Consumer Warranty Information 2014 U.S. Motorcycles and Scooters

Transcription

1 Consumer Warranty Information 2014 U.S. Motorcycles and Scooters BMW Motorrad USA BMW of North America, LLC Woodcliff Lake, NJ

2 Notice The National Traffic & Motor Vehicle Safety Act of 1966 requires manufacturers to be in a position to contact the vehicle owners when a correction of a product defect becomes necessary. At the time of resale of this motorcycle, fill in and mail this postcard to BMW NA. If a change of address takes place, also notify BMW NA via this postcard. For immediate updates or if there are no cards left please contact the BMW Customer Relations Center at: The information supplied by you will be used by BMW to update new owner and customer information. Rest assured that we will not rent or sell your personal information to anyone. To see our privacy policy please go to or call

3 BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 131 WESTWOOD NJ POSTAGE WILL BE PAID BY ADDRESSEE ATTN: MOTORCYCLE CUSTOMER RELATIONS AND SERVICE BMW OF NORTH AMERICA LLC PO BOX 1227 WESTWOOD NJ NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES

4 Please Check One Address Change Owner Change Model (Mr./Mrs./Ms.) First Name Current Date (MMDDYYYY) Date of Change of Status (MMDDYYYY) Chassis (print the last seven digits of the VIN) Middle Initial BMW Motorcycle and Scooter Roadside Assistance Plan 24 Hour National Toll-Free Assistance Number Last Name Address: Number Street Apt./Suite Detach Temporary Membership Card Below City State Zip Code AM Phone PM Phone Cell Phone Vehicle Status: Sold Privately (print name and address of new owner above, if known) Purchased Privately Exported Traded Destroyed Lease Ended Stolen Gifted Never Owned BMW Motorcycle and Scooter Roadside Assistance Plan 24 Hour National Toll-Free Assistance Number Temporary Membership Number: 45BMTEM100

5 Table of Contents PAGE Contents...1 Responsibilities of Ownership...2 BMW Customer Satisfaction...4 Customer Assistance Notification...7 Customer Warranty Information Emission Control Maintenance Schedule Change of Ownership... 1

6 Responsibilities of Ownership Dear BMW Owner; Congratulations on the purchase of your new BMW. Whether you have just purchased your first BMW or you are a previous owner, we hope your new BMW will live up to your expectations in every way. The proper care and service of your new BMW is essential to its safe, dependable operation, longevity and to the protection of your investment. Your BMW is covered by a new motorcycle and scooter limited warranty, noise emission warranty/tampering provisions and an emissions related defect warranty. Detailed warranty information is contained on pages Our Customer Relations and Services Department, now accessible via a toll free number, is at your service. The phone number is We recommend that you place all the service needs of your BMW in the hands of your BMW motorcycle and scooter dealer who has made a substantial investment in Service Training, Special Tools, Diagnostic Equipment and Original BMW Parts. Certified Technicians perform high quality repairs in a minimum amount of time. BMW personnel work closely with BMW dealers to maintain the highest standards for their service and parts department. This booklet is provided by BMW Motorrad USA to inform you of applicable motor cycle and scooter warranties. BMW manufactures its motorcycles and scooters to high production quality standards. Your Rider s Manual for your BMW will provide information on operating instructions, safety and riding hints, general specifications, as well as care and maintenance procedures and intervals. The finish of your BMW will be enhanced by regular washing with approved cleaning products, avoiding high pressure washing systems, and touching up any stone chip damage immediately. Since paint finishes are susceptible to fading from environmental influences, we strongly recommend that 2

7 your BMW remain covered when not in use. Your authorized BMW motorcycle and scooter dealer sells a complete line of care products approved by BMW Motorrad USA. Safe operation of the disc brake system on your motorcycle or scooter will be realized by following BMW s recommendation to change brake fluid bi-annually regardless of mileage. More frequent changes may be dictated by the climatic severity of your geographic location. When your motorcycle or scooter is not in regular use, the Rider s Manual gives you suggested steps in the proper storage of your BMW and specific instructions regarding the care of your vehicle s battery. The effort you make to provide regularly scheduled mainten - ance, proper care for the finish and consistent annual servicing will reward you with years of safe and reliable enjoyment of your BMW. Always carry your vehicle documentation when traveling. BMW Motorrad USA 3

8 Consumer Satisfaction Customer Relations and Service 4

9 BMW Customer Relations and Service Your satisfaction with our product and the services provided by authorized BMW motorcycle and scooter dealers is of great importance to us. We take great pride in our product, as does the BMW dealer who services it. If you should ever have a question regarding your BMW dealer s service or your BMW s performance we recommend that you contact your authorized BMW motorcycle and scooter dealer. When contacting an authorized BMW motorcycle and scooter dealer we suggest that, depending upon the nature of your contact, you discuss the matter with either the Sales, Service, or Parts Manager. Since all matters will be resolved at the BMW motorcycle and scooter dealer s level, it is important that they be given the opportunity to provide a solution. Should you feel that you were not provided with the proper response, we urge you to contact the General Manager or BMW dealer principal. Despite the best intentions of all parties, a misunderstanding may occur between you and your BMW motorcycle and scooter dealer. Should this occur and you require further assist ance, you may wish to con- tact BMW Motor rad USA, Customer Relations and Service Dept., at When calling, we ask that you provide the following information: 1. Your name, address and telephone number. 2. Vehicle Identification Number (last seven digits). 3. Vehicle s delivery date and mileage. 4. Selling BMW dealer s name. 5. Servicing BMW dealer s name. 6. Description of the problem. A BMW Motorcycle and Scooter Customer Relations and Service Representative will carefully review all the facts involved and let you know what further action will be taken in conjunction with your BMW dealer. Please remember: the first step in resolving a complaint is to contact the authorized BMW motorcycle and scooter dealer that performed the work on your vehicle. They have the equipment and the personnel necessary to achieve this goal. We are confident that every effort will be made to ensure your satisfaction. 5

10 Consumer Warranty Information Limited Warranty 2014 Models Noise Emissions Warranty/Tampering Provisions Emissions Related Defect Warranties (2) Limited Warranty Original BMW Motorcycle Parts which include the following: Parts replaced at the BMW motorcycle and scooter retailer Parts sold over the counter Parts purchased mail order Limited Warranty Original BMW Motorcycle Rider s Wear 6

11 Customer Assistance Notification During a specified period, (usually the earlier of 12 months or 12,000 miles, though this period varies by state), some states require us or our authorized BMW motorcycle and scooter dealer, to repair in a reasonable number of attempts, any defect or condition which substantially impairs the use, value, or safety of a new vehicle sold, leased, or registered in that state for personal or family use. A reasonable number of attempts has been defined as (i) two or more attempts to repair the same defect (this may vary by state) or (ii) that the same defect has caused the vehicle to be out of service for more than 20 days (this period may vary by state), except for delays created by conditions beyond our control. If we are unable to correct a defect or condition covered by these statutes in a reasonable number of attempts, we are obligated either to replace the vehicle or reimburse the owner/lessee in an amount equal to the purchase price or lease payments paid by the owner/lessee, less that amount directly attributable to use of the vehicle by the owner/lessee. You should send written notification directly to BMW of North America, LLC of the existence of an alleged defect. Send written communication to: BMW Motorrad USA Customer Relations and Service Department P.O. Box 1227 Westwood, NJ or call BBB Auto Line If your concern is still not resolved to your satisfaction, BMW offers additional assistance through BBB AUTO LINE in ARKANSAS, CALI- FORNIA, IDAHO, IOWA, GEOR- GIA, MINNESOTA and PENNSYL- VANIA. BBB AUTO LINE is a dispute resolution program administered by the Council of Better Business Bureaus. BBB AUTO LINE resolves disputes through mediation or arbitration. Mediation is an informal proceeding whereby a neutral third party (mediator) helps the parties to find an acceptable resolution. Arbitration is also an informal proceeding in which an impartial third party renders a decision after a hearing at which both parties have an opportunity to be 7

12 heard. You can select mediation or arbitration or both. The program is free of charge to you, the consumer, but there are some minimum requirements for participation in the program. Please contact BBB AUTO LINE at the address or phone number listed below for more details: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800 Arlington, VA (703) If you wish to use the program and you qualify for participation, you will be required to provide the following information: Your name and address The vehicle identification number (VIN) The make, model and year of your vehicle A description of the problem with your vehicle. BBB AUTO LINE will also ask you for other information that may help resolve your concerns, such as the purchase price of your vehicle, any mileage at the time of purchase, the current mileage, and copies of repair orders. BBB AUTO LINE will notify you when your claim has been filed. If you decide to arbitrate you may attend the hearing in person or by telephone. You may bring witnesses and give supporting evidence. You may also submit your claim in writing and ask for a decision on the documents you submit, without attending a hearing. BBB AUTO LINE will usually render a decision within 40 days from the time you file your complaint. The decision is binding on BMW if you decide to accept it. BMW must comply with the decision within the time frame specified by the arbitrator. Important: You must use BBB AUTO LINE before asserting in court any rights or remedies created by the Magnuson Moss Warranty Act, ( The Act ) 15 U.S.C. Sec. 2301, et seq. You may also be required to use BBB AUTO LINE before seeking remedies under your state s Lemon Law. If you choose to seek redress by pursuing rights and remedies not created by Title 1 of Magnuson Moss Warranty Act, prior resort to the BBB AUTO LINE is not required by any provision of the Act. 8

13 Limited Warranty BMW Motorcycles and Scooters, 2014 Models (Valid only in the U.S.A.) BMW of North America, LLC ( BMW NA ) warrants to the first retail purchaser and each subsequent purchaser of 2014 US specification BMW Motorrad USA motorcycles and scooters, imported by BMW NA or sold through the BMW NA Military Sales Program to be free of defects in materials or workmanship for a period of three (3) years or 36,000 miles (whichever occurs first), commencing with the date the vehicle is delivered to its first retail purchaser, or, if the vehicle is first placed in service as a BMW Press vehicle, BMW Employee Lease vehicle, BMW demonstrator, BMW display vehicle, BMW Fleet vehicle or BMW dealer demonstrator prior to sale at retail, on the date the vehicle is first placed in such service. To obtain service under this warranty, the vehicle must be brought, upon discovery of the defect, to the workshop of any authorized BMW motorcycle and scooter dealer. This BMW dealer will, without charge for parts or labor, either repair or replace the defective part(s) using new or authorized remanufactured parts. The decision to repair or replace said part(s) is solely the prerogative of BMW NA. Parts for which replacements are made become the property of BMW NA. BMW NA makes no other express warranty on this product except the warranty as to the emission control system. The duration of any implied warranty of merchantability, is limited to the duration of the express warranty herein. BMW NA hereby excludes incidental and consequential damages, including loss of time, inconvenience, or loss of use of the vehicle, for any breach of any express or implied warranty, including implied warranty of merchantability that may be applicable to this product. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Any legal claim or action arising from any express or limited warranty contained herein must be brought within 12 months of the date it arises. This warranty is applicable to US specification motorcycles and scooters operated within the United States. US specification motorcycles and scooters operated outside of the United States 9

14 may be covered by the BMW Motorrad international limited warranty, which may differ in coverage from the US limited warranty. The following items are warranted for defects in material and workmanship only for the first 6 months: Halogen, Xenon and LED bulbs The following items are warranted for defects in material and workmanship only for the first 12 months: Paint and powder coat finishes Chrome The following items are warranted for defects in material and workmanship only for the first 24 months: Battery This warranty does not apply to the following: a) Maintenance Services: This includes scheduled maintenance, such as oil changes, wheel balancing; mechan ical adjustments or repairs that become necesary through normal wear and tear such as throttle body synchronization, poly V-belt adjustments or steering bearing adjustments; or periodic maintenance such as input and Paralever drive shaft spline lubrications. b) Service and Wear Items: This in- 10 cludes the replacement of light bulbs, brake pads, linings and rotor assemblies, clutch plates, steering head, wheel and swing arm bearings and ball joints, fuses, control cables, poly V-belt replacement, drive chains, belts, sprockets and pulleys, exhaust pipes and mufflers for discoloration of finish and rubber items such as hand grips, heated hand grips, foot rests, foot shift and control cable shields. c) Batteries: Batteries that exhibit signs of neglect and/or overcharging. d) Tires: Tires and tubes are warranted by their respective manufacturer for de fects in materials and workmanship. e) Garmin Products: Garmin products, manufactured by Garmin International and marketed by BMW NA through BMW or for Motorcycle dealers are warranted by their manufacturer, Garmin International, for defects in material and workmanship. Please refer to the warranty information provided with these products for further details. f) Improper fuel usage: Only use fuel advertised to have adequate detergency and low alcohol (maximum 10% ethanol) content. Please refer to your owner s manual for important information on the fuel recommended for use in your vehicle. Use of fuels with insufficient detergent and/or excess alco-

15 hol can cause driveability problems that necessitate cleaning intake valves and fuel injection valves, and, when applicable, adjusting the engine idle. We suggest having this work performed by your authorized BMW dealer, perhaps while regular maintenance is performed. Your BMW dealer can also recommend a gasoline additive that will provide sufficient detergency. While this recommended unscheduled maintenance is not required in order to maintain the emission warranty, cleaning of intake valves or, when applicable, fuel injection valves, or adjustment of engine idle, necessitated by use of inappropriate fuel, it is not covered by warranty because no defect in material or workmanship or component failure is involved. g) Failure to Service: This includes, but is not limited to, damage attributable to failure to perform maintenance services at the spec i - fied intervals or in accordance with the instructions in the Rider s Manual. Proof must be provided either by a paid invoice copy or by the appropriate boxes in the Rider s Manual completed by an authorized BMW dealer. h) Damage: This includes, but is not limited to, damage resulting from negligence, improper treatment, extreme lack of use (100 miles or less per month on average) or improper storage, the installation and use of side cars, three wheel conversions, trailer hitches, the towing of trailers of any description, acci dents or improper accident damage repairs, corrosion from road salts, battery acid, cleaning agents, environ mental influences, or treatment contrary to the Riders Manual. i) Non-BMW Parts: Damage to a component or assembly due to the installation of replacement parts with specifications that differ in any material respect from Original BMW Parts. j) Towing: Limited towing assistance is available through the BMW Motorcycle Roadside Assistance Plan. The warranty shall be null and void if: 1. The motorcycle or scooter is used in any competitive events. 2. The motorcycle or scooter has been declared a total loss or sold for salvage purposes. 3. If the Vehicle Identification Number has been altered or cannot be read. 4. Any performance accessory or components attached to the vehicle alters the original engineering and/or operating specifications which results, or may result, in damage to other original components. 11

16 Noise Emissions Warranty BMW of North America, LLC warrants that the noise emission exhaust system originally installed on this vehicle meets, at time of sale to first purchaser, applicable U.S. EPA noise emission standards under the Federal Test Procedure. Tampering With Noise Control System Prohibited Federal Law prohibits the following acts or the causing thereof: 1. The removal or rendering inoperative by any person other than for purposes of maintenance, repair or replacement of any device or element of design incorporated into any new motorcycle for the purpose of noise control prior to its sale or delivery to the ultimate purchaser or while it is in use, or 2. The use of the motorcycle after such device or element of design has been removed or rendered inoperative by any person. Among those acts presumed to constitute tampering are the acts listed below: Change of intake cross-section. Alteration and/or removal of airfilter housing and/or air-filter. Disconnection of intake manifold from air-filter housing. Use of air-filter elements of smaller size or volume. Alteration and/or removal of exhaust system or components thereof. 12

17 Summary of BMW Limited Warranties 2014 Model Year New BMW Motorcycles and Scooters California Emission Related Defect Warranty Federal Emission Related Defect Warranty Original BMW Motorcycle Parts Unlimited Mileage 36,000 Miles 18,700 Miles 18,700 Miles Original BMW Riders Wear Years 13

18 California Emissions Related Defect Warranty 5 Year/18,700 Miles (30,000 Kilometers) (Valid only for motorcycles and scooters sold and registered in the State of California) California Emission Control Warranty Statement Your Warranty Rights and Obligations The California Air Resources Board and BMW of North America, LLC (BMWNA) are pleased to explain the emission control system warranty on your 2014 motorcycle or scooter. In California, new motor vehicles must be designed, built and equipped to meet the State s stringent anti-smog standards. BMW NA must warrant the emission control system on your motorcycle or scooter for the periods of time listed below provided there has been no abuse, neglect or improper maintenance of your motorcycle or scooter. Your emission control system may include parts such as the fuel-injection system, the ignition system, and engine computer. Also included may be hoses, belts, connectors and other emission-related assemblies. Where a warrantable condition exists, BMW NA will repair your vehicle at no cost to you including diagnosis, parts and labor. Manufacturer s Warranty Coverage: For 5 years or 18,700 miles (30,000 kilometers) whichever occurs first: If an emission-related part on your vehicle is defective, the part will be repaired or replaced by BMW NA. This is your emission control system DEFECTS WAR- RANTY. Owner s Warranty Responsibilities: As the vehicle owner, you are responsible for the performance of the required maintenance listed in your Rider s Manual and/or in this booklet. BMW NA recommends that you retain all receipts covering maintenance on your vehicle, but BMW NA cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to an authorized BMW motorcycle and scooter dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable 14

19 amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that BMW NA may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. If you have any questions regarding your warranty rights and responsibilities, you should contact: BMW Motorrad USA, Customer Relations and Service Dept., P.O. Box 1227, Westwood, NJ or call: , or the California Air Resouces Board, 1001 I Street, Sacramento, CA BMW of North America, LLC warrants to the first purchaser and each subsequent purchaser that this vehicle is designed, built, and equipped so as to conform at the time of sale with all California Air Resources Board emission regulations applicable at the time of manufacture and that this vehicle is free from defects in materials and workmanship which cause it to fail to conform with applicable regulations within the first 5 years or 18,700 miles (30,000 kilometers), whichever occurs first. The 5 year/18,700 mile (30,000 kilometers) warranty period shall begin on the date the motorcycle or scooter is delivered to the first retail purchaser or, if the vehicle is first placed in service as a BMW Press vehicle, BMW Employee Lease vehicle, BMW motorcycle or scooter demonstrator, BMW Display vehicle, BMW Fleet vehicle or BMW motorcycle and scooter dealer demonstrator prior to sale at retail, on the date the vehicle is first placed in such service. To obtain service under this warranty, the motorcycle or scooter must be brought, upon discovery of the defect, to the workshop of any authorized BMW motorcycle and scooter dealer. This BMW motorcycle and scooter dealer operator will, without charge for parts or labor (including diagnosis), either repair or replace the defective part(s) and other parts affected by the failure of the warranted part, if any. The deci - sion to repair or replace said part(s) is solely the prerogative of BMW of North America. Parts for which replacements are made become the pro p erty of BMW of North America. 15

20 You are responsible for the performance of all required maintenance. A failure caused by the lack of required maintenance will not be covered. However, BMW NA will not deny warranty coverage if the lack of required maintenance was not the cause of the failure. BMW of North America strongly urges that the vehicle be maintained and serviced (at the owner s expense) as prescribed in the maintenance schedule for the BMW Emission Control System. The required maintenance intervals for your model can be found under the Emission Control Maintenance Schedule in this booklet. It is recommended that any replacement parts used for maintenance, repair or replacement of emission control systems be Original BMW Parts or Original Remanufactured BMW Parts. The owner may elect to have maintenance, replacement or repair of the emission control devices and systems performed by any motorcycle or scooter repair establishment or individual, and may elect to use parts other than Original BMW Parts or Original Re - manu factured Parts for such mainten ance, replacement or repair without invalidating this warranty; the cost of such service or parts, however, will not be covered under the warranty except in cases of emergency. Use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems. If other than Original BMW Parts or Original Remanufactured BMW Parts are used for maintenance, replacement or repair of components affecting emission control, the owner should obtain assurances that such parts are warranted by their manufacturer to be equivalent to Original BMW parts in performance and durability. BMW NA assumes no liability under this warranty with respect to parts other than Original BMW Parts and Original Remanufactured BMW Parts. However, the use of non-bmw replacement parts does not invalidate the warranty on other components unless non-bmw parts cause damage to warranted parts. In the case of emergency where an authorized BMW motorcycle and scooter dealer is not available, repairs may be performed at any available service establishment or by any individual using any replacement part. A part not being available or a repair not being complete within 30 days constitutes an emergency. BMW NA will reimburse the owner 16

21 for such repair (including diagnosis) not to exceed the manufacturer s suggested retail price of all warranted parts replaced and labor charges based on the manufac turer s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate that are covered under this warranty. Replaced parts and paid invoices must be presented at a BMW motorcycle and scooter dealer as a condition of reimbursement for emergency repairs not performed at a BMW motorcycle and scooter dealer. BMW recommends that you retain all receipts and maintenance records as proof of maintenance and service or filling in the appropriate boxes in the Rider s Manual and/or this booklet. Further, maintenance, replacement, or repair of the emission control devices and systems may be performed by any motor cycle or scooter repair establishment or individual using any equivalent part without invalidating the warranty. The following list of components are covered by this limited Emission Control Warranty. The specific part application-combination may vary according to model. 1. Air/Fuel Metering System Intake stub pipes Fuel injection valves Fuel pressure regulator Throttle position sensors Engine control module Engine coolant temperature sensor Intake air temperature sensor Intake manifold assembly Throttle body Oxygen sensor Idle speed control valve 2. Ignition System Ignition control module/ engine control module Ignition coil Ignition wires CD ignition control module 3. Crankcase Ventilation System Oil filler cap (sealed) Crankcase ventilation system Oil separator 4. Evaporative Emission Control System Fuel tank Fuel filler cap Evaporative pressure valve Evaporative solenoid valve Evaporative emission canister 5. Miscellaneous Hoses, clamps, fittings, gaskets, seals, connectors and tubing for the above systems. 17

22 6. Catalyst 7. Air Injection System Pulse air valve with air cut-off The following items are covered by the Limited Emission Control Warranty, but must be replaced at the recommended service interval at the customer s expense. Spark plugs What is not covered: This warranty does not cover malfunctions caused by any of the following: accident, flood, misuse, improper adjustment, modification, alteration, tampering, disconnection, improper or inadequate maintenance, the use of leaded fuel or fuels containing more than 10% ethanol, or other oxygenates with more than 2.8% oxygen by weight (i.e., more than 15% MTBE or more than 3% methanol plus an equivalent amount of cosolvent). 18

23 Emissions Related Defect Warranty 5 Year/ 18,700 Miles (30,000 Kilometers) (Valid only in the U.S.A.) In accordance with the provisions of Section 207(b) of the Clean Air Act, BMW of North America, LLC ( BMW NA ) warrants to the first retail purchaser and each subsequent purchaser that this vehicle is designed, built, and equipped so as to conform at the time of sale with all U.S. Environmental Protection Agency (EPA) emission regulations applicable at the time of manufacture and that this vehicle is free from defects in materials and workmanship which cause it to fail to conform with applicable regulations within the first 5 years or 18,700 miles (30,000 kilometers), whichever occurs first. The 5 year/18,700 mile (30,000 kilometers) warranty period shall begin on the date the motorcycle or scooter is delivered to the first retail purchaser or, if the vehicle is first placed in service as a BMW Press vehicle, BMW Employee Lease vehicle, BMW motorcycle or scooter demonstrator, BMW Display vehicle, BMW Fleet vehicle or BMW motorcycle and scooter dealer demonstrator prior to sale at retail, on the date the vehicle is first placed in such service. To obtain service under this warranty, the motorcycle or scooter must be brought, upon discovery of the defect, to the workshop of any authorized BMW motorcycle and scooter dealer. This BMW motorcycle and scooter dealer operator will, without charge for parts or labor (including diagnosis), either repair or replace the defective part(s) and other parts affected by the failure of the warranted part, if any. The decision to repair or replace said part(s) is solely the prerogative of BMW NA. Parts for which replacements are made become the property of BMW NA and must reasonably be expected to correct the failure of the warranted part. Parts for which replacements are made become the property of BMW of North America. You are responsible for the performance of all required maintenance. A failure caused by the lack of required maintenance will not be covered. However, BMW NA will not deny warranty coverage if the lack of required maintenance was not the cause of the failure. BMW NA strongly urges that the vehicle be maintained and serviced (at the owner s expense) as prescribed in the maintenance schedule for the BMW Emission Control System. The required main- 19

24 tenance intervals for your model can be found under the Emission Control Maintenance Schedule in this booklet. It is recommended that any replacement parts used for maintenance, repair or replacement of emission control systems be Original BMW Parts or Original Remanufactured BMW Parts. The owner may elect to have maintenance, replacement or repair of the emission control devices and systems performed by any motorcycle or scooter repair establishment or individual, and may elect to use parts other than Original BMW Parts or Original Re - manu factured Parts for such mainten ance, replacement or repair without invalidating this warranty; the cost of such service or parts, however, will not be covered under the warranty. Use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems. If other than Original BMW Parts or Original Remanufactured BMW Parts are used for maintenance, replacement or repair of components affecting emission control, the owner should obtain assurances that such parts are warranted by their manufacturer to be equivalent to Original BMW parts in performance and durability. BMW NA assumes no liability under this warranty with respect to parts other than Original BMW Parts and Original Remanufactured BMW Parts. However, the use of non-bmw replacement parts does not invalidate the warranty on other components unless non-bmw parts cause damage to warranted parts. In the case of emergency where an authorized BMW motorcycle and scooter dealer is not available, repairs may be performed at any available service establishment using any replacement part. A part not being available or a repair not being complete within 30 days constitutes an emergency. BMW NA will reimburse the owner for such repair (including diagnosis) not to exceed the manu facturer s suggested retail price of all warranted parts replaced and labor charges based on the manu fac turer s recommended time allow ance for the warranty repair and the geographically appropriate hourly labor rate that are covered under this warranty. Replaced parts and paid invoices must be presented at a BMW motorcycle and scooter dealer as a condition of reimbursement for emergency repairs not performed at a BMW motorcycle and scooter dealer. As proof of maintenance and ser- 20

25 vice, BMW Motorrad USA recommends that you retain all receipts and maintenance records as well as filling in the appropriate boxes in the Rider s Manual. Further, mainten ance, replacement, or repair of the emission control devices and systems may be performed by any motorcycle or scooter repair establishment or individual using any equivalent part without invalidating the warranty. You may obtain further information concerning the emission warranties, or report violations of warranty terms, by contacting the Director, Field Operations and Support Division (6406J), Environmental Protection Agency, 401 M Street, SW, Washington, DC (Attention: Warranty Claim). The following list of components are covered by this limited Emission Control Warranty. The specific part application-combination may vary according to model. 1. Air/Fuel Metering System Intake stub pipes Fuel injection valves Fuel pressure regulator Throttle position sensors Engine control module Engine coolant temperature sensor Intake air temperature sensor Intake manifold assembly Throttle body Oxygen sensor Idle speed control valve 2. Ignition System Ignition control module/ engine control module Ignition coil Ignition wires CD ignition control module 3. Crankcase Ventilation System Oil filler cap (sealed) Crankcase ventilation system Oil separator Evaporative emission canister 4. Miscellaneous Hoses, clamps, fittings, gaskets, seals, connectors and tubing for the above systems. 5. Catalyst The following items are covered by the Limited Emission Control Warranty, but must be replaced at the recommended service interval at the customer s expense. Spark plugs What is not covered: This warranty does not cover malfunctions caused by any of the following: accident, flood, misuse, improper adjustment, modification, alteration, tampering, disconnection, improper or inadequate maintenance, the use of leaded fuel or fuels containing more than 10% ethanol, or other oxygenates with more than 2.8% oxygen by weight (i.e., more than 15% MTBE or more than 3% methanol plus an equivalent amount of cosolvent). 21

26 Limited Warranty Original BMW Motorcycle and Scooter Parts BMW of North America, LLC ( BMW NA ) warrants Original BMW Parts, and Original Remanufactured BMW Parts, imported by BMW NA and installed by an authorized BMW motorcycle and scooter dealer, purchased over the counter or by mail order from an authorized BMW motor cycle and scooter dealer, against defects in materials and workmanship for a period of 24 months without mileage limitations, commencing with the date of purchase. The warranty period shall commence from the date of installation on all original or original remanufactured parts installed by an authorized BMW motor cycle and scooter dealer. The exception is workshop tools, which are warranted for 6 months. Warranty on parts replaced during the warranty period will remain in effect for the duration of the vehicle warranty or the replacement parts warranty, whichever is longer. To obtain service under this warranty for parts installed by an authorized BMW motorcycle and scooter dealer, the vehicle must be presented to an authorized BMW motorcycle and scooter dealer. Upon presentation of the original repair order invoice or bill-of-sale showing the installation date and BMW part number, the dealer will repair or replace said part(s) or accessories covered by this warranty without charge for parts or labor to the customer. To obtain service under this warranty for parts purchased over the counter or by mail order from an authorized BMW motorcycle and scooter dealer, the defective part(s) or accessories must be brought to an authorized BMW motorcycle and scooter dealer. Upon presentation of the original sales invoice showing the purchase date and BMW part number, the BMW dealer will repair or replace said part(s) or accessories covered by this warranty free of charge. This warranty does not cover labor costs for the removal or installation of the part(s) or accessories. The decision to repair or replace said part(s) or accessories, which are found to be defective, is the sole prerogative of BMW NA. Parts, for which replacements are made, become the property of BMW NA. 22

27 BMW NA makes no other express warranty on this product. The duration of any implied warranties, including the implied warranty of merchantability, is limited to the duration of the express warranty herein contained. BMW NA hereby excludes incidental and consequential damages, including loss of time, inconvenience, or loss of use of the vehicle for any breach of any express or implied warranty including the implied warranty of merchantability that may be applicable to this product. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty does not apply to the following: Maintenance Services - This includes, but is not limited to, scheduled maintenance, such as oil changes, wheel balancing; mechanical adjustments or repairs which become necessary through normal wear and tear such as throttle body synchronization or steering bearing adjustments; or periodic maintenance such as input, Paralever and drive shaft spline lubrications. Batteries - Batteries that exhibit signs of neglect or overcharging. Tires - Tires are warranted by their respective manufacturer for defects in materials and workmanship. BMW Motorcycles Navigator - The BMW Motorcycles Navigator is warranted by its manufacture, Garmin Corporation, for defects in material and workmanship. Please refer to the warranty information in the Owner s Manual and Reference Guide of the BMW Motorcyles Navigator for further details. Radio / Intercom / Headset / microphone / BMW Communicator System / Cell phone Interface / BMW Motorcycle Navigator - Service performed by any one other than the component manu facturer, which results in damage to the product. Any of the above described components subjected to contamination of any nature, or which is altered, defaced or removed, or which has been connected, installed, adjusted, or repaired 23

28 other than in accordance with instructions furnished by BMW NA or the manufacturer of the individual component. Elimination of static or other electrical interference external to the audio system or adjustments. The serial number of the individual component must appear on the original sale document. Maintenance Items - This includes, but is not limited to, scheduled maintenance, such as oil changes, wheel balancing; mechanical adjustments or repairs that become necessary through normal wear and tear such as throttle body synchronization, poly V-belt adjustment and/or replacement or steering head bearing adjustment; or periodic maintenance such as rear drive chain or drive belt adjustments. Service & Wear Items - This includes, but is not limited to, the replacement of light bulbs, brake pads, linings and rotor assemblies, clutch plates, rear drive chain and sprockets, rear drive belt and belt wheels, steering head dampers, steering head, wheel and swing arm bearings and ball joints, fuses, control cables, exhaust pipes and mufflers for discoloration of finish and rubber items such as hand grips, heated hand grips, foot rests, foot shift and control 24 cable shields. Lack of Service - This includes, but is not limited to, damage attributed to failure to perform maintenance at the specified intervals or in accordance with BMW s service maintenance instructions. Proof must be provided by an original paid invoice or legible copy. Damage - This includes, but is not limited to, damage resulting from negligence, improper treatment, accidents or improper accident damage repairs, corrosion from road salts, battery acid, cleaning agents, environmental influences, or treatment contrary to the Rider s Manual. Non-BMW Parts - Damage to a component or assembly due to the installation of replacement parts with specifications that differ in any material respect from Original BMW Parts. Towing - Note: Limited towing assistance is available through the BMW Motorcycle and Scooter Roadside Assistance Plan. The warranty shall be null and void if: 1. The motorcycle or scooter is used in any competitive events.

29 2. The motorcycle or scooter has been declared a total loss or sold for salvage purposes. 3. If the Vehicle Identification Number has been altered or cannot be read. 4. Any performance accessories or components attached to the vehicle alters the original engineering and/or operating specifications which results or may result in damage to other original components. 25

30 Limited Warranty - Original BMW Motorcycle and Scooter Riders Wear BMW of North America, LLC ( BMW NA ) warrants Original BMW Riders Wear, distributed by BMW NA, and purchased over the counter or by mail order from an authorized BMW motorcycle and scooter dealer, against defects in materials and workmanship for a period of 24 months, commencing with the date of purchase. To obtain service under this warranty, the defective Riders Wear must be brought to an authorized BMW motorcycle and scooter dealer. Upon presentation of the original sales invoice showing the purchase date and BMW part number, the BMW motorcycle and scooter dealer will repair or exchange the item free of charge. The decision to repair or exchange said item(s), which are found to be defective, is the sole prerogative of BMW NA. Items for which exchanges are made, become the property of BMW NA. The duration of any implied warranties, including the implied warranty of merchantability, is limited to the duration of the express warranty herein contained. BMW NA hereby excludes incidental and consequential damages, including loss of time, inconvenience, or loss of use of the vehicle or product for any breach of any express or implied warranty including the implied warranty of merchantability that may be applicable to this product. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. BMW NA makes no other express warranty on this product. 26

31 5 Year/18,700 Mile Emission Control Maintenance Schedule The maintenance schedule as shown below is required for the proper functioning of the emission control systems with optimum vehicle performance and fuel economy. Emission Control Maintenance Schedule S Models Average Mileage 600 miles 6,000 & each add. 12,000 & each add. service 12,000 miles 12,000 miles SERVICE INSPECTION Engine oil & filter R R R Valve clearance IA every18,000 miles Fuel filter Replace every 24,000 miles Air filter R R Spark plugs R every 18,000 miles IA = Inspect and/or adjust R = Replace 27

32 5 Year/18,700 Mile Emission Control Maintenance Schedule The maintenance schedule as shown below is required for the proper functioning of the emission control systems with optimum vehicle performance and fuel economy. K Models Average Mileage 600 miles 6,000 & each add. 12,000 & each add. service 12,000 miles 12,000 miles SERVICE INSPECTION Engine oil & filter R R R Valve clearance IA every 18,000 mi. Fuel filter Replace every 60,000 miles Air filter Spark plugs R every 18,000 mi. R IA = Inspect and/or adjust R = Replace 28

33 5 Year/18,700 Mile Emission Control Maintenance Schedule The maintenance schedule as shown below is required for the proper functioning of the emission control systems with optimum vehicle performance and fuel economy. R Models Average Mileage 600 miles 6,000 & each add. 12,000 & each add. service 12,000 miles 12,000 miles SERVICE INSPECTION Engine oil & filter R R R Valve clearance IA Fuel filter Replace every 24,000 miles Air filter Spark plugs R R IA = Inspect and/or adjust R = Replace 29

34 5 Year/18,700 Mile Emission Control Maintenance Schedule The maintenance schedule as shown below is required for the proper functioning of the emission control systems with optimum vehicle performance and fuel economy. G Models Average Mileage 600 miles 6,000 & each add. 12,000 & each add. service 12,000 miles 12,000 miles SERVICE INSPECTION Engine oil & filter R R R Valve clearance IA IA Fuel filter Replace every 24,000 miles Air filter Spark Plugs R R IA = Inspect and/or adjust R= Replace 30

35 5 Year/18,700 Mile Emission Control Maintenance Schedule The maintenance schedule as shown below is required for the proper functioning of the emission control systems with optimum vehicle performance and fuel economy. F Models Average Mileage 600 miles 6,000 & each add. 12,000 & each add. service 12,000 miles 12,000 miles SERVICE INSPECTION Engine oil & filter R R R Valve clearance IA Fuel filter Replace every 24,000 miles Air filter Spark Plugs R R every 24,000 miles IA = Inspect and/or adjust R= Replace 31

36 5 Year/18,700 Mile Emission Control Maintenance Schedule The maintenance schedule as shown below is required for the proper functioning of the emission control systems with optimum vehicle performance and fuel economy. C Models Average Mileage 600 miles 6,000 & each add. 12,000 & each add. service 12,000 miles 12,000 miles SERVICE INSPECTION Engine oil & filter R R R Valve clearance IA Every 24,000 miles Fuel filter Replace every 24,000 miles Air filter Spark Plugs R R every 24,000 miles IA = Inspect and/or adjust R= Replace 32

37 2014 BMW of North America, LLC Logo and trademark are registered Printed in U.S.A. 4/13 MCS-014