What s going on? no train service safety control system

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2 Weekend overview 1. What s going on? 2. Why the entire line, and why now? 3. Bus shuttles available 4. How much do I pay? 5. You can also try 6. Getting the word out 7. Contact us

3 What s going on? From August 5 October 1, there will be no train service on weekends while we install Positive Train Control (PTC), a federally-mandated, safety control system that automatically reduces train speeds when needed and helps to avoid collisions.

4 Why do you have to shut down the entire line? There will be crews working all along the line, installing sheds, lines, wires, etc. For safety and efficiency, we need to make sure that they don t get in each other s way.

5 Why now? Our timeframe is tight because of a federal deadline. Every commuter rail line needs to be updated, and we need to take advantage of the summer and fall weather.

6 Accessible bus shuttles available Accessible bus shuttles will run between Lowell and North Station making stops at every Commuter Rail station. All stops will be accessible. Lowell North Billerica Wilmington Anderson/Woburn Winchester Center Wedgemere West Medford North Station

7 How much do I pay and where do I get a ticket? Credit card? $4 one-way, $8 roundtrip Buy it onboard or on the mticket app Cash? $10 roundtrip Cash only at North Station Tickets not based on zones. Monthly passes accepted. Senior/TAP pay half fare. Two children 11 and under ride free with 1 adult.

8 You can also try Driving to other commuter rail or subway stations nearest to you. Using local MBTA bus service in your area to connect to the subway. Using the trip planner on MBTA.com for T services closest to you.

9 Getting the word out Here s how we re keeping you in the loop. Before construction MBTA.com/getthere Outreach to: public officials, chambers of commerce, community leaders and customers T-Alerts, social media, s and press Handouts to Lowell commuter rail customers, station banners with the shuttle schedule, train announcements and LED signage.

10 Getting the word out During construction At every station along Lowell Line Banners with shuttle schedules Directional signs and board here signs and flags Clear labels on buses with accessibility message Friendly and helpful passenger assistants and bus operators

11 - Inbound - Outbound Shuttle service is accessible. Any customer can use bus lift/ramp upon request. See operator for assistance. Shuttle service is accessible. Any customer can use bus lift/ramp upon request. See operator for assistance. Handout and Station Banner with schedule

12 Shuttle service is accessible. Any customer can use bus lift/ramp upon request. See operator for assistance. Shuttle service is accessible. Any customer can use bus lift/ramp upon request. See operator for assistance. Directional Sign Board Here Sign

13 Contact us Call for questions, schedules, or trip planning. For more information go to mbta.com/getthere. Thank you for your patience during construction!

14 Appendix A Communications Outreach Plan Pre-public meeting Legislative briefing Municipality communication Lowell public meeting Press release Meeting notice on website Onboard announcements North Station announcements Tweets s T-alerts Pre-construction In the MBTA system Station banners Station and train announcements Onboard announcements North Station announcements Platform LED messages Schedule handouts Tweets s T-alerts And Lowell Regional Transit Authority (LRTA), area chambers, libraries, community centers, police/fire During construction Helpful bus operators Passenger assistants at stations Clearly marked buses with ADA identification Bus stop signage Station directional signage North Station shuttle flags Ongoing communications with municipalities

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