Q2CARe The quarterly bulletin

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1 Q2CARe The quarterly bulletin Cycle & Carriage 2017 Cycle & Carriage (Authorised Dealer) Authorised Service Centers - Passenger Cars Aftersales Contact Center: Mercedes-Benz Center: 301 Alexandra Road, (S) Pandan Loop Service Center: 188 Pandan Loop, (S) Eunos Service Center: 330 Ubi Road 3, (S) Mon Fri: 8.30 am 6 pm, Sat: 8.30 am 12 pm, Sun: Closed Express Service Kee: 20 Leng Kee Road, Level 2, (S) Mon Fri: 8.30 am 6 pm

2 Introduction Dear customer, At Cycle & Carriage, caring for your Mercedes-Benz goes beyond just providing proper servicing. It is about meeting the high expectations you have as an owner. Every issue of CARe is focused on this commitment. In this edition, CARessentials highlights the 24-month repair warranty as well as our GenuineParts promise for your peace-of-mind. In CARenhancement, we focus on the Paint Protection System that safeguards against the effects of dust, insect and bird droppings to keep your car looking like new. In addition, this section talks about the complimentary pre-trip inspection available in June just in time for the school holidays. CARenquiry answers questions about changing your car battery and the integral function of COLLISION PREVENTION ASSIST. Adding finishing touches to this issue, CARextra announces updates to mymb app and presents the AMG Technology Center at Pandan Loop Authorised Service Center, exclusively for AMG owners. We hope you enjoy reading this issue. Feel free to drop by any of our Mercedes-Benz Authorised Service Centers while we prepare more CARe information for the next bulletin. If you would like to compile the CARe Bulletin for your own reference, you will be pleased to know that CARe s loop stitch makes it simple to file for easy access whenever you need it. Alternatively, you can scan the QR code below to visit our CARe Bulletin page on our Mercedes-Benz website. Download a QR code reader on your mobile device to scan this QR code. Yours truly, Mercedes-Benz Aftersales Team

3 CARessentials CARessentials Guaranteed satisfaction. Many parties claim to be able to repair a Mercedes-Benz, but how many are willing to guarantee their work for two years? Every Mercedes-Benz is made to last, but like the human body, your car could do with some love and attention as time goes by. In more practical terms, by giving your Mercedes-Benz the best possible care, you can ensure that it will always perform the way that it should, while also protecting your investment in it. But how do you find the best care for your car? One sure way is to take it to any Mercedes-Benz Authorised Service Center, where the work done is of such high standards that every repair is covered by a 24-month warranty. This reassurance can be given because only skilled hands and Mercedes-Benz GenuineParts are used in our repairs. Our technicians undergo rigorous training to ensure that they know every inch of your car. In other words, they are trained in the art of caring for your Mercedes-Benz by the best possible people: those who designed and manufactured it in the first place. Special diagnostic tools and service repair manuals help our technicians to properly troubleshoot any problem and locate any fault, while taking the guesswork out of the correct steps and procedures to follow for a perfect repair. And of course, the importance of using only Mercedes-Benz GenuineParts cannot be underestimated. Mercedes-Benz GenuineParts are specifically developed for a particular model, and are designed to work in perfect harmony with the other components of that model. This is especially vital in the digital age, when sensitive electronics systems play an enormous role in the smooth running of a car. A humble window motor, say, might seem like a simple device. But how would you know that a third-party component was properly shielded to prevent electromagnetic frequencies from interfering with the electrical signals passing through your car s wiring looms? In contrast, each and every Mercedes-Benz GenuinePart is put through the most stringent tests. That is why only Mercedes-Benz GenuineParts are guaranteed to be fully compatible with your car, and all are built to a certified quality. But that is not all. Mercedes-Benz GenuineParts are also continually updated according to the latest vehicle technology, to ensure that they stay as technically current as possible and where appropriate. In other words, taking your car to a Mercedes-Benz Authorised Service Center ensures that you always get the latest parts, and not something outdated or even deteriorated by age that just happens to fit. You should not ever be worried about parts availability either. All Mercedes-Benz Authorised Service Centers offer the complete range of genuine parts for your car, while our sophisticated logistics can guarantee that parts will be available as quickly as possible, offering the shortest possible downtime for any repair that you need to be carried out. Valuable time can be saved by getting your repairs done at one location, instead of having to find third-party specialists for one field of car repair or another. Think of the 24-month repair warranty offered by your Mercedes-Benz Authorised Service Center as more than a guarantee on the quality of the parts and labour. It is also a guarantee of your satisfaction.

4 CARenhancements CARenhancements At Cycle & Carriage, we are committed to making servicing costs as flexible and affordable as possible. That is why we offer different Mercedes-Benz packages to suit your needs. Paint Protection System. This advanced paint-protection technology works perfectly with Mercedes-Benz paint. It gives the paintwork optimum protection and reduces the level of dust, insect, bird droppings and road grime adhesion. Most importantly, our Paint Protection System makes it effortless to wash and remove stubborn dirt, therefore saving you time and effort in maintaining your car s paintwork. Protect your car s paintwork at any of our three Mercedes-Benz Authorised Service Centers today by making an appointment via the mymb app or Mercedes-Benz Paint Protection System Package Model Price A- and B-Class, CLA Coupé, CLA Shooting Brake and GLA $523 C- and E-Class, CLC, CLK, SLK and SLC $630 G-, M-, R- and S-Class, CL, CLS, GT, GLC, GLE, SL and SLS $737 Prices shown are inclusive of 7% GST and are subjected to change without prior notice. Terms and conditions apply. Complimentary Pre-Trip Inspection this June. Going on a road trip this June holiday? Before you travel, get a peace of mind with Cycle & Carriage s pre-trip inspection for your Mercedes-Benz, worth $144. In just 60 minutes, our certified technicians at Mercedes-Benz Authorised Service Centers will run checks for your car to ensure the brake system, engine compartment and fluid levels are at their optimal performance. Should any part require repair or servicing, it will be charged separately. However, you will be pleased to know you can enjoy 10% off the total bill. From now till 30 June 2017, visit any of our Mercedes-Benz Authorised Service Centers to enjoy this complimentary pre-trip inspection. Please call the Aftersales Contact Center at to make an appointment: Mercedes-Benz Center Pandan Loop Service Center Eunos Service Center Mon - Fri: 8.30 am - 6 pm Sat: 8.30 am - 12 pm Sun: Closed

5 CARenquiry CARenquiry Q: How often do I need to change my car battery? A: You should change your car battery every 2 years. Doing so at a Mercedes-Benz Authorised Service Center will ensure a peace of mind as you can rely on a Mercedes-Benz certified technician to perform diagnostic tests that include a proper re-adaptation of the car s system with the new battery. In fact, every Mercedes-Benz approved battery comes with a two-year warranty as well. In addition, if your car shows any of these warning signs, your car battery might be due for replacement: Slow-cranking or difficulty in starting your car should roar to life smoothly, and have no issues in starting up Unusually high fuel consumption a failing battery may put a strain on a car s charging system, causing fuel economy to worsen noticeably You can get your free battery check at our Drive-in Tyre and Battery Shop located at any of the Mercedes-Benz Authorised Service Centers. A routine five-minute check of your battery and electrical system, performed by Mercedes-Benz technicians just twice a year, can help prevent any battery or electrical system problems. Mercedes-Benz AGM battery Mercedes-Benz lead-acid battery Q: Mercedes-Benz models have a safety feature called COLLISION PREVENTION ASSIST. What is it and how does it work? A: Most Mercedes-Benz models are equipped with COLLISION PREVENTION ASSIST. At speeds between 7 km/h and 250 km/h, the system is able to detect when the distance between your vehicle and other vehicles or obstacles in front is too short. When a hazard is detected, the driver is given both visual and acoustic warnings. If the driver applies the brakes at the same time, Adaptive Brake Assist helps calculate the precise amount of braking power needed to offer the optimum scope for preventing an impending collision under ideal circumstances. Do you have a question about your car? your enquiry to with your name, car registration number and mailing address. As we may receive many customer enquiries, we may not be able to answer immediately. Do allow some time for us to reply.

6 CARextra CARextra New features on mymb app Service Credit Balance/Service Package Balance. Since the launch of mymb app, we at Mercedes-Benz, have been seeking to develop progressive updates and improvements, allowing us to provide our customers with a more seamless user experience. Today, we are proud to share with you the latest enhancement on mymb app. You can now view the Service Credit and Service Package balances as well as expiry dates in just a few taps! Overall View of Service Credit Balance and Expiry Date on the Homepage. Tap on View My Packages for more details. You can access details on your packages through the Dropdown Menu on the top right corner of the app as well. Under My Packages, you can also view the Service Credit and Service Package balances as well as expiry dates all a glance. Would you like to experience these exciting new features and get connected to your Mercedes-Benz? Download mymb app on your phone now! AMG Technology Center. A commitment to first-class service at every stage in the customer relationship this is a key element of the AMG performance brand promise. In keeping with this, Pandan Loop Authorised Service Center houses an AMG Technology Center exclusively for AMG car servicing and repair. With a dedicated team of AMG technical specialists and an AMG reception area, the focus is on developing an even closer relationship with AMG customers. Our AMG technical specialists have the proper know-how and the right equipment to ensure that your AMG gets checked and serviced properly, in tune with the required AMG standards.

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