Technical Information

Transcription

1 Technical Information W301-Replacement of Engine Wiring Harness 911 Turbo (993) 9 1a/ Binder - Technical Bulletins This bulletin replaces bulletin Group 9, #2/01, Dated Vehicle Type: 911 Turbo (993) Model Year: MY 1996 (T) Concern: Engine wiring harness This bulletin replaces bulletin Group 9, #2/01, Dated Information: Porsche is requesting that the engine wiring harness be checked and/or replaced on a certain range of model year Turbo (993) vehicles. Based on field information and internal testing, Porsche AG has concluded that the insulation of the wires of the wiring harness may deteriorate. The deterioration of multiple wires may result in shorts which affect the proper function of the engine. Rough engine running, stalling, inability to start the engine due to a dead battery, starter malfunction, and illumination of the Malfunction Indicator Light ( Check Engine warning lamp) are symptoms for this problem. The engine wiring harness part number must be checked on all affected vehicles. Depending on what you find when you inspect the vehicle, the wiring harness may then also need to be replaced. Affected Vehicles: A total of 779 U.S. and 65 Canadian vehicles fall within the scope of this Action. Very Important! Not every vehicle in the below listed range may be affected. Use the ranges below as a general guideline. Alternatively, the VIN can be checked in the Porsche E-DCS/WWS for confirmation of an open service action (or recall campaign). Also, the VIN can be checked via the VRU (Voice Response System) for any open listing. The affected Vehicle Identification Numbers are contained in the following VIN-Ranges: WP0AC2992TS to WP0AC2992TS (U.S. Vehicles) WP0AC2996TS to WP0AC299XTS (Canadian Vehicles) Customer Notification Porsche Cars North America, Inc. will notify all known Vehicle Owners directly by First Class Mail during the week of October 21, 2002, as per attached Notification Card located in Attachment A Page 1 of 31

2 911 Turbo (993) 1a/ Technical Information Work Procedure: Administrative Procedure: Customer Reimbursement Procedure: See Attachment B. See Attachment C See Attachment D Parts Required: Part Number Quantity Description Part set for Turbo engine Contains: 1x - Engine wiring harness ( ) 1x - Adapter for heating connector (connected to wiring harness) 3x - Tie wrap Seal O-ring Single-lug clamp Adapter harness for secondary air switch over valve. See Table 1 to determine if needed. Page 2 of 31

3 Technical Information 911 Turbo (993) 9 1a/ Attachment A Customer Notification Card SERVICE ACTION NOTICE Re: W301 Customer Campaign Action Dear Porsche Owner: Our records indicate that you are the Owner of a Porsche 911 Turbo (993), model year 1996 vehicle that may be affected by a Workshop Action concerning the engine wiring harness. Porsche AG, initiated this voluntary customer service campaign action based on field information and internal testing, and concluded that the insulation of the wires of the harness may deteriorate. Deterioration of multiple wires may result in shorts which affect the proper function of the engine. Rough engine running, stalling, inability to start the engine due to dead battery, starter malfunction, and illumination of the Malfunction Indicator Light ( Check Engine Warning Lamp) are symptoms for this problem. In order to avoid such faults arising, the engine wiring harness of your Porsche must be checked. Depending on the results of these checks, the wiring harness may then also need to be replaced. You should arrange for an appointment with your Porsche dealer as soon as possible to have the required work performed. The necessary parts to perform this service campaign action will be available at your Porsche dealer. The estimated time to perform the repair is approximately six to eight hours and will be completed at no charge to you. Please allow yourself and your Porsche dealer additional time to complete the repairs. If you have already paid for the engine wiring harness of your Porsche to be replaced or repaired due to this particular problem, you will still need to have your vehicle inspected. Please send all documents in the enclosed postage-paid envelope for our review. The costs that you previously incurred may be reimbursable to you. If your Porsche dealer is unable to perform this repair within a reasonable period of time, you may call or write: Porsche Cars North America, Inc. 980 Hammond Drive, Suite 1000 Atlanta, Georgia Attention: Customer Commitment Telephone: Porsche ( ) We sincerely regret any inconvenience this Customer Campaign may cause, and hope you understand our interest in performing this work promptly so that you can be satisfied with your Porsche automobile. Please accept our apologies for this unplanned service visit. Sincerely, Porsche Cars North America, Inc. BUSINESS REPLY CARD FIRST CLASS PERMIT NO ATLANTA, GA POSTAGE WILL BE PAID BY ADDRESSEE Porsche Cars North America, Inc. Attn: Customer Commitment 980 Hammond Drive, Suite 1000 Atlanta, Georgia NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Page 3 of 31

4 911 Turbo (993) 1a/ Technical Information Attachment A (cont d) Customer Notification Card Porsche Cars North America, Inc. 980 Hammond Drive, Suite 1000 Atlanta, Georgia SERVICE ACTION NOTICE Vehicle Identification Number Recall W301 Dealer # If you no longer own this automobile or your address is different from that shown below, please complete this postage pre-paid card, detach and return. My correct address is: or I sold this vehicle to: Last Name First Name Initial Number Street City State Zip Vehicle totaled/scrapped: Vehicle reported stolen: Vehicle has been exported: } Month Day Year Please print and give complete information. Vehicle Identification Number Recall Dealer # Page 4 of 31

5 Technical Information 911 Turbo (993) 9 1a/ Attachment B Work Procedure: Follow the steps below and refer to the enclosed excerpt from the Technical Manual at the end of this bulletin for the actual work procedure. 1. Check the part number of the engine wiring harness. Use the criteria in section 97-2, pages 2 and 3 to determine if the wiring harness needs to be replaced. The work procedure is abbreviated below in steps 2 to If the information is not legible on the harness tag, the harness needs to be replaced. Replace the harness then go to step If the production date code of the harness is January 5th 1996 or later, regardless of the harness part number, the harness has already been replaced. Do not replace the harness. Go to step 6. Note: The Europeans use a different date nomenclature than we do. The month and day are reversed. The production date on the harness will be shown as follows: dd.mm.yy. 4. If the part number on the harness matches up with a part number listed in the table located in section 97-2 page 2, and the production date code is before January 5th 1996, the harness needs to be replaced. Replace the harness then go to step If the part number on the harness does not match up with a part number listed in the table located in section 97-2 page 2, the harness does not have to be replaced. Continue with step Enter the campaign in the Warranty and Maintenance book. Important! The adapter for the secondary air switch over valve is currently in short supply. If the adapter wire for the fresh air flap is not needed for the engine, save it for future repairs. See Table 1. Table 1 Literature: 911 Turbo (993) Technical Manual, Group 9: >Repairs: Replacing the wiring harness (enclosed with this bulletin). Page 5 of 31

6 911 Turbo (993) 1a/ Technical Information Attachment C Administrative Procedure, Action W301 Engine Wiring Harness Warranty claims should be submitted via e-dcs Note: Always check for open recall status under the appropriate e-dcs menu options. Affected VINs: Labor Operation: Warranty Code: Scope 1: See attachment "A" Will be automatically inserted along with the necessary parts when the damage code is entered. R Checking the part number of the engine wiring harness. Damage Code: W (for W301) Repair Code: 1 Time Units: Scope 2: 80 TU Checking and replacing the engine wiring harness on MY 1996 (T). Damage Code: W (for W301) Repair Code: 2 Time Units: 640 TU Parts: Part Number Description Wiring Harness Kit Adapter harness for secondary air switch over valve. See Table 1 to determine if needed. In cases where the recall cannot be performed, submit this information on a claim via e-dcs with the appropriate disposition code by inserting the code in the last digit of the damage code, as shown below. Disposition/Repair code 3 Total Loss 4 Vehicle Stolen 5 Vehicle left North America 6 Customer Moved/address unknown 7 Vehicle sold, new owner information 9 Customer refused to comply Owner name and address change If the owner name and address are shown incorrectly, submit a correction using the name/address postcard from the Warranty Maintenance Booklet (or Recall mailing), or report the change to the Warranty Department via e-dcs, including VIN. Page 6 of 31

7 Technical Information 911 Turbo (993) 9 1a/ Attachment D: Reimbursement to customer for previously repaired vehicles. Important! The harness check must be performed before we will reimburse the customer. The customer was sent a form and a postage paid envelope with the Action notification. The customer must completely fill out the form, attach the appropriate receipts, and mail it to PCNA to be considered for reimbursement. PCNA will not be responsible to reimburse for incidental expenses related to the wire harness replacement. The customer must follow these steps to be considered for reimbursement: 1. Repair order in which the harness replacement is listed, and why it was replaced. We will only reimburse customers if the harness was defective as listed in this bulletin. 2. Receipt of payment showing the amount that was paid for the replacement. 3. Complete the reimbursement form. If the customer has misplaced the reimbursement form, copy the form on the back of this page and provide it to him/her. 4. Send in the documents to Porsche Cars North America, attention W301 Customer Reimbursement. We will review the documents and determine if a check will be issued. 5. Porsche Cars North America will not reimburse for incidental expenses related to the repair or replacement of the wiring harness as described in this Action. Porsche Cars North America, Inc. Attn: W301 Customer Reimbursement 980 Hammond Drive, Suite 1000 Atlanta, Ga Important Notice: Porsche Cars N.A Technical Bulletins are intended for use by professional technicians, not a Do-it-yourselfer. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Special tools may be required to perform certain operations identified in these bulletins. Use of tools and procedures other than those recommended in these bulletins may be detrimental to the safe operation of your vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your Porsche Dealer for information on whether your vehicle may benefit from the information. Part numbers listed in these bulletins are for reference only. Always check with your authorized Porsche dealer to verify correct part numbers. Printed in the USA. Dealership Distribution Routing Manager Shop Foreman Technician Asst. Manager Warranty Admin. Technician Porsche, the Porsche crest, Porsche Design, Boxster, Carrera, 911, Targa, Cayenne, Porsche Cayenne, PCCB, PCM, PCNA E-DCS, Technorad, Tequipment, Tiptronic, VarioCam, VarioRam, Varrera and the distinctive shape of the Porsche 911 are registered trademarks and PCCC and the distinctive shapes of the Porsche automobiles are trademarks of Dr. Ing. h.c. F. Porsche AG. The third party trademarks mentioned in this bulletin are the properties of their respective owners. Page 7 of 31

8 911 Turbo (993) 1a/ Technical Information Customer Reimbursement Application Form Action W301 To Ensure Prompt turn around, please complete all required fields and include a copy of the paid invoice. Although repairs to the wiring harness were previously completed, it is extremely important to have the wiring harness inspected and, if necessary, replaced at your local Porsche Dealership. If you have not completed this Action, Porsche Cars North America cannot issue a reimbursement for past repairs. Please complete the section below and provide a copy of your current invoice. We will only issue a reimbursement if the wiring harness was defective as described in this Action. Porsche Cars North America will not reimburse for incidental expenses related to the repair or replacement of the wiring harness as described in this Action. Thank you. Current Inspection/Repair Information: Date of Repair: Dealer Name: Mileage/Kilometers: Repair Order Number: Owner Information: Current Owner? Yes No Vehicle Identification Number (VIN): If No, was vehicle sold to a Dealer or private person? Yes No If known, please provide address of new owner: New Owner Name: Address: City: State/Prov.: Zip/Postal Code: Your Name: Address: City: State/Prov.: Zip/Postal Code: Home Phone #: Work Phone #: Previous Repair Information: (Important: Please attach copy of paid invoice.) Date of Repair: Dealer Name: Mileage/Kilometers: Repair Order Number: Independent Repair Facility: Yes No (Please Check One) Reimbursement Information: (Check One) Labor Only Parts and Labor Total reimbursement requested: $ Important Note: Only labor and parts needed to replace the wiring harness (or applicable repairs) will be considered for reimbursement and must be fair and reasonable. Please allow up to six weeks to process your request. Incomplete forms will be returned Porsche Cars North America Review and Comments: Check Number: Claim Submission Date: Date Check Issued: Amount of Check: 2002 Porsche Cars North America, Inc. Edition 10/02 Page 8 of 31

9 911 Carrera (993) Electrical system Table of Contents 9 Electrical system 97 Wiring Replacing the wiring harness for the turbocharged engine... Check the wiring harness for the engine... Wiring harness connections... Remove the wiring harness for the engine... Installing the wiring harness for the engine page page page page page 14 Table of Contents Printed in Germany, 2002 master i Page 9 of 31

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