How do I get the most out of my new smart energy display?

Transcription

1 Our engineer will complete these boxes when your smart meters and SED have been installed and tested. Final meter reading (electricity) Final meter reading (gas) Smart meter serial number (electricity) Smart meter serial number (gas) Date smart meters fitted How do I get the most out of my new smart energy display? Smart meter installer s name All you need to know about your smart meters and smart energy display E.ON Energy Solutions Limited Registered Office: Westwood Way Westwood Business Park Coventry CV4 8LG Registered in England and Wales No eonenergy.com xxxxx/07/11

2 What does my new smart energy display do? This handy guide will help you use your smart energy display (SED) to keep an eye on how much electricity and gas you re using. Inside, you ll also find out how your SED could help you save energy and money. Contents 3 What does my SED do? 4 How do I get up and running? 6 Your quick start guide 8 Using your smart energy display 9 Using your SED energy costs 10 Using your SED usage 11 Using your SED CO 2 emissions 12 Using your SED setting the alarm 13 Using your SED setting the key tone and light options 14 What else do I need to know? 15 What happens next? My smart meters help me to save energy and money Your SED collects your energy usage information from your smart meters and displays it on a screen. It shows you exactly how much electricity and gas you re using at the push of a button. You can also see how much carbon dioxide (CO 2 ) your home is producing. How does smart metering work? Smart meters are intelligent electricity and gas meters that enable two-way communications between your home and us. Your meters will talk to us remotely, sending us accurate meter readings and energy usage details. They ll also talk to you through your SED a unit that can sit anywhere in your home. It communicates remotely with your smart meters to show you exactly how much electricity and gas you re using. You can look at this information in real time or by looking back at the last week, month or year. What are the benefits? Smart meter technology gives automatic meter readings, which means: no meter reader will call and you won t need to take your own meter readings we won t need to estimate your bills, they ll always be from actual readings. You ll know your energy usage in real time, which means: you can spot where you could make savings you can find ways to make your home more energy efficient. It talks to us......it talks to you E.ON customer service Your smart meters Your smart energy display 2 In some instances, for example, where there has been a product change or a price change, part of your bill may be estimated. 3

3 How do I get up and running? It s quick and easy to start using your SED to monitor your energy usage. Our smart meter installer will have set up your SED and linked it to your smart meters, so you re ready to go. How can my SED help me save energy and money? Will I see what I m using at a glance? Your SED stores your energy usage information so you can view it for the last week, month or year, as well as in real time. By tracking your usage, you ll build a picture of when and where you use the most electricity and gas in your home. In time, you ll be able to see where you could use less energy and cut your bills. Yes, your SED has a traffic light system to quickly show you how much energy you re using in real time. The coloured lights beneath the display screen tell you if you re using a small, medium or large amount of energy. Green Current energy usage is less than 150W. Amber Current energy usage is between 150W and 1,000W (1kW). Red Current energy usage is more than 1,000W (1kW). And, if you register as an online E.ON customer, you ll be able to use our Energy Tracker. This will show your daily energy usage based on the meter readings that we ve billed you against. 4 5

4 Your quick start guide 6 1. Select Fuel Button this button to switch between the fuel you wish to view, the selection is shown at the top of the screen as a lightbulb for electricity, and a flame for gas. On CO 2 emissions, both fuels can be shown combined. *Prices shown on the SED have been pre-set at our standard tariff rate and are for guidance only. 2. Reading/Costs display By pressing the readings/costs button you can view the current active rate and readings then easily move through the screens showing all costs for both Electricity and Gas for today, yesterday, last 7 and 28 days* Usage Display this button to move through screens showing how much you re using in real time, and how much you ve used in the last 7 days, 28 days and 12 months. You can view information in numerical and graph format. 4. Emissions Display this button to move through screens showing how much CO 2 is being produced by the energy you re using. The information is shown in kg of CO 2 split by selected fuel. You can view totals in real time and for the last 7 days, 28 days and 12 months. 5. Menu ing this button will display the following options: 1. Set-Up Allows you to turn the key press buzzer on or off. 2. System Info Displays your smart meters serial numbers. 3. Usage Alarm Lets you set an alarm that tells you when your electricity costs have gone over a pre-set amount. You can change this amount at any time, or turn off the alarm by setting the amount to zero. If the alarm goes off, press any button to switch it off. 6. Menu navigation Use the up and down buttons to scroll through the options, and the button to make your selections. You can go back to the main by pressing the button. ing this again takes you out of the function and back to normal operation. Top tips 1. You can use the information shown on the SED to compare your electricity and gas spends across different periods helping you budget. 2. If you ve taken efficiency steps to help reduce your energy consumption such as fitting energy saving bulbs, appliances etc, the usage screens will help you see how much energy your saving. 3. Your smart display will show you the effects of making even small changes to your central heating and hot water thermostat settings. 4. You can use the emissions information gathered on your SED to help you make decisions about how you could help protect the environment by using less energy in your home. 5. If your SED regularly shows a red light, take a walk around your home and see which appliances can be switched off to save energy. What are kilowatts (kw) and kilowatt hours (kwh)? The amounts of electricity and gas you use are shown on your SED in kilowatt hours (kwh). Each kwh is one unit. Your appliances all use different amounts of energy. A typical electric kettle is rated around 2kW, which means that, while in use, it consumes 2kW of electricity. If the kettle was used continuously for an hour, it would use 2 kwh, or 2 units of electricity. 7

5 Using your SED Using your SED energy costs Select Your SED will display a light bulb symbol when presenting information about your electricity usage. It stores the details of your electricity usage over the last 12 months and you can view this by pressing the electricity button. Each time you press the button, you ll move to the next display, as shown below. Readings/Costs the readings and costs button to view details of your energy costs over different time periods, along with corresponding meter readings. Each time you press the readings and costs button, you ll move on to the next display, as shown in the diagrams below. A gas flame symbol will be displayed when presenting information about your gas usage. The first screen shows your current usage details. Keep pressing the gas button to view the next display, as shown in the diagrams below. This is the default screen, press the electricity button to return to this screen Electricity costs, rates and actual meter readings 1 x button press Cost as pence/kwh* Time and date Actual meter readings in kwh, exactly as shown on your smart meter and updated every 30 minutes Current electricity use in kw The values shown will change depending on the number and type of appliances you re using. How do I use this information? Try switching appliances, such as the TV or the kettle, on and off to see how the readings change. You ll get an idea of how much energy each appliance uses, and how much it costs to run.* Comparing my energy use across different periods helps me to budget for bills View your costs for electricity usage yesterday, the last 7 days and the last 28 days* 2 x button presses Gas costs and actual meter reading 2 x button presses Cost as pence/kwh* Actual meter reading in m 3, exactly as shown on your smart meters and updated every 30 minutes Time or temperature Cost per hour in either /Hr or pence/hr, at your current rate of use* Bar graph showing the last hour s electricity use in kw. Each bar shows one minute of energy use View your costs for gas usage yesterday, the last 7 days and the last 28 days* 2 x button presses 8 *Prices shown on the SED have been pre-set at our standard tariff rate and are for guidance only. *Prices shown on the SED have been pre-set at our standard tariff rate and are for guidance only. 9

6 Using your SED usage Using your SED CO 2 emissions Electricity use 1 x button press = instant cost now and graph of today (each bar shows 1 hour) 2 x button presses = last 7 days (each bar shows 1 day) 3 x button presses = last 28 days (each bar shows 1 week) 4 x button presses = last 12 months (each bar shows 1 month) CO 2 Emissions the emissions button to view the environmental impact of your home gas and electricity usage # and move through the different screens as shown below. I can see how even a small change to my thermostat makes a difference Gas use 1 x button press = cumulative cost and graph of today (each bar shows 1 hour) 2 x button presses = last 7 days (each bar shows 1 day) 3 x button presses = last 28 days (each bar shows 1 week) 4 x button presses = last 12 months (each bar shows 1 month) How do I use this information? As well as noticing usage patterns, you ll see how much energy and money you re saving if you ve taken energy saving steps, such as fitting loft insulation. Current CO 2 emissions caused by fuel usage 1 x button press Emissions per hour in kg of CO 2 at your current rate of energy usage Current figure of CO 2 per kwh of fuel # Graph showing CO 2 emissions over the last hour (each bar shows one minute) Today s CO 2 emissions caused by usage Electricity = 2 x button presses (top screen) Gas = 3 x button presses (bottom screen) CO 2 emissions in kg linked to each type of energy Current figure of CO 2 per kwh of fuel # Graph showing CO 2 emissions today (each bar shows one hour) Total CO 2 emissions over the last 7 days, 28 days and 12 months 4 x button presses These three totals show the CO 2 emissions combined for both fuel types 10 # The amount of CO2 emitted per kwh is a variable figure that depends on the method used for electricity generation at any given time. The SED uses a weighted national average value. If you don t have a gas supply or gas smart meter installed, no data will be displayed on the gas screen. 11

7 Using your SED setting the alarm To help control your energy spend, you can programme your display to warn you if you re spending more on electricity than your chosen amount.* An alarm will alert you when your hourly spend amount is reached. Use the Followed by once repeatedly until item 3 Usage Alarm is highlighted once to see Set Alarm again to highlight the alarm level ie 0.00/Hour ON. keys to your energy cost value Set Alarm will be displayed followed by your set value To exit to the main press To resume normal operation press again You can update your /Hour amount as often as you like. Using your SED setting the key tone Each time you press a button, a tone will sound. Use this option to turn the tone on and off, according to your preference. Use the once. 1 Set-Up will be highlighted once. 1 Buzzer Options will be highlighted once. Set Buzzer will be highlighted to highlight ON keys to toggle ON/OFF and press again to highlight Set Buzzer O To return to the main press To resume normal operation press again. Using your SED light options once once. 2 light options will be highlighted once Use to toggle on or off to confirm Scroll down highlight Brightness to confirm to adjust % of brightness to confirm 12 *Prices shown on the SED have been pre-set at our standard tariff rate and are for guidance only. To resume normal operation, press again. 13

8 What else do I need to know? What happens next? Positioning the smart energy display Your SED can be mounted on the worktop stand supplied, or fixed to a wall. Please check the following when positioning your display: It needs to be plugged into an electrical socket. It should be placed somewhere accessible, so you can read it easily. It shouldn t be installed in a bathroom, or any other areas with high humidity, or in direct sunlight. If the message Cannot Talk To Meter is displayed, move the display closer to your meter or try it in different areas of the house, as the signal may be stronger there. I keep mine in the kitchen so I see it every day Important safety information We want you to use your SED safely, so please read these notes: Only use the enclosed power adapter. Always switch off and unplug the display before attaching or removing the power cable. Never operate the SED using a damaged power adapter, lead or jack. If you need a replacement power supply, please call us on Don t immerse the equipment in water or any other liquids. You can use a soft, dry cloth to clean the unit. Don t open the SED if the unit develops a fault, please call us on Please ensure children are supervised when using the smart energy display. Operating conditions are 0 C to 40 C. Please do not dispose of this product with your household waste. Take it to an electrical product recycling centre, or return it to us for disposal. Now my smart meters are installed, what can I expect when my next bill arrives? Your next bill is likely to include final readings from your old meters and the automatic readings from your new smart meters. Also, we ll make sure that all the old meters we remove are recycled. Now your smart meters are installed, we can bring your account completely up to date and from now on, your bills will always be actual and not estimated. In some instances, for example, where there has been a product change or a price change, part of your bill may be estimated