At Volkswagen we have made our innovations available to everyone and have never stopped anticipating tomorrow.

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1 Das Auto.

2 At Volkswagen we have made our innovations available to everyone and have never stopped anticipating tomorrow. We build people s cars that set high standards and we have made innovations accessible to all drivers. Our brand claim Das Auto, which literally means The Car, is a positive and bold claim that expresses the company s ambitious nature and underlines our future vision to be the most innovative and fascinating volume car brand in the world.

3 Introducing Volkswagen Service. It s recognised the world over that when you buy a Volkswagen, you get so much more than just a car. With it comes the revered expertise of German engineering, as well as Volkswagen heritage and the brand promise. And, because no one knows your Volkswagen better than we do, you will always get service of the highest international standard. In this spirit, we introduce Volkswagen Service our commitment to providing you with the world-class support you expect from Volkswagen. And then to exceed your expectations. We are proud to introduce the cornerstones of our newly introduced, innovative and exciting Volkswagen Service brand. Our first-class technicians are trained to work on Volkswagens and are committed to you and your car. We use only the latest Volkswagen diagnostic equipment and genuine parts so that your vehicle receives the love it deserves and runs exactly as it should. Think about it. Shouldn t the people who built your car service it too? Because nobody knows your Volkswagen better than we do. Nobody knows your Volkswagen better than we do.

4 Nobody knows your Volkswagen better than we do. Did you know that your wiper blades travel hundreds of kilometres every year, which is why it s essential that you fit the highest quality parts. From the moment you leave your car in our expert care until you get it back, there s quality in Safety first. Always. Nothing is more important to you than the safety of your family, which means that nothing is more important to us. When you re on the road, you want peace of mind and confidence that your car is as safe as the We understand that your car is an important part of your life. Putting customers at the heart of our business is one of the reasons why every one in five cars sold in South Africa is a Volkswagen. We always strive to delight our customers and A cambelt travels, on average, three times around the world during its lifespan. So it makes sense to fit one that has passed the most stringent quality tests a Volkswagen Genuine Part. Every Volkswagen Dealership has access to Going downhill, brake pads have to withstand temperatures of up to 1000 degrees Celsius. It s this expert knowledge that drives our approach to your car. With the launch of every new Volkswagen, new technology and innovations everything that we do. Outstanding workmanship day you bought it. Volkswagen Service offers the exceed expectations at every opportunity. At nearly Genuine Parts and Volkswagen are introduced. That s why it s important to service and extraordinary attention to detail will ensure right expertise, together with technologically- Volkswagen Service, we treat every car like it s Economy Parts, all of which are designed during your Volkswagen where that knowledge is cutting- that your Volkswagen Service experience is truly advanced equipment and Genuine Parts fitted our own. Because, in a way it is. vehicle development and perfectly matched edge and world-class: a Volkswagen Dealership. exceptional. But then, isn t that what you d expect to precise standards by Volkswagen-trained to each model. At Volkswagen Service, we use Our skilled, factory-trained professionals know from Volkswagen? technicians, ensuring that you and your family only Volkswagen Genuine Parts, keeping your your vehicle inside and out and work with arrive at your destination safely. Volkswagen a Volkswagen. Volkswagen original equipment and software. Now that s Das Auto for you.

5 Why Volkswagen Service is not just the best choice. It s the only choice. When you buy a Volkswagen, we don t just watch you drive off into the distance we stay right beside you. Our dedicated After Sales support, which includes servicing, repairs and parts, is geared to keep you and your Volkswagen safely on the road. Much like keeping your body fit and healthy, servicing is crucial in ensuring your vehicle is well maintained. By servicing your car regularly you will extend the life of your car, save money in the long run and also improve your car s overall performance because servicing is the best form of preventative maintenance. With the launch of every new Volkswagen, new technology and innovations are introduced. That s why it s important to service your Volkswagen where that knowledge is cutting-edge and world-class: a Volkswagen Dealership. As our vehicles continue to evolve and become progressively more sophisticated, visiting a Volkswagen Dealership for your maintenance, service and repair items becomes increasingly important. Our skilled, factory trained professionals know your vehicle inside and out. They are equipped with the latest software and state-of-the-art diagnostic equipment to assess your vehicle with extreme accuracy. Volkswagen Service is committed to delivering services that are completed with surgical precision to ensure that all servicing work is done in accordance with Volkswagen s specifications ensuring that your vehicle s operating and function reliability are never compromised. With Volkswagen Service, peace of mind comes standard.

6 Volkswagen Parts Offers. Volkswagen Parts has two distinct service offerings that are tailor made to suit the specific needs of your Volkswagen. The blue ribbon insignia of our Genuine Deals promises that your car will be serviced using only Volkswagen Genuine Parts by our highly trained technicians who use only the latest Volkswagen diagnostic equipment and software to ensure you enjoy true peace of mind. The orange ribbon insignia represents Economy Packages which combine Economy Parts with Volkswagen in house expertise to ensure your older Volkswagen runs at its optimum. These great offers are exclusively available for Volkswagens that are five years and older.

7 Volkswagen Parts & Accessories. At Volkswagen, we aim to keep your Volkswagen a Volkswagen by offering you a range of Volkswagen original equipment, tried and tested parts and accessories to suit your every need. At Volkswagen, the safety and satisfaction of our customers always comes first. Every part made at Volkswagen s world-class global facilities is subjected to hours of rigorous testing after having gone through meticulously controlled and closely monitored development, production and refinement processes not only for Volkswagen s in-house production, but also for that of our suppliers and our sub-contractors. Volkswagen s strategy for assuring quality at every stage of the process is known as Formula Q, which includes detailed design specifications and approval criteria, as well as operational standards and inspection mechanisms built into the production process. This ensures the highest standard of quality is maintained throughout Volkswagen s parts product lines.

8 Genuine Parts. Economy Parts. In producing parts for maintenance, service and repairs, Volkswagen always considers the vehicle for which the Genuine Parts are being constructed. This all-embracing vision is essential to Volkswagen. From the screws for fastening individual parts, to the complex control units for vehicle electronics, every Genuine Volkswagen Part carries the accumulated know-how of the global brand. Every step of the process, from research and development to the distribution of parts, is performed either by Volkswagen or under our guidance and Volkswagen Genuine Parts allow you to enjoy faster repair times and optimal performance. The accuracy of their fit goes beyond mere measurements as the compatibility of Volkswagen Genuine Parts with the other materials utilised in the production of Volkswagens is guaranteed. This eliminates the possibility of damage to other parts of your car, like the paint-work, synthetics and rubber, and even metal corrosion, which can occur when using unapproved coolant additives or windscreen washer fluids. Economy Parts are the affordable addition to the current range of parts that maintain Volkswagen s quality standard. They have been specifically designed for Volkswagens that are five years or older. The outstanding quality of Economy Parts is ensured, due to an intensive, rigorous development and testing programme done exclusively by Volkswagen engineers that meets international standards. This ensures that every Economy Part that comes out of our factory conforms to Volkswagen s extreme quality standards. How are Economy Parts different to Genuine Parts? The savings offered by Economy Parts compared to corresponding Volkswagen Genuine Parts have been achieved primarily through consolidating product variants and through this achieving economies of scale. We have managed to modify silencers, for example, so that they are compatible with multiple vehicle models, while meeting the particular demands of each model, so that optimal functional performance and fit are assured. supervision. This convergence of expertise means that Volkswagen can confidently guarantee the quality of every Genuine Part sold whilst promising their reliable functionality for the purpose they have been designed for. Keep an eye out for Volkswagen Service Genuine Deal offers which utilise Genuine Parts to ensure you don t miss out on genuine value. Essentially, they are the smart and affordable choice for Volkswagens five years and older. In some instances, the lower cost of Volkswagen Economy Parts is partly due to adapting their production materials to the remaining service life of older vehicles. For example, Economy Parts exhaust systems are produced with aluminized steel rather than stainless steel. This is a common after-market solution for older vehicles, which results in highly attractive value for money.

9 Genuine Accessories. At Volkswagen we know that every person is unique and we believe that their cars should reflect their unique approach to life. That s why we provide an exceptional range of accessories, designed and built to the highest standards, so that your Volkswagen can enhance your lifestyle. Sport & Design Enhance your Volkswagen s beautiful design aesthetics and precision engineered build quality when you transform your Volkswagen s character from sleek to sporty with sport and styling accessories, such as front and rear spoilers, or sport pedal caps. You could also make a bold Communication Experience first class sound and enhance your driving experience with our vast range of media and communications devices. They include navigation systems that will get you from A to B on the quickest route, ipod adapters so you can listen to your favourite tracks on your way Transport Volkswagen has always been renowned for reliability and durability. Now more than ever, thanks to our high quality products, specially designed to complement your lifestyle. So whatever you re into, be it sports, the great outdoors or just going on holiday with the family, Comfort & Protection Because we love your Volkswagen as much as you do, we ve designed a range of accessories to enhance the built-in intrinsic comfort and security of your Volkswagen. These products protect and maintain the value of your vehicle, but most importantly, they ll make your journey To find out more information about Volkswagen Accessories available for your specific Volkswagen, visit vw.co.za/accessories Innovative engineering, demanding design, beautifully crafted, carefully selected materials, elegant handcraft and practical technology define Volkswagen Genuine Accessories, ensuring that your unique preferences are catered for. Whether statement on the road with our range of alloy rims that have been designed to complement your Volkswagen perfectly. there and Bluetooth phone systems to keep you connected. All devices are easy to install and use, so your safety on the road is never compromised. there s a wide range of accessories available to you. From tow bars and bicycle carriers to safety kits we ll help you maintain your active lifestyle whilst enjoying all of the benefits of a stylish car. exceptionally more comfortable. From rear parking sensors to cruise control, clothes hangers to load liners, there s a comfort and protection accessory to indulge your luxury and safety needs. it s a bicycle rack to transport your second favourite set of wheels, a DVD Multimedia kit to keep the family entertained on long road trips or a front skirt to enhance your Volkswagen s sporty lines, your ideal accessory is waiting for you. Whatever your personality or lifestyle preferences, Volkswagen Genuine Accessories will allow you to create a tailored Volkswagen image that complements your lifestyle and truly reflects your style.

10 Warranty. All new Passenger Volkswagens are covered by a 3-year/120,000km warranty inclusive in the price of your car - proof of our confidence in Volkswagen s under-theskin German engineering. In addition, most of our models are covered by a 12-year anti-corrosion warranty. The new vehicle warranty is applicable to all models in the Volkswagen Passenger vehicle range sold in South Africa, Namibia, Botswana, Lesotho and Swaziland. All genuine Volkswagen parts and accessories fitted by a Franchised Volkswagen Dealership are covered by a 1-year workmanship warranty that is effective from the purchase date. So why not stay with the brand that truly has your best interests at heart? Volkswagen Service, delivering so much more than expected.

11 Volkswagen AutoMotion Plans. With a choice between AutoMotion Service Plans and AutoMotion Maintenance Plans, you can rely on the fact that after driving off in your new car, it will be taken care of for years to come. And, with the assurance that only quality Volkswagen Genuine Parts will be fitted during the lifetime of the plan, true peace of mind is yours to enjoy. Volkswagen AutoMotion Plans and Plan extensions benefit you in the following manner: They are backed and administered by Volkswagen of South Africa head office. You ll be paying for your future servicing needs at today s prices. Rapid decisions on claim pay outs. You will receive 100% cover on valid claims. No hidden clauses and fine print. Can be used throughout the Volkswagen of South Africa dealer network You ll enjoy the rewards of a higher resale value due to a full Volkswagen servicing history. All Volkswagen AutoMotion Plans are specific to the vehicle and fully transferable to the next owner. You can rest assured knowing that your Volkswagen will be taken care of by the Volkswagen servicing experts.

12 AutoMotion Service Plan The Volkswagen AutoMotion Service Plan does more than cover scheduled vehicle servicing it helps you maintain a competitive resale value for your vehicle. AutoMotion Maintenance Plan The Maintenance Plan not only covers scheduled servicing costs, but also wear and tear items such as wiper blades or brake discs that are traditionally not covered by service plans. What s more, the AutoMotion Maintenance Plan also covers mechanical and electrical faults should they occur within the duration of the plan. Standard AutoMotion Plans A 5-year/90,000km AutoMotion Service Plan is included as standard on Golf 6, Golf 7, Jetta 6, Golf GTI, Golf R, Touran and Scirocco. The AutoMotion Maintenance Plan is included as a standard 5-year/60,000km plan on, Beetle, Tiguan, Kombi and Caravelle. A 5-year/100,000km premium AutoMotion Maintenance Plan is included as standard on Passat, Volkswagen CC and Touareg. This is in addition to the 3-year/120,000km manufacturer warranty that is standard on all Passenger Volkswagens. Optional AutoMotion Plans An Optional Service or Maintenance Automotion Plan can be purchased for vehicles that do not come standard with an Automotion Plan such as the Polo Vivo, Polo and Caddy. The minimum optional plan that can be purchased is a 5-year/60,000km plan. The maximum plan that can be purchased is a 7-year/200,000km plan. AutoMotion Plan Upgrades Vehicles that come standard with a AutoMotion Service Plan can be upgraded to a minimum 5-year/90,000km maintenance plan up to a maximum 7-year/200,000km maintenance plan (from the original date of delivery). Volkswagen AutoMotion Plan extensions All Extensions must be sold on an existing active contract and the vehicle for which an extension is sold should have a full service history. There are Maintenance Plan Extensions and Service Plan Extensions. For more information on how to uphold your Volkswagen AutoMotion Plan, please visit vw.co.za/automotion

13 Maintenance Plan Extensions Volkswagen AutoMotion Plan offers 3 types of Maintenance Plan Extensions: Kilometre Extension These extensions are available in intervals of 30,000km, to a maximum of 200,000km. If the vehicle has an active Maintenance Plan, the owner has the choice of purchasing either a service or maintenance plan extension. If, however, the vehicle has an active Service Plan, the owner can only purchase Service Plan extensions. The 5 year/100,000km standard maintenance plan could have an initial and final kilometre extension of 20,000km, with 30,000km intervals in between, and is available until 200,000km. Service Plan Extensions Volkswagen AutoMotion Service Plan only offers kilometre Service Plan extensions. The maximum extendable kilometres is to 195,000km. Time Extension These extensions are sold as either 12-month or 24-month intervals up to a maximum of 7 years from the original date of delivery. Combination (Kilometre and Time) Extension This is a combination of kilometre and time extensions, e.g. 1 year/30,000km, 2 years/60,000km, etc.

14 Alert Roadside Assistance. The Volkswagen Alert and Alert Plus programmes provide a countrywide roadside assistance service 24 hours a day, every day of the year through Volkswagen South Africa and its Dealer Network. Do I qualify? Volkswagen owners whose vehicles were purchased as brand new after 1 May 2006 qualify for Volkswagen Alert benefits. The cover continues throughout the warranty period of three years or 120,000km, whichever occurs first. Owners of the Touareg, Passat, Volkswagen CC, R32, Kombi/Caravelle and Sharan ranges (purchased as brand new after 1 May 2006) qualify for Volkswagen s premium Alert Plus programme. The cover continues for five years or km, whichever occurs first. Should a maintenance plan (Optional, Upgrade or Extension) be purchased, the Volkswagen Alert or Alert Plus benefits will be extended along with the greater of the warranty or maintenance plan value.

15 What does it cover? If you require roadside assistance as a result of a mechanical or electrical breakdown, all you have to do is contact Volkswagen Alert on (in South Africa) or (for neighbouring states: Swaziland, Lesotho, Namibia or Botswana) and inform the Volkswagen Alert representative about the situation at hand. Your vehicle model and Vehicle Identification Number (VIN)/Chassis number will be required. This can be found on the passenger side of your vehicle s dashboard and can be seen from outside the vehicle through the window. If you have a breakdown within 100km of your normal place of residence, and the vehicle cannot be repaired at the point of the breakdown to render it mobile, Volkswagen Alert provides courtesy transport for one address within 100km of the breakdown and will pay for the vehicle to be collected and repaired at the Volkswagen Dealership located closest to where the breakdown occurred. When the breakdown has occurred further than 100km from your place of residence, Volkswagen Alert will arrange and pay to collect your vehicle and return it to your closest Volkswagen Dealer after it has been repaired. Volkswagen Alert will also arrange and pay for the safe storage of your vehicle, should the breakdown occur outside of Dealer operating hours. In which case as the vehicle owner, you have the option of either having Volkswagen Alert pay for hotel accommodation or for a car rental. Call a friendly Volkswagen Alert representative for more information about Volkswagen Alert and Volkswagen Alert Plus on For neighbouring states (Swaziland, Lesotho, Namibia and Botswana) call

16 Service App. In a world where luxury has become a necessity, the middle of nowhere. It does all this before the call your parked car. It also has a handy countdown timer for you have to be equipped with all the technological centre agent has even begun the call. parking meters. With the Parking Assistant, finding your 3G 16:15 Service Did you know that your wiper blades travel hundreds of kilometres every year, which is why it s essential that you fit the highest quality parts. From the moment you leave your car in our expert hands until you get it back, there s quality in everything that we do. Outstanding workmanship and extraordinary attention to detail will ensure that your Volkswagen Service experience is truly exceptional. But then, isn t that what you d expect from Volkswagen? Privacy/Legal 3G 16:15 Service 3G 16:15 Service The orange ribbon insignia represents Economy Packages which combine Economy Parts with Volkswagen expertise. These great offers are exclusively available for Volkswagens that are five years and older. With Economy Packages, the latest diagnostic equipment and software is used by our expert technicians, ensuring that your older Volkswagen runs at its optimum. Privacy/Legal convenience available. In this light, Volkswagen gives you the ultimate solution to staying ahead in a world that is constantly evolving. The Volkswagen Service App is a digital utility designed for your ios and Android devices and is available in South Africa as of July It is the answer to your Volkswagen Service needs, offering you a variety of different features to assist you with your servicing questions and situations. MyCar Registration Keep track of all the intricate details of your car in the My Details Registration so that you don t have to do any guessing at your Dealership. This helps streamline the servicing procedures so that they go quickly and easily, ensuring that you re out on the road again in no time. Dealer Locator Finding your closest Volkswagen Dealership whilst you journey around South Africa is yet another convenient feature of our Volkswagen Service App. You will be able to work out exactly how to get to your chosen Volkswagen Dealer by viewing its location on a map interface; a feature that delivers a little extra peace of mind whilst you re travelling in unfamiliar places. Symbol Encyclopaedia This tool will give you a comprehensive guide of all the dashboard symbols your Volkswagen car could display, as well as what to do when a symbol lights up. Now you will be able to decode your Volkswagen s symbols allowing you to prevent major problems by responding to your Volkswagen s early warning symbol. car is no longer a mystery. Translator Go around the world and use our handy translator to get your message across. It includes 16 useful phrases, each of which can be translated into 10 international languages, and in the near future, the phrases will also be translatable into the 11 official South African languages. Tips, Offers, and Services Guide Check for new product updates, specials, tips and information on services at the touch of a button. You control when you ll receive this information so you can view it in your own time and when it s most convenient. This innovative feature helps you understand your much loved Volkswagen just that little bit more. Privacy/Legal Roadside Assistant This extremely useful feature makes use of the data collected from MyCar Registration and sends the Customer Interaction Centre all of your necessary personal and vehicle details if you ve broken down in Parking Assistant No matter how forgetful you are or how crowded the parking area, the Parking Assistant will lead you back to your car in no time at all. It allows you to take a snapshot of where your car is, stores notes about your car s surroundings and even marks the exact GPS location of DOWNLOAD THE VOLKSWAGEN APP Go to one of the following options to download the Volkswagen Service app:

17 This information was effective as at October 2013 and is subject to change without notice. Visit us at vw.co.za Volkswagen of South Africa