2017 OCCUPATIONAL ANALYSIS. Nova Scotia Motor Vehicle Insurance Appraisers PRE-DRAFT

Transcription

1 2017 OCCUPATIONAL ANALYSIS Nova Scotia Motor Vehicle Insurance Appraisers PRE-DRAFT

2 ACKNOWLEDGEMENTS Industry Advisory Steering Committee Dennis Burke - President of AIAA of NS, Regional Manager of Canavans Insurance Appraisals Dan MacNamara- Unit Manager for Intact Insurance Claims Brandon Roy- Product Specialist of Axalta Coating Systems Larry James- Owner / Operator of FixAuto New Glasgow Industry Advisory Steering Committee Partners Shannon Trites - Executive Director - Automotive Sector Council of Nova Scotia

3 TABLE OF CONTENTS BLOCK A COMMON OCCUPATIONAL SKILLS Task 1 Performs safety-related functions?? Task 2 Uses and maintains tools and equipment.?? Task 3 Organizes work & uses documentation?? Task 4 Knowledge of corrosion protection, noise vibration?? and harshness material BLOCK B FRAME AND STRUCTURAL COMPONENTS Task 5 Knowledge of repair and replacement of structural?? components Task 6 Knowledge of replacing structural glass?? BLOCK C NON-STRUCTURAL OUTER BODY PANELS AND RELATED COMPONENTS Task 7 Knowledge of repairing and replacing panel?? components Task 8 Knowledge of replacing non-structural glass?? BLOCK D MECHANICAL AND ELECTRICAL COMPONENTS Task 9 Knowledge repairing and replacing mechanical components?? Task 10 Knowledge of repairing and replacing electrical?? components BLOCK E RESTRAINT SYSTEM AND INTERIOR COMPONENTS Task 11 Knowledge interior components.?? Task 12 Knowledge of supplemental restraint systems (SRS).??

4 TABLE OF CONTENTS BLOCK F REFINISHING Task 13 Knowledge of preparing surfaces.?? Task 14 Knowledge of the application of refinishing materials?? Task 15 Knowledge of repairing trim, body seals, and gaskets?? BLOCK G DETAILING Task 16 Knowledge of interior and exterior detailing?? BLOCK H ROUTINE TRADE TASKS Task 17 General Skill Requirements Obtaining and?? Processing Information Task 18 Knowledge of Insurance Polices?? BLOCK I BRANDING Task 19 Evaluates Information to Determine Compliance with?? Standards BLOCK J SALVAGE / AFTERMARKET PARTS Task 20 Knowledge on proper use of salvage or aftermarket parts?? APPENDICES APPENDIX A TOOLS AND EQUIPMENT??

5 ANALYSIS Development of Analysis Structure of Analysis To facilitate the understanding of the occupation, the work performed is divided into the following categories: Block the largest division within the analysis which reflects a distinct set of operations relevant to the occupation. Task the distinct activity that, combined with others, makes up the logical and necessary steps the worker is required to perform in a block. Sub-Task the smallest division of work activities that, combined together, fully describe all duties of a task. Required Knowledge the elements of knowledge that an individual must acquire to adequately perform a task. Key Competencies activities that a person should be able to do in order to be called competent in the trade

6 SCOPE OF THE TRADE The Motor Vehicle Insurance Appraiser trade in Nova Scotia means to: Appraise an automobile or other vehicle damage to determine cost of repair and or value of vehicle for insurance claim settlement and seek agreement with automotive repair shop on cost of repair to current safety and manufacturer standards. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. In performing the trade, the Motor Vehicle Insurance Appraiser: protects herself/himself by using protective equipment and following safety practices; communicates with clients, co-workers and supervisors; becomes knowledgeable about all types of vehicles, to include auto, truck, motorcycle, RV, marine and equipment identify the vehicle to include auto, truck, motorcycle, motorsport, RV, marine and equipment accurately ascertain damage arising from a loss and relating only to this loss; assess and report the cause of damage related to claim Stay abreast of current repair methods / regulations /requirements through on-going training. assess the required method of repair in accordance with the acceptable industry and/or manufacturer repair standards to choose the optimum repair process; verify and control repair costs Verify and control supplemental repair costs determine the actual cash value of the vehicle and its equipment; verify the quality of vehicle repairs prepare and generate any reports required in connection with his/her activities; possess a general understanding of the Provincial Insurance policy Brand of Total Loss units Understand and adherence to the code of ethics possess a thorough knowledge of automotive physical damage obtained through training and or practical experience of automotive damage repair Observe, receive, and otherwise obtain information from all relevant sources. Inspection of equipment, related structures, or materials to identify the cause of loss or other problems or defects. Perform day-to-day administrative tasks such as maintain information files and process paperwork. Will possess thorough knowledge of computer related software

7 SCOPE OF THE TRADE {Paragraph about the other occupations they come in contact with, as well as overlap with those occupations} Insurers Warranty companies Vehicle owners Auto Body Techs Automotive Techs Glass Techs Heavy equipment Techs Truck and Transport Techs Motorcycle Techs RV Techs Boat Builders Shop Owners/Managers Sales Managers Insurance Investigators Fire/Police Investigators Forensic Engineers Lawyers Vehicle Manufacturers Definitions for the purpose of this document: Vehicle: Includes auto, truck, motorcycle, motorsport, RV, marine and equipment work site: will include but not limited to, a repair facility, towing compound, owner s residence, and any other area as required to perform a field appraisal.

8 OCCUPATIONAL SKILLS Trends This Block lists the many occupational skills that are necessary to ensure the tasks of this trade are performed in a safe, effective and efficient manner. Quality assurance is critical throughout the repair process. changes identified that impact or will impact the trade including work practices, technological advances, and new materials and equipment Related Components a list of products, items, materials and other elements relevant to the block Tools and Equipment categories of tools and equipment used to perform all tasks in the block; these tools and equipment are listed in Appendix A Required Knowledge the elements of knowledge that an individual must acquire to adequately perform a task

9 BLOCK A COMMON OCCUPATIONAL SKILLS Trends Related Components Tools and Equipment There is an increased awareness of safe work practices and enforcement by governments. There is stricter control in the release of volatile organic compounds (VOCs). The use of personal protective equipment (PPE) is increasingly being enforced as standard practice. Due to the number of electronic controls in vehicles, more specialized diagnostic tools are increasing in use. There is an increase in the use of the silicon bronze fusion (low temperature brazing), and resistance spot welding and weld bonding processes because they closely replicate the integrity of the Original Equipment Manufacturers (OEM) process. There is a trend for repair facilities to acquire the equipment and knowledge of these processes in order to become accredited. The use of cordless power tools is becoming more prevalent because they are more convenient and easier to use. All components apply See Appendix Task 1 Performs safety-related functions. Motor Vehicle Insurance Appraisers are responsible for using PPE and maintaining a safe work environment to protect self, others and the environment. K 5 K 6 K 7 K 8 K 9 0 WHMIS, material safety data sheet (MSDS) and OH&S, and where to find the documentation PPE and their use workers rights and responsibilities on the job hazards location of safety equipment emergency procedures Workplace safety and health regulations first aid safe practices for using tools and equipment emergency procedures

10 Sub-Task A-1.01 Uses PPE and Safety Equipment A A A A A A Select PPE required for task such as hearing protection, fresh air supplied respirators, safety gloves, welding jackets, eye protection and non-static coveralls select and use safety equipment such as welding curtains and blankets, smoke and dust extractors, eye wash stations and fire extinguishers wear PPE according to task and OH&S regulations inspect and/or maintain PPE and safety equipment to verify proper operation prior to use store PPE and safety equipment such as respirators, coveralls and other non-disposable items in designated locations and packaging safely dispose of expired, damaged or used PPE and safety equipment Sub-Task A-1.02 Maintains a Safe Work Environment A A A A A Recognize and eliminate hazardous conditions such as fumes, lack of grounding, static electricity Recognize and eliminate personal injury hazards such as sharp metal, broken glass, biomedical waste and batty acid Perform basic first aid Identify types of fire extinguishers Locate and use fire extinguishers, first aid kits and eye wash stations Sub-task A-1.03 Interprets Safety and Environmental Regulations A A A identify and locate potential hazards access regulation documentation such as WHMIS and MSDS, occupational health and safety information and work site policies as well as manufacturers specific safety procedures follow government safety regulations

11 A A locate and access safety and first aid materials interpret safety symbols such as on corrosive, explosive, pressurized and poisonous materials Task 2 Uses and Maintains Tools and Equipment The proper use and maintenance of tools and equipment is important for safety and efficiency. K 5 K 6 K 7 K 8 K 9 0 K types of tools such as cameras, computers, paint gauges, tire gauges, cell phones, and moisture meters and electronic diagnostic types of power tools such as pneumatic, electric and hydraulic types of hand tools such as removal and installation, bumping and straightening, sanding and material application tools knowledge of equipment such as hoists and spray booths operating procedures for tools and equipment types of welding equipment such as oxy-fuel, Gas Metal Arc Welding (GMAW)[MIG], spot welders and plastic welders welding consumable materials such as welding wire, shield gases and tips types of straightening equipment such as floor-mounted and portable unibody repair systems types of measuring equipment such as trams and computerized measuring systems applications and limitations of lifting equipment types of lifting equipment such as hoists, jack stands, floor jacks and wheel dollies limitations of measuring and pulling equipment air pressures types of refinishing tools, equipment and products types of paint systems

12 Sub-task A-2.01 Uses and Maintains Measuring and Electronic Equipment A A select and use tools and equipment to verify damage update equipment software to current specifications Sub-task A-2.02 Uses and Maintains Hand and/or Power Tools??? A A Task 3 Organizes Work and uses Documentation After the inspection of vehicle, motor vehicle insurance appraisers prepare estimates and supplements to establish repair plans and procedures. K 5 K 6 K 7 K 8 vehicle construction appraisal Formats / estimating software shop work order formats receive assignments via download applications in various forms insurance provider policies and guidelines industry Terminology repair Procedures parts and materials Sub-task A-3.01 Prepares Damage Appraisal A A A contact owner and or verify vehicle location and identify themselves clearly verify vehicle is same as assignment information given record information such as customer name, vehicle identification number (VIN), odometer, make and model, and vehicle options.

13 A A A A A A Visually assess damage to vehicle to document repair required, preexisting, related and non- related damage Take photographs of vehicle which clearly identify the damage/ condition, odometer, vehicle options and (VIN) When applicable obtain permission to gain access to view hidden damage Complete written appraisal of damage by listing parts, materials, time and labour required Obtain agreed repair cost with repairer Format documents and forward to client Sub-task A-3.02 Communicates with Others A A A A A use understandable trade-related terminology for effective communication with others request assistance from others when needed explain technical information in plain language to others effective communication with related professionals such as partspersons and repairers, communication via appropriate medium; such as , text, phone or fax if applicable Sub-task A-3.03 Prepares Vehicle A A Clean the vehicle for inspection including but not limited to removal of snow and debris Have vehicle dismantled as required for inspection Sub-task A-3.04 Final Report Review A A review and verify information before sending final reports prepare and review reports including but not limited to; total loss reports, branding, data collection, fire inspection, appraisal and mechanical inspection reports

14 Task 4 Knowledge of corrosion protection, noise vibration and harshness material Motor vehicle insurance appraisers require knowledge of corrosion protection to impede corrosion infiltration to ensure structural soundness of vehicle. They also must understand the use of sound deadening materials to minimize noise and panel vibration. K 5 K 6 K 7 K 8 K 9 vehicle construction and material types types of corrosion protection material where and when to apply various inhibiters application procedures vehicle electrical systems and components corrosion inhibitors such as undercoating, weld-through primers and etch primers types of foams and sealers types of noise vibration and harshness materials (nvh) tools and techniques to replicate OEM appearance and function Sub-task A-4.01 Knowledge of Corrosion inhibitors, Undercoats and Sealers A A A check Original Equipment Manufacturers (OEM) specifications for recommendations for use identify areas subject to corrosion such as limited access panels, rocker panels, frame rails and repair zone knowledge of body sealers to seams and panels Sub-task A-4.02 Knowledge of Corrosion Protection for Electrical Components A A recognize where protection is required such as on grounding and reconnections knowledge of proper repairs to protect electrical connection and ensure moisture-free environment

15 BLOCK B FRAME AND STRUCTURAL COMPONENTS Trends Related Components There are new materials being introduced such as carbon fibre, alloys and laminates that make vehicles more rigid and lighter, which increases the vehicle s fuel efficiency and performance. New body and frame construction methods such as adhesive bonding and laser welding of structural components continue to evolve and are resulting in new repair procedures and considerations. Structural components: quarter panels, roof skins, inner bracing, frames, sub-frames, frame rails, rocker panels, end panels, radiator supports, pillars, sill panels, engine cradles, openings, passenger compartment, luggage compartment, structural glass (windshield, fixed side glass, back glass, panoramic sun roofs). Tools and Equipment See Appendix A Task 5 Knowledge of Repair and Replacement of Structural Components The frame and structural components on which all other components of the vehicle are installed, provide vehicles with strength and structural integrity. In order to repair or replace these components to exacting tolerances and specifications, an understanding that some parts may need to be removed for access. K 5 K 6 K 7 K 8 anchoring techniques for vehicle types such as unibody or frame anchoring equipment basic mathematics removal / installation procedures types of damage structural component composition such as high strength steel, aluminum, magnesium and fiber-reinforced composite manufacturers' specifications measuring equipment and techniques

16 K differences between structural and non-structural components point and direction of impact repair procedures vehicle construction reusable and non-reusable fasteners and components types of welding processes such as oxy-fuel, GMA (MIG), spot and plastic welding Sub-task B-5.01 Knowledge of Vehicle Setup B B B B B understand tools and equipment required refer to manufacturers' specifications to identify measurements understand removal procedures of components such as body cladding and rocker panel moldings identify vehicle anchoring points for clamps and fixtures to secure vehicle prior to repair understand anchoring procedures required for vehicle structural repair device such as frame straightening equipment Sub-task B-5.02 Knowledge of Component Removal / Repair Procedures B B B B B identify components that need to be removed such as outer body panels, suspension components and wiring harnesses understand tools and equipment required such as engine lifts, pullers and spring compressors identify areas for sectioning using manufacturers specifications understand initial fastening of components to verify alignment and fit using methods such as tack welding, bolting and clamping understand stress relief techniques to assist in straightening and to achieve manufacturers' specifications Sub-task B-5.03 Identifies Extent of Damage B visually inspect components to identify signs of damage such as fender gaps, cracked paint, stressed spot welds, broken seam sealer, striker

17 B B B misalignment and cab to body misalignment (full frame) identify hidden damage by using methods such as comparison measuring and cross measuring of structural components compare measurements against specifications to determine extent of damage and to help develop a repair plan verify measurements using manufacturers' specifications Task 6 Knowledge of Replacing Structural Glass Structural glass provides structural integrity to the vehicle or to the attaching components. In some applications, the removal of structural glass is required to facilitate access to spot welds and repair areas on structural body panels. K 5 K 6 K 7 K 8 K types of structural glass such as tempered and laminated structural glass handling techniques structural glass identification such as National Auto Glass Society (NAGS) and OEM structural glass options such as antennas, heated glass, rain sensors and heads-up displays structural glass removal and installation tools such as blade holders, knives (cold knives, reciprocating knives), spacer blocks, induction heaters, wire and cutters structural glass removal and installation techniques types of bonding materials such as urethane adhesive and butyl tape, and their application techniques types of priming materials such as pinch weld primers and adhesion promoters, and their application techniques types of fasteners and fastening techniques bonding and priming material specifications such as expiry date and drying times types of repair/replacement tools and equipment such as resin injection tools, urethane application tools and ultra-violet (UV) curing lights repair and replacement techniques types of trim (chrome, rubber), mouldings (encapsulated, plastic) and components (windshield cowl covers and wipers)

18 Sub-task D-6.01 Knowledge of Replacing Structural Glass D D D understand and have knowledge of tools and equipment such as cold knives, suction cups and electrical cut-out knives understand the proper cut out method to remove glass understand the proper installation procedures for glass Sub-task D-6.02 BLOCK C NON-STRUCTURAL OUTER BODY PANELS AND RELATED COMPONENTS Trends Materials used in the construction of vehicles are constantly changing. There are fewer repairs done on non-structural parts; more replacements are being performed Due to consumer demands, there is an increase in the use of glass for options such as roofs and sun roofs. Other options such as heated glass, heads-up displays and rain sensors are available. There is an increase in the use of non-glass material for windows due to weight reduction and safety. Related Components Tools and Equipment Finish panels, panel extensions, door shells, door repair panels, roof panels, fenders, hood panels, bumpers, luggage lids, quarter panels, rocker panels, screws, bolts, nuts, clips, electrical components, windshields, side glass, back glass, sun roof, interior and exterior trims, glass hardware, wipers, antennas, electric defrost, mirrors, sensors. See Appendix A Task 7 Knowledge of Repairing and Replacing of Panel Components

19 Non-structural outer body panels are cosmetic panels that contribute very little to the structural integrity of the vehicle and are generally mechanically affixed to the vehicle structure. K 5 K 6 K 7 K 8 K types of repair materials and their properties repair / replace procedures for various panels and materials cleaning products abrasives and chemical strippers types and severity of damage such as stretches, buckles and tears reshaping procedures such as heating, cold repair and pushing/pulling alignment sequence application procedures / repair materials for various substrates vehicle construction bonding materials and their properties welding equipment and techniques for various materials manufacturers specifications special handling procedures for aluminum such as using dedicated tools, equipment and material Sub-task C-7.01 Knowledge of Panel Removal / Repair Procedures C C C C C understand and have knowledge of proper surface preparation inspect panel visually and by touch to identify damage identify fastening materials such as bolts, adhesives, spot welds and rivets understand test fit procedures to ensure alignment understanding of repair material such as fillers, epoxies and adhesives according to product specifications

20 Task 8 Knowledge of Replacing Non-Structural Glass Non-Structural glass is usually located in doors and side panels. It may be movable or fixed. For safety and comfort, cracks, chipped or broken glass need to be repaired or replaced. K 5 K 6 K 7 K 8 K 9 0 types non-structural glass glass removal and installation glass applications glass identification such as National Auto Glass Society (NAGS) and OEM glass options such as antenna, heated glass, rain sensors and heads-up display, cameras types of trim, moldings and components component operation safety equipment and procedures location and removal techniques of broken glass hardware components such as regulators, window guides, channel guides vapor barriers and latches Sub-task D-8.01 Knowledge of Replacing Non-Structural Glass D D D understand and have knowledge of tools and equipment such as cold knives, suction cups and electrical cut-out knives understand the proper cut out method to remove glass understand the proper installation procedures for glass Sub-task D-8.02

21 BLOCK D MECHANICAL, ELECTRICAL SYSTEMS Trends There is a trend towards more ESC systems, which enhance vehicle handling and safety. As technology improves, these systems have gotten more affordable and are therefore becoming standard features. Accident avoidance sensors, parking assistance systems and self-navigating systems are becoming more common due to affordability of production and because of user demand and safety considerations. The use of compressed air as an alternate-fuel system is at the experimental stage; however, hydrogen and flex fuel technologies are becoming more prominent while electrical hybrid technology continues to grow. Related Components Tools and Equipment Suspension/steering system, drive train, exhaust system, air intake system, fuel system, heating/cooling system, braking system, electrical components and accessories. See Appendix A Task 9 Knowledge of Mechanical Components Motor vehicle insurance appraisers require the knowledge of the operation and purpose of mechanical components and understand the removal, and installation procedures. K 5 K 6 manufacturers' removal and installation procedures types of mechanical components component material specialized tools and equipment manufacturers' specifications reusability of fasteners according to manufactures' specification Sub-task E-9.01 Knowledge of Removal, Replacement and Installation of Mechanical Components

22 E E E E E determine removal / installation procedure of components according to manufacturers' specifications understand the proper tools and equipment for removal or installation Inspect components surrounding damage visually, by touch and by measuring to identify conditions such as scaled rust, bends and twists determine when parts and fasteners are reusable determine reparability of components according to manufacturers' specifications Task 10 Knowledge of Electrical Components Motor vehicle insurance appraisers require the knowledge of the operation and purpose of electrical components and understand the removal, and installation procedures. K 5 K 6 K 7 K 8 K 9 types of wires and coverings types of testing equipment types of corrosion inhibitors cleaning tools and materials types of connectors reusability of coverings removal procedures such as cutting, dismantling and disconnecting manufacturers' requirements of removal, installation and operation of components such as computers, air bags, antilock brake systems (ABS), proximity sensors, on-board cameras and high voltage (HV disconnects) signs of corrosion Sub-task E Knowledge of Repairing Damaged Wires and Exterior Coverings E determine if wires and coverings are repairable according to manufacturer s specifications

23 E E identify and have knowledge of tools and equipment determine various repair methods and materials according to manufacturer s specifications Sub-task E Knowledge of Removing and Installing Electrical Components E have a general understanding of the removal and installation procedures of damaged electrical components as per the manufacturers specifications

24 BLOCK E RESTRAINT SYSTEMS AND INTERIOR COMPONENTS Trends Air bags and seat belt restraints have become more of an integrated system. There is more replacement of trim, air bags and related components due to increased air bag deployment locations. Smart airbags have been introduced to deploy according to occupancy and force of impact. Related Components Tools and Equipment See Appendix A. Interior components: seats, steering wheel, dash, instrument panel, console, headliner, door panels, visor, carpet, locks, switches, A, B and C pillar trim, stereo, sun roof, child seat anchors, luggage nets, spare tire, steering column and intermediate shaft, accessories. Seat belt restraint systems: seat belts, trim, seats, doors, pillars, wiring, anchoring points, seat belt pretensioners. Air bag systems: air bags, modules, clock spring, sensors, connectors, steering wheel, seats, dash, door panels, windshield, interior trim, wiring, headliner. Task 11 Knowledge Interior Components Motor vehicle insurance appraisers require the knowledge to replace and repair interior components such as dash pads and trim panels to bring the interior of the vehicle back to its original condition. K 5 K 6 K 7 K 8 types of interior components removal and installation sequence types of fasteners component composition repair products and manufacturers' procedures interior electrical components and battery interior mechanical components one time use interior components

25 Sub-task F Knowledge of Removing and Installing Interior Components F F F Have knowledge of removal, installation or replacement procedures Have knowledge of repair procedures to determine repeatability versus replacement Identify types of fasteners Task 12 Knowledge of Replacing Supplemental Restraint Systems (SRS) Motor vehicle insurance appraisers require the knowledge to service restraint systems such as air bags and seat belts in a safe and systematic way in order to return the vehicle to its original condition. K 5 types of restraint systems such as active and passive mounting hardware manufacturers' specifications and removal / installation procedures electrical systems and connections types of Supplemental Restraint Systems (SRS) components Sub-task F Knowledge of Removal and installation of Supplemental Restraint Systems F F F Have knowledge of removal or replacement procedures according to manufacturer s specifications Have knowledge of related components required to return vehicle to manufacturer s specifications Check for secondary damage to surrounding components

26 BLOCK F REFINISHING Trends Related Components Tools and Equipment See Appendix A. The increased use of scratch resistant clear is making it harder for motor vehicle body repairers to prepare for the refinishing process. There is a trend of using UV light for curing clears and primers. This curing method is faster and uses less energy. Waterborne primers are being used to refinish unstable substrates and they also have a lesser impact on the environment. Vehicle manufacturers are increasingly using four-stage colours and special effect colours. These products have proven difficult for colour matching and application techniques. Interior and exterior body panels and components. Task 13 Knowledge of Surface Preparation Motor vehicle body repairers require knowledge to prepare surfaces to receive refinishing product, to ensure adhesion and to achieve predamage appearance. K 5 K 6 K 7 K 8 types of contaminants such as tar, sap, wax, oil, grease, silicone and industrial fallout procedures for handling contaminants and cleaning materials abrasive products cleaning materials such as solvents and rubbing compounds masking materials such as tape, paper, plastic sheeting, liquid mask and foam tapes sanding and masking techniques refinishing products types of substrate Sub-task G Knowledge of Procedures Required for Surface Preparation Prior to Refinishing

27 G Have knowledge of proper product selection for the various refinish application systems Task 14 Knowledge of the Application of Refinishing Materials Understanding the proper use and application of fillers, primers and surfacers is important to set the foundation for the refinishing process. types of refinishing materials such as primers, sealers, basecoats and topcoats K 5 K 6 K 7 K 8 K 9 types of contaminants types of cleaning products spraying techniques product specifications such as drying and flash times types of masking material unmasking techniques and time line limitations for mask removal paint application equipment and tools such as paint guns and paint booths blending techniques Sub-task G Knowledge of Procedures Required for Mixing and Applying Various Top Coat Systems G G G Have knowledge of proper product selection for the various refinish application systems Identification and location of vehicle paint codes Have knowledge of various masking products and procedures

28 Task 15 Knowledge of Repairing and Replacing Trim, Body Seals and Gaskets Motor vehicle insurance appraisers require knowledge of trim, body seals and gaskets. K 5 vehicle construction types and composition of trim trim function fastening systems such as clips, adhesives and screws repair materials and equipment Sub-task G Knowledge of Removal, Repairing and Installation Procedures Required for Trim, Body Seals, and Gaskets G G G G G recognize material composition to facilitate proper removal and repair procedures identify and have knowledge of tools and equipment necessary for procedure identify reusable parts and fasteners refer to manufacturers' specification for removal and repair procedures identify trim that can be repaired

29 BLOCK G DETAILING Trends Related Components Tools and Equipment See Appendix A. The time required to detail and clean a vehicle has increased dramatically due to increased customer expectations. More sophisticated polishing products are being developed which simplifies their use. Exterior components: all exterior surfaces, glass, accessories. Interior components: seats, carpets, dash, headliners, door panels, consoles, audio visual equipment, vents. Task 16 Knowledge of Interior and Exterior Detailing Motor vehicle insurance appraisers require knowledge to detail abd clean the interior and exterior of vehicles. They must understand installation procedures of decals and striping according to shop standards. They must also understand paint finishes and polishing techniques in order to meet OEM standards. K 5 K 6 K 7 K 8 K surface defects and contaminants such as nibs, runs and overspray types of cleaners such as tire cleaners, exterior soap and window cleaners paint care procedures curing time of refinishing material types of overspray such as paint and undercoat topcoats and surfaces polishing and washing procedures types of cleaning and stain removal products types types of cleaning and deodorizing equipment surface composition cleaning techniques and precautions types of decals, striping s and emblems Sub-task H Knowledge of procedures Required for Removal of Surface Defects, Overspray, Stains and Odors

30 H H H Have knowledge of proper products, techniques and equipment necessary for removal of surface defects Have knowledge of proper products, techniques and equipment necessary for removal of stains and odors Identify the degree of repairability of various interior and exterior surface damage / defect BLOCK H ROUTINE TRADE TASKS Trends Related Components All components apply. Tools and Equipment See Appendix A. Task 17 General Skill Requirements Obtaining and Processing Information K 5 K 6 The ability to choose the right mathematical methods or formulas to solve a problem. The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to apply general rules to specific problems to produce answers that make sense. The ability to communicate information and ideas so others will understand. Sub-task I Use of Estimating Software Programs to Prepare Damage Appraisals

31 I Have knowledge of various available estimating software programs I I Ability to use, understand, and prepare appraisal using estimate software Compile a complete file and communicate it to all relevant parties Sub-task I Communicate to Vehicle Owner the Role of an Insurance Appraiser in the Claim Process I I I I I I Determine the cost of repair Establish the cost/values associated with that vehicle and report to relevant parties Verify prior condition and unrelated damage to vehicle Determine value added options and or maintenance history of vehicle Communicate safe and legal drivability of damaged vehicle according to current safety standards Communicate to vehicle owner any applicable betterment / depreciation charges Sub-task I Review Repair-Cost Appraisal with Automobile-Repair Shop to Secure Agreement on Cost of Repairs I I Assess the method of repair in accordance with industry standards Implement the negotiation process to reach fair and reasonable repair agreement Sub-task I Prepare Documents to Indicate Repair-Cost and Recommendations

32 I I I Complete various documents provided by the issuing insurance company and other relevant clients Compile various documents for transfer to insurer/ client Knowledge of government regulations Task 18 Knowledge of the Insurance Policies Motor vehicle insurance appraisers must have knowledge of a client s insurance policy in order to better advise them. Relevant sections of the policy Insurance Policy terminology and wording Application of special endorsements Limitation of Policy coverages Sub-task I Acquiring Information Related to a Specific Loss I Confirm type of loss such as collision or upset, comprehensive, specified perils, and liability

33 BLOCK I BRANDING Trends Related Components Tools and Equipment Governments use brand records to help ensure proper repairs are made to salvage vehicles, and to protect consumers by making stolen vehicles and parts difficult to resell. Brand records also help police identify stolen vehicles. All components apply. categories of tools and equipment used to perform all tasks in the block; these tools and equipment are listed in Appendix A Task 19 Evaluates Information to Determine Compliance with Standards Motor vehicle insurance appraisers require detailed knowledge of vehicle branding. Branding is the process of assigning "brand" types that indicate whether a vehicle has been severely damaged in the past. Current regulations and guidelines of industry and government Understanding of the branding criteria Sub-task J Branding the Vehicle to Determine Vehicle Designation J J Confirm type of brand such as salvage, parts only, no brand, and stolen not recovered Understand the vehicle s construction and type of damage to apply the correct brand

34 BLOCK J SALVAGE AFTERMARKET PARTS Trends Related Components Tools and Equipment Today s consumers are keeping their vehicles longer and are more aware of the importance of preventive maintenance and scheduled servicing to maximize the lifetime value of their vehicles. This rising demand for aftermarket parts and services is spurring new growth and revenue opportunities for a wide range of businesses operating in the automotive aftermarket industry. All components apply. See Appendix A Task 20 Knowledge on Proper use of Salvage or Aftermarket Parts Motor vehicle insurance appraisers require knowledge of the aftermarket part industry. Aftermarket parts may or may not be manufactured by the Original Equipment manufacturer (OEM). Acceptable salvage parts usage as cost and condition factors dictate Remanufactured / Aftermarket parts usage Sub-task K Useable and not Useable Salvage and Aftermarket Parts K Have knowledge of recycled parts such as safety related items ie restraint systems, brakes, specific steering and suspension components

35 APPENDICES