Sacramento Public Library Authority

Transcription

1 Sacramento Public Library Authority July 23, 2009 Agenda Item 4.0: Director s Report TO: FROM: RE: Sacramento Public Library Authority Board Members Phil Batchelor, Interim Library Director Director s Report RECOMMENDED ACTION: None - information only. INFORMATION Grand Opening of New Valley Hi-North Laguna Library Set for August 29 Finish work is now being completed on the new Valley Hi-North Laguna Library facility. Furnishings, fixtures, equipment and materials will soon be installed in the finished shell and the Library will host a Grand Opening of the new facility on Saturday, August 29, Formal remarks are slated to begin at 9:30 a.m. Save the date notifications have been provided to both federal and state representatives and formal invitations will be provided to each Board member and to other elected officials who represent the Valley Hi-North Laguna community. Re-Opening Celebration at Courtland Library June 27, 2009 The Courtland community came together to celebrate the re-opening of the newly expanded Courtland Library on June 27, 2009, as well as the Library s 00-year anniversary, having first opened to the community in 909. In spite of the very warm weather, participants enjoyed live music and family entertainment, along with refreshments provided by the Friends of the Courtland Library. Formal remarks were given by Board Chair Linda Budge; Pat Braziel, chief of staff for County Supervisor Don Nottoli; Alison Landers, Deputy Director for Public Services; Sally Sweeny, Courtland Library Supervisor; and Nonie Wetzel, President of the Friends of the Courtland Library. The branch re-opened its doors and welcomed their first customers since April 4, boasting two-thirds more floor space, double the number of public-access computers, a separate children s and teen area, more space to display new books and materials, new furniture that can be moved to create additional program space, a new parking area and fresh exterior paint. Many thanks go to staff members Sally Sweeny and Sarah Dentan, Capital Projects Manager Lois Ross, and Director of Facilities Don Tucker, along with his talented and capable Facilities and General Services staff who pulled together all the final details for a remarkable transformation. Thanks also go to the Library s Marketing staff who planned and coordinated the re-opening celebration

2 Sacramento Public Library Authority July 23, 2009 Agenda Item 4.0: Director s Report Celebration at the Del Paso Heights Library July 8, 2009 Over 200 community residents celebrated the newly-remodeled spaces at Del Paso Heights Library with a Carnival of Fun on Wednesday, July 8, Festivities included refreshments and a myriad of fun family entertainment. Board member Sandy Sheedy, who represents District 2 on the City of Sacramento s City Council, addressed the gathering, and Board member Roger Dickinson, District County Supervisor along with his Chief of Staff, Cortez Quinn also attended. Thanks to the efforts of the Library s talented Facilities staff under the direction of Don Tucker, and with input from both Maria Johnstone, Del Paso Heights Library Supervisor, and Mary Mijares, Branch Services Manager, the library branch now includes an expanded Kids Place and Teen Zone, new furnishings and carpeting, more teen and children s books, and new book displays. AT&T has provided cable service to the library free of charge under their U-verse program for educational institutions, and the Sacramento Public Library Foundation has provided a brand new 46-inch flat screen television, whereby the library is now able to offer televised educational and learning programs for all ages. Service Hour Standardization at City of Sacramento Branches As of July 6, 2009, ten City of Sacramento library branches are now open 36 hours per week. Adjustments were made to branch schedules with consideration given to the needs and usage patterns of customers in each community. Necessary staff transfers have also been completed to reduce expenses in City of Sacramento branches, due to the reduction in funding from the City of Sacramento s General Fund. PC Reservation Conversion Completed As of July, 2009, public access computers in all 27 branch libraries have been converted to a new reservation system whereby customers are able to more easily reserve computers for one-hour blocks. Implementation was handled extremely well, in part due to a measured approach whereby conversion took place a few branches at a time so that IT staff could stay on site to troubleshoot and help with any questions during the first few hours of use. Thanks are due to everyone who helped make this project a success the PC Reservation Review Team who evaluated and selected the final product (Gerry Calderon, Michael Thompson, Chris Freeman, Gerald Ward, John Powell, Sarah Dentan, Alan Worthy, Sandi Palmer, Janet Wininger, Sarah Smith, and Eric Webb), and the IT staff who coordinated and oversaw the roll out, installation, and troubleshooting efforts to make the process as smooth as possible for both staff and patrons. Installation of Self-Check Machines on Schedule Installation of the new self-check machines is on schedule and every branch in the system will have self-check technology available by the end of the year. This is an exciting prospect as it empowers customers and allows staff s expertise to be used in more productive ways than checking out materials

3 Sacramento Public Library Authority July 23, 2009 Agenda Item 4.0: Director s Report Training and support are being provided to staff in order to assist customers with the transition to self-check. Because the new system ties in directly with the Library s circulation system, customers are notified of any fines owing on their accounts when checking out materials at the self-check stations. The new machines also offer an e-commerce feature whereby customers can pay outstanding fines using a credit or debit card right at the machine. If fines exceed the $5 threshold, customers are not able to check out additional materials until their fine has been paid. This feature is expected to help the Library with its collection of outstanding fines and fees, as it improves the ease and immediacy with which fines can be paid and helps eliminate any embarrassment a customer may have about the amount that may be owed. ATTACHMENTS Attachment A: Customer Contact Dashboard May-June 2009 Attachment B: Public Services Statistics May-June 2009 Attachment C: Administrative Services Statistics May-June 2009 Attachment D: Fourth Quarter Count Week Statistics 00005

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5 Item 4.0 Attachment A- FY Customer Contact Goal: Increase Contacts by 5% May May YTD YTD Goal YTD Projected Projected FY FY % Diff. FY FY % Diff. FY % of Goal FY % of Goal Total Customer Contacts,084,872,22, % 2,007,962 3,425,830.8% 5,, % 4,646, % Circulation 57, , % 6,220,49 6,733,93 8.3% 7,827, % 7,346, % Total Questions 03,528 02,84 -.3%,059,854,073,873.3%,337, %,7, % New Customers Registered 6,047 6, % 73,793 77, % 92, % 84, % Library Visits 242,987 24, % 2,806, 2,624, % 3,506, % 2,863,04 8.7% Program Attendance 6,56 7,66 0.0% 83,6 97, % 08, % 06, % Web Page Visits 53, , %,764,552 2,87, % 2,238, % 3,074, % Month Percent Difference YTD Percent Difference Total Customer Contacts Total Customer Contacts Circulation Circulation Total Questions Total Questions New Customers Registered New Customers Registered Library Visits Library Visits Program Attendance Web Page Visits Program Attendance Web Page Visits -5% 0% 5% 30% 45% 60% 75% -5% 0% 5% 30% 45% 60% 75% YTD Actual as Percent of FY Goal Projections as Percent of FY Goal Total Cust o 88.8% 00.0% Total Customer Contacts Total Cust o 96.9% 00.0% Circulation 86.0% 00.0% Circulation 93.8% 00.0% Total Questi 80.3% 00.0% Circulation Total Questi 87.6% 00.0% New Custo m 84.0% 00.0% New Custo m 9.7% 00.0% Library Visit s 74.8% 00.0% Total Questions Library Visit s 8.7% 00.0% Program Atte 90.5% 00.0% Program Atte 98.7% 00.0% Web Page V 25.9% 00.0% New Customers Registered Web Page V 37.3% 00.0% Total Customer Contacts Circulation Total Questions New Customers Registered Library Visits Library Visits Program Attendance Program Attendance Web Page Visits Web Page Visits 0% 20% 40% 60% 80% 00% 20% 40% 0% 20% 40% 60% 80% 00% 20% 40% 00007

6 Item 4.0 Attachment A-2 FY Customer Contact Goal: Increase Contacts by 5% June June YTD YTD Goal YTD Actual Actual FY FY % Diff. FY FY % Diff. FY % of Goal FY % of Goal Total Customer Contacts,32,496,272,5 2.3% 3,40,459 4,697,945.9% 5,, % 4,697, % Circulation 586,263 65,64.2% 6,806,754 7,385, % 7,827, % 7,385, % Total Questions 03,528 02,84 -.3%,63,383,76,057.%,337, %,76, % New Customers Registered 6,769 7,454 0.% 80,562 85, % 92, % 85, % Library Visits 242,987 24, % 3,049,098 2,866,76-6.0% 3,506, % 2,866,76 8.7% Program Attendance 0,802 2, % 93,963 0, % 08, % 0, % Web Page Visits 82,47 256, %,946,699 3,074, % 2,238, % 3,074, % Month Percent Difference YTD Percent Difference Total Customer Contacts Total Customer Contacts Circulation Circulation Total Questions Total Questions New Customers Registered New Customers Registered Library Visits Library Visits Program Attendance Web Page Visits Program Attendance Web Page Visits -5% 0% 5% 30% 45% 60% 75% -5% 0% 5% 30% 45% YTD Actual as Percent of FY Goal Actual as Percent of FY Goal Total Cust o 97.3% 00.0% Total Customer Contacts Total Cust o 97.3% 00.0% Circulation 94.4% 00.0% Circulation 94.4% 00.0% Total Questi 87.9% 00.0% Circulation Total Questi 87.9% 00.0% New Custo m 92.% 00.0% New Custo m 92.% 00.0% Library Visit s 8.7% 00.0% Total Questions Library Visit s 8.7% 00.0% Program Atte 02.5% 00.0% Program Atte 02.5% 00.0% Web Page V 37.3% 00.0% New Customers Registered Web Page V 37.3% 00.0% Total Customer Contacts Circulation Total Questions New Customers Registered Library Visits Library Visits Program Attendance Program Attendance Web Page Visits Web Page Visits 0% 20% 40% 60% 80% 00% 20% 40% 0% 20% 40% 60% 80% 00% 20% 40% 00008

7 Attachment B SACRAMENTO PUBLIC LIBRARY MONTHLY PUBLIC SERVICES STATISTICS June

8 Sacramento Public Library Monthly Report Summary JUNE 2009 June June Change YTD YTD Change N % N % Customers & Circulation Items Circulated 586,263 65,64 65,378.2% 6,806,754 7,385, , % Interlibrary Loan Loaned to Client Libraries 8,298 0,37 2, % 63,030,363 na na Borrowed from Client Libraries 0,673 0, % 04,792 25,542 na na All Other Loans % 2,772 2,630 na na New Customers Registered 6,769 7, % 80,562 85,308 4, % Total Customers 506,440 56,070 54, % na na na na Adult 325, ,422 33, % na na na na Juvenile 56,023 77,03 2, % na na na na E-card Only 3,495 23,577 na 74.7% na na na na Other % na na na na Total Customers as % of Total Population % 4.5% 3.6% 9.5% na na na na Library Visits 242,987 24,722 -, % 3,049,098 2,866,76-82, % Reference Questions Answered 47,57 43,94-3, % 49, ,466 5,429 3.% Programs TOTAL PROGRAMS - # % 3,8 3, % TOTAL ATTENDANCE 0,802 2,937 2,35 9.8% 93,963 0,726 6, % Family Programs - # % % Family Programs - Attendance 2,637 3, % 7,350 9,270,920.% Toddler Programs - # % % Toddler Programs - Attendance,073 2, % 0,770 9,43 8, % Preschool Programs - # % % Preschool Programs - Attendance 2,58 2, % 22,305 26,7 3, % School Age Programs - # % % School Age Programs - Attendance 3,229 3, % 26,046 27,369,323 5.% Teen Programs - # % % Teen Programs - Attendance 74, % 6,529 9,650 3,2 47.8% Adult Programs - # % % Adult Programs - Attendance % 0,743 8,776 -, % Senior Programs - # % % Senior Programs - Attendance % % Community Community Meeting/Meeting Room Use - # % 3,722 3, % Hours Used % 0,779 2,3, % Attendance 5,93 6,328,35 2.9% 7,75 73,07,392.9% Community Meetings - # presentations by staff % % Total Attendance 4,665 3, % 20,673 27,908 7, % Attendance - Adults % 4,553 7,2 2, % Attendance - Youth 4,276 3, % 6,20 20,697 4, % Community Group Visits to Library - # % % Total Attendance % 29,598 5,579-4, % Attendance - Adults % 3,423 3, % Attendance - Youth % 26,75 2,23-3, % Internet Access Totals Total Available Time 7,648 7,979-53, % 902, ,72-60, % Total Time Used 43,565 7,989-35, % 57, ,533-28, % % of Available Time Used 60.8% 44.4% -6.4% -26.9% 57.3% 58.% 0.8%.4% Booking Slots Used-% of Avail. 02.9% 78.9% -24.0% -23.4% na na na na Customer Self-Service 7/6/2009 Page 2 of Directors Report-Att B Pub Svc Stats June.xlsx

9 Sacramento Public Library Monthly Report Summary JUNE 2009 June June Change YTD YTD Change N % N % Self-Check Circulation 22,722 45,064 22, %,272,770,473, , % % of All Circulation for Self-Check Branches 3.3% 33.5% 2.2% 7.0% 28.5% 30.9% 2.4% 8.4% % of All Circulation for System 20.9% 22.3%.3% 6.3% 8.7% 20.0%.3% 6.7% Total Customer-Completed Renewals 03,658 5,373,75.3%,276,557,429,675 53,8 2.0% Computer Renewal - External 93,493 05,62 2,9 3.0%,50,88,298,207 47, % Computer Renewal - Internal 5,90 5, % 68,335 70,03, % Telephone Renewal 4,975 4, % 57,404 6,365 3,96 6.9% % of All Circulation for System 7.7% 7.7% 0.0% 0.% 8.8% 9.4% 0.6% 3.2% Total Holds Placed 25,323 48,058 22,735 8.%,38,028,560,447 79,49 3.0% Customer-Placed Holds 06,98 27,607 2, %,55,090,333,395 78, % % of All Holds Placed 84.7% 86.2%.4%.7% 83.6% 85.4%.8% 2.2% Total Library Catalog Searches 833, ,365 2, % 0,346,073 0,64,27 295,44 2.9% Catalog Searches - External 3 556, ,06 -,45-2.% 6,776,930 6,69,46-85, % % of Total Searches 66.7% 63.7% -3.0% -4.5% 65.5% 62.9% -2.6% -4.0% Subscription Database Searches 4 95,23 40,964-54, % 562, , , % Web Page Visits - External 6 82,47 256,77 74, %,946,699 3,074,24,27, % Electronic Databases % na na na na Download 5 2,820 4,675, % 28,785 44,243 5, % Notices Sent for Holds and Overdues - Total 04,290 25,092 20, %,285,389,384,306 98,97 7.7% Delivered via 60,788 83,557 22, % 745,60 879,88 34, % % of Total 58.3% 66.8% 9% 4.6% 58.0% 63.6% 5.6% 9.6% Delivered via Automated Telephone System 35,923 32,830-3, % 438,562 40,822-27, % % of Total 34.4% 26.2% -8.2% -23.8% 34.% 29.7% -4.4% -3.0% Delivered via Traditional Mail 7,579 8,705,26 4.9% 0,226 93,603-7, % % of Total 7.3% 7.0% -0.3% -4.2% 7.9% 6.8% -.% -4.% Resources Open Hours 4,40 4, % 53,053 52, % Closed Hours % 2,78 3, % Staff FTE % na na na na Extra Help Staff Total Hours Used 7,724 9,937 2, % 96,696 97, % Librarian Hours % 7,333 5,475 -, % Library Assistant Hours,975 2, % 25,545 24,234 -,3-5.% Shelver Hours 5,277 6,872, % 63,88 67,629 3,8 6.0% Volunteers- # % na na na na Volunteers - Hours 2,940 3, % 34,797 36,42,65 4.6% Items - Total 2,00,25,987,20-3, % na na na na Items Added 6,695 2,85-3, % 32,02 45,70 3, % Titles - Total 485,92 475,344-0, % na na na na Titles Added,83 2,837, % 20,495 23,593 3,098 5.% Bookable Public Access Internet PCs % na na na na Express Public Access Internet PCs % na na na na Notes: The distribution for total customer types began with the January 2007 report. E-Card data are a cumulative total that began in October The population estimates used are from the California Department of Finance. Last year =,335,969 This year =,35,825 3 The external catalog search data do not include search statistics from Encore. 4 The subscription database searches refer to totals for the previous month. 5 The download service began in August The website visits for FY are projected due to the transition to the Library's new website in /6/2009 Page 3 of Directors Report-Att B Pub Svc Stats June.xlsx 00002

10 Sacramento Public Library Monthly Report Customers JUNE 2009 Monthly New Customers Cumulative New Customers Total Customers June June YTD YTD Change Change Branches % Change N % N % Totals 6,769 7,454 0.% 80,562 85,308 4, % 506,440 56,070 54, % Arcade % 2,623 3, % 6,238 8,836 2, % Arden-Dimick % 2,696 3, % 2,55 24,02 2,470.5% Carmichael % 3,604 3, % 25,706 28,38 2, % Central % 7,7 6, % 46,809 52,524 5,75 2.2% Colonial Heights % 3,99 3, % 22,535 25,079 2,544.3% Belle Cooledge % 2,953 2, % 27,7 28,969, % Courtland % % % Del Paso Heights % 860, % 7,405 7, % Elk Grove % 3,827 6,78 2,35 6.4% 34,929 39,42 4, % Fair Oaks % 2,923 3, % 24,038 26,063 2, % Franklin % 3,959 4, % 22,027 25,065 3, % Galt %,647, % 2,04 2, % Isleton % % % Martin Luther King % 2,653 2, % 9,506 2,225,79 8.8% McClatchy % % 2,465 2, % McKinley %,396, %,687 2,898,2 0.4% North Highlands-Antelope % 4,879 5, % 38,875 42,38 3, % North Natomas %,32, % 5,340 7,06, % North Sacramento % % 7,485 8, % Orangevale % 498, % 6,427 7,493, % Rancho Cordova % 3,772 4, % 28,036 30,990 2, % Rio Linda % % 5,03 5, % South Natomas % 4,235 4, % 29,322 33,03 3,78 2.9% Southgate % 2,785 2, % 20,687 22,878 2,9 0.6% Sylvan Oaks % 4,098 4, % 38,560 32,529-6,03-5.6% Traveling Bookmobile % % 933, % Valley Hi - N. Laguna % 2,382 2, % 2,03 3,909, % Walnut Grove 3 8.2% %,283, % Wanderer Bookmobile % % 955, % Other Circulating Entities Books by Mail % % % ILL 0 2 na % % Misc Circ 2,70,04 -.0% 4,782 2,395-2,387-6.% 4,987 25,42 0, % 2 Notes Orangevale was closed for remodeling for several months in FY Count includes e-card customers as of 9/2007 7/6/2009 Page 4 of Directors Report-Att B Pub Svc Stats June.xlsx

11 Sacramento Public Library Monthly Report Circulation Comparison Arcade Arden Dimick Carmichael Central Colonial Heights Belle Cooledge Courtland Del Paso Heights Elk Grove Fair Oaks Franklin Galt Isleton Martin Luther King McClatchy McKinley North Highlands Antelope North Natomas North Sacramento Orangevale Rancho Cordova Rio Linda South Natomas Southgate Sylvan Oaks Traveling Bookmobile Valley Hi N. Laguna Walnut Grove Wanderer Bookmobile YTD YTD ,000 00,000 50, , , , , , , ,000 7/6/2009 Page 5 of Directors Report-Att B Pub Svc Stats June.xlsx

12 Sacramento Public Library Monthly Report Circulation JUNE 2009 Monthly Circulation Monthly Circ. per Open Hour Cumulative Circulation June June June June YTD YTD Change Branch % Change % Change N % Totals 586,263 65,64.2% 2,845 3,62.2% 6,806,754 7,385, , % Arcade 8,27 20, % % 205,250 22,97 6,667 8.% Arden-Dimick 30,368 34,337 3.% % 329, ,458 36, % Carmichael 34,206 35, % % 376,3 405,440 29, % Central 33,224 36, % % 392, ,98 40, % Colonial Heights 6,400 9, % % 94,897 2,447 6, % Belle Cooledge 36,77 38, % % 43,04 444,496 3, % Courtland, % % 7,064 9,4-7, % Del Paso Heights 4,337 3, % % 50,873 49,079 -, % Elk Grove 27,824 38, % % 33,364 32,366 8, % Fair Oaks 3,952 33, % % 359, ,74 5,508.5% Franklin 27,675 30,72 9.0% % 368,8 402,985 34,74 9.3% Galt,49, % % 27,877 34,95 6,38 4.9% Isleton 953,39 9.5% % 20,59 20, % Martin Luther King 2,89 2, % % 52,737 48,78-4, % McClatchy 6,443 7, % % 8,036 85,339 4, % McKinley,532 3, % % 37,428 53,686 6,258.8% North Highlands-Antelope 3,22 34,9 9.3% % 35, ,866 7,288 2.% North Natomas 9,359 0, % % 00,396 8,84 8, % North Sacramento 5,669 5,752.5% % 55,069 66,996, % Orangevale 6,254 7, % % 48,65 87,236 38, % Rancho Cordova 30,240 33,70 9.7% % 334, ,575 23,866 7.% Rio Linda 4,46 5, % % 5,789 64,236 2, % South Natomas 23,596 26, % % 27, ,648 5,66 5.8% Southgate 6,730 7, % % 97,273 20,665 4, % Sylvan Oaks 29,247 32,695.8% % 330, ,40 9,96 6.0% Traveling Bookmobile,493, % % 7,55 8,953, % Valley Hi - N. Laguna,309 0, % % 28,008 39,382, % Walnut Grove,65, % % 25,832 25, % Wanderer Bookmobile,69 3, % % 8,925 32,400 3, % Other Circulating Entities Books by Mail,53, % na na na 2,24 3,67,430.7% Borrower's Help Desk % na na na 4, , % ILL % na na na 2,846 2, % Misc Circ % na na na 6,449 4,600 -, % Telis % na na na 4,74 9,607 4, % Customer Online 98,684, % na na na,29,73,368,325 49,52 2.2% Telephone 4,975 4, % na na na 57,404 6,893 4, % Download 2,820 4, % na na na 28,785 44,243 5, % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 6 of Directors Report-Att B Pub Svc Stats June.xlsx

13 Sacramento Public Library Monthly Report Program Totals Monthly Program Totals Cumulative Program Totals Monthly Attendance Cumulative Attendance JUNE 2009 June June YTD YTD Change June June Avg. Avg. YTD YTD Change Avg. Avg. Branch % Change N % % Change N % Totals % 3,8 3, % 0,802 2, % ,963 0,726 6, % Arcade % % % ,565 3,608, % Arden-Dimick % % % ,450 6, % Carmichael % % % ,030 6, % Central % % % ,747 0,503-3, % Colonial Heights % % % ,393 3,20, % Community Relations % % % % Belle Cooledge % %, % ,535 7,539 2, % Courtland 0.0% % % ,838 2, % Del Paso Heights % % % , % Elk Grove % % 760, % ,530 6,95 3, % Fair Oaks % % 495, % ,596 6,368 2, % Franklin % %,305, % ,97 5, % Galt % % % ,54 5, % Isleton % % % ,940 3, % Martin Luther King % % % ,726 2, % McClatchy % % % ,699, % McKinley % % % ,89 4, % North Highlands-Antelope % % % ,347 2, % North Natomas % % % ,037 2, % North Sacramento % % % ,399, % Orangevale % % % , % Rancho Cordova % % % ,652 7, % Rio Linda % % % , % South Natomas % % % ,956 6,082 2, % Southgate % % % ,47, % Sylvan Oaks % % % ,664 4, % Technology Training % % % % Valley Hi - N. Laguna % % % , % Walnut Grove % % % , % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 7 of 7 7/6/2009

14 Sacramento Public Library Monthly Report Adult Programs JUNE 2009 Family Programs Family Program Attendance Adult Programs Adult Program Attendance Senior Programs Senior Program Attendance June YTD YTD YTD YTD June YTD YTD YTD YTD June YTD YTD YTD YTD Branch % Change Adult Youth % Change % Change Adult Youth % Change % Change Adult Youth % Change Totals % ,743 8, % % % % 869 2,44 7,350 9,270.% Arcade % % % % % % Arden-Dimick % % % % % % Carmichael % % 0 2 na na % 23 40, % Central % ,474 3, % % % % 4 7 6,853 3, % Colonial Heights % % % % % , % Community Relations % % % % % % Belle Cooledge % , % % % % 0 0,3,97 7.5% Courtland % % % % % % Del Paso Heights 0 0 na na % % % % Elk Grove % % % % % % Fair Oaks % % % % % , % Franklin % % % % % ,963, % Galt % % % % % % Isleton % % % % % % Martin Luther King % % % % % % McClatchy % % % % % % McKinley 0 0.0% % % % % % North Highlands-Antelope % % % % 9 0.% % North Natomas % % % % % % North Sacramento % % % % % % Orangevale % % % % % % Rancho Cordova % % % % % ,005 2, % Rio Linda % % % % % % South Natomas % % % % % , % Southgate % % % % % % Sylvan Oaks % 32 0, % % % % % Technology Training % % % % % % Valley Hi - N. Laguna % % % % % % Walnut Grove % % % % % % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 8 of Directors Report-Att B Pub Svc Stats June.xlsx

15 JUNE 2009 Sacramento Public Library Monthly Report Teen Programs Teen Programs Teen Program Attendance June YTD YTD YTD YTD Branch % Change Adult Youth % Change Totals % ,529 9, % Arcade % % Arden-Dimick % % Carmichael % % Central % 9 57,99, % Colonial Heights % % Community Relations % % Belle Cooledge % % Courtland % % Del Paso Heights % % Elk Grove % % Fair Oaks % % Franklin % % Galt 9-8.2% % Isleton % % Martin Luther King % % McClatchy % % McKinley 3 8.2% % North Highlands-Antelope % % North Natomas % % North Sacramento % % Orangevale % % Rancho Cordova % , % Rio Linda % % South Natomas % , % Southgate % % Sylvan Oaks % % Technology Training % % Valley Hi - N. Laguna na na Walnut Grove % % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 9 of Directors Report-Att B Pub Svc Stats June.xlsx

16 Sacramento Public Library Monthly Report Youth Programs JUNE 2009 Pre-School Program Attendance School Age Programs School Age Program Attendance Toddler Programs Toddler Program Attendance Pre-School Programs June YTD YTD YTD YTD June YTD YTD YTD YTD June YTD YTD YTD YTD Branch % Change Adult Youth % Change % Change Adult Youth % Change % Change Adult Youth % Change Totals % 85,54 0,770 9, % % 938,548 22,305 26,7 7.3% %,56 2,575 26,046 27,369 5.% Arcade 0 2 na na % ,4 58.9% % % Arden-Dimick % 46 70,390, % % 39 47,396,69 6.0% % 0 0,590, % Carmichael % , % % 0 0 2,053, % % ,526 2, % Central % , % % % % % Colonial Heights % % % % % % Community Relations % % % % % % Belle Cooledge % 0 49,074 2, % % 84 27,73, % % 62 23, % Courtland na na na na % , % Del Paso Heights % % na na % % Elk Grove na ,676 na % 26,695 2, % % 2 5,24, % Fair Oaks % , % % 8 58,33, % % 57 90,24, % Franklin % % % 93 69,449 2, % % 68 82, % Galt na na % ,076 2,70 4.5% % ,795, % Isleton % % % % % ,226 3,34 3.6% Martin Luther King % % % ,074, % % 45 04, % McClatchy % % % % % % McKinley % 56 77,705, % % , % % % North Highlands-Antelope % % % % % % North Natomas % % % % % % North Sacramento % % na na % , % Orangevale 0 7 na na % % % % Rancho Cordova % 0 0, % % ,258, % % ,265, % Rio Linda % % % % % % South Natomas % % % % % 7 08, % Southgate % % % % % % Sylvan Oaks % , % % % % , % Technology Training % % % % % % Valley Hi - N. Laguna % % % % % % Walnut Grove % % % % % % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 0 of Directors Report-Att B Pub Svc Stats June.xlsx

17 Sacramento Public Library Monthly Report Meeting Rooms Community Meetings Attendance Community Meetings Held Community Meetings Hours JUNE 2009 June YTD YTD Change June YTD YTD Change June YTD YTD Change Branch N % N % N % Totals 343 3,722 3, % 902 0,779 2,3, % 6,328 7,75 73,07,392.9% Arcade % 74 86, % 385 5,708 5,769 6.% Arden-Dimick % 80,622, % 435 8,85 7, % Carmichael % 95,35, % 703 6,925 7, % Colonial Heights % % 780 2,30 3,578, % Belle Cooledge % % 25 5,283 5, % Courtland % % % Del Paso Heights % % % Elk Grove % % , % Fair Oaks % , % 348 5,605 5, % Franklin % 55 82, %,780 6,28 6, % Martin Luther King, Jr % % % McClatchy na na na North Highlands-Antelope % % 46 5,584 5, % Orangevale % % % Rancho Cordova % % 325 3,788 4, % South Natomas % % 50 2,753 2, % Southgate % % 80, % Sylvan Oaks % % 258 4,23 3, % Valley Hi - N. Laguna % % 0, % Walnut Grove % % 32,299, % Notes Orangevale was closed for remodeling for several months in FY A Community Meeting Room was added to Walnut Grove in September A Community Meeting Room was added to McClatchy in January /6/2009 Page of Directors Report-Att B Pub Svc Stats June.xlsx

18 Sacramento Public Library Monthly Report Visits Out Visits Out Adult Attendance Youth Attendance Monthly Attendance Cumulative Attendance JUNE 2009 June YTD YTD June YTD YTD June YTD YTD YTD YTD YTD YTD Change Branch % Change % Change N % Totals % 459 4,553 7,2 3,486 6,20 20,697 4,665 3, % 20,673 27,908 7, % Arcade % % % Arden-Dimick % na % Carmichael % %,337, % Central % na % Colonial Heights % % % Belle Cooledge % % % Courtland % % % Del Paso Heights % ,280 3, % 3,738 4, % Elk Grove na % na Fair Oaks % % % Franklin % % % Galt % , % 2, , % Isleton 0 5 na na na Martin Luther King % % 346, % McClatchy % % % McKinley % , na, % North Highlands-Antelope % % % North Natomas % %, % North Sacramento % 72 79,88 869,546 3, %,725 5,059 3, % Orangevale % na % Rancho Cordova % , na,03 2,28,5 0.% Rio Linda na % na South Natomas % ,488 2,365 4,490,956, % 2,638 4,938 2, % Southgate % % % Sylvan Oaks % % % Valley Hi - N. Laguna % na % Walnut Grove % % % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 2 of Directors Report-Att B Pub Svc Stats June.xlsx

19 Sacramento Public Library Monthly Report Visits In Cumulative Attendance Visits In Adult Attendance Youth Attendance Monthly Attendance JUNE 2009 June YTD YTD June YTD YTD June YTD YTD YTD YTD YTD YTD Change Branch % Change % Change N % Totals % 58 3,423 3, ,75 2, % 29,598 5,579-4, % Arcade % % % Arden-Dimick % % % Carmichael % na % Central % ,796, % 2,309 2, % Colonial Heights % % % Belle Cooledge % % % Courtland % % % Del Paso Heights % na % Elk Grove % % 35, % Fair Oaks % na % Franklin % , na 6, , % Galt % , % 2,236,00 -, % Isleton % ,209, %,277, % Martin Luther King % na, % McClatchy % % % McKinley % % % North Highlands-Antelope % % % North Natomas % % % North Sacramento % na % Orangevale na % na Rancho Cordova % % % Rio Linda % % % South Natomas % na % Southgate % % % Sylvan Oaks % % % Valley Hi - N. Laguna % % % Walnut Grove % % % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 3 of Directors Report-Att B Pub Svc Stats June.xlsx

20 Sacramento Public Library Monthly Report Self-Check JUNE 2009 Monthly Circulation Cumulative Circulation % of Branch % of Branch June June Change % of Branch YTD YTD Change Circulation Circulation Branch N % Circulation N % Change Totals 22,722 45,064 22, % 33.5%,272,770,473, , % 28.5% 30.9% 8.4% Arcade 5,333,78-3, % 8.5% 53,432 55,29, % 26.0% 24.8% -4.6% Arden-Dimick 0,907 9,606 -,30 -.9% 28.0% 02,39 00,45-2, % 3.% 27.4% -.8% Carmichael 8,897 9, % 55.5% 99,283 28,684 9,40 9.7% 53.0% 53.9%.8% Central 8,93 8, % 24.% 08,295,780 3, % 27.6% 25.8% -6.5% Belle Cooledge 9,504 9, % 23.9% 04,977 0,95-3, % 25.4% 22.9% -9.8% Elk Grove 2,45 30,3 8, % 79.0% 30,04 22,52 9, % 4.5% 68.8% 65.7% Fair Oaks 0,200 0, % 32.% 0,90,67 0, % 28.2% 30.6% 8.6% Franklin 2,863 4,583, % 5.2% 53,499 36,8-6, % 4.5% 9.% -37.0% North Highlands,5 3,633 2,22 8.4% 40.0% 9,022 29,522 0, % 33.9% 36.% 6.6% North Natomas 3,48 4,44, % 43.0% 29,5 45,862 6, % 29.0% 38.6% 33.% Rancho Cordova 8,24 9,57, % 27.6% 7,29 95,739 24, % 2.3% 26.7% 25.5% South Natomas 7,628 7, % 28.0% 80,329 82,300,97 2.5% 29.6% 28.7% -3.% Southgate 3,380 4,629, % 25.7% 32,059 48,2 6, % 6.3% 23.9% 46.8% Sylvan Oaks 8,4 8, % 26.7% 74,759 89,477 4,78 9.7% 22.6% 25.5% 2.9% Valley Hi-North Laguna,758 2, % 23.2% 3,096 25,302 2, % 0.2% 8.2% 77.4% Self Check as % of Branch Circulation Last Year to Date This Year to Date Arcade Arden-Dimick Carmichael Central Belle Cooledge Elk Grove Fair Oaks Franklin North Highlands North Natomas Rancho Cordova South Natomas Southgate Sylvan Oaks Valley Hi-North Laguna 0.0% 0.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 7/6/2009 Page 4 of Directors Report-Att B Pub Svc Stats June.xlsx

21 JUNE 2009 Sacramento Public Library Monthly Report Virtual Self-Service June June Change YTD YTD Change N % N % Total Renewals 03,658 5,373,75.3%,276,557,429,675 53,8 2.0% External 93,493 05,62 2,9 3.0%,50,88,298,207 47, % Internal 5,90 5, % 68,335 70,03, % Telephone 4,975 4, % 57,404 6,365 3,96 6.9% % of All Circulation 7.7% 7.7% 0.0% 0.% 8.8% 9.4% 0.6% 3.2% All Holds 25,323 48,058 22,735 8.%,38,028,560,447 79,49 3.0% Self-Placed 06,98 27,607 2, %,55,090,333,395 78, % % of All Holds 84.7% 86.2%.4%.7% 83.6% 85.4%.8% 2.2% Total Electronic Access 833, ,247 8,420.0% 9,286,83 0,56,92,275, % Catalog Searches 556, ,06 -,45-2.% 6,776,930 6,69,46-85, % Subscription Database Use 95,23 40,964-54, % 562, , , % Library Web Site Visits 2 82,47 256,77 74, %,946,699 3,074,24,27, % Download 2,820 4,675, % 28,785 44,243 5, % 2 Notes: The subscription database searches refer to totals for the previous month. The website visits for FY are projected due to the transition to the Library's new website in /6/2009 Page 5 of Directors Report-Att B Pub Svc Stats June.xlsx

22 Sacramento Public Library Monthly Report Materials & Hours Items Titles Open Hours Closed Hours JUNE 2009 June June June June June YTD YTD % June YTD YTD % Branch Change 2009 Reason Change Totals 2,00,25,987,20 485,92 475,344 4,38 53,053 52,976-0.% 80 2,78 3,99 5.0% Arcade 80,838 79,665 66,660 65, ,2 2,66 2.% 0na % Arden-Dimick 92,409 85,064 85,808 82, ,7 2,65-0.3% 0 na % Carmichael 26,775 23,54 0,246 0, ,23 2,5-0.4% 0 na % Central 349, , , , ,58 2, % 0na % Colonial Heights 78,343 74,32 74,063 74, ,50 2,33-0.8% 0 na % Belle Cooledge 5,295 09,734 00,656 98,4 88 2,45 2,39-0.3% 0 na % Courtland 20,404 6,935 5,853 5,39 0,355, % 03 Branch expansion % Del Paso Heights 39,878 24,074 30,725 26,679 08,745,73 -.8% 44 Remodeling and inventory % Elk Grove 72,490 67,82 72,052 66, ,59,85-5.9% 0 na % Fair Oaks 89,80 86,66 82,269 82,327 88,954 2,3 9.% 0 na % Franklin 9,099 90,903 75,547 78, ,35 2,502 8.% 0 na % Galt 45,274 44,77 44,000 44,82 55,779, % 0na % Isleton 8,23 7,99 7,935 7,707 8,52, % 4 Crawdad Festival % Martin Luther King 22,483 0,549 08,669 99, ,46 2,40-0.3% 0 na % McClatchy 25,69 25,946 22,78 23,74 43,709,707-0.% 0na % McKinley 5,404 48,56 48,82 47,559 53,833,83-0.% 0na % North Highlands-Antelope 99,657 98,422 90,43 9, ,245 2,59-3.8% 28 na % North Natomas 25,900 27,336 26,224 28, ,45 2,04-6.% 0 na % North Sacramento 38,425 33,205 32,822 28,96 50,700, % 0 na % Orangevale 33,288 35,360 29,47 32,382 23,033,46 4.4% 0 na % Rancho Cordova 98,783 96,08 89,229 89, ,6 2,32 -.3% 0 na % Rio Linda 3,06 29,442 30,399 30,30 23,460, % 0 na % South Natomas 89,32 84,697 73,957 73, ,090 2,53 3.0% 0 na % Southgate 84,686 7,247 8,847 72,866 72,97,90-3.% 0 na % Sylvan Oaks 97,745 95,476 95,223 95, ,39 2,37-0.8% 0 na % Traveling Bookmobile 8,263 8,055 5,544 5, % Parking Lot Construction 0 8 na Valley Hi - N. Laguna 44,725 42,069 40,847 39,624 58,856, % 0 na % Walnut Grove 22,829 2,446 22,346 22,029 23,472, % 0 na % Wanderer Bookmobile 6,88 7,586 4,0 4, % 0 na % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 6 of Directors Report-Att B Pub Svc Stats June.xlsx

23 Sacramento Public Library Monthly Report Staffing Extra Help Hours - Librarian Extra Help Hours - Library Assistant Extra Help Hours - Shelver Volunteers JUNE 2009 Staff June YTD YTD Change June YTD YTD Change June YTD YTD Change YTD YTD Change Branch FTE N % N % N % N Hours N % Totals ,333 5,475 -, % 2,498 25,545 24,234 -,3-5.% 6,872 63,88 67,629 3,8 6.0% 458 3,245 34,797 36,42,65 4.6% Arcade % 43,539, % 79 2,079 2, % ,725, % Arden- Dimick % 6,389, % 304 2,600 2, % ,652 2, % Carmichael ,997, % 88,959 2, % 382 5,23 5, % ,46 3, % Central , , % 9,580 2, % 653 2,490 3,492, % ,063 2, % Colonial Heights , % 246,835, % 68 0,999,999 na , % Belle Cooledge % 84,522, % 59 4,487 4, % ,906 4, % Courtland % % % % Del Paso Heights na % 82, % % Elk Grove % , % 407 2,480 3, % 23,760, % Fair Oaks % 2, % 299 2,395 2, % 5,63, % Franklin % 45, % 39 3,57 3, % ,576, % Galt % 64, % 05,383, % % Isleton % % 08,666, % na Martin Luther King na % 23 3,666 2,546 -, % % McClatchy % % % % McKinley % % , % % North Highlands-Antelope % % 220 2,868 2, % 9 74,638, % North Natomas % % , % % North Sacramento % % 0, % % Orangevale % % % % Rancho Cordova % 24,894, % 34 3,288 2, % ,333 2, % Rio Linda % % % % South Natomas % % 29 2,528 2, % ,073 2, % Southgate % 69,75, % 229 2,590 2, % 9 66,264, % Sylvan Oaks % 202,579, % 37 2,778 3, % 23 4,398, % Traveling Bookmobile % % % % Valley Hi - N. Laguna % 85, % % % Walnut Grove % % 7,426, % % Wanderer Bookmobile % % % % Notes Orangevale was closed for remodeling for several months in FY /6/2009 Page 7 of Directors Report-Att B Pub Svc Stats June.xlsx