STAFF REPORT. Meeting Date: January 22, 2018 To: From: Subject:

Size: px

Start display at page:

Download "STAFF REPORT. Meeting Date: January 22, 2018 To: From: Subject:"

Abel Gardner
5 years ago
Views:

STAFF REPORT Meeting Date: January 22, 2018 To: From: Subject: Honorable Mayor & City Council Craig Crowder, Fleet Manager Police Ford SUV Interceptor Carbon Monoxide Air Quality Concerns

1 STAFF REPORT Meeting Date: January 22, 2018 To: From: Subject: Honorable Mayor & City Council Craig Crowder, Fleet Manager Police Ford SUV Interceptor Carbon Monoxide Air Quality Concerns Attachments: 1. Ford Customer Satisfaction Program #17B25 2. Ford Customer Satisfaction Program #17N03 3. Fleet Services Ford SUV Interceptor Carbon Monoxide Testing Matrix INTRODUCTtON The Police Department for the City of Austin, Texas, (Austin PD) first learned of a carbon monoxide (CO) problem in their Ford Explorers and Ford Police SUV Interceptors in February CO detectors were installed in these vehicles in March 2017, and for the next five months 73 vehicles had confirmed reports of CO presence. Austin PD started pulling all 446 of their Ford Explorers and Police SUV Interceptors out of service in July 2017 after finding traces of CO in a significant amount of vehicles. Similar problems with CO were found in police vehicles in Henderson, Los Angeles and Newport Beach, CA, and the Kansas Highway Patrol. Forty-one people have reported injuries and although the National Highway Traffic Safety Administration (NHTSA) emphasized that it does not have proof the injuries reported were caused by CO, it did say levels of that gas may be elevated during certain driving scenarios. In response to concerns about CO, Ford Motor Company (Ford) announced in July 2017, that it would cover the cost of specific repairs in every Police SUV Interceptor that may have a CO concern, regardless of age, mileage, or aftermarket modifications made after purchase. This report provides information regarding the City s program to investigate this issue as it relates to the City s PD fleet. DISCUSSION In August 2017, in response to national news reports and concerns from the Beverly Hills Police Department (BHPD), Fleet Services, in consultation with the Beverly Hills Fire Department (BHFD), purchased a CO tester and constructed a proactive CO testing matrix (Attachment 3) using information collected from other agencies and real world BHPD driving scenarios. As seen in the testing matrix for the BHPD fleet, only one

Agency (EPA) indicates that 9 parts per million (ppm) is the National Ambient Air Quality over an eight hour period.

The US Environmental Protection Standard (NAAQS) point of reference based on continuous measurements averaged vehicle, #063, had minimal traces of CO levels measured.

Department will be notified if any measurable CO levels are detected during this SUV Interceptors during normal preventative maintenance operations, and the Police This report is for information only.

2 Agency (EPA) indicates that 9 parts per million (ppm) is the National Ambient Air Quality over an eight hour period. The 8-hour standard is indicative of exposures occurring over the course an outdoor worker s normal workday. trace of CO present in any of the testing scenarios. The US Environmental Protection Standard (NAAQS) point of reference based on continuous measurements averaged vehicle, #063, had minimal traces of CO levels measured. All other vehicles had no Page 2 of 2 1/16/2018 process. Department will be notified if any measurable CO levels are detected during this SUV Interceptors during normal preventative maintenance operations, and the Police This report is for information only. Fleet staff will continue CO testing in all Ford Police RECOMMENDATION completed and the vehicles were returned from the Ford Dealer. and the vehicles were placed back into service as soon as a final verification tests were There was no fiscal impact to the City from the Ford Customer Satisfaction Programs, FISCAL IMPACT As of January 3, 2018, all concerned vehicles have been inspected and repaired by Ford. second Customer Satisfaction Program #17N03 (Attachment 2) that expanded the work performed on each vehicle. In November 2017, Fleet Services received the cycling the affected vehicles through our Ford Dealer as required, keeping a record of possible areas of intrusion where exhaust could enter the cabin. Fleet staff started had been discovered. The program indicated Ford would inspect and repair any included older serial number vehicles not identified in the earlier program. Fleet once through its Customer Satisfaction Program #17B25 (Attachment 1) indicating that holes and unsealed spaces in Police SUV Interceptors having aftermarket equipment installed inspection and repair to include reimbursement for vehicles previously repaired and again tested the affected vehicles after their return from the Ford Dealer and all testing showed no CO levels detected after returning from the Dealer. Meeting Date: January 22, 2018 In September 2017, Fleet Services received the first official notification from Ford

3 r uawlpeiiv

Division P. 0. Box 1904 Dearborn, Mchgan 48121-1904 Copyrght 2017 Ford Motor Company service scheduling requirements, your dealer may need your vehicle for a determine if parts need to be ordered.

seals, grommets and liftgate spoiler sealing systems, seal the lift gate subsequent owners. 2015 regardless of mileage.

module, and check the Powertrain Control Module (PCM) for certain this program.

If equipment installation requires drilling new holes and/or routing wires, and exhaust could enter the cabin.

lighting, radios and other equipment, they drill mounting and wiring access equipment installed after leaving Ford s factory. this notice?

4 Division P. 0. Box 1904 Dearborn, Mchgan Copyrght 2017 Ford Motor Company service scheduling requirements, your dealer may need your vehicle for a determine if parts need to be ordered. How long will it take? The time needed for this repair is less than one-half day. However, due to longer period of time. In addition, your vehicle will requite an inspection to your dealer do? seals, grommets and liftgate spoiler sealing systems, seal the lift gate subsequent owners regardless of mileage. Coverage is automatically transferred to interior trim panel, install new muffler tips, reprogram the ventilation (HVAC) This Customer Satisfaction Program will be in effect until September 30, module, and check the Powertrain Control Module (PCM) for certain this program. diagnostic trouble codes, free of charge (parts and labor) under the terms of What wilt Ford and Ford Motor Company has authorized your dealer to inspect and repair body What is the effect? If equipment installation requires drilling new holes and/or routing wires, and exhaust could enter the cabin. the modifications ate not properly sealed, it creates an opening where holes into the rear of the vehicle. lighting, radios and other equipment, they drill mounting and wiring access equipment installed after leaving Ford s factory. this notice? of some Police Interceptor Utility vehicles that had police or other emergency Why are you receiving Ford Motor Company has discovered holes and unsealed spaces in the back When a police or fire department routinely installs customized emergency providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. also to building a community of happy, satisfied customers. To demonstrate that commitment, we are At Ford Motor Company, we are committed not only to building high quality, dependable products, but Your Vehicle Identification Number (VIN): See Listing Customer Satisfaction Program 17B25 Programa de satisfaccián del cliente 17B25 CITY BEVERLY HILLS iiiiiliiiiilllliiiliiiiiiuiihijiiliiiillililiiiiiiiiiiiiiii,lii 9355 W 3RD ST September 2017 BEVERLY HILLS, CA I ATTACHMENT 1 I Hill liii! II III / / I? 51DTB1S7B251

5 your vehicle. The VIN is printed near your name at the beginning of this your vehicle. The vehicle owner is responsible for making arrangements to Ford Motor Company wants you to have this service action completed on for dealer addresses, maps, and driving instructions. If you do not already have a servicing dealer, you can access letter. associated with the inspection and repair of vehicles with exhaust odor and Fleet Customer Information Center at FLEET, choose Option and controlling certain functions on your vehicle (lock or unlock doors, Satisfaction Programs through our FordPass App. The app can be NOTE: You can receive information about Recalls and Customer have the work completed. downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations paid for this repair? this letter, you still need to have this service action performed to ensure the dealer before March 31, To avoid delays, do not send receipts to What if you no longer If you no longer own this vehicle, and have an address for the current owner, state registration and title data, indicate that you are the current owner. Ford Customer Relationship Center at and one of our representatives will be happy to assist you. If you wish to contact us through Representatives are available Monday through Friday: 8:00AM - you may be eligible for a refund. Refunds will only be provided for the cost Ford Motor Company. If the previously paid for repair was performed before the date of this letter, eligibility and expedite reimbursement, give your paid original receipt to your Have you previously If you have previously paid for a repair that addresses the issue described in the Internet, our address is: You received this notice because our records, which are based primarily on RETAIL OWNERS: If you have questions or concerns, please contact our further? charge, please contact your dealership s Service Manager for assistance. remote start) if it is equipped to allow control. correct procedures were used. carbon monoxide complaints using TSB or To verify own this vehicle? please forward this letter to the new owner. available Monday through Friday: 8:00AM 8:00PM 8:00PM Si necesita ayuda o tiene alguna pregunta, pot favor Ilame al Centro de 2of / B25/DTB1S7B251 Copyright 2017 Ford Motor company Ford Customer Service Division Thank you for your attention to this important matter. RelaciOn con Clientes al y presione 2 para Español. Español direcciön: Para asistencia en Visite nuestro sitio web para vet este anuncio en Español al siguiente (Eastern Time). For the heating impaired call ftdd). Representatives are FLEET OWNERS: If you have questions or concerns, please contact our #3, and one of our representatives will be happy to assist you. If you wish to Can we assist you If you have difficulties getting your vehicle repaired promptly and without contact us through the Internet, our address is: (Eastern Time). What should you do? Please call your dealet without delay and request a service date for Customer Satisfaction Program 17B25. Provide the dealer with the VIN of

6 z wawipeiv

Ford Motor Company Ford Customer Service Dwision P. 0. Box 1904 Dearborn, Michigan 48121-1904 carbon monoxide levels that exceed what people are exposed to every day.

For more information about the status also to building a community of happy, satisfied customers.

explorerexhaustsettlement.com or call 1-855-581-1279. service scheduling requirements, your dealer may need your vehicle for a service appointment for Customer Satisfaction Program 17N03.

What will Ford and In the interest of customer satisfaction, Ford Motor Company has authorized terms of this program. What should you do?

These vehicles are safe. Our investigation has not found Why are you receiving Ford is aware that some Explorer owners have concerns about exhaust or 2018, regardless of mileage.

7 Ford Motor Company Ford Customer Service Dwision P. 0. Box 1904 Dearborn, Michigan carbon monoxide levels that exceed what people are exposed to every day. The services and reimbursements provided by this Customer Satisfaction received information earlier this year. For more information about the status also to building a community of happy, satisfied customers. To demonstrate that commitment, we are Program are distinct from the benefits offered in the class action settlement sealing and repair as necessary free of charge (parts and labor) under the or call service scheduling requirements, your dealer may need your vehicle for a service appointment for Customer Satisfaction Program 17N03. Provide the longer period of time. the beginning of this letter. reduces the potential for exhaust to enter the vehicle. What will Ford and In the interest of customer satisfaction, Ford Motor Company has authorized terms of this program. What should you do? If you would like this free service performed, call your dealer to schedule a dealer with the VIN of your vehicle. The VIN is printed near your name at this notice? carbon monoxide. These vehicles are safe. Our investigation has not found Why are you receiving Ford is aware that some Explorer owners have concerns about exhaust or 2018, regardless of mileage. Coverage is automatically transferred to involving exhaust odor in Explorers, about which you may have However, for your peace of mind, Ford is offering a no charge service that How long will it take? The time needed for this repair is less than one-half day. However, due to your dealer do? your dealer to reprogram the climate control module, inspect rear-of-vehicle subsequent owners. of, and benefits offered by, that settlement, go to providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. This Customer Satisfaction Program will be in effect until December 31, At Ford Motor Company, we are committed not only to building high quality, dependable products, but Your Vehicle Identification Number (VIN): 1 FM5K7B86DGA Explorer Customer Satisfaction Program 17N03 Programa de satisfaccion del cliente 17N03 CITY BEVERLY HILLS tittililiip iiuitillhuli. (II..ItIiitIiJiIlai.iIiitlIitiIIt. ll(i 455 N REXFORD DR November 2017 BEVERLY HILLS, CA I AUACHMENT2 I I liii liii /265683/ /265683/ N03/DTB1 17N031 Ford Motor Company copyright

8 completed. downloaded through the App Store or Google Play. In addition there are The vehicle owner is responsible for making arrangements to have the work Satisfaction Programs through our FordPass App. The app can be NOTE: You can receive information about Recalls and Customer representatives will be happy to assist you. If you wish to contact us Fleet Customer Information Center at FLEET, choose Option Representatives are available Monday through Friday: 8:00AM - through the Internet, our address is: available Monday through Friday: 8:00AM If the previously paid for repair was performed before the date of this letter, you may be eligible for a refund. Refunds will only be provided for the cost eligibility and receive reimbursement, give your paid original receipt to your You received this notice because our records, which are based primarily on RETAIL OWNERS: If you have questions or concerns, please contact our 8:00PM 8:00PM Si necesita ayuda o tiene alguna pregunta, por favor Ilame al Centro de 2of / N03/DIB1 17N031 copynght 2017 Ford Motor Company Ford Customer Service Division Thank you for your attention to this important matter. Relación con Clientes al y presione 2 pata Español. Español direcciön: owner.ford.com/recall. Para asistencia en Visite nuestro sitio web para ver este anuncio en Español al siguiente further? charge, please dontact your dealerships Service Manager for assistance. Can we assist you If you have difficulties getting your vehicle repaired promptly and without Ford Customer Relationship Center at and one of our contact us through the Internet, our address is: (Eastern Time). (Eastern Time). #3, and one of our representatives will be happy to assist you. If you wish to For the hearing impaired call (TDD). Representatives are FLEET OWNERS: If you have questions or concerns, please contact our own this vehicle? owner, please forward this letter to the new owner. What if you no longer If you no longer own this vehicle, and have an address for the current state registration and title data, indicate that you are the current owner. Ford Motor Company. associated with the inspection and repair of vehicles with exhaust odor and paid for this repair? this letter, you still may request your dealer to perform this service action. dealer before March 31, To avoid delays, do not send receipts to Have you previously If you have previously paid for a repair that addresses the issue described in carbon monoxide complaints using TSB or To verify remote start) if it is equipped to allow control. and controlling certain functions on your vehicle (lock or unlock doors, other features such as reserving and paying for parking in certain locations (continued) for dealer addresses, maps, and driving instructions. What should you do? If you do not already have a servicing dealer, you can access

9 uawlpeiiv

AUACHMENT3 aid nadd( WTRLRIIODS CLSC NC ON mlwcnc ON pfdw4o NC ON DRIVEn NC ON ASi trroam RECNCILAflONON RflW WWnOWS 009W LW FASCOWS DOWN 01009W WCOWS 001W OOWN WICOWS LW DRPt00nen IWAC CMSRC1ON (158

.dnl 10185 003 2010 FORD INTERCEPTOR NO 0 PPM 0 PPM 0 PPM S PPM S PPM 0 PPM 0 PPM 0 PPM (12/22)17) 17025 17025 11025 0 PPM 005 2017 FORD INTERCEPTOR NO 5 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM

PPM 0 PPM 0 PPM S PPM (11/27)17) 17825 17825 17025 5 PPM 021 2013 FORD INTERCEPTOR YES S PPM 0 PPM S PPM 0 PPM S PPM S PPM 0 PPM 0 PPM (12)13)17) 17N03 17053 17003 0 PPM 022 2017 FORD INTERCEPTOR YES

2017 FORD INTERCEPTOR YES 0 PPM S PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM (11)02)17)17825 1782S 17820 0 PPM 062 2017 FORD INTERCEPTOR NO 5 PPM S PPM 5 PPM S PPM S PPM S PPM 0 PPM S PPM

10 AUACHMENT3 aid nadd( WTRLRIIODS CLSC NC ON mlwcnc ON pfdw4o NC ON DRIVEn NC ON ASi trroam RECNCILAflONON RflW WWnOWS 009W LW FASCOWS DOWN 01009W WCOWS 001W OOWN WICOWS LW DRPt00nen IWAC CMSRC1ON (158 14*I5 MAMWfl man NONC IILSC IC NCDRNPC PC NC DRIVEC NONC UORICIOR F5NAS ONCWtCI&C1ON flpesham ON FWOWdfl (ThS 44O1X DRUM VALVE Rlan Va1fisn T..dnl FORD INTERCEPTOR NO 0 PPM 0 PPM 0 PPM S PPM S PPM 0 PPM 0 PPM 0 PPM (12/22)17) PPM FORD INTERCEPTOR NO 5 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM (1/03/18) PPM FORD INTERCEPTOR ND 0 PPM 0 PPM S PPM 0 PPM S PPM 0 PPM S PPM S PPM (11)20)17) PPM FDRD INTERCEPTDR ND 0 PPM S PPM S PPM 0 PPM 0 PPM 0 PPM 0 PPM S PPM (11/27)17) PPM FORD INTERCEPTOR YES S PPM 0 PPM S PPM 0 PPM S PPM S PPM 0 PPM 0 PPM (12)13)17) 17N PPM FORD INTERCEPTOR YES 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM (12)27)17) PPM FORD INTERCEPTOR ND 0 PPM 0 PPM S PPM 0 PPM 0 PPM S PPM 0 PPM 0 PPM (10)20)17 / PPM FORD INTERCEPTOR YES 0 PPM S PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM (11)02)17) S PPM FORD INTERCEPTOR NO 5 PPM S PPM 5 PPM S PPM S PPM S PPM 0 PPM S PPM (11/06)17) PPM PORD INTERCEPTOR NO 5 PPM 5 PPM 8 PPM 5 PPM 25 PPM 25 PPM 20 PPM 20 PPM (15)15)17 ( PPM FORD INTERCEPTOR YES 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM S PPM S PPM E PPM (15130)17) PPM FORD INTERCEPTOR ND 0 PPM 0 PPM 0 PPM S PPM 0 PPM 0 PPM 0 PPM 5 PPM (11)02)17) PPM FORD INTERCEPTOR NO S PPM S PPM 0 PPM 0 PPM S PPM 0 PPM S PPM 0 PPM (11)13)17) PPM FORD INTERCEPTOR ND S PPM 0 PPM S PPM S PPM 5 PPM 0 PPM 5 PPM 0 PPM (11)15)17) PPM FORD INTERCEPTOR ND 0 PPM S PPM 0 PPM 0 PPM 0 PPM 0 PPM 0 PPM S PPM (12)1)17) PPM FORD INTERCEPTOR ND S PPM S PPM 0 PPM 0 PPM S PPM S PPM 0 PPM S PPM (11)10)17) PPM FORD INTERCEPTOR YES S PPM S PPM S PPM S PPM S PPM S PPM S PPM S PPM 115/31)17) PPM FORD INTERCEPTOR ND 0 PPM S PPM S PPM 0 PPM S PPM S PPM 5 PPM S PPM (10)13)17) PPM WD #21829 WD # #22352 WO #21908 WD #22207 WOO WO #22055 WOO )2 #22561 WOO ) WOO WON WOO 22004

Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan Ford Customer Service Division

Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division TO: All U.S. Ford and Lincoln Dealers March 16, 2015