INTERNATIONAL AIRPORT

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1 CINCINNATI / NORTHERN KENTUCKY INTERNATIONAL AIRPORT TERMINAL OPERATIONAL MANUAL Kentn Cunty Airprt Bard September 1, 2014

2 Page 2 1. Definitins 3 2. Intrductin Terminal Curbside Area MUFIDS Paging Systems & Prtcls Autmated Peple Mver Baggage Systems Gate Systems & Prtcls Ramp Operatins Aircraft Fueling Freign Object Debris Smking and Open Flame Lst and Fund Prcedures CVG Operatins P.O. Bx Cincinnati, Oh Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

3 Page 3 1. Definitins The fllwing wrds and terms fr purpses f this Operatinal Manual shall have the fllwing meanings: Airprt means all land and imprvements within the gegraphic bundary lines f the Cincinnati/Nrthern Kentucky Internatinal Airprt, Bne Cunty, Kentucky. Alliance Carrier means an air carrier that has entered int an agreement with anther air carrier t share passengers with ne anther in a natinal r internatinal netwrk and t substantially cperate with ne anther in jint marketing ventures and/r branding in a natinal r internatinal marketplace. "Bard" means the Kentn Cunty Airprt Bard, a public and gvernmental bdy crprate and plitic created pursuant t the prvisins f Chapter 183 f the Kentucky Revised Statutes, r, if such entity shall be ablished, the bard, bdy, cmmissin r agency succeeding t the principal functins theref r t which the pwers and duties theref shall be given by law. "Cde Share Carrier" means an air carrier that (i) is a parent r subsidiary f anther air carrier, r (ii) perates at the Airprt under an air carrier s trade name and uses that air carrier s tw-letter designatr cde fr sme r all f its flights serving the Airprt, r (iii) perates at the Airprt using a trade name f a parent r subsidiary f an air carrier and uses the tw-letter designatr cde f such parent r subsidiary fr sme r all f its flights serving the Airprt. Cmpany" means a cmpany that has entered int a Lease Agreement with the Bard including any successr cmpany by merger, cnslidatin r sale f substantially all the assets f such cmpany r ther entity succeeding t the principal functins theref. Chief Executive Officer" means the Chief Executive Officer f the Bard, r his r her designee, r such ther persn authrized t act as the Chief Executive Officer f the Airprt. Chief Operating Officer means the Chief Operating Officer, r his designee, respnsible fr the day-t-day peratins f the Airprt under the general supervisin f the Chief Executive Officer. Lease Agreement" means the Lease Agreement between the Bard and a Cmpany, that permits the Cmpany t use prtins f Cncurse A and/r Terminal 3. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

4 Page 4 LAN means the lcal area netwrk that prvides passive infrastructure cabling via lcal area netwrk access pints lcated at gate areas, ticket cunters, peratinal areas, and airline shared space. Shared Equipment means the multi user flight infrmatin display system ( MUFIDS ), the LAN, paging system and the baggage handling system (cnveyrs, carrusels and assciated equipment), that are designated fr use by the Cmpany, including the autmated guideway transit (AGT) system in the passenger tunnel cnnecting Terminal 3 t Cncurse A. Terminal means Terminal 3 at the Airprt. 2. Intrductin This Operatinal Manual has been develped t assist each Cmpany and its emplyees perating ut f the Terminal and Cncurse A at the Airprt in understanding sme f their respnsibilities. There are ther applicable Airprt Rules and Regulatins, lcal, state and federal laws which gvern behavir n Airprt prperty, included restricted areas, nt therwise set frth in this dcument. The Bard shall furnish changes t the Operatinal Manual thirty (30) days in advance f the effective date f such changes, except in the case f an emergency r exigent circumstances and in such cases ntice shall be given as sn as practicable and shall effective when delivered t the Cmpany. Changes t the Operatinal Manual that are furnished t lcal statin managers r ther lcal representatives f the Cmpany shall be binding n the Cmpany. A cmplete and current cpy f the Airprt Rules and Regulatins is maintained with the fficial custdian f Bard recrds and yu are encuraged t review the same. The Cmpany shall adhere t the requirements f this Operatinal Manual. The Cmpany shall ensure that its Cde Share Carriers and Alliance Carriers adhere t all f the requirements f this Operatinal Manual. T the extent the Operatinal Manual permits emplyees f the Cmpany t perate the Shared Equipment, the Cmpany shall insure that nly prperly trained and supervised emplyees use the Shared Equipment, within nrmal perating capacity, cnsistent with manufacturer recmmendatins and withut abuse. The Cmpany shall develp a training curriculum fr all Shared Equipment. All emplyees engage in utilizatin f Shared Equipment must be apprpriately trained in the safe and apprpriate use f the Shared Equipment. The Bard reserves the right t audit training prgrams. If equipment is bserved being used incrrectly, the Bard has right t require any emplyee t cease use f the equipment until prperly trained. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

5 Page 5 The representative f the Bard fr purpses f this Operatinal Manual shall be the Chief Executive Officer, and/r the Chief Operating Officer r his/her designee, wh shall have the authrity t act n behalf f the Bard with respect t all matters pertaining t this Operatinal Manual. Fr the Cmpany t prvide a safe envirnment fr all passengers, custmers and thers at the Airprt is paramunt. Althugh equipment and systems are regularly inspected, any equipment r system with a defect and/r safety issue shuld be remved frm service immediately by the Cmpany and the Cmpany shuld immediately reprt the prblem t the Airprt Cmmunicatins Center (ACC) at While secndary t safety, the custmer experience at the Airprt is critical; any issues with cleanliness in any area f the Airprt r csmetic damage t any surface r structure shuld be reprted by the Cmpany t the Airprt Cmmunicatin Center. Cnflict between cmpanies shuld be brught t the attentin f the Vice President f Cmmercial Management fr reslutin. In the event f irregular peratins, significant weather event r ther exigent r unfreseen situatin, the Cmpany and emplyees must cmply with the verbal and/r written instructins f the Chief Operating Officer r his r her designee. 2. Terminal and Curbside Area Passenger Lading and Drp-ff Passenger lading and drp-ff will ccur n either the departure (upper) r arrival (lwer) levels at the Terminal. Terminal signage clearly indicates the traffic flw and passenger areas. Departures. The upper level is designated fr departing traffic and is cmprised f three (3) lanes. Passengers can be drpped ff n the right-hand side. Signage will indicate N Parking (drivers cannt leave their vehicles unattended). The left lane is fr thrugh traffic. N stpping, standing r parking will be allwed. Arrivals. The lwer level is designated fr arriving traffic and is cmprised f six (6) lanes with tw grups f three lanes separated by a passenger curb. The right three (3) lanes are available t permitted peratrs f cmmercial vehicles e.g., taxi, bus, shuttles, etc. The utside three (3) lanes (i.e., left three lanes) are available fr ther traffic including passenger pick-up and drp-ff, prearranged limusines, and tur/charter busses. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

6 Page 6 Skycap/Prter Services Skycap Services are prvided in Terminal 3 utilizing tw primary cntracts: The first is cntracted by a cnsrtium f American Airlines, United Airlines and US Airways t supprt the Cmmn Use Premises The ther is cntracted by Delta Air Lines t supprt their leased premises. Skycap persnnel are an integral part f the passenger experience. Given this, skycaps are t psitively greet passengers in a friendly manner and transprt their baggage frm their auts, buses, taxicabs t the screening area. Skycaps are the frnt line f peratins fr departing passengers by identifying passengers, cmparing their IDs with their tickets, as well as issuing barding passes and claim checks. Skycaps must apprpriately tag and identify all custmer bags with the crrect ruting tags fr either internatinal r dmestic flights. The skycap is als respnsible fr cmmunicating wheelchair needs t dispatchers s that prmpt passenger pick-ups are assured. Skycaps n the east side f the Terminal have access t a curbside baggage system inductin pint. A similar inductin pint is nt available t carriers perating n the west side f Ticketing level at the Terminal; Skycaps serving these carriers must bring the checked baggage int the terminal and induct the bags t the system using the standard belt and/r versized belt as necessary. Skycap Baggage Dllies Skycap baggage dllies ( baggage dllies ) must be in gd wrking cnditin at all times. Hand written messages r verbiage that is nt guest-friendly (i.e., D Nt Tuch) will nt be allwed. In additin, baggage dllies shuld nt have any trn carpet, brken handles, bumper guards, r sharp edges. When nt in use, skycap baggage dllies must be remved frm public sight t the extent practicable and nt attached, via rpe, chain r crd, t any part f the facility. Wheelchairs Safety is f the utmst cncern fr Terminal 3 passengers. Wheelchairs must be in gd wrking cnditin at all times with n hand written messages r labeling n any prtin f the wheelchair with n lse wheels, missing ft rests r side arms. Brken wheelchairs shuld be remved frm public sight and stred. At n time shuld wheelchairs be attached t any part f the facility (e.g., chained t railings). Passenger Screening Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

7 Page 7 The Transprtatin Security Administratin (TSA) Security Screening Checkpint (SSCP) is lcated n the suth end f the Passenger Terminal n the ticketing level. 3. MUFIDS Overview The Multi User Flight infrmatin Display System (MUFIDS) utilized in cncurse A and Terminal includes several sub systems that supprt and enhance passenger and airline infrmatin services, including check-in, barding and baggage areas. MUFIDS includes the fllwing subsystems: Flight Infrmatin Display System (FIDS) Gate Infrmatin Display System (GIDS) Bag Infrmatin Display System (BIDS) Visual Paging Infrmatin System (VP) Vide Advertising System (ADV) The Lcal Area Netwrk (LAN) prvides the cmmunicatin and distributin netwrk thrughut the terminal and cncurse via the structured cabling system including backbne cabling and hrizntal cabling. Given the distance between the varius elements f the MUFIDS system and the perfrmance limitatins f the cabling, several rms with netwrk equipment are lcated thrughut the Terminal and Cncurse A. The rms include a single Main Distributin Frame (MDF) rm, several Intermediate Distributin Frame (IDF) rms and multiple cmmunicatins (COMM) rms. Physical Access Access t the MDF, IDF, and COMM rms are cntrlled via electrnic r mechanical lcking mechanisms. The MDF has a MATRIX ID card reader; access t this rm will be strictly limited t emplyees identified by the Cmpany as requiring access. The IDF and Cmm rms are secured with mechanical lcks; keys t these rms will be prvided t the lcal airline manager. In additin t secured entries t MDF, IDF and COMM rms will have keyed server cabinets. Each Cmpany will be prvided a cpy f keys t their respective cabinets. The airprt will retain a cpy f all keys assciated with server cabinets lcated in all MDF, IDF and COMM rms. Cabinets fr Cde Share Carriers and/r Alliance Carriers f the Cmpany may be prvided in the discretin f the Chief Operating Officer. The Cmpany is respnsible fr the acts and/r missins f its Cde Share Carriers and/r Alliance Carriers. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

8 Page 8 The lcal manager is respnsible fr prviding and maintaining a list f emplyees wh are permitted t access the MDF, IDF and COMM rms. In the event the Cmpany requires access t the COMM rm r IDF and the key t the dr is nt available, the duty manager shuld call the Airprt Cmmunicatins Center at t request access. Similarly, shuld the Cmpany require access t the MDF and the emplyees with card access are nt available the statin manager shuld call the Airprt Cmmunicatins Center at t request access. Airprt Supprted Cmpnents In additin t the passive cabling netwrk and the LAN, the Bard is prviding and maintaining the fllwing cmpnents f the MUFID System: MUFIDS PC (2 per airline) Cnnectivity t Airline Data Feed (COMNET) FIDS Mnitrs BIDS Mnitrs GIDS Mnitrs ADV and VP Mnitrs Any service utage r maintenance issue shuld be reprted immediately by the Cmpany t the Airprt Cmmunicatins Center at The ACC is nt able t directly respnd t any request fr technical assistance. During the hurs between 0700 and 2100 the ACC will initiate a call with the n-site IT supprt desk; the supprt desk will respnd directly t individual making request. Outside the staffed n-site supprt hurs, the ACC will cntact n-call IT supprt. 4. Terminal and Cncurse Paging System Vice Paging Gate specific vice pages are perfrmed by the Cmpany and terminal-wide r cncurse-wide guest/passenger vice pages are perfrmed by the ACC. Operatin f the vice paging system is t be perfrmed nly by persn(s) under apprpriate supervisin wh have received prper instructin frm airline persnnel f the Cmpany wh have read and understand manufacturer peratinal and training infrmatin, received apprpriate instructin and equipment familiarizatin. Vice paging and annuncements in the gate area by staff members f the Cmpany will be bradcast within a specific zne based n the gate lcatin assciated with the page. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

9 Page 9 Visual Paging System Prtcls In additin t the audi/vice paging system, The Terminal and Cncurse A are equipped with a visual paging system. The visual paging messages are displayed n designated mnitrs within the public areas f the Terminal and Cncurse A. All visual paging requests shuld be directed t the ACC. The system is nt directly accessible t the Cmpany. System Supprt Fr repairs and maintenance f the vice paging and/r visual paging system, cntact the Airprt Cmmunicatins Center at Autmated Guideway Transit The autmated guideway transit (AGT) system transprts passengers t and frm the Terminal t Cncurses A and B. Operatin and maintenance f the system is the respnsibility f Delta Air Lines, Inc ( Delta ). The AGT cnsists f tw separate trains that mve alng the guideway t passenger depts lcated at the Terminal, Cncurse A and Cncurse B. The Terminal and Cncurse B are the end-pints f the system with the Cncurse A passenger dept representing the nly mid-pint stp. The train starts at the Terminal, stps at Cncurse A and Cncurse B; after stpping at Cncurse B the train reverses directins and makes stps at Cncurse A and the Terminal. The trains are synchrnized, departing the tw end-pints (Terminal and Cncurse B) simultaneusly. Bth trains will run during hurs with scheduled flight activity. During perids f lw demand ne train may be shut dwn and perate in an n-demand capacity via the system call buttn lcated in each passenger dept. Shuld ne f the tw trains stp wrking due t mechanical r system issues, the ther train will cntinue t run. In the unlikely event that bth trains are ut f service due t mechanical r system issues, passengers will be required t walk thrugh the AGT tunnel t mve between the Terminal and Cncurses. Althugh the AGT is perated by Delta any calls t request servicing r t reprt prblems shuld be made thrugh the Airprt Cmmunicatins Center at The Bard will crdinate service requests with Delta s cntracted maintenance prvider. 6. Baggage System The baggage system transprts baggage t and frm the Terminal t Cncurses A and B. Operatin and maintenance f the system is the respnsibility f Delta Air Lines, Inc ( Delta ). As with ther shared systems maintenance and repair requests will be directed t the Airprt Cmmunicatins Center. The baggage system cnsists f the cnveyr system, baggage carusels, inductin belts, Explsive Detectin System (EDS) machines, flight infrmatin input devices, and varius system cntrl devices. The primary Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

10 Page 10 interactin pints fr Cncurse A carriers are the Ticketing Level Inductin Belts, Bag Claim Devices and T-Drive in the Terminal building, Cncurse A Bag Make Up and GB8 at Cncurse B. The use f the system will be described in mre detail in the fllwing sectins. Outbund Baggage -System Activatin Baggage fr riginating/departing passengers is inducted int the system via tw standard inductin belts and an versized inductin belt. The regular belts extedn east and west alng the suth wall f the Terminal ticketing level, behind the check-in cunters. The versize belt inductin pint is lcated between the standard belts. T activate the system the inductin belt must be turned n via the key n the left f the cntrl panel (shwn belw). The emplyee must then swipe their badge thrugh the MATRIX card reader and enter their PIN t raise the security dr (Shwn belw) abve the inductin pint n the belt and activate the belt. It is imprtant t nte that after pening the security dr the Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

11 Page 11 emplyee must ensure that the dr is clsed befre leaving the area. The security dr must nt be left unattended when in the pen psitin. The Emergency Stp buttn is the red buttn with the silver pull trim lcated n the right f the cntrl panel. MATRIX Card Reader and Inductin Belt Cntrl Panel Example f Inductin Belt Security Dr in clsed psitin Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

12 Page 12 Baggage Inductin All regular luggage under 100 punds may be placed n the standard inductin belt. Sft sided luggage, light luggage r luggage with lse straps shuld be placed in a bin prir t being placed n the standard belt. T ensure reliable peratin f the system, luggage shuld be spaced apart prviding apprximately 2-3 feet between each item. All ld barcdes shuld be remved frm luggage t prevent the system frm mis-directing the luggage. Additinally, any luggage with wheels shuld be placed n the belt with the wheels facing up, wheels in cntact with the belt may impede the flw f luggage and cause system jams. Luggage placed n the standard belt travels t the in-line EDS system lcated in Cncurse B befre entering the tilt-tray baggage srtatin system. The srt system reads the baggage tags and directs the luggage t the apprpriate cnveyance belts t reach the apprpriate lcatin in Cncurses A and B. Baggage destined fr Cncurse A will transfer t the carusel lcated in Bag Makeup n the west end f the cncurse. Oversized Items Irregular items and items weighing ver 100 punds shuld be inducted n the versized belt. Oversized and/r irregular items that shuld be placed n the versized belt include: Car Seats Glf Clubs Bicycles Wheelchairs (n battery) All luggage in excess f 100 punds Animals Animals must nt be inducted int the system n the inductin belt r versize belt; animals must be brught t the T-Drive, lcated n the first level f the Terminal, via the elevatr fr inspectin by the TSA. Firearms Firearms must nt be inducted int the system n the inductin belt r versize belt; firearms must be brught t the T-Drive, lcated n the first level f the Terminal, via the elevatr fr inspectin by the TSA. Exempt items Items exempt frm mechanical screening including human tissue and ther items sensitive t x-rays must nt be placed n the standard belt. The exempt items may be inducted n the versize belt hwever the item must be brught Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

13 Page 13 t the attentin f the TSA screeners in the T-Drive t ensure that it des nt pass thrugh the EDS system. T-Drive All utbund luggage inducted nt the versized belt, firearm, and exempt items will be placed n the baggage carusel after TSA screening. Items prcessed in the T-drive must be transferred t the gate via tug. Vehicle traffic mves in a cunterclckwise directin arund the carrusel entering frm the ramp suth f the Terminal Security Checkpint building. Inbund/terminating versized luggage is brught t the T-Drive t be transferred up t the baggage claim area in the Terminal. Inbund/terminating animals and firearms shuld be brught t the baggage claim level via the elevatr lcated utside the T-Drive pedestrian access pint. Inbund Baggage Standard size and weight inbund baggage shuld be placed n ne f the tw terminating baggage belts lcated in the Cncurse A Bag Makeup rm. The belts are labeled TI1-1 and TI2-1 and are the tw east mst belts n the suth side f the bag make up rm. The belts transfer the baggage directly t baggage claim devices number 5 and 6. Shuld claim device 5/6 fail, the system can be manually recnfigured t direct bags t baggage claim device 4. Prir t starting the inbund baggage belt, the agent must enter the flight infrmatin n the tugman device lcated adjacent t the belt, fllwing the directins set frth in Appendix A Tugman Tuch Screen Bag Claim Quick Guide. System Failure Cntingency The Cmpany may retrieve luggage frm multiple lcatins depending n the lcatin f the system failure. If the system failure is lcated between Cncurse B and Cncurse A, luggage may be retrieved at GB8 lcated between gate B11 and B13 n the suth side f Cncurse B. In the event f a system failure between A and B, luggage may be inducted int the system using the standard inductin belts n the ppsite end f the Ticketing Level at the Terminal. Fr example if the belts n the west end fail, airlines using the west end ticket cunters may induct baggage n the belts lcated n the east side f the ticketing level. Similarly, if the versize belt fails n either end, the Cmpany may utilize the versize belt at the ppsite ticketing cunter. In the event the system fails between Cncurse A r Cncurse B and the Terminal, inbund luggage will be brught t the T-Drive via Tugfr inductin n the belts up t the bag claim devices. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

14 Page 14 Service and Repair Althugh the baggage system is perated by Delta any calls t request servicing r t reprt prblems shuld be made thrugh the Airprt Cmmunicatins Center at The Bard will crdinate service requests with Delta s cntracted maintenance prvider. 7. Gate Systems & Prtcls Passenger Barding Bridges Passenger barding bridges are cmprised f mechanical and electrical cmpnents, hydraulics, fixed tunnels and ther cmpnents including 400 Hertz, 28.5V DC grund pwer unit, precnditined air, and ptable water. It excludes the physical gatehuse structure and the electrical feed and pwer t the passenger barding bridge equipment. Each bridge is capable f simultaneus mni directinal mvement including vertical elevatin, rtatin in a hrizntal plane in additin t extensin and retractin capability. Operatinal Prtcls Operatin f Passenger barding bridges t/frm aircraft is t be perfrmed nly by persn(s) under apprpriate supervisin wh have received prper instructin frm airline persnnel f the Cmpany wh have read and understand manufacturer peratinal and training infrmatin, received apprpriate instructin and equipment familiarizatin. Pre-Arrival Planning: The peratr must check the psitin f the passenger barding bridge (if equipped) and ensure that it is in the crrect prepsitined spt and at the crrect height fr the arriving aircraft. In sme statins, a safety cne is placed n the lead in line and must be remved prir t arrival f each flight. This safety cne serves as a visual reminder t clear the area and check the passenger barding bridge psitin during the pre-arrival gate check. If equipment r passenger barding bridges are ut f psitin, d nt allw the aircraft t apprach the gate until the psitining is crrected. Pushback: While the initial phase f the push is it is imperative the passenger barding bridge be safely cleared befre any turns are initiated. Pwer Cables All handling f grund pwer must be accmplished with particular attentin t peratr safety. All airline ramp persnnel r authrized grund handlers must be trained n the system befre perating it. The peratr shuld always handle cables as if the cables were energized, with insulated dry glves. Cables are t be unplugged prperly t reduce ptential fr damage; cables must be discnnected by firmly gripping nly n the plug/terminal and nt the crd. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

15 Page 15 In the event f an electrical utage, the alternatives are the use f prtable/mbile Grund Pwer Unit (GPU) r the aircraft s Auxiliary Pwer Unit (APU). Fr repairs and maintenance assciated with the grund pwer, cntact the Airprt Cmmunicatins Center at Pre-Cnditined Air (PCA) Each gate is equipped with a single hse system designed t prvide cling, heating and ventilatin fr the aircraft cabin. All airline ramp persnnel and authrized grund handlers must be trained by the Cmpany n the use f the pre-cnditined air systems befre peratin. Fr all repairs and maintenance cncerning the pre-cnditined air system, please cntact the Airprt Cmmunicatins Center at Ptable Water Ptable Water is supplied t the passenger barding bridge via the service transprt unit (STU). The supply f drinking water fr the aircraft tanks is supplied thrugh a backflw and filtratin device and cnnected via a standard aircraft cupler. The Ptable Water System (PWS) includes: Backflw device: The backflw device prevents any water frm backing up int the city s water supply that may be cntaminated. Any back pressure frm the hse at the aircraft that exceeds the supply pressure will dump nt the grund. Filtratin: A water filtratin unit will further clean the water befre entering the aircraft. Mtrized hse strage: The mtrized unit will facilitate the peratrs in winding and unwinding the hse. All airline ramp persnnel and authrized grund handlers must be trained by the Cmpany n the ptable water system prir t peratin. Persnnel engaged in the remval/dispsal f wastes will nt perfrm ptable water service r handle ptable water equipment during the same shift r until such time as they have shwered and changed int clean unifrm. Fr repairs and maintenance assciated with the ptable water system, please cntact the Airprt Cmmunicatins Center at RAMP OPERATIONS Safety must remain paramunt it is, therefre, the respnsibility f the Cmpany and each and every emplyee r cntractr f the Cmpany n the ramp t cmply with all safety guidelines and prcedures at all times. All users f and persns n the Airprt shall be gverned by the Airprt Rules and Regulatins Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

16 Page 16 and the CVG Driver and Security Handbk. Cpies f each are available upn request. Enplaning and deplaning passengers n the ramp When it is abslutely necessary, due t equipment failure r ther uncntrllable circumstance, t enplane r deplane passengers via an aircraft s air stairs r by mbile passenger stairs and passengers are required t walk acrss an area f the ramp t/frm the terminal building, it is imperative that utmst attentin be given t ensuring the safety and security f thse passengers. Passengers are nt generally aware f the ptential dangers that surrund them, and it is, therefre, yur respnsibility t ensure their safety and security by utilizing these prcedures. Extensin crds n ramp As airlines mve t emply mre electrically pwered GSE equipment the demand fr space adjacent t the building with direct access t electric utlet will increase. Frntage alng building may nt be sufficient t psitin all equipment requiring access t electrical utlets, requiring the use f extensin crds. Extensin crds must be deplyed in a safe manner. The extensin crds must be in a safe perating cnditin, f an apprpriate gauge fr intended use, free f damage t insulatin and casing with factry attached plugs at bth ends. When in use extensin crds must be placed in a manner that prtects emplyees frm tripping hazards and prevents the pssibility f any vehicle driving ver the crd. When nt in use the extensin crds are t be wund up and stred safely, nt n the ramp surface. 9. Fueling and Other Spill Hazards All fueling f aircraft shall be dne in accrdance with natinally recgnized practices as set frth in the Natinal Fire Prtectin Assciatin s guidance NFPA 407 Standard fr Aircraft Fuel Servicing Hydrant Fueling The hydrant fueling system is t be used fr fueling f all aircraft at Cncurse A with the exceptin f aircraft parked at gate A18. Fueling frm tanker truck is permitted fr aircraft parked at Gate A18. In the event f system failure, fueling by tanker truck is permitted with prir permissin frm the Chief Operatins Officer r his designee. Althugh the Hydrant Fuel System is perated by Delta, any calls t request servicing r t reprt prblems shuld be made thrugh the Airprt Cmmunicatins Center at The Bard will crdinate service requests with Delta s cntracted maintenance prvider. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

17 Page 17 Prcedures The aircraft fueling-system peratr shall establish internal prcedures t fllw in the event f a fuel spill. These prcedures shall be cmprehensive and shall prvide fr at least all f the fllwing: Eliminating the Surce f the spill. The immediate stp in the delivery f fuel upn bserving a fuel spill by releasing hand pressure frm the fuel flw-cntrl valve. Activatin f the apprpriate emergency fuel shutff device in the event f a failure f the fuel cntrl valve t stp the cntinued spillage f fuel. Immediate respnse t the spill site by a supervisr fr the fuelingsystem peratr. Ntificatin t: Airprt Cmmunicatins Center at if there is an immediate danger t life, health r prperty Cnsider it t be an immediate danger if the spill meets ne r mre f the fllwing criteria: Any Dimensin f the spill is greater than 5 feet The Spill area is greater than 25 square feet The fuel flw is cntinuus Ntificatin t State and Federal agencies when applicable. Cntaining the spill befre it enters any drainage system and as a secndary precautin insert the drain blckers int the drain inlets at the respective gate. Cllecting all spilled material using a dry clean-up methd Vacuum Type System Absrbent Material Remve drain blcks nce all f the released material has been cllected Prperly dispse f material Ensuring that all individuals directed t respnd t a spill are: Prperly trained Have the prper equipment and material t cnduct the steps utlined abve Cperate with Airprt staff Prvisins fr cntrlling and mitigating unauthrized discharge thrugh prviding: Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

18 Page 18 Spill clean-up kits Training and prcedures Dcumentatin and reprting Nte: The cleanup f a fuel spill may be initiated by the fire department r by an authrized individual r firm when deemed necessary by the Bard. All csts assciated with such cleanup shall be brne by the wner, peratr r ther persns respnsible fr the spill r release. Prcedures fr Vehicle Fueling All vehicle fueling shall be cnducted in accrdance with natinally recgnized practices. The vehicle fueling peratr shall develp a spill preventin and respnse plan in the event f a fuel spill. This plan shuld be made available upn request by the KCAB. Is shall be cmprehensive and must cntain at least the fllwing. Eliminating the surce f the spill. The immediate stp in the delivery f fuel by releasing hand pressure frm the fuel flwcntrl valve upn bservatin f a fuel spill. Activatin f the apprpriate emergency fuel shutff device in the event f a failure f the fuel cntrl valve t stp the cntinued spillage. Immediate respnse t the fuel spill area by a supervisr fr the fueling-system peratr. Lcatin f fueling peratins. Spill respnse equipment available/lcatin. Ntificatins -24 hur phne numbers Cntainment/Remediatin activities (Respnse Actin t be taken). Implementatin f Best Management Practices. Dispsal methds. Name and telephne number f Emergency Respnse cntractr, if applicable In the event f a fuel spill, the vehicle fueling peratr shall: Ntificatin t: Airprt Cmmunicatins Center (ACC) at if there is an immediate danger t life, health r prperty Cnsider it t be an immediate danger if the spill meets ne r mre f the fllwing criteria: Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

19 Page 19 Any Dimensin f the spill is greater than 5 feet The Spill area is greater than 25 square feet The fuel flw is cntinuus Eliminate the surce f the spill t minimize the impact. Cntain the spill befre it enters any drainage system and as a secndary precautin insert the drain blckers int the drain inlets at the respective gate. Cllecting all spilled material using a dry clean-up methd Vacuum Type System Absrbent Material Remve drain blcks nce all f the released material has been cllected Prperly dispse f material Ensuring that all individuals directed t respnd t a spill are: Prperly trained Have the prper equipment and material t cnduct the steps utlined abve Cperate with Airprt staff Respnsible Party shall ntify State and Federal agencies when applicable Repair r remve frm service any cntainer that is invlved in a spill r release caused by primary cntainer r equipment failure. Institute and cmplete all actins necessary t remedy the effects f any spill r release, whether sudden r gradual, at n cst t the Airprt Bard. Nte: The cleanup f a fuel spill may be initiated by the fire department r by an authrized individual r firm when deemed necessary by the Bard. All csts assciated with such cleanup shall be brne by the wner, peratr r ther persns respnsible fr the spill r release. Investigatins: All fuel spills requiring ntificatin t the ACC, Fire Department and/r Federal/State Agencies shall be investigated by the fueling peratr. The investigatin shall prvide cnclusive prf f the cause, impact t the envirnment, and verificatin f the apprpriate use f emergency prcedures. Where it is determined that crrective measures are necessary t prevent future incidents f the same kind, they shall be implemented immediately Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

20 Page FOREIGN OBJECT DAMAGE Freign Object Debris, (FOD) is any debris r bjects that can be ingested int jet engines r cause ther damage t aircraft r injury t persns, and causes an enrmus cst fr aircraft repair and millins f dllars in lst revenue annually when aircraft are ut f service. Facilities and ramp areas must be kept clean t avid FOD caused persnal and prperty injury, which can result in lst wages r even permanent disability r aircraft damage that can cause flights t be late r canceled. Practive Apprach t FOD Management CVG has a FOD cmpnent t all airside driver training and SIDA identificatin training curriculum. Prir t any persn(s) receiving airfield access, the ptential hazards f FOD are explained. It is stressed t all parties t be aware f, lk fr, pick up, and dispse f FOD. The prcedures fr reprting majr FOD t Bard staff are als included. The training materials emphasize that cntrlling FOD at its surce is the best apprach t FOD management. There are several areas which can typically prduce FOD. The persnnel wrking in these areas have the ability t help cntrl FOD by nt allwing it t ccur at all. Active Measures t Cntrl FOD Cmpany: Each Cmpany must have at least ne FOD cntainer at each gate n the cmmercial ramp. The cntainer must be marked and have a secure lid that can be clsed tightly. Each Cmpany is respnsible t ensure any FOD lcated n their ramp is picked up and dispsed f in the FOD cntainer. The Cmpany is respnsible fr emptying the cntainer in the trash cmpactr as prvided by the Bard. Each Cmpany has a respnsibility t reprt FOD t the Bard if they are unable t pick it up and dispse f it prperly. The Bard: The Bard wns and perates tw sweeper trucks. Sweeper trucks are always available fr FOD cntrl. The cmmercial ramp is swept n a regularly schedule. All ther areas are inspected at least nce per day by the airprt safety and security persnnel. If FOD is lcated, they will cllect and remve the FOD if able r cntact maintenance persnnel t send a sweeper truck t address the situatin. FOD near mvement area If FOD is near a mvement area use cautin and d nt crss the line int the mvement area. If the FOD has the ptential t blw acrss the mvement area line, please ntify ACC at Apprpriate staff will be dispatched t mitigate issue. Under n circumstances shuld yu crss ver int the mvement area unless prperly escrted. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

21 Page Smking & Open Flames Plicy Emplyee smking is permitted in the fllwing lcatins: Terminal Outside Dr A f the Grund Transprtatin Center Cncurse A In designated smking rm accessible via a ramp level dr near Gate A17. Emplyees are nt permitted t smke in the passenger smking lunge n the Ticketing level f the terminal nr is smking permitted anywhere alng the passenger lading and unlading areas alng the terminal curbfrnt. Smking materials shall nt be discarded in such a manner that culd cause ignitin f cmbustible materials. 12. Lst and Fund Prcedures All fund items shuld be turned in t the Airprt Plice Department n a daily basis (Mnday thrugh Friday) Weekend availability based n staffing Please fill ut the descriptin sheet and give t the plice representative alng with the fund items. Cntact the plice department at t have an fficer pick up the item(s) r drp them ff at the Airprt Plice Department. When members f yur agency find items, please d the fllwing: 1. Legibly print the item descriptin 2. Print lcatin and date fund 3. Include cmpany wh is turning the item ver t the plice fficer 4. Print the riginal finders name 5. Include the riginal finders phne number The fund items sheet shuld be signed at the bttm by the emplyee and recrd the name f the cmpany releasing items t the Airprt Plice Department and the date. The plice department representative will sign and date the frm as well. These items will be lgged int the Airprt Plice Department where the clerk, dispatcher r fficer will enter them int a cmputer tracking system. The system can create reprts f lst items as well as fund items in an attempt t identify matches. The Airprt Plice Department makes arrangements t get the items back t the wner at the wner s expense. Cincinnati / Nrthern Kentucky Internatinal Airprt Terminal Operatins Manual (Versin 7) Fr Discussin Purpses Only

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