RACQ Mobility Survey - Taxis and Rideshare

Transcription

1 RACQ Mobility Survey - Taxis and Rideshare For Information RACQ Public Policy Department Date 2 December 1 R A C Q M o b i l i t y S u r v e y P a g e 1

2 Contents 1 Introduction Methods Demographic profile of respondents Age and Location Licensing and vehicle ownership Travel habits... 4 Survey Results Ridesharing Compulsory third party insurance... 1 R A C Q M o b i l i t y S u r v e y P a g e 2

3 1 Introduction The RACQ is Queensland s peak motoring organisation with 1.2 million members. RACQ s Public Policy Department developed this mobility survey to inform ongoing advocacy and policy development. The key objective of the mobility survey is to understand Queenslanders views on issues related to taxis and ridesharing and how these affect their future mobility. 2 Methods RACQ conducted an online survey of Queensland adults in June 1. A total of 1,9 valid responses were received, demographically representative of the Queensland population (Χ 2 (3) = 8.364, p = 1., calculated using the percentage of the total sample split by gender and age group). This survey was conducted using an online panel (MyOpinions). The survey sampling used quotas to stratify according to ABS stats on age, region and gender. Incentives for survey completion were arranged by MyOpinions using a point system (more information is available on their website). The data was collected in June 1. 3 Demographic profile of respondents 3.1 Age and Location The age profile demographically matched the Queensland population over 18 years. The sample was split by Brisbane City Council, other South East Queensland and the rest of Queensland Chart 1: Age profile by gender R A C Q M o b i l i t y S u r v e y P a g e 3

4 of Respondents of Respondents of Respondents Chart 2: Regional profile Region Brisbane City Coucil Area. South East Qld (Other than Brisbane City Council Area) 32 Rest of Qld 3.2 Licensing and vehicle ownership The majority of participants (88%) held a motorbike or car licence and (8%) owned a registered car. Chart 3: Licensing Car or Motorbike Licence No Yes Chart 4: Car ownership Owner of Registered Car No Yes R A C Q M o b i l i t y S u r v e y P a g e 4

5 Precentage of Respondents Precentage of Respondents 3.3 Travel habits Respondents were asked a series of questions about their travel habits to ascertain the frequency of their use of cars, taxis and ridesharing. 2% of respondents travelled in a car every day or most days and another 22% once or several times per week. 18% of respondents rarely or never travelled in a car. Most taxi travel was occasional (46%), with 49% rarely or never using cabs. % used a taxi at least weekly. Chart : Travel in car Travel in Car Rarely/ Never Occasionally Once or several times/week 22 2 Everyday or most days Chart 6: Travel in a taxi 6 49 Travel in a Taxi 46 1 Rarely/ Never Occasionally Once or several times/week 4 1 Everyday or most days Disability affected the transport choices of 7% of people in the survey. Open text responses generally described medical conditions and the use of wheelchairs and mobility scooters as limiting their transport choices. R A C Q M o b i l i t y S u r v e y P a g e

6 Telephone booking Web Smartphon e/tablet app Taxi rank Hailed taxi 4 Survey Results 4.1 Ridesharing The survey asked participants a number of questions about their experiences and opinions on taxis and ridesharing. Respondents who had used a taxi or rideshare vehicle in the past six months answered a range of questions about their last ride. There were 493 respondents who had used a taxi and 4 who had used a rideshare vehicle. To access their taxi service, 3% used a taxi telephone booking service and 27% had used a taxi rank. As the rideshare service only uses app based bookings, 1% of rideshare passengers accessed their vehicle through the app. Chart 7: Source of taxi How did you source this taxi? (n=493) Satisfaction across taxi and rideshare users was high. The majority of both groups agreed the taxi and rideshare vehicle was in good condition and clean, and the wait time was satisfactory. Chart 8: Condition of taxi The taxi was in good condition and clean (n=493) R A C Q M o b i l i t y S u r v e y P a g e 6

7 Chart 9: Condition of rideshare vehicle The car was in good condition and clean (n=4) Strongly disagree Disagree Neutral Agree Strongly agree Chart 1: Wait time for taxi 6 I was happy with the wait time for the taxi (n=493) Chart 11: Wait time for rideshare vehicle 6 I was happy with the wait time for the car (n=4) R A C Q M o b i l i t y S u r v e y P a g e 7

8 When asked about the driver s level of service, taxi passengers were less satisfied than rideshare passengers. 67% agreed that the taxi driver provided a high level of service, compared to 88% for rideshare drivers. Chart 12: Driver level of service Taxi 6 1 I felt the driver provided a high level of service (n=493) Chart 13: Driver level of service Rideshare I felt the driver provided a high level of service (n=4) The level of perceived safety was higher in rideshare (89%) than taxis (78%), but both fared well. Chart 14: Taxi safety I felt safe riding in the taxi (n=493) R A C Q M o b i l i t y S u r v e y P a g e 8

9 Chart 1: Rideshare safety 6 1 I felt safe riding in the car (n=4) When asked about cost, passengers had quite divergent opinions between taxi and ridesharing. A significant proportion of taxi users were neutral on this point, but the majority (6%) believed the fare was too expensive. This was much lower for rideshare with only 13% believing the fare was too expensive. Chart 16: Cost of taxi The taxi fare was too expensive (n=493) Chart 17: Cost of rideshare The fare was too expensive (n=4) R A C Q M o b i l i t y S u r v e y P a g e 9

10 These responses were consistent with the optional open text question responses about how taxi services could be improved. About half of recipients who wrote in the box nominated reduced fares and 2% wanted improved service levels and quality. All participants were asked if they were prepared to pay more during busy times. About one third agreed they would, one third disagreed and the final third were neutral on this issue. Chart 18: Surge Pricing I am prepared to pay more during busy times (n=19) % 3% 34% % 27% 2% % 1% 14% 19% 1% % % Strongly Disagree Disagree Neutral Agree Strongly Agree 6% The survey sought information from all respondents, including those who had not used a rideshare vehicle or a taxi in the past six months, about issues raised as important in the ridesharing media discussion. Respondents believed that safety was important across the board, incorporating driver skills, licencing and criminal history; and vehicle safety. Respondents believed that drivers should have both safe driver training (7%) and licence and criminal history checks (9%). Participants were asked a range of questions about the role of government in responding to ridesharing in Queensland. Chart 19: Driver training Rideshare drivers should have additional safe driver training (n=19) R A C Q M o b i l i t y S u r v e y P a g e 1

11 Chart : Licence, criminal history checks 7 6 Rideshare companies should check drivers criminal and licence history (n=19) Respondents agreed that ridesharing vehicles should have regular roadworthy checks (87%) and that cars should have a high safety rating (82%). Chart 21: Roadworthy checks Ridesharing vehicles should have regular roadworthy checks (n=19) Chart 22: Safety Ratings Rideshare vehicles should have a high safety rating (n=19) When asked about the age of vehicles 64% of respondents believed rideshare cars should be less than 1 years old and 38% felt they should be less than five years old. 48% believed that rideshare cars should have a high fuel efficiency rating, while the other half didn t care. R A C Q M o b i l i t y S u r v e y P a g e 11

12 Chart 23: Vehicle age less than years Rideshare vehicles should be less than years old (n=19) Chart 24: Vehicle age less than 1 years Rideshare vehicles should be less than 1 years old (n=19) Chart 2: Rideshare fuel efficiency Rideshare vehicles should have a high fuel efficiency rating (n=19) R A C Q M o b i l i t y S u r v e y P a g e 12

13 Chart 26: Fare transparency Customers should be informed of the total fare when they book a rideshare service (n=19) % agreed customers should be informed of the total fare when booking the service. The final section of the ridesharing questions related to the role of government in regulating ridesharing and taxi services. When asked if ridesharing should be disallowed because of the impact on taxis, 3% disagreed, 33% were neutral and 14% agreed. Those in support of new regulations outnumber those against by 4 to 1, and one third of respondents don t care. When asked whether they felt people should have a choice of taxis or ridesharing services 8% of respondents agreed they should have a choice and 8% agreed that government should set rules to ensure ridesharing is safe. Only 4-% of people are actively opposed to government regulating so consumers have a choice between taxis and ridesharing. Chart 27: Rideshare competition to taxis 3 2 Ridesharing should not be allowed in Queensland as it competes with taxis (n=19) R A C Q M o b i l i t y S u r v e y P a g e 13

14 Chart 28: Choice People should have the choice of taxi or ridesharing services (n=19) Chart 29: Role of government The Government should set rules to ensure that ridesharing is safe (n=19) Of the 19 respondents, 13 percent were interested in becoming a rideshare driver. Chart : Interest in becoming a rideshare driver 6 I am interested in being a rideshare driver (n=19) R A C Q M o b i l i t y S u r v e y P a g e 14

15 of Respondents of Respondents 4.2 Compulsory third party insurance Respondents were asked whether CTP fees should be based on the distance driven for rideshare and taxis. More than half the group (1%) were neutral in their response. 37% agreed and 12% disagreed. Chart 31: CTP based on distance taxis and rideshare 6% % % CTP fees should be based on the distance driven for rideshare and taxis 1% 37% % % 1% % 12% Disagree Neutral Agree When asked about CTP being based on distance travelled for all vehicles, 48% were neutral, with 39% agreeing and 13% disagreeing. Chart 32: CTP based on distance all vehicles 6% % CTP fees should be based on the distance driven for all vehicles 48% % 39% % % 1% % 13% Disagree Neutral Agree END R A C Q M o b i l i t y S u r v e y P a g e 1