Dealer Limited Warranty Instructions Effective January 1, 2016

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2 Dealer Limited Warranty Instructions Effective January 1, 2016 Table of Contents: STIHL Incorporated Limited Warranty Policy... page 2, 3 Emissions Control Systems Warranty (Not for California)... page 4, 5 Emissions Control Systems Warranty (California Only)... page 6, 7 Warranty Time Periods by Product... page 8 Double Warranty Coverage Program... page 9 Drive Shaft Limited Warranty Coverage... page 9 Hand Tool Limited Warranty Coverage... page 9 Spare Parts Limited Warranty Coverage... page 10 Accessories Limited Warranty Coverage... page 10 Authorization to Perform Limited Warranty Service... page 10 Product Registration... page 10, 11 STIHL Dealer Warranty Account Number... page 11 Voiding a Product Registration... page 11 Customer s Responsibility for Warranty Coverage... page 11 Procedure for Completing a Warranty Claim Form... page 12, 13 Submission of STIHL Warranty Claim Forms... page 13 Warranty Parts Return... page 13 STIHL eservice Website.. page 14, 15 Failure Code Listing... page 16 Parts & Service Not Covered by STIHL Warranty... page 17 STIHL Satisfaction Guarantee Program... page 18, 19 Summary of Extended Warranty Coverage Past to Present... page 20, 21 Part Numbers for STIHL Warranty and Service Materials... page

3 STIHL Incorporated Limited Warranty Policy Effective January 1, Limited Warranty Coverage Any failure due to defects in materials or workmanship occurring during the applicable warranty period, subject to the exclusions and limitations set forth in the following paragraphs. Limited warranty coverage applies only to STIHL products that are purchased from and repaired by authorized STIHL dealers located in the United States and U.S. territories. 2. Persons Covered By This Limited Warranty A. The original retail purchaser herein referred to as the Consumer. 3. Limited Warranty Period The following respective limited warranty time periods apply to STIHL products: A. For gasoline powered chain saws and 120 volt a.c. electric chain saws (and the guide bar and saw chain loop assembled as an integral part of the machine), excluding top handle models: 1. One year from date of purchase when used for personal non-income producing household purposes. 2. Three months from date of purchase when used for profit or non-profit organizational, commercial, professional, rental or income producing purposes. B. For gasoline powered and battery powered top handle chain saw models (and the guide bar and saw chain loop assembled as an integral part of the machine): 1. Three months from the date of purchase. C. For battery powered tools (excluding top handle chain saws and cut-off machines), rechargeable batteries and battery chargers, trimmers, brushcutters, clearing saws, blowers, gasoline powered sprayers, vacuum/shredders, hedge trimmers, edgers, tree pruners, power sweepers, KM and MM multi-tool machines and their respective attachments, accessory gearbox attachments, vacuum cleaners, BT drill and auger models (and their respective attachments purchased as an integral part of the machine at the same time the machine is purchased): 1. Two years from the date of purchase except for rental use. 2. Three months for rental use from date the product is placed into rental service. D. For all gasoline powered and battery powered STIHL cut-off machines, cut-off machine wheels, cut-off machine attachments, GS concrete cutter and GS attachments: 1. Three months from the date of purchase. E. For all SG manual pump sprayers: 1. One year from the date of purchase except for rental use. 2. Three months for rental use from date the product is placed into rental service. F. Double warranty coverage: For gasoline powered chain saws and gasoline powered power tools (and their respective attachments purchased as an integral part of the machine at the same time the machine is purchased), excluding the products listed in paragraph F.1, when used for personal non-income producing household purposes sold after January 1, 2011; the limited warranty time periods described in paragraphs 3.A.1 and 3.C.1 will be doubled if the original consumer purchases a 6-pack of STIHL HP Ultra 2-cycle engine oil (any size containers) or a minimum of one gallon of STIHL MotoMix premixed fuel at the time the machine is purchased. The consumer s invoice must reflect the STIHL HP Ultra oil or STIHL MotoMix fuel purchase and machine purchase along with the machine s serial number. The product registration must have the oil or fuel purchase selected on the registration form. The consumer should retain a copy of the invoice for the length of the limited warranty time period as proof of purchase. STIHL Incorporated reserves the right to request a copy of the invoice to verify limited warranty coverage in the event a warranty repair is made to the machine. 1. Double warranty coverage does not apply for top handle chain saws, TS cut-off machines, GS concrete cutters, non-gasoline powered products or products used for profit or non-profit organizational, commercial, professional, rental or income producing purposes. G. Drive shaft limited warranty: The flexible and solid drive cables on STIHL FS trimmers, brushcutters, clearing saws; FC edgers, HT fixed length pole pruners (HT telescoping shafts are excluded), KM and MM multi-task tools, KM attachments, and HL hedge trimmer models are warranted to the original retail purchaser for as long as the appropriate spare part continues to remain available from STIHL. Products used for rental use are excluded. H. Hand tool limited warranty: All STIHL model PA axes, PH hedge shears, PL loppers, PP pruners and PS pruning saws are warranted to the original retail purchaser for as long as the appropriate spare part or product continues to be available from STIHL. Products used for rental use are excluded. I. Replacement cutting attachments, cutting tools, and cutting heads (except for those purchased as an integral part of the machine as described in paragraphs 3A, 3B and 3C), auger bits and drill bits, repair parts, forestry apparel and all other STIHL accessories or products not described in paragraphs 3A through 3H: 1. Three months from the date of purchase. 4. Warrantor STIHL Incorporated 536 Viking Drive Virginia Beach, VA STIHL Customer Service phone number: (800) Internet website: 5. Emission Control Systems Limited Warranty Coverage STIHL products designed to meet Federal EPA and California emissions standards for small non-road utility engines have additional emission control system limited warranty coverage. An explanation of the emission control system limited warranty coverage can be found in the instruction manual supplied with the product

4 STIHL Incorporated Limited Warranty Policy Effective January 1, Warranty Exclusions, Limitations and Rights A. The following are not covered by this limited warranty: 1. STIHL products purchased from anyone other than an authorized STIHL dealer located in the United States or U.S. territories. The STIHL limited warranty may not be transferred by the consumer to any subsequent purchaser. Only STIHL Incorporated can transfer the limited warranty to a subsequent purchaser. 2. Repairs or replacements not performed by an authorized STIHL dealer located in the United States or U.S. territories. 3. Any failure resulting from the use of parts or components not supplied by STIHL. 4. Parts or components not supplied by STIHL, or parts or components that have been modified. 5. Repairs made necessary by gasoline containing more than 10% (E10) ethanol content (i.e. E15, E25, E30, E50, E85). 6. Any failure that results from accident, impact, abuse, misuse, neglect, mishandling, dulling of cutting edges, or failure to operate the product in accordance with the information provided in the instruction manual supplied with the product. 7. Items or service required when performing normal and regular maintenance of the product, e.g. valve adjustments, spark plugs, filters, lubricants, starter cords, carburetor adjustments, engine tune-ups, sharpening, cleaning of combustion deposits, etc. 8. Normal adjustments and recommended maintenance as described in the instruction manual supplied with the product. 9. Repairs made necessary by normal wear, improper maintenance, improper lubrication, improper storage, dirt, abrasives, impact, moisture, water, rain, snow, freezing, rust, corrosion, varnish, stale fuel, gasoline additives, fuel deposits, carbon deposits, oil deposits or other similar conditions. 10. Repairs made necessary due to improper oil mix ratios or the use of mix oils and other lubricants not specified in the product s instruction manual. 11. Any failure caused by lubricants not supplied by STIHL. 12. Any failure resulting from the use of improper tools or improper repair procedures. 13. Improper voltage for electric products and batteries that have been exposed to temperatures beyond those specified in the product s instruction manual, batteries that have not been properly charged or batteries that have reached their useful life. B. THE WARRANTOR WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE SET FORTH HEREIN. ANY WARRANTY IMPLIED BY STATE LAW (WHETHER OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR OTHERWISE) SHALL BE EFFECTIVE FOR ANY PRODUCT ONLY FOR THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD LISTED IN PARAGRAPH 3. SOME STATES DO NOT ALLOW EXCLUSIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. C. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. 7. Duties of the Dealer Complete the product registration information and submit it to STIHL Incorporated electronically or at the address set forth in paragraph 4. COMPLETION AND RETURN OF THE PRODUCT REGISTRATION INFORMATION, WITHIN 10 DAYS OF ORIGINAL PURCHASE, IS REQUESTED TO REGISTER THE CONSUMER S PURCHASE. 8. Duties of the Consumer A. Use reasonable care in the maintenance, operation, and storage of the product as explained in the instruction manual. B. Should any failure covered by this limited warranty occur, the Consumer must deliver or ship the product to any authorized STIHL dealer in the United States or U.S. territories for repair and provide proof of purchase date. Freight costs and transportation charges if any, will be borne by the Consumer. 9. Duties of the Warrantor A. Any defective product or component covered by this limited warranty will be repaired or replaced at the option of the warrantor at no cost to the Consumer. B. Product failures covered by this limited warranty will be scheduled and repaired according to the normal workflow of the authorized STIHL dealer to whom the product is delivered for service depending upon the availability of replacement parts. C. If the Consumer does not receive satisfactory results from the authorized STIHL dealer, the Consumer may contact the STIHL Customer Service Department at the address set forth in paragraph

5 STIHL Incorporated Federal Emission Control Warranty Statement Not for California Your Warranty Rights and Obligations The U.S. Environmental Protection Agency (EPA) and STIHL Incorporated are pleased to explain the Emission Control System Warranty on your equipment type engine. In the U.S. new 1997 and later model year small off-road equipment engines must be designed, built and equipped, at the time of sale, to meet the U.S. EPA regulations for small non road engines. The equipment engine must be free from defects in materials and workmanship which cause it to fail to conform with U.S. EPA standards for the first two years of engine use from the date of sale to the ultimate purchaser. STIHL Incorporated must warrant the emission control system on your small off-road engine for the period on time listed below provided there has been no abuse, neglect or improper maintenance of your small off-road equipment engine. Your emission control system includes parts such as the carburetor and ignition system. Also included may be hoses, and connectors and other emission-related assemblies. Where a warrantable condition exists, STIHL Incorporated will repair your small off-road equipment engine at no cost to you, including diagnosis (if the diagnostic work is performed at an authorized dealer), parts, and labor. Manufacturer s Warranty Coverage In the U.S., 1997 and later model year small off-road equipment engines are warranted for two years. If any emissionrelated part on your engine is defective, the part will be repaired or replaced by STIHL Incorporated free of charge. Owner s Warranty Responsibilities As the small off-road equipment engine owner, you are responsible for the performance of the required maintenance listed in your instruction manual. STIHL Incorporated recommends that you retain all receipts covering maintenance on your small off-road equipment engine, but STIHL Incorporated cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. Any replacement part or service that is equivalent in performance and durability may be used in non-warranty maintenance or repairs, and shall not reduce the warranty obligations of the engine manufacturer. As the small off-road equipment engine owner, you should be aware, however, that STIHL Incorporated may deny you warranty coverage if your small off-road equipment engine or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. You are responsible for presenting your small off-road equipment engine to a STIHL service center as soon as a problem exists. The warranty repairs will be completed in a reasonable amount of time, not to exceed 30 days. If you have any questions regarding your warranty rights and responsibilities, please contact a STIHL customer service representative at or you can write to STIHL Inc. 536 Viking Drive P.O. Box 2015 Virginia Beach, VA Coverage by STIHL Incorporated STIHL Incorporated warrants to the ultimate purchaser and each subsequent purchaser that your small off-road equipment engine will be designed, built and equipped, at the time of sale, to meet all applicable regulations. STIHL Incorporated also warrants to the initial purchaser and each subsequent purchaser that your engine is free from defects in materials and workmanship which cause the engine to fail to conform with applicable regulations for a period of two years. Warranty Period The warranty period will begin on the date the utility equipment engine is purchased by the initial purchaser. If any emission-related part of your engine is defective, the part will be replaced by STIHL Incorporated at no cost to the owner. Any warranted part which is not scheduled for replacement as required maintenance, or which is scheduled - 4 -

6 only for regular inspection to the effect of repair or replace as necessary will be warranted for the warranty period. Any warranted part which is scheduled for replacement as required maintenance will be warranted for the period of time up to the first scheduled replacement point for that part. Diagnosis You, as the owner, shall not be charged for diagnostic labor which leads to the determination that a warranted part is defective. However, if you claim warranty for a component and the machine is tested as non-defective, STIHL Incorporated will charge you for the cost of the emission test. Mechanical diagnostic work will be performed at an authorized STIHL servicing dealer. Emission testing may be performed either at STIHL Incorporated or at any independent test laboratory. Warranty Work STIHL Incorporated shall remedy warranty defects at any authorized STIHL servicing dealer or warranty station. Any such work shall be free of charge to the owner if it is determined that a warranted part is defective. Any manufacturer-approved or equivalent replacement part may be used for any warranty maintenance or repairs on emission-related parts and must be provided without charge to the owner. STIHL Incorporated is liable for damages to other engine components caused by the failure of a warranted part still under warranty. The following list specifically defines the emission-related warranted parts: - Air Filter - Throttle Housing (if applicable) - Carburetor (if applicable) - Cylinder - Fuel Pump - Muffler - Choke (Cold Start Enrichment System) (if - Catalytic Converter (if applicable) applicable) - Control Linkages - Fuel Tank - Intake manifold - Fuel Cap - Magneto or Electronic Ignition System (Ignition - Fuel Line Module or Electronic Control Unit) - Flywheel - Fuel Line Fittings - Spark plug - Clamps - Injection Valve (if applicable) - Fasteners - Injection Pump (if applicable) Where to make a Claim for Warranty Service Bring the product to any authorized STIHL servicing dealer. Maintenance Requirements The maintenance instructions in the product s instruction manual are based on the application of the recommended 2- stroke fuel-oil mixture (see also in instruction manual Fuel ). Deviations from this recommendation regarding quality and mixing ratio of fuel and oil may require shorter maintenance intervals. Limitations This Emission Control Systems Warranty shall not cover any of the following: repair or replacement required because of misuse, neglect or lack of required maintenance, repairs improperly performed or replacements not conforming to STIHL Incorporated specifications that adversely affect performance and/or durability, and alterations or modifications not recommended or approved in writing by STIHL Incorporated, and replacement of parts and other services and adjustments necessary for required maintenance at and after the first scheduled replacement point

7 STIHL Incorporated California Exhaust and Evaporative Emissions Control Warranty Statement For California only Your Warranty Rights and Obligations The California Air Resources Board (CARB) and STIHL Incorporated are pleased to explain the emission control system warranty on your 2015 and later small off-road equipment engine. In California, new equipment that uses small off-road engines must be designed, built, and equipped to meet the State s stringent anti-smog standards. STIHL Incorporated must warrant the emissions control system on your small off-road engine for the period listed below provided there has been no abuse, neglect or improper maintenance of your small off-road engine. Your emission control system may include parts such as the carburetor or fuel-injection system, the ignition system, and catalytic converter. Also included may be hoses, belts, connectors or other emission-related assemblies. Where a warrantable condition exists, STIHL Incorporated will repair your small off-road equipment engine at no cost to you including diagnosis, parts, and labor. Manufacturer s Warranty Responsibilities This emissions control system is warranted for two years in California. If any emission-related part on your equipment is defective, the part will be repaired or replaced by STIHL Incorporated free of charge. Owner s Warranty Responsibilities As the small off-road equipment engine owner, you are responsible for performance of the required maintenance listed in your instruction manual. STIHL Incorporated recommends that you retain all receipts covering maintenance on your small off-road equipment engine, but STIHL Incorporated cannot deny warranty solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance. As the small off-road equipment engine owner, you should however be aware that STIHL Incorporated may deny you warranty coverage if your small off-road equipment engine or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. You are responsible for presenting your small off-road equipment engine to a STIHL servicing dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. If you have any questions regarding your warranty rights and responsibilities, please contact a STIHL customer service representative at or you can write to STIHL Inc. 536 Viking Drive P.O. Box 2015 Virginia Beach, VA Coverage by STIHL Incorporated STIHL Incorporated warrants to the ultimate purchaser and each subsequent purchaser that your small off-road equipment engine is designed, built and equipped, at the time of sale, to meet all applicable emission regulations. STIHL Incorporated also warrants to the initial purchaser and each subsequent purchaser that your engine is free from defects in materials and workmanship which cause the engine to fail to conform to applicable emission regulations for a period of two years. Defects Warranty Period The warranty periods will begin on the date the utility equipment engine is purchased by the initial purchaser. If any emission-related part on your engine is defective, the part will be replaced by STIHL Incorporated at no cost to the owner. Add-on or modified parts that are not exempted by CARB may not be used. The use of any non-exempted add-on or modified parts will be grounds for disallowing a warranty claim. STIHL Incorporated will not be liable to warrant failures of warranted parts caused by the use of a non-exempted add-on or modified part

8 The warranty on emissions-related parts will be interpreted as follows: 1. Any warranted part that is not scheduled for replacement as required maintenance in the written instructions required in the Emission Warranty Parts List (see below) must be warranted for the warranty period defined in Subsection COVERAGE BY STIHL INCORPORATED, see above. If any such part fails during the period of warranty coverage, it must be repaired or replaced by the manufacturer according to Subsection (4) below. Any such part repaired or replaced under the warranty must be warranted for the remaining warranty period. 2. Any warranted part that is scheduled only for regular inspection in the written instructions required by the Emission Warranty parts List (see below) must be warranted for the warranty period defined in Subsection COVERAGE BY STIHL INCORPORATED, see above. A statement in such written instructions to the effect of repair or replace as necessary will not reduce the period of warranty coverage. Any such part repaired or replaced under warranty must be warranted for the remaining period. 3. Any warranted part that is scheduled for replacement as required maintenance in the written instructions required by the Emission Warranty Parts List (see below) must be warranted for the period of time prior to the first scheduled replacement point for that part. If the part fails prior to the first scheduled replacement, the part must be repaired or replaced by the engine manufacturer according to Subsection (4) below. Any such part repaired or replaced under warranty must be warranted for the remainder of the period prior to the first scheduled replacement point for the part. 4. Repair or replacement of any warranted part under the warranty must be performed at a warranty station at no charge to the owner. 5. Notwithstanding the provisions of Subsection (4) above, warranty services or repairs will be provided at all manufacturer distribution centers that are authorized to service the subject engines. 6. The owner must not be charged for diagnostic labor that leads to the determination that a warranted part is in fact defective, provided that such diagnostic work is performed at a warranty station. Warranty Work STIHL Incorporated shall remedy warranty defects at any authorized STIHL servicing dealer or warranty station. Any such work shall be free of charge to the owner if it is determined that a warranted part is defective. Any manufacturer approved or equivalent replacement part may be used for any warranty maintenance or repairs on emission-related parts and must be provided without charge to the owner. STIHL Incorporated is liable for damages to other engine components caused by the failure of a warranted part still under warranty. Emission Warranty Parts List: Air Filter, Carburetor (if applicable), Fuel Pump, Choke (Cold Start Enrichment System) (if applicable), Control Linkages, Intake manifold, Magneto or Electronic Ignition System (Ignition Module or Electronic Control Unit), Flywheel, Spark plug, Injection Valve (if applicable), Injection Pump (if applicable), Throttle Housing (if applicable), Cylinder, Muffler, Catalytic Converter (if applicable), Fuel Tank, Fuel Cap, Fuel Line, Fuel Line Fittings, Clamps, Fasteners Where to make a Claim for Warranty Service Bring the STIHL product to any authorized STIHL servicing dealer. Limitations The repair or replacement of any warranted part otherwise eligible for warranty coverage may excluded from such warranty coverage if STIHL Incorporated demonstrates that the STIHL product has been abused, neglected, or improperly maintained, and that such abuse, neglect, or improper maintenance was the direct cause of the need for repair or replacement of the part. That notwithstanding, any adjustment of a component that has a factory installed, and properly operating, adjustment limiting device is still eligible for warranty coverage

9 Warranty Time Periods by Product Product Type MS Chain Saws (excluding top handle models) MS Chain Saws With a Top Handle (i.e. MS xxx T or MSA xxx T) Top handle chain saws are for in-tree professional use only! MSE 120 Volt A.C. Electric Chain Saws FS Trimmers, Brushcutters and Clearing Saws FSE 120 Volt A.C. Electric Trimmers FC Edgers HL Extended Reach Hedge Trimmers KM Multi-Task Tools & KM Attachments MM Multi-Task Tools & MM Attachments HT Pole Pruners Fixed Length Models HT Pole Pruners Telescoping Models HS Hedge Trimmers HSE 120 Volt A.C. Electric Hedge Trimmers BG Handheld Blowers BGE 120 Volt A.C. Electric Handheld Blowers SH Shredder Vac/Blowers BR Backpack Blowers SR Backpack Sprayers BT Augers & Drill SE Vacuum Cleaners Personal Household Use Commercial, Professional Use 1 year 3 months Not Applicable 3 months 1 year 3 months 2 years Flexible and solid drive cables on FS trimmers, brushcutters, clearing saws, FC edgers, HL hedge trimmers, KM and MM multi-task tools, KM attachments, and fixed length HT pole pruners will be covered by limited warranty to the original retail purchaser for as long as the appropriate spare part continues to remain available from STIHL. 2 years Product Type SG Manual Pump Sprayers TS Cut-Off Machines TSA Cordless Electric Cut-Off Machine GS Concrete Cutter Personal Household Use Commercial, Professional Use 1 year 1 year 3 months Cordless Electric Battery Products MSA Chain Saws (excluding top handle 2 years models) MSA Chain Saws With a Top Handle (i.e. MSA xxx T) Top handle chain saws are for in-tree professional use only! FSA Trimmers and Brushcutters BGA Handheld Blowers HSA Hedge Trimmers HLA Extended Reach Hedge Trimmers HTA Pole Pruners RMA Lawnmowers TSA Cut-Off Machine Batteries & Chargers Not Applicable 2 years 3 months 2 years 3 months All STIHL products & components are warranted for three months, or the applicable emission-related parts warranty period, when the product is used for rental purposes. 8

10 Double Warranty Coverage Program For all STIHL gasoline powered machines (with the exception of STIHL TS cut-off machines, GS concrete cutter and top handle chain saw models) sold after January 1, 2011 that are used for personal non-income producing household purposes; the standard warranty coverage period will be doubled if the original consumer purchases a 6-pack of STIHL HP Ultra 2-cycle engine oil (any size containers) or a minimum of 1 gallon of STIHL MotoMix pre-mixed fuel at the time the machine is purchased. The double warranty coverage also applies to the machine s respective attachments if the attachments are purchased as an integral part of the machine at the same time the machine is purchased (i.e. guide bar, saw chain, KM attachments). Double warranty coverage does not apply for any attachments purchased at a later date. The consumer s invoice must reflect the STIHL HP Ultra oil purchase or the STIHL MotoMix pre-mixed fuel purchase and machine purchase along with the machine s serial number. The product registration must have the oil or fuel purchase selected in the STIHL product registration record. The consumer should retain a copy of the original sales invoice for the length of the warranty time period as proof of purchase. STIHL Incorporated reserves the right to request a copy of the invoice to verify warranty coverage in the event a warranty repair is made to the machine. Double warranty coverage does not apply for non-gasoline powered products, all STIHL TS cut-off machines, GS concrete cutter, top handle chain saw models, or products used for profit or non-profit organizational, commercial, professional, rental or income producing purposes. The double warranty coverage applies to the original purchaser only and is non-transferable. Refer to the STIHL Incorporated Limited Warranty Policy for details and exclusions. Drive Shaft Limited Warranty Coverage STIHL extends the limited warranty for flexible and solid drive cables used in STIHL FS trimmers, brushcutters, clearing saws; FC edgers, HT fixed length pole pruners (HT pole pruners with telescoping shafts are excluded), HL extended reach hedge trimmers, KM and MM multi-task machines. For any of these products sold to retail customers after July 1, 1995 STIHL offers a limited warranty on the flexible or solid drive cable to the original retail purchaser for as long as the appropriate spare part remains available from STIHL. This extended warranty is limited to the cost of the flexible or solid drive cable and the labor cost to replace it. This warranty is limited to all uses except rental use. Drive shaft housings, support tubes, liners, shaft supports, couplers, bearings, bushings are subject to the limited warranty time periods of the machine. The extended warranty coverage for the flexible and solid drive cable is to the original owner only and is non-transferable. Hand Tool Limited Warranty Coverage For STIHL model PA axes, PH hedge shears, PL loppers, PP pruners and PS pruning saws, STIHL Incorporated warrants these tools to be free from defect in material or workmanship until the appropriate spare part or product is no longer available from STIHL. Products used for rental purposes are excluded and have a limited warranty coverage period of 3 months. This warranty does not cover damage due to rust, misuse, abuse, mishandling, unauthorized repair, or normal wear of anvils, blades, hooks, or other parts and dulling of cutting edges. The warranty applies only to the original retail purchaser of the tool

11 Spare Parts Limited Warranty Coverage 1. Genuine STIHL spare parts installed on the machine during the warranty period of the product are covered against defects in materials and workmanship for the amount of time remaining for the machine s original warranty period or 3 months, whichever is longer. 2. Genuine STIHL spare parts installed on the machine after the warranty period of the product has expired are covered against defects in material and workmanship for 3 months from the date the part was installed. 3. Parts and components not supplied by STIHL or any failures caused by a part or component not supplied by STIHL are not covered by the STIHL Limited Warranty. Accessories Limited Warranty Coverage STIHL warrants all accessories to be free of defects in material and workmanship for 3 months from the date of purchase. Accessories are defined as replacement guide bars, replacement saw chain, replacement cutting attachments, abrasive wheels and diamond wheels for cut-off machines, service tools, forestry apparel, specialty advertising or collateral items, and all other miscellaneous STIHL accessories. STIHL will repair or replace any accessory item determined to be defective within 3 months of purchase. Original attachments that are assembled to the machine at the time of purchase have the same warranty coverage as the machine the attachment is installed onto. Accessories such as gearbox attachments for trimmers and multi-tool attachments have the same warranty coverage as the machine the attachment is installed onto. Authorization to Perform Warranty Service Any authorized STIHL dealer can perform warranty service whether or not it is the original selling dealer. STIHL customers are encouraged to return to the selling STIHL dealer for warranty service. In cases where this is not possible, any STIHL dealer is obligated to perform warranty service once the dealer is satisfied that the product is covered by the STIHL Incorporated limited warranty policy and the customer provides proof of purchase date. Product Registration In order to register the customer s purchase of a STIHL product with STIHL Incorporated, the dealer must complete a product registration at the time of sale. Product registrations can be completed on-line by the dealer at or be completed using a paper form (part no ). When using a paper product registration form the purchaser and dealer must sign the form and the dealer is requested to mail the completed registration form to STIHL Inc. within ten days of purchase! STIHL provides registration forms for this purpose. Dealers can order a supply of product registration forms from their STIHL Distribution Center by ordering part no Registration forms are available in packages of 100. In order for STIHL to record the registration of the product, the STIHL eservice website fields or paper registration form must have the following information completed: 1. Purchaser s name, mailing address, and zip code 2. Purchaser s address (optional) 3. Purchase date 4. Product Model (such as MS211, TS420, FS56R, BG86, etc.) 5. Complete serial number (use all 9 digits) 6. Dealer account number 7. Dealer name and address 8. Safety information and cutting tools obtained check boxes 9. Indicate if the customer purchased a 6-pack of STIHL HP Ultra 2-cycle engine oil (any size containers) or a minimum of one gallon of STIHL MotoMix pre-mixed fuel. 10. Dealer and customer signature. Note: signatures are not required when filing the registration via the STIHL eservice website

12 The handwriting on the registration form must be readable, PLEASE PRINT CLEARLY. Use only a black or blue ink pen to complete the form. Any form without this information or that is not readable cannot be processed and the registration of the purchase will not be recorded. STIHL encourages all dealers to complete the entire registration form, especially the safety related questions. This is a very important step for you as a dealer in the event of any product liability claim should it arise. Once the registration form is completed and signed, the STIHL Inc. copy should be mailed to STIHL in the postage paid envelopes that are available free of charge from your STIHL Distribution Center (order part no ). Please accumulate the completed forms and mail to STIHL once per week. The middle copy of the registration form is the dealer s copy and should be retained for your records. The back copy of the form is the customer s copy and proof of purchase. If filing a product registration via the STIHL eservice website, do not send STIHL a completed paper product registration form to record the sale. The machine will already be registered from the information you entered using the website. Provide the customer a copy of the STIHL Limited Warranty Policy. The STIHL Limited Warranty Policy is available for download free of charge at or can be obtained from your STIHL Distribution Center. STIHL Dealer Account Number STIHL assigns each dealer an account number that must be used when completing warranty claims and product registrations. If you are unsure of your STIHL account number please contact your STIHL Distribution Center. Voiding a Product Registration Occasionally a customer will return a new machine they have just purchased for a refund or exchange for a different model. If this happens after you have filed a registration with STIHL, take your copy and write Void Sale across the front of the form and mail to STIHL Incorporated at the address listed in the paragraph below. If the product registration was filed using STIHL eservice, please contact STIHL at the phone number listed below. You can now register this product to a new owner. STIHL Incorporated Technical Services Department 536 Viking Drive Virginia Beach, VA Phone (757) Fax no. (757) Customer s Responsibility for Warranty Coverage The customer should use reasonable care in the maintenance, operation and storage of the product as explained in the instruction manual. The cost of normal wear items and service or replacement of items required for routine maintenance such as batteries, spark plugs, air filters, fuel filters, starter ropes, lubricants, machine adjustments, worn sprockets, sharpening, worn cutting attachments, cleaning, tune ups, etc. are the customer s responsibility. Items that are replaced due to normal wear or parts and services needed to perform routine maintenance that have not failed due to defects in material or workmanship are not considered to be within the terms of STIHL s limited warranty policy. It is the customer s responsibility to maintain all components in proper adjustment and to operate, provide scheduled maintenance, and store the product as specified in the instruction manual. It is the customer s responsibility to provide proper lubrication for all components and to provide the recommended fuel and oil mixture for the engine as specified in the instruction manual

13 Procedure for Completing a Warranty Claim Form 1. Verify that the failure occurred within the applicable warranty time period. If you are not the selling dealer, it is the customer s responsibility to provide proof of purchase date. 2. Make sure the failure is due to a defect in materials or workmanship and the failure is within the guidelines as described in the STIHL Limited Warranty Policy. If you are unsure, contact your STIHL Distribution Center s Service Department. 3. Repair the product and replace any necessary parts. Any costs for adjustments, repair or replacement of worn or broken parts, not due to defects in materials or workmanship, are the customer s responsibility. 4. If using a STIHL Warranty Claim Form. Fill in all information spaces indicated on the form. The following information must be completed to avoid return of the claim or processing delays. STIHL Dealer Account Number Dealer name, address, city, state, zip code Date the customer purchased the product Date the product was repaired Serial number of the product (include all 9 digits) Product model (such as MS211, TS420, FS56R, BG86, etc.) Customer name, address, city, state, zip code 5. Explain the reason for the failure in the space provided on the form. Short descriptions such as broken or defective are not enough for STIHL to determine if the failure qualifies for warranty reimbursement. Please provide a short description of the failure, how the failure occurred and/or why the failure qualifies for warranty reimbursement. 6. Determine the proper labor code from the labor code menu if filing via STIHL eservice or the STIHL Repair Timetables Manual and enter the code in the space provided on the claim form. It is not necessary to enter a repair time on the claim. This will be calculated from the labor code and corresponding model number on the claim. Only one labor code can be entered on a STIHL warranty claim. If there are multiple repairs needed to the same machine, the highest time allotted for one of the repairs in most cases is sufficient to cover the other repairs as well. For example, the time allotted to replace the piston/cylinder considers time for testing for air leaks, replacing crankshaft seals or replacing/repairing the carburetor. The time allotted for ignition module replacement generally considers testing the stop switch and ignition system wires. The time allotted for carburetor repairs also includes time for checking and replacing fuel lines and tank vents. In some cases it may be necessary to perform multiple repairs on the same machine that require separate diagnoses and removal of different housings, shrouds, etc. in order to access different areas of the machine. In these cases choose the code for the repair that allows the highest allotted time. If the highest time allotted is not sufficient to cover the other repairs, it will be necessary to contact your STIHL Distribution Center s Service Department for authorization to increase the repair time. The repair times listed in the STIHL Repair Timetables represent the appropriate time needed to complete a repair by technicians who have received STIHL service training and who utilize the proper tools and procedures described in the various STIHL workshop manuals. Service training, workshop manuals and STIHL special tools are available from your STIHL Distribution Center. Diagnostic time, cleaning, time to complete the repair and test running are included in the repair times, whenever applicable. 7. Enter the quantity and part numbers used for the warranty repair in the spaces provided on the claim form. The part being replaced that caused the failure should be placed on the first line in the part number section of the claim form. If you are unsure what part caused the failure, enter the major part that was replaced on the first line in the part number section of the claim

14 8. Determine the failure code of the part number you entered on the first line of the claim form and enter the code in the space provided on the claim. The listing of failure codes is selected from the STIHL eservice menu or can be found on the backside of the Factory Copy of the claim form. 9. If filing a paper warranty request form, remove the back copy (Dealer Copy) of the claim form and retain it for your files. 10. Place all the parts that are listed on the warranty claim into a bag or box and tag or label the part with the corresponding warranty claim number. 11. Retain the parts for 90 days from the date you submit the warranty claim. You will be notified by STIHL Incorporated or your STIHL Distribution Center to return the parts if they are needed for further examination. Note: it is important that the part matches the information on the warranty claim and be the same part that was replaced. Any parts received by STIHL that do not match the machine or information listed on the claim or do not fall within the guidelines of STIHL Incorporated s limited warranty policy will have the entire claim credit debited back to the dealer. Submission of Paper STIHL Warranty Request Forms The Factory and Distributor copies of paper warranty request forms must be submitted to your STIHL Distribution Center within thirty (30) days of the repair date to be considered for warranty reimbursement. Do not send warranty claims directly to STIHL Incorporated. STIHL encourages dealers to file warranty claims electronically using the STIHL eservice website at Electronic claim filing saves the dealer processing time and warranty approvals and credits are received quicker. Warranty Parts Return Ignition modules, carburetors, pistons, cylinders, crankshafts, crankcases and complete machines that are submitted for warranty consideration may need to be returned with the claim number (or paper claim form) to your STIHL Distribution Center before the claim is processed. If you are unsure what parts are required to be returned, contact your STIHL Distribution Center s Service Department. If the parts are not required to be returned, retain them for 90 days from the date the warranty claim is submitted. From time to time you may receive a letter and return shipping label from STIHL asking that a part be returned from a specific warranty claim. If you receive a parts return request letter, return the parts labeled with the corresponding warranty claim number per the instructions using the shipping label supplied with the letter. You may scrap the parts locally if you do not receive a request to return the parts within 90 days from the date you submitted the warranty claim

15 STIHL eservice Website The STIHL eservice website provides dealers with access to STIHL service and technical information online. STIHL eservice features include: Product Registration Electronic filing of Product Registrations: Select the New Registration link to enter the product s serial number. You will be prompted with the corresponding model number that matches the serial number entered. If the model number being displayed on the screen is not correct or if there is an existing registration for the product, check to be sure you entered the correct serial number. If you entered the serial number accurately you will be given the option to create a new registration by selecting the model given or using the drop down box to view all valid STIHL model descriptions. Select the New Registration tab to complete customer information as prompted. Serial number registration can also be accessed by using the entry box in the upper right corner of the screen. You now have access to existing registration information by selecting various options under the Lookup Registration link. You can search by product model description, serial number, date range, and/or customer name. You can also file a new warranty claim for the machine by selecting File New Claim. Stolen STIHL product information is now entered directly into the registration information and provides you with important information on stolen products including date stolen, customer or dealership the unit was stolen from, and contact phone numbers. Dealer Information Your STIHL dealer account number, address, and billing information currently on file with your STIHL Distribution Center can be easily viewed for accuracy. Please contact your STIHL Distribution Center with any changes to be made to this information. Warranty Claims Electronic Warranty Claim Processing: At the New Claim link you will be prompted to enter a claim type using the drop down menu. Enter the serial number, product type and model. All sold products are required to be registered in order to process a warranty claim for the product unless the claim is for an accessory. When entering a serial number that has been previously registered, the product registration will appear and can be selected to include the customer information on the claim automatically. You also have immediate access to your warranty claims in various stages. Pending status claims are claims that have been submitted but not processed. Saved status claims have not yet been submitted and can still be edited. Returned status claims are those that have been returned by your STIHL Distribution Center requesting further information or corrections. Approved status claims lists those approved for payment processing. Denied status claims show claims denied for credit with a reason for denial of processing. Electronic filing of Product Repair/Recall Campaign Claims: STIHL provides the option of filing repair/recall campaign claims directly from the View Campaigns menu. Pertinent information for any active repair campaigns or recalls is provided in this section. Warranty Claim Search Screen: You can search claim history data with expanded options including claim type, product type, model, dates, status, serial number, and/or part number

16 Technical Documents This section gives you access to the STIHL parts lists and technical bulletin information by product type and model. When the Technical Documents tab is selected, the website will test your system for the necessary software (Adobe Acrobat) needed to be installed to view the documents contained in this section. The Main Page of the Technical Documentation section gives you five main categories to select from. Once a main category is selected, related product catorgies will appear. From there you can select a specific model to view illustrated parts manuals and technical bulletins. By selecting the Search button from the Menu, product queries can be made by part number, part descriptions, model number, etc. Please contact your STIHL Distribution Center for information on acquiring login information and passwords to the STIHL eservice website

17 STIHL Failure Code Listing 1) Carburetor 01 Unstable idle 02 Unstable or incorrect high speed 03 Inlet needle leaking 04 Insufficient acceleration 05 Gaskets or housing leaking 06 Diaphragm defective 07 Welch plug leaking 08 Purge primer leaking 10 Choke shutter not opening properly 2) Crankcase or Motor Housing 01 Cracked or broken on drive side 02 Cracked or broken on fan side 03 Steel sleeve or main bearings loose 04 Cracked or broken bar mounting pad 08 Damaged in shipment 3) Crankshaft 01 Broken on drive side 02 Broken on fan side 03 Broken crank pin 04 Lower rod bearing failure 05 Connecting rod broken 06 Taper for flywheel broken 4) Cylinder and Piston 01 Seized 02 Cylinder base broken or cracked 03 Piston ring broken 04 Piston ring locating pin failed 05 Piston broke 06 Abnormal piston or cylinder wear 07 Wrist pin, wrist pin bearing or retainer failure 08 Item missing from package 10 Valve seat damaged 5) Electric Motors 01 Broken rotor 02 Armature failed 03 Commutator failed 04 Axle of drive gear failed 05 Gear or gears failed 6) Fan Housing or Starter 01 Wear of rope rotor post or rope rotor 02 Broken rope rotor post 03 Housing broken 04 Rope rotor broken 05 Premature wear of starter rope 08 Damaged in shipment 7) Gear Boxes 01 Broken gear 02 Gear or gears worn 03 Broken housing 05 Seal failure 08 Items missing from package 8) Guide Bar 01 Sprocket tip broken 02 Sprocket tip locked 03 Premature wear at sprocket nose 04 Stellite chipped off 05 Premature wear of Stellite 06 Cracked or broken bar body 07 Bar rail dimensions 08 Incorrect labeling 9) Ignition Parts 01 No spark 02 Loss of spark when hot 03 Weak spark 04 Improper governor function 05 On-Off circuit or ground wire 06 Erratic running (misfires) 07 Module loose on laminations 08 High tension lead damaged 10 Flywheel key sheared 10) Machine or Short Block Replacement 01 Crankcase or motor housing broken 02 Crankshaft broken 03 Connecting rod broken 04 Connecting rod bearing failure 05 Main bearing failure 06 Piston or piston ring failure 07 Wrist pin, wrist pin bearing or retainer failure 08 Damaged in shipment 11) Miscellaneous and Other Failures Not Listed 08 Shipment damage or missing from package 12) Muffler 01 Inlet casing failed 02 Muffler cover failed 03 Mounting screws loose 04 Inside components or baffles failed 08 Damaged in shipment 13) Saw Chain 01 Excessive stretch 02 Broken drive link 03 Broken tie strap 04 Broken cutter tooth 05 Rivet head broke off 06 Damage due to failed sprocket 07 Complaint of cutting efficiency 08 Missing from package 14) Fuel System 01 Tank leaking 02 Filler cap leaking 03 Fuel hose or fitting leaking 04 Remote purger leaking 15) Intake System 01 Air filter damaged/blocked 02 Intake manifold leaking/damaged 03 Choke shutter not opening properly 16) Valve Train 01 Cam wheel worn 02 Excessive valve leakage 03 Valve broken 04 Valve guide failure 05 Valve spring/retainer failure 06 Rocker arm failure 07 Cam follower failure Note: Only the part being replaced that caused the failure is to be assigned the corresponding failure code. If you are not sure what caused the failure, then assign the failure code to the major part being replaced