,187 Mcf (000's) N/A N/A 20,700 N/A Service Area 640 Square

12 Who is PHI? Power Delivery Electric Electric Gas Electric Customers 788, , , ,000 90% Residential 10% Commercial Federal Gov - 18% of KWH Office & Light Industrial Customers GWh 27,451 13,262 N/A 10,187 Mcf (000's) N/A N/A 20,700 N/A Service Area 640 Square Miles 5,338 Square Miles 275 Square Miles 2,700 Square Miles District of Major portions of Northern Southern Columbia, major Delmarva Peninsula Delaware New Jersey portions of Prince George's and Montgomery Counties Pepco Holdings, Inc 2011 Pepco Holdings, Inc

13 Major Vendors Silver Spring Networks (SSN): Communication network (access points and relays), network interface card (NIC) that goes in the meters, head end system (UIQ), professional services General Electric and Landis+Gyr: Electric meters containing the SSN NIC Itron: Meter Data Management System (MDM) IBM: System integration services Scope Services: Meter exchange services Pepco Holdings, Inc 2011 Pepco Holdings, Inc

Pepco Holdings, Inc 2012 14 Key Technologies SYSTEM INTEGRATION FIELD DEPLOYMENT MDM Verizon Private Network NEM = Network Element

14 Pepco Holdings, Inc Key Technologies SYSTEM INTEGRATION FIELD DEPLOYMENT MDM Verizon Private Network NEM = Network Element Manager AMM = Advanced Metering Manager ODS = Outage Detection System Pepco Holdings, Inc 2011 ADAPTED FROM DIAGRAM FROM SILVER SPRING NETWORKS

15 Pepco Holdings, Inc Regulatory Activity December 17, Approval for the deployment of AMI in Pepco s District of Columbia jurisdiction was received from the District of Columbia Public Service Commission. September 2, Approval for the deployment of AMI in Pepco s Maryland jurisdiction was received from the Maryland Public Service Commission, subject to approval of a Customer Education Plan and an amended Business Case. February 18, 2011 Approval of the amended Business Case and Customer Education Plan was received from the Maryland Public Service Commission. May 22, 2012 The Maryland Public Service Commission held a public hearing on the issue of Opt Out. May 28, 2012 The Maryland Public Service Commission issued a temporary order allowing customers to opt out of receiving a smart meter. A final order is pending. Pepco Holdings, Inc 2011

16 Pepco Holdings, Inc Project Description Specific AMI Work Packages include: Automated Deployment System Integration: Includes the integration of Pepco s existing systems with the meter installation contractor s (Scope Services) work order management system and the mesh network provider s (SSN) UtilityIQ TM (UIQ) head end system to support the procurement, receipt, installation and provisioning of communication network equipment and AMI endpoints. This project enables the Field Deployment Project. Field Deployment of AMI Components: Includes the design and physical installation of SSN Radio Frequency (RF) mesh communication network and the exchange of all existing electric meters with new smart electric meters. Customer Benefits System Integration: Includes four work streams Meter-to-Bill, Web Presentment, AMI Portal and Off-Cycle Billing, and Outage Detection with Customer Notification. This includes implementation of the Meter Data Management System (MDM) for use in creating and validating billing determinants that enable Dynamic Pricing rate designs such as Critical Peak Rebate. This also includes integration of the Meter Data Management System with Pepco s Customer Billing System. Customer Education: Includes direct mailing, door hangers, web site information, and community meetings notifying customers of pending meter exchange and explaining the deployment process. Community meetings, direct mailings, and communication campaigns are being used to educate customers on the benefits including web site presentment through My Account and on dynamic pricing programs. Pepco Holdings, Inc 2011

17 Phases of Field Deployment Meter Installation Planning Procurement Staging System integration Customer notification Order creation Scheduling Inventory management Meter exchange Area meter saturation Hard to access installations Communication Installation Planning Procurement Staging System integration Order creation Scheduling Inventory management Initial installation Network optimization Meter room remediation Account activation & benefit realization Pepco Holdings, Inc 2011 Pepco Holdings, Inc

18 Pepco Holdings, Inc Stats Opt Out Requests Pepco MD DPL MD 54 Complaints Pepco DC 80 Billing 43 Customer Refusal - 15 Field 18 Outage - 4 Pepco MD 250 Billing 10 Customer Refusal 226 Field 12 Outage - 2 Claims Pepco DC 113 Pepco MD 153 Pepco Holdings, Inc 2011

Pepco Holdings, Inc 2012 19 Progress Report Radios Maryland 118 Access Points Installed 272 Repeaters

19 Pepco Holdings, Inc Progress Report Radios Maryland 118 Access Points Installed 272 Repeaters Installed District of Columbia 65 Access Points Installed 69 Repeaters Installed Pepco Holdings, Inc 2011

Pepco Holdings, Inc 2012 20 Progress Report Meters Maryland 301,680 Meters

20 Pepco Holdings, Inc Progress Report Meters Maryland 301,680 Meters Installed ~55% District of Columbia 264,035 Meters Installed ~98% Pepco Holdings, Inc 2011

21 Speaker Name Background Charley Plowman Manager Distribution Services OGE Electric Services 29 years of experience in the electric utility industry with 23 years of management experience Responsible for the deployment of Smart Meters and associated AMI network for OGE s 30,000 square mile service territory Previous experience includes Management of Revenue Cycle Operations including Billing, Customer Service and Meter Reading and Field Accounting Operations

22 Charley Plowman Manager Distribution Services Oklahoma Gas and Electric

23 Takeaways & Questions

24 Thank you! You will receive a copy of the slides to the address you used to register. Marcus Beal Sr. Project Manager Pepco Holdings Inc. marcus.beal@pepcoholdings.com Charley Plowman Manager Distribution Services OGE Electric Services PlowmaCF@oge.com Download the slides: SGCC-Peer-Connect-Presentation.pdf View SGCC s Separating the Facts from the Fiction about Smart Meters Mythbusting Video: View SGCC s Myths vs. Facts: The Truth about Smart Meters Fact Sheet:

Pepco Holdings, Inc. Blueprint for the Future and the Mid-Atlantic Regulatory. Steve Sunderhauf PHI Regulatory Group June 11, 2009

Pepco Holdings, Inc. Blueprint for the Future and the Mid-Atlantic Regulatory Landscape Steve Sunderhauf PHI Regulatory Group June 11, 2009 Who We Are Pepco Holdings, Inc. ( PHI ) is a public utility holding