Calendar 2010 Call Statistics Problems and Needs as Reported by Callers

Transcription

1 Calendar 2010 Call Statistics Problems and Needs as Reported by Callers January 1, December 31, Broward - All Calls Gender Female Male Total % Female 68.3% 64.7% 67.9% 69.6% 67.5% 67.5% 68.7% 70.7% 71.1% 71.2% 70.7% 70.4% 69.3% Language Spoken On Call Creole Speaking English Speaking Other Language Spanish Speaking % Other than English 4.2% 4.9% 4.3% 3.8% 3.8% 3.8% 3.4% 3.5% 3.5% 3.2% 3.2% 3.4% 3.7% Type of Call Agency Services Follow-Up - Complete Follow-Up - Incomplete Follow-Up Total Information & Referral Information Only Intervention Listening Only Listening/I&R** Obscene/Abusive Advocacy (was Youth Advocacy prior to 3/ Other Help Line Incoming Call Totals Calls Including Follow-Ups, Advocacy & Interven Will this info help? 1 of 8

2 No Not Asked Yes Unknown % Responding YES 99.0% 98.9% 98.7% 99.1% 98.9% 99.1% 98.9% 98.7% 98.6% 98.9% 98.5% 98.5% 98.8% Help Line DCF Adoption Hotline Family Service Senior Helpline Phone Friend INFOline TDD Line Teen Hotline Homeless Helpline n Problems/Needs ABUSE Child Abuse/Neglect Elderly Abuse Disabled Abuse Domestic Violence Incest Rape CHRONIC MENTAL ILLNESS General Support In Crisis ADDICTIONS Alcohol-self Alcohol-other Cocaine-self Cocaine-other of 8

3 zzeating Disorders Education/Prevention Gambling Internet Addictions Opiates-self Opiates-other Drugs-self Drugs-other Support Group Marchman Act Treatment-Outpatients Treatment-Residential Dual Diagnosis BASIC NEEDS Child Support Clothing/Furniture Shelter-Disaster Shelter-Men Shelter-Women Shelter-Family Shelter-Teens Food Food Stamps FPL/Utilities Group Home Home Repairs Lost Benefits Housing Money Management Rent/Mortgage Transportation SSI/Social Security WAGES/TANF Client Check of 8

4 Emotional/Mental Counseling Anger/Anxiety/Stress Baker Act Bereavement Depression Fantasy/Sex Calls Psychiatric Hospitalization Psychiatric Treatment Relationship Problems Sexual Identity Sexual Obsession/Compulsion Support Group Testing/Evaluation ^Homicidal Threat Attention Deficit Disorder Bi-Polar Dual Diagnosis Conduct Disorder Severely Emotionally Disturbed Family Service Agency Family Problems Adoption/Foster Care Caregiver Support Child-Ungovernable Day Care-Adult Day Care-Child Divorce/Separation Parent/Child Conflict Parental Stress Gov't/Community Services Animal Service Consumer Complaints First Call for Help of 8

5 Holiday Gifts Holiday Food Information - Govt/Public Public Library Social Recreation Information zvolunteering/donations Volunteering Donations Disaster Relief/Recovery Conduct Florida System Check Health Needs Chronic Medical Condition Eating Disorder Eye Care Dental Care Financial Assist Health Clinics Sickle Cell Anemia Hypertension Hemophilia Heart Failure (Congestive) HIV/AIDS Asthma Diabetes Uninsured Medications Home Health Care Hospital/Physician Referral Medical Equipment Medicare/Medicaid Nursing Home Pre-Natal Birth Control STD Support Group - Health Transportation-Meds X-Obesity (was Other prior to 05/ of 8

6 Jobs/Training/Education ~Literacy Employment Needs ~GED Job Training Adult/Voc Education Special Education Job Registration Employer's Inquiry Auxilliary Education Programs^~ Legal/Criminal Advocacy Crime Victim Discrimination Divorce/Custody Entitlements Denied Family Mediation Guardianship Immigration/Citizenship Landlord/Tenant Law Enforcement Legal Aid/Attorney Referral DO NOT USE Suicide Suicide 2nd Party Suicide in Progress Suicide Thought/Threats Suicide with Plan Suicide Information/Education Suicide Support Group ^Suicide/Homicide Threat Teen/Youth Issues of 8

7 Counseling Needs Delinquency Family Violence Friends/Peers Gangs/Violence Parent/Child Conflict Pre-Natal Birth Control Relationship Problems Runaway/Throwaway School Problems Sex Questions Sexual Identity Social Life/Recreation Substance Abuse-self Substance Abuse-other CMH Problems & Needs Prevention services Home-based services School-based services Family therapy Family support Respite services Outpatient treatment Day treatment Crisis stabilization Therapeutic foster care Residential treatment Inpatient hospitilization zzcase management Services for sex offense victims Transitional services Other mental health service Case Management Request zzcase Management Service Sea zzcase Management Referral/Pla Total of 8

8 Special Needs DD - Asperger's Disorder DD - Autism DD - Cerebral Palsy DD - Down Syndrome DD - Cognitive Impairment DD - Spina Bifida D - Visual Impairment D - Hearing Impairment D - Speech / Language Disorder D - Traumatic Brain Injury Advocacy Care Coordination Assistive Technology Social / Recreational Activities*** Early Intervention Life Skills Training School-based Services*** Parent Education / Support Rehabilitative Therapies Supported Employment Transition Support Services Y - Returned Call X - Call Back Needed TOTAL Touchline - incoming Grand Total of 8