Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan Ford Customer Service Division

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1 Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan Ford Customer Service Division TO: All U.S. Ford and Lincoln Dealers December 17, 2015 SUBJECT: Customer Satisfaction Program 12M02 - Supplement #3 Certain Model Year Vehicles Equipped with SYNC and MyFord/MyLincoln Touch Warranty Extension Covering Accessory Protocol Interface Module (APIM) Software and Hardware REF: Customer Satisfaction Program 12M02 - Supplement #2 Dated November 25, 2014 DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 13A01 Supplement #3 Certain Focus Electric, 2013 C-MAX Hybrid and C-MAX Energi, and 2013 Fusion Hybrid Vehicles Equipped with MyFord Touch Application Performance Upgrade DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 12A04 Supplement #4 Certain Model Year Vehicles Equipped with SYNC and MyFord/MyLincoln Touch Application Performance Upgrade DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 11A01 Supplement #3 Certain 2011 Model Year Explorer, Model Year Edge, MKX, and 2012 Model Year Focus Vehicles Equipped with SYNC with MyFord/MyLincoln Touch Containing Early Vehicle Interface Processor (VIP) Level Software Performance Upgrade New! REASON FOR THIS SUPPLEMENT New APIM software: APIM software level is now available for all vehicles and model years. The flow chart in Attachment III has been updated accordingly. PROGRAM TERMS This program provides additional warranty coverage for APIM software upgrades and APIM replacement. Coverage has been extended to five years of service from the warranty start date of the vehicle on Ford vehicles, and six years on Lincoln vehicles, regardless of mileage. Coverage is automatically transferred to subsequent owners. Copyright 2015 Ford Motor Company

2 VEHICLES COVERED BY THIS PROGRAM Certain model year vehicles equipped with SYNC and MyFord/MyLincoln Touch as noted below MY 2012 MY 2013 MY 2014 MY C-MAX X X Edge X X X X Explorer X X X X Escape X X F-150 X X F-Super Duty X X Fiesta X Flex X X Focus X X X Fusion X X MKS X X MKT X X MKX X X X X MKZ X X Taurus X X Transit Connect X Affected vehicles are identified in OASIS. REASON FOR PROVIDING ADDITIONAL COVERAGE Affected vehicles, which are beyond the terms of the New Vehicle Limited Warranty, may require APIM software upgrades or APIM replacement. SERVICE ACTION Dealers are authorized to perform APIM software upgrades under this program on vehicles that meet all of the following criteria: The vehicle does not contain the latest available software level. NOTE: Service Management should check the software level on the vehicle touchscreen prior to initiating a Repair Order. Reference the software verification process and flow chart in Attachment III to determine the appropriate software level and programming method for each vehicle. Some early model electrified vehicles may require additional module programming and/or component replacement. The vehicle is beyond the terms of the New Vehicle Limited Warranty (NVLW). NOTE: Repairs to vehicles within the terms of the NVLW should be claimed under the NVLW. If there is a software download issue or the vehicle s SYNC with MyFord/MyLincoln Touch is unresponsive, and the APIM diagnostic pinpoint test indicates that the APIM requires replacement, dealers are authorized to claim APIM replacement without contacting the Special Service Support Center. These repairs are to be performed under this program at no charge to the vehicle owner. Vehicle owners should be reminded that future software upgrades will be announced and available for free customer download at the support.ford.com and support.lincoln.com websites. Copyright 2015 Ford Motor Company

3 New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Allowances and Parts Ordering Information Attachment III: Software Verification and Flow Chart Attachment IV: Technical Information (USB Upgrade) Attachment V: Instructions for Updating a USB Flash Drive Attachment VI: Technical Information (PTS Upgrade) Attachment VII: Technical Information (2012 through 2013 MY Focus Electric) Attachment VIII: Technical Information (2013 MY Fusion Hybrid and C-MAX Hybrid) Attachment IX: Technical Information (2013 MY C-MAX Energi) Attachment X: C-MAX Energi and Focus Electric TCU Replacement Reference Table Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Michael A. Berardi Copyright 2015 Ford Motor Company

4 ATTACHMENT I Page 1 of 1 Customer Satisfaction Program 12M02 - Supplement #3 Certain Model Year Vehicles Equipped with SYNC and MyFord/MyLincoln Touch Warranty Extension Covering Accessory Protocol Interface Module Software and Hardware OASIS ACTIVATED? Yes, OASIS has been activated for all affected vehicles. FSA VIN LIST ACTIVATED? No, FSA VIN list will not be activated for this service action. STOCK VEHICLES Do not perform this program unless the affected vehicle exhibits the covered condition. SOLD VEHICLES Owners of affected vehicles have been notified of the extended warranty coverage, and that future software upgrades will also be available for download at support.ford.com and support.lincoln.com. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. ADDITIONAL LABOR TIME AND/OR PARTS Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following: Damage that you believe was caused by the covered condition. A condition that requires additional labor and/or parts to complete the repair. Aftermarket equipment or non-ford modifications to the vehicle which might prevent the repair of the covered condition. Requests for approval after completion of the repair may not be granted. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). RENTAL VEHICLES The use of rental vehicles is not authorized for this program. CLAIMS PREPARATION AND SUBMISSION NOTE: Claims should only be submitted under this program on vehicles that are beyond the terms of the New Vehicle Limited Warranty coverage. Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). o DWE: refer to ACESII manual for claims preparation and submission information. o OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (12M02) is the sub code. Additional labor and/or parts must be claimed as related damage on a separate repair line from which the FSA is claimed. Additional labor and /or parts require prior approval from the SSSC via the SSSC Web Contact Site. PROGRAM TERMS: This program extends the coverage of APIM software and hardware to five years of service from the Warranty Start Date of the vehicle on Ford vehicles, and six years on Lincoln vehicles, regardless of mileage. Coverage is automatically transferred to subsequent owners. Copyright 2015 Ford Motor Company

5 ATTACHMENT II Page 1 of 2 Customer Satisfaction Program 12M02 - Supplement #3 Certain Model Year Vehicles Equipped with SYNC and MyFord/MyLincoln Touch Warranty Extension Covering Accessory Protocol Interface Module Software and Hardware LABOR ALLOWANCES Description Reprogram APIM software using a USB Flash Drive. NOTE: For vehicles equipped with the Automatic Engine Idle Shutdown (AEIS) feature, temporarily disable prior to performing the reprogramming procedure. Operation 12M02W Time 0.3 Hours Reprogram APIM software using PTS and IDS scan tool. 12M02B 1.1 Hours Replace Telematic Control Unit (TCU) and reprogram PCM and APIM using PTS and IDS scan tool ( Focus Electric VIN is identified in Attachment X). Reprogram TCU, PCM, and APIM using PTS and IDS scan tool ( Focus Electric VIN is not identified in Attachment X). Reprogram PCM and APIM using PTS and IDS scan tool (2013 Fusion Hybrid). Reprogram PCM and APIM using PTS and IDS scan tool (2013 C-MAX Hybrid). Replace TCU and reprogram PCM and APIM using PTS and IDS scan tool (2013 C-MAX Energi VIN is identified in Attachment X). Reprogram PCM and APIM using PTS and IDS scan tool (2013 C-MAX Energi VIN is not identified in Attachment X). 12M02L 12M02P 12M02C 12M02F 12M02H 12M02K 2.2 Hours 1.7 Hours 1.4 Hours 1.4 Hours 1.7 Hours 1.4 Hours Diagnose and Replace APIM on Explorer 12M02BB 1.6 Hours Diagnose and Replace APIM on Edge 12M02CC 1.7 Hours Diagnose and Replace APIM on MKX 12M02DD 1.6 Hours Diagnose and Replace APIM on Focus 12M02EE 1.6 Hours Diagnose and Replace APIM on Escape 12M02FF 1.6 Hours Diagnose and Replace APIM on Flex 12M02GG 1.6 Hours Diagnose and Replace APIM on Fusion 12M02HH 1.6 Hours Diagnose and Replace APIM on Taurus 12M02JJ 2.1 Hours Diagnose and Replace APIM on MKS 12M02KK 2.3 Hours Diagnose and Replace APIM on MKT 12M02LL 1.8 Hours Diagnose and Replace APIM on F M02PP 2.2 Hours Diagnose and Replace APIM on F-150 with floor console 12M02QQ 2.6 Hours Diagnose and Replace APIM on F-Super Duty 12M02VV 1.6 Hours Copyright 2015 Ford Motor Company

6 ATTACHMENT II Page 2 of 2 Customer Satisfaction Program 12M02 - Supplement #3 Certain Model Year Vehicles Equipped with SYNC and MyFord/MyLincoln Touch Warranty Extension Covering Accessory Protocol Interface Module Software and Hardware LABOR ALLOWANCES, continued Description Operation Time Diagnose and Replace APIM on C-MAX 12M02RR 1.6 Hours Diagnose and Replace APIM on 2014 Fiesta 12M02TT 1.5 Hours Diagnose and Replace APIM on MKZ 12M02UU 2.0 Hours Diagnose and Replace APIM on 2014 Transit Connect 12M02WW 1.4 Hours NOTE: times for APIM Diagnosis and Replacement include time for the APIM Hardware Test, which is part of the diagnostic pinpoint test. PARTS REQUIREMENTS / ORDERING INFORMATION Order your parts requirements through normal order processing channels. The APIM and TCU (if needed) should be ordered using the On-line 1878 form. To order an APIM or TCU: Go to FMCDealer.com Go to OASIS, enter the VIN and click GO Select the On-Line 1878 (scroll to the bottom) Select the SYNC Module (APIM) or TCU from the System drop-down box Complete the On-line 1878 Ford order process Part Number Description Quantity - 14D212 - Accessory Protocol Interface Module (APIM) (Gen 2 Module) 1 DM5Z-19K350-B Telematic Control Unit (TCU) 2013 C-MAX Energi 1 DM5Z-19A387-C Telematic Control Unit (TCU) Focus Electric 1 Questions regarding APIM or TCU availability and ordering should be directed to or fesg@ford.com. DEALER PRICE APIMs and TCUs are Advance Exchange parts. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual for Parts Retention and Return Procedures. Copyright 2015 Ford Motor Company

Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan Ford Customer Service Division

Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division TO: All U.S. Ford and Lincoln Dealers November 11, 2015