Public Complaints Key Indicators (PCKI) - Public Complaints Data November 2017 (covering period November 2016 to October 2017) Version 1 Summary

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1 Freedom of Information Act Publication Scheme Protective Marking Publication Scheme Y Y/N Title Public Complaints Key Indicators (PCKI) - Public Complaints Data November 2017 (covering period November 2016 to October 2017) Version 1 Summary The Public Complaints Key Indicators (PCKI) Report is produced monthly and focuses on a rolling 12-month period. It is broken down by the Borough in which the incident is alleged to have taken place. The PCKI specifically relates to the following: - Number of public complaint allegations recorded - Number of public complaint allegations finalised (all outcomes) - Number of complaints allegations finalised with result of substantiated/upheld - Number of complaints allegations finalised with result of local resolution. Branch / OCU Directorate of Professional Standards, Performance Analysis Unit Author Date created 13/11/2017 Review date 13/11/2019

2 Public Complaints Key Indicators November 2017 Reporting Period Nov 16 to Oct 17 Produced by DPS PAU

3 Number of public complaint CASES recorded Previous 12 months Nov 2015 Dec 2015 Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Number of Cases recorded Current 12 Months Number of Cases recorded % Change from previous 12 months -15% -7% -6% -12% -20% -17% 6% -13% 0% -35% -26% -31% -16% Number of public complaint ALLEGATIONS recorded ( Numbers - not per 1,000 officers). Barking & Dagenham Barnet Bexley Brent Bromley Camden Croydon Ealing Enfield Greenwich Hackney Hammersmith & Fulham Haringey Harrow Havering Heathrow Hillingdon Hounslow Islington Kensington & Chelsea Kingston upon Thames Lambeth Lewisham Merton Newham Outside MPS Redbridge Richmond upon Thames Southwark Sutton Tower Hamlets Unknown Location Waltham Forest Wandsworth Westminster Grand Allegation Category Oppressive Behaviour Discrimination Malpractice Failures in Duty Incivility Traffic Irregularity Other Direction & Control Grand Grand Previous 12 months Nov 2015 Dec 2015 Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Number of allegations Recorded Grand Prepared by DPS PAU (RQ) Page 2 of 6

4 Number of public complaint ALLEGATIONS finalised Previous 12 months Allegation Result Nov 2015 Dec 2015 Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Local Resolution % Disapplication % Discontinuance % Withdrawn % Upheld % Not Upheld % Special Requirements % Grand % Current 12 months Allegation Result Local Resolution % Disapplication % Discontinuance % Withdrawn % Upheld % Not Upheld % Special Requirements % Grand % Previous 12 months Current 12 months Special Requirements 4% Not Upheld 59% Local Resolution 15% Upheld 7% Disapplication 9% Discontinuance 0% Withdrawn 6% Special Requirements 8% Not Upheld 55% Local Resolution 16% Upheld 7% Disapplication 8% Discontinuance 0% Withdrawn 6% Number of public complaint ALLEGATIONS finalised Barking & Dagenham Barnet Bexley Brent Bromley Camden Croydon Ealing Enfield Greenwich Hackney Hammersmith & Fulham Haringey Harrow Havering Heathrow Hillingdon Hounslow Islington Kensington & Chelsea Kingston upon Thames Lambeth Lewisham Merton Newham Outside MPS Redbridge Richmond upon Thames Southwark Sutton Tower Hamlets Unknown Location Waltham Forest Wandsworth Westminster Grand Prepared by DPS PAU (RQ) Page 3 of 6

5 Number of public complaint allegations finalised with result of Upheld Barking & Dagenham Barnet Bexley Brent Bromley Camden Croydon Ealing Enfield Greenwich Hackney Hammersmith & Fulham Haringey Harrow Havering Heathrow Hillingdon Hounslow Islington Kensington & Chelsea Kingston upon Thames Lambeth Lewisham Merton Newham Outside MPS Redbridge Richmond upon Thames Southwark Sutton Tower Hamlets Unknown Location Waltham Forest Wandsworth Westminster Grand Upheld allegations as % of all finalised allegations 9.1% 23.1% 17.2% 9.3% 15.7% 12.7% 14.6% 17.6% 14.8% 17.8% 12.4% 11.8% 14.8% Upheld allegations as % of fully investigated allegations 14.3% 32.2% 24.7% 13.8% 22.9% 17.6% 22.8% 24.8% 21.8% 25.2% 17.9% 16.6% 21.5% Prepared by DPS PAU (RQ) Page 4 of 6

6 Number of public complaint allegations finalised with result of local resolution Barking & Dagenham Barnet Bexley Brent Bromley Camden Croydon Ealing Enfield Greenwich Hackney Hammersmith & Fulham Haringey Harrow Havering Heathrow Hillingdon Hounslow Islington Kensington & Chelsea Kingston upon Thames Lambeth Lewisham Merton Newham Outside MPS Redbridge Richmond upon Thames Southwark Sutton Tower Hamlets Unknown Location Waltham Forest Wandsworth Westminster Grand Local Resolution allegations as % of all finalised allegations 19% 13% 12% 20% 17% 12% 18% 14% 20% 16% 20% 18% 16% Prepared by DPS PAU (RQ) Page 5 of 6

7 Number of public complaint cases recorded Cases Recorded Number of public complaint allegations recorded ( Numbers - not per 1,000 officers). Allegations Recorded Number of public complaint allegations finalised Allegations Finalised Number of public complaint allegations finalised with result of upheld Allegations Upheld Upheld allegations as percentage of all finalised allegations Upheld allegations as % of all finalised allegations 9.1% 23.1% 17.2% 9.3% 15.7% 12.7% 14.6% 17.6% 14.8% 17.8% 12.4% 11.8% 14.8% Upheld allegations as percentage of fully investigated allegations Upheld allegations as % of fully investigated allegations 14.3% 32.2% 24.7% 13.8% 22.9% 17.6% 22.8% 24.8% 21.8% 25.2% 17.9% 16.6% 21.5% Number of public complaint allegations finalised with result of local resolution Allegations Locally resolved Local Resolution allegations as percentage of all finalised allegations Local Resolution allegations as & of all finalised allegations 19% 13% 12% 20% 17% 12% 18% 14% 20% 16% 20% 18% 16% Prepared by DPS PAU (RQ) Page 6 of 6

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