TROJAN BATTERY COMPANY Renewable Energy Warranty Claim Form

Transcription

1 Date: CUSTOMER INFORMATION Name: Address: City: Country: Company: State: Phone: Fax: TO RECEIVE WARRANTY SUPPORT FOR TROJAN BATTERY PRODUCTS USED IN RENEWABLE ENERGY APPLICATIONS, THE FOLLOWING INFORMATION IS REQUIRED: n Completed Trojan Battery n All available battery maintenance records n Proof of purchase (such as a copy of a Trojan Commercial Invoice) n Other supporting documentation including photographs if available If you need assistance, please contact Trojan Battery Technical Support at Briefly describe the nature of the warranty claim: BATTERY AND INSTALLATION INFORMATION Battery Model: Battery Voltage: Quantity: System Voltage: # of Batteries in Series: # Strings in Parallel: Purchase Date: Install Date: Install Location: Is this the first set of batteries installed with the system? If the answer is no, describe the problem with the original set of batteries. SYSTEM INFORMATION Configuration: Off-grid Hybrid Grid Tie Backup 1

2 Total average daily load (KWH/AC or AH/DC per 24 hour period): Detailed description of system loads: Load Description AC or DC Watts Quantity Hrs. / Day Days / Week Describe nature of all renewable energy system charging sources: RE Charging Source Quantity Brand Voltage Watts Solar Wind Hydro Describe nature of all AC system charging sources: AC Charging Source Voltage Hz Watts Hours per Day Generator Grid 2

3 Describe system settings for charge controller and inverter / charger: System Settings Charge Controller Inverter/Charger Mfg / Model Install Date BULK Volts Amps Hours Volts Amps Hours ABSORPTION Volts Amps Hours Volts Amps Hours FLOAT Volts Amps Hours Volts Amps Hours EQUALIZATION Volts Amps Hours Volts Amps Hours BATTERY TEST PROCEDURE LOG TABLES Using the Battery Test Procedure Log tables below, record the data required in each of the test procedures below using Trojan approved test equipment. Note that specific gravity readings only apply to flooded batteries and cannot be taken for VRLA batteries. Note: If filing warranty claim for multiple batteries it will be necessary to provide test results below for each battery. Date: Trojan Model: Trojan Date Code: Test Name Initial Test Procedure Instructions Fully charge battery prior to testing. After charging, record electrolyte temperature, battery open circuit voltage and specific gravity per cell. Note: Battery voltage and specific gravity should be taken with battery disconnected from all loads and charging sources for a minimum of 6 hours If all specific gravities are < 1.250, the batteries may be undercharged, recharge batteries and repeat Initial Testing Procedure before proceeding with Load Test #1. 3

4 The following tests provide additional information and should be conducted. Failure to provide discharge data may result in warranty claim denial. Test Name Load Test #1 Procedure Instructions Runtime in Minutes: If you have a Trojan approved load tester, discharge battery at 25A to 1.75 VPC. After discharging, record runtime, electrolyte temperature, temperature corrected runtime, battery open circuit voltage and specific gravity per cell. Temperature Corrected Runtime: If you do not have an approved load tester, provide the battery voltage and specific gravity data after the battery has failed to provide the required load. Test Name Load Test #2 Procedure Instructions Runtime in Minutes: Temperature Corrected Runtime: Recharge batteries between 110% - 120% of discharged capacity and record battery open circuit voltage and specific gravity per cell. Discharge battery at 25A to 1.75 VPC. After discharging, record runtime, electrolyte temperature, temperature corrected runtime, battery open circuit voltage and specific gravity per cell. After discharging, record runtime, electrolyte temperature and temperature corrected runtime. If the capacity has increased from the first test, the battery is considered undercharged and is not warrantable. 4

5 NOTE: Warranty claims for Trojan products will not be processed without proper documentation of test data and date codes. Please mail the completed Warranty Claim Form, all available battery maintenance records and commercial invoice along with any other supporting documentation including photographs to the address below or via to Trojan Battery Company Attention: RE Warranty Department 4858-B Mercer University Drive Macon, GA USA TRJN_0523_REWarranty Claim Form_0714 5