Parking and Transportation Services

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1 Parking and Transportation Services Annual Report: Fiscal Year

2 Director's Message A Message from Don Thornton Dear University of Kentucky Parking Customer, The fiscal year was one full of change for Parking & Transportation Services (PTS). Throughout the course of the year, PTS focused on improving credit card security and online customer service, promoting alternative transportation on campus and maximizing the efficiency of existing parking space usage. In early 2009, PTS worked closely with UK Treasury Services to alter existing credit card procedures to remain in compliance with both UK and PCI DSS standards. As a result of this, all online permit applications and citation payments are now real-time. In order to facilitate this change, PTS introduced the Parking Account Manager. The new system requires users to login with their UK or BCTC credentials. The implementation of the Parking Account Manager allows users to manage some of their own information, such as adding a new vehicle license plate to their account, as well as purchasing a permit once logged into the system - all in real time. PTS primary focus of the fiscal year was alternative transportation. This included bicycles, mopeds and more. A September 2008 bicycle cordon count indicated a 37% increase in bicycle ridership on campus compared to a decade ago. Based on the influx of bicycles on campus, along with an increased moped and motorcycle presence, PTS officials changed the existing Motor Vehicle, Parking & Permit Regulations to reflect the updated needs of alternative transportation. The largest update to the regulations involved the requirement for bicycles parked on campus to display a free bicycle parking permit, which is valid for the entire time the individual owns the bicycle and offers countless benefits. The moped and motorcycle changes are expected to take place next fiscal year. Finally, PTS promoted ride-sharing in addition to other forms of alternative transportation through the campus- and nation-wide Fall Commuter Challenge Competition. UK finished third nationwide and saved a total of 31,989 pounds of carbon dioxide emissions. Lastly, PTS is always striving to use existing parking spaces as efficiently as possible. To that end, PTS began a summer-only permit program for parking areas which have historically been off control during the summer. This change helped to address the needs of the increasing number of special events on campus during the summer and those of summer school students. Overall, PTS had a year filled with new programs, with many more on tap for the coming year. In the following pages, our department has attempted to be as forthcoming as possible with our budget, allowing permit holders to see how their dollars are spent. Sincerely, Donald A. Thornton Director Parking & Transportation Services University of Kentucky 2

3 Departmental Scope Mission The mission of Parking & Transportation Services is to promote safe and reasonable access to Campus for all University Employees, Students, and Guests. Responsibilities Manage campus parking supply: The University of Kentucky has 21,227 parking spaces on the Lexington campus. You will find more detailed space information in the parking statistics section of this report. Administer permit and revenue controlled parking programs: This task includes issuing employee and student parking permits as well as day passes for visitors. Additionally, the Department oversees visitor pay lots and parking meters on campus. As previously mentioned, 2009 marked the introduction of a permit program for bicycles and mopeds parked on campus. Coordinate special event parking: The nature of the University requires that we accommodate special event parking. In fiscal year , Parking and Transportation Services scheduled parking for 1,895 events on campus. The sheer number of events highlights the need for close management of parking resources, ensuring reasonable availability of parking for all user groups. For more information, visit the Special Events page at Enforce parking regulations: Our enforcement efforts include both active and passive control. Passive control measures include permit control systems and parking gates, while active measures encompass our patrolling efforts. Propose parking and transportation policies and regulations: Periodically, the Parking and Transportation Committee reviews the Parking Regulations and recommends improvements. The Parking and Transportation Committee consists of faculty, staff, and students appointed by the University President. Operate C.A.T.S. bus system and administer LexTran Campus service: The C.A.T.S. bus system is staffed and operated by UK Transportation Services. This system provides over 750,000 rides per year to the campus community. LexTran service is managed and operated by the Lexington Transit Authority through a contract with the University of Kentucky; however, this service is administered through UK Transportation Services. Provide bus charter service for University use: Many University departments, athletic teams, alumni organizations and conferences require the need for special charter transportation throughout the year. For fiscal year , we provided 332 charters. Coordinate campus bicycle program: The Department has the responsibility to enforce bicycle parking regulations and maintain bicycle route signs and storage facilities. The University has approximately 2,800 bicycle parking spaces on campus. The bicycle parking regulations were updated during this past fiscal year to require all bicycles on display bicycle permits, which are provided at no fee. Operate Motorist Assistance Program: The Department has a commitment to the University community to assist motorists with automobile trouble. For details, visit our motorist assistance information page. 3

4 Financial Highlights As a service to our customers, we have provided information on both Departmental Revenue and Expenses. While Parking and Transportation Services generates revenue in several ways, the majority of our income has always been permit sales (60.3% last year). Many people have commented that we must make a lot of money from parking citations and impoundments, so much that we could build another parking structure; however, this has never been the case. The overriding objective of revenue generated through citations and impoundments is to match the cost of enforcement. It is our belief that violators, not permit holders, should be financially responsible for expenses related to enforcing the parking regulations. One of the other key financial statistics that shocks many individuals is the staggering cost that the Department pays each year for construction of new parking areas, maintenance of existing parking lots and debt financing of parking structures. For fiscal year , the Department paid over $3.4 million on such projects. With each new structure requiring nearly $1 million in debt service payments each year, it becomes easy to understand why our Department has not undertaken more parking structure construction. Another major expense each year is the campus shuttle system, which is funded from parking permit revenue. Through the combination of LexTran coaches and smaller CATS buses, this system encourages employees and students to park at remote parking areas and ride to campus via mass transit. By reducing the number of cars that enter the campus core, we are able to reduce congestion, allow more convenient parking for individuals with disabilities and visitors and reduce vehicle/pedestrian conflicts. We have attempted to be forthcoming with our financial data to provide a better understanding of the financial challenges that we face. Through basic analysis it is easy to see why the parking permit fees must be periodically increased. We must be forward-thinking and proactive when dealing with the increasing demand for campus parking and parking loss due to construction. 4

5 Parking Statistics Parking Allocation Each year Parking & Transportation Services receives numerous requests for information pertaining to the number of parking spaces on campus. Parking and Transportation Services manages all 21,227 parking spaces. The table and graph to the right only account for 20,325. The non-reported 902 spaces are comprised of motorcycle, official and service vehicle and loading zone spaces. Permit Allocation We get many questions that ask us if we oversell our parking areas. The simple answer to this question is yes. From an efficiency standpoint, ratios exist for each user group that will accurately replicate the number of permits that any given area can be oversold and still provide adequate parking to the user groups during any given day. Don't mistake this for permit holders that have numerous parking options. "E" permit holders, for instance, have a wide variety of parking options, even though the most convenient option may be unavailable, employee parking is available somewhere on campus. The one exception to overselling is residential permits. It is possible that all residential permit holders for a certain area could have their vehicles in a facility at the same time. As a result we only sell permits for the number of spaces in each particular area. Violators are usually to blame should a resident not find parking available in their designated lot. The tables at the bottom detail the number of each type of permit that were sold for fiscal year , as well as the number sold in the previous fiscal year. 5

6 Parking Citations Similar to our allocations, we also report the statistics associated with citations and impoundments. We do not wear these numbers as a badge of honor. On the contrary, our desire would be for all campus motor vehicle operators to be considerate to fellow parkers and follow the regulations. If we achieved this objective, enforcement would not be necessary. Unfortunately, we will never reach this aspiration. When parking is at such a premium, as it is at the University of Kentucky, people will attempt to take advantage of the system and each other, placing those who follow the regulations at a distinct disadvantage. 6

7 Permits Sold 7

8 Look Ahead While the fiscal year was filled with changes for PTS, many more are just around the corner. In the coming year, PTS will continue to work on initiatives geared towards an improved customer experience, efficiency and sustainability. As technology changes, PTS needs to adapt and change the ways that it communicates with employees, students and visitors to campus. PTS plans to implement a parking and transportation information radio station, so that news and information is available 24 hours a day. PTS will also begin using social media, starting with a Twitter stream. Twitter is a free social messaging utility for staying connected in real-time. Users can choose from several different mediums by which to receive updates, such as , text message or RSS feed. In terms of efficiency, moped rules and regulations will be implemented, so that mopeds are treated identically to motorcycles on campus. This will help alleviate the growing demand for bicycle parking areas, and encourage safe operating and parking procedures for mopeds. PTS will also be addressing the changing needs of campus by adapting to the loss of parking spaces from several campus construction projects, most notably the Marksbury Building (Digital Village). In order to better understand the transportation issues related to UK s campus and its constituents, PTS will complete a campus Transportation Demand Management study, either as a stand-alone plan or as part of an overall parking and transportation plan. This will provide PTS with a comprehensive view of the existing transportation climate and the options for the future, which will result in increased use of alternative transportation. Finally, PTS expects to roll out a car sharing program on campus. This would involve hourly or daily car rental for the campus community, and would help minimize some of the obstacles to alternative transportation. PTS is excited about the new initiatives planned, and is looking forward to making getting around the University of Kentucky easier for everyone in the upcoming year. 8

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