New Pacesetter in the Aftermarket

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1 Page 1/5 July 7, 2016 New Pacesetter in the Aftermarket As of January , ZF Services and TRW Aftermarket will act as one joint organization New number two in the global automotive aftermarket Fast integration process increases customer value is combining its two aftermarket organizations ZF Services and TRW Aftermarket. This makes ZF number two in the global automotive aftermarket. Thanks to an accelerated integration process, the reorganized services and product brand portfolio will be already presented at the Automechanika in September. This will give ZF s business partners an early preview of the benefits of TRW integration. The new ZF aftermarket organization will be effective as of January 1, ZF acquired TRW Automotive on May 15, 2015 and integrated the company into the organizational structure as the Active & Passive Safety Technology Division. The respective aftermarket activities still sit within this division. From January 1, 2017 there will be one single aftermarket business at ZF. The TRW name will be retained as a product brand and enhance the existing brand portfolio alongside Sachs, Lemförder, Boge, and Openmatics. The new organization creates the second largest aftermarket organization in the automotive supplier segment with approximately 8,000 employees worldwide and a sales volume of around 3 billion. Helmut Ernst, who currently manages the ZF Services Business Unit, will head up the new organization. He is also leading the One ZF Aftermarket integration process together with the head of TRW Aftermarket, Neil Fryer. The new organizational structure and the management team have already been defined as part of this process. The Independent Automotive Aftermarket (IAM) will be the focus business model since it supplies the independent aftermarket with

2 Page 2/5 July 7, 2016 OEM quality spare parts under the product brands Sachs, Lemförder, TRW and Boge. The brand strategy will be introduced to customers for the first time at the industry s most important trade show worldwide, Automechanika, which will be held in mid- September in Frankfurt. Further areas of the organization, which will be structured by Business Models, are for example Service and OES business. ZF Sets The Pace in a Networked Aftermarket Relevant concepts for the global after sales market of the future will be developed in the area of service. The car is, above all, a technological product with many mechanical components that must be maintained and repaired. Yet the digital world has now also found its way into the workshop. Intelligently networked diagnostics systems, components or tools allow for and even require completely new maintenance and repair procedures. The car can communicate and the ZF aftermarket organization will use innovative solutions to ensure that it is understood. To this end, ZF will use the digital system concept Openmatics which it put on the market initially as a manufacturer-independent telematics solution. Due to its open system architecture, Openmatics can share data with all relevant vehicle systems; it is therefore the perfect basis for an online diagnostics system. Quickly Demonstrating Customer Value Worldwide Digital networking and e-mobility will also change the aftermarket. ZF's success is not only built on the company's capability to advance technologically, but also to be able to provide the right aftermarket solutions, explains Helmut Ernst, appointed head of the new aftermarket organization. We supply our customers not only with individual components, but also complete solutions. The 120 company locations and additional 650 certified service partners play an important role in this process because they offer ZF expertise and service wherever customers expect it. They are familiar with the local market demands and are able to best adapt ZF s services and product portfolio to local customer needs.

3 Page 3/5 July 7, 2016 Even during the integration process, customized sales solutions were already being implemented when the market demanded it. The established ZF Services organization is already selling TRW brake pads in Mexico as well as TRW steering gears in North America. A uniform market approach was launched in Indonesia. Customer service is constantly being optimized. A total of 1 million is currently being invested in a logistics center in Brazil so that mutual customers in the country can be supplied faster and more efficiently. In Germany, a joint training program is being developed for workshops that can be easily adapted by other markets. With the newly consolidated organization, we will become the second largest supplier in the automotive aftermarket. We plan to further expand our position by continually increasing sales in the growth markets of Asia and North America as well as adding to our service portfolio. We are already number one in customer service, emphasizes Neil Fryer, future Chief Commercial Office of the joint ZF aftermarket organization. ZF in The Aftermarket ZF is a global leader in driveline and chassis technology as well as active and passive safety technology. That is why the After Sales Business Unit offers service solutions not only for automotive customers, but also for off-highway, rail, industry, marine, and wind energy applications. Its product portfolio covers transmissions and transmission parts, axles, steering systems and differentials, chassis and steering components, shock absorbers, driveline components and rubber-to-metal components. On top of that, there are now the TRW products, which include disk brake systems, drum brakes and actuation systems as well as steering. With roughly 8,000 employees, 120 company locations and 650 service partners worldwide, the consolidated aftermarket organization will ensure rapid availability and maximum service quality. The customer base includes not only wholesalers, but also vehicle manufacturers, forwarding companies, public transport

4 Page 4/5 July 7, 2016 authorities, machine manufacturers, wind farm operators, shipping companies, and finally, drivers themselves. The ZF aftermarket organization will be officially open for business on January 1, The name TRW will be retained as a product brand and enhance the existing brand portfolio, which includes Sachs, Lemförder, Boge and Openmatics. Employees ZF Services 4,200 TRW Aftermarket 3,800 Sales (as of 2015) ZF Services TRW Aftermarket billion billion Locations ZF Services TRW Aftermarket 77 locations thereof 75 logistics centers 650 service partners 41 locations thereof 15 logistics centers 22 technical centers

5 Page 5/5 July 7, 2016 Press Contact: Fabiola Wagner, Head of ZF Services Communications Tel , Fax: , Jeannine Rapp, ZF Services Communications, Tel , Fax: , ZF is a global leader in driveline and chassis technology as well as active and passive safety technology. The company acquired TRW Automotive on May 15, 2015, and integrated it within the organizational structure as the Active & Passive Safety Technology Division. The combined company has a global workforce of around 138,300 at about 230 locations in some 40 countries and reported sales of 29.2 billion in ZF annually invests approximately 5 percent of its sales in Research & Development ( 1.4 billion in 2015) ensuring continued success through the design and engineering of innovative technologies. ZF is one of the largest automotive suppliers worldwide. ZF Services and TRW Aftermarket consistently continue ZF's systems competence in the aftermarket. With integrated solutions and the entire product portfolio, the aftermarket organizations guarantee the performance and efficiency of vehicles throughout their life cycle. Its combination of established product brands, digital innovations, customized products and services, and a worldwide service network has made ZF a sought-after partner and number two in the global aftermarket. For further press information and photos please visit: