CONTENTS. Introduction Service Plan Certificate Service Plan Terms General Information... 6
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1 Service Plan
2 CONTENTS Introduction... 2 Service Plan Certificate... 3 Service Plan Terms... 4 General Information... 6 All information and specifications in this guide are based on the latest product information available at the time of printing. Due to our policy of continuous development and updating, all information contained in this guide is subject to change without prior notice. Reprinting, translations and copying, even of excerpts, are not permitted without prior authorisation in writing
3 2 Introduction This document sets out important information concerning the Service Plan which is provided as part of your new vehicle purchase. The Service Plan will provide you with peace of mind motoring by taking care of all your routine service costs. Please ensure that you are familiar with all the contents to ensure that you gain the maximum benefit. The Service Plan booklet belongs to your vehicle and should therefore remain with the vehicle when you sell it. It contains the applicable Service Plan conditions for your vehicle and Information required when presenting your vehicle for a service. CONTACT NUMBERS If you have any queries or concerns relating to the Service Plan on your vehicle, please feel free to contact the Chevrolet Customer Care Centre where trained agents will attend to your query. Chevrolet Customer Care Centre: Tel : or +27(41) customercare@support.gmsa.com Postal Address: General Motors South Africa Private Bag X3 Sunninghill
4 Service Plan Certificate This vehicle has a... km or... months Service Plan whichever occurs first. 1st Owner Name: Start Date: Licence Plate Number: 2nd Owner Name: Expires (whichever occurs first) Date: Km: Licence Plate Number: Owner s Signature: 3rd Owner Name: Vehicle Model: Vehicle Identification Number (VIN); Licence Plate Number: Engine Number: 4th Owner Name: Date of Sale: Licence Plate Number: Dealer s Stamp Dealers Signature and Date: 5th Owner Name: Licence Plate Number: 3
5 4 Service Plan TERMS COVERAGE: The Service Plan will start on the date of sale of the new vehicle and will continue for a period as stipulated on the Service Plan Certificate on page 3. The Service Plan will cover standard scheduled services carried out by Chevrolet Dealers and in accordance to the Chevrolet service schedule. This includes parts, labour and oil required to carry out the specified service. Any unexpired portion of the Service Plan period is transferable to subsequent owner(s) without further reference to GMSA provided this Service Plan booklet remains with the vehicle. The Service Plan is only applicable to vehicles bought within the Republic of South Africa, Botswana, Namibia and Swaziland. The owner is encouraged to have the services carried out in the Republic of South Africa, Botswana, Namibia and Swaziland by an approved Chevrolet Dealer. In the event you have to service your vehicle at a Chevrolet Dealer outside of these countries, for example Mozambique, Zambia, Zimbabwe and Malawi, the owner will be responsible to settle the servicing costs. All servicing costs can be claimed from an approved Chevrolet Dealer where the Service Plan is applicable. As the Service Plan is provided as part of your new vehicle purchase, no refunds or credits will be made for any unused portion of the Service Plan. ITEMS NOT COVERED: Repair work arising from the failure of the customer or driver to comply with the warranty terms referred to in the Warranty and Service guide supplied with the vehicle. Any items, not included as part of the vehicle s standard scheduled services, including: a) Normal tyre wear or wear-out. Road hazard damage such as punctures and cuts resulting from pothole impact, curb impact or from other objects and damage from improper inflation, spinning, racing, misuse, negligence, alteration, vandalism or misapplication. b) Normal wear and tear items (for example, brake linings, drums, disc and disc pads, clutch and pressure plates, release bearings, wiper blades, auxiliary drive belts, timing belts and poly-v belts, interior and exterior trims, mouldings, weather strips, seat and backrest covers, floor coverings, glass breakage due to external influence, spark plugs, immobilizer remote control batteries). c) Incidental or consequential costs such as hotel charges, car hire and loss of personal effects or income. Continued...
6 Service Plan (continued) 5 d) Non- scheduled servicing due to severe operating conditions. e) Consumable items such as filters, gaskets, air conditioner refrigerant and fluids like oil, coolant and brake fluid. f) Damage caused by airborne fallout, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture. I acknowledge that I have read and understood the Service Plan Terms which have been clearly explained by the Dealer. Customer Signature :.... Date:.... Dealer Stamp Dealer Signature:....
7 6 GENERAL INFORMATION Operating Procedure Please ensure that service bookings are made in accordance to the service intervals stipulated in the Warranty and Service Guide. Always inform the Chevrolet Dealer that your vehicle is covered by the Service Plan when taking your vehicle for a scheduled service. Payment On collection of the vehicle from the Chevrolet Dealer, you need to sign the Invoice and the Job card relating to the service. This confirms that the work has been carried out. The Dealer will submit this invoice to the Claims Centre for payment. If additional work that is not covered under the Service Plan is required, the Chevrolet Dealer will need your preauthorisation to complete this work. You will be responsible for the payment of any such costs and it must be settled with the Chevrolet Dealer directly.
8 Notes 7
9 8 Notes
10 Notes 9
11 Part No April 2015 CADAR PE
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