2013 Operations Statistics Report Triangle Expressway Fourth Quarter

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1 2013 Operations Statistics Report Fourth Quarter 1 S. Wilmington Street Raleigh, C Annual Operations Last Updated: Report 1 11, 2014

2 Table of Contents 2013 Fourth Quarter Operations Statistics Report 2

3 Table of Contents ITRODUCTIO... 6 Purpose... 6 Project... 6 TRAFFIC STATISTICS... 9 Average Weekday Traffic ()... 9 Annual Average Weekday Traffic (A)... 9 Interchange Statistics SYSTEM STATISTICS Weekly, ly and Year to Date (YTD) Statistics Transactions Classification Accounts Transponders Toll Zone Statistics ROADWAY OPERATIOS ROADWAY MAITEACE Assessment Schedule Assessment Results Fourth Quarter Operations Statistics Report 3

4 Table of Figures and Tables Figure 1: System Map... 7 Figure 2: A Map Figure 3: C 147 at I 40 Interchange Figure 4: C 147 at Hopson Road Interchange Figure 5: C 147 at Davis Drive Interchange Figure 6: C at C 54 Interchange Figure 7: C at C 147 Interchange Figure 8: C at C 55 Interchange Figure 9: C at Green Level West Rd. Interchange Figure 10: C at US 64 Interchange Figure 11: C at US 1 Interchange Figure 12: C at South Salem Street Interchange Figure 13: C at C 55 Bypass Interchange Figure 14: Total ly Transactions YTD Figure 15: Total ly Class 1 Percentage YTD Figure 16: ly Established C Quick Pass Accounts YTD Figure 17: Total ly Transponders Sold by Type YTD Figure 18: Toll Zone Map Figure 19: Hopson Road Ramp Toll Zones Figure 20: C 147 South Ramp Toll Zones Figure 21: C Morrisville Mainline Toll Zones Figure 22: C 147 orth Ramp Toll Zones Figure 23: C Cary Mainline Toll Zones Figure 24: US 64 Ramp Toll Zones Figure 25: C Apex Mainline Toll Zones Figure 26: South Salem Street Ramp Toll Zones Figure 27: C Holly Springs Mainline Toll Zones Figure 28: IMAP Assistance by Type Figure 29: Average IMAP Assistance Response and Clear Times (in Minutes) Fourth Quarter Operations Statistics Report 4

5 Table 1: Total Weekly Transactions Table 2: Total ly Transactions Table 3: Total Yearly Transactions Table 4: Total Weekly Classification Table 5: Total ly Classification Table 6: Total Yearly Classification Table 7: Total Weekly Established C Quick Pass Accounts by Type Table 8: Total ly Established C Quick Pass Accounts by Type Table 9: Total Yearly Established C Quick Pass Accounts by Type Table 10: Total Weekly Transponders Sold by Type Table 11: Total ly Transponders Sold by Type Table 12: Total Yearly Transponders Sold by Type Table 13: SHP Statistics Table 14: ly IMAP Assistance by Type Table 15: ly Average IMAP Assistance Response and Clear Times (in Minutes) Table 16: MRP Assessment Results Fourth Quarter Operations Statistics Report 5

6 ITRODUCTIO Purpose The purpose of this report is to provide various orth Carolina Turnpike Authority (CTA) operations related performance metrics of the for The summarized data will provide a general overview of traffic statistics, toll system statistics, roadway operations and maintenance operations for the entire facility. Future reports will compare monthly and annual statistical trends over time to show the progression of the roadway. Project The The is an 18.8 mile toll road that extends the partially complete Outer Loop around the greater Raleigh, orth Carolina area from I 40 to the C 55 Bypass in Holly Springs. The controlled access, six lane toll facility relieves congestion on the paralleling C 55 facility, while improving access to the Research Triangle Park, by reducing travel times for commuters residing to the south and east. The is currently comprised of two elements; Toll C 147 and Toll C. Toll C 147 includes 3.4 miles of toll road between I 40 and Toll C. This section of the Triangle Expressway includes interchanges at Hopson Road, Davis Drive, and C and opened to toll free traffic on 8, Tolling on this section began on 3, Toll C includes 12.6 miles of toll road between C 55 in western Cary and the C 55 Bypass near the Town of Holly Springs. The section from C 55 to US 64 includes interchanges at C 55, Green Level West Road, and US 64 and opened to toll free traffic on 1, Tolling on this section began on 2, The section from US 64 to C 55 Bypass includes interchanges at S. Salem St., US 1, and C 55 Bypass and opened to toll free traffic on 20, Tolling on this section began on 2, The utilizes an all electronic, non stop, tolling system where there are no toll plazas at which drivers stop and pay cash tolls. Instead, free flow toll zones are employed where vehicles are detected while traveling at highway speeds. Payments are accepted through an Electronic Toll Collection (ETC) program called C Quick Pass or video billing program called Bill by Mail. CTA toll zones are located along the at mainline and interchange ramp locations to ensure that there are no non tolled trips. An illustration of the entire can be seen in Figure 1 on the following page Fourth Quarter Operations Statistics Report 6

7 Davis Dr. 70 Hopson Rd Green Level West Rd S. Salem St. System Map Figure 1

8 Traffic Statistics 2013 Fourth Quarter Operations Statistics Report 8

9 TRAFFIC STATISTICS Current and historical traffic data is collected and stored through the use of roadside microwave vehicle detectors (MVD s) installed throughout the facility. The data gives an overview of the current utilization of the roadway. The data can also be analyzed to identify trends that could be used to determine a more accurate estimate of the future utilization of these facilities. It should be noted that due to the recent completion of the the facility is currently experiencing a traffic pattern known as ramp up. During a ramp up period, the traffic volumes on a new facility increase at a faster rate than typical growth found at an existing facility. The growth rates increase as the customers become more familiar with the facility. The ramp up period is expected to continue through Average Weekday Traffic () Traffic volume data is collected on all mainline segments between interchanges and on all ramp locations. Typically there is a large difference between peak and off peak volumes, as well as between weekday and weekend volumes. However, this gap becomes even larger for a tolled facility. This is due to the fact that toll roads tend to have a much higher percentage of traffic occurring during peak hours when compared to a normal roadway, as there is less of a benefit for toll users during off peak hours. For these reasons, is reported instead of average daily traffic (ADT). is a measure of the average daily traffic collected on a typical Monday through Friday over a designated time period. Annual Average Weekday Traffic (A) A is a measure of the average daily volumes collected on a typical Monday through Friday over an entire year. Adjustment factors for raw data were calculated monthly, based on the ratio of weekday to weekend traffic, and applied to the monthly averages to calculate the annual average weekday traffic. It is necessary to normalize the variations in monthly traffic to allow for a valid comparison between counts taken at different times of the year. This allows the normalized monthly values to be combined together to form a single A for each location. The following page contains a visual representation of A for all mainline segments for the entire facility in Figure Fourth Quarter Operations Statistics Report 9

10 ,300 Davis Dr. Hopson Rd. 8,600 21,000 25, ,500 15,500 Green Level West Rd , ,100 S. Salem St. 8,600 A Map Figure 2

11 Interchange Statistics The following pages contain visual representations of for all interchanges along the facility and are representative of CTA s MVD data. For the newly constructed segments of the Expressway, data could not be considered reliable until the MVD units could be tested under normal traffic conditions. This calibration and testing period concluded no later than 60 days after the road in question opened to traffic. All MVD data has been screened and any unreliable data has been removed from use in the calculations. If there are not enough reliable days (5) for a particular month to report an, then that MVD will report O DATA Fourth Quarter Operations Statistics Report 11

12 40 A 110 T O DATA O DATA O DATA A O DATA ,030 1,110 1,220-1,130-1,200-1,190-1,230-1,190 - A 1,070 - LEGED Average Weekday Traffic Annual Average Weekday Traffic o Traffic Data Available A ,000 1,010 1,060 1,100 1,240-1,200-1,270-1,220-1,240-1,210 - A 1,090 - C-147 at I-40 Interchange 2013 Average Weekday Traffic Figure 3

13 1,350 1,350 1,420 1,420 1,440 1,440 1,440 1,440 1,510 1,510 1,530 1,530 1,490-1,550-1,600-1,550-1,480-1,300 - A 1, ,490 7,490 8,150 8,150 8,190 8,190 8,150 8,150 9,050 9,050 9,380 9,380 10, ,880 10,720-10,290-10,590-10,430 - A 9,250-1,390 1,390 1,470 1,510 1,520 1,570 1,560 1,570 1, - 1,600-1,670-1,600-1, - 1,380 - A 1,520 - Hopson Rd. A O DATA LEGED Average Weekday Traffic Annual Average Weekday Traffic o Traffic Data Available C-147 at Hopson Rd. Interchange 2013 Average Weekday Traffic Figure 4

14 Davis Dr ,000 1,010 1,040 1,100 1,140 1,310 1,250 1,420 1,340 1,450 1,460 A 1, ,000 1,060 1,120 1,150 1,260 1,210 1,360 1,300 1,350 1,360 A 1,150 A O DATA LEGED Average Weekday Traffic Annual Average Weekday Traffic o Traffic Data Available C-147 at Davis Dr. Interchange 2013 Average Weekday Traffic 6,930 6,930 7,550 7,550 7,990 7,990 8,060 8,060 8,450 8,790 8,910 9,400 9,780 10,000 9,750 8,570 A 8,630 Figure 5

15 1,470 1,510 1,570 1,560 1,700 1,700 1,690 1,880 1,720 1,930 1,790 1,820 1,870 A 1,680 4,260 8,720 8,920 8,880 8,870 9,150 9,160 10,000 9,020 9,470 8,880 8,950 8, A 8,890 18,140 19,330 20,110 20,450 21,220 21,420 21,150 22,430 23,050 22,960 22,260 20,130 A 20, ,180 1,330 1,430 1,530 1,550 1,580 1,570 1,670 1,650 1,770 1,460 1,630 1,610 A 1,520 7,480 7,480 9,170 9,170 9,740 9,740 10,740 11,070 10,390 11,650 10,370 10,930 9,030 9,970 9,670 A 10,160 A O DATA LEGED Average Weekday Traffic Annual Average Weekday Traffic o Traffic Data Available C- at C-54 Interchange 2013 Average Weekday Traffic Figure 6

16 147 6,930 7,550 7,990 8,060 8,450 8,790 18,140 19,330 20,110 20,450 21,220 21, ,700 2,960 3,020 3,080 3,260 3,400 2,920 3,250 3,500 3,570 3,460 3,650 22,340 23,920 24,940 25,350 25,790 26,460 C- at C-147 Interchange Figure 7 LEGED Average Weekday Traffic A O DATA Annual Average Weekday Traffic o Traffic Data Available 2013 Average Weekday Traffic A 25,900 22,340 23,920 24,940 25,350 25,790 26,460 26,100 27,580 28,360 28,420 27,690 25,130 A 3,330 2,700 2,960 3,020 3,080 3,260 3,390 3,460 3,620 3,520 3,900 3,850 3,420 A 3,550 2,920 3,250 3,500 3,570 3,460 3,650 3,510 3,800 3,880 4,080 3,810 3,350 A ,020 1,070 1,090 1, A 20,950 18,140 19,330 20,110 20,450 21,220 21,420 21,150 22,430 23,050 22,960 22,260 20,130 A A 8,630 6,930 7,550 7,990 8,060 8,450 8,790 8,910 9,400 9,780 10,000 9,750 8,570

17 1,800 1,910 1,960 2,020 2,120 2,120 5,960 6,290 6,480 6,500 6,780 6, ,360 3,640 3,710 3,640 3,820 3, ,010 1,040 1,090 13,130 14,090 14,370 14,930 15,520 15,710 22,340 23,920 24,940 25,350 25,790 26, C- at C-55 Interchange Figure 8 LEGED Average Weekday Traffic A O DATA Annual Average Weekday Traffic o Traffic Data Available 2013 Average Weekday Traffic A 1, ,010 1,040 1,090 1,210 1,130 1,270 1,170 1,240 1,260 A 2,090 1,800 1,910 1,960 2,020 2,120 2,120 2,350 2,240 2,390 2,220 2,190 2,080 A 3,770 3,360 3,640 3,710 3,640 3,820 3,680 3,760 3,890 4,180 3,980 3,980 3,760 A , ,070 1,030 1,060 1,140 A 25,900 22,340 23,920 24,940 25,350 25,790 26,460 26,100 27,580 28,360 28,420 27,690 25,130 A 6,670 5,960 6,290 6,480 6,500 6,780 6,630 7,180 6,950 7,650 7,020 7,240 6,640 A A 15,500 13,130 14,090 14,370 14,930 15,510 15,710 15,810 16,290 16,730 17,450 17,600 15,820

18 13,130 13,130 14,090 14,090 14,370 14,370 14,930 14,930 15,520 15,510 15,700 15,710 15,810 16,290 16,730 17,450 17,600 15,820 A 15,500 A O DATA LEGED Average Weekday Traffic Annual Average Weekday Traffic o Traffic Data Available A A 710 C- at Green Level West Rd. Interchange 2013 Average Weekday Traffic A A ,220 12,220 13,440 13,440 14,160 14,160 14, 14, 14,760 14,760 15,390 15,390 17,290 16,310 17,900 17,200 17,830 17,350 A 15,450 Green Level West Rd. Figure 9

19 64 12,220 13,440 14,160 14, 14,760 15,390 8,750 9,690 10,390 10,920 11,420 11,950 1,270 1,360 1,410 1,430 1,450 1, ,110 1,270 1,380 1,360 1,400 1, ,160 1,230 1,260 1,320 1,370 1, ,440 1,490 1,550 1,580 1,560 1, Kelly Rd. C- at US-64 Interchange Figure 10 LEGED Average Weekday Traffic A O DATA Annual Average Weekday Traffic o Traffic Data Available 2013 Average Weekday Traffic A A 1,460 1,270 1,360 1,410 1,430 1,450 1,460 1,610 1,510 1,640 1,580 1,560 1,510 A 15,450 12,220 13,440 14,160 14, 14,760 15,390 17,290 16,310 17,900 17,200 17,830 17,350 A 1,520 1,440 1,490 1,550 1,580 1,560 1, 1,640 1,460 1,610 1,610 1,590 1,570 A A 11,700 8,750 9,690 10,390 10,920 11,410 11,950 12,030 12,630 13,190 13,520 13,460 12,380 A A 1,400 1,110 1,270 1,380 1,360 1,390 1,370 1,530 1,460 1,570 1,450 1,560 1,530 A A 1,340 1,160 1,230 1,260 1,320 1,370 1,320 1,380 1,430 1,440 1,490 1,390 1,370

20 8,750 8,750 9,690 9,690 10,390 10,920 11,420 11,410 11,950 12,030 12,630 13,190 13,520 13,460 12,380 A 11, A A A A 480 8,350 8,350 9,620 9,620 10,500 11,230 11,810 12,110 13,620 12,960 14,320 13,760 14,220 13,220 A 12,080 A O DATA LEGED S. Salem St. Average Weekday Traffic Annual Average Weekday Traffic o Traffic Data Available C- at S. Salem St. Interchange 2013 Average Weekday Traffic Figure 11

21 8,350 9,620 10,500 11,230 11,810 12, ,040 1, ,030 1,120 1,210 1,280 1,310 6,450 7,040 7,660 8,040 8,450 8,730 C- at US-1 Interchange Figure 12 LEGED Average Weekday Traffic A O DATA Annual Average Weekday Traffic o Traffic Data Available Average Weekday Traffic A 1, ,040 1,040 1,180 1,170 1,290 1,260 1,310 1,190 A A A A 1, ,030 1,120 1,200 1,280 1,310 1,490 1,390 1,590 1,670 1,530 1,450 A 8,610 6,450 7,040 7,660 8,040 8,450 8,730 8,750 9,290 9,670 9,990 9,920 9,240 A A A A 12,080 8,350 9,620 10,500 11,230 11,810 12,110 13,620 12,960 14,320 13,760 14,220 13,220

22 6,450 7,040 7,660 8,040 8,450 8,730 8,750 9,290 9,670 9,990 9,920 9,240 A 8,610 2,680 2,680 2,940 2,940 3,290 3,490 3,700 3,800 3,810 4,260 4,050 4,370 4,280 4,430 4,140 A 3, A A 530 A O DATA 2,840 2,840 3,310 3,310 3,580 3,580 3,760 3,760 3,990 3,990 4,070 4, 4,350 4,810 4,660 4,800 4,520 A 4,060 LEGED Average Weekday Traffic Annual Average Weekday Traffic o Traffic Data Available C- at C-55 Bypass Interchange 2013 Average Weekday Traffic Figure 13

23 Toll System Statistics 2013 Fourth Quarter Operations Statistics Report 23

24 SYSTEM STATISTICS Current and historical toll system data is collected and reported through the C Quick Pass Customer Service Center (CSC). The data provides an overview of the current toll operations on the facility and identifies any utilization trends. It also allows for comparison of historical and projected data. Transaction data is collected from the toll zones placed throughout the facility using an all electronic tolling (AET) method. Toll gantries and the roadside toll vaults house the AET equipment. Weekly, ly and Year to Date (YTD) Statistics The statistics provided in the following section combine roadway and customer service data and reflect the overall facility. Statistics have been provided in weekly, monthly and YTD bins for the datasets listed below: Transactions Classification Accounts Transponders 2013 Fourth Quarter Operations Statistics Report 24

25 Transactions The statistics provided in the following section outline the volume and percentage of CQP users compared to Bill by Mail users. CQP users have an established account that is identified using the vehicle s onboard transponder, whereas Bill by Mail users do not have an established account and are identified using vehicle recognition software. Table 1 presents a summary of the total weekly transactions for C Quick Pass and Bill by Mail payment methods. Table 1: Total Weekly Transactions Week Ending Transponder (C Quick Pass) Video (Bill by Mail) Total Transactions % of Total Transactions % of Total 10/6/ ,754 59% 205,406 41% 498,160 10/13/ ,946 59% 199,454 41% 486,400 10/20/ ,946 58% 208,600 42% 502,546 10/27/ ,043 59% 208,227 41% 511,270 11/3/ ,287 60% 203,756 40% 507,043 11/10/ ,147 60% 206,204 40% 516,351 11/17/ ,008 59% 208,873 41% 513,881 11/24/ ,369 60% 205,333 40% 519,702 *12/1/ ,063 55% 176,129 45% 388,192 12/8/ ,698 61% 204,181 39% 517,879 12/15/ ,509 61% 203,813 39% 520,322 12/22/ ,666 59% 217,600 41% 536,266 **12/29/ ,436 52% 151,347 48% 313,783 ***12/31/ ,974 57% 50,577 43% 117,551 *Week ending includes data from Thanksgiving **Week ending includes data from Christmas ***Week ending contains data for 12/30 and 12/31 Table 2 presents a summary of the total monthly transactions for C Quick Pass and Bill by Mail transactions. Table 2: Total ly Transactions Transponder (C Quick Pass) Video (Bill by Mail) Total Transactions % of Total Transactions % of Total 1,339,496 59% 920,059 41% 2,259,555 1,214,622 59% 879,721 41% 2,068,186 1,195,720 59% 845,766 41% 2,041, Fourth Quarter Operations Statistics Report 25

26 Figure 14 presents a visual summary of the total monthly transactions YTD for C Quick Pass and Bill by Mail transactions. Figure 14: Total ly Transactions YTD 2,500, % 90% 2,000,000 80% 70% 1,500,000 60% 50% 1,000,000 40% 30% 500,000 20% 10% 0% Total Tolled Transactions C Quick Pass User Percentage Table 3 presents a summary of the total yearly transactions for C Quick Pass and Bill by Mail transactions. Project to date is the total number of transactions since the opening of the project. Table 3: Total Yearly Transactions Year Transponder (C Quick Pass) Video (Bill by Mail) Total Transactions % of Total Transactions % of Total ,803,043 49% 2,892,496 51% 5,695, ,249,972 58% 9,792,975 42% 23,042,947 Project to Date 16,053,015 56% 12,685,471 44% 28,738, Fourth Quarter Operations Statistics Report 26

27 Classification The statistics provided in the following section outline the volume and percentage of users based on classification. The classification system used by CTA contains three classifications designated by the number of axles that a vehicle has. Table 4 presents a summary of the total weekly classification for Class 1 (2 axle), Class 2 (3 axle) and Class 3 (4+axle) vehicles. Table 4: Total Weekly Classification Class 1 Class 2 Class 3 (2 axle) (3 axle) (4+axle) Week Ending % of % of % of Transactions Transactions Transactions Total Total Total 10/6/ ,523 96% 6,537 1% 12,100 3% 10/13/ ,564 97% 5,128 1% 9,708 2% 10/20/ ,629 97% 6,617 1% 11,300 2% 10/27/ ,941 96% 7,139 1% 12,190 3% 11/3/ ,839 97% 6,673 1% 11,531 2% 11/10/ ,317 97% 6,465 1% 11,569 2% 11/17/ ,131 97% 6,676 1% 12,074 2% 11/24/ ,821 97% 6,221 1% 11,660 2% *12/1/ ,131 98% 3,156 1% 5,905 1% 12/8/ ,746 97% 5,681 1% 11,452 2% 12/15/ ,976 97% 4,622 1% 9,724 2% 12/22/ ,800 97% 6,520 1% 12,946 2% **12/29/ ,193 97% 2,407 1% 5,183 2% ***12/31/ ,033 96% 1,465 1% 3,053 3% *Week ending includes data from Thanksgiving **Week ending includes data from Christmas ***Week ending contains data for 12/30 and 12/31 Table 5 presents a summary of the total monthly classification for Class 1 (2 axle), Class 2 (3 axle) and Class 3 (4+axle) vehicles. Table 5: Total ly Classification Class 1 (2 axle) Transactions Class 2 (3 axle) Class 3 (4+axle) % of % of % of Transactions Transactions Total Total Total 2,178,172 97% 29,368 1% 52,015 2% 2,000,471 97% 24,080 1% 43,635 2% 1,978,161 97% 20,824 1% 42,511 2% 2013 Fourth Quarter Operations Statistics Report 27

28 Figure 15 presents a visual summary of the total monthly percentage of transactions YTD for Class 1 (2 axle) vehicles. Figure 15: Total ly Class 1 Percentage YTD 100% 99% 98% 97% 96% 95% 94% 93% 92% 91% 90% Table 6 presents a summary of the total yearly classification for Class 1 (2 axle), Class 2 (3 axle) and Class 3 (4+axle) vehicles. Project to date is the total number of transactions since the opening of the project. Table 6: Total Yearly Classification Class 1 (2 axle) Year Transactions Class 1 Percentage Class 2 (3 axle) Class 3 (4+axle) % of % of % of Transactions Transactions Total Total Total ,562,061 97% 46,935 1% 86,543 2% ,282,351 97% 267,558 1% 493,038 2% Project to Date 27,844,412 97% 314,493 1% 579,581 2% 2013 Fourth Quarter Operations Statistics Report 28

29 Accounts The statistics provided in the following section outline the volume of accounts established and managed by the CTA CSC. Table 7 presents a summary of the weekly established accounts being managed by the CTA CSC. umbers presented in parentheses represent a reduction in accounts. Table 7: Total Weekly Established Accounts by Type Transponder Bill by Registered Week Ending (C Quick Pass) Mail Video on Revenue Government 10/6/ ,366 6,698 10/13/ ,517 6,837 10/20/ , ,432 10/27/ ,136 6,460 11/3/ ,834 6,129 11/10/ , ,927 11/17/ ,922 6,272 11/24/ , ,960 *12/1/ ,325 5,603 12/8/ ,104 5,487 12/15/ ,873 6,223 12/22/ ,493 5,805 **12/29/ , ,936 ***12/31/ ,039 1,133 *Week ending includes data from Thanksgiving **Week ending includes data from Christmas ***Week ending contains data for 12/30 and 12/31 Table 8 presents a summary of the monthly established accounts being managed by the CTA CSC. umbers presented in parentheses represent a reduction in accounts. Table 8: Total ly Established Accounts by Type Transponder (C Quick Pass) Bill by Mail Registered Video on Revenue Government Total Total 1,397 26, ,066 1,504 24, ,165 1,309 23, , Fourth Quarter Operations Statistics Report 29

30 Figure 16 presents a visual summary of the monthly established accounts YTD being managed by the CTA CSC. The Other category includes registered video, non revenue and government accounts. Figure 16: ly Established Accounts YTD 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 Jan 13 Feb 13 Mar 13 Apr Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 ov 13 Dec 13 Table 9 presents a summary of the total yearly established accounts being managed by the CTA CSC. Project to date is the total number of accounts established since the opening of the project. umbers presented in parentheses represent a reduction in accounts. Table 9: Total Yearly Established Accounts by Type Transponder (C Quick Pass) Bill by Mail Other Year Transponder (C Quick Pass) Bill by Mail Registered Video on Revenue Government Total , , , , ,581 (1) ,876 Project to Date 51, , , Fourth Quarter Operations Statistics Report 30

31 Transponders The statistics provided in the following section outline the volume of transponders sold by the C Quick Pass CSC. Table 10 presents a summary of the total weekly transponders sold. Table 10: Total Weekly Transponders Sold by Type Week Ending Sticker Tag Hard Case Tag Exterior Tag Total 10/6/ /13/ /20/ /27/ /3/ /10/ /17/ /24/ *12/1/ /8/ /15/ /22/ **12/29/ ***12/31/ *Week ending includes data from Thanksgiving **Week ending includes data from Christmas ***Week ending contains data for 12/30 and 12/31 Table 11 presents a summary of the total monthly transponders sold. Table 11: Total ly Transponders Sold by Type Sticker Tag Hard Case Tag Exterior Tag Total 2, ,102 1, ,904 1,998 1, , Fourth Quarter Operations Statistics Report 31

32 Figure 17 presents a visual summary of the monthly transponders sold YTD. Figure 17: Total ly Transponders Sold by Type YTD 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 Jan 13 Feb 13 Mar 13 Apr Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 ov 13 Dec 13 Sticker Tag Exterior Tag Hard Case Tag Table 12 presents a summary of the total yearly transponders sold. Transponders went on sale prior to the opening of the roadway to provide potential motorists sufficient time to establish their accounts. Project to date is the total number of transponders sold since the opening of the project and includes these transponders sold prior to the opening of the roadway to traffic. Table 12: Total Yearly Transponders Sold by Type Year Sticker Tag Hard Case Tag Exterior Tag Total ,315 2, , ,338 6, , ,784 13, ,021 Project to Date 77,437 23, , Fourth Quarter Operations Statistics Report 32

33 Toll Zone Statistics The following pages contain visual representations of transactions that have occurred for all toll zones along the facility. The location of the toll zones in relation to the entire can be seen on the following page in Figure Fourth Quarter Operations Statistics Report 33

34 40 Toll Zone T02 Toll C-147 SB Off to Hopson Rd. Toll Zone T06 Toll C-147 SB to Toll C- SB Toll Zone T13 Toll C- SB at Toll C Davis Dr. Hopson Rd. Toll Zone T05 Toll C- B to Toll C-147 B Toll Zone T01 Toll C-147 B On from Hopson Rd. Toll Zone T09 Toll C- SB to Toll C-147 B Toll Zone T10 Toll C-147 SB to Toll C- EB Toll Zone T14 Toll C- B at Toll C Toll Zone T18 Toll C- SB, orth of Green Level West Toll Zone T17 Toll C- B, orth of Green Level West Green Level West Rd. Toll Zone T22 Toll C- SB Off to US-64 Toll Zone T21 Toll C- B On from US Toll Zone T26 Toll C- SB, orth of S. Salem St. Toll Zone T30 Toll C- SB On from S. Salem St. Toll Zone T25 Toll C- B, orth of S. Salem St. Toll Zone T29 Toll C- B Off to S. Salem St. Toll Zone T33 Toll C- B, orth of C-55 By 1 S. Salem St. Toll Zone T34 Toll C- SB, orth of C-55 By Toll Zone Map Figure 18

35 Toll Zone T01 C 147 B On from Hopson Rd. Segment Description: One-lane Ramp 147 Toll Zone T02 C 147 SB Off to Hopson Rd. Segment Description: Two-lane Ramp 2 AXLES 3 AXLES 4+ AXLES Toll Rates $0.30 $0.60 $1.20 $0.45 $0.90 $1.80 Transactions by Direction T01 1,400 1,500 1,530 1,560 1,600 1,590 1,550 1,600 1,620 1,610 1,670 1,690 T02 1,360 1,460 1,470 1,480 1,550 1, 1,500 1,550 1,550 1,550 1,620 1,610 C Quick Pass Percentage T01 64% 64% 64% 63% 63% 62% 63% 63% 63% 61% 62% 63% T02 64% 64% 64% 63% 62% 60% 61% 62% 62% 61% 62% 63% Hopson Road Ramp Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 19

36 Toll Zone T06 C SB On from C 147 SB Segment Description: Two-lane Ramp Toll Zone T05 C 147 B On from C B Segment Description: Two-lane Ramp Toll Rates 2 AXLES 3 AXLES 4+ AXLES $0.82 $1.64 $3.28 $1.25 $2.50 $5.00 Transactions by Direction T05 2,880 3,150 3,310 3,440 3,600 3,620 3,710 3,940 3,940 4,180 4,320 4,360 T06 2,710 2,970 3,040 3,150 3,370 3,420 3,470 3,660 3,680 3,910 4,100 4,100 C Quick Pass Percentage T05 62% 64% 64% 64% 64% 64% 63% 63% 63% 64% 65% 65% T06 64% 65% 66% 66% 65% 66% 65% 65% 65% 66% 66% 67% C-147 South Ramp Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 20

37 Toll Zone T14 C SB Mainline at C 147 Segment Description: Three-lane Mainline Toll Zone T13 C B Mainline at C 147 Segment Description: Three-lane Mainline Toll Rates 2 AXLES 3 AXLES 4+ AXLES $0.52 $1.04 $2.08 $0.80 $1.60 $3.20 Transactions by Direction T13 8,230 8,740 9,100 9,200 9,650 9,560 9,380 9,970 9,920 10,190 10,500 10,710 T14 8,700 9,250 9,640 9,790 10,220 10,080 9,870 10,380 10,310 10,780 10,960 11,190 C Quick Pass Percentage T13 56% 57% 58% 59% 59% 58% 59% 57% 59% 60% 60% 61% T14 56% 58% 58% 59% 59% 58% 59% 59% 59% 60% 60% 59% C- Morrisville Mainline Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 21

38 Toll Zone T09 C 147 B On from C SB Segment Description: One-lane Ramp Toll Rates 2 AXLES 3 AXLES 4+ AXLES $0.65 $1.30 $2.60 $1.00 $2.00 $4.00 Toll Zone T10 C B On from C 147 SB Segment Description: Two-lane Ramp Transactions by Direction T ,020 1,060 T ,010 1,050 1,060 1,120 1,220 1,180 C Quick Pass Percentage T09 57% 58% 58% 58% 57% 56% 56% 55% 56% 57% 58% 58% T10 63% 63% 63% 62% 62% 59% 58% 58% 60% 61% 61% 62% C-147 orth Ramp Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 22

39 Toll Zone T18 C SB, orth of Green Level West Segment Description: Three-lane Mainline Toll Zone T17 C B, orth of Green Level West Segment Description: Three-lane Mainline Toll Rates 2 AXLES 3 AXLES 4+ AXLES $0.65 $1.30 $2.60 $1.00 $2.00 $4.00 Transactions by Direction T17 6,360 6,950 7,360 7,580 7,930 8,000 8,080 8,460 8,550 8,950 9,270 9,590 T18 6,410 6,990 7,270 7,520 7,940 8,120 8,160 8,510 8, 8,970 9,420 9,570 C Quick Pass Percentage T17 54% 55% 58% 58% 57% 56% 56% 53% 55% 59% 59% 60% T18 57% 59% 61% 61% 61% 61% 61% 62% 62% 62% 63% 63% C- Cary Mainline Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 23

40 Toll Zone T22 C SB Off to US 64 Segment Description: One-lane Ramp Toll Zone T21 C B On from US 64 Segment Description: Two-lane Ramp Toll Rates 2 AXLES 3 AXLES 4+ AXLES $0.36 $0.72 $1.44 $0.55 $1.10 $2.20 Transactions by Direction T21 2,630 2,780 2,860 2,880 2,910 2,850 2,820 2,970 2,950 3,050 3,090 3,190 T22 2,600 2,780 2,840 2,840 2,900 2,910 2,840 2,980 2,960 3,080 3,140 3,200 C Quick Pass Percentage T21 64% 65% 66% 66% 64% 64% 63% 64% 64% 65% 65% 65% T22 64% 65% 66% 65% 64% 58% 60% 64% 64% 65% 66% 66% US-64 Ramp Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 24

41 Toll Zone T26 C SB, orth of S. Salem St. Segment Description: Three-lane Mainline Toll Zone T25 C B, orth of S. Salem St. Segment Description: Three-lane Mainline Toll Rates 2 AXLES 3 AXLES 4+ AXLES $0.82 $1.64 $3.28 $1.26 $2.52 $5.04 Transactions by Direction T25 4,390 4,960 5,370 5,650 5,970 6,060 6,150 6,440 6,570 6,920 7,190 7,500 T26 4,350 4,840 5,180 5,460 5,780 5,920 5,990 6,260 6,330 6,670 7,030 7,140 C Quick Pass Percentage T25 49% 52% 54% 52% 55% 55% 57% 57% 57% 58% 60% 60% T26 51% 55% 57% 58% 59% 59% 59% 60% 59% 61% 61% 61% C- Apex Mainline Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 25

42 Toll Zone T29 C B, Off to S. Salem St. Segment Description: One-lane Ramp Toll Zone T30 C SB, On from S. Salem St. Segment Description: One-lane Ramp 2 AXLES 3 AXLES 4+ AXLES Toll Rates $0.21 $0.42 $0.84 $0.32 $0.64 $1.28 Transactions by Direction T T C Quick Pass Percentage T29 62% 64% 63% 65% 68% 67% 65% 69% 70% 73% 72% 72% T30 59% 63% 63% 65% 66% 65% 67% 68% 69% 72% 71% 72% South Salem Street Ramp Toll Zones 2013 Average Weekday Toll Transactions 40 Map Locator Figure 26

43 Toll Zone T33 C B, orth of C 55 Bypass Segment Description: Three-lane Mainline Toll Zone T34 C SB, orth of C 55 Bypass Segment Description: Two-lane Ramp 2 AXLES 3 AXLES 4+ AXLES Toll Rates $0.35 $0.70 $1.40 $0.53 $1.06 $2.12 Transactions by Direction T33 3,290 3,620 3,920 4,130 4,400 4,410 4,430 4,700 4,830 5,060 5,250 5,570 T34 3,240 3,520 3,870 4,060 4,300 4,390 4,380 4,630 4,620 4,900 5,100 5,260 C Quick Pass Percentage C- Holly Springs Mainline Toll Zones 2013 Average Weekday Toll Transactions T33 51% 55% 59% 60% 61% 61% 61% 62% 63% 62% 64% 64% T34 51% 56% 59% 60% 61% 61% 61% 62% 63% 63% 63% 63% 40 Map Locator Figure 27

44 Roadway Operations 2013 Fourth Quarter Operations Statistics Report 44

45 ROADWAY OPERATIOS Operations statistics are collected by CTA State Highway Patrol (SHP) and Incident Management Assistance Patrol (IMAP) for the CTA Toll Safety Patrol program. This program consists of dedicated State Highway Patrol and Incident Management Assistance Patrol, which provides one patrolman and one IMAP responder to the facility at all times from Monday through Friday. This section also presents response and traffic information for incidents that occurred during The Turnpike Authority manages traffic and activities along the at the recently opened, state of the art Traffic Management Center located in the orth Carolina ational Guard s Joint Force Headquarters in Raleigh. Highly trained operators monitor the entire length of the via closed circuit TV, microwave speed detectors and interoperable 800MHz radio dispatch from local 911 and statewide Highway Patrol communications, as well as the Turnpike Authority s security cameras and Roadway Weather Information System. More than 200 cameras are located along the Expressway to monitor traffic operations, ensure security of the toll gantries and collect license plate images used for Bill by Mail toll collection. Operators monitor the roadside technology and toll facilities and are able to quickly dispatch maintenance personnel to address any equipment issues or roadway traffic incidents. Roadway updates are provided to motorists via 10 full color Dynamic Message Boards (the first full color message boards in the state), as well as through CDOT s 511 system and Traveler Information Management System (TIMS) website. The also has contracted Highway Patrol officers and a dedicated Incident Management Assistance Patrol (IMAP) that can be dispatched to respond to any incidents that occur, ranging from disabled motorists and debris to major traffic wrecks that could be detrimental to both motorist safety and toll collection Fourth Quarter Operations Statistics Report 45

46 Table 13 presents operating statistics for the State Highway Patrol. Table 13: SHP Statistics Charge Jan Feb Mar Apr Jun Jul Aug Sep Oct ov Dec Total Speed Violations Alcohol Violations Seat Belt Violations Child Restraint Violations Other Violations , Total Charges ,260 Warnings ,708 Vehicles Towed Crashes Investigated Fourth Quarter Operations Statistics Report 46

47 The IMAP assists with stranded motorists and incident clearance, thereby maintaining the flow of traffic along the roadway. Table 14 and Figure 28 present the monthly IMAP assists, by type, for the. The other category includes the reporting categories of traffic control, assist other unit, secured load, called for assistance, directions, transported, unable to locate and no assistance. Table 14: ly IMAP Assistance by Type Assist Type Jan Feb Mar Apr Aug Sep Oct ov Dec Total Mechanical Flat Tire Debris Accident Abandoned Vehicles Out of Gas Other Total Charges ,049 Figure 28: IMAP Assistance by Type 2013 IMAP Assistance by Type Mechanical Flat Tire Debris Accident Abandoned Vehicles Out of Gas Other 2013 Fourth Quarter Operations Statistics Report 47

48 The response and clear times for all IMAP assists are logged by IMAP and provided to the CTA. Response time is the time from which a responder receives a call to the time they arrive on the scene. Clear time is the time from which it takes the responder to clear the incident and return the roadway to normal operation. The IMAP staff AM shift occurs from 6AM to 2PM and the PM shift occurs from 2PM to 10PM. Shift response times may differ due to the number of drivers on duty and their coverage areas. Table 15 and Figure 29 present the average IMAP assistance response and clear times, in minutes, for the. Table 15: ly Average IMAP Assistance Response and Clear Times (in Minutes) Response 2013 Jan Feb Mar Apr Aug Sep Oct ov Dec Type Average A.M. Shift Response A.M. Shift Clearance P.M. Shift Response P.M. Shift Clearance Figure 29: Average IMAP Assistance Response and Clear Times (in Minutes) 2013 Average IMAP Response and Clear Times (in minutes) 2013 AVG Dec 13 ov 13 Oct A.M. Shift Response Time P.M. Shift Response Time A.M. Shift Clearance Time P.M. Shift Clearance Time 2013 Fourth Quarter Operations Statistics Report 48

49 Roadway Maintenance 2013 Fourth Quarter Operations Statistics Report 49

50 ROADWAY MAITEACE This section outlines the CTA Maintenance Rating Program (MRP), which is a maintenance evaluation program for roadway features and toll facilities on the CTA system. MRP is a comprehensive planning, measuring, and managing process that provides a means for communicating to managers, stakeholders and key customers the impacts of policy and budget decisions on program service delivery. Using outcome based performance measures and the service level scale (0 through 100), the survey results are rated against established threshold criteria. The program analysis is accomplished through the use of sampling procedures that capture the level of service being provided for individual asset features. Over time, these ratings will then be charted to identify work needs and subsequent necessary actions. The evaluations are based on the establishment of "threshold" conditions that quantify the maximum defect allowed to exist for a characteristic before it is considered unacceptable. The CTA performance standards, threshold criteria and maintenance rating program were developed through a collaborative effort by CTA managers, CDOT maintenance staff, and consultants. Using field survey information, a maintenance matrix can be developed to show the relationship between maintenance activities and the characteristics of various roadway features. The purpose of this evaluation is to provide information that will be used to schedule and prioritize routine maintenance activities and provide uniform maintenance conditions that meet established objectives. Assessment Schedule As part of the CTA MRP, a baseline assessment was scheduled to be completed for each newly opened roadway section, soon after opening to toll collection. The baseline assessments included complete inventory data collection and assessment on 100% of the roadway assets. After the initial baseline assessment was completed, future assessments for that segment switched over to a statistical sampling assessment. Inspections are performed during the months of,,, and to account for dynamic changes in assets during the various seasons. These inspections are accomplished through the use of statistically valid, random sampling procedures that capture the level of service for individual assets with a 95% confidence level in sampling Fourth Quarter Operations Statistics Report 50

51 Assessment Results A table consisting of the Quarterly and Year to Date MRP Assessments results is provided below in Table 16. The rating provided for YTD 2013 for each of the elements is a weighted average of the quarters rather than a simple average to balance the occasional unequal sample sizes. Table 16: MRP Assessment Results Element Q MRP Rating Q MRP Rating Q MRP Rating Q MRP Rating 2013 MRP Rating Road Surface Unpaved Shoulders Drainage Roadside Traffic Control Devices Overall MRP Performance Rating Fourth Quarter Operations Statistics Report 51

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