Sacramento s SmaRT Ride Microtransit Pilot Project November 13, 2018 Alva Carrasco, Deputy Chief Operating Officer

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1 Sacramento s SmaRT Ride Microtransit Pilot Project November 13, 2018 Alva Carrasco, Deputy Chief Operating Officer

2 SmaRT Ride Microtransit Project Timeline Simulation Model December 2017 (Complete) Develop Implementation Pilot Plan December 2017 (Complete) Operator & Dispatcher Training January 2018 (Complete) Marketing and Community Outreach January 2018 (Ongoing) Launch Microtransit Pilot (Ongoing) Phase 1 Citrus Heights/Orangevale Launched February 12, 2018 Phase 2 Orangevale Expansion Launched April 23, 2018 Phase 3 Franklin Blvd So Sac Launched July 30, 2018 Ridership & Data Analysis (Ongoing)

3 City Ride in City of Citrus Heights Monday Friday, 7 am to 7 pm Traditional Dial A Ride Service Book one day in advance by phone Curb to curb service Open to the public Basic Fares (2.75 fare and half fares) Two Dedicated Vehicles Trip Denials/Cancellations 30 Avg. Daily Passengers (FY2017) This Used To Book This

4 SmaRT Ride Citrus Heights ++ Monday Friday, 6 am to 9 pm (extended hours) On Demand Service Same Day Booking Phone, App, or Online (real time info) 8 Dedicated Vehicles (expanded service area) Basic Fares (Fares rolled back $2.50) Promo: Five or more ride free! Avg. Daily Boardings since launch of new service 171 Now Use These To Book This

5 Citrus Heights, Antelope, Orangevale & Folsom Light Rail Station Phase 1 Citrus Heights & Phase 2 Service Area Expansion City of Citrus Heights, 16.6 Sq. Miles Antelope, 8.07 Sq. Miles Orangevale/Fair Oaks, 13.3 Sq. Miles

6 Franklin/ South Sacramento Phase 3- Launched July 30, 2018 Includes: Franklin Boulevard, portions of Meadowview Road, Mack Road, Florin Road and 47 th Avenue, and connections to multiple Light Rail Stations 12.8 square miles

7 SmaRT Ride Total Daily Ridership Phase 2 Orangevale/ Antelope/ Fair Oaks

8 SmaRT Ride Passengers per Revenue Hour Old CityRide = /01 3/01 4/01 5/01 6/01 7/01 8/01 9/01 10/01 11/01 12/01 Revenue hours are vehicle hours from pull-out to pull-in, minus deadhead and break time.

9 Trip Reservations by Service Zone

10 Walmart Super Center Antelope Walmart Supercenter /Costco L. Orlando Transfer Center Arcadia Transfer Center Historic Folsom LR Station Mercy San Juan Medical Ctr. Sunrise Mall Center

11 Walmart Super Center Antelope Walmart Supercenter /Costco L. Orlando Transfer Center Arcadia Transfer Center Historic Folsom LR Station Mercy San Juan Medical Ctr. Sunrise Mall Center

12 Pilot Key Take Aways System Performance per Day Average: Trip Requested: 150 Completed Rides: 122 Passenger Boardings: 143 Ride Sharing: 29% There were 1200 uniquely identifiable riders.. Two-thirds of whom took more than one trip and 46% of whom have been retained over the lifetime of the pilot 48% of riders use the service every week and 6% use it every day 8% of riders used a mobility device that required the use of the lift Rider Experience per Day Average: (95%ile) Wait time: 16 mins (41 mins) Ride duration: 14 mins (31 mins) Total trip (wait + ride): 30 mins (62 mins) (95%iles indicate that 95% of rides had a time less than this value)

13 Proposed Zone Downtown/Midtown/East Sac/Sac State Key Destinations Capitol Building Golden 1 Center Employment Centers Light Rail Stations Sac State UC Davis Medical 12.2 square miles

14 Planned Zones Citrus Heights Orangevale/Antelope South Sac/Franklin Downtown/Midtown North Sac/Del Paso Heights Rancho Cordova Arden Arcade Carmichael South Sac East Folsom

15 Future of SmaRT Ride Weekend & late night service in Downtown/Midtown area Approximately 12 SmaRT Ride service areas planned Refine service zones/adding designated stops Operations funding of $12 million provided by STA Electric Battery Vehicles (Coming Soon!) Procurement of permanent scheduling software Customer Satisfaction Survey

16 Lessons Learned/Learning Rapid ridership growth Software improvements (app, desktop, dispatch) Balancing trip wait times and available resources Service zone right size-ing First mile/last mile connections Wheelchair accessibility a plus Safety and Security benefits over TNC s Marketing and community outreach Customer communication enhancements

17 17 Questions? sacrt.com/apps/smart-ride

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