Solution / Instructions

Transcription

1 Error Tranax & Hyosung Error Code List Error Description Unable to load a cassette Low Cash xx15 Axxx1 Axxx2 Axxx3 Axxx4 Axxx5 Axxx8 Reject Bin is Full Vault Door is Open Receipt Paper Jam Receipt printer feed lever open Receipt paper is empty Thermal printer is overheated Cash Dispenser detects bills prior Receipt to printer feed lever open - during operation Thermal printer is overheated - during Receipt Paper Jam Receipt paper is empty Receipt paper is jamming during loading Receipt paper cutter Solution / Instructions Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser Replenish the cash - if using less than 75 bills, disable "Low Cash Warning" in the Transaction Setup menu. Empty reject bin - if bin is empty, do a Cassette Total - If that doesn't help then check AP, BIOS and CDU ROM Check vault door switch (located upper left corner) - check that black and white, 2 -wire connector is properly Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the Close the feed lever on the printer. Replenish the paper roll Contact manufacturer Remove any jammed bills from the dispenser. Close the feed lever on the printer. If problem is consistent than print head assembly may be defective. Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the Replenish the paper roll Remove any jammed paper and then reload. If consistent, printer will require repair / replacement

2 Printer ADNxx connection C001x C002x C0030 C0031 CDU sensor is tripped CDU sensor is tripped CDU motor failure CDU Gate solenoid C0032 Outlet solenoid C0033 C0034 C0035 C0036 C0039 C003B C0040 C0041 CDU Encoder Double Note detect module failure Double Note detect module failure (2) Detected notes in path before initializing Gate sensor open during initializing Notes detected during installation Cassette removed during dispense Tried to dispense notes more than 5 times C0042 Note jam C0043 More than 10 notes rejected during one transaction Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re- Most typically a COO11, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually Check dispenser for jammed bills and restart the machine Check cable to motor - check CS8 sensor *& encoder wheel - CDU will require repair / replacement. Usually caused by loss of battery power to the CDU mainboard. Check for notes in the Cash Dispenser. Check for notes in the Cash Dispenser. If nothing is found and problem persists, repair is necessary. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual Check for notes in the Cash Dispenser. Verify the quality of the cash. Straighten and shuffle cash in the cassette.

3 More than 5 Verify the quality of the cash. C0044 notes rejected Straighten and shuffle cash in the consecutively cassette. CDU C0046 Hardware Failure Check the notes in the cassette, feed C0047 Feed occurred where the cash leaves the cassette. Verify that the cassette C0048 Incorrect bill count C004A Jammed notes C004B C004C C004D C004E C004F C0050 C0051 C0052 C0053 C0055 C0056 Long note detected 3 times consecutively Miscount of notes between sensors Cash cassette not properly set Verify cash count under settlement Check for notes in the Cash Dispenser. Verify the quality of the cash. Straighten and shuffle cash in the cassette. Verify operation of exit gate. Check the number of dispensed notes. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check Miscount of Test CDU using diagnostics, verify notes between amount of dispensed notes versus sensors requested notes. Miscount of Test CDU using diagnostics, verify notes between amount of dispensed notes versus sensors requested notes. Power failure during dispense Over 150 notes requested Detected notes in path after dispense CDU double detect module failure. Detected long notes at outlet sensor Exit gate sensor failure C006x Sensor failure Remove any notes from path, verify amount of dispensed notes. Possibly due to too many rejects, may require repair if consistent Remove any notes from path, verify amount of dispensed notes. Check quality of cash, verify that denomination matches actual loaded cash. Check sensors for debris. Contact manufacturer.

4 C007x Sensor failure Check sensors for debris. Contact manufacturer. C0082 Shutter failure C0083 Stacker sensor failure C0084 CDNxx D0001 D0002 Shutter close CDU connection failure Modem initializing Reversal transaction failed. D0012 Invalid Transaction D0013 Invalid Amount D0014 D0020 D0024 D0039 Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re- This is reported from the host, check that programming is correct for this processor. Not likely a defective Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Invalid Card Number Surcharge screen should have been displayed Exceeds issuer withdrawal limit No credit account D0051 Insufficient funds D0052 D0053 No checking account No savings account D0054 Expired Card

5 - If D0055 Invalid PIN processing through Core data verify that Dual-Master key is enabled Transaction D0057 not permitted - card Transaction D0058 not permitted - Terminal Exceeded D0061 withdrawal limit Number of D0075 PIN tries exceeded D0078 No Account D0080 Invalid Date D0083 D0086 Cannot verify PIN Cannot verify PIN D0091 Bank unavailable D0092 System unavailable D0093 D0094 D0095 D0096 D0097 D0098 Transaction serial number mismatch Record format mismatch Routing ID mismatch Terminal ID mismatch Verify Routing ID number - Contact host processor Verify Terminal ID number - Contact host processor Response type mismatch (reversal) Response type mismatch (day-close)

6 D0099 D009A D009B Response type mismatch (Configuration )Response type mismatch (Withdrawal, Balance STX omitted D009C ETX omitted D009D D009E D009F D00A0 D00A1 D00A2 D00A3 D00A4 D00A5 D00A6 D00A7 D00A8 D00A9 FS omitted response code) FS omitted retrieval reference number) FS omitted system trace audit number) FS omitted account balance) FS omitted available balance) FS omitted available balance) FS omitted authorization response text) ETX is in wrong place FS omitted total cash dispense amount FS omitted in day total non cash dispense amount FS omitted in day surcharge amount FS omitted in day surcharge amount ETX omitted in (from configuration message)

7 D0300 Modem is not responding D1000 No Connection D1100 ENQ not received from host D1200 Transmission Verify modem function. Verify modem function. Verify modem function. Verify host phone number - See D170x NAK sent 3 D1300 times to host Modem Verify host phone number - verify connection D1500 modem speed - See D170x. If time out - host consistent, it can be a defective modem not Modem Phone line connected to ATM will not cannot D170x support Data-communication. In line support filter may fix this. Excessive EMI connection Verify that incoming phone line is D1800 No dial tone plugged into "Line" rather than "Phone" on mainboard. Phone line is in use or Verify host phone number - See D170x D1900 No answer D2000 D2100 D2200 E000x F0001 F0002 F0003 F0004 Phone line Busy Modem initializing EOT not received from host RMS port failure, response time out modem Current Number of Bills is 0 No Surcharge Owner set Verify host phone number - call line with handset and check for busy signal - See D170x Check modem Verify RMS settings (Host - See D170x Load notes into the cash cassette - use Add Cassette function in Settlement Set Surcharge owner - (Customer Set Surcharge amount - (Customer No Surcharge Amount No refresh Set refresh timer - (Customer timer set when advertisement is enabled

8 F0005 F0006 F0007 F0008 F0009 F000A F000B F000C F000D F000E F000F F0010 F0011 No Advertisement text when advertisement Dispense limit set (must be less than 25 notes) Denomination Set Fast Cash Set (cannot exceed dispense limit) Master Key index is invalid Master Key is empty Host Telephone Number is not set Error Retry timer is not set RMS Password is not set when Set Advertisement text - (Customer Set Dispense limit - (Transaction Valid Denominations are $10, $20, $50, $100 - (Transaction Check fast cash settings (Transaction Check Master Key index - verify checksum (Host Check Master Key checksum - reinject key (Host Set Host Telephone Number - (Host Set Error retry timer (Host Set RMS Password - (Host RMS isphone Set RMS Phone number - (Host number is not set when RMS send is Set Terminal ID number - (Host Terminal ID is not set Routing ID is not set Master Key Serial number is not set F0013/14 NVRAM Failure F0019 T1001 C00C7 Master password set to default Database Access - journal corrupt MB21T cash tray Set Routing ID number - (Host Set Master Key serial number - (Host Fatal, defective memory chip. Replace Mainboard Change master password before attempting to connect to the Host. Clear Journal - Format F: Drive CS12 dark during dispense or initializing - inspect cash tray for debris or blocked note. Wipe down cash tray

9 C00C8 C00C9 C00D0 C00D1 D2500 D2510 D2511 D2512 D2513 D2514 D2515 D3200 MB21T cash tray MB21T cash tray MB21T CDU & cash tray MB21T Cash tray Cannot connect to Host Time out while sending Communicatio n while sending Socket while sending Time out while receiving Communicatio n while receiving Socket while receiving No response from Host / Dialing time out to Host CS14 dark during dispense or initializing - inspect cash tray for debris or blocked note. Wipe down cash tray CS12 & CS14 dark during dispense or initializing - inspect cash tray for debris or blocked note. Wipe down cash tray CS13 & 12 detect jam during dispense - checked for jammed note at CDU exit gate, Check cash tray for blocked or CS14 & 12 detect jam during dispense - Remove block/jam from cash tray Check Host phone number - check programming - contact host.