Frequently Asked Fleet Card Questions HuskyPRO Universal Fuel Card

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1 Frequently Asked Fleet Card Questins HuskyPRO Universal Fuel Card General Fleet Card Accunt Questins Hw can the HuskyPRO Universal Fuel Card Prgram help me manage my business fleet fuel expenses? HuskyPRO Universal Fuel Card Prgram can help yu track yur fueling expenses separately frm yur ther business expenses. The HuskyPRO Universal Fuel Card can help yu cntrl and mnitr fuel purchases thrugh detailed reprting and access t yur accunt nline 24/7. The fuel card can even help reduce unauthrized fuel purchases thrugh the use f fleet cntrls that allw fleet managers t mnitr the vlume and frequency f transactins. If yur business takes yu t an area withut a Husky lcatin, the HuskyPRO Universal Fuel Card will allw yur drivers t fuel at any lcatin in Canada r the U.S. that accepts Mastercard, regardless f brand, with the same cntrls and mnitring ability f purchases at these lcatins t help yu manage yur fuel purchases. What type f reprting will I receive with the HuskyPRO Universal Fuel Card Prgram? Custmer Statement summarizes yur ttal balance Cardhlder Management Reprt prvides details n each transactin by cardhlder, including miles between fillups, miles/litre and cst/mile after each transactin Additinal reprts are available nline What type f fleet card cntrls d I have with my HuskyPRO Universal Fuel Card Prgram? Cntrl features fr HuskyPRO Universal Fuel Card include: PINs (referenced as Driver ID at the pump) t mnitr fleet card usage Ability t restrict r allw purchases utside f fuel by card Advanced reprting features with custmized reprting ptins Odmeter prmpting t help track mileage, cst per mile, and miles per litre fr each f yur vehicles Restrict usage t Pay at Pump Only Set purchase limits n each card t help cntrl spending including: Dllars per day, week r mnth Dllars per maintenance purchase Number f transactins per day, week r mnth Hw can I reduce unauthrized purchases with the HuskyPRO Universal Fuel Card Prgram? The HuskyPRO Universal Fuel Card gives yu the ability t help cntrl types f purchases fr each fleet fuel card. Fr yur added security, a transactin will nt be cmpleted unless the crrect PIN (referenced as Driver ID at the pump) is entered. Yu can als set purchase limits n individual cards such as maximum dllar restrictins, time f day limits, day f week limits, galln limits, transactin limits, and prduct restrictins.

2 Can I setup multiple purchase restrictins n ne business fuel card? Yes, with the HuskyPRO Universal Fuel Card, yu can set the accunt t lck when a restrictin is breached. Fr example, if the fleet card is set with dllar amunt and transactins per day restrictins, the first restrictin t be breached will lck the card. Click here t access yur accunt nline and t set purchase restrictins. The HuskyPRO Universal Fuel Card als allws yu t set certain cntrls t be reprted as an exceptin, if yu dn t want the fuel cards t be lcked when a restrictin is breached. These exceptins will shw up n the Exceptin Reprt that can be dwnladed frm yur accunt management website r sent ta valid address. Click here t access yur accunt nline and t set purchase restrictins. Why can t a driver buy nn-fuel items (i.e., il, windshield washer fluid, car washes) with a HuskyPRO card? A driver can buy these items if their purchase is authrized - and set up - by a cmpany s Fleet Manager. If they are nt authrized by a driver s cmpany, a driver will need t purchase them using anther frm f payment nt authrized, yu will need t use anther frm f payment. Nte: a general rule f thumb is that HuskyPRO is fuel card, which means that cnvenience stre items such as fd and drinks cannt be authrized fr purchase. Where can the fuel card be used? The HuskyPRO Universal Fuel Card can be used at all Husky lcatins and at any nn-husky fueling lcatins in Canada and the U.S. that accept Mastercard. Yu can als pen the cards up t maintenance service, which allws yur drivers t purchase maintenance at any nn-fuel aut service stre, t help them get back n the rad faster. A driver s Husky Fleet card was declined. Why? There may be several reasns why a card is declined, frm a purchase attempt made fr an unauthrized prduct t a pump prblem. Here are a few cmmn reasns why a transactin using a HuskyPRO card culd fail: 1. A driver enters the Unit Number and/r Driver Number incrrectly r in the wrng rder. In this instance, drivers need t verify the crrect infrmatin and try the transactin again. Nte: Unit/Driver number entry sequence is different at the pumps than it is in stre: Pay at pump: enter Unit Number then Driver Number. In-stre payment, enter Driver Number then Unit Number. 2. The transactin amunt and/r fuel vlume is ver the daily limit yu have set up. Daily limits have recently been changed t better reflect custmer buying behaviurs. If new limits still require adjustment, please call A driver tried t purchase nn-fuel items such as il, car washes, windshield washer fluid and cnvenience stre items that are nt authrized by his r her cmpany s Fleet Manager. Drivers need t use anther frm f payment fr these items and culd fllw up with their Fleet Manager t ask t have the items authrized fr payment using HuskyPRO. 4. Yur driver tries t cmplete a pay-at-pump transactin fr mre than ne vehicle, using the same HuskyPRO card. The default is ne card/ne vehicle/ne fuel purchase per day. The exceptin is In-statin cards, which are set up fr multiple fuel purchases fr multiple vehicles n the same day. If yu believe yur card shuld be set up in this way, please call If a driver is having prblems cnducting a transactin, please have them cntact Custmer Service at What is a Driver Number and why des a driver need ne? The Driver Number is a security feature f the card prgram and, just like a PIN r Passcde, is a number that a cmpany s Fleet Manager assigns t each driver s HuskyPRO card. The Driver Number must be entered with a driver s Unit Number t cmplete a transactin. What if a driver desn t knw their Driver Number? As this number is assigned by a cmpany s Fleet Manager and nt by Husky, a driver must cntact his r her Fleet Manager t get the infrmatin. Can smene at the Husky statin give a driver his r her Driver Number? N. Husky persnnel d nt have access t Driver Number infrmatin and cannt check n a driver s behalf.

3 Are there mnthly r annual fees assciated with the HuskyPRO Universal Fuel Card? N, there is n mnthly r annual prgram fee. Can I access my HuskyPRO Universal Fuel Card accunt nline? Yes! With the HuskyPRO Universal Fuel Card Prgram, yu have access t a user-friendly accunt nline tl that lets yu view statements, change card setups, cancel lst/stlen cards, and mre. Click here t access yur accunt nline. If yu have the HuskyPRO Universal Fuel Card and have nt registered yur accunt nline, please call custmer service at Hw d I cancel my lst r stlen credit card? Lg-in t cancel a lst r stlen card nline r call Hw can I increase my line f credit? The primary cardhlder r applicant must cntact us t make the request. Can drivers earn myhusky Rewards pints n HuskyPRO card purchases? Yes, n eligible fleet and Cardlck fuel and ancillary purchases. Visit fr details. Apply Tday Why shuld I sign up fr the HuskyPRO Universal Fuel Card? The HuskyPRO Universal Fuel Card Prgram can help yu save time and mney and is designed fr budget-cnscius fleet managers t keep yur fuel purchases separate frm ther business expenses. The HuskyPRO Universal Fuel Card allws yu t help track purchases, mnitr expenses and analyze fuel spending. This fuel management prgram can help yu simplify yur budgeting and reduce paperwrk. It can even help reduce fraud and cntrl driver spending. Click here t apply tday. Hw lng des the apprval prcess take fr a new HuskyPRO accunt? Nrmal prcessing time fr a new accunt is 7 t 10 business days. Hw d I check the status f my applicatin? Cntact us at Payments and Credits Hw d I make a payment t my HuskyPRO Universal Fuel Card accunt? Fr details n making payments t yur HuskyPRO Universal Fuel Card accunt, cntact custmer service at Can I receive my credit card statement electrnically? Yes, Lg-in t yur HuskyPRO accunt and change the setting r call Custmer Service at My payment isn't psted n my accunt yet. Hw lng des this take? By mail: Allw 7-10 business days fr payment t be received and prcessed. Please make sure t include yur remittance slip with yur cheque t avid delays in prcessing.

4 Online thrugh bank r bill pay service: 2-5 business days. Phne: 2-4 business days. Ntes: If these timelines have passed and yur payment is nt psted n yur accunt, please check with yur bank t verify if the payment has cleared. If yu have questins abut a specific payment, please call Custmer Service at Which banks are registered with the HuskyPRO prgram fr direct ACH with their nline banking services? Ryal Bank f Canada (RBC) Bank f Nva Sctia (BNS) Trnt-Dminin Bank (TD Canada Trust) Natinal Bank f Canada (NBC) Credit Unin Central f British Clumbia (CUCBC) Bank f Mntreal (BMO) CIBC (Canadian Imperial Bank f Cmmerce) ATB Financial HSBC Bank Canada Caisse / Dejardins Billing Hw can I get a replacement cpy f the terms fr my accunt? Yes, call Custmer Service at

5 Using the Site I sent a questin by . When can I expect a respnse? Our gal is t cntact yu within three business days. Hw d I lg-in t my accunt nline? G t If yu frget yur passwrd, fllw these easy steps 1. G t 2. At the lgin screen, click 'Passwrd'. 3. Enter yur username and address. 4. Click 'Submit Request.' 5. Yur new passwrd will be sent t yur address. 6. Lgin with the new passwrd, then fllw the steps in 'Updating Yur User Prfile' t change yur passwrd General Mastercard Questins What des Universal mean? Where can I use the card? HuskyPRO cards are accepted at any fueling statin where Mastercard is accepted thrughut Canada and the U.S. regardless f brand f the gas statin a custmer visits. This gives drivers mre flexibility with their fueling ptins when they are n the rad, and gives fleet managers the ability t track all their expenses frm ne card, instead f different cards, depending n the statin a driver chses. Will having a Mastercard allw my drivers t purchase anything they want? Nt at all! This card will have the same settings as yur existing card; yur drivers can nly use the card at fueling lcatins. Additinally, fraud cntrls are in place fr yur HuskyPRO card t alert yu in the case f attempted nline r inapprpriate use. Why is this a benefit? This gives drivers mre flexibility with their fueling ptins when they are n the rad, and gives fleet managers the ability t track all their expenses frm ne card, instead f different cards.